Very impressive facility and service to match. Aimee and Doris are very accommodating and helpful, and clearly care about the property and tenants. Cleanest self-storage I have ever seen, and they utilize cylinder locks with unit door alarms for really tight security. Free moving truck is a great bonus. There is also a central support line if they don’t answer at the office so you’ll always be able to get help.

Ive been in 6 or 7 different storage facilities over my life. Storage West in Katy, TX is the best. Its the best run storage ever - Aimee (Manager) and Doris (Asst Manager) are the best professionals and always on top of everything. This facility is perfectly maintained at all times. I have never had any issue at this facility - simply the best. Im even looking to consolidate an out of state storage to this facility.

I came in on Saturday to look into getting a storage unit. Doris and Amy were so friendly and helpful! Doris showed me around and had a storage unit for me in just a few minutes. In this world that lacks customer service, Doris took customer service to a new level! The place is clean and safe. I would definitely recommend Storage West!

Storage West is a great solution for your storage needs. Clean, climate controlled and super friendly staff. The Staff ensured that I had everything I needed for move in and followed up with me. Doris is super helpful and kind. I will recommend this facility to my friends.

Doris was very helpful and accommodating. I don’t do elevators, so each time I would go to my 2nd story unit, she would open both doors to the stairs. She is very sweet and patient. I highly recommend using Storage West Katy!

Doris, was a great help with getting starting with storage rental here. The ten percent discount for being veterans is great!!! First impression is awesome 😎smile

I have never rented a storage unit before. Naturally I had lots of questions but I didnt need to ask one as Doris explained everything. She took me on a tour of the property explaining the advantages and disadvantages of each unit before recommending one based on the information I had given her. She broke down the pricing, gave me a great rate, explained the rules of the unit, offered extra services and packing materials without being a pushy sales person. Once I had completed my paperwork, reserved the use of the courtesy truck and had other questions answered by Aimee we went back on a reverse tour this time checking my pin code worked at the access points and that my lock secured. Its refreshing to have someone be knowledgeable and detailed about their work while maintaining a very human touch.

Doris and Aimee were excellent! They both are very friendly, professional, and helpful. They have made my storage rental experience a great one. Great job ladies! Very clean and safe facility.

Great storage & service! Facility is very clean and temperature controlled. Dorris went above & beyond from the start of application to explaining how to use the key and the code to enter our unit.

Doris and aimee keep the storage nice and they are very helpful I recommend this place

Rented a 10*20 today. Doris is very helpful and nice. She walked me through the process and made this easy on the customer. Thank you.

Great storage facility! Fair price and always clean and well air conditioned. Aimee and Doris were always helpful and friendly whenever I had changes to the account through the transition of storing my parents belongings. I need to use a storage facility in the future --- I will be a customer again. Thanks.

Doris did an unbelievable job helping me find a storage unit for me to move my things short notice. Definitely recommend storage West if your looking for a storage facility.

Doris esas helpful and I recommend this location

Love this place. Customer service is always great. Management, and staff are always friendly and helpful and the store front has your packaging needs taken care of. I have rented here for the past three years and have never once had an issue or concerns about security.

Great clean facility and great service from Doris and Aimee. Units were designed to make it easy to move items from your vehicle to the storage units. Doris and Aimee are always there to help you regarding service alternatives and entry access when needed. Have used many different places over the years but this one has been the best.

Happy birthday Doris. Its been a good time having you work at this place with smiles and good customer relationship. God bless you.

Storage West is absolutely amazing. The manager Aimee is so accommodating and has helped me with every aspect of my relocation. She has bent over backwards to make sure my transition was successful. She is the reason I rent here and the facility cleanliness is impeccable. I am so happy I found them! Thank you for being a safe place for my supplies.-Ashley

I wanted to Thank you Doris to help me I want apologize that I was in a hurry. I Love your actitud! you are a Happy person :)

Good attention Doris helping finding storage

This place is great ! Amie and Doris are super friendly and extremely helpful. This was the first time I ever used a storage facility and it was easy. There were no hidden fees, crazy good security, extremely clean, great prices. I called around and they had the best prices in katy. The will even let you use a rental truck to get your belongings for free when you get a unit from them. That was a major deal breaker for me because i Didn’t want to lay a uhaul truck. I feel comfortable knowing the security as well. I highly recommend coming here!

I was only there to help unload a truck but the place seems very secure, to the point almost annoying but once past the security the units are clean and the controlled temperature is definitely a game changer..I would gladly store my stuff here and recommend to anyone in need of storage

Doris is awesome. Very professional and sweet. I would highly recommend this storage.

AmazIng people. Amazing place. Friendly and knowledgeable. If you have a storage need this is THE place.

I absolutely would trust this place 100%. Aimee and Doris are absolutely amazing and very sweet ladies. They helped me out and we’re always always in contact with me with updates and any questions I had.

Aimee was extremely easy to get along with and answered every question I had before I could ask it.This place is SPOTLESS. Very clean. Covered area for the larger units that is tall enough for semi trucks to pull in.Month to month payments. Easy to set up. I was in and out in 30 minutes.

Doris was very helpful and very knowledgeable when i came to see the storage units and i appreciate ths time she spent with me i would definitely recommend this place

Doris and Aimee are super helpful and very easy to work with. The facility is easily accessible and well kept. Highly recommend.

Doris was great! Was very thorough and helpful.

Doris and Aimee are awesome!!! They were so kind and helpful. Got us the unit we needed and got us special pricing as well!! Great service with a smile!!

Doris and Aimee are super. very supportive and easy to work with. Much appreciated. Highly recommend this place

Doris is a wonderful, great help! I definitely recommend! It is very clean and safe😊

Amazing costumer service, 100% recommend

My experience with Storage West, especially with Paula was wonderful, courteous and friendly and took care of our needs. Would recommend this place.

This place is awesome, really nice facility with top notch security, very accesible and great customer service. Doris was very informative and helpful thru the leasing process. The completely free truck to move in is a much appreciated touch.

Doris & Aimee are great! Clean storage facility.

Doris was awesome! She was very helpful and friendly during my visit and thoroughly answered all my questions.

Doris was supper helpful .!!! She so nice and charming I recommend this place and aemii is super strong and show me how can I a better price thank you guys 💖

Doris huésped me get the storage and recomendables this place and hermano. she is very helpful

I had a great experience mrs Doris was so wonderful and helpful she made me feel so welcome here ya go and check them out.

Great service. Clean facility and Doris and Aimee are always so helpful !

Convenient, clean, easy to access. Doris and Aimee are so helpful and knowledgeable.

The best place ever!! Doris & Aimee are always helpful and willing to go the extra mile to ensure customer satisfaction!!

Doris was very helpful and was able to get me storage. I reccomend this place.

Doris and Amy were so helpful. They made the storage rental process so stress free.

They are the most professional and accommodating people around. Thanks for being awesome!

Doris was super helpful in setting up my rental unit! Friendly, fast and courteous service.

Great customer service and everything is super clean.

The best storage unit I have ever used. Doris was a great help.

Doris was fantastic with getting Mom setup with her storage unit.Thanks so much Doris!

Doris is an absolute treasure. I’ve had 2 units there for a year and a half now and she has always given me the best customer service I have ever received. If she ever leaves, I would seriously consider following her! Or hiring her :-)

The experience with the site manager from the time we did an inquiry until we chose our unit was just amazing. She was very helpful and informative, thank you Paula for all your help.

Many have said that the facilities are so nice theyd want to permanently live there if they could.

Doris & Aimee were a wonderful help. Always a good experience going to this location.

Doris and. Ami were helpfull and would recommend to anyone

Doris helped me find storage and was so very helpful and I recommend this place and her

Doris and Aimee are great with customer service. The facility is great!

Doris was very helpful with everything. Place is very clean. Thank you Doris.

Worked with Doris. Smooth, quick, easy process. Very satisfied.

Aimee Payne and Doris Turner were fantastic. Definitely recommend!!!!

Doris was AWESOME. We talked like we were long lost friends. Doris was very knowledgeable and helpful. Simply AWESOME. Thank YOU Doris.The storage is very clean and well lit.

Aimee & Doris were ABSOLUTELY AMAZING to work with!!!

Doris was really helpful with our storage rental!

Doris is very helpful and I recommend this place and her highly

Friendly staff, easy move in and very clean and secure facility! Doris was fantastic!

Excellent service and personnel. Ms. Doris was great! Her positive attitude and support in helping us find a solution to our storage needs - in the middle of the holidays - simply made things easier for us. Thanks very much! Very satisfied and highly recommend Storage West.

Doris was great, friendly, and detailed in explaining everything. Doris did a great customer service. The facility is very clean and organized. Highly recommended.

Over the years, I have rented climate controlled space at several different locations. Storage West is head and shoulders above the others. Doris and Aimee are so friendly and accommodating. I’ve had several interactions with them and they have consistently demonstrated great customer service. The entire property is very clean and there are more security features employed than I’ve ever seen. One of my favorite features is the covered area for loading and unloading. So convenient for rainy days. And also the auto-sliding entry doors which are so convenient. Whoever designed the property thought of everything. My only criticism is that when the local team are out on the property helping a customer, the phones transfer over to the offsite headquarter office which has given me inaccurate info. If you are looking to rent space, make sure you are talking directly with the local team... or better yet, just drop in and work with them in person.

Thanks for the awesome service & positive attitudeVery responsive customer support & very professional management team.AIMEE & DORIS really understand exactly what is my business needs and provided me with the best solution.The storage location is very convenient & very clean inside and out side .I like the big space for the slide auto door and very comfortable to use a pallet jack.The air condition is very good and I like the auto light inside my storage.The best part which I like most is choosing my own Entrance code number which wasn’t available in my previous storage.Well maintained storage and I felt the positive energy in the place.

Great place to use. Clean and neat. There are losts.of.dollies and a free moving truck. Everyone who works there is super.nice and friendly and helpful. You need a special lock for the storage units. I have never seen them before. Also be aware thatbthe 7-7 pm time is real.

Very nice staff and best customer service Thank you Guys.

Spotless and secure, with amazing staff!

Great place, very helpful.

Doris is quite pretty and active!!!

Very good facilities and great attention by Ms. Doris

Manager and staff are so nice and helpful. Selected a unit online and was able to move in immediately and with the help of their moving truck. Practically brand new and very well maintained!

Outstanding 8 month experience. Facility maintenance is second to none. Manager and team are Great; knowledgeable, professional, friendly and most importantly..accessible to assist or answer questions. Should the need arise, we would go back in a heartbeat!! Way to go you giys!

They have great people and awesome customer service! They solved our needs on the same day, and the place is very neat and clean. We are very happy with their service. I would definitely recommend them!

Storage West Katy... Shawn and Aimee are very professional and friendly. They cover everything with you in detail, take you on a tour of the property, and really take the time to answer any questions. They have also been available for any questions after you leave. The facility is clean and in great condition.

Doris is friendly and professional

Clean and managed well. Always friendly and on top of everything.

Doris The best thank you for your help !

Doris is awesome!!!! Place is wonderful and safe !

Great customer care. Very neat and available climate controlled structures.

Nice location and atmosphere. Great service and attention

Nice people and amazing service, thanks for yours service.

Amy is rude walked in Didnt say anything to me as she seen me put the candy bowl up thats cool she dont need my business.

Rude service, the girl on office was racist, no recommended

I have used a lot of storage units in the past and this place is by far the best experience I’ve had. I worked with Doris and Aimee to execute multiple things in a very short amount of time. They prepared me for the arrival of my POD by blocking off the area for the drop off and assisting the driver with where to put it. They made it very seamless for my movers to come in and move most of my stuff into a POD. Aimee and Doris also simultaneously set me up with a smaller unit for the stuff I am going back for at a later date. They were courteous to my movers, the POD driver, and me. They made something that could’ve been a day of anxiety into a pretty enjoyable day.

Excellent attention from Mrs. Doris I liked the place the site is safe and adjustable prices 😀

Very very excellent place very clean and good attention by the workers