They never have gaming consoles. Pretty lame for a game store. Especially when all they can do is refer you to a website, which completely defeats the purpose of a store 🤦‍♂️

I love this store so much, they have amazing merchandise and all the games I could ever ask for. Its a gamers paradise!! Buy GME!!

Salesperson was great. Very helpful

Best place to put your gaming preorders at ^_^ as they will always come on time. Thank you GameStop

Clean, well stocked and organized, not so crowded, I was able to find everything I was looking for, with no problems, cashier was friendly and knowledgeable, not only when it was my turn to pay but with other customers as well .

Worse customer service, three months ago I pre order a Pop Action figure it was due to come out in April but I understand because of all of this pandemic situation they told me that the orders were backup totally understand, the part the I dont understand is that they couldnt wait one month for me to pick it up so they decided to sell it, You Dont Do That to Loyal Customers, Please Your store definitely need to provide more information about how things work. That was very unprofessional and will not be doing business with your store again.

Literally stayed out there for 12 hours for the xbox series x and at 6 am after 11 hours they post “ we only have 2 ps5’s, 7 xbox series x’s and 2 xbox series s’s” they should’ve put that sign up way before and saved a lot of ppl from wasting their time

This game stop is amazing! The staff is super patient, & super understanding. They are 1000000% about their customer service & making sure every customer is nothing but happy & pleased!!!! Jermaine, Brandon, Sebastian, Luis, & Josh are without a doubt the best staff I’ve ever dealt with at a game stop before. Truly amazing guys. Great great team. They made my night tonight coming to pick up my new PS4! Definitely top the meaning of customer service! All 5 of them used amazing team work to make sure everyone was helped & satisfied.

Great shop Knowledgeable staff courteous

It was awesome! They had everything I needed for presents for my siblings and they loved their new presents! They have great service and very great things in there!

Always helpful with my gaming selections.

Great store. Staff is friendly but never try calling. They dont like to answer the phone. You are better going in person.

Would leave 0, but that wont work. Horrible store and useless staff.

I just want someone to tell me if they sell the Nintendo switch please someone tell

Very peace full. Doesn’t give a stressful vibe, even when the lines are long it’s pretty chill. The staff are really nice.

Offered my Son a job because he was helping customers line. He was too young. They honor receipts for advance purchases. Hope they never close.

I literally called and the worker said theyll have switchs in store by 12:00, so I went and they said that theyre sold out and theyve only sold 5 during quarantine despite a worker there telling me theyll be here today. Had to be some sick joke, dont buy from here the workers are sh*tty.

Courteous and knowledgeable staff, store seems to always maintain a neat appearance despite the abundance amount of items.

Friendly, knowledgeable and fast service

Not sure why they do not answer the phone.

Good place. In and out. Friendly. Besides the manager. She is not nice. Always aggressive. Mean to the other workers for no reason.

It could have more accessories but its a great place to buy games for your consoles and the games are really fun and good

Gabes. Good dude

Great atmosphere here. I have all my preorders at this store.

Worse customer service, three months ago I pre order a Pop Action figure it was due to come out in April but I understand because of all of this pandemic situation they told me that the orders were backup totally understand, the part the I dont understand is that they couldnt wait one month for me to pick it up so they decided to sell it, You Dont Do That to Loyal Customers, Please Your store definitely need to provide more information about how things work. That was very unprofessional and will not be doing business with your store again.

If I could give a Zero I would... I purchased a headset from this store for my son. When I opened the box there was nothing inside of the box except the PS Platinum box and headset cover... When I informed the store I was told by the manager Brandy (with an attitude) that I should call Sony. I then informed her that I had spoken to GS Corp and they informed me that I should contact the store I purchased it from and inform the store manager what happen so I could get it replaced or have my money refunded. She then placed me on hold and when she came back she said there was nothing she could do for me because she felt one of the other boxes and it felt the same as the box she gave me (Even though it had been 3 hours since I made the purchase and it took that long because when I initially called she they said she wasnt there) I then explained that I wasnt with the indirect accusations and that I would be bringing the box back and now I wanted a refund. Her response was What so you can have both the headset and the money... I then asked for her Sms number because that was a direct accusation and I no longer wanted to speak to her. She refused and I had to go through the Corp to get a call back from the DM who then told me they wanted to investigate before taking them back because it had never happened before. My response was simple, thats a GS problem not mine.. If there is an issue with their store then thats an internal issue and has nothing to do with me.. He then told me there was nothing he would do until they finished their Investigation. This is probably the worst Customer Service I have ever received and will NEVER purchase anything else from GS..

I love this store and the workers answer each of your questions.. they recommend games to me and I purchase them because they know the games I like.. super friendly and helpful!

Always a pleasure shopping at Gamestop been member for may years Thank you

This is my home gamestop. The staff is great. Any preorders you will get phone call right away and if not answered you get a detailed message. They help out with great backgrounds on games and helpful tips. Overall I love this game stop. Never have I been turned away nor ignored. 10 stars if it was an option. Best part is I can spend hours in store with my kids a 7, 3 year old and the staff fully interacts with them in such a cheerful way. Great feeling. Keep up the great work.

Great place. Quick friendly service. Large selection of games and accessories.

Great customer services!

Good selection of used and new game and controllers.

I love coming here. you come in and the staff actually try to communicate with you, not just at a Sales Rep to customer level but a personal level to give you the best help possible. the great thing is that they dont even act like theyre trying ! its awesome, this place has hired some great people for sure.

Be careful of their up-selling of extended warranties for devices.My brother-in-law bought my daughter a Nintendo 2DS for Christmas. He mentioned to the GameStop employee that it was a present for his niece. The employee suggested getting the extended $9.99 warranty so that “whatever happens to the unit, it’s covered”. Not true.After a month, the screen showed signs of apparent physical damage from either getting dropped or stepped on, etc from what looks like an electronic crack in the display. When it’s off, the screen looks fine. Turns it on, and there’s lines all over, particularly what looks like a crack in the top left corner. I know moments before she came to me about the screen, she was quietly playing a game. There was no sound of it dropping or her saying “Oops!”, “Oh no!”, or anything like my daughter would normally say. I have ninja ears when it comes to that stuff.I went to the GameStop it was bought at and was told that physical damage was not covered after they saw the screen. I explained what my brother-in-law was told and how it wasn’t dropped and the manager held her ground. She suggested that I get it fixed at a local shop that repairs electronics. After expressing my dissatisfaction, she suggested that we get a refund on the extended warranty.Today, my brother-in-law buys a game at this same store & they suggested the extended warranty again... “whatever happens to it, it’s covered”. He said that’s not true & explained what happened to me. The same manager happened to be there & apparently got me confused with someone else. She said it was bought at another store or something, as if that matters, trying to dismiss it because he just caught them in a lie.So I get a call to show up with the 2DS while he gets the receipt. It was to no avail. So I told them they need to stop using that language when up-selling the extended warranty. Or add at the end or their sales pitch: “except physical damage”. Make it clear.Suggested solution...if GameStop had an option for a 1 time physical damage coverage (in addition to their current extended warranty) for a total of $15-20, maybe $20-25 for more expensive stuff, it would be a good seller.In the meantime, I bought a new screen on Amazon for $30-35, looked at some YouTube videos, bought a 000 philips head screwdriver, and will replace the screen myself.

Excellent experience today... Jeramine was great.

Good clean video game store, browsed at my leisure with no problems.

Great staff line was long but moved pretty quickly.

Best one in my area always well stocked people here are very friendly and helpful .

I called earlier in the day and asked if it was possible to hold a pre-owned copy of black ops 4 even though its a very recent game, and was told I could. I left my full name and phone number and said Id be there to pick it up between 7:15 and 7:30 because I had to come on my way home from work. I get here at 7:30 and am completely unapologetically told that they gave it to someone else and that the new guy shouldnt have told me he could hold it for me.Im not blaming the new guy for not knowing the rules. Im blaming the one I talked to when I got here for not apologizing once and trying to blame someone else completely, and in a harsh way. New guy shouldnt have done that? Really? You just throw everyone under every bus around here? In fact, the alleged the new guy was incredibly pleasant and great to deal with on the phone. I liked him a lot. Maybe management should make sure its employees are taught the rules right preemptively instead of just blaming errors on them after the fact.Not only that, but if youre in the leadership position and NOT the new guy, would it have been so hard to call me back at any point during the day and say Im sorry, we actually cant hold the game, were very sorry for the confusion? I left my phone number! At least that way I wouldnt have driven to this god forsaken plaza for nothing.The entire situation was handled terribly, but most of all the guy who acted like it was my fault for not knowing the GameStop rules in the first place. Thats why I called to ask!

Clean not to busy... And answer and attend nicely

Went into your store yesterday I needed to buy a Nintendo switch went in around 1230pm lady said hi but told me I had to wait because she was receiving shipment... I waited about 10 min no one else came I guess you don’t need to sell merchandise... drove to the other side of parking lot and Walmart had it and games as well... you should step up your game and keepCustomers

Its very quiet and very comfortable to shop for all your gaming needs...Employees are very polite and helpful....Love it here!

Good place and staff and katrina the assistant manager helped me out with a smile and great customer service

I love this store. Always helpful and well informed.

They gave me an Xbox One S that sounded like a jet engine and the audio didn’t work. If I were you I go to the Gamestop in Lyndhurst.

Great experience!!

The staff is amazing. They gave me so many tips and refrences to help me out with many issues. Such as explaining how I can get a game for free on xbox live that i was about to spend 60$ on. And refering me to a store that would buy the playstation i was trying to sell. Gamestop as a company though sucks. They operate like a scam and do not look out for their customers. If you are trying to sell games or get a refund for an item, good luck. You will get 1$ - 7$ for most games worth 60$ and you will have a hard time getting a refund for anything you buy. And if gamestop makes a mistake, you pay the price, not them.

I ben to alot of game stop store bought alot game but this store is most worst store to go too the people work there are horrible and more worry about there friend go there then there customs I dont go there again will be talk to corporate about this store

Good customer service and organized store

Excellent staff. Friendly, knowledgeable

I always go there and get everything I want it is one of many amazing gamestops.

I wanna work here and get gta v

They treat you with respect and talk to you as a human being help you to there best of their ability!

I was sold an xbox one i got home hooked everything up and xbox does not wonna turn on. Iv tried everything. Wont work they sold me a broken xbox one. Going back tomorrow to get one that works

Id give this place no stars but thats not possible. I go into the store to sell my system and this employee Jermaine Has an attitude the entire time and it kills him if u ask simple questions. He also cusses alot

Great staff help me out with what I really needed and super understand a gamer needs ..

Good information and nice employees

Best GameStop ever. Staff attends each person to the best of their abilities. Some people should remember that GameStop has about two cashiers on average. The sales reps attended all my needs in a quick and respectful manner. I reccomened to all true game fans to attended this GameStop. Parking space is provided too.

Awesome gamestop, great workers who care and actually want to help you

Good selection, nice & helpful workers.

They didnt have anything I wanted online that was supposed to be in the store!!

Great experience they where very helpful

This manager at that gamestop is really bab she s so mean her name is Brenda shes by far the worse of all the store I ve been I purchased an used game I tried to return she gave me hard times and didnt return and within 7 days return policy so I went to another store in bayonne it was so easy, thats y I ll never go back there for being gamer since 2006 and I got gamestop credit card. no star for her customer service skills...

This place is amazing for both games and gameing gear

O my the staff is so slow! although courteous need to speed it up

Staff is nice but they never seen to have anything in store. Most things they tell you we can order it or another store that has it.

Best game stop to go to by far.

Very friendly staff, very helpful

Great store for video games!

Bad attention, I would not give him a star .. he bought a call of duty game and when I wanted to return it to the 2 days to return and they told me that they could not give me another game that they could only return $ 40 and the game cost me $ 60 who would lose $ 20 they say it is the policy of establishing and had a bad way of saying it the manager, as it is possible that they can not change a failed game

Great experience, nice service.

Staff was very helpful in helping me choose which game to buy, they didnt just recommend the more expensive one...Very knowledgeable of the products they are selling.

Great store. Horrible to get in the lot during heavy traffic times though.

They need better deal

Always helpfull and solve all my problems

Great prices.

Great Place to Be Great Employees

Store leader at this location is not helpful at all!! Worst customer service ever!!

Fast and friendly service that follows protocols

Tryed call nobody ever picks tha phone up at all also there hours are off they tell you there open certain hours you go there and there closed how stupid

Courteous sales representatives. :)

This place is a joke. After waiting in line for 15 mins, they told me their system is down, they accept cash only. Total waste of time

The people are nice and the service is great

Friendly staff and awesome deals

To all you people who need to relax and play what are you waiting for? Come on get your game on!

In and out love it

Guy behind the counter is completely rude

I called this game stop spoke to a girl name brandy she was very rude I wanted to trade in 3 systems and some game for store credit brandy then tryed to rush me off the phone and said go online to check out the prices I didnt care about the prices I wanted store credit to spend in the store she was very nasty and rude I dont recommend anyone dealing with her she has very bad customer service and does know how to speak in a professional manner

Good people working there

Always long lines never enough people working

-1 star. Super slow staff, satff could not locate my power membership with my number.Please bring a cup of coffee for these workers.

They get the job done, friendly staff would 100% buy there again.

😑love this place

Love this gamestop

Great customers service

Overpriced games compare to xbox live

Good place for games

People who actually know about games

Great staff

Friendly Staff, although didnt have what I was looking for