Absolutely the worst place to go to. Gave my daughter one quote and after she dropped the car off and confirmed all the information, they called her to tell her that they gave her the wrong price quote. I called them and the were extremely rude, hung up twice, spoke with guy and after being told that they would do it to shut me up and hung up, I called back to speak to manager, even after speaking with the manager he didnt even try or care about his employees service or attitude, I told them to forget it, put the tires back on. He said it would be ready in half hour,. Hour later and my daughter missing her class she is finally leaving. Definitely will not return and would not recommend this place.
We had a horrible day involving a flat tire, a car full of screaming children, and having to drive two houra to retrieve a set of four snow tires from our house to replace the flat. When we got there we realized that we had brought one of the wrong tires. After all that we were all stressed, tired, and had lost an entire day. They were so accommodating and went above and beyond to help us. Then they mounted the tires for free. They were amazing. Thank you. We will be back!
I am in awe with how amazing this service was!!! I was taken care of from the moment I met the gentleman at the front desk. He was kind and caring and made me feel safe and secure in leaving my car with them. Overall, I’m extremely happy to have found this place. Great service and whole heartedly the best customer service I could have asked for! 12/10 would recommend!
Super friendly! They got me right in and back on the road when I had a flat tire today. Best shop in the area!!
I brought my vehicle in for an inspection and an oil change. During the the time it was with Tire Choice the paint was severely scratched. I work from home and park in a covered carport, Tire Choice was the only place I had taken my car in 2 weeks. There is no other place this could have occured. Tire Choice refused to pay for any repairs. Will never go back after this terrible service and costing me hundreds of dollars in repairs.
Terrible experience. Tire Choice failed my car for a state inspection for literally no reason. I took the car to another place not only was there nothing wrong, the mechanic there said that what Tire Choice claimed was an issue isnt even part of the state inspection process.
Such a great place! Friendly staff I will always go back to tire choice! I had an emergency brake problem they got me in right away and fixed it, now I have been to a garage to get my car fixed and when the bill comes they tell you 10 other things you needs or they had to fix.. Not tire choice they are the most honest place around I asked if I would need to replace anything and they answered be honestly told me when I might have to replace things and what was good, I have never had a company be so pleasant and honest. I would recommend tire choice to everyone i know! And people I dont 😁
Highly recommend. I brought my car in on Tuesday with a battery needing replacement. I was serviced amazingly promptly- in and out within minutes without leaving my car. Everyone was terrific, professional, helpful and responsive- especially the manager John B.
I had a positive transaction replacing my tires so I went back for an inspection expecting honest service and was shocked at the attempt to bleed money out of someone attempting to take advantage of someones lack of mechanical knowledge insisting a minor exhaust leak cant be patched by welding because the METAL IS DIRTY SO IT WONT WELD! sadly cleaning up the metal rust and all isnt difficult, also not mentioning that there are a few other patch method options, stay away from this place go to Leons right next to them they are honest and I regret not getting my inspection by them.
I am from out of state and was in Keene visiting family when my car had a break issue and we couldnt drive home. These guys pulled out the red carpet and bent over backwards to help me. We left the car there and they took it upon themselves to deal with my 3rd party warranty, diagnose and fix my car. They were incredibly helpful, kind and easy to work with. AND, they were so kind to my two young kids who were delighted with quarters for the candy machine. Thank you all for making a potentially stressful situation very easy and pleasant!
The team at Tire Choice Auto Service center in Keene NH are great to work with! I have been brining my vehicles there for many years. I would recommend visiting Ben, Patrick or John are great to work with!
The short version: great staff, great serviceThe long version: back home in California, I had a mechanic in the family so I didn’t have to worry about finding a good one; I had access to reliable advice and personal reccomendations from someone who knew what he was talking about. I was anxious about taking my car somewhere new for the first time, after moving to NH, but it turns out there was no need to be anxious. Ben was friendly and helpful, my car is driving beautifully now, and the research I did on the parts they replaced for me indicates that they gave me a very reasonable price. I will definitely be coming back.
Went in for nitrogen in my tires. Fast, friendly, and surprisingly inexpensive.
Always a pleasure going here to get my work done, Patrick and Ben are extremely easy to work with and friendly, my go-to place in Keene from now on!
My son used this shop regularly as his vehicle maintenance shop while living in NH.They were always honest & fair.He got a job in MN & Ben & his crew went over his 17 year old car & did what needed to be done to get him there safely.I am happy to report Bob has arrived in MN unscathed!Thank You Cheshire Tire & Auto!You Are The Best!
This post may be long- I havent decided yet. The two men up front, Patrick and Ben, are SO very kind. They will NOT jerk you around and scam you. Im from Massachusetts and am in Keene for college. This is the only place I will ever take my car to. These guys are honest, their mechanics are hard working and truly just know what theyre doing. Theres always talk about We treat are people like family blah blah blah. No. With this store- its the truth. I can say that as a young female, I feel as though Im getting treated right. I truly honestly believe that this is a place where parents can send their college kids knowing they wont get scammed. These guys are just honest hardworking people. I dont think Ill ever go anywhere else- and neither should you. 10/10. Best mechanic Ive ever been to.
Got my tires balanced here, was the cheapest in the area and the car rides smoother already
Nice place - nice people
Awesome place to take care of your car needs and maintenance. Came in for a simple state inspection and they treated me like I was a guest in their own home. The teammates Ben and Patrick at the counter show true art in their customer service skills and the technician, Dan, was extremely thorough.Definitely bringing my car back for all its service needs and recommending all my friends to come here
I had a flat tire and was on the “donut” spare. I asked for the tire to be patched. The service person did not try to sell me a new tire or four. They fixed the tire and in less than two hours I was back in business! Under $30! Considering what I had experienced at other tire shops in the past, I trust the people at Cheshire Tire to give you honest service. I will be purchasing any future tires from them!!! Thank you
Just wanted to take a second to say what a great tire experience this was, Ben answered all my questions, even tho they weren’t the lowest price they were great with price matching. I will be using for years to come and ask for Ben, he knows his stuff and is happy to help ... he even took his own vehicle to pick them up from the distributor... this kind of service is hard to find now a days ...thanks for all the help, can’t wait to get these 35’s rolling...
Nice guys and fast service.
Great service and customer focused.
Joe Haywood was an amazing employee! I’m not too much of a car guy but he helped me out getting amazing tires for a great price! I highly regard his honesty and helpfulness. I will definitely be coming back!!!
This was amazing. My mom and I are from Long Island, NY. My moms car brakes stopped working on a Saturday afternoon and this place was the only place open. We drove a half hour to get to them and they stayed late to help. They not only drove us to the middle of town but picked us up when the car was done. Nicest and best experience we have ever had with a mechanic. Thanks again to Joe, Pat, Tyler and Jon for the amazing help this weekend!!!
Good place to store your tires for the particular season. and they do good work. REL
Great and speedy service. Could not have asked for better!
Honest Automotive Service is very easy to find at Tire Choice :)
Friendly staff! Only place that could get me in at a minutes notice. Made several calls and were only one that got me in!!
Love these guys! My wife and I go here for all of our vehicle service needs. We are always meet with a happy voice on the phone and a smile behind the counter. They even helped us fix the brakes on our camping trailer.
Always quick to get me in for any work needed on my car and SUV. When I shop the price for work needed they are either the lowest for the job or really competitive. Quality work and results. Easy 5 stars.
My ebrake needed to be adjusted, and they took care of it right away. 😊
Stopped in yesterday and was greeted by the new manager. Got an awesome deal on tires and an oil change! Thank you so much for helping make it affordable for me! I will be back!!
Great bunch of guys. Truly had a bad day become better as soon as I walked through the door. Great price and fast service.
Me and my wife went in to have our tires check because they have been going soft. The staff was very pleasant to deal with and help us with the issue promptly.
Discovered a nasty surprise puncture in my tire right before a busy workday last week- and just ahead of the Memorial holiday weekend.When I called around to get it fixed, hoping to not miss too much work, other places (understandably) told me they might be able to get my car in, with a wait of several hours due to being so busy before the holiday.A Big thank you to Kevin, Devon, and the team at Cheshire Tire for your friendly, professional and good humored conversation, and for getting my car in and repaired quickly so I could get back to work that morning!Kevin took the time to explain a range of tire replacement options, and he and the team went above and beyond to look into and also clearly explain a brake issue to me (that they dont do) that would need some attention in the near future. Thanks so much guys!
I found the service to be exceptional. I wanted a certain tire. A tire that is no longer made. The boys substituted another tire made by the same company and had the same warranty, even though they had considerable trouble locating 4 of those particular tires
They price gouge the parts they purchase at local parts stores by 2.5 times. You would be better off buying your own parts and bringing them in...they would only charge 15 bucks then?? was a loyal customer.
These guys are fabulous! Got me in at the last minute as I was leaving on a trip the following day. Got a flat and needed two new tires....they had them in stock and they were on my car within an hour! Have been here in the past and they will continue to see me!
I have been taking our family vehicles to Cheshire Tire for years. They are friendly, accommodating and knowledgeable. Most recently we had an unexpected surprise when we awoke on a Sunday to find a flat tire on our minivan just as we were getting ready to leave for a family trip. Without batting an eye, they got us in, took care of the issue and we were on the road! Great job! Keep it up folks!Andy T
I needed numerous repairs in regards to my brakes so I stopped in. The staff was friendly, offered great service and a great price and even got me taken care of that same day. Would recommend to anyone in the area who needs work done without getting headache.
Its all that
As always, Cheshire Tire has taken care of all our automotive needs over the years. Ben and Patrick have helped us out with tires, brake work, oil changes, and any other minor needs we have come across. They have always been as accommodating as possible, even when theyre beyond busy. Scheduled appointments or emergencies, they have never disappointed. Thank you so much for all you do!
I was traveling from Ohio to NH with my three children and puppy when my brakes started making a grinding sound. Cheshire Tire was able to look at my van immediately when I just stopped in with the concern. The mechanic took my van for a test drive and checked the brakes. They did not find anything unsafe about the brakes and said if I was still concerned when I passed back through Keene again to stop and they would take care of me. They did not charge me for checking the brakes even though the service took 45 minutes of their time.
Service and prices are great. I would go there again in a heatbeat. The staff does a great job with their customer service. Thanks so much guys.
I have purchased tires from Cheshire Tire for both of our Toyotas over the past couple of years. Weve always received great customer service. The Team behind the counter all do a great job. We had a set of Michelles wear prematurely and they took care of the warranty paperwork and hooked us up with new tires.
Been coming here for years for all kinds of service. This time my wife was heading out on a girls weekend up in Maine. So for my piece of mind and their safety I had them do a safety inspection on the car. I had this done as I was uncertain how much life was left on her front brakes. They got us in same day and took a look and all was well. Thanks guys!
P Connors taking care my truck very nicely done they also find Me lug nuts that I forgot to buy for my Rim greatly apprecited they all pro and respectfull I recomended 100%Thank youTH
Went in today for a tire change and they refused. They only want money, instead of putting on my spare they said i have to by all 4 new tires. I live in the area and they could have had a life long customer but Ill go elsewhere.
Been coming here for over 3 years and they never disappoint in service or price. I cant believe more local folks dont know about this place and what it offers! I brought my husband here recently because his 80- yr old mother had a flat tire and he had inquired with a downtown establishment (nearby where she was stranded) about mounting a replacement (her spare was flat) and they were not interested in expediency. I took him here and they took the tire immediately, mounted it and we were out within a half hour! Ive had so many great experiences here, from tires to all-around mechanical service, Ill keep coming back!
Awesome as Always! I stopped in to get break pads and rotors, awesome customer service and such a quick great job from Ben and Pat! Thanks again guys!!
Just want to give a shout out to Kerry, for getting me in and out so fast with an oil change on my break today. You guys are so great I will definitely be back !
The service was fast and the employees were so friendly. Great experience! Will recommend to everyone!!!They were able to fit me right in when I called for an appointment! Awesome customer service!!!
I use this shop regularly and have had no issues with the quality of tires or repairs. And their people are always cheerful, friendly, and accommodating. Definitely recommended!
Easy to get what I needed!! Called and was able to make an appointment for the timeframe I wanted right away. Patrick was professional and helpful and the staff was very courteous. Thanks for making it easy and the great service guys.
I ONLY buy my tires from Cheshire. Ben and the whole company are great. Fast service and reasonable prices
New layout of the store is very customer friendly. staff is very knowledgeable and informative.
Good people doing good work. Will gladly return in the future.
Friendly staff great customer service called every place in town and by far they have the best prices super fast job:)
Excellent service! Professional staff! Clean waiting area! Fast service! And last but not least thank you for the tires!
The service there is awesome, and the employees there are so friendly and funny :) I will recommend them to everyone. The Manager there, Keith, is so nice, friendly, and funny. His personality makes you feel comfortable, he makes you feel like hes known you forever. Great place! Thanks Cheshire Tire!!!
We are a frequent flyer of Cheshire Tire. Have been for years. Great group of guys and extremely helpful! They have continuously had our back when other places say a costly fix needs to be done immediately and always come in under other garage repair costs. Cant say enough great things about this place.
Always fast and reliable service; they get us in quickly and on our way!
Loved it! Great staff! They are super nice, kind, and caring.
Great place to have work done on your car! Comfortable waiting room, clean restroom, and never a problem with the work they do.Friendly, respectful employees are helpful and accommodating!Ive been a customer for 3 or 4 years, now, and have never had a problem.
Twice Ive bought tires here, both times the staff has been polite and professional. They even price matched a competitor who had the same tires for a few dollars less
Daughter brought car in for an oil change they told her she had a bad tie rod and needed it replaced. Took the car to a second mechanic and he advised there is absolutely nothing wrong with it. They would have charged us $200 to replace it.
Staff is excellent!! I had an emergency at 5:45 with my familys minivan and nobody could assist me. They stayed late to help me isolate where the noise was coming from in the front end of my Quest. I usually do all of my own work, but when the staff goes above and BEYOND to help someone, they earn my respect and buisness. I will be coming to you guys for 2 sets of tires on both my vehicles very soon! Thank you again!!!
Cheshire tire did not come close to fulfilling a simple oil change with issues. They left the interior of the car greasy, left wrench marks on the engine components and did not clean up the dripping oil too well.
Ive been buying tires from Cheshire Tire for more than a dozen years, and have never been disappointed. Jeremy, the new manager, is all aces. Best price, best service in the Monadnock Region. :)
Wish they had a shuttle (if there is one - I was not made a aware of it) - and price seemed a tad higher than I had projected - but overall - very good experience and EASY to make an appointment online. Thank You - and Yes - I would return for more tires.
Needed new tires. It was easy to stop in & order 4 as I was already in the system It took probably less than 10 minutes. Because I waited until December appointments were pushed out 2 wks. I was able to get a late Sunday afternoon appt which was convenient for me as it did not interfere with work, etc. Everyone was nice and helpful. I feel I again got a good deal.
Always great dealing with Patrick and the guys when i come here, got my 4 tires that i needed and inspection!!! It was great! 10/10 wouldnt go anywhere else!
The staff here are a pleasure ....and the service is always exceptional.
The new manager Jeremy (?) was great! He went above and beyond. Thank you, and well definitely be back!
There when I needed them, let brakes and tires go too long. Limped in first thing in the morning and the manager got me home so i could sleep(nightshifter). Perfectly done by 2pm at the right price, jerry and his crew are amazing, I will be back!
Thank you so much Tyler for your amazing service my car is finally driving straight after the other place screwed it up. I finally feel safe driving my kids with me!
Great prices
I was treated very poorly. Complete disregard for customer requests. Mechanic had front wheels off and was re installing lug nuts with a 3/4 inch impact gun with a plain old chrome (non impact) socket....professional. I asked him please dont use the impact gun when he proceeded to over torque them on with it anyway. After the manager came out he pretended to use a torque wrench to finish them. As I was leaving it was noted that my truck was now leaking gas, problem is that it wasnt when I pulled in. There was corrosion around fuel filter they scraped at with a screwdriver. Mechanic failed my truck for not using the correct gauge sheet metal to cover a rust hole on the rocker panel. He said I do it by the book. Is tightening lug nuts to nearly 200 ft lbs. when it should be 125 ft lbs. in YOUR book? My brake rotors beg to differ. The worst part of my experience is I felt judged by my social status, stereotyped, and unwelcome the minute I walked in to get an inspection sticker.
Great service. Very friendly. Got my car done in a timely manner.
Great service been a customer a number of years and have always been satisfied with the service performed on my car. I recommend them highly
Reference my corrected review 09-16-2019! My first review was for another business, I some how sent it to you. Sorry!
Great service, Jeremy was excellent to deal with and my truck was done when they said it would be I will definitely buy my next set of tires from them.
Good service..thorough. pleasant knowledgeable front desk employees..courteous and helpful
The staff is very friendly and knowledgeable!
I called to ask about getting my tires rotated on my car and they said I needed and appointment and when I asked about the price they told me its $19.99 and I told them I saw the sign out front for oil change and tire rotation for $19.99 and they asked if I really needed the oil change in a condescending voice. I asked if I could make an appointment that night and they told me to do the oil change and tire rotation it would take at least 45 minutes if everything goes smoothly After that comment I will NEVER go there and tell everyone not to as well. If you cant confidently do an oil change and rotate the tires in 45 minutes or less you are a moron! Stay clear of this place!
Service was good and the staff was knowledgeable and friendly.
Wonderful customer service and timely appointments. I called for an appt and they were very accommodating.
I went to Keene foe errands, very overwhelmed and a flat rear tire. I decided to go ahead and get 4 snow tires, because ot is New England after all, No one could fit me in! However, Bobby made the time. They also did my rear brakes, saving me the trouble of another store anf having to do it myself! They trulu made my life easier this day. Thanks Guys!!!
Free Internet access, does not work. Appointment times mean nothing. Employees with dirty clothing get into your car. Dont be fooled, this is not the old Cheshire Tire you knew and loved for years. Since Noyes sold the business, it has gone down hill. This is the last time I will do business with Cheshire Tire.
Short of dropping my wifes car from the lift, its hard to imagine how Cheshire Tire couldve been more destructive and negligent today when performing a simple winter tire installation on my wifes Volvo station wagon.After a vibration in the steering wheel developed on our way home, I figured it would be wise to check the torque of the lug-nuts to make sure nothing was loose. Much to my dismay, I discovered that not only was there evidence that the car had been lifted from the improper jacking points and several of the hub caps retaining tabs been broken off, THREE OUT OF FIVE lug nuts on the right front wheel had been so over-tightened that the threads were entirely stripped out, with absolutely no utility to holding the wheel on. I then checked every lug nut with a calibrated, professional grade torque wrench and found that beyond these three destroyed wheel studs, ALL REMAINING 17 LUG BOLTS had been tightened to nearly TWICE the manufacturers torque specification. As if this were not enough, wheel weights of the improper profile were used to balance the wheels (one appears to have already fallen off on the 10 mile journey home), and many of the winter-tire traction studs appear to be inserted to an improper/inadequate depth (the shoulder of the stud should be flush with the tread).As a former auto tech myself, I understand that no one bats one-thousand and that these sorts of accidents are just one of the unfortunate realities of operating a repair shop. However, what I cannot understand, and what I find to be completely inexcusable, is that given how completely stripped out the lug nuts were on this wheel, I believe that it would be nearly impossible for the tech NOT TO NOTICE what had happened when he was installing the wheel--a torque wrench simply will not click if the nut is stripped and therefore cannot tighten, and even if the tech wrongly chose to forgo the torque wrench, he will certainly know when the nuts suddenly become loose while tightening with his impact gun. While I certainly hope that this is not the case, it seems a possibility that instead of owning the mistake, this tech chose to send our family (we had just picked our 7 year old daughter up from school) home with a wheel that was loose instead.I am not sure how management is panning to rectify this situation, but as it currently stands, I have hundreds of dollars into new tires and installation and a car that is damaged and immobile in the driveway. Buyer beware.
I get all my tires here, and have always had great service.
Good service. Prompt. There were other customers ahead of me, but they were great.
Honest work done at great prices! This is a heart place to bring your vehicle! 😁
Excellent service. Knowledgeable staff
Great place for tires! They go the extra mile!
Great selection ....but today I get my truck back n you broke my camera ...very annoying . Have been here 3 times tho diff vehicles ...once again great selections.
Get all my work done here. The guys work hard and treat you well
Very friendly, and great service!
Good experience, no issues or complaints.