Excellent experience! We drove an 8hr round trip and so happy we did! They did right by us & we would recommend anyone interested in buying a Kia-don’t hesitate and stop in and talk to Jeanie, she is amazing! Her & Josh are the best!

I drove an hour and a half to buy my Sportage, and I am so happy I did. Jeanie actually showed me the car and features. The last dealer put me through the ringer and wanted me to buy before I had a chance to even look at the car. They kept pushing me because of shortages. They were awful. Jeanie was very patient. She even walked my around the car before I took it home to make sure it was flawless. That was a 1st for me. Usually am handed the keys and told to have a nice day. I will shop them 1st next time. I hope she is still there when my lease is over.

Weve bought many cars here and always have them serviced here aswell. Needed front brakes and it was a few hours worth of work, had all 5 of our kids with us and the GM offered us a loaner. They are always first to rectify any mistakes and we will always recommend them! Great deals and amazing staff!

Heres the deal. My daughter bought a 2012 Kia Sorento from a private owner. Vehicle was in impeccable shape. Until just recently, realized this vehicle has not only a factory recall but after the dealership supposedly fixed the problem a week later it has catastrophic engine failure that they claim is not under factory recall. Now $11,000.00 estimated repair costs & 2 months without a vehicle....... This is unethical and just wrong to expect to a single mother of 4 to pay for a repair that is clearly a factory malfunction of a faulty knock sensor which in turn causes engine failure!!!!!! Time for dealership to be accountable for their vehicles.

Christopher Ficklin was a fantastic help in finding the right car for me. He first helped me identify which cars were in my stated prprice range. He answered any questions and sought management input where needed. He was very considerate of my family needs and the gas efficiency I was looking for. When the sale was made he kindly introduced us to the financing department. The process was so easy. I have been endlessly talking about how happy I am with your dealership and the people who work there to all my friends and family. Thankyou for a wonderful experience!

Kia Fairfield contacted me about having a recall service done to my car I scheduled it and dropped my car off at 5 in the morning then had a 25 minute walk to work. I arrived at 330pm to pick it up and they said they hadnt gotten to it yet and they were open until 5 so I waited. At 415 they tell me they cant do it today and I have to reschedule Not happy at all.

What a wonderful experience I’ve had so far! Steve and Asmita have been so helpful to me. I visited other dealerships and got nowhere near the service I did at Fairfield Kia. Steve presented me with exactly what I was looking for. When my Telluride arrives, I’ll update this review or add another one. So far I’m extremely pleased and look forward to doing business with Steve and Asmita!

Purchased many vehicles from Fairfields ovee the years and have always been treated fairly. Just got a new Kia and even though inventory is hard to come by right now, we felt like they really bent over backwards to make us happy. They were up front and super helpful through the whole process. Worked with Chris who is new but unless he told us, we wouldnt have known, he was that good. 2022 Kia K5

I am a person with horrible credit and Zach was still kind enough to try helping get me in a car. Kudos to Zach

Lots of great cars to choose from! You don’t need perfect credit to get a car here. I had been intending to get a Mazda but the Kia Forte was an amazing car and won me over

Great dealership... friendly n hospitable staff

Spoke to sales person three times on the phone about white Kia Carnival. Was told certain features existed on the vehicle. Was told price was $38K. We got a babysitter, drove 1.5 hours from Hudson to Keene to find out this Carnival didnt have the options we were told it did. But worse - the price was $44K, not $38, and they had no idea how that happened. Terrible experience. You have a choice as a buyer - shop elsewhere.

Our initial sales person was hard to work with. Didnt answer our questions very well, kept trying to upsell us when we clearly expressed what we wanted. Didnt explain the whole buying process very well, which led us to wait around for long periods of time when we didnt need to.

I would give a zero star if possible, the manager spoke down to my girlfriend and was rude and condescending. Even though we were contacted later and another manager did apologize, we still feel very disrespected.

Ive never purchased a car so fast in my entire life. Carter was simply AMAZING! Wasnt pushy at all and really helped me make life easier. Highly recommend him. Thank You Carter!

Pat was fantastic!! Dealt with all my crazy questions, and helping with me understanding the process.Would recommend Pat highly!

LADIES GO TO FAIRFIELDS! I HATE car shopping! As a woman, I have had sooo many experiences of man-splaining happen in the past! NOT THIS TIME! I went to Fairfields in Keene and told the salesman I need to drive a car before I know what I want. So, he said point to what you want to drive and I will put a plate on it. ANd he did. I drove 15 cars that day as he patiently put plate after plate on cars. He answered all of my questions AND if he did not know the answer he admitted that and got the answer immediately. No BS, No pushiness and NO man-splaining. Nick and Steve took the time to let me find what I wanted, NOT what they wanted to sell me. I could have bought a car anywhere, but I chose to buy from Fairfields of Keene.

After multiple awful experiences at other dealerships, Carter was a breath of fresh air. He never pressured us, was easy going, accommodating, and fun. We would recommend him and the other staff members to anyone that wants an enjoyable experience when buying a car. How often does that happen? A++

I highly recommend working with Carter on your next vehicle purchase. He was a gem to deal with and helped my husband and I find the right vehicle at the right price (and it took us quite a few test drives to find it!) He is an asset for sure! Thanks again Carter!

Worked with Jeanie- She was awesome! She even delivered the car to me and answered any/all questions I had and helped me find the best deal possible. Highly recommend reaching out to Jeanie!

Great place and great service. First time to visit this dealer. They were punctual, courteous and very professional. Regular oil change service. They even washed the car before returning it to us. Wouldnt consider going anywhere else.

Car inspection and free oil change. Super nice people to deal with.

Carter is the bomb; the epitome of customer service and sales. We’re very happy with him and the Fairfield Kia staff. Thank you Carter!!Linda and Joe Allsop

My experience with Carter from Fairfields was top of the line! He made the whole experience easy, fast and painless. I will be going back for my next vehicle!

I cant begin to tell you all how wonderful my experience was with the salesman named Carter..He wasnt an atypical SALEMAN - I personally dread the salemens pitch & pushiness. He was very professional, thoughtful as to what our needs were & wanted to accommodate us.I would highly recommend him to anyone looking for honesty and a good experience purchasing a new vehicle.

Great car buying experience! This is my third vehicle from Fairfield’s. My salesman, David Hastings and the whole finance crew made getting my new 2020 Sorento a breeze! Go see David and grab yourself a new Kia!

Quick to sell you something, slow to service your vehicle. Been here since 7:30 am, now 11. Still havent touched my car, for a simple 1/2 hour job.

We recently leased a Kia Seltos and Pat Stewart was our salesperson. While visiting car dealerships is not my idea of a fun afternoon, we had a great experience at Kia. Pat was fantastic and everything youd hope your salesperson to be; he was very knowledgable about all of the cars and we certainly felt that he believed in his product. He listened to our needs, wasnt at all pushy, and he has a very friendly nature and demeanor. I would definitely recommend Pat Stewart and Fairfields Kia.

After a difficult experience, it was made right by the actions of the GM and owner of Fairfield’s. We greatly appreciate the efforts to make a new customer feel heard, and wanting to rectify a situation. Their actions brought back trust in regards to their business and ethics.

The customer service cant be beat! Sarah is Amazing and is a gem for Faorfield Kia. Will be doing all our future business there! Thank you!

Tge service was great very helpful and was able to get our mini cooper with ease I recommend going here

Carter was extremely helpful and patient during our car buying process. Would highly recommend getting in touch with him!

I just purchased a vehicle from Fairfield Kia and am unbelievably happy. Dealing with Carter was amazing, he is very knowledgeable, helpful, understanding, and has the patience of a saint LOL he definitely went above and beyond. The whole process was super fast and efficient. I highly recommend dealing with Carter as well as the rest of the Kia team if you are in need of a new vehicle.

Love the Kia service department! They are so happy to help you with whatever you need.

Highly recommend this place . Carter is absolutely fabulous to work with . Recommend everyone to go here for your vehicle needs

These guys saved me money and got me the exact perfect new seltos I wanted!

The people at the service department desk are fantastic!

Feel free to avoid this dealership if you want to buy a used vehicle. I suppose if they want to sell poor quality vehicles then they deserve poor reviews.

My 2019 lease recently broke down and required a new engine to be fixed (with only 9k miles on it). Although most of the staff at this location lack communication, the general manger got in contact with us immediately after seeing my complaints and is helping to better the situation.

We went there looking for something to replace a KIA we had leased. We were met with a wonderful man, Stephen Robinson and after patiently listening to our concerns, showed us exactly what we wanted! He took the time to spend with us that we needed. His patients, professionalism, and knowledge were 5-Star! We feel when we need to return, we will receive the same service. Regards, Dave and Linda

So very happy we made the drive. They keep their word, that is rare in business these days.

These guys were great! I was prepared to be there most of the day and was literally in and out with a new car in 2 hours!! They made the process so easy and I had a bit of a complicated case. Dave was just the nicest person to work with and knew what he was talking about. Joel knew exactly how to help me out of an upside down vehicle. The whole team was just awesome to work with. And the real thing is, they cared and wanted to help. Not only that, when I picked up my new car, it was spotless. I really cant say enough great things about the crew at Kia of Keene. Thank you guys for all your help!! I will definitely be back.

A good deal and great service.

Jared was fantastic to work with! Kind, approachable, dependable, honest and up front from start to finish. I highly recommend working with him for any and all car needs. I will most definitely be seeking him out for all of our car needs. Thank you, Jared!

Thanks to Faireld KIA and they are willing to work with you and do the best they can for you. Will I go back yes soon . Thanks for your time

Great company and great service

Just wanted to say Rachel H over there was very pleasent, helpful and extremely patient with me and my partner, the place was nice, quiet and reasonable. Good selection helpfully staff and honestly an overall good experience in buying a car from a dealership definitely would shop there again if I had too 😀

Hands down the best car buying experience Ive had. I worked with Mike who is a class act. He was very responsive and did everything he could to help me.

The Team a FairField KiA is the Best in both selling a service im now on car number two. David is great sales men.

Good people will help u the best they can

They get a star as I used to think they were a good place. I got my car there a few years ago and liked that they were not pushy while I was looking and buying.However, I will never go back! I went to the service department, and they attempted to seriously rip me off. Thank goodness I got another opinion. This saved me several hundreds of dollars.

Def. Recommend.. They actually take time to help you and do all they can to do so.

Pete Dragon......A great guy!

Good service

I cannot recommend these guys enough. Robert was the perfect person to meet at the door and Chris made me feel like family through the whole buying process. They went through all the paper work and made sure my buying experience was not only easy, but comfortable and fun. This was my first time buying a new car and I could not have asked for better people. Their service is excellent. If you want to not feel pressured, but made to feel at ease when buying a car, go to these guys.

Got me in a car with no real pressure and managed to save me a good chunk of money in the process.They let me have all the time I needed and treated me with kindness throughout the entire process.

These surpassed expectations in everyday imaginable. Carter is the man. He will take care of you .

My husband and I went in there with our credit in the toilet and Rachel Hunt and Paul did all they could to get us approved to buy a car and they were sucessful and we are appriciative of them making it work Knowing our credit was tanked they still did all they could and they were informitive of the steps and what we had to do do and they treated us awesome and I WILL BUY MY NEXT VECHICLE FROM THERE !!!! Super Impresssed with them they were our last hope and they pulled through Thanks again Guys

Absolutely the worst place to get your car fixed. I brought my 2016 lancer in there for work(front wheel bearings an rear sway bar bushings) an they did my wheel bearings with no aliment, told me my brand new tiers are junk an never did the rear sway bar an charged me 300+$ for the work when the car is fully warrantied bumper to bumper. Place is a total joke last time I ever bring my car there not to mention i have to redo all of the work they did to it!

Cheshire Countys Premier Kia Representative. Stop by and say hello to Jeanie and the guys!!!

Great place with helpful staff! Heather McBreairtys kindness and dedication to her customers has been much appreciated!!! When your being very selective about your next vehicle purchase and you have someone like Heather helping you out, it makes car shopping fun! And these guys have so many more choices than what is on their lot or website - just tell them what you are looking for, and they will get it for you! Thanks again, Heather!

I went in to test drive a Kia and of all the dealerships my husband and I went to that day was the first to ask to take a copy of my license for a test drive. We met with Brian (Batman) and he was professional and very personable. He was not pushy at all and made us feel comfortable. It took us another month before we purchased but Brian was one of the only salesmen that we meet that we felt comfortable with. I would suggest anyone looking for a great buying experience to give Brian (Batman) a call. He listened to what I wanted and talked to me as an equal ( which I found very rare amongst other salesmen as a woman...most would talk to my husband like I wasnt standing there).

I just financed my first car here yesterday! Jessica Davis was amazing in helping me find the perfect car, for the perfect price. she was also super nice, answered every question I had, and helped me be able to take the car home as soon as possible. a HUGE thank you to her, and everyone who works there.

We recently purchased a car and worked with Ashley who was wonderful. She was very patient...very patient with my purchase. I think the best thing about her was that even though she knew a ton of information she was still willing to ask someone more knowledgeable if she didnt have an answer for me. It was great to work with Sean and Patrick who were equally patient. The process was fantastic overall and we are actually back a week later for a second car.

Well what can I say about my Fairfield experience ....IT WAS EPIC!!! Hands down the best Mike G. you are helpful, honest, professional and all the team there are excellent I am sending my family and friends to get cars from Fairfield in Keene, NH. When I thought I was stuck in 94 Saturn which was a money pit Mike G. got me a sweet deal on a Mitsubishi Mirage. So go to Fairfield Mitsubishi and Kia dont wait and get out of your money of a car because its so worth it made my family safe. Thank you again to Mike G. and the Fairfield family

I just bought a SOUL and loved the friendly no pressure atmosphere. The sales team was super helpful and informative. I could not believe I was able to get financed! Who would have guessed that a base model would have so many bells and whistles plus be affordable! Highly recommend, plus who does not like supporting local! Great experience! Not to mention fresh popcorn and coffee.

Very displeased with their service. My 2016 car has been in and out of their shop 3 times now for the same problem. And they this time gave me a loaner car thats half the size of what I drive. Have to cancel all my family plans because we cannot fit into the loaner. They tell me they have nothing bigger at the moment when theres a whole parking lot full of bigger cars. I work in retail and know what customer service looks like. This isnt it.On a side note. Graham in the service department has been great. As a group, they get one star.

Love this place! Third car and more to come! I will always be a customer here!

Best car buying experience I ever had Rachael was a pure joy to work with

Thanks for the oil change on my Camry. Great customer service from Drew.

Work done in less than an hour and even washed the car. Polite professional staff

Recently purchased my new truck from here, and had the most helpful and outgoing sales lady (Jess Davis). She did an absolutely wonderful job helping every step of the way! Wouldnt be riding in a new truck without her! Would recommend her 10/10 times! Definitely a great car buying experiance!

Honestly the worst car dealership I have ever been to. Took them almost 3 months to pay off my trade in, which counted as negative marks on my credit report. They messed up my contract and it had to be redone. Every time I contacted them to deal with this, they would keep playing musical phones with me. Noone gave me feedback on the situation. Just about every lawyer in Keene has or is representing them for some case. Buy your car somewhere else.

Great, team! No pressure. Very professional. Ask for Dave Hastings

Good visit. Everyone goes out of their way to give good service and I love it when my car gets washed!!!! Thank you

Bought three cars at Fairfield... so far. Always friendly and up front. Mike Gertsulin is awesome, very easy to work with.

Went to test drive the 2013 BMW M5 they had on the lot last week. First let me tell you there was something wrong with that car. Driving an M5 is on my bucket list as my daily driver is a 2013 BMW 335. The blue M5 in question couldnt get out of its own way. My 335 gives you a better driving experience. I told the sales guy there was something wrong with the car because there was NO power.he assured me there was nothing wrong and that I didnt know what I was talking about. Come to find out local shop had looked at the car and there was something wrong with the transmission that car is no longer on the lot and I heard that it was sold, I feel really bad for the person that ended up with that car who probably has no idea that theres something wrong with it

I just purchased a 2019 Kia Sorento Ex sport and love it !!!!! This SUV drives smoother then my former Mercedes SUV ( with 50K miles was falling apart and was in the shop more then on the road) has all the features of the luxury suv without the high price tag. Jeanie Devoe was great to work with and it is absolutely a no pressure dealership. I can’t wait to recommend Fairfield Kia!

Great experience. Rob Winslow went above and beyond to help us out! Very friendly and honest.. Highly recommend them!!!

Tuesday I’ll be getting my car from here! I went in yesterday and worked with Jessica Davis to finance my first vehicle and I’m happy to say that she went above and beyond to help me get what I wanted !! Highly recommend if you’re looking for a vehicle you go to this location and ask for Jess, she will not disappoint :)

Absolutley terrible service department the guy in charge of service department is terrible!!! vehicle been there 5 days all he has are excuses for how terrible the place is run, buy somewhere that can give decent t service will not be going back for anything thanks but no thanks

An absolute pleasure to work with. Our sales consultant was Jessica Davis and she did a wonderful job getting the best deal possible for us. Thanks Fairfield Kia!

Very easy to work with. Jennifer was awesome and got us a great deal on a Kia.

Great place to buy a car.

Went there today looking for a new kia Telluride starting talking with a sales person trying to get info and priceing. After a few short moments he was approached by one of his colleagues and was told to go inside I never saw him again. I was left roaming the dealer ship waiting for him to come back out like he promised and he never showed back up.

Just wanna thank Jessica Davis for helping me find my first new truck. I couldnt have asked for a better experience. Went to.a few other dealers and they made a million promises that they couldnt pull thru on or were just.down right rude. Jess was very honest with everything and pulled thru for me. I didnt make it easy but she made it happen. Thank u so much Jess.

I won an oil change a couple weeks ago. I brought in a Suzuki Aeire and they had the proper oil filter for it. I was treated well.

Having multiple issues with a van purchased there 1 year ago. I bought an extended warranted that we were told would cover everything in and in the can. Now were are told that there is nothing to fix or its not factory so the warranted wont cover it. They are sure nothing is wrong with it because nothing shows on their computer. We get ...I am sorry but the person who sold u the van no longer works here and you have no proof of promises made. This regardless that there are people still working there that were present during the sale and who agreed with the sales manager who promised these things. Also we purposely purchased there because not only did they have an 8 seater that is needed but we were assured we would have a minimum 7 passenger vehicle when the the van needed work. They told me I was lying. NEVER EVER BUY HERE AGAIN!!!

I have nothing but positive things to say about Fairfields KIA! They made sure I had a hassle free experience while purchasing my first car! The sales team here is very friendly and they are very pleasant to deal with. They understand how stressful car shopping is and go above and beyond to help simplify the car buying process. I would recommend Fairfields KIA to my friends and family for both new and used car purchases.

My husband and I went in looking for a used car that would get us around town type thing. We ended up working with Anthony Davis and he was amazing. Got us into a new 2016 Kia Forte. I honestly didnt think that we would get approved because our credit scores were bad but they worked with and for us. I am so thankful to the whole Kia family.

When in trying to lower my payments and all the salesman wanted to do was put.me in a more expensive car. Was told they didnt care about losing my payments, they already got paid. WILL NEVER GO BACK HERE!!!!

I recently decided to trade in my 2008 Sorento for a 2015 Soul. Karen Sysyn was the salesperson I worked with. She was extremely professional and I felt that she was really trying her best to get me the best deal possible.She worked with me through the whole process and was very patient. She made the whole process very easy. I would send friends and family to Karen, because I know she will treat them right.Thanks KarenMark D

All I can say is thank god for Tito!

Save yourself alot of trouble and dont buy a Kia...

Why would anyone buy a KIA ? Lol you will never make it past 100,000 miles.

VERY FRIENDLY, KNOWLEDGEABLE, GO THE EXTRA MILE TO MEET YOUR NEEDS, ANSWER QUESTIONS

I stopped in today originally to test drive a Kia Forte. I ended up test driving a Kia Rio due to a good deal that they had offered.Long story short, they tried giving me 2000 less on my trade in than any other local dealership, and claimed I bought the car before I even signed any paperwork. The folks here come up as nice but their business practices are sketchy and pushy at best.TL;DR Version: 👎🏼🥈🚮👋🏼Edit and Reply to Manager: Sean, your reply on the Google review states you were unclear why yesterday was unsatisfactory. You spoke to me directly at the dealership and I said to you face to face that I felt mislead. I dont know how much clearer I could be.I wasnt even offered to drive the car I actually drove to come see. Your specialists were very adamant about selling me the 2015 Rio when I specifically claimed that it was a possibility but not my choice. I even exclaimed that I felt extremely uncomfortable with how your salesman and yourself assumed I wanted a sale. It was poor communication on your behalf.I honestly dont know how I could spell any of this out any clearer.

Very helpful sales people!

Awesome costumer service and they really made me feel more than just a car buyer 😍 Jessica Davis i cant thank you enough for working with me and my not so great credit history to get me into my new 2018 Kia Sportage I absolutely love it! Would highly recommend Fairfield Kia of keene to anyone and everyone ask for Jess Davis she is very informative and educated on what shes talking about!

Love the service personalities... even w an appt, you have to wait a long time.