We had to change from Sprint, after the buyout. Trying to find a appropriate plan and phone was quickly becoming complicated. I am so glad we ended up in this store, Keyshon was able to help us out and we left happy with a new phone and plan!

There is no customer service representative to check in with,No since of urgency or communication with customers waiting!! This store’s quality of service has definitely went down!!

After one experience i will definitely be using this store in the future. I came in for a simple problem that they took care of quickly, but Danny who assisted me noticed an issue with my account that I had been trying to get corrected but had given up on under Sprint, and immediately offered help. Then after it seemed like it would take a long time to resolve, a manager stepped in and basically said go on with your day, we got this. Ive been a sprint customer for 25 years, this is the customer service I was waiting for. 5 stars

I had a difficult issue dealing with a POA and Nirvana was on it. She helped me and listened and was just fantastic all the way around. She hooked me up. Very satisfied. Would absolutely return.

I tried to take my survey on my phone but it timed out. However I wanted to shout out Nirvana for helping me out with my new phone and helping me connect it to my watch. Im also Im glad she speaks Spanish because she helped my sister understand everything to help me out in case I forget since Im not very technology smart but she assured I didnt feel dumb during the whole set up haha thank you! Hope she sticks around.

So I don’t normally give reviews, however, I was so upset at the fact that T-Mobile by Best Buy wasn’t trying to help me and just gave me the run around saying they can’t help sprint customers… I THOUGHT IT WAS ONE COMPANY ??? Sprint part of T-Mobile am I right? Anyways, I was lucky enough to encounter Nirvana when I came into the store by hobby lobby and she apologized for THEIR ignorance. To me they were being lazy but I can tell she was just trying to empathize and not make them look bad. She took great care of me and I was out in a heart beat. I’ll be coming to this store from now on because the T-Mobile by Best Buy are liars, lazy, and just plain rude!

THEY HAVE A LOT OF KNOWLEDGE IN THEIR SPECIALTY, THEY ARE HARD ONES, A LOT OF KNOWLEDGE TO MANAGE AND MEET EXPECTATIONS

Great service. Technical experts are top notch here. The T-Mobile experts are really great as well. They work together in a great way. Shout out to Megan and Eric. Also keykey and Nelly.Just one thing come with patience and time. This store gets packed often and the time to get service might be longer than expected. They will still service, help you and solve your needs to their full capacity.Just be understanding and they will deliver for you.Wish you all a merry Christmas 🎄 in this location

Waited 45 minutes and all we got to do was check in. There are 6 customer service reps and 7 customers. So shouldnt take long you would think. Wrong. The several employees were just standing around chit chating with each other. We were not the only ones either. Another lady had been there for over 30 minutes just to pick up something that was mailed there. When I went to tell a customer service agent that we would just go elsewhere or do the upgrades online, since it was taking so long, instead of her apologizing and trying to rectify the situation, she just said ok. Sad way to start a partnership with sprint customers and sad that they didnt even care. Just poor customer service all around.

Jordan was grrrreat. Very informative with our new products. I definitely recommend him to new/existing customers.

Horrible customer service. Justin is rude and unwelcoming. My wife and I came in and waited and over 45 minutes and then Justin assisted us and couldn’t answer any of our questions and had a rude attitude maybe he had a bad day but entire store has an unwelcoming vibe. Never going back there again.

Poor customer service and as a new customer I was disappointed. Won’t be coming to this particular store ever again.

My phone is acting funny. Sometimes calls comes through Sometimes not.

Very good customer service, didnt take long to get thing done.

Thanks to Dre and the team at TMobile (next to BestBuy). It was busy and they all took the time to give each person the attention that was needed and not turn anyone away. It takes patience for these customer service jobs because each of us that wait in line really need the time allowed for each one to satisfaction. I have been coming here for years; thanks!

Bob at the Sprint store in Killeen (near Hobby Lobby) is amazing! Bob was very professional over the phone and in person! Bob answered all of my questions and addressed all of my concerns! Bob invited me to take advantage of the current sales and promotions which I did! Overall, Bob did an awesome job and if you are in the area, go see Bob! He is awesome and well preserved!

I’m going to leave 3 stars because this last visit was terrible. One of the females that works there (don’t want to put her name out here but you know who you are) ended up giving us the WORST customer service I have ever had there at sprint/TMobile. Anyway I understand it’s a little difficult to deal with transferring phone data, activating a new phone and doing your job. I will be contacting the actual T-Mobile Customer Service online and phone instead of calling that store. She didn’t help us out and just kept giving us attitude, literally left us there to go help another customer while she had my phone! Then she took off and NEVER updated us on the phone data being transferred and luckily for the other nice employees they helped us out and were even confused why the lady left us. Also I know i have bad hearing but when I ask you to repeat what you said doesn’t mean you have to raise your voice. I guess she must be the bad apple. Anyway hopefully corporate handles her and this situation!

IF I COULD GIVE ZERO STARS I WOULD!The following events happened within a month.I had a Galaxy A50 and since switching over to Sprint it was giving me issues. Constant freezing, service dropping, and having a dead zone even though I had four bars. I had no service when I went to San Antonio and I was STRANDED in Austin when my service went dead and I had to aimlessly drive to try and find a spot so I can figure out where I was. When I came back I was told by one of the workers here that this phone wasnt compatible and it could possibly be defective with the store and that I needed to call customer service to get a new one. It didnt click at first until a week later and I was upset. Why send me a different phone if it wasnt compatible and do you really not know the difference between the two? I ended up rolling over and got a new, refurbished phone. I got the A51. In a WEEK, I was getting issues.Today; I was five hours away in Corpus Christi and my phone started freezing. I didnt think much of it until I couldnt even get into my phone. When I tried to turn it on it would freeze so long that it timed out and turned black, I couldnt restart it and it wouldnt acknowledge that it was charging. I tried to call customer service on a different phone but told me they couldnt do anything except sending me a new one. How was that suppose to help me?! Thank God my boyfriend was there or I wouldnt have been able to get home! When we got back, I went to this store before they closed to try and figure out what was going on. The tech hooked it up and explained that sometimes with the cache it could make the phone do that. When I finally got back home it started acting up AGAIN! Im sorry but how does CHARGING fill up my cache? I am beyond angry. I am being lied to and am being given a phone that doesnt work properly!

Keykey was very professional and very informative....with employees like her I may switch all my phones to T-Mobile

Ive been in there 3 times in the last 2 weeks, everyone in there has been so nice and super helpful. I appreciate the atmosphere between associates, and the professional nature towards customers.

They are great there, everyone is polite and culturally aware. I had issues with my phone and I was frustrated but they were calm trying different solutions. Brad, he works effectively and efficiently. He is calm and knowledgeable. He is great!

What a dang joke. Required to wear a face mask to go in the store but the employees are not held to that standard. Their excuse was they just got here!! As an employee, you already know the requirements for what you are trying to enforce and there is NO excuse for not following your stores rules or requirements. Having different standards for employees and customers is garbage. Also, denied service after I pointed this out. If I am not sick, I DO NOT need to wear a mask. The mask is for those who are sick.

If possible I will only go to this location for the area. Great customer service

It was a great visit and the service and the environment was excellent and top notch! I have been a customer there since 2001 and would not trade for any reason whatsoever! Thanks to Ms. Travis, the store mgr, and here very professional and excellent staff they made my visit there well worth my time! I will continue my loyalty at this location hopefully for years to come! Thanks for a very fine job to all of the staff and a great mgr. Happy Holidays to you all!

Got done in 10 mins what I was trying foe over 2 hrs

Superb service. Always get the information I want/need. And they have always tried to find a better price for me & my familys needs without me even asking.

T-mobile sucks!! but my guy Odyssey was top notch there in killeen Texas

They opened late. Several were wearing their mask below their noses.

The person I was attended by seemed to be clueless. I simply need a phone transfer, something simple, however, the employee was not really paying attention and was just trying to shuffle us out. Without even checking if the phone i has was compatible, the employee already processed it, then come to find out, my phone was not compatible. Overall, i understand that everything with the virus is stressful, but there were literally only 4 customers in the store.

Very helpful team! Great atmosphere and energy throughout the store. I felt like they were there to truly meet my needs rather than just to sell me something.

Had a great experience at this Sprint store. It was very live there. The music was great. The atmosphere was very fun and the service was great. Most fun I have ever had at Sprint in my entire life. Love this store, Keep the staff they were funny and good at what they do. Spent quality time with customers and made me not want to leave the store.

Great customer service but they can only talk. Nothing have change since September. I keep coming back every month after my bill comes because since August 2018 !!! they can not apply military discount to the bill. And I keep coming and calling to Sprint care. Even other carriers have bad signal on base I would 100% switch after 2 billing cycles if discount is not going to appear in my bill.26 December. They messed up again. I came to cancel insurance on my phone. I repeated number at least 5 times. They asked me to make sure its that number and phone. But 2 days later I decided to check. And it was different phone and number. It happened second time. And it means I need to go to the store with another phone, show it to put insurance back and so on. Headache.

Great service. Phone reception has improved over the past 10 years as well

Lack customers attentive.

Seem like there is always a wait which means that business is probably good for the store. They do have good specials but all of the accessories are way overpriced like you would expect in any other phone store.Customer service was great overall

Last time we will do business with Sprint, person who helped was clueless of the on hand situation, proceeded to take my money for the wrong purpose, told me I wouldn’t get my money back for 5 days. Careless & un-professional.Sincerely,Prior 22 year customer

I’d give them a 5 star, but they still have the typical mark up for retail sales. The people here help as much as they can - just understand that not everything can be resolved at the store level. For as busy as they are they do what they can and are as friendly as I’d expect them to be in this town - they deal with a lot of rude people who expect everything for free when something doesn’t go right.

After 15 years with Verizon I switched to Sprint. Saved a ton on my bill and had the best retail consultant help with the switch. Thank You Nikky for the help you were great getting all 6 lines switched over!

Never have I ever been so disrespected by ANY representative. They were so rude. All females were so disrespectful the only one that was really being nice and helping was the tech Eric. Very please with him. But I will be switching companies and not be coming back to sprint. Also they told me they’d only help me “ if they had time” . There was 2 people in their store.

Very friendly and helpful

Improved service. Friendly staff greeting at the door. Trent (ph. tech) was very helpful with our issue. He addressed our problem without rushing us. He listened and resolved the issue. Thanks Trent😁. Store was clean and maintained. 👍

Way to go Sprint! Im not much for going into Sprint stores but they have a new appt system that will get you in and out. Plus the staff is very helpful. I was having problems with my storage bring full and the staff member walked the through how to transfer my info onto my SD card and also help me set it up.

Good service, But they stay try9ng to upsell their products on you if you want to use a service

People here are always helpful. If you cant figure out something on your phone, someone here can help you. This store is the only one with a repair place in the actual store. They are pretty fast at fixing things. They have a huge selection of phones too.

Angela is an amazing and exceptionally competent agent. She never tried to rush us and thoroughly explained everything with grace and patience, even when the same question was asked more than once. Agents like Angela are one of the main reasons I have been a Sprint customer for more than a decade.

Great, laid back staff, not pushy sales people. Got me in and out quick.

Excellent customer service! Swift and professional, just how I like it. I went in to get a cracked screen repaired on my S8 and couldnt be more pleased with the service. Miranda, Jovanni, and the gentleman who actually completed the repair (your name escapes me at the moment - I apologize), thank you all for the experience. Ill be conducting all of my Sprint business at this location from here on.

Very attentive to who come through the door greeted with small babe professional and take care me immediately compared to how long the line was the wait was short thank you your whole crew is doing it doing it

Worst store Ive ever been to. they lost my order number for my phone and sent me in circles when i showed them the receipt. Eventually, i got a refund because they said it would take a month to fix it and get me my phone.

Extremely helpful and prompt staff. Make sure to make an appointment.

I had to replace my phone late once night and they stayed with me after hours to make sure that I was taken care of. Great people who want to help you and I was in and out in less than 30 minutes.

Came in to buy a SIM card after my store in Copperas Cove tried to sell me one for $20. They also repaired my wifes phone on the spot. They diagnosed my Galaxy S6, warranty replaced the battery and offered to replace the screen for $29 on the spot . Ended my lease for less than I anticipated and all in under an hour as a walk-in. Johnathan and his team are top-notch. They activated my BYOD S9 and included a SIM card. All the while teaching a new employee. I am absolutely impressed with the attention and service I received from the repair technicians and the front end of this store. A-plus, yall.

Great staff. Friendly and laid back.

Employees were super nice and help me when my screen broke and I was planning to get a new and upgraded phone, they told me that since I had the insurance on the phone they can replace the screen for less then a new phone. Thrilled.

Superb customer service at the Killeen location. Store is always immaculate and the reps answer all of my questions. Kenya, Nini, Maribel and the whole team are rockstars!

My Note 4 is having some serious software issues, so I took it in and had Clive look at it. He worked on it the best he could and when realized that the phone wasnt repairable went ahead and ordered me a replacement. Professional, friendly and informative.

This is a Corporate store, meaning the employees are actual Sprint employees. Being a former employee and still having an employee referral account, this is the only store in my area that I can go to to purchase phones or make changes to my account. I have never had a problem with any of the employees or the service Ive received. To the people who are complaining about poor customer service, youre probably going into the store in peak hours when everyone is really busy....your best bet? Make and appointment in advance, and youll be sure to get the best customer service they have. Even if I didnt have my employee type account, this is still the store I would go to because its a one stop shop for shopping, accessories and repairs.

It was ok they need to find a better way to get people in and out. I was there for 15 minutes and people that came in after me was called before me

The girl at counter was friendly. She tryed yawl need more help to help customers tho phones great prices

Was short on time, after my name was called, Nini got right to the point and handled what i needed quickly so there was no wasted time. Awesome

Expensive and they are not very truthful! Tell you the amount your bill will be and when its due your bill is double of what they said it will be! 18 month lease on phones but after 15 months your promotion ends so for three months you pay more money! $50+ more! Then you still have half the cost of your device due or you trade it in for another 18 month lease!

The worst customer service in Killeen. Extremely Rude and unprofessional. Had the nerve to tell me to call customer care. Wth why are you here? I’m switching from sprint high prices and worthless staff.

Sprint Cell phone, i am very pleased with, have gotten reception, where ever we went, Cal., Wesr Virginia, Montana, South Dekota, Kansas, ect, ect....

They get to the customers whip are waiting in a timely manner and have a sign in board waiting at the door so no one is over looked. Ben a customer for going on 3 years now

Businesses such as those selling health care plans Etc, are using Sprint numbers without the knowledge of the owner of the number. I routinely get automated call Hall trying to sell me something. When I call that number back the person has no clue what Im talking about. So as far as Im concerned Sprint numbers or unsecured. Businesses can use your number without your knowledge. I asked the person at the Sprint store about this she seemed like she didnt know about it. When I asked could that business get information off of my phone since theyre using my number she said theres no way they can do that? Well if theyre using my number without my knowledge Im sure they could probably get information off of my phone, Im guessing anyway. They say theyre going to investigate it. I doubt that seriously. So anyone with a sprint number beware, some business maybe using your number to sell their products without your knowledge. If this is exclusive to Sprint or not I have no idea. But the Sprint representative basically was of no help.

Be prepared to wait. Like a freaking emergency room! No public restrooms either

Ive had a bad experience there once and only once. That one bad experience I blame on the individual that I worked with and not the store, or the brand. Every other time Ive gone in there, Ive left feeling as though the individual I dealt with really cared and that means a lot when youre spending $400 + a month for the convenience of having a phone in you pocket for you and your family. My most recent visit blew me away with how fast I was approached, how genuinely thoughtful the associate seemed and how quickly he took care of my issue. I was in a panic when I walked in and when I left, I was on cloud 9 again. The associate that took care of me is named EMANUEL L. HUDSON! If he ever leaves that store, for any reason, itll be a sad day in the world of happy Sprint customers.

Repair center changed the screen on s8. It is defective. I was wondering what was wrong with it. I called Samsung and was told to go to the best buy on Round rock where their personnel is properly trained to change screens and fix phones. Long story short... the screen was not good and there is a test that can be done on the phone to make sure the screen works properly, whoever is doing the work on the phone can verify before giving the phone back to the customer that it actually works... This is a Corp store and wish I couldve taken it to Samsung before I had sprint put hands on my phone. Now I will have to wait to get it change at another store because I do not trust the staff at this location. Do not recommend.

Had questions about my bill. Got them answered. Hopefully the bill will get the appropriate discounts

They are gods of gaslighting.

Outstanding Services! Mahalo 🤙

Nikky was very helpful and professional. Appreciate the speedy service!

DO I HAVE TO GIVE THEM ANY STAR?? They gave my personal information out! Emmanuel H. Compromised my account!!! DO NOT GO HERE! They have given me bad information 3 times here. We gave them a good review when you get asked not long after your transaction & then later down the line we find out we were screwed or misinformed. Im livid about this store!!

Javanni was awsome and great. If he isnt there when I need service, I will wait til he is working.

Be aware of a seller in this store that doesn’t explain how the “free” tablet works and they are selling defective Samsung Galaxy S10+, and doesn’t tell you nothing until you’re forced to return it to the store, glad they offer the 30 day satisfaction guaranteed, wich is also a nightmare to work with customer service.

I dont know the business hours just a customer..But if you looking for great Tech dept with a great attitude you come to the right place ! ..Very knowledgeable and extremely helpful..Thanks Trent for you time n help, greatly appreciated !Ppl from Michigan

Worst customer service experience. First day I was there they had the music so loud no one could hear each other talk. The second time I was there the employees were more concerned with shutting the store down then helping me with my issue.

Be careful, with what you buy and what the company or salesperson promises you make sure your paperwork states your offer before you sign. In December 2017 bought 2 iPhones buy one get one free a Samsung with 18 months of free service, also a free bluetooth speaker. They will say it takes 2 billing cycles its a lie its June 2018 and Im still paying for all of it😡. Also just to go to the store every month and nothing was done they also fired Michelle the one that completed my transaction. One employee stated that She did that all the time to sell. Its not fair that Sprint trains their EMPLOYEES to RIP off people. I wouldnt give you 0 stars but I wouldnt be able to post my review.

I was hesitant to go to Sprint when my iPhone began having a software issue. However with the nearest Apple Store being in Austin I was left with no other option after many failed attempts at fixing it myself. They were clearly understaffed and I began to get more anxious as I waited to speak to someone. I am so glad I so happen to get Vanessa. If you go here I highly recommend asking to specifically work with Vanessa and regardless how long it takes dont go to anyone BUT her. She was extremely nice, sympathetic, and helpful with my issue. Needless to say I brought my iPhone in today and Im now comfortably at home with a fixed iPhone. Ill be calling tomorrow to speak to a manager and commend her, I wish there were A LOT more Vanessas in Killeen!

Ive been a Sprint customer for almost 20 yrs. Ive been doing business with Vanessa and she is a gem. Shes very knowledgeable about the Sprint products and shes just a joy to talk with while waiting on you.

Great service and repair dept that fixed my phone inva perfect timely manner

Great service. The customer support was outstanding

Take too long to take care of the costumer. I always have waited more then 40 minutes in line.

Well where do I start? I bought an IPhone 10 from here and actually put over half down on the phone. When I found out that my son bill was going to be more than my family plan bill I canceled. Im glad I did cancel within 14 day period. I was lied to from the time I bought the phone till the time I returned the phone. They told me they couldnt send my money to my P.O. Box. Its been 20 days since I returned the phone and my $600 still have not been returned. After calling the call center several times and being lied to and hung up on I finally got a person with some sense. The lady told me they have a 26 day policy and I have to wait 6 more days for them to reissue my check. I found out that they could from the lady manager in the call center. I wouldnt recommend them as telephone service provider. Its Christmas and I returned the phone on the 1st also check was mailed on the 5th. You think they care about my kids Christmas, no they dont only their policies. They are corporate thieves.

The young lady who helped me and my wife was amazing!! Even told us information we didnt know and how to save a little bit of money.

Jacob & Brad were AWESOME

I have been with sprint for a couple years not. Not much to complain about.

Great customer service ! Shay helped me, I would recommend her to everyone !

Repair department sucked sat there over 30 mins so I have note 8 yesterday while at work phone said over heating and turned off. Got home tried charging and turning it on nothing took it in all he was worried about was a lil crack on the bottom of the phone. Which has been there since I bought the phone when it first came out i dropped it so hes charging me 140 stating i have to fix the crack. im like i came in to see why it is overheating im not worried about small crack at the bottom of the phone ....

Jason the Manager and the team he had helping me were GREAT! I had an issue at the Temple store off General Bruce Drive, they were not able to help me at all. In fact the Temple store created more problems for me and actually broke my phone beyond repair. I called the Killeen store and without hesitation they were able to resolve the problem in the same way that I asked the Temple store to do, but claimed they were unable to. Killeen is a further drive for me than Temple is. I will make the trip and only go to this store from now on.

They helped me with my problem. Thanks!!!

Great service

The worst customer service Ive ever received. Ive had to return two HTC Evos the last six months because of defects with these phones. Every time the techs claim theres nothing wrong with my phone, even though theres no sound coming out, and when you request a manager you get the run around. When you finally manage to coax the manager out of hiding, they treat you like youre dirt under their feet.

They are the bombdiggty!

Excellent. Damien was very helpful. Answered all my questions.

My second day i went there i had to wait 4 hours to be seen because young lady dont know her name at door didnt sign me in. Was rude looking. Ignore me that whole day. No one checked to see why i wasnt getting waited one after multiple customers were walking in a being seen.Worst service ever.

The sale ppl n the tech dont know what they doing thats what I got from my visit today ...very disappointed..

Horrible service. I am going threw identy thief. I asked for help with things in my name! Were your company sent a phone to a address with a old metro number that was still in my name!!! I am beyond pissed!!

Customer service is alot better. The pic is of my sales rep, she went well above and beyond for oir needs and we still arent done. She will be my sales rep as long as shes tbere. This store has changed a lot and for the better in my opinion.

I have been with Sprint for over 3 years now and I have been to a few different Sprint stores. By far this location has had the poorest customer service ever. They are so disrespectful!