This place has the best service thank youemployees are great these guys and girls help me out I found exactly what I needed

They dont accept used motor oil for recycling. They do sell oil. They didnt wear masks, and with the cases 25% higher than one year ago, I dont give my money to people who dont respect me. My mask protects you, your mask protects me. OReillys and Firestone accept used oil and batteries, and they wear masks. I will never go back to NAPA.

How pathetic is the store manager from OReilly auto parts by the name of Brian Brabham (Kenmore location). He goes on a Napa review to recruit... and with his rating basically bad mouth the store. Not a winner in my book Mr Brabham.

Ive been coming to this store for years and the manager Arthur is AMAZING! He is always super friendly and always handles my parts with care. This store has gotten 100x better since he has been there! Thanks so much Arthur!

Hours inconsistent. Location marked as permanently closed on occasion. Listed as a participant in Synchrony Car Credit and they either are not or have no clue. Still placed order. Received call about part arrival. Arrived at three minutes prior to close and the store was already closed. Looked up any alternatives and watched the employee come out. I asked if I could get my wipers. He said he did not have a key. Its pouring down rain and I needed these wipers.

Fantastic service! These guys have all the parts!

Cant go wrong with Napa.

The staff is knowledgeable and there to help. Love NAPA. Never been disappointed. The few times a mistake has been made they make it right no questions. Dont forget AAA discounts. They are big sometimes!

Mostly had what i need, great selection

I had a bad oil filter that was double threaded. I started up my car and lost Five quarts of oil all over my garage! I called corporate customer service to let them know. Was supposed to get a call back but never happened.I went to the Store manager who covered the cost of what I lost.

Great service, especially when big brand stores dont carry your specific models parts. Helpful, more knowledgeable, and able to figure things out with you.

Great place. Its guy running his name is Michael. Its a very helpful guy. Whit respect and always helpful. Mostly of the people.

Great service!!!

They always can get hard to find truck parts for me

Mostly older guys, with a few young men and women. They all know their stuff and are quite helpful. Whether you need to rent a puller to remove a steering wheel hub, or source random parts for your 2jz swapped Fiat, chances are there is someone there who can point you in the right direction and throw a few tips your way as well.Wait times are occasionally a bit long—a few minutes—but thats because the crew at the front counter will happily chat with you all day about whatever it is youre working on. Store is clean, parking is ample, and theres a good spot behind the building for you to do any big auto jobs without being seen by too many people!

If you get car and trucks mechanics. This is the place to go. Same day on most things, if you get going in the morning. Actual help. Good parts. Lots of great options.

Love this place. For sending reason my wiper blades die faster than the average car (especially the drivers side one) so long as I save the receipt instant exchange! They even help me put them on (I have arthritis in my hands)!

I like this place. very friendly. good service. do what they can to take care of what you need.i have only been here a few times and appreciate the customer service.that alone means a lot.

Great help, and selection of parts and fluids.

Great service with very knowledgeable parts personnel ASME certified like the old days. You can still get parts for older cars unlike like other newer auto parts stores.

The guys that work here know there stuff. I appreciate their knowledge and will go back

Old school auto parts. Good stock. Real parts guys. Patronize this sort of store if you are a DIY type - we need them.

14 months ago I bought a 60 month battery from this store. They were great when I purchased it. However, when the battery didnt have enough juice to start the car after leaving the lights on for a minute or so on 4 separate occasions, I took the battery in for replacement. At 14 months, that replacement should have been free. But, they found the battery to be good . They werent interested in allowing me to replicate the conditions under which the battery failed to start the car. And, I had already taken my car into my mechanic to have the electrical system checked. He found that the battery was the faulty part. So, I spent $146 for the battery when new, $100 for a jump, $135 for a jump starter until I could find four hours for their testing procedure, lost wages, and the cost of the replacement battery Im going to buy at Costco when Im done with this review. Thats a lot of bucks for a 14 month battery! The snotty young blonde man working behind the counter condescendingly told me that he would buy the replacement battery again from napa. If you are a woman, stay away from here. You will get condescending service (compared to the level of service they gave the men in the shop.) If you are on a budget, buy your battery where they will honor the warranty.

Not going to lie Im bummed out. Been shopping there for nearly a decade. I called in last week as I was driving into town from long distance. 5 hours one way. Wanted to make sure they had the oil I was looking for. Had them set it aside, said I would be into pick it up the evening of Friday the 24th.Fasr forward to Friday. Im on the road, I call ahead verifying they still have it only to be told it was put back in the shelf because no one picked it up. Uhhhhh, I told you the date and time I would be coming in to get it. Fine. Verify they have it and come in.I typically wait to change my oil for when the Mobil 1 is on sale. But Im told at the register that it isnt. So I pull it up on my phone and point that it is on sale. The gentleman at the register tells me its a different part number and that its a higher grade. Okay... So then why is it the same oil listed under 2 part numbers and youre opting to charge me the higher price rather than honoring your sale?I ask for Jon (my go to guy) only to be told he wont be able to do anything.I walked out.Its been a great 9 years. But between lesser and lesser parts availability, non competitive prices - which even in spite of I still pay to support local business, and my experience yesterday, it seems I have to fight to give you my business any more. I dont think Ill be returning back

Sorry guys I got tired of being on hold for 15 mins to ask a simple question so hung up and call the Woodinville Napa who pick the phone up right away. Just an fyi for other customers.

Great service and good prices. The staff here is really helpful and very intelligent. Above and beyond.

Thank you Jeff!!! Thank you for your prompt help and professionally helping me to find the part!! Saved me lot of money!

Unbelievable experience just now at Napa of Kirkland. My handicapped husband went in and asked the guy John behind the counter if he could get us some wiper blades and put them on our vehicle for us as we had one just snap off and its raining. He says, no I cant do that for you, we ask, why not? He said, because I have no way to get up to put them on your truck, we have a normal sized Dodge pickup. Its not lifted or anything. Its just a standard size pickup, so I said, do you have a step stool? He said No, we dont have a step stool around here. I asked him how he gets things off the top shelves then and he said Im not getting into that with you. Refused to give his name and the manager Kurt was just as useless. So here we are driving off in the pouring rain, going to be late to his pre surgery appointment to hopefully find another auto parts store that will help my handicapped husband put on some windshield wipers before we have an accident. Thanks Napa

The Kirkland NAPA employees are courteous, friendly, helpful. Other nearby locations, not so much...

Very friendly and knowledgeable staff! Easy access with plenty of parking.

Excellent service. Best parts outfit around by leaps and bounds.

Went in here wanting to refill my AC. Its a good thing I got another opinion from OReillys because the 2 cluless employees at this Napa had no clue what they were talking about. Tried to tell me my car took some old style liquid and I had to pay all this money for this conversion kit they sell. Turns out the old style stuff was used like 15 years before my car... I only gave 2 stars because the were nice to me.

Love this store. Great customer service. Friendly staff.

Helpful and meeting all of my automotive needs for my old jalopy.

I feel the help there is more well rounded than at other chain auto parts stores. They are very helpful and knowledgabel.

I always shop here. The staff are great and knowledgeable.

I will probably never go in this store again. I felt awkward throughout the entire transaction. Not to mention, I was already feeling awkward for doing a return.

They are amazing in there. I only needed one socket and he opened up a complete set to give me the one out of it that I needed cause they didnt have the single one in stock.

Not cheap but the ppl there really helpful

Mike should have known I needed rear brakes not front haha

Very helpful staff, I always get what I need and they are very knowledgable.

I had a good experience buying a new battery here. They let me turn in the old one for $20 a few days later.

Staff makes up for sad state of affairs concerning out of stock/parts not available. Sad. No oil filler cap for my 454. What is this? NAPA Home of muscle car support?

Good auto parts shop with knowlegable staff

, I didnt go anywhere near Napa today Google has its head up its ass

Great sale price on synthetic motor oil!

Very friendly very helpful. If you have problems this is the place to go.

Extremely knowledgeable, they know their stuff!

The staff is and was very friendly and helpful

Usually a little pricier, but they also tend to have stuff in stock that others dont.

Staff knew what they were talking about. But that line killed my lunch hour.

High quality products

They lied to me about having a code reader. I was the only customer in the store. They had pulled codes for me a few weeks prior. Not going to come back.

Good service and my part was in stock

Always friendly and helpfull

Always good service

GKnowledgeable help.

Had exactly what I needed

Useless waste of time

Pretty quiet location. Had what I heeded. I did call ahead and inquired prior to coming though.

They had what I needed.

So many parts for your vehicle.

They are nice people

Excellent service

Very friendly!

Excellent

Very friendly

If you are looking for car parts or tools and repair tools, then NAPA is a great choice. Assortment and service at a high level. Recommend!

Excellent service

They took good care of me