Even though they are a busy store, they make sure all of their customers are taken care of. The store is clean and organized. Parking is accessible. Kayla and vani are amazing employees with such an upbeat personality in the midst of this continuous pandemic and shortage of staff.

I visited this store last week because I had just received my new IPhone in the mail and I was having difficulty setting it up. I got there maybe around 6:40pm or so. The store was closing at 7pm, even though online it was listed to close at 8pm. I was met by Megan who so graciously walked me through the process of various downloads. She even stayed late until everything worked perfectly. Great customer service!!!

Just switched over to Verizon from AT&T. Christian who took great care of me and went over everything in great detail. I was with my girlfriend and our son. Christian also mentioned he had a daughter. We then got onto the topic of kid movies. Which he had really good recommendations for our son. Couldn’t be happier with my overall visit. Night and day from the other Carrier. Highly recommend Christian

Megan was awesome in helping me switch carriers and transfer everything from my old device to my new one seamlessly. She made sure I got the best possible deal and answered all my questions with incredible patience. I was so relieved at how easy she made the process. Highly recommend this store!

I didnt get any names but the staff was very helpful and knew what they were doing. Went in for a trade in and some new phones and left 20 minutes later!! Very fast and friendly! 10/10

Just want to give a shout out to Chynna for her patience, helpfulness and amazing customer support she provided this morning. Working alone, with the phone ringing and customers continuously coming in the door, she did her best to assist me in a difficult situation. And with a smile!

Let me preface by saying, this is not a Verizon store. In the event that a Verizon customer has a claim or dispute with this store, like myself, Verizon is unable to intervene.This store is a cellular chain store. Their “sales reps” are likely working on commission as their tactics are install products and charge customers before explaining wildly high prices or hidden fees.To set up an IPhone they charge $25. The simplest task of logging into your iCloud and following the prompts on your iPhone. They do not disclose this fee prior to you purchasing or performing the task or truly at anytime unless you question your receipt.They also installed a phone protector on my phone without asking me for consent or disclosing the price. All because I asked if they carried glass screen protectors. When questioned, they called it a “sales tactic”( verbatim quote from manager).The long and short of it is, go to the Verizon store in Hinsdale, this is chain run by sales reps looking to charge customer hidden fees and charges that you’d never see at a Verizon store. I’ve been a customer of Verizon’s for 10 years and am so disappointed in myself for making this mistake.

Very polite! Let me try on the phone case. Very helpful. Right when I walked in she came and asked if I needed any help and I asked about a phone case and she showed me and told me there was a great deal. Anyways very happy how my visit was waking in to the store!

After many years of same cell phone I needed to break down and upgrade! I had the pleasure of having Megan take care of me. She was so knowledgeable, so professional and so very kind and patient. She even came out to my car to help me sync the new one. She went way above and beyond for me and she needs to be recognized as a stellar employee of Verizon as well as a wonderful human being that we all need to be more like. Thank you.

Doug had great customer service! He went out of his way to make sure I was getting the best deal possible. I will be going to him for all of my Verizon needs in the future.

Had the BEST customer service ever at this location. I highly recommend seeing Chynna Simon for any type of help. She is well informed, patient and pleasant to work with. It was so nice to see her to explain step by step to my mother, who is not the best with tech, how everything works with phones, plans and other devices. I could not thank her and this location enough!

I recently bought a phone case and a glass screen protector and I am IMPRESSED by the quality of both these accessories. I threw my phone at the wall and at my boyfriends head and did not leave a single mark or crack on my phone (but did leave a bruise on my boyfriends head)! 10/10 recommend, for sure top quality accessories!

Friendly staff and they made sure to get me the perfect phone for my needs. Highly recommended

This store is baiting and switching. They told my mom that her phone upgrade would be $10 and then they sold her a 128 g phone. Then when we checked the bill it was more than the $10. We went back and the manager said my 60 year old mom asked for that amount of gig. She has no idea what gigs are! Then they wanted to charge her $75 to fix their mistake. Terrible customer service. After being there for 4 hours they gave my mom a screen protector.- After speaking with Nolan and going to the store for the third time, he really helped make everything a lot better. He is very good with customer service and easy to talk to. Even though he didn’t cause the mistakes, he helped fix them.

My partner purchased a screen protector with a warranty/insurance, she went in multiple times for a replacement and was told that they were out of stock and that they would have more soon due to the store coming under new management. Went in this weekend for the replacement and was told that due to new management taking over her warranty/insurance would not be honored and she would have to purchase a new one. Employee was extremely rude and asked for personal information across the store with other patrons around.

Edwin was awesome. Ive been coming here for years and the staff is always patient and competent. Over the phone service is hit or miss, but that is understandable as they could be obligated to in person service at the time.Ive been to other stores where the employees hide out in the back, ignore queues, etc. I dont know if this store takes appointments, but that would be a way to set this store apart from the rest. It kind of guarantees that the right person is providing the right service.

Great two lady’s Vani and Keyla, help me and went under and above for me !! Thanks a lot

Of all of my experiences at Verizon stores over the last decade, this one is in my top two Verizon customer experiences. I was greeted warmly and promptly, the entire team was attentive, polite, and friendly.The store is spacious and clean. I also appreciated that the team members were wearing their masks properly, setting an example for the customers in the store. I definitely recommend this Verizon location!

Christian was incredibly helpful and went through everything thoroughly so we knew exactly what to expect from the new phones, our plan, and what the bill would look like. We appreciated all the information provided and his friendly attitude.

Great customer service. The one improvement i have is just with the phones and accessories they have in the store but I was happy with my visit.

Bought a new fone. Not all items got transferred. Ordered a new protective case for my fone on Friday. I was told it will arrive on Monday or Tuesday. 10 days later still not here. I will never buy accessories from dealers again.

China was most sensitive to my concerns and informative to my questions while Christian worked very well to support ....

Brianna was great!! She made us feel so comfortable about understanding our promotion, telling us about the new features of our phone, and made it so convenient to walk out of the Verizon store ready to use our phones. The rest of the staff helped out whenever needed and were very pleasant as well.

I bought an insured product here a few months ago and then got told it was out of stock until we get new management. Then once they got new management apparently the insurance doesn’t carry over on the product. Terrible customer service too

I only go in to a Verizon store once every 4 years to upgrade my phone. From now on, I will be returning to the La Grange store often. My husband and I were immediately greeted when we entered the store despite all the sales staff being occupied with other customers. While we were being helped, the manager stopped by to ask how our visit was going. David helped me trade in my Galaxy S7 for a Galaxy S21. He was excellent and very attentive to our questions. He gave good advice when comparing comparing our current plan with other plans. AND he made sure we didnt miss out on any promotions or discounts.

Terrible customer service. These girls have to change place of work! They unwilling to help in any way to resolve the issue addressed to customer service work.

Walked into the Verizon in La Grange, was immediately greeted with David. David was very attentive and knew his problem solving skills well. He fixed my phone and also installed a new screen protector. I was in and out in minutes. I’ll definitely return to this store. Thank you for the great customer service David.

Kayla is amazing. She listens to her customers, providing the customer with her suggestions on services, promotions, or products. She knows her stuff and makes the process easy. Thank you, Kayla.

Friendly and helpful staff...great attitude and even helped me connect my Bluetooth..Megan O was patient and professional throughout the whole process....

Megan was informative, personable, and helpful—from explaining phone differences to figuring out the best, fastest way to get me out the door with a new phone I’m happy with. She mentioned she hadn’t been at the store for very long but you couldn’t tell—she is a natural with customers!

Chyna and Parker were great at helping me purchase a new phone and transfer my content onto the new one. I came in close to closing time and they were very accommodating in finishing my purchase. I really appreciate their help. Will definitely be back. Thank you.

Courteous and knowledgeable. Great folks to work with. We are a Verizon business customer. Kala was especially helpful to us recently in upgrading seven of our devices.

Everything went smooth. Store employees very helpful and knowledgeable.

My First time at this Verizon store was probably the best, the moment I got in there I received the best service, more than I was expecting. I had gotten all my lines added to my account, and was given better choices to make my line better, improve my payments and even save some money. Edwin was the best man on the job, Edwin had proved that he was the man to see. I was very impressed with everything that he provided. Edwin has made it much easier for my friends and me, that was joining my line, getting all new phones and accessories. He was extremely patient and made sure everything was working and went above and beyond having to call other customer support and getting our phone done on the same day I believe this man should have a raise, in my opinion, others should look up to him. Thank you, Edwin.Sincerely Christian Marquez

One of the best experiences Ive had at a Verizon Store. Nolan was extremely helpful in getting myself a new phone and updating my plan. Couldnt be happier.

Although the store in LaGrange did not have any phones in stock Christian helped answer all of my questions about my current account and my trade in and then ordered a new phone for me. My phone was delivered quickly and I received a phone call right away from China. When I went to pick up my phone Megan was very helpful with the transfer and set up of my new phone.

They were very attentive and helpful. They also gave me some great tips on using my new phone.

Friendly, knowledgeable and not pushy with sale. Shared options for various plans. very helpful

The store representative are very helpful people that have great personalities. Nick, Nolan, and Chynna made my experience of a simple errand a fun adventure to my day. They have an awesome team who clearly know what they do and help you in anyway they can.

Excellent service! Switched from Tmobile to Verizon family plan- very fast, very nice experience. Nolan was awesome to work with!!

As an older woman with little knowledge of electronics, I so appreciate Dave and the staff at my Verizon store! Despite my lack of knowledge, not once have they ever made me feel foolish. These are amazing guys who project both professionalism and warmth! Well done Verizon!

Simply a nice experience. The atmosphere was airy and pleasant. I didnt feel like I was a bother like some of the other stores Ive been at. The staff was fun, helpful and energetic. This is a reflection on the management. I didnt feel like I was talked down to because I was older. Special kudos go to Chynna! I walked into the store on a whim, asked her about my account and she took the time to write down, in detail, my account instead just reading it off the screen! Thanks to her, I returned to upgrade early to a new phone. Chynna is personable, professional, and patient as she answered my questions too. Consider yourself Lucky if shes your Verizon Store Rep assisting you.

I was a long time customer of AT&T wireless and got fed up with their poor customer service so I decided to check out this nearby Verizon store, and was shocked by the difference. Everyone was courteous, friendly, helpful, and the rep I dealt with directly, David C., was very knowledgeable, patient, and took the time necessary to find the phones and plan that best served my needs. Overall, an exceptional A+ experience and I would definitely recommend this store to anyone.

Kayla was patient, knowledgeable. Have clear explanations. Great service

Kayle Schultz took her time to help figure an out issue that a previous store would not. She helped my wife and daughter with an immense amount of patience. Thanks to her my wife and daughters phones are now working properly.

Zero stars, negative stars! Waiting for over an hour to trade in my phone TWICE. Only went into the store to ensure my phone would be returned physically in store and not lost in the Mail only foe the store to have lost my phone so instead of getting a trade in I am being charged for the entire phone. This is sloppy, terrible service. Only reason for the high reviews of this place it because they offer a promotion in exchange for a high review.

Brianna was the best. Excellent customer service skills and knows the products. Came in for a problem with a screen protector that the Hodgkin’s store sold me and applied. It was the wrong one and didn’t seal correctly. Went back to them and they did nothing. Went to the LaGrange store where Brianna reapplied the correct one perfectly and was aware of the procedure to replace a problem Zagg screen protector which saved me the full cost of a new one. Great job and I will be back.

Kayla was very helpful in transferring over all of my contacts and messages and setting up my new phone

Kayla & Megan were awesome. They fixed my Samsung issue in a few seconds and technical support at Samsung took over an hour and a 1/2 and could not fix it

Great! Walked in to fix daughters phone. Walked out with phone fixed, upgraded my phone and saving money every month. I was able to pair my bud and replacement bud.. Win for me. Thank you so much!

Store Manager Nolan was incredibly helpful. His knowledge was great, and his customer service was the best I’ve seen in awhile. The store in La Grange was busy and he took the time and made us feel like we were priority. Keep up the great work Nolan.

These guys are terrific. Professional and knowledgeable. Chuck and Kayla. Are great.

Awesome with my transaction from start to finish. Honest and no hassles. I like that. Sweet and simple. Thank you!

I had a fantastic experience at this location. Doug was great. Edwin was fabulous. All around awesome experience. I commend Verizon for hiring such awesome individuals!

Chynna helped my wife and I so much we wanted to thank her for her knowledge and professionalism

Chynna Simon was great to work with and the whole staff has a very friendly manner and great sense of humor.

Megan was extremely helpful and patient with us. We had so many questions with our phones and she was so pleasant.

Very nice guy with a great experience he knows what he doing very professionalHe got all my respect

Edwin was so helpful tonight!! Helpful, fast, no big sales pitch. Will be back. Thank you for providing excellent service!! Go Manchester United! 😃⚽️👍

David was very helpful, knowledgeable, and patient. He took his time and explained all the questions that I had. He was very curious and followed the pace I felt comfortable with. Nolan helped with the next day with 4 more questions and helped me use my phone more effectiantly. He also had a great sense of humor. I am a senior learning a new phone and they both made me feel comfortable with all the new features.

Both agents were helpful friendly answered all my questions Chynna was very helpful in getting me a good plan foe my new I phone Transferred my old information to my new phone with no problems I will go back to that location again I have been a Verizon Customer for 20 years and looking forward to using my new I phone

Everything went smoothly and efficiently. Christian was very kind and easy to work with!

Chynna was the best! OUTSTANDING customer service. I will be sending everyone I can to this location. Thank you again.

Very friendly, knowledgeable, patient when it took longer than expected to transfer service. Great experience!

Christian was great! Extremely informative and clear

Chyna helped me with a phone upgrade and she made it go off without a hitch. I told her I was concerned about losing personalized data during a SIM card switch and she took the time to make sure it didn’t happen. Chyna and the team at Verizon in downtown LaGrange are top-notch!

Ad is good service guy he really helped me a lot and he is super friendly too

I needed a new phone and I went to Lagrange location Chynna help me find the perfect phone. I had the information transferred over. But there was one app I use a lot and didnt transfer over. It was no longer in the play store and to replace it with another app was utterly impossible. I went back and talked Nolan Young. He was able to transfer the app to my new phone. He was a ROCK Star! If anyone has problem he is the man to see. I recommend this location.

I had a wonderful experience visiting Verizon. Jessica, my sales associate was very pleasant and took care of me quickly and efficiently. I will definitely return to this location for all my Verizon needs.

Update on name correction “Edwin”This is by far the best customer service experience we have received in years and it’s all thanks to Edwin ! We were having issues with an upgrade and got told by an old location that we wouldn’t be able to do so without making the full device payment upfront. We had originally went to try and open a new account to hopefully avoid this. Long story short Edwin was so amiable, knowledgeable and helpful that he looked further into our account and saw that we could actually make the upgrade.With his help he was able to ensure: we stayed loyal Verizon customers, we understood our account and helped us select a user friendly phone for our family member that is not super tech savvy. He made a frustrating, exhausting situation do a complete 360 for us. Not to mention he corrected/caught the error/misinformation given by another site. This review is long over due but needless to say we will be long and loyal customers of this branch. Edwin is an amazing/diligent employee.Thank you for going above and beyond for the service we pay for, your professionalism is appreciated.

Stephanie was very helpful each time I came in. The first time I was just shopping around to see what different companies offered. Then I came in a second time and told Stephanie I want to go through with the deal that was offered sometime this week. Stephanie checked to make sure that the deal was still available she let me know it was. I came back the next day for the third time to go forward with the deal Stephanie hand wrote for me the first time I came in and the second time she looked over.We spent 3 hours going over every detail and making sure I understood everything. Along with transfering all my data and having my old provider give me my account info to keep the same number.Stephanie helped make sure I got a good deal seeing how I was upgrading from an S7Edge to a Note20. I told her the phone I had before was a Note4 & I told her that was my favorite phone the first time I came in. Which is why Stephanie advised me to get the Note20.Stephanie also made sure I got $200 off on my tablet that I bought. A 35% discount on the backpack I bought. $75 off on accessories. Along with everything I fit in the backpack discounted by 35% Which included but not limited to that phone screen, phone case, tablet case, tablet Stylus, UV Light box cleaner, phone wipes, Ear pod pros for my wife who is deaf in one ear so she can use one of them while the other one is charging.I will make sure to go to Verizon La Grange for any more questions I have. Along with Stephanie being helpful Nolan and everyone else at that location was very helpful to everyone who came in they were all very nice and professional. They kept the store very clean as well and all wore masks which when my pregnant wife came in she appreciated that very much. The store was very busy but they made everyone feel as though they were the only customer in the store when they came in.P.S. I am looking forward to the $300 E-Gift Card that Stephanie also made sure I am going to get

Chyna did a great job helping me pick out the right phone. She clearly explained all the options and charges. Great service!

Great experience all around with Trenton as well as the rest of the staff I interacted with. Love my new phone and the 5G is speedy.

Nolan was patient with me, he was awesome, excellent way of working with people, u need more people like him.

Christian is so helpful and great to chat with! Awesome customer service -he should be manager !👍

David gets an A+, excellent customer service. He was friendly, professional, and knowledgeable. He helped me upgrade 2 older phones. The entire process went so smooth. When you find stores that provide this kind of service, you hang on to them for dear life. I’ll be sure to tell my friends about this place.

Chynna and Eduardo were great to deal with! Made the transition from Sprint to Verizon very easy. I would recommend them to everyone.

Excellent customer service at this location ☺️

Always has very nice personality and service at the LaGrange Verizon store Christian and Nolan where great in helping us with our problem

Great service and they took the time to find what I needed.

Nolan was very helpful and professional. Great customer service! I would definitely go back to this location and recommend others to go here as well.

Kayla was so helpful and friendly! She got me the best deal!

The sales representative was super helpful and very quick as I was in a hurry to pick up my son from school. I forgot my mask in my car, he quickly got me one and then got me in and out quickly all while answering all questions. Will def go there in the future.

We needed 2 upgrades and first time to this Verizon store. Have been Verizon customers for 20 years and had the pleasure of having David as salesperson. He was the best we have ever had. Make sure to ask for him by name!

Facility was clean and I was helped after promptly entering the establishment.

China was amazing!! Excellent service as always at the LaGrange Verizon store!

Edwins a GOAT!! He was super helpful absolutely patient and phenomenal customer service. Ever since I walked in the door Edwin greeted me in the store and helped right away. Extremely grateful for his time and all of his help. Edwin deserves 100% credit for all of his hardwork! I left the store with a smile on my face and the new iPhone 12 Pro Max I’ve been wanting!

Great Customer service. CHYNNA DID A GREAT JOB.

I cant stand going to Verizon but i had a good experience at this location. A young lady named Chynna helped me. She was very friendly and patient as i ask a lot of questions. Id recommend going to this location if you want to get in and out without any headaches.

Kayla was very helpful and straightforward. Even though it was after close, Verizon still helped me out. Best Verizon store in La Grange, IL. Thank you for all your help.Alex

I love it I talked to a Verizon team I purchased a screen protector online and I asked how much it cost to apply my screen protector and he just told me he will just help me I’m very happy customer will definitely be back again to purchase new cases 🥰🥰🥰🥰🥰🥰🥰🥰🥰

Both Nick & China were extremely knowledgeable and offered solutions that were very helpful. No pressure and a pleasure to work with. Thank you!

David, at this location, is absolute class. He was extremely knowledgeable and personable. He was extremely patient and assisted us through the entire process of upgrading our phones. He mentioned the promotions of the day and we ended up getting watches and some accessories from him at his suggestion. Extremely happy with the experience and professionalism of David as well as the overall staff.

Smooth and painless transition to a New Galaxy S20FE 5G ( For this senior citizen) China was a Hoot to work with.

Megan and Kayla could not have been more helpful and supportive with my purchase of a new phone.

Kayla - very good service - and very helpful with the data transfer!!

I went into Verizon in Lagrange today for a new protective screen on my phone. Christian took care of the problem. He was personable and professional. So glad there is Verizon in Lagrange

Edwin was very knowledgeable and helpful about the phone and getting us the best pricing available. Hes very patient with all my questions, and offered great set up tips.

I dont know why I even posted anything with any rating due to the fact that Verizon has been failing me left and right. I still have problems making phone calls. Or I get a message saying no mobile network available find a mobile wireless network. What is up with this. Nobody can fix this and I thought that when I went into the shop at 5:00 South LaGrange road in Brookfield that they were able to handle the situation based on the fact that it was the SIM card but now Im still having trouble. Im not reading you except for the low rating because Verizon has been nothing but trouble so far. And they cant resolve issues.

Edwin was my customer service rep and he was exceptional 5 stars I came into the store Very stressed out from the night before as my six-year-old verizon phone from which I had excellent service had crashed I have to have a phone that up and running 24/7 as I work for 4 hospitals and staff for COVID. Edwin was so helpful gave me some great ideas great discounts and help me with backup from my phone work and also set up many of my applications. In addition I purchased the new watch from my elderly mom which will be very helpful to my family. I even asked to speak with the store manager to praise his efforts in helping me. I cannot tell you how grateful I am as my livelihood is very dependent on my phone.