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Verizon Authorized Retailer - TCC
9 Shining Willow Way, La Plata, MD 20646, United States
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Verizon Authorized Retailer - TCC
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Ke
Review №1

Ali was very professional and knowledgeable. He was extremely helpful and went up and beyond to assist us. I will definitely be returning here for all my cell and techie needs I would highly recommend this place definitely ask for Ali you will not be disappointed.

Cl
Review №2

Ali was extremely helpful and was able to save me $1300. I went to a corporate location and sold me a phone for $1300 and didnt even set it up. I came to this store to set it up and Ali showed me all the promotions I couldve taken advantage off. I returned the phone at corporate and came here. Ali upgraded me and my husband for less then what I was paying for just my phone. He saved me $600 on my iPhone and $700 for my husband. Ali was a better rep then I have ever dealt with anyone. Hands down the best Verizon guy.

Ti
Review №3

Came in someone had helped us! And his name was Ali. He was very helpful and helped us a lot. Ali is the best one so far! He had helped us unlock our phones. Get everything switched. Been for about 2 hours but he had helped my parents and I. We appreciate it! And my dad kept telling him he owes him lunch he had helped us a lot! Thank you again!

Le
Review №4

Ali took care of me and my wife. He was very patient and explained each and every thing. He had repeat a few things but he was still patient. The new store looks great also.

Ve
Review №5

Ali was very professional. The new store layout looks phenomenal and have bunch of room to sit. Have great employees with great sense of humor. We do miss the Old Dm Malik. He was great also but Ali is for the win. Thank you TCC for Ali.

ty
Review №6

They did an amazing job and were very friendly and super helpful and was able to understand our problems and give us the best experience and I would like to thank Ali for his amazing work and complete understanding

Jo
Review №7

Good evening Im here at the Verizon store in La Plata is absolutely phenomenal the sale staff is super intelligent they really know their stuff he talked me into one of the better phones realized that Im accident prone would have broke my old s3 and he was really shocked to see that I had an S3 thats still operational .stores looks great and of course your employees are just totally awesome they need a raise. Ali went above and beyond. Thank you

Gl
Review №8

Ali was great, really appreciate him being detailed on all information. The store looks great and clean.

De
Review №9

Had a wonderful experience and very friendly service and nice clean store. Thanks Ali for everything!!

Sa
Review №10

Amazing staff and store! Ali is the best!

Th
Review №11

Ali was a breeze to deal with. He was quick, consice and direct.

Le
Review №12

The workers here are amazing here! They stayed extra hours to help set up our phones and screen protectors. Highly recommend.

Or
Review №13

Ali is the best guy my son has been in for service he took great care of him and he has taken great care of understanding what I needed and has a great attitude!! Love this pl6!!!!

Ja
Review №14

Came in for one and a gentleman name Ali showed me a promotion where I can get 2 phones in the cost of one. Hands down one of the best reps I have ever dealt with. He showed me my bill bread down. Showed me which accessories to get. Best rep ! Great job Verizon

Lo
Review №15

This store was great and Ali was extraordinary with me and my husband. I will gladly refer him to each and every one in my group

Ha
Review №16

Ali was friendly and very fast. Will certainly come here from now on. Ali will be my goto

An
Review №17

Ali was knowledgeable, helpful, and personable. He is customer service oriented and works with the customer to get the best deal possible. He is also very easy to get along with and answers questions no matter how many you ask.

JU
Review №18

Great job Ali!!! Upgrading was easy. Very professional. Glad I stopped by with a charger question!

Be
Review №19

Great customer service. Ali took the time to find the best package for my needs. I am greatly satisfied.

Ni
Review №20

Ali Baloch was great!! He walked me through upgrading my phone and making sure I had the correct plan for what I use the phone for. I recommend Verizon in LA Plata highly.

Va
Review №21

The representative, Ali was extremely helpful and took the time to walk us through everything from helping my husband choose the best phone, to setting up a Verizon app to start us on autopay to lower our bill slightly. Very kind and thorough service. We are glad we came to the La Plata store.

el
Review №22

Nick Hutsell and Ali Baloch here in La Plata are FANTASTIC and made this phone buying experience easy and painless! If you need a new phone, but are dreading the process like I was, come to TCC Verizon LA Plata!

Kr
Review №23

Ali was fantastic! Very friendly! Highly recommend to come see him!!!! Been coming here for years!!

Ho
Review №24

I was cutting grass and demolished my phone. ALI got me a new phone and brought all my data over without my phone. Super talented young man!

Ed
Review №25

Ali and Hunter were very attentive to our needs. Very professional.

ju
Review №26

Ali was amazing. He went in details that no other rep has ever done. He broke down the bill and upgraded 6 lines on my account. Hatts off to this young man. Ask for Ali and you will not regret.

Ch
Review №27

Alli did an awesome job. excellent customer service

Ti
Review №28

Ali provides thee best customer service! This my second visit to the store and he was patient both times and took very good care of me and my husband.

Na
Review №29

Ali helped assist me with all my Apple related needs. In addition, he made sure I recieved the best customer service possible as well as customized my experience. Definitely would recommend him for your next visit to the Verizon store in Laplata!

Ba
Review №30

Ali was sohelpful, cheerful and friendly. Thank you 😊

Na
Review №31

This guy is great help out an got use the best deal of my life, his name is Ali. I suggest you request for Ali because hes the best you can get.

Ja
Review №32

The sale rep, Ali was super helpful and super knowledgeable. Great customer service . Overall super happy.

Ke
Review №33

Came with a phone that wasnt working and left with one thats working. Simple as that. Thank you for all your help Ali

Ro
Review №34

We came from Russell and Ali was phenomenal!! Hats off to him

Ad
Review №35

I went to share my experience and i can see Ali is doing the same thing to others as he did to my senior parents! They had multiple charges for some redux membership, multiple charges for some setup that was barely setup since I had to log into their emails and download their apps, and had 2 “culture of good” cloths for 20 they were told were free. Overall they paid 180 to setup 3 phones AND spent 20 on TWO culture of good cloths they did not authorize! Ali just threw them in the bag and never said they cost! Their receipt was shoved in a bag, never shown or explained, my poor parents thought they were paying all that money for the phones but come to find out it was all unauthorized bologna fees! And what kind of company allows an employee to charge 200 without authorization? That is alot of money and borders on fraud! And ironically under “culture of good” what a joke. Also had premium insurance fees of over 70 they did not authorize! Culture of good lol. This is a culture of fraud, deception, and downright theft! Go to the corporate store down the road, they will tell you all about this store and this company! Stay away from these people!

Br
Review №36

Ali was extremely nice to me and my wife. Thank you for all your help

Ma
Review №37

Process was a breeze. Ali took care of everything with an ease. Highly recommended

Di
Review №38

I walked into the TCC Verizon store in Laplata for a new phone cover....not expecting to get the kind of service Ali Baloch was able to give me. His knowledge of the equipment and service options led me to the best phone for me with the best plan...and even with the upgrade I walked out with a monthly bill almost half what I was paying. I had been carrying an extra charge for years which he helped me remove. Boom!! I highly recommend Ali and TCC and am happy to be added to his long list of happy customers. Diana, LaPlata Md

Jo
Review №39

Ali upgraded my really old LG to a very nice Samsung! Thank you

Ol
Review №40

Came in to this store and dealt with young man Ali. What a fabulous service I was given. Great job Verizon.

Ru
Review №41

Ali was super patient, he didnt rush at all. I came for a technical question and he showed me a new phone. He also educated me on smart watches and tablet and I got a watch and a new tablet. Amazing service Ali. Thank you for your time. Bless your heart.

Ch
Review №42

Ali was the customer service person at the LaPlanta, Md store who assisted me with the purchase of my new Apple 🍎 12 phone.What a delightful young man! He was friendly, polite, knowledgeable and cute as a button. He helped with each step of the process. I was even able to save money by using deals offered by Verizon.The best piece of advice that I can give is that you need to clone Ali!

Th
Review №43

Last week I chose this location over 20 other Verizon’s on my way to here. I live in Washington DC, and I could’ve went to any verizon store around my house. I was told from a family member that come see Ali and he will take care of you. First and foremost, I would like to say now it makes sense when you google verizon, why this store pops up as first store and then Ali has 25 reviews in a row and they all are 5 stars. I texted Ali to make sure he had the phone I wanted, right of back he called me, talked to me for 15 minutes, explained me every detail of s21 ultra vs IPhone. He shares his personal experiences and customer’s experience. He also made an appointment with me for a day which is the slowest day for him and store. Before arrival I am already sold and super impressed from the level of customer satisfaction this gentleman has provided me. From the moment I walked in and till the moment I left this verizon store, Ali made sure I was taken care of. He explained me why my bill has been soo high for the last 2 years, he also showed me couple features I was paying on for no reason. He upgraded my phone, transferred all my information, shipped the old phone, showed me how to wipe off the old phone. I have been hesitating to get a new phone because I was scared of the whole process. I have to say I amuu super impressed by Ali, his knowledge, and his multi-tasking capability. I was given a referral to come see him and I have to say I will make sure his info gets passed around to as much people I can.because I can vouch that Ali will take care of them or any customers that walks in through the door! If you are looking for new devices, call the store and Ask for Ali! You will not regret it. Thank you Ali and thank you Verizon

St
Review №44

I have a very old Samsung phone that I have been holding because I was too afraid to get a new phone. I walked in to this verizon store in laplata MD. Right of the back what a pleasant young man Ali is. He is very delightful. He told me everything will be okay. He wrote down everything for me, broke down the whole process from start to end. He also showed me how I can lower my bill that no one has ever done for me. He then showed me all my options, gave me pros and cons for all 3 phones. After I decided on the phone, he explained how he will transfer all my data and personal information. He also showed me how can I factory reset the old phone so I can wipe it which make me feel super safe. From start to end, I would recommend Ali to anyone. I will be bringing his name up everywhere. Great Job verizon

Ca
Review №45

Ali at the Verizon store in laplata Maryland was awesome, friendly and so helpful

Ma
Review №46

I bought a phone from Ali and he is fabulous. I highly recommend him!

Ja
Review №47

I am a senior customer and Ali was beyond patient. Ali has been dealing with my family for about 2 year. I drive to this store from hour away just to see Ali. Ali goes above and beyond. Come see him and he will take care of you.

jo
Review №48

My family and I had the best service here. They were very friendly

Ga
Review №49

Ive had a very old phone for the 10 years and I had no idea that I was up for an upgrade. Today I walked into this location wanting to pay my bills And the young gentleman named Ali told me I qualify for $800 off promotion which is a no brainer because new phone costs 800. Great job Ali!

Ar
Review №50

Me and my husband came this morning. Ali was great, he also took care of my kids and gave then candy !

Je
Review №51

Nick Hutsell provided excellent care and service. He was pleasant and delightful to work also he was very funny. Would recommend working with him, he is a valued employee with Verizon.

Ra
Review №52

Ali took care of my family. We brought 5 lines over. The process was a breeze. He ported 5 lines without any hickups

Pe
Review №53

ALi was awesome. He stop me from crying .

Pa
Review №54

Ali was very professional and an awesome Verizon associate. I would recommend this store for any Verizon customers.Thank you!Patricia a satisfied customer 😀

Sh
Review №55

Alli was extremely knowledgeable and courteous! Made switching as painless as possible!

Al
Review №56

Gentlemen name Ali took care of me and my wife. He is a very pleasant youngman.

La
Review №57

Nick Hutsell at the Verizon store was more than helpful. He helped me upgrade to the new s21 but he made it so seemless and easy. Id never experienced a trip to Verizon like it before. Thank you so much Nick! Great job!

Lo
Review №58

Ali was extremely helpful and he gave us great deals!

Ke
Review №59

Excellent service. Very help with purchase of iPad and breakdown in price and fees. Will recommend.

jo
Review №60

Ali was great and gave my daughter free backpacks!

Me
Review №61

I came to this Verizon with a referral for Ali. from the moment I walked into the store Ali made me feel like I was at home. I was contemplating if I want to switch to an iPhone but Ali showed me the differences, Features, prices, and pros and cons. from their Ali kept me on an android phone and also sold me an Apple ipad so I can face time with all my friends and family. I have been to couple Verizon stores and not a single rap was able to Give me a total solution to where I can have an android for myself and an Apple product for my family. Now I have best Of both worlds I have an android phone and an Apple ipad. Ali is fabulous he is a rockstar in anybody coming to the store I recommend you only ask for Ali and only deal with him he will take care of you you have my words.

Su
Review №62

One of the best stores in the area. I chose this store over any other store. Ali is equal to 6 reps !

Ja
Review №63

Ali is phenomenal. He has done my phone, my wifes, our tablets and watches. This young man is very knowledgeable and one of the best reps Verizon has! He is a gem.

Re
Review №64

Ali was fabulous. I came in for one and he gave me 3 phones for in the cost of one.

Sa
Review №65

Ali was awesome and very friendly.

Ms
Review №66

Ali provided great customer service!

M
Review №67

This was a very pleasing buying experience! Ali took his time to explain everything clearly so there were no surprises. We feel great about the new phone purchases we just made. Nice and professional!

Ni
Review №68

Ali was great, came in for warranty but ali hooked me up with a new phone and a watch! Amazing service!!

ga
Review №69

Ali was very excited to work with us! He took care of me and my wife;

Bi
Review №70

Ali was fantastic! He brought my picture over, contacts over when other stores said they couldnt. Ali is great.

Sa
Review №71

Ali helped me and my husband. What a wonderful young man he is. Props to verizon for having him as their top rep.

Ei
Review №72

Ali was quick and efficient! He took care of me with in 45 mins!

De
Review №73

Ali was awesome. He helped me and my son!

as
Review №74

Ali was so awesome!!! He really hooked me and my mom up. I would recommend him as a customer rep to anyone!!!

An
Review №75

I came to my local Verizon as I was interested in a smart watch. Mr.Ali showed me all the options available, all the colors. He special ordered the watch that I liked. Ali stayed in touch with me though text messages. I was called in as soon as the watch arrived. He paired my new watch to my s20, applied the liquid screen and got it all squared away. He is the man.

Be
Review №76

Ali was great. He treated me and my wife very well.

Dr
Review №77

Nick was very helpful when I called. Once I arrived he was able to provide all the info for upgrading, pricing, options to save on my bill. Nick Hutsell has great customer service and I will refer friends to him.

Co
Review №78

Ali was very knowledgeable, he educated me more then any sales person has in the future! Awesome customer service

sa
Review №79

I have bought phones every year and dealt with soo many sales rep in my life time. Ali is just different, he moves differently then any other rep I have dealt with in my life time. he made me feel like I was like family, he had my trust from the moment i walked in and till i walked out. he showed me every single phone available, broke down every single plan, and told me soo many things about TCC thats I didnt even know. I love the fact TCC does soo many good things for the local community. he also provided me some bookbags for my grandkids! just awesome service. I can write a whole essay about how amazing this young man Ali is. Verizon/TCC you guys need to invest more in reps like Ali. I have recommended him to all my coworkers and family.

Au
Review №80

Nick was the best! Took care of us on multiple occasions and went above and beyond to make our experience quick and painless.

An
Review №81

Ali was super friendly and nice

Do
Review №82

Ali was great. Very friendly

Su
Review №83

Ali was very helpful. He spent a lot of time walking me through the process of setting up my new phone. He gave me much information to help me select the phone that was right for me and didnt pressure me. Im very satisfied with the service. Everyone was very respectful and helpful!

Ti
Review №84

Ali baloch was wonderful. I am a disabled vet, I cannot walk or come in the store. This gentleman came outside stood outside in cold weather and took care of me And I mean took care of me. Ali was beyond wonderful. I appreciate him for his help and everything he has done for me !

BR
Review №85

I received excellent service from Hunter while I was in your store. He was very helpful and knowledge able. Thank you very much for a excellent experience

Ja
Review №86

Ali was very knowledgeable and polite

Co
Review №87

Came in with a broken phone, Ali was very nice and took care of everything. Transfered all my data and set everything up.

Va
Review №88

I come to this store from all the way from capitol heights just to deal with one rep. young man name Ali is great at his job!

pe
Review №89

I love this store, everyone in this store is my favorite, especially Ali. He is great and very knowledgeable.

pe
Review №90

I had the best Verizon Employee I have ever dealt with, He was patient, courteous, respectful and knowledgeable. I was coming from a flip phone to an IPhone 11, Ali made sure I had as much information as he could give me, He created an Apple ID, Gmail, And My Verizon Account for me! He also gave me his personal number for 24/7 tech support by him. What a gentleman he is. Ali assured me if I ever needed help, He will take care of me and I have no doubt.

Br
Review №91

I had an amazing experience!! Thank you, Nick!!

Am
Review №92

Nick was beyond helpful! He helped me pick out some of the best accessories for my husband and we were able to get my husband the phone he wanted.

Sc
Review №93

Ali was great and got me a tablet and a phone!

Na
Review №94

Very good experience. Had a phone screen put on today and it came out very clean and good. Im from out of town so I was happy to get quality service while away. Would recommend again.

Ab
Review №95

I had the most wonderful experience here today! After my phone screen broke and I finally decided to upgrade after having the same iPhone for 6 years I was in and out with a new phone all set up in under an hour!! Elise S. was amazing!! If you need some assistance I highly recommend you ask for her help!! She went out of her way to answer all my questions and give me great Verizon account advice!!

Di
Review №96

Ali was great and easy to work with .

Ja
Review №97

Nick Hutsell at store number 863 in Laplata was unbelievably amazing. I came in frantic because I could not access my phone, he was super helpful, patient and kind. This is the type of customer service that should not go unnoticed and I want whoever that reads this to know he is a major asset to the company. Thank you Nick! You are appreciated!!!!!!!

Ma
Review №98

Awesome Experience! I always work with Ali when I come in. Hes patient, answers questions without giving the feeling of being annoyed, and explains the processes at the same time

Ch
Review №99

Wonderful service from Nick Hutsell. Love my new Pixel. Thanks for all your help.

An
Review №100

Ali went above and beyond. He made an appointment with me, after I got off. I don’t get off till 6:30, he made an appointment for 6:40 even that was after hours. Much appreciated! Kudos to this young man! Excellent customer service! Thank You Ali!

Information
9 Photos
100 Comments
4.6 Rating
  • Address:9 Shining Willow Way, La Plata, MD 20646, United States
  • Site:https://locations.tccrocks.com/md/la-plata/9-shining-willow-way.html?y_source=1_MzIzMjI0NS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 301-392-3431
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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