Car shopping is akin to a near death experience for me typically but here at Bob Rohrman I had the best more pleasurable experience ever. Alex and Taylor are the most fabulous sales people I have ever worked with. Since I live 2.5 hours away most of the buying process was completed via text or online. I was in and out of the dealership in less than an hour. Taylor also recommended the best place for lunch. I highly recommend coming g here to buy your new or used vehicle. If I ever need a new car again I would repeat this experience with this dealership.

Very positive experience with Bob Rohrman Subaru! Jordan Shillings was my salesman, and I cannot speak highly enough of him! He was very knowledgeable on the car, was great with communicating, and worked to get me in and out as quickly as possible. I am very happy with the official buying/signing process as well. Quick and painless. I will be returning! It is worth the drive.

So I got a brand new 2021 Subaru Ascent that I loved and waited to have since my car was totaled. I signed the papers and realized that I had significantly less income this year than I thought and I communicated it to my salesperson and she went to the loan officer I thought and said I still didnt need a cosigner. (I brought a cosigner anyway because I thought my credit score was low) they said oh no worry, it is fine and I signed the papers. Then my paystub was wrong and I needed to send a new one. Then the loan officer said I actually didnt meet the banks qualifications for a loan and then needed the cosigner. I said ok then I asked for the new loan agreement to be sent in the mail. He then emails me days later that oh can I just come in? And I asked yet again to send it in the mail. This has been a horrible experience and Im not happy. I have had my credit screened multiple times.

I had a great experience at Bob Rohrman Subaru. Thank you Noah Smucker for making my first Subaru purchase a very good experience. Last month I called in search of a used Outback in a specific price range. Noah called me later that day to say he had one on the lot I could look at. That evening I drove that car home. I will definitely work with Noah when it comes time to get my next Subaru. He was very attentive to my needs and helped me get the right car for me and my family.

Outrageous. Dishonest. Will never consider taking our business to this dealership for any reason. Disappointed I cant give less than 1 star. Our Subaru was diagnosed as having a blown head gasket and repairs would cost more than $5200. This estimate included items in addition to the head gasket that were completely unnecessary. Coincidentally, $5200 happened to also be the approximate value of the car and the dealership was more than happy to do the repairs and take the car off our hands. We got a second opinion and got the car fixed for less than $500. BTW, the head gasket was not blown. A fuse and a fan needed to be replaced. The car is now running perfectly.

Taylor made it the easiest experience even down to transferring the car seats over really went above and beyond couldn’t be happier!!!

I travel the country for work and have been to a lot of Subaru dealerships for my cars maintenance. The experience was painless and I was out within an hour for an oil change, tire rotation and other bits for the 18000 mile maintenance. Although I wont be in Ft Wayne long enough to come again, I definitely would.

I would give 0 or take away the starts if I could. Just very unfortunate that Fort Wayne area only has this one Subaru dealership around, they have ridiculously poor service, dishonest people, very shameful for Subaru brand. You would be better off finding someone else to service your car.

I would put 0 stars if it was an option. Weve had nothing but issues with them since Ive purchased the vehicle. They screwed up the paperwork when sending the title work to the bank and refused to take their calls or call the bank back. Bank contacted us to try to get ahold of them to resolve this. Dealership was completely rude to me and my boyfriend had to end up calling them. That was eventually fixed, but then a few weeks later another problem arose. Now we got the title app and the purchase date is incorrect. Cant get our plates due to this. Titling department was contacted 4 days after many failed attempts. They told us it would be fixed within 48 hours. Our paper expires in 2 days and theyre now telling us they cant issue us a new paper plate even this was all their fault. Please take your business elsewhere if looking for a new car. It is not worth the headache. I will add on that our salesman Jeff was great to work with.

Terrible sales staff. They think because theyre in Lafayette -- home of the Subaru plant -- they dont have to give good service. They take you for granted and have terrible alpha male attitudes.

My encounter with Bob Rohrman Subaru in Lafayette, IN began today when our 2015 Outback experienced some bad news on our trip from Indianapolis to Door County Wisconsin. We were taking our kayaks north for the summer when one of the crossbars holding the kayak carriers snapped on I-65 about 15 miles north of Lafayette. While I was trying to secure the kayaks my wife called the dealership asking if they might be able to help fix the crossbar allowing us to get back on the road. No promises were made other than we will see what we can do. We limped back to Lafayette and met with people in the service department. After confirming they had no replacement crossbars in stock they went to work and solved my problem. They suggested a rental of an almost new Ascent at the minimal price of $35 per day. They then installed the crossbars for this vehicle enabling me to secure the kayaks. At every step of the way everyone we came into contact with was pleasant, helpful and exhibited extraordinary customer service. My only regret is that they are located in Lafayette while I live just north of Indy. I cant thank them all enough for enabling us to find a way to continue our trip. We left our car at the dealership and when we return a new crossbar will have been ordered and installed. In addition they will have changed the oil and done an inspection. Auto dealers have developed a suspect reputation over the years but this certainly doesnt apply to Bob Rohrman Subaru. They are true professionals and the entire organization knows the importance of customer service with a positive attitude. THANK YOU BOB ROHRMAN SUBARU OF LAFAYETTE!

The only reason I’m giving this two stars is because of Judith and Laura. They were both kind and quick to communicate. They answered my multitude of questions and anything they didn’t know they would find out and call me back right away. Those two ladies are wonderful. Where it went bad - I was driving straight from work to BRS (a 2+ hour drive) on a Saturday and had moved things around to accomplish getting there. I told them I got off at noon and made a 3:00 appt. Bobby had sent a confirmation text around 1:30 p.m. and I verified we would be there. Around 2:15 p.m. my husband asked me to pull the vehicle up so he could “study” it before we arrived. That’s when he noticed the car was no longer listed, which we found odd. So he called, mind you 30 minutes away from the dealership and 2 hours away from home, and they stated the vehicle had sold that morning. They knew we were on our way for that particular vehicle and weren’t even going to call us to tell us they sold it! So we turned around and needless to say I will not give this dealership my business nor will I recommend them. That’s just dishonest business and horrible customer service.

Been trying to get a service recall done for the Takata airbags so they dont shred my face. Also been trying to get in touch and set up a service appointment since Sept. 10th, as I am frankly getting sick of the harrassment via phone and mail (someone even left a recall notice on my car at night - can you say creepy?) It is now October 8th, and after being fed promises of a phone call back, and promises of an email response (so I can keep record of this mess in writing) I have yet to hear anything back.Well tell you we care by sending papers in the mail, but when it comes to actually preventing you from being killed by your airbag, theres not anything we can doPretty much sums up my experience, with Bob Rohrman Subaru.

Offered me 500$ for my 2007 civic with remote start and beautiful condition that drives just fine with brand new Goodyear tires on it really wanted a car they had but after that I will avoid all bob rohrman owned dealerships from here on out. They are not looking for your best interest at all they are only out taking advantage of people.

Our salesman was Johnson Doan, He was a very good to deal with, was very satisfied with our deal on my 2017 Nissan Rogue

This team is very passionate about providing exceptional customer service. They were quick to schedule my appointment and provided clear communication until the work on my vehicle was complete. I also love the text link for an in depth vehicle report! Thank you Taylor for a job well done!!

Alex was great to work with! She made the experience easy and hassle-free.

I absolutely love my experience with John JP Pilatz always takes good care of me had my 5 year old with me when getting my 2nd subaru and the hole staff talked to her made her happy to be there to could not be happier

Very satisfied! We drove here from 4 hours away for a 3.6r Outback. Prior to heading down, we called and spoke to a salesperson. We were able to agree on a fair price over the phone and they confirmed that they would pull the car off the lot and have it ready for us.The whole process was pretty smooth and streamlined. Our salesman Addison was personable and very helpful. The only issue we brought up was the vehicle hadn’t been detailed as good as we are used to. It was promptly addressed and corrected without any hesitation! I will say the process was kind of slow and there was ample downtime, but with COVID and a limited staff that is understandable.I would definitely recommend, as the prices were fair and the sales team was very accommodating . It sounds like they get a lot of customers from outside the area so if your thinking about doing it, do your homework and call first. It’s worth the trip.

Better price then my local Subaru dealer. It pays to do your homework and negotiate with other dealers before showing up to sign paperwork.

Marty was a great sales person, took his time and didnt rush. Great service throughout the process

The customer service of this business was great. Buying a car is stressful but Alex was very helpful and the gentleman in financial dept was not pushy but very nice! All much appreciated!

Clean facility, everyone was extremely friendly, the selection was great, and everything was about as easy as it could be! Addison was great also!

Buyer beware! My son bought a car here a week and a half ago. The check engine light came on yesterday. He was told today that he had to bring it in and pay $130 for a diagnostic test. He purchased the extended warranty but apparently that doesn’t kick in for 30 days. Now no one will return his phone calls. Under no circumstances should he have to pay to have a vehicle he just purchased tested. They should be telling him to bring the vehicle back asap so they can fix the problem. For free!

Amazing customer service. Mark and Tim were awesome! We got the car we wanted for a great price.

Amazing service! Jeff Young helps a ton and is willing to answer any question! Great guy. Great experience.

Will never do business here again, they will scam you out of your warranty. They definitely don’t care about you, all they want is your money. Be VERY cautious before buying and getting service work done!!!

Very Good, Sean was very helpful and hade such a great attitude while helping us in a timely manner.

Ive worked with Rohrman/Mark Cravatt on two different vehicles over a 5 year time period - highly recommended. Rohrman consistently carries cars I am interested in buying and Mark is knowledgeable and straightforward. He does a great job with customer service/helping you through the buying process.

Trade in buyer beware. Their website offered me exact trade in value that was on KBB. They offered me almost $3000 less than what was on their website. Dont waste your time if wanting to trade. They will probably say its my fault for owning a 2wd truck, but come on. Dont play games with offering a value on your website, then play dumb about it.

I *really* wanted to give a more positive review, but the frustrations keep piling up. I’ll start with the good.I went to BRS looking at a Legacy that had just arrived, and Addison was very honest about it having an after market muffler that was super loud. So we went on a hunt for other cars available. I’d driven up from Whitestown to see it and didn’t want to go back empty handed.We found a 2016 Jetta that, by and large seemed like a good car and drove well and had some cool features I liked. They changed out the brake pads and rotors after I noticed they felt a bit worn down. It seemed okay for a couple days but in general the brakes aren’t as responsive as I thought they would be post repair.There are also some technical issues mostly related to the former owner having some kind of soda explosion. Buttons would either stick partially or not move at all, buttons on both the media center and the thermostat. Everything sticks. Additionally, the CarPlay feature is inconsistent at best despite using a new cord. Far too often, the whole radio just turns off - while I’m driving, often leaving me without direction access. For this being one of the selling points of the car, I’m really disappointed in how little attention seems to have been paid to it on the dealer side.Finally, there are the plate issues. My temps expired 2 days ago, and I was supposed to get an update from their finance department. No word today, and their titling clerk is off site. So now I’m left feeling anxious that I can’t drive my car without being pulled over.Like I said. By and large my experience with BRS was initially really good. Especially Addison who took the time to drive my car to me after they did the brake repairs. But since having it delivered, the issues have felt consistent.Final takeaway: Addison was great and I won’t/can’t fault him for my experience. As for BRS- check all the buttons, test drive for a good chunk of time before saying yes, and don’t sign anything until you know they’re gonna sell you a car you’re happy with. And don’t travel over an hour to a dealership unless you have to.Yes, I know I got a VW from a Subaru dealership. Yes, I recognize my own naïveté at buying a car that had literally just arrived on their lot. Still, with all these 5-star reviews, I know BRS can get it right. I just hope they decide to do so with me *shrug*UPDATE: They got back to my and I’ve got a loaner while they take a look over the car. I’ve been able to get my plates. And overall I’m feeling a lot better about this experience. We shall see what happens with the VW.Conclusion: all the mechanical issues are fine and they’ve given me a referral to a VW dealership to take care of the electronic issues. Some communication hiccups here and there, but these guys gave best effort. I’ll give them that.

Thank you guys very appreciated.

Go see Quarin H. Hes going to go beyond your expectations for an easy transaction. Great team of people overall to do business with!

I had an outstanding experience buying my 2017 Honda CRV EX last week. I shopped for a while and found the best deal at Rohrman and sent them an email offer and within 10 minutes I received a call and closed the deal with one additional call ... well below suggested list price. Justin was very responsive and professional. I bought the car on Weds. and picked it up on Friday afternoon (drove to get it from indianapolis). All paperwork was ready and I was in and out of the dealer in 30 minutes. A great experience. I recommend Justin and the finance person highly.

Asked for trade in value estimate over the phone and had to call back twice over the span of 6 hours. And the car I was inquiring about was sold by the time they reached back out to me. Poor customer service to say the least

Highly dishonest dealership. They have been dishonest with my parents on 3 seperate occasions. The first two occasions were when attempting to purchase a vehicle, the final occasion was bringing a vehicle in for service. So theyre crooked from the sales department all the way to the service department.If you had a good experience, check again, you likely got taken to the cleaners too, but didnt realize it.

Taylor and Christian took good care of me and my Outback. The women at service desk were all helpful and personable.

Had John P. as a salesman to get my sister a car. I was thrilled with the ease of the transaction process and the vehicle we picked out. He went out of his way to be transparent and answer all our questions in detail. It was great to have such a knowledgeable and friendly sales rep.If you shop here, work with John. You should leave happy like we did.

Found everyone at the dealership to be pleasant and professional.

The service consultant and technician were Extraordinary in diagnosing and communicating what needed to happen to repair my vehicle, as well as getting the parts ordered and scheduling my return for the completion of the work also coordinating a loaner vehicle was awesome. she provided me with the new radio ID so that I was able to get it activated prior to picking up my car

I called on my way to the dealership and left a message for April about which cars I was interested in viewing. I was greeted at the door by April who had the cars pulled up in front with temporary plate ready to go. She walked me around each vehicle, made a quick copy of my license and I was ready for a test drive. Negotiations were easy and seamless. I have no complaints about the entire experience.

Great experience working with salesman Robert Ramirez. Was professional, accommodating and knowledgeable. the exact type of person I want to work with when buying a vehicle. I would definitely recommend working with Robert.

Bob Rohrman Subaru of Lafayette is a class act when it comes to dealerships. Everyone was very friendly and treated us with respect. I never felt pressured into anything I didn’t want or need. Truly this was the best car buying experience I’ve had and a lot of that credit goes to Mr. Josh Gray who was my sales rep, he is an upstanding man who told me he’d deliver my car, 2 hrs away on a Sunday and kept his word. He’s certainly earned a repeat customer in us and I’d strongly recommend that if you come here you ask to see him.

Great dealership to deal with! My sales associate Josh Gray is phenomenal and attended to every one of my needs/wants! I highly recommend him and any other associate there!

This experience was far the worst I have had. I will say that the staff checking in my vehicle was nothing less than professional. I opted to sit in the waiting area and it was previously filled with at least self contained snacks. This time during the wait I observed several of your team that wore their masks with their nose out. Why bother with a mask?Cleaning supplies for the well-used area would gave been nice.The car itself and its battery problem is less than satisfactory. My 2017 vehicle has had to be jumped started more in less than a year than 4 older cars i have in my driveway for all the years. When the battery runs down, the power trunk button does not work. The seats have to be opened from the trunk that does not open. No key to manually open trunk with jumper cables. Jumper cables need to stay in back seat in case battery decides not to work. New battery installed in Feb 2020, and it needed charging...that was the problem after 2 hours of waiting. Power windows not working with low charge battery. Why foes this not self charge whole operating? Expensive vehicle to have such defects and to wonder when the next time this battery may run down and need another charge.Bad overall design!

Hey Everyone, I am all about sharing the love and I love Subaru but I have to let you know about the experience I had when trying to sell my 2016 Subaru Forester XT Turbo Charge (in good condition mind you)... They said that my car estimated at $16,500. When I went to the dealership at Bob Rhorman Subaru an associate (I wont mention his name) Was very rude. He told me my car was only worth $12,000. I cant say I am surprised but I know that they are sending out a lot of promotions that are misleading for the share the love event. I do like that they support local organizations Like NICHES Land Trust. But this kind of marketing is terrible and should not be tolerated. I do have to say that Nathan the sales manager was very helpful when dealing with their disgruntled employee. I hope all the best for them all. Im sorry that I have to take this kind of action but I dont want anyone else falling for this. Thanks for the read!-Nick Simms

Shane was wonderful! I had a terrible experience with another dealership and nearly wanted to just give up. My mom recommended Shane after I told her about the other place and I have to say, it was the best! He helped me find EXACTLY what I wanted plus a couple perks. I’m so happy with my 2020 Subaru Ascent Limited! Thank you for everything!

I have been trying to deal with dealership for a couple weeks now. I can not get a salesman to call me back. It took a day and a half to respond to a certain car. Now that its too late in the evening for me to go to my bank they say they wont even hold the car with a deposit. Ive asked for a supervisor to call they said they would but never did.

The experience of dealing with Kevin Ramsey and Alex at Bob Rohrman of Subaru in Lafayette IN was a wonderful. A real pleasant time dealing with them in purchasing an Subaru Outback. It was such a comfortable time dealing and buying from them. I definitely would encourage everyone to give them a try in buying your next car. I know I wont go anywhere else now, but to them. Thanks so much Kevin and Alex for making this buy a 10+ experience.

My main problem was that I received in writing word that this Suburu recallrepair would take one hour, so obviously I organized my day around that. I received several emails reminding me of the appointment but none of them mentioned that it would be a 4-hour job. It wasnt till I arrived at Rohrmans that I was told it would be a 4-hour job. They did provide me with a loaner vehicle, which lessened but did not eliminate, the inconvenience.

UNSATISFACTORY EXPERIENCE. Always had a terrible experience with service at this location. I asked them to look into a few, additional issues while getting my oil changed (including my visor squeaking). They said they couldn’t do anything about it (it was a new car with these items falling under warranty). Instead, they just left greasy hand stains on the visor and steering wheel. Recently with COVID19, many Subaru locations are offering complementary home pickup and dropoff for vehicles to be serviced. We asked about this over the phone and scheduled a pickup. After not hearing back from them (past the appointed time), we called the service center, and they explained they do not do this service. They then proceeded to explain how the service works with the use of a dropbox. However, none of this information was relayed to us when we were making the appointment. This happened for two vehicles we were planning to get serviced so they had multiple opportunities to clarify the situation but they did not do so until the very end. Needless to say, we will not be using this service center again, and we will highly recommend others to not do so either.

Courteous staff overall. Welcoming atmosphere. Salesman Jeff was a genuinely nice guy who was transparent in the sales process. Tried for about a week to get my hands on a certified legacy 3.6r stock #3067PP. Was disappointed that car pictured didn’t match up to the car on the lot. Cosmetic defects like 2/4 rims being moderately curbed/covered in melted plastic & the inside windshield wrap damaged beyond the point of repair were missed or ignored by the sales/technician staff until I brought them up myself. The assistant GM offered to buff the rims and give $500 to make the windshield wrap my problem which may be a good deal to some, seemed like a lose-lose situation to me. Makes you wonder though- if obvious cosmetic defects like these can be totally missed by bob Rohrman Subaru professionals, how can you trust them to properly perform a “152-point Subaru certified inspection”. I’ll certainly be getting a third party inspection before purchasing any used/CPO vehicle from Rohrman in the future, please do yourself a favor and get one too.

Our experience with Bob Rohrman Subaru was one of the best car buying experiences weve ever had! And we drove nearly 3 hours to get there because the prices were so good. Marvin was amazing to work with and got us everything we asked for an then some. We felt very taken care of and will definitely be back the next time we need a vehicle. Thank you Marvin!

My family and I recently upgraded our lease to the 2020 Forrester Sport. My wife and I have never had a better car buying experience. Our salesman, John Pilatz went over and above to put us in the vehicle we wanted. I could not ask for a more transparent and down to earth salesperson. Thank you to John and the staff at Bob Rohrman Subaru. Well definitely see you next purchase!

Had a great experience with our salesman Robert Ramirez. Got a very nice car. The Finance gut Avery pushed us out the door because it was closing time and really didnt do a good job. The sales tax collected was wrong. He was extremely defensive when asking questions about the documents on the purchase day.The main problem is, we can not get any paperwork to get our license plates. My daughter and I have made calls, sent documents and still have a car with an expired temporary tag. Our calls go unanswered and we get empty promises. We have spoken with the Team leader Derek Fisher, our salesman and the Title person Brenda.We need to be able to drive this car. My daughter is getting ready to make a trip and is already making her payments. It has been expired for 15 days.This is not an acceptable way to treat customersUpdate: Brenda got everything handled for me. Thanks Brenda.

Wait is what youll do for service. I wouldnt buy a go cart here. Lets make it clear for the owner...you buy a package with a new or used car for maintenance and detailing. They send the car somewhere else for detailing, tell you it will be ready at a certain time, and its still not back FOUR hours later, Oh, and you Joshin me leaves at 5 so you aint gonna get ta talk to him like when he sell you dat car and promise you all kinda stuff.

Kenzie was so wonderful and the whole repair went quickly and smoothly. Really appreciated that all of the Subaru folks were wearing masks and practicing safe protocols. Great experience!

We took my girlfriends car in for a recall and alignment. After dropping it off she received a text saying she they couldnt align it. I gave them a call and they told me the following:We cannot align your car becauseThe sway bar links are rattling (This does not affect the ability to align the car.)The tie rods are rusty. ( They wanted around $150 per tie rod and two hours labor to install each one. I had just installed struts on the car so i knew they were not rusty. I understand OEM parts costing more but the name brand aftermarket was $30 each. I brought the car home and lifted it up and was able to move and adjust both tie rods without an issue. The were not lose or worn in any fashion and I had the car aligned at another shop without an issue.?They also told us our brake fluid was bad and needed flushed. (I had just installed new calipers and brakes on this vehicle and had flushed the fluid so it was new.)They said the spark plugs needed replaced. (I had replaced the spark plugs about 10,000 miles ago.They also said the differential fluids were in bad shape and needed changed. (I had just changed the fluid in both differentials about 10,000 miles ago and its was nice and clean.)They also recommended air filters which I understand the recommendation however these were not bad either. I send my girlfriend there because I had hoped that we could get proper service however they told us they couldnt do the alignment which was a lie and then tried to force sale $1,400 worth of items that the vehicle didnt need.

Recently was in to buy a Subaru Crosstrek April and Nate did an amazing job and helped us throughout the process. We were very satisfied with the treatment we got from this dealer when having to drive an hour to go get the car. We came in ready to buy and the dealer was ready to sell. Nate was beyond helpful throughout the process and helped get us the deal we wanted. April communicated very well and was very nice throughout the process. The dealership was super nice and they were prepared for us when we came to buy our car.

I had Marty as a salesman. He forgot to schedule a tow kit install not once but twice. I had to call in repeatedly to get it scheduled. I just purchased a $45,000 automobile from you the least you could do is follow through with what you committed on. Upon finally getting the tow kit installed I was left a gift in my backseat. Parts to my own vehicle that were not reinstalled after the tow kit installation. Had I not noticed the combi light covers sitting in the back seat I would have had a water leak. Soaking the interior of my brand new vehicle. I went to Rohrman because it was local next time when I purchase a new vehicle Ill be going to Tom Wood. Better service and at least they check and make sure extra parts are not lying around in the car.

Hope you dont need help because no one comes out when you are looking at cars. I guess no one want commission.

Shane Starrett at Bob Rohrman Subaru talked to me over the phone an gave me a price for a new Subaru Ascent. I drove an hour to their dealership because they were able to provide a better price than my local dealership.To my surprise when I showed up at the dealership, everything that Shane had told me on the phone was accurate. I was able to complete the purchase of my 1st Subaru.Bob Rohrman Subaru had the best price, excellent customer service and everyone that I talked to made me feel comfortable.

I had a very positive experience recently at Bob Rohrman Subaru. Salesman Marty leased us our car a few months ago and we are very impressed by his knowledge and professionalism. When we took the car in for its first service this weekend he was there to answer all of our questions. I am giving him 5 stars out of 5. His general manager Brad also went out of his way to help, from personally mopping up spilled coffee in the waiting room for us to helping us set up an appointment under our driver care policy to take care of some scratches and dents.5 stars out of 5 for Brad too! We were made to feel very much at home and were very impressed by the modern clean waiting room and restrooms and the friendliness and helpfulness of all of the staff.

Overall, good experience. I dropped my car off at 9:30 am and got it back around 2:30 pm. Staff kept me informed of the diagnosis and repairs being made. The service team did a nice job of taking advantage of coupons and service specials to knock a few bucks off the total price, so I appreciate that...My only feedback is that I wish everything was a little faster, but Bob Rohrman Subaru has always taken care of my cars when they needed it, so I’ll keep going to them as long as I own a Subaru.

It was worth driving an hour to go there. Excellent service from Jeff Young. Actually listened and focused on our needs. Not pushy. Very knowledgeable.

Just had both my vehicles serviced here and I was in and out very promptly for what was done. I have had times where I had to wait 2 and a half hours for an oil change and tire replacement for one tire, but it almost feels like there is a cultural change going on at Bob Rohrman Subaru. Every staff member I encountered was very polite, and the waiting area is very comfortable. My son was definitely entertained by the play area which was a big deal for us, and it was very clean and safe. Keep up the good work and you will continue to have my business!

Not very pleased with there privacy of your information. I receive many spamming emails a week from them, stating my car needs repair. These emails are not addressed to me. I have emailed the dealership and called to explain these messages arent me. They claim to have fixed the problem. Im still getting messages for different people.

The service department is the most fraudulent business I’ve ever seen. 100 for an oil change, before this they texted me and asked for a air filter change and wanted 55 bucks. It says on a massive sticker that it’s reusable and to not throw away. 1100 for a full service that includes free services they have plus 200 for parts and 200 for labor elsewhere.

Before coming to Bob Rohrman Subaru, I visited another dealership looking at the same make/model of car. Neither dealerships specialize in MINI Coopers but Marvin at Rohrman Subaru showed product awareness that was lacking in my prior encounter. I did not feel like I was interacting with a “salesman” but in contrast a guide. Rohrman Subaru employs exceptional personnel that made the experience hospitable rather than simply a business transaction.

Got stuck over he holiday and they really came through for us. Got our car fixed and on the road in no time. Even stayed late to do it. Shout out to Brittany, Katie, and Paul for showing us such great hospitality and service. Feels good to own a Subaru

My Forester was serviced and I presume correctly and they patched the right rear tire that I had been experiencing a slow leak from over a few weeks. What ruins the experience is when I had my car returned to me there drivers door was smeared in grease or dirty oil in a huge spot where the elbow of the person who was in it.

Good facilities, good selection of vehicles. Addison and Nate were great to work with. Although it took a while, but we were very happy to drive away the vehicle we wanted. I would highly recommend friends to your dealership.

Just as we were heading out of town for a trip, we noticed that we had a tire with low pressure and a bulge. Rohrman Subaru made time to get our tire fixed that day and treated us like it was not a big deal. The service staff both at the desk and in the shop were pleasant, professional and efficient. Their service was a big deal to us as it minimized the inconvenience and allowed our family to enjoy our trip. Thank you!

I had a great experience leasing my new Forester. Shane was balancing several other guest while also helping me. He gave me numbers to consider and got everything started as soon as he could. Living an hour away made some of the process difficult, but Shane got everything done so quickly. Both him and Brad gave me a great deal and helped me regain my trust in them. Shane went through every thing my car had and I left comfortable knowing how everything worked. I’m so happy and thankful with my forester and the service I was given!

I was alarmed that the staff at the service desk were not wearing masks to protect customers. There was also one customer not wearing a mask. Also, there is a pen on a chain for people to use to sign their name. I didnt use it. Instead, I got the pen from my purse to sign the document. I expected better from you guys!! Also you left the plastic and paper in my car for me to dispose.

Marvin Hudson didn’t Pressure or rush but found me my car that I didn’t even know was out there. I am soo pleased with the service and his great attitude and smile. He didn’t give up on me. Marvin went the extra mile for me. Thanks Marvin. You are the best.Sherry Montoya

I dropped my vehicle off for a recall service early in the morning. I picked up my vehicle in the afternoon. Initially, there were no issues. I live about 25 minutes from the dealership and as I was almost home, I tried rolling down my window. It didnt work. It seems as if when the tech was working on my car, somehow they disabled my windows. I called them as soon as I got home and was told to bring my vehicle back in. Again, Im not very close to the shop and it was a hassle getting back in there. Isnt there some kind of checklist to make sure that everything works BEFORE you give the car back to the customer?

Everything is good except, ANYTHING that involves the service center. You would think maybe third times a charm right?!? Nope. If you buy a car here, thats great, I love my legacy, but dont, come, back. I really wish someone gave me a heads up.

With the pandemic, Bob Rohrman Subaru was extremely professional. The dealership was clean and they were doing everything to protect the public and their people. I was extremely pleased with my service I received!

The Express Service group is great. Courteous and fast.

I had oil change today and was shocked to find out that NONE of the Subaru employees wears facemask to protect customers or themselves. While most customers may stay until the needed service is done, it is highly possible that we can be exposed to covid-19 and get sick. Our community cannot recover from the ongoing economic disaster WITHOUT regaining our health first. This could be the reason why there are still so many confirmed cases in Lafayette. Be responsible! BTW, Toris service is great and professional.

I very much enjoy my Subaru 😊. I feel safe and love its features. Even after driving my car off the lot, my experience has been very good. April has followed up to ensure my car runs well and to see if I have questions. So far, Ive had two questions about some my cars features, and she has answered them both.

Everyone was extremely nice, especially to my son! The place is also extremely clean (Including the bathrooms), and they got my car done quicker than expected! No complaints

Jordan Shillings is great to work with! Very patient, knowledgeable, realistic, and did not pressure us at all. He really worked hard to get us the best options and will be our Subaru salesman of choice for our future Subaru leasing. Thank you Bob Rohrman Subaru and Jordan Shillings for all your help, it is greatly appreciated!

Such a wonderful experince! Zach was so helpful and knowledgeable. Zero pressure. Walked in and got my test drive, beautiful Ascent touring.Josh, sales manager, was also low key and very helpful!

Went for an oil change. Complimentary car wash. Gave me a discount even though I didnt have the physical coupon with me. Nice waiting area with play place for kids and free snacks. Great service overall!

I had a pleasant experience. Mike Jaeger was very helpful, and always let me know what was going on. Even though it took longer that I expected he made sure I didnt think they forgot about me. When I realized I forgot something in my trade in vehicle I sent Mike a message, and he had all ready taken care of it for me. That is a great sales person who goes above and beyond. Thank you.

Bought my last 3 vehicles from Bob Rohrman. Friendly sales staff, nice new building, and great selection on vehicles.

Recently purchased a used car at Rohrman Subaru and had a great sales experience. Did the majority of my communication online (the ONLY way to buy these days) with April Wilson. April was the consummate professional. She really went the extra mile and dealt with my, and my wifes questions and concerns. The car was detailed perfectly prior to sale and everything was handled very quickly. Id say I was in and out in under an hour. Thanks go out to April and the folks at Rohrman. When I need another new/used car I will not hesitate to visit this dealer.

Austen Overly is a wonderful salesman. He is very knowledgeable of the vehicles. He takes time to listen to your needs and wants and tries to find more of what i was looking for than show me what would make them more money. Although i bought a Mercedes C300 instead. I do recommend anyone truly looking for a quality automobile to go and find Austen.

I recently had a very positive experience with Austin Overly, a salesman here. Austins customer service before, during, and after the sale was excellent. Austin was very helpful through the whole process. He helped me find a vehicle that matched my needs, guided me through the purchase process (I was a first time buyer), and has always able to address any concerns I have had after the purchase. Customer service is Austins priority!

I recently purchased a used truck from here and Zach Nigh was my salesman. I live almost 3 hours from the dealership and wanted some additional pictures and info on the truck before I drove there to get it. Zac was very helpful in getting me everything I asked for and made the purchase very easy. The truck looked great when I got there and I was in and out in an hour. Definitely one of the easiest vehicle purchases Ive ever made. Thank you to Zack for all the help! If you are looking for a good salesperson to help you find a new vehicle, give him a call!

Had basic vehicle service (oil change, tire rotation). Service performed in a timely manner and also received a complimentary car wash. Service Advisors were courteous. Overall, a pleasant experience.One suggestion to consider please...please consider offering oil changes at 8:00am like you used to do. I wait for my vehicle and 10am start time is a chunk of my morning to lose. I know I can shuttle but prefer not to hassle with rides back and forth.Thank you!

Absolutely phenomenal. Mark was polite, patient and courteous, when I always am not. First time new car buyer, but him and the sales manager made it great! Great experience.

I knew I was interested in buying a Subaru; however, my husband had previously had bad experiences with the sales team at Bob Rohrman. He felt pressured previously to give personal information just to look at vehicles in the lot. Mark Cravatt changed our perspective on Bob Rohrman Subaru. He was a fantastic salesman - knowledgeable, professional, personal, and relaxed. We are thrilled with the experience, with the ability to buy local, and with our new Subaru Ascent!

My husband and I went to look at a used vehicle listed at approx $7,600. We we’re given an appointment with Marty. If you are ever given an appointment with Marty, please do yourself a favor and run. When we got to Subaru, the staff was friendly and they pages Marty....and after a few minutes, paged him again. After waiting for quite some time for Marty, the woman at the desk spoke to the manager who apologized for the delay and eventually found Josh “another product specialist” to help. We test drive the vehicle and it handled well with no major engine issues we could discern from the short drive. We were concerned about multiple chips in front windshield (one of which was starting to splinter in front of the driver), the rear motors for the windows were going bad (barely got the windows to close), the drivers side mirror had wavy glass in it to make it look like you’re looking in a fun-house mirror, and although the tires were stated as “new” and pressure checked less than a month ago the light for a low tire was on. We got back to speak with josh about the issues but were escorted to Marty. Marty didn’t care to introduce himself, shake our hands, or call us by our names. He immediately started asking if we wanted the car. When given our concerns his response (after being gone for 20 minutes) was we will give you $300 off of the $7600 and with taxes and fees your final bill will be $8900. Wait. WHAT. $900 for paperwork and processing. $300 off for all those safety concerns and not to mention 2 window motors. My husband was trying to determine why the up charge for paperwork and processing but when I said I wasn’t comfortable with that he simply said “well then the processing and paperwork doesn’t matter. Thanks for coming in”. I don’t care for car salesmen, but he was by FAR my worst experience. The disrespect to not even SHAKE OUR HANDS or use our names after waiting around for you. He obviously couldn’t be bother by us peasants. I won’t be purchasing any cars ever from this line of dealerships.

Everyone was friendly. Told them about my driver window power button, didnt get fixed. Wanted a wash after service was complete, I did not get one. And with your 15,000 mile service, you are supposed to get your air filter changed, did not get this either. But, they did give me my car back within the One and and half hour time they told me. That was a plus!!!

Hands down the best sales experience ever! The facility is newly renovated and the amenities are great. The staff is all helpful and knowledgeable they will go out of their way to make sure you are satisfied. I’ve been a customer here for 10 years and I will continue doing business in the future. I have used the same sales guy for that 10 years. Jeff Young is the best sales associate you could ever ask for. He’s very good at his job and knows his products. He will bend over backwards to get you the best deal possible! Absolutely the best place to buy a new or pre owned Subaru!!!

It was a pleasure buying my car. The sales person April really worked with me.Wanted to update this review. Sales staff was great, service staff not so much. Texted and emailed my problem 24 hours later still no response to an issue. Service staff didn’t know how to help me turn up the volume on an incoming phone call. Couldn’t get someone to just help me look at the settings to see if they were adjusted correctly.

Hands-down the best experience at a car dealership I have ever had. Marvin Hudson is the best salesman I’ve ever worked with. Avery Burrows is the best financial advisor I’ve worked with as well. This is my fourth car and I couldn’t be more satisfied with the way they performed their job.