From beginning to end this was by far the easiest car Ive purchased in my life. The whole team was very professional and took care of my need and questions. Thank You Carmax I will never buy another car anywhere but with you!!

The buying experience was easy. The only negative was the coffee pot always seemed to be empty.Service is another issue. We had a couple of things that needed attention. One, the driver’s window made a screeching sound when lowered. Second, the battery was dead a little over a week after buying the car. I calledTo schedule an appointment, but the soonest was two-plus weeks later. They checked the car and ordered a part for the window and said the battery was OK. “If it gives you a problem, replace the battery and we’ll reimburse you.”We took the car on a trip and it ran fine, until the next morning when we woke to a dead battery. Lucky for us, there was a Honda dealer close by. We jump started the car and got it over there. Battery and master fuse (cracked) $353.00.I feel that if service REALLY checked everything completely, none of this would’ve happened. We’ll see if they follow through with reimbursement or not.

I always heard negative things about CarMax and was hesitant about going and look for my vehicle. Prior to going to CarMax I went to another dealership and was turned around within 10 minutes of looking. Never tried to work with me I had a very large down payment but they never asked or gave me the option. Within 15 minutes of looking for a vehicle at CarMax I was approved with a much lower down payment and a reasonable note. My sales person Charlene was awesome and took her time to explain everything so I did not leave with any unanswered question. I will defiantly be back when Im ready for another vehicle.

My sales representative was definitely 10/5 stars! Drew at the Lafayette, La location was patient, kind, knowledgeable and made sure my first CarMax experience was memorable! If you’re looking for a car, go find Drew!The reason I rated 3 stars was because when I purchased my vehicle, there was a ticket submitted to the services department regarding some interior work that needed to be done. It has been two weeks and I haven’t even heard from the department about SCHEDULING an appointment. I followed up twice and got no call back. Until I reached out to.. you guessed it, Drew! And he followed up on my behalf to find out that they are ‘really backed up on a long list and will call me as soon as they can.’Not sure if I’ll keep the car or return within the 30 days at this point.

I was shopping around for a used car for my son. Worked with my salesperson, John, and he was very professional and easy going. He didnt try to push us to buy like a lot of salespeople at other places did. He made the process a lot easier, and it was actually an enjoyable experience. I would recommend this CarMax location to anyone looking for a used vehicle; just make sure to ask for John.

Came in to sell/ trade in car. The sell part was incredible. Problem with trade in or buying no cars were available. But all in all it was a very good experience and I am telling everyone how good it was.

This makes our second vehicle from Carmax. Highly recommend them. Very efficient and professional. Whole process took about 45minutes way better than hours!!!at regular dealership.

I wish I could give 0 stars. I had a wonderful experience the last time I brought a car from them thats why I came back.This time...Ive had my car 10 months and this will make the 3rd time in 3 months that this car has been in a Buick shop. Less than 45,000 miles. I called Lafayette branch and someone was suppose to get back with me... Nothing..Im over this.

Several years ago, I bought a car from CarMax and had a wonderful experience so when I decided it was time to get a new car, I was sure I wanted to buy one from CarMax again. However, CarMax Lafayette completely let me down. I had the absolute worst experience. First off, it took over 5 hours for them to process the transaction. The employee helping me was new so I do not blame her for this, however, I do blame the manager. He refused to step in and help even though he could see she was struggling and that the transaction was taking way longer than it should. This would have been understandable if the manager wouldve been helping another customer but he was clearly not. He was completely available the entire time. Then a few weeks later I needed some information about my car and had to deal with this same location again. I called over 5 times and every time I called, they told me the manager would call me back and of course he never did. Finally, I called and one of the employees was able to answer my question. When I asked why the manager never called me back, he completely brushed off the question. I wish I could give this place 0 stars or better yet give the manager 0 stars.

Easy doing business with you. Everyone was courteous and friendly. John who helped me with the transaction was knowledgeable friendly helpful and got the paperwork done expeditiously. I would recommend to anyone

Great customer service but not much of car selection and very difficult if you have more than one job.

Sales team was ok.. Management needs to take classes on how to communicate with customers, lack of communication with each other as staff I have been waiting on a part for my car for a month. This is the same part that was told to me was order the day I bought my car. Service team also did not check my vehicle I have to take it somewhere else to be fixed and carmax had my car first. Overall if it wasnt for the sales team I wouldnt have gave them any stars.

Great place to get a new car!!! Everyone was so friendly and very helpful. Thank u car max for my new car!

My experience with Carmax was the easiest transaction for a vehicle that I have ever had. Everything went smoothly and they were great, letting me take the truck overnight.

I went online and got an offer on my car. Went in and after the inspection, they honored the quote. Went home with a check!

I sold 2 cars and their prices were Beaty fair. It was also a seamless process was in and out with a check in a hour. Great job everyone.

Great Customer Service. Quick and Easy.

I loved everything about this type of car buying experience. From the very start the representative over the phone helped me get my car shipped to a location near me for a test drive. The wait was only 7 days. Once in office, Howard was an excellent salesperson. The online photos of my Lexus didnt do it justice. It was amazing!!! This was a true no fuss purchase. Thanks Carmax!!!

Best car buying experience ever. Quick process with efficient, friendly sales team.

I only gave them one star because you have to. My family has purchased eight vehicles from Carmax over the years and never had a problem. The Lafayette location opened and we were excited not to have to travel 45 minutes for our next car purchase. DO NOT BUY A CAR FROM THESE JOKERS. Their customer service is base at best. Just absolutely terrible. Paid $40k for a vehicle to break down before 30 days. I have much more to say but I don’t feel like writing even more of a novel. DO NOT BUY FROM CARMAX LAFAYETTE

Great experience, my visit to CARMAX was seamless from start to finish.The staff was very knowledgeable about the car buying process.The team did a awesome job!

This place is horrible, unprofessional, and operated by liars, this locations sells faulty equipment and cars even under warranty they’ll still expect for you to come out of pocket or some type of mishap. After the first day o got my car the brake lights went out then a two months later alternator and battery stopped working. I was told I was not under warranty I talked to someone else and I was told I was under warranty, I still came out of my pockets because my car had been broke for a week. Finally get intouch with someone who was willing to help, this person also lied to me about reimbursing my money they are a rip off.

It was easy to get everything started online. The customer service agents were friendly and very helpful. To the ladies that we worked with in the store. Everyone was exceptional and I will recommend to everyone to purchase their vehicles here.

I was extremely pleased with my latest experience at CARMAX Lafayette. The agent was courteous and efficient. She was familiar wither document requirements and ensured all required documents were in order before we proceeded to sale. I couldnt believe how smoothly the whole process went. I would recommend CARMAX to my family and friends.

I got an online estimate for the sale of my car and made an appointment. I was met promptly, the car was evaluated to ensure my online responses as to its condition were accurate, and there was no adjustment to the estimate. I did some paperwork and walked out with a check. All in about an hour!

Quick and painless. They allow you to see the bank calls up front. No gimmicks.

We had a great experience from the time we walked in and bought our vehicle. Michael Harris was truly great!

The Customer Unique was very well manned and very respectful

Great service. From the second I walked in the door and even after I purchased a vehicle I was treated great. Hands down best car buying experience I have ever had.

I enjoyed working with Drew. Everything was taken care of for me and it was like dealing with friends.

Fastest car buying experience!!! John was awesome and very nice. The entire process was quick and easy. Great customer service.

It took 7 hours to purchase a vehicle ! Horrible experience our salesman was very under trained or extremely new. I was not given options for extended warranties or anything. Then I receive a phone call 5 in a row while I was at work saying the paperwork was done wrong and we needed to respond back with signatures or our financing would be voided!! I have bought vehicles there before but this will have me thinking twice before going back

Easy. Clean. Modern. Exceptional Customer Service. Howard did a great job working with my fiancee before I could get there from work to sell my car. He made everything smooth and efficient. We left with a check and a smile on our faces. Thank you!

The car wasn’t cleaned properly, wasn’t detailed correctly. The sales experience was good but you need to have the car showroom ready to sell to the customer. Need to have more knowledge of the vehicles that you are trying to sell to the customer. Nobody has ever reached out to me since the sale, hasn’t asked me what I think about the car, and the service department rarely answers their phone. I’ve called 3x to try to get my suv seen for the noise that started happening as soon as I drove it home off the lot. Professionalism needs to be fundamental whenever you sell anything and the professionalism is definitely not there when it comes to dealing with customers. My saleswoman was great though. She was kind, she explained the process we were going thru but I feel that like I said before, her service team was the ones that let her down.

Very friendly and great customer service

Transfer was smooth. Staff was courteous. Gave me 24 hours to test drive. and 30 day to return.

Worst customer service. Obviously no techs actually looked at it. Missing parts, broken parts and 0 communication. We had a great experience in Baton Rouge Carmax, should have driven back there.Edit: emailed as requested. No response.

My experience with Carmax was Great!!! Howard and the store manager did everything possible to ensure that I left the lot with My car. They were patient and very professional. Thank you guys for helping me!!!

Happy with my vehicle. Description was exactly as described. But the service wasnt great. I could not talk to the same person twice. And Im STILL waiting on the side clearance light they promised me they would fix. But a reputable company.

It was a no-hassle environment, which was a refreshing change from other car dealership experiences Ive had in the past. Carmax gave me more than I expected for my car and stuck with the online quote. Thank you!

Go to Giles down the road, much better service.

The process was incredibly easy. I found the car I wanted and had it transferred with no obligation to buy. I also had a trade in that they gave me above KBB value. The only con I had was they don’t do a good job of cleaning the interior and the previous owner smoked in it. There is still a lingering smell. Other than that, it was a pleasant experience and everyone was professional and courteous.

The people were very trustworthy not at all like what, give me your vin said, will never advise anyone to use them, they are the untrusting, enjoyed doing business with Carmax

Incredible staff that made me feel comfortable. Friendly and relaxed and the best offer for my car.

Couldnt test drive because I have no insurance but hello I dont have a car how am I supposed to have insurance. Completely ignorant

Jeremy, our Carmax representative was very helpful and informative.

Car sale went smoothly and hassle-free. Got a fair price and was in and out with a check in hans within an hour. They even beat the online offer they made after inspecting my vehicle.

They were eager to sell my inlaws a car shortly after its started leaking very bad from the windshield they are taking their time to reach out to them to get this situation resolved

There was some uncertainty at first but once I was met with my salesperson she put all my worries at ease assuring me that everything would be ok(no hassle no underlying problems and the preapproval helped with the process) I left with my car and a smile!!!

Awesome experience. Very friendly staff. In person experience was nice. Everyone was socially distanced and only had a few people in at a time. Would definitely recommend.

Great experience during the application process. Great customer service. I would highly recommend CarMax.

I was so impressed with the atmosphere, it was so clean and followed all safety measures. The sales people were so informative and helpful. This was the best buying experience I ever had. Id recommend Car Max to anyone for the ultimate buying experience.

Been waiting to get a car that was transferred from Houston, since last Wednesday. They claim they are running the last check on it. Going on 2 weeks and still haven’t gotten a call saying that the car is ready. Have never dealt with the slowness and being given the run around when trying to purchase a car. Fast and easy huh? Not all . Then when we called, they couldn’t even give us a date when it would be ready. And the date was supposed to be the 27th! NEXT! Also, they sold our friend car when it was supposed to be reserved ! Also she is still waiting on this so called “FINAL CHECK” .

The car was delivered sooner than I expected. The process was very smooth and I am very happy with the car.

I would’ve given a 1 star review if another associate didn’t help me. The Lafayette location is where we purchased our vehicle and we got a sales person by the name of Tyler. He was so rude. Felt rushed the entire time. We couldn’t understand how to add a few things to our insurance and he kept catching a attitude making us feel dumb instead of trying to explain to us. Also with showing SSI statements he caught a attitude with me. Anytime he wasn’t typing something easy on the computer, he was on his phone. Every. Chance. It was so bad to the point i told Him “I’m not sure why you have an attitude. I’m trying to explain to you what’s going on. And I’d like someone else” he should not be a sales person with customers. thank gosh for DeeJay, because she was awesome and super nice and sweet. If she could’ve gotten all the credit, it should have gone to her.

It was the best and easy purchase I’ve ever made.the process was so easy and short.The staff was awesome

It was horrible on Saturday the 8th of May, it will be 3 weeks since I purchased my 2014 Volkswagen Jetta. It is running horribly and is now in the shop at Volkswagen. I was given a unclean loner that runs just as worse as my new vehicle. I dont know what to think. I was referred to CarMax and they came highly recommended and I am beginning to second guess.

The staff at CarMax Lafayette was excellent . I ran into some problems, but the staff was more than helpful . Even the management was great . They really do care for their customers. Thank you so much for a great car buying experience.

Selling my wifes car was very simple. And, they were very accommodating in managing the paperwork where my wife, an invalid, could not come in.

I will never buy a car anywhere else! Best experience ever! I tell everyone I know when shopping for a car...go to carmax! You will not regret it🤞🏻

My experience with carmax was quick fast and easy! Got my car shipped to the carmax near me free of charge.

Wouldnt accept all my income after I sent it to them via the form they sent me. Wound up with a higher down payment what should have been checked over was the documents I sent in so I could have taken care of it. Oh and I already have to bri g it in for service because not everything is working right. Joy what fun

We sold a Toyota Highlander to Carmax and it was the easiest transaction. Everyone was super nice and pleasant to be around. The appraisal came back better than expected. Highly recommend seeing them before going to a regular dealership. One dealer told me there would be no way they could offer the price we received from Carmax.

Couldnt get approved anywhere but here and Michael was so helpful and made the process painless

We were able to get pre approved for the vehicle that we wanted.The vehicle we bought is in nearly perfect condition.You may want to stay away from salesman Tyler at the Lafayette location. He was unmotivated and impatient.Overall I would recommend CarMax to anyone and everyone.

Up front no nonsense experience terms and conditions clear and precise ... Very enjoyable staff great job on making customers happy and satisfied with such an easy process from website to transfer and finally the paperwork... Great job CARMAX.... Greatest car dealership of all time ... Keep up the great work

I went in worried that with my credit I would not be able to get a car. I sold my car to them so I could buy a better car, and my sales lady made the process such a great experience. I walked out with a 2017 Ford Focus.. fully loaded with all the features I always wanted in a car I thought I would not own a car like this until I am done with school working in my field! But it is mine!! On top of that I also left with a check for $1000!! I will never buy a car elsewhere. CarMax has a customer for life!

I have purchased two cars from Carmax in the past three weeks. Each experience was very positive. Every employee I encountered was friendly and the cars were exactly as described with no defects. There are no hidden fees and no sales pressure of any kind. Their website is very easy and fun to use. Highly recommended!

Great and wonderful experience

I loved CarMax they were extremely helpful and very patient. I would recommend them to other people who are looking for a vehicle.

What can I say? From the minute, and I really mean the minute (my phone was probably ringing within a minute or two with a call from CarMax regarding my request) I sent the email to request a test drive in my Ford Escape till the minute I drove it off the lot, everyone was great - went way above and beyond to make sure I was satisfied. I cant say enough good thing about the team at CarMax - amazing team.

Today wasnt the best day in customer service for carmax Lafayette, we had to wait an hour to even get talked to,an hour passed and had to wait for an extra hour cause the guy forgot to put us on the waiting listi went with cash to purchase a car full pay out maybe next time.plz consider this comment and get it together carmax

Absolutely, unparalleled service. They definitely will go way above the norm to help you and make you happy!! Highly recommend Lafayette store in LA! My only complaint is that they pulled my credit score multiple times and several other companies did as well without my permission...

Poor service kept waiting and they try to get you with those high prices

Great experience! We were in and out quick!!

First day getting quote on my moms car was easy! After that the lack of communication was unbelievable!!!I continually called and emailed which I was told would be the best way to reach the associate that helped me. I’m still waiting for that return phone call and email as they never happened.My last phone call to Lafayette store was rerouted to Georgia, there I had a very understanding person who took the time to explain how the process should have taken place. He told me to take necessary docs and quote back to store and tell them we were ready to sell. No need whatsoever to talk to the original person I first dealt with. It would have been nice had this person told me this up front but a big fail on his part!The last person we spoke with was named Xander, very professional and got us taken care of very quickly. I give him 5 stars but the rest of the process before that only a 2 as it was not necessary to go through all of that.Now knowing the full process I would sell another car to them if necessary as we did get a good deal on moms car.

Had great experience with Car Max......100% satisfied.......😎👍✔

Ive purchased 2 cars from Carmax in Lafayette, LA, and every rep Ive come in contact with has been absolutely amazing. They listen and give thoughtful advice. They are always helpful and friendly, not to mention hospitable. As long as there is Carmax, it will always be my 1st choice in auto dealerships. [Here’s a virtual beer and cheers for all you wonderful people]

Manny was great, and did everything he could to work with me. He got me into my car, and i couldn’t have asked for better. All the team was super sweet and friendly also!

I was treated like a person should be treated when buying something- a customer. I gave up negotiating with conventional car dealers and compared Carmax prices tto theirs and realized they were about the same if not better at Carmax. Factor in the warranty and convenience and Carmax wins every time.

Quick, easy, great experience

The car could have been detailed. It was dusty dusty. This is their bad biscuit.

Friendly, fast, non intimidating. As a lady shopping by myself, I loved my experience. Would recommend!

Howard was awesome. Third car I sold to Carmax. In and out fast. Their system is streamlined.

Excellent job done by Proper Auto Transport for moving my car from Carmax Lafayette to Miami. Thank you!

Customer service was amazing... Made sure I got what I want and I was happy with my decision... Was impressed from the time I walked in to the time I walked out.

I had a FANTASTIC experience recently! My representative was patient, professional, and productive throughout the entire process! I appreciated her attitude and diligence to give me the BEST experience possible and to meet my transportation need. Kaysha Harris deserves a company award/promotion! I hope her manager takes note of her work ethic and this review as proof!

I had the best possible experience selling my car. Alexander was incredibly helpful, explained the process, and answered all my questions. They made selling my car easy as pie! Definitely would recommend CarMax for buying or selling your vehicle.

It was a great experience, salesman was very professional. We would definitely be telling friends and family to go to CarMax. Best experience ever!

Amazing experience! Both Darcy & Grant were so helpful. The process took a good couple hours but even after closing hours Darcy stayed and made sure we got the car we wanted! Would definitely recommend to anyone looking to buy a car. Darcy made our experience better than we couldve hoped for!

The service we received at the Lafayette store was Great fast and friendly the experience we had with the shipping was a different story it took 10 days for the car to reach the Lafayette store and it was in the same state. On the plus side they did refund the shipping charges we paid because of the inconvenience if not for the shipping problem I would have given 5 stars.

After a horrible experience at a dealership, my car buying experience at CarMax was so refreshing and easy! The staff was very helpful and knowledgeable and I didnt feel like I was getting ripped off. Would definitely recommend CarMax for your next car buying experience!

My Carmax experience was Easy!!! I found the car I wanted got it transferred to the Carmax location closest to me and I was in and out. It literally took 25 minutes to do paperwork!!! Awesome experience!!!!

Best Car Buying Experience EVER!I located a Silverado 4x4 Truck that I liked in Katy, Texas, called CarMax, it was transferred to Lafayette, Louisiana in about two days.They communicated with me through the whole process.Great Folks to do business with.ThanksRichard

Great Service. Smooth and Seamless Experience.

24 hours of carvana not working out for us carmax had the truck we wanted and was able to buy it today and love it. They were very friendly and helpful. Thanks carmax

As a single woman walking into this place I didnt feel pressured or degraded, I knew what I wanted before I got there and what I wanted to spend. The gentleman who helped me was very kind and explained everything to me even things I didnt research before going. With no pressure of them working on commission I felt I got more of a personal service than a predator/prey experience. I definitely refer everyone i know looking for a vehicle to go to CarMac

Over the top service. We Will be customers for years to come. I recommend anyone in the market for a vehicle to shop at carmax!

Cant thank CarMax enough for making it so easy to buy the car I wanted. The salesperson was very friendly and had all the information I needed. Totally painless way to buy a car. They even made an offer for my old car that was above and beyond what I expected. Thanks CarMax!

Convenient and hassle-free car shopping, large selection and courteous associates. Walk in, test drive, arrange financing and leave in your new car in one visit. ITS THAT EASY!!!!