Its always a pleasure when we go to take our vehicle in for service. Kim in service took care of our needs while we was there she did a great job. Everyone is all laid back and down to earth there😀.

I will not bring my car to this location any more. Customer service was not to notched . My experience today at Moss was one to be questioned and wondered why. In previous times that I brought my car in for service I had a wonderful experience your customer service personnel was wonderful very patient very welcoming. You could no t tell me I was at the same location Today I received total opposite. Today’s customer service personnel that waited on me could have cared less about my experience and it showed. He came and told me that it would be best for me to pay for my service although I had explain to him that it was an insurance claim. I felt insulted when he came to me and told me that He would have to contact his boss because he could not allow my car to go because I hadn’t paid for it. After contacting my insurance representative my insurance representative told me that he had already spoken with management and that he told them the check would be there within 7 to 10 days. My insurance agent also said that he sent a copy of the check to Miss as he was speaking to management. Management and the customer service personal is located in the same building. What went wrong ? No communication??? It has s people such as my self that keeps you afloat. I will take my business to the Mercedes in Beaumont where I am treated with dignity and respect

Rocky called me 1st thing in the morning about a GLE450 I had inquired about online the night before. He was so helpful. We were coming in from Houston. All our paperwork was ready for us to sign when got there. The car was washed and ready to go, the whole experience was top notch. Thank you!

Ms. Kim our Service Advisor was PHENOMENAL! Make sure to take care of her. Super informative and the mechanic that fixed our vehicle was quick and efficient.

Rocky was an excellent salesman! He was patient and worked with me a great deal! Thanks again Rocky! I love my new car!

Absolutely the best service!! Friendly staff that is always willing to assist their customers. I drive from Baton Rouge and will continue to do so. Much more convenient and easier to deal with then my local service department.

Ricky and Brian at Moss are awesome. I’ve owned several Mercedes in my life and this had to be one of the easiest, smoothest and carefree transactions I’ve made. I will definitely recommend my friends and family to shop Moss and I will definitely be buying from them again!!!

Lester was a great salesman and was patient with my impatience. Brian was extremely knowledgeable and gave me plenty of time to ask questions as he took me through all the functions of my new Mercedes. Paul was great in finance as he had everything ready to get us in and out quickly.

My service tech didn’t have any people skills. When he called me about my vehicle he would hesitate before he would say anything. Very awkward!! Then I go to pick up my vehicle he takes me to the cashier to pay for my services. He goes to get my car brings my key while I’m standing to pay for my bill! Place the down and doesn’t even say thank you!! I just spent $545 and I can’t get a thank you!! 🧐 I have other places I can take my vehicle. This is the first time I’ve been disappointment with your services.

I called for roadside assistance. The response was timely and professional, the service was excellent and my vehicle was promptly back on the road

Excellent personnel to help us find car. Lester was on spot with my wife’s needs in a vehicle. Other personnel explained all the features of our purchase. Great place to shop for vehicles

I have NEVER waited almost 6 hours to get my vehicle serviced .i arrived at the shop about 10 and was told it would take 3 hours to complete the service..i was shettled to the mall.. i did some shopping in the mall..time went on and on. I tried calling the shop and left a message..time went on .to mske a long story short..someone should have contacted me after all that time. I was stuck at the mall without transport...tired and frustrated.. finally i got a call saying that someone was on the way to pick me up..by that time it was about 4 in the afternoon. 6 hours of waiting. Appologize wasoffered in the service dept. And a coke for the road...i paid the bill. And was offered a Coke for the road!!..

My husband and I have a 2021 GLB250 and a few days ago the right side of the dashboard screen suddenly went blank and the radio kept cutting in and out (really loudly) about every 35 seconds or so, with no way to shut off the radio or reduce the volume. We called the dealership and the service person explained that it was probably trying to do an automatic update of some kind and got stuck. He said to wait overnight to see if it corrected itself and if not to bring it in. We went straight to the dealership the next morning and they were able to take a look at it for us and determine that a part needed to be ordered. They ordered the part that they hoped would be in by Friday (today) and we got a call this morning that the part was in. They were going to schedule us for a Monday morning appointment, but we begged them to fit us in today because it was driving us crazy and also it was dangerous, as we had nearly run into an ambulance because the radio was so loud and we literally didnt hear the sirens! They agreed that they would see us today at noon and they were able to fix the problem with the part they had ordered. We REALLY appreciated them taking care of this in the most timely manner they possibly could and look forward to doing business with this dealership in the future, as we have just relocated to Lafayette from Myrtle Beach!

Very poor customer service. Called multiple times and Noone answered. I rarely leave reviews but this one was definitely worthwhile. Some of the worse service Ive had and Im still not done dealing with this dealership. Wont be buying another Mercedes simply to avoid having to deal with this dealership in lafayette

Low pressure, helpful and friendly staff. Went the extra mile to ensure we were satisfied. Stephanie in sales did an amazing job of letting us explore options and ensured the process was flawless from start to finish, even identifying issues and having them repaired before we had a chance to spot them!

Fabulous experience from start to finish— Jennifer made the buying process so easy!! Not only did the team go above and beyond to assist me with my car needs, they also took it a step further and helped me find a hotel to spend the night at when every place in town was sold out! Paul in finance was awesome and the car concierge, Brian, was full of car knowledge and made sure to answer any and all of my questions! So happy to buy from people like them, will definitely be back when I’m ready to buy again!!

Mercedes Benz of Lafayette is the best of places to go for professional, courteous service! Waiting areas are well done and spotless with snacks, cold drinks and coffee provided in a cheerful atmosphere.My car is always returned clean and in a timely manner.Thank you, Chad and all the young men who took care of our issues!

I have always had great customer service at Mercedes of Lafayette. The staff is friendly and very professional.

Excellent service. Chad is the best service representative I have ever dealt with. He is knowledgeable, courteous and prompt.

Fast and friendly! Just what a Mercedes dealership and service department should be!

Thanks for everything Matt You were awesome ... Also to Robert Cook for taking care of my issues right away!!

There was only one new car on the lot. They made it happen for me. Satisfied with the service, and of course the car. Lester Jones was my Salesperson. Ill buy another from him in the future. #MercedesBenz

Emailed Rocky sales rep 5/19/21 called him at 10am 5/20/21. Went to dealership and met Bill, Rocky was a available shortly. Within 30 minutes they gave me a estimate on my trade in on a very low mileage CPO GLA250. They started the paperwork process and by 3pm paperwork done. Then Brian schooled us on all the operating info in detail. The team was professional and a very high level of expertise . My wife and I were very impressed with the transaction. Thanks Moss Motors!Dave & Madalyn Luke

Great experience! Matt is amazing and kept me informed.

Stephanie Skinner was amazing low pressure easy to communicate with and made sure all my needs were exceeded!! Highly recommend!!!

This is a car dealership of course.I am blown away by how attentive and friendly everyone is.They all know your name even if you didnt deal with them during the buying process.The service department is outstanding. You are in and out as they promise.I would recommend this dealership and everyone that works there.Outstanding place!

I came to get an inspection sticker and to see why my check engine light was on. I was told the wait would be 1 hour. It ended up being 3 hours. Had I been told the correct wait time I could have made arrangements. At the end of the visit, I go to pay. I was sold an extended warranty when I bought my car a year ago and they spend 30 minutes just to get someone on the phone to see if it is covered. At this point I was exhausted from the 3 hour wait so I ask if I can just pay for the inspection sticker and just call me when you get someone on the phone from the warranty company and if it’s not covered, I will pay over the phone. In my mind, there should not be an issue. The service manager says I can not leave until they get someone on the phone. It’s just good customer service. It was a $150 diagnostic bill. It could have been paid over the phone once someone picked up. I felt like I was being held hostage.

My name is Don Collins. I came late one Saturday evening and met Mr. Lester Jones. I advised Mr. Jones I wanted to special order a GLE 350 with everything my wife wanted. My wife is a First Line Nurse risking her life to take care of COVID-19 patients. Mr. Jones took time with me to order every detail as this process went deep into the Saturday evening. Not once did Mr Jones rush me. Long story short, My wife loves her new Mercedes. As long as Mr Jones works for Mercedes Benz of Lafayette, my wife Jennifer and I will be customers. Lester Jones Outstanding and Caring human being and car salesman. When you decide to purchase aMercedes, Make ABSOLUTELY SURE you contact Mr Lester Jones and ONLY Mr. Lester Jones.

Dishonest people. Unless you have money to burn I would not recommend dealing with them. However, Chad was nice and helpful, but he can only do his part. with the rest, you’re on your own.

Great experience! Mr. Lester was the best salesperson and got things done quickly!

I went for a standard oil change. I asked the employee if they would wash my car, which is thru a tunnel, and I also request for them to top off my fluids. They didnt do either one!! I paid 178.00 for an oil change which is ridiculous for an oil change that took maybe 30 min to do and waited for 2 hours! Very unsatisfied!

Very poor and unprofessional service. We have been leasing cars every 3 yrs since 1992 and In 2016 purchased a Mercedes AMG C63. They wont have to worry about us purchasing another car from MOSS MOTORS, LAFAYETTE again.

Loved everything from the customer service, my car and Ms. Jennifer!!!

I had an issue with a tire and showed up at Moss Motors Mercedes unannounced. Only two hours later I was leaving with everything I needed completely done. Kim from the service department was AMAZING. Friendly, helpful, and informative. Moss Motors is the best !

My “check engine” came on, so I showed up when they opened at 7:30. Chad took me in right away and within an hour, they had diagnosed they problem and made the repair. Bonus, it was so minor a repair that they didn’t even charge me!

Cant say enough about Moss Mercedes- love my new AMG SUV ! Excellent service and extremely knowledgeable sales people. Thanks to Jennifer Fann and Cory Moss for helping me with my new wheels!

I called and was greeted by a fantastic young lady. I asked if I can bring my ml350 to check an error light at 4:00 pm, she told me to bring it in. Service representative got my car right into the bay, gave me repair options, got my car repaired and was on my way in about an 1 hour. I wish locations in GA were as speedy as Mercedes Benz of Lafayette! Love the service...prices are dealer expected pricing.

Always a pleasant experience with MB of Lafayette. The staff is all super nice and accommodating. I look forward to catching up with a few when I go in. They take good care of me and also my vehicle. Can’t ask for better.

Ms Kim and the whole staff at Mercedes Benz of Lafayette are awesome

Kim in service was exceptionally helpful. I have gone in several times for service on my 300E and she always makes sure that I am provided the help I need at the most affordable price.She pleasent and genuine.

The service department is top notch and I recommend everyone to bring their car to them. They will definitely take good care of you

Easy to schedule, with reliable service from a great team of service pros. Always great. Been a customer for 35 years.

Always great service. The people at MB Lafayette are friendly, accommodating, honest and efficient. Absolutely the best customer service, Ive ever experienced at a dealership and maybe any business.

My car isnt the newest, or the most expensive, but the service department (Patrick, Kim, and Chad) ALWAYS make me feel like I am royalty. I really appreciate you making me...feel appreciated. #customerservice #mossmercedes

The service department always takes great care of me. Everyone is friendly and knowledgeable and they always get my car what it needs.

This was the best experience I have had purchasing a vehicle.

You guys at Moss Motors are incredible!! Starting with Sharon Moss taking my call and connecting me with the head of service. Patrick was awesome and helped me arrange a tow truck, and also fit my car in for its annual service while it would be there getting the tire changed. Two of the staff went out of their way to drop a loaner off to me. And Kim stayed in touch with me on details of the service! They live up to their name “at moss you’re the boss”!!

Its a very nice cozy clean facility. The staff is very friendly. They also have a great service department....I would definitely recommend to others.

Always receive first class service! Mitch truly takes time to make my service experience a pleasure.Everyone in service is friendly and helpful.

They took great care of my GLA250. My vehicle was picked up from my home for service, they called when my car arrived, called to review and confirm service, amount was fair and payment was quick and simple. They also detailed the interior and exterior before bringing it back. I haven’t seen my black shine like that in months. Thanks!I recommend MB of Laffy LA

Chad always offers the greatest customer service. Always clean and friendly environment.Very pleased!!Monica

If there was an option to leave 0 stars, that is what I would have chosen. There was a problem with their system, so my payment was accepted right away. Although it was a problem on their end, the owners as well as the service employees behind the desk were RUDE and unprofessional. I was told that my car would not be able to be released to me even though my mobile bank app showed the funds were deducted from my account. By the way that is illegal and they really had no right to keep my car, i stayed WILLINGLY to resolve the situation, when I could have left being that I had my keys. The owners and other staff did not intermediate until my mother arrived, where Sharon Moss insisted on arguing with my mother when she was clueless to the situation, but instead of listening, she proceeded to argue in a rudely manner. The manager asked me to scan my card to keep on file incase the payment would have been declined, again, illegal. Then, they proceeded to call me everyday until today for the payment while I am in my classes, when my bank and my bank’s corporate office told them the funds were taken from my account. I will not do business with them ever again, I rather travel to a different city to get my services done. I am young, but aware.

Great people and great service! Mrs. Kim is the best. Sweetest person you’ll ever meet!:)

Very good service and courteous staff. Took care into shop at scheduled time and completed work expertly. Also very comfortable waiting area.

Very easy and convenient. Friendly staff. I appreciated the efficiency of the process.

LESTER, BILL & PAUL: Thanks for making my experience as a 1st time Mercedes Owner a memorable one. The Facility was VERY clean and the other staff members was very friendly. I also want to give the young Gentleman who detailed my car a GREAT BIG THANK YOU. FIRST CLASS from beginning to end. 😁👌

Excellent service all the way around. Kind, courteous, knowledgeable & caring.

They were very friend and treated me with respect. Thanks for everything you did.

Amazing place! I went it at 4:30pm and was driving my car away by 6:15pm. Mrs. Jennifer was an amazing person to work with! Everyone I worked with was so nice. They were super helpful. Definitely recommend. :)

02/22/2021 was the worst interview I’ve ever experienced. I was invited to a interview for a cashier, when I arrived no one was in the front and a salesman stepped up and asked if I needed assistance. I then let him know I was there to meet with Cheryl for a 2:00 interview. There was a women at the top of the stairs who rudely stated I was not there to meet Cheryl the interview is with her. I apologized I wasn’t told any different last Friday when I received the call. The woman then opened the door to bring me to her office, she does not greet me with...”nice to meet you, I am such and such”. Instead I am greeted with, “you expected to work here looking like that? You know where you are right?” now I am dressed in nice jeans, flats and a dress shirt. We then walk into her office where she continues to be very rude. She asked me about my previous jobs and when she gets to when I once worked for Waitr, she rolls her eyes and proceeded to say “you worked for waitr”, I reply with yes ma’am, I did. She then says “you were just a driver” in a very rude tone (which I was not and the resume she is looking at states that) I said no, I was not a driver. She then asks me what a “csr” is then? I respond, “a customer service rep I worked in the office”. She then again rolls her eyes and ask if I am single or married, I replied single. She asked if had kids or anything In my life. I let her know I have a step child. She looked at me and said “you just said you were not married so you don’t have a step child” and which I respond “I am not married but yes I do have a step child” then she again responds with “the child is not yours, you’re not married then the child is not yours and it shouldn’t matter to you”. I’ve never been so disrespected in my life at an interview especially at a place who holds itself at such high standards. I’m baffled that someone so cold and rude is allowed to be over hiring and not to mention be allowed to interact with the public. At this point I let her know I am ending the interview and left.I do not know her name as she chose not to bother herself with introduction. To describe her for identification I would say late 60’sor so and blackish-grey hair with a very demeaning personality.If from the visual perspective I did not fit the profile wanted for the position, this lady could have still completed a short and professional interview. I do have the skills to communicate respectfully with all types of people and be professional, unlike the lady at your establishment. I expected better from Mercedes Benz.For whatever reason my post seemed to be removed. I will continue to post until someone can address this situation with me.

I have dealt with multiple personnel at the dealership and each and everyone was professional and courteous and went the extra mile to accommodate my needs.

Their service department is wonderful! Took care of me like I had bought my vehicle from them and I didn’t. 💕 my next Benz will come from there!

Great service! They were super quick and helped me so much!

From start to finish - service was perfect as always. Best dealership, best people! Thank you Chad, Kim and team! 11.11.20 update/ another wonderful visit to Mb Lafayette! Special Thanks to Chad, Marcelle and team! Chad always shines and makes sure everything is perfect from start to finish!

I have been with moss moters since 1963. Alway please. And satisfied. Rose Hamilton. Thanks.

We had a great experience with our Sales Rep Kendra. She was kind and courteous. She was incredibly patient with our kids. She listened to what we wanted. She helped us reach our goal and now we have a nice new safe vehicle for our a family. They have a great team there. Really a great customer service atmosphere. We definitely recommend anyone to go here as they will work with you and help you reach your goal :)

Wonderful experience, Mr. Jones was determined to satisfy my needs in a vehicle. The entire support staff from the service department to finance where great.

Ive been deceived by MB of Lafayette.I purchased a used MB in October. Ive been looking to trade-in this vehicle for something new. When I found the vehicle that I wanted and had it appraised for trade-in value, the dealership came back with a pretty low trade-in value. They ran the VIN# and told me the car had been in a moderate accident and that reduces the trade-in value quite a bit.I always held MB dealerships and staff to be honest, ahead of the class, go above and beyond, and provide top-notch service. When the dealership showed me the CARFAX report, I was sick to my stomach and felt deceived. If I wouldve known this at the time of interest, I probably would not have bought it or negotiated a much lower price.I tried to call the sales manager about this, but I havent been able to make contact. I will never use this dealership nor recommend anyone. Other dealerships have the customer sign a disclosure knowing the the car was in accident. This is a good practice and I hope and expect MB to raise the bar and do the same.I will say, I have had excellent service from this dealership with another vehicle. But after this purchase, Im done with MB of Lafayette. Never again!

Great friendly, fast service. Chad was so pleasant, and did everything he could to help out. Very nice costumer service also.

Wonderful experience buying a used vehicle. Rocky was extremely easy to work with, he went above and beyond to put me in the vehicle of my dreams. Paul in finance was very helpful in obtaining great financing choices and explained additional coverages without being pushy. You won’t be disappointed if you buy from them.

Wonderful Staff! My Sale’s Person Mrs. Krissten was awesome! My car deal went smoothly and quickly! They had me riding out into the Sunset in my new 2018 Cadillac ATS! Can not wait to do more business with Moss Motors in the near future

Everything was tops and repairs were done very quickly and couldn’t have asked for better service and assistance from Kim Couvillion.

I had a great experience with the service department at Mercedes of Lafayette. They are super professional and efficient

Excellent service, over & beyond the call of duty! All very courteous & considerate of needs & concerns of Senior Citizens, making them very comfortable that everything would be taken care of. Thx Moss Motors, Lafayette, LA!!!!

Very efficiency sales process, we would definitely buy here again. Great customer service

Great people and service! They do outstanding work! And the people are super helpful and courteous!

Amazing experience!! Best service in town! Everyone was very friendly and professional! Will most definitely be back.

Lester Jones is excellent,friendly,professional and helpful.This is our 2nd purchase from Moss Mercedes Benz.Always great service.

I always have a great experience at Mercedes Lafayette. The staff in the service department always make you feel very welcome and like family.

Always such a quick & easy experience!!

The best experience yet! Knowledgeable and very personable associates from sales to finance to service! Extremely helpful. They will make it happen for you!

Those guys are great. Got me in and out quickly. And I was in a bit of a financial crisis for a repair and those help me out payment. Plus free donuts.

Very friendly staff! Happy with my car service

The salesman Rocky and the manager Bill gave me the best car purchasing experience I have ever had. They were down to earth, gave me all the information I asked for, addressed all of my concerns, and did not use pushy sales tactics. If you are looking for a great car buying experience with people that are professional and respectful I recommend going see the Rocky and Bill at Mercedes Benz of Lafayette.

Thank you for providing outstanding customer service. We love the staff and the service department.

I continue to be impressed by Mercedes Benz of Lafayette. The service department was great to work with and Mitch was very helpful. They are the only place I trust to service my Mercedes.

We bought a used car from west of Las Vegas via web, phone and videos. Kendra, Jerry and Rocky were all awesome. Hubby flew in today and everything went smoothly. Now the drive home! This was way better than sitting in a stuffy used car lot office for hours and jumping through all the negotiation hoops. Great experience, great car, low miles, very fair deal. We are retired and hope to have this Jeep Grand Cherokee Diesel 4 by 4 for many years to come.

Everything was wonderfulProblems taken care ofAlways a good experience

Nice friendly staff. Took excellent care of my Benz. I highly recommend them

Thank you! Customer service was very patient, courteous and thorough!

Very great customer service! Thank you for taking care of my parents! They are talking about y’all nonstop

Moss Motors is a Class A Dealership.... purchase a car New or used, they are working 100% for you!

Thank you Mercedes In Lafayette ! Thank you Rocky for helping us meet our needs and purchase the car we wanted all the way from New Jersey !

Always excellent service as usual! Mercedes is the best!

Mercedes Benz of Lafayette leads the industry in customer service. I went in when they opened first thing and they were so pleasant and offered me complementary beverages.

I purchased a vehicle from out of state. They were very helpful in assisting and providing me with any and all details/ pictures I needed to feel comfortable with the sale. I flew into LFT from CVG. Mike picked me up at the hotel in the am and I was on the road back to Indiana by noon. All in all a very pleasurable experience with them and we would definitely do business with them again.

Always very professional and great service at Moss Motors

While on a 14 hour drive along IH-10, I hit a rock in the road and my left rear tire was sliced. Although it was a run-flat tire, the name doesnt match the experience I had...a totally flat, non-functioning tire. I exited the interstate and attempted to put air in the tire, found the slash and called my insurance company to arrange a tow to the Lafayette, LA, Mercedes dealer because I knew I would need a new tire. (FYI...new Mercedes do not come with a spare...the run-flat is supposed to negate that need.) By this time it was 5:05 PM, and rush hour, construction, etc., was in full swing.) I then called the Lafayette Mercedes dealer to see if I could buy a tire, have it installed and be on my way. I knew it would be close to closing by this time. The person who helped me at Mercedes was Mitch, and he will forever be known to me as Mitch the Magician. He made the magic happen...walking me through, over the phone, checking the tire specs so he could determine if he had a tire in-stock. He did and we made the sale over the phone, taking the credit card info so he could allow the cashier to go home on time. Then he found a service technician who was willing to stay late and install the tire after the tow truck arrived with my car...and we didnt know how long that would be. But, somehow, Mitch worked his magic and arranged everything. At my end. The tow truck came and picked up my car, but because of COVID 19 restrictions, I could not ride with the tow truck driver. So, my car left on the tow truck, but I was still stranded at the truck stop. I add this detail because having placed two Lyft calls and a private limo service call, and waiting and waiting for them to show up, I still had no ride. By this time it was 7 PM and Mitch had long before called to tell me my car was ready to go...but, I couldnt get there! I called a 4th car service, a yellow cab, and they actually came and I finally made it to the Mercedes dealer where Mitch had stayed late...to nearly 7:30 PM. When I arrived, my car was ready to go and a smiling Mitch was waiting there to hand me my keys and wish me a safe journey home. This experience with a stranger at a Mercedes dealer is the epitome of what customer service should be. Thank you Mitch and to everyone else there who took care of me in a scary, nerve wracking situation. Ill never forget the relief I felt knowing someone cared at the end of that phone.

Chad LeBlanc is the best service person Ive ever worked with. He is very efficient and handles your total vist and transaction very professionally. I would recommend Mercedes benz of Lafayette for ALL of your service needs.

Mercedes Benz Lafayette, LA gives superior customer service! All service attendants and managers are extremely professional, knowledgeable and hospitality. I highly recommend this location for all of your needs!