Got a great deal, thats the most important. Salesman I worked with didnt make me feel rushed at all, he worked to answer all my questions - another important point.Bought an electric vehicle and the salesman knew the answers to most but not all of the questions I asked. I understand that, they havent seen many EVs so I guess wouldnt expect them to be experts.I was somewhat surprised that they gave me the car with less than 50% charge and didnt have a way to charge it. I got it back to Indianapolis, but with not too much power to spare.The biggest concern I have is that when I called, the GM didnt want any of his people spending any time talking with me. I asked for details on the lease and a rough estimate on why my trade might be worth, and he said it was a busy Saturday and he didnt have time to answer my questions.Still, the deal was great and my salesperson was good - those are the #1 and #2 things that are most important to me.

Service was great, customer service rep was wonderful. Is there any way to provide a quiet seating area? On my last 2 visits to the dealership the music was at an uncomfortably loud level. It lends an unprofessional “the boss is out” feel.

Idk about everyone else there but the person I dealt with wouldn’t let me test drive any car by myself as if I was going to steal it with two kids. Also was kind of pushy on getting me to buy the car. Was very happy when trying to sell the car but after I made the purchase they didn’t seem very happy about fixing something they should have already known was wrong. To be honest I should’ve went to auto express but you live and learn. Hope this helps the someone.

I am always treated with promptness, respect and honesty. I appreciate the excellent service I experience every time my vehicle is serviced.

Aaron was VERY helpful with our purchase. I had inquired about the truck we had seen online and Aaron gave us a follow up phone call. After looking at it I did feel it was exactly what we were looking for. The next day we drove it and decided it was the one we were looking for.

I bought a car off the car lot with the help of Logan P an Russell they gave me an amazing deal one I enjoy sharing! No other car lot has ever given me the service they have !!! Not only did they work with me on the price but gave me a great trade in value! After a little over a month I did have some issues with the title for my new car which was a pain. BUT... Garrett an Logan P gave me ANOTHER deal an was there for me once again an let me trade the vehicle I was just sold back in an let me pick another one off the lot! Bob Rohrman Kia I’m telling you guys this is the place to go if you’re looking for a new or used vehicle they definitely help you out ask for Logan P he’s the best!(:

I would give 5 stars if you made a truck 😁

Alejandro pa and the Rohrman team were fantastic! Took the time to truly assess my needs and make me feel comfortable with the deal. I went to several dealerships before purchasing with them and they were by far the most pleasurable to work with- dare I say fun? Really nice dealership and service department too.If you’re in the market for a Kia or a used car I’d check them out!

My experience with Bob Rohrman Kia was fantastic! They were all very welcoming and helpful, but not overwhelming. The dealership was very clean and all the employees were very professional, but also very personable. We went back and forth a few times on numbers, options, and general questions, but I never once felt that it was an inconvenience. They were more than reasonable with my trade value and kept me right where I needed to be in price. I LOVE my new Kia K5 and will continue doing business with Bob Rohrman Kia.

We had a great experience with Logan P. The car buying process was quick and easy. Thank you again for assisting us in purchasing our daughters first car.

Went in to check out a Kia Optima and ended up taking it home, I’m absolutely in love with it! Moises was super helpful, kind, and professional. Everyone I spoke with treated my dad and I like people and not just sales to be made, which was greatly appreciated by both of us.

Purchased a 2021 K5 EX from Bob Rohrman Kia, Lafayette, IN. Even though I knew exactly what I wanted, my salesman, Jordan, was a delight to work with. Everyone we had contact with on the sales floor was very friendly, helpful, and accommodating. Im very confident that if there would ever happen to be any issues, they would do all they could to take care of it. Thank you for an easy, pleasant experience!

Everyone I have spoken with has been really friendly. The staff is knowledgeable and very outgoing. I would recommend!

Austin was great in the service department was helpful and got things done. Always professional and kept us up to date. He needs a raise and a bonus.

Like a couple reviews below, purchasing the car wasn’t an issue, but like Nick and Karthik’s reviews, I am also having major paperwork issues with them. I am driving on expired temporary plates. We bought the car in July and are still waiting on registration paperwork. We have been calling for weeks with no resolution. Today we were told they would have to call the title company and then they would get back to us. They didn’t and I called around 6, but everyone from the office was gone. It’s getting a little exhausting having to take time to call so often and not get any answers. It’s also stressful knowing I am driving on expired plates. Again, not a bad buying experience, but I would reconsider if you are an out of state buyer.

My experience was hands down awesome! Logan V. went above and beyond to make sure I had all of the information and options when it came to purchasing my 21 Kia Sorento X-Line! He was passionate about making sure my needs were met. Even more importantly, the follow up after my purchase was even better. Making sure my new car was presented in showroom condition. Overall a pretty flawless purchase! Thanks Logan and the team at Rohrman Kia

I recently bought a used 2013 F150 from Bob Rohrman Kia. My initial buying experience through them was ok, but I am getting frustrated as I have never received any kind of paperwork to register and title my vehicle. It has been nearly two months since I made my purchase and since then my current license plates have expired, and I just made my first payment on a vehicle that is not even in my name yet. I have tried to call, and have left messages and no one has cared to get back with me about this issue. I have never had this experience from any other dealership I have bought a vehicle from as the title work is usually finished failt quick. I hope everyone has a better experience in the titling process than I did.

Great and friendly, very helpful people and service.

My family and I got treated really well, we found a vehicle that was needed, made the best deal ever, and are overall very grateful for the service from the dealer amd manager getting us the vehicle we wanted. Thank you so very much for making our family happy with our new car!!!

The sales representatives were friendly and helped us get a good deal.However, I have two issues with them -1. They have not shared the relevant papers even after 5 weeks of purchase which has stalled my vehicle registration.2. Im an out of state buyer and hence need to call them about this issue. But they are very slow or consciously avoid after-sales issues. I would not recommend buying from them if you are an out of state buyer.

The team at Bob Rohrman was first class. We got the car we wanted at the price we wanted. They also have us a very fair amount on our trade in. I highly recommend!

Got my first car today here with the help of Alenjandro! I was stressed out trying to find a good car for me and he was super patient and answered all the questions I had. He will walk you through all the details and is attentive to your needs. I definitely recommend him and the whole team at Bob Rohrman Kia! The management and finance team was also super helpful to help me get to my payment target so that its a win-win for both sides.Super friendly, great environment and I never felt pressured or rushed to make my decision. Highly recommend to come check out this new team that took over the dealership!

Great experience with the sales staff. Alejandro was the reason I wanted to come back and get my 2015 Jeep Wrangler Unlimited. Everything was quick, easy and painless. Will do business with this dealership again. Highly recommend.

Very helpful when it came to assisting with financing for my repair, great service. Music ENTIRELY too loud in waiting area.

Job was only have done. Interior console was fixed and is fine. Still need front right quarter panel repaired repaired by ziebart.

Greeted and helped by Tony Aguillar. Wonderful experience with a very talented individual. Its great to know that I can be helped regardless of my language. I felt comfortable talking in English, but gradually shifted to Spanish as the conversation continued. Even though I was not ready to buy a car, as soon as my finances are in line. I will not hesitate to visit Bob Rohrman Kia again. Thank you Tony!!!!!!

Highly recommend Bod Rohrman Kia! They went above and beyond and didn’t give me the runaround with my new purchase. They even stayed over to make sure I was leaving happy. The staff was awesome to work with.

The staff went above and beyond to help me out when timing was no where near on my side. Garrett and Brittany did everything they could to put me at ease and erase my stress with the situation I found myself in. As Garrett said, were all people. Truly great customer service and care beyond numbers and sales. 10/10 recommend 👌

So glad I made the two hour drive to Bob Rohrman Kia in Lafayette. Tony and the entire team there made my car buying experience convenient and super easy! I highly recommend this dealership to anyone looking for an A+ car buying experience. Thank you, Bob Rohrman Kia!

We had a fabulous experience at Bob Rohrman Kia! Frankie and Brittany in Service are just so professional and so friendly. When my car was damaged they said it was a very busy week, but they would try to take a look. I have my car back a week later! If could give 10 stars I would!

Alejandro was a great salesmen and all of the peaple at Kia... gladly would do more business with them

I purchased a 2017 Jeep Grand Cherokee from this dealership I drove from Michigan to purchase it and was very happy that I did I have bought many many cars in my day new and some were used and I have to say this was by far the best dealership and the best service that I have ever had my wife is planning to purchase a Kia in the next 6 months and we will once again Drive to the dealership to purchase the car I just want to say thanks to everyone from my salesperson all the way up to the manager who worked right up to the last minute to get me the best rate possible 100% the best dealership I have ever been to thanks again and see you soon

Editing my review from last year and lowering the star rating.My original review is left below. About 8 months into ownership of the car, the car was rear-ended and totaled. I repeatedly reached to the dealer for almost two months to cancel the extended coverage. Not one return phone call came back. Since I live out of state, I cant just drive to the dealership and my daughter that lives in Indiana found no help going in the dealership, they just took my number from her and sent her on her way.I found my original selling finance manager at a different Rohrman dealership. He sent me the cell phone number for his replacement at this dealer location. The finance manager sent me the documents to complete and I returned within a day or so. Here we are another month or more later and no return communication and no evidence that the refund was sent to Kia finance. I have also resent thedocument with paperwork showing that the car is now paid off. I dont rescind my original experience but very frustrated that they would not help the customer process the warranty under a year from purchase.I need to purchase a new car to replace the lost vehicle, but their lack of response is driving me to shop elsewhere.Original Review:Excellent management of a sale from 1700 miles away. My daughter attends Purdue University and I live in Phoenix. I was able to make contact with Spencer in sales. We did the entire transaction via text and a few phone calls. The docs are on my desk in Phoenix, signing and sending back. They made the entire transaction, trade and warranty explanation as simple as possible. Thanks for your help!

This was my first time at BR Kia Service. I took my Sedona to get the air conditioner fixed. Frankie was the employee that took care of not getting the van looked at, but arranged at ride back to my work after I dropped my vehicle off. He also kept in contact with me throughout the day via text message which was great, as it is hard for me to talk on the phone while working. I knew my vehicle was in good hands. The issue was fixed, was able to pick up the van the same day after work. Very thing went smoothly and I will not hesitate to go back there again, if the need arises.

I was interested in getting a new Kia Forte gt so I submitted an inquiry online. I had a trade in and I live over an hour away I wanted to get a number on my trade in BEFORE I made the drive there. The salesman at the beginning was prompt but after sending my information to have my trade appraised he disappeared. I texted back after 2 hours of no response I was told the used car manager wasn’t there this was a Monday. I waited for a text all day on Tuesday and nothing finally on Wednesday I texted again and still nothing solid. Horrible experience I was just trying to get into a new car I was ready to go but couldn’t get helped. Turns out the vehicle I was interested in was still available yesterday over a month later!

Went in thinking the usual that I was about to waste my time and leave without purchasing a new car. From the moment I arrived and met Logan P. everything I thought negative about car dealers went out the window. His service and determination to provide awesome customer service was perfect. He got me into a beautiful 2017 Kia Sportage with almost no miles on it and absolutely beautiful. I would recommend this dealership and Logan to anyone looking to purchase a new or used vehicle. I will be using them again in the future. Go to them you wont be disappointed.

Loved working with Mitch! Extremely transparent interaction. Easiest car buying experience of my life! If you go to Bob Rohrman Kia, you have to work with Mitch. He makes you an extremely informed buyer and treats you like no one else in the car business is capable of.

I bought a Kia k5 and am in love with it. Savannah helped me find the car I wanted I was determined to get the red and she helped make it possible. Everyone there is so sweet and make you feel so welcome. I’m very happy with my purchase and the people that helped make it possible

What an awesome place to be! Fast and friendly from the sales staff to the service department. My only disappointment is that I could only leave 5 stars and not more! Will 100% recommend to all my friends and family!

Aaron is a fantastic salesman. He worked so diligently to get me into a fantastic car! I absolutely love it, and I know how busy and long the process can be, but it was so worth it! Thank you Aaron!!!

I tried to get them to give me a new temp tag or a dealer plate to ensure I was driving legally. This was after I had not received my title and paperwork for my new plates. They said to drive on the expired temp tag for the next couple weeks till I receive my paperwork .They not only refused to help but also hung up on me and made fun of us telling them we also reported them to our financial institution investigating dept. they were Alberto, Miguel, and the general manager. So disappointed in their conduct and customer service. They will lie about everything so please beware. I will not be a returning customer.

Always friendly and on time...a great group of employees!

My wife and I were looking to trade in our vehicle. The salesman (Logan), sales manager, and finance department were all amazing! I would definitely buy/lease another vehicle from this dealership!

Logan vandeveer was very helpful and gave us an amazing experience at bob rohrman Kia!

I was met by the Service Manager upon my arrival and my departure. He along with two other employees checked with me during my service to ensure I had no questions or unanswered needs. Exceptional service.

I wasn’t planning on buying a car but as soon as I was greeted and attended by Tony one of the cars sales men, he really sold me into buying a vehicle! I would highly recommend coming to Bob Rohrman Kia in Lafayette IN. Everyone there is very kind and helpful. Ask for Tony Aguilar who is outstanding!

Purchased a 2019 with 20k miles on it. I could not get anyone in there to sit down and actually go over any numbers. They were unwilling to even tell me the price and I had to get online to see what the asking price was. I ended up paying about 5k more than I wanted, but they insisted there was no room for movement and they didnt offer the same military and first responder discounts the Kia dealership in Indy offers. All of that aside, they didnt mention anything about how much work needed to be done on the truck. Ive already spent over $2000 on things that I feel should have been disclosed before I purchased this truck less than a month ago.

Purchased a Stinger! Was an amazing experience have to acknowledge one of the managers Miguel who was very experienced and was able to speak Spanish to all my family about my car purchase details! I left with no questions on my mind! Kia Bob Rohrman Lafayette, everyone showed happiness and cheerful emotions!!

Worst dealer experience in my life! This dealer is NOT to be trusted and will not stand behind their sales or service. Stay far away from this dealer if you value honesty and integrity.Thank you for your response. Who should I contact to continue the conversation?

Autumn, Miguel and the entire staff were so helpful. I was a challenging situation and they put me in the vehicle I wanted and most importantly at the price I wanted too. They are the best and really care about their customers!!

They like to tell you something is wrong with your car to make you feel like your trade is nothing. They are rude as well.

Mitch Evans was helpful and worked hard to get me financed. The staff are very friendly and helpful as soon as you walk in the door,

My sales person Mitch, went over and beyond d to find the exact car I wanted! Thank you so very much I love my KIA

Had my tires balanced, service was fast and well done. Had a minor hiccup with dealership coverage, and Frankie communicated the issue with us and helped us find a solution in fast and friendly manor.

Logan, Jordan, Victor and the rest of the team were all nothing but kind and considerate. Jordan really went out of his way to work with me on finance, and made sure all of my needs were being met. From the moment I set foot in the door, to the moment I left it was top of the class service all around. I have complete confidence that if anything were to happen, they would take care of me. Proud to say this is one of the best dealerships I’ve ever set foot in.

During the purchasing phase, the staff was great. Closing time was 7:00 pm, but we live far away, and got to the dealership at 6:50. We drove the car, negotiated, and didnt leave until 8:30. Two nights later we went to pick up the car, and the staff also stayed late. The service after the sale, however, was disappointing. The F&I person, Nick, left a message for me nearly two weeks after I purchased the car indicating he had neglected to get my signature on a page needed to process the title work. This indicated that he had waited this long to begin working on the title process. I returned his call immediately and left a message. After a week and a half, I had not heard from him and called again. So we are now 3 weeks after the purchase. He needed my email address to send me the paper to sign. This was an unnecessary delay--my email address was on the purchase agreement, the same place where, I assume, he obtained my phone number to call me in the first place. After another week and a half, the title finally came. However, the mailing address on the title was not mine, but the dealerships address. The title department was quick to correct the mistake. Overall, a disappointing experience which I would not recommend to others, mainly because of Nicks neglect and long delay.

Easy to work with, quick and painless. Autumn and Gwen did a wonderful job.

I came here with the intention of just looking around for vehicles, savannah helped me find the perfect vehicle for my sons girlfriend and helped us buy it that day, would recommend her to anyone. She even took the time to set up delivery and make it extra special. great smile, friendly stature. All around a great place to buy a car. Thank you savannah !

Autumn was simply the best. So sweet. Made a lifetime customer out of me. She’s got a bright future ahead of her! Many more purchases to come from me and my kin.

We have been happy with the purchase and the staff we dealt with.

At Bob Rohrman Kia expect nothing but the best when purchasing a vehicle. Get with Patrick and Logan for the best purchasing experience. They did everything I needed via telephone that way I could just swing by and sign. Would recommend to anyone.

Stayed way past close to help us get the best deal on a new car. Truly care about their customers, work with you on price, and have the best offers.

We had a wonderful experience with Autumn. She was very professional & a great salesperson.I would recommend this dealership to anyone! Thanks!

Came to Kia this weekend to buy a car and I just wanna start off by saying one of the best dealerships I’ve ever seen in my life!!!!The energy was immaculate, everyone was phenomenal and generous, especially Autumn!!! She answered all of my questions and gave me her full attention!!!If y’all want a car? Kia is definitely the place to go! Im blown away!!!!

I took my car in for a system update and a noise that was driving me absolutely crazy .. Thats when i was introduced to Frankie back in the service department and he took absolutely no time at all to get my car taken care of and made sure I felt at home and kept in the loop about my vehicle the entire time .. Frankie is good people in my book for sure he is probably one of the most all around professional people I have ever met at a service shop or dealership in general dude is an all around boss and will definitely be the one i call on for any other issues or maintenance needs of mine .. So do yourself a favor and hollar at frankie over at the Bob Rohrman Kia in Lafayette you wont regret it !!

Talked to Autumn on the phone a few days ago about possibly buying a Stinger, although the one I wanted sold, she was able to direct me in another direction that might suit me best. Thank you again Autumn. I will be buying from Kia and you again !

Staff was very kind and friendly. Took care of me and my elderly mom. Great deal as well! Highly recommend! Go see Logan V

Bob Rohrman Kia gave an amazing buying experience! Everyone was kind, friendly and capable of answering any questions. It was a different level of care, and it was personable. They really take care of their people

All I can say is wow. A great team here, from sales to financing. Very smooth and tension free buying a car here ! Thank you Lafayette Kia team !

Great experience! Autumn was amazing & I would recommend this dealership to anyone. Thank you so much.

Went it because my car was acting up. They had me in a rental and out the door withon minutes.

Savannah was very sweet. Explained everything we needed to know for our purchase ! Best car buying experience I’ve had thus far !

Recommend to anyone looking for an amazing place to work. Great culture; great owners, great customers, great fellow workers...unbelievable!!! #Shake the Llama

I drove 64 miles just for you to get the vin on my Kia. You ordered the part and I am still waiting to hear from you. I could have given the vin on the phone or by text. A real waste of my time.

Dont Honor their price. They list a vehicle on the internet for $48k and after you are ready to sign paper they add $2k for market adjustments and other additions. Dont bother

I am so impressed by the kindness and knowledge of this dealership! Autumn was immaculate to work with and she helped me get into a brand new car that I could only dream of, in my price range! Thank you so so much to Autumn for everything, and to Gwen for her knowledge on numbers!!

Very nice first car buying experience. Caden helped me find the best options for me. Definitely would recommend .

Talked to savannah on the phone about looking at a K5, she was very informative and a great listener to my needs and wants in a car!! I can’t wait to buy from her!! Great customer service all around! 👍🏼👍🏼

I have always had great experiences with the service department. Once again they came through for me in record time. Jerry is always very helpful and shows great customer service.

(This is an update to my original review posted 7/1/21 - below)I originally gave 2 stars. Now changing to 1.In response to the dealers request (below) that I contact them to remedy my situation, I have tried - unsuccessfully - for over a week to speak with a sales manager. I initially submitted a request via the dealership website, explaining my situation and requesting a manager call. This, instead, put me in their sales pipeline and lead to 3-4 texts/emails/voicemails per day. So I called and spoke to a sales rep, explained my situation and asked to speak to a manager. Rep was very polite, but explained it was very busy in the store and she likely wouldnt be able to find an available sales manager. So I gave her my information and requested she remove me from the sales pipeline and have someone call me. She assured me a manager would call back. That was 5 days ago. The sales contacts continued for 3 more days (I had to notify 3 different people I am not in the market for a new vehicle) and I still havent received a call from a manager.In addition, (as mentioned below) my sales rep had assured me licensing and registration in my home state was included in the quoted price and that plates would be mailed to my home. A month after purchase I learned that I had to go to my local licensing office to obtain plates. I went, waited 2 hours, and learned I had to pay an additional $1100 to get the plates - and that the dealer had provided a check for only $35 toward licensing.When I wrote my first review, I was irritated and disappointed in the service I received from this dealership. 2 weeks - and $1100 - later, Im frustrated and angry - and wondering if they are intentionally avoiding me.If anyone from the dealership is reading, please have someone call me. My last name is Lange. I purchased a used Subaru in May.-------(My original Review - posted 7/1/21)Purchased a used vehicle from out-of-state. Early sales process went surprisingly well. But once we committed to purchase the vehicle, things went downhill. Sales rep became less responsive. It took 3 days of me calling before they sent me paperwork (they were unable/unwilling to do paperwork online) - after I had explicitly told the rep I had urgency to take delivery on the car. I called to complain to a sales manager who assured me he would look into things and get back to me quickly - he never called me back. At closing, I was assured that the dealership would take care of title, licensing and registration. A month after purchasing the car, we still hadnt received plates. After a couple calls to the dealer, they informed us that we had to contact our state licensing department to obtain plates. Very disappointed. Would not purchase from this dealership again.

BEST CAR BUYING EXPERIENCE I’VE EVER HAD. Working with Kaden Price on getting me exactly what I wanted was a blast. He nailed it!! I WILL TOTALLY BE COMING BACK AND SENDING EVERYONE HERE!

My experience in purchasing my last vehicle was fantastic! They were very professional and friendly. Jalen did an amazing job in helping me accomplish my goals and I would highly recommend this place to anyone looking for a new vehicle

Horrible customer service, they need to become more organized. Lots of confusion here constantly. never answer the phones. Moral of story go somewhere else to buy your car

Gwen, Vic, and Ale Pa made the experience awesome!Couldn’t be happier with my 2016 Highlander

I had nothing but bad luck trying to get a new vehicle. I was expecting the same results from here as well but lucky drove away with a new car. Logan was awesome and did an outstanding job helping me out. Great job to the whole team!

Logan P was a pleasure to work with. He made everything easy as soon as I walked in the door till the time I took my car home! I WILL BE BACK!

Brought my car in for service and was instantly greeted with kindness. Frankie was fast and friendly and made sure I was updated every step of the way!

My transmission blew at 3000 miles, and they replaced it under warranty for free. As an extra, they drove me home and helped set up the car rental for me. They were extremely helpful and polite. Glad to have my vehicle serviced by them.

Took a total of 8 hrs to purchase car! Tried calling my insurance company couldnt hear for the music blasting which was asked to be turned down. Car salesman walking around yelling bop at eachother! Most unprofessional experience ever when purchasing a car!

Loved all the feedback we had received about the entire car... we went in for an oil change and next we was recieving paper work about the ware and tare on the car, the battery life, alignment..Just overall a great set up

The amount of attention to detail and the willingness to help that if provided is spectacular and highly recommended for anyone needing a vehicle

Purchased a Kia from Aaron a few months ago. Had a great experience with sales and service. I will buy my next car from here.

I came to Bob Rohrman Caswell to look at used cars they were all in immaculate condition of the sales people are very helpful and Kaden was very helpful in helping me buy my new used car

They always service my Kia & I never have problems with their work. I’d never take my car anywhere else ! Thank you Frankie 😊

Has false pricing their website. Called about a car, did not have the best service first of all, then second they got very rude over the phone when they tried telling me the vehicle I was interested in was now $10,000 more because of “the market”. They need to advertise correct pricing.

The employees here are the best that I have ever seen or experienced. They take care of you like youre family. I was skeptical at first being from out of state, but I took a gamble and low and behold it was the best investment ever. What led me to this store was my friend recently bought a Telluride from a salesperson named Gwen. JT told me shes great with her clients and the most exciting part, she got to shake the Llama. I had to see for myself and exactly what JT said Llama. I cant tell you anymore with what I already know, but you have to come down here and experience the energy in this store. The music, the smiles, the laughs, and most of all the kindly faces here. Thank you Bob Rorhman Kia, it was an amazing experiment

It was the worst experience I have ever had getting into a car and if I hadnt been leasing with them, I never would have gotten mine from them but I thought I had no choice... They lie to your face, they dont subtract your down payment, they gave me the same payment as a $2000 more expensive car and then say, its basic math.I told them I needed to be out of their at a specific time and gave 4 hrs notice. They made me sit there and didnt even try until it was almost time to go. Then they can fly through the papers and try to slide things by. So tell them a time way in advance and really take time to question the details. But look out for your down payment, they wont show you your full payment until the very end after youve signed 20 papers and if you finance through them, that guy gets commission, he will tell you anything to get you to finance through them and not your own bank. That is a fact, I know people in other Bob Rorhman dealerships. The sales guy does not,but the finance guys do.I have horrible anxiety and felt stuck bc they take your car and park it out of sight, give you the new keys and take yours before they even give you the papers to sign. I was almost in tears and I wanted out, but unfortunately I had already paid the down payment before I saw my outrageous dollar final price.If you finance through your bank, its owned by Bob Rorhman Lincoln Hyundai, there is no Bob Rorhman Kia to finance through in Lafayette, which is the only reason I didnt finance through my bank... I just thought my bank didnt work with them. Would have saved me 60 bucks a month for seven years. Cant wait to refinance.They say congratulations, but they should be saying, Im sorry we screwed you over.

The fella that fixed the radio fixed it but stripped out all the Amp wires that were in it, I didnt tell them to do that and the floor molding for the door seal is broke now

8 hours. Thats how long Ive been waiting for a real price. Car is listed at 31k. I ask for an out the door price at 9am. At 330pm I finally get a price of 37k. 6k higher then its listed online. Then I question how its 6k higher and I get told due to a military discount which is $400. I say thats incorrect and no response to calls or texts. This is the worst buying experience ever and I have worked in the auto industry for 20 years. Very, very sad to see.

Constantly calling, texting, & emailing me spam surveys. Always telling me I need an oil change thousands of miles early or other services over 13,000 miles early. Giving me gift cards as part of my car purchase agreement and then putting expiration dates of a few months later when you gave them after I signed the papers making them useless. The first salesperson and only one that ever talked to me before deciding to purchase, over a two year period, absolutely refused to listen to me about what I wanted or the price. I had to walk in and buy from a stranger because she so adamantly refused to listen to anything I said.