What a great experience! Most of the correspondence was handled by text because I was unable to get to the dealership for a few days. Brennan White was prompt, professional, and helpful. He was there to greet me when I arrived and we were able to test drive right away. He patiently went through every detail about the car, and answered all of my questions. He made the whole process easy and comfortable. I am very pleased with the customer service Ive seen so far and feel confident they will continue that service in the future. Give them a chance to earn your business. Im sure you wont regret it.

Purchased on line, very easy, had a few questions that Emily was able to answer. When I went to the dealership to pick up my Tucson, had no issues. Jordan took his time and went over everything, answering any question I had. There were no hidden charges or surprises, the price is what was advertised. The best New car purchase ever. Thanks to Emily and Jordan

Best car purchase I ever made. Prices were good, process was seamless and Leif was the best salesperson ever. I even drove out of town to purchase my car there. I would recommend highly to anyone.

I have had nothing but Great experiences there and Brian was a pleasure to deal with. He took his time and never made me feel rushed to make a decision. He laid it all out on the table and let me take my time deciding. In 2 months time I visited him there 3 times and he was very pleasant each and every time. This time I finally saw which one was meant for me that had all the bells and whistles I wanted. When I went over to sign the papers, Jordan took his time as well letting me know all about the warranty that came with it and the extra added warranty available as well. Again, he took his time explaining it all to me and didn’t rush through it so I could make the right decision. I promise if you looking for your new ride you won’t regret going see them at Sterling Hyundai on Johnson St in Lafayette. I didn’t regret it for sure. I have had a Hyundai Sonota and a 2018 Hyundai SantaFe before and I must say I never had a lick of trouble with either of them. I brought my previous vehicles for their check-up (aka: oil changes) and the service department was very courteous as well. I have my faith in Sterling Hyundai 😊

I feel like they treat me special. I don’t know if others feel the same. My favorite service writer, Kellie, takes excellent care of me.I’m not too happy with the appointment scheduling via the website. I hear they are having trouble with the info transferring to their system. I’ll call for an appointment next time.

Brian Verdine was incredible - down to earth, cool guy who didn’t pressure me into anything. He gave 10/10 service and would definitely recommend him to anyone wanting to shop at Sterling. Hope your dog heals up!!

There were no new cars as shown on their website. Had to find sales guy after standing in show room for about 3/4 hour. Dealer add-on seem to be 2x or more plus the dealer added $2-4 thousand for market adjustment. Dealer ship has 2-4 customer parking spots and no other. Also to over 20 minutes to turn around a fully size pickup because all drive way areas were blocked or closed off.Find another dealer with better customer service and parking access on their site.

Awesome dealeship, worked with me the whole process to get the deal I wanted. Highly recommend. ask for Logan Richard, real great guy

Absolutely fabulous, stress free purchase of my new car! I live in New Orleans and they even delivered the car to me at work! Exceptional service.

During my search for the particular vehicle I was looking for, I noticed this dealership and their inventory. I found what I was looking for and contacted the internet sales department. They guy I spoke with was extremely polite and very knowledgeable in their products. I would highly recommend this dealership to others.

Our Santa Fe had to have a new engine in it and Kellie did a great job of handling it. Thanks for caring about us.😃

Sterling Hyundai does great work and great customer service. I had a very nice chat with some of the workers. While my vehicle was getting looked at, it was taking longer than expected and one man asked me if i needed a ride somewhere near (like for food or anything) and I kindly said no thanks, but him just askingmade my day.

Very, very friendly staff. Great at communicating… and as a former “training presenter” in topics including communication, that is a big deal to me. They thoroughly explained everything to me.

Never disappoints!!! They make sure to take care of their customers above and beyond what is expected! Amazing service!Thank guys!

The energy is always⚡ELECTRIC⚡and contagious at Sterling Genesis! Those boys and girls always have smiling faces, and courteous demeanor. The experience, so far, has been top notch. Brian V is a total thug boss and Blake should for president of the USA. This team is unstoppable. Thanks guys for making my decision an easy one.

Top notch dealership from helping find the right vehicle all the way to purchasing. No pressure just honest helpful service.

Sterling gets the job done and dont take long at all keep up the good work I salute them for doing a fantastic job

Very satisfied customer, I also had a very good sellsman that worked with me and I love my new car

With a growing business like Sterling Hyundai, its extremely comforting that they always try to put their customers first. A huge shout out to Kelly in service and her customer care! Thank you Kelly for the great service you provided!❤

Very professional and low pressure. My salesman, Anthony, was wonderful. I never felt pressured and when I asked questions they would answer them with confidence. Sales manager (sorry I don’t remember his name or his trainee 😊). I love my new Santa Fe 🥰🥰

Was extremely satisfied with the service and professionalism of the Sterling staff. Coco is one of the best and the most awesome salesman I have ever dealt with. He went 100% all in to make sure I got the deal I needed. I did not worry at all. Chase Eaglin made the signing and payment process a breeze. He was thorough and answered all my questions. Thanks for making my car buying experience one I can tell others about.

Hands down the best customer service in town! Sales, service, finance, they have it all. They are so willing to go out on a limb to help a customer out. I have been going to Sterling Hyundai for over 10 years now. I will continue to be a patron at this local dealership.

Blake was awesome to deal with while I ask 1000 questions. He made it a delightful experience. Chase was also amazing working through the purchasing process. Would gladly shop there again. Thanks

Impressive attention to detail. Knowledge of vehicle and maintenance needed. Great disposition of staff and sales people. Feels like home conducting any business here. Grateful to have such a great automobile experience in times such as these.

Great service.. Unfortunately the dealership did not have my sensor in stock..so I have to wait for a call back. Keep up the good work Sterling Hyundai!

I truly am appreciative for free oil change for life of vehicle. I like having an all-point check system to check my car out at each visit. I made a suggestion to check car battery in check up visits. I had the experience of battery dying a few days after an scheduled oil change. Also, I suggest that an scheduled oil change should take 2 hours. But, cant beat having an free oil change. I am grateful. The lobby is comfortable...cant beat that!

Jerry and everyone at Sterling Hyundai was so helpful in putting me in my new Palisade. They went above and beyond to ensure I was taken care of and happy with the purchase. I would definitely recommend purchasing from them!

Blake was excellent. He explained everything and did all the leg work to deliver the vehicle three hours away and pick up my trade. Very easy to work with, no frills purchase.

My experience with Anthony Arceneaux and Chase at Sterling Genesis was exceptional!! These two guys were very professional and personal. I will refer friends and family to this dealership! I drove a 150 miles to get my G70 and smiled the whole drive back!!!

Very helpful, courteous, and friendly. Coudnt ask for better.

Had a pleasurable time purchasing my new Tucson. Emily was very helpful and responsive to setting everything up online and kept me updated as the deal progressed.

We had an amazing experience with Sterling Hyundai! It was smooth, and the price was just right. Highly recommend!

Emily was very thorough and professional. She seems to honestly care about her customers. The only downside is the surcharge management adds to some vehicles. We bought a 2022 Pallisade and are really pleased.

Great customer service and very informative. Sterling offer great value and options to protect your vehicle. Highly recommend

I had a great experience with Sterling Hyundai! I was able to do most of the communication via text or email which was very convenient for me. It was a no hassle experience!

I went in to get my car serviced. Everyone was super nice, and I even got to experience a test drive of my next vehicle!! Thanks everyone!!

I had a great experience buying my car at Sterling Hyundai! Our salesman, Jordan Richard, was very helpful and friendly. He took his time, went over all the features of the car, and answered all our questions. Jordan, along with the rest of the staff we worked with, made buying a new car a truly fun experience!

Great experience! I was greeted at the door. My salesman Brian Vidrine was knowledgeable. Easy working with Jordan in the business office.

Staff was extremely friendly and knowledgeable. The buying experience was quick and easy … will buy another Hyundai in the future … Thank you MeMaw for working with us in making this purchase a pleasant experience!

Great sales and service. They really make every effort to satisfy customers. I could not be happier with my experience with Sterling Hyundai.

Blake Meche was my sales attendant! Accommodating, attentive, got me exactly what i needed within a days time, NO BS! I’d already had a couple of horrible experiences and this was the best one I could’ve asked for!

Everyone was very helpful and, I am satisfied with the work that has been done on my vehicle. The staff there are awesome.

Sterling Automotive is a 5 star operation. From every employee to the perfect vehicle, it is all amazing! So glad to be a customer!

Brian Vidrine was our sales consultant. He was extremely courteous, helpful and knowledgeable of the vehicle we wanted. Thank you Brian for the exceptional customer service.

Everyone was exceptionally nice and very accommodating. I cannot say enough about how pleased I was with your establishment.

Leif did a great job making sure that I got the car the Best car for me. Leif and Jordan answered all of my questions and treated me with great respect. I would highly recommend Sterling Hyundai especially Leif, if you are looking for a vehicle.

I would have given it more stars but every time I bring my vehicle another issue arises with it after I leave. I went in to fix vehicle recalls and repair a lock on a door. When I left a check engine light that wasnt on before came on. They checked the light and said it was a separate issue from what they did. I returned and had them repair that issue. The same day after I leave and lock my door my car alarm starts going off for no reason. I had to unlock my vehicle and lock it with the key to by pass the alarm so I could sleep without it going off every few minutes. I dont understand how I always have another problem that I didnt have before I went to the repair shop. Oh and by the way for both visits combined costed me over $1200.The staff was nice but at this point debating if I should find a different place to repair my vehicle.

Had the best experience buying my vehicle. I wouldnt go anywhere else!

I had originally planned on stopping at Sterling to just look at the Palisade because I had found one on vroom but needed to physically see it. I ended up meeting Coco Thibeaux and walking away in a brand new 2022 Palisade Limited!! The process was super easy and enjoyable!! I cannot say enough great things about Coco and Jordan with finance!! I highly recommend Sterling!!!

This was the best and easiest car buying experience of my life. The people were friendly and easy to work with. No haggling, they actually got our note lower than we asked.

Purchased a vehicle from Sterling Hyundai in February 2021. Emily Bertrand did an excellent job during the selection and purchase of the vehicle. Emily was knowledgeable and provided excellent service. I would recommend using Emily for your next car purchase.Sterling Hyundai gave me the best pricing when compared with dealerships in Baton Rouge and Gonzales. Rated 4 out of 5 stars because detailing on the final delivery could have been better on the interior of the vehicle. Overall great experience.

Working with Coco made my car buying experience so enjoyable. Service at its finest!

Best car buying experience ever! Jordan and Blake were awesome to deal with and eager to earn my business. Financing was quick and easy and Chase didnt hound me on back end products or try to twist my arm in any way. Did I mention that I have never stepped foot in the dealership? I live 3 hours away in West Monroe La. They sent a driver to deliver my new G70 and picked up my 2 trades and even followed me in my new car to the gas station and topped it off!! 🤯 Im very satisfied with the whole process. If you are on the fence about buying from Genesis of Lafayette stop hesitating and give em a call! Ask for Jordan!!

I had a great experience with Sterling Hyundia of Lafayette. Brent in service was amazing, everyone was great. I would definitely recommend them to anyone. As for as Hyundia corporate, I was not impressed, no help from them, nothing good to say about them.

Jordan was great. He explained everything about the car, in detail. Everyone at the dealership was very nice, and we love our Palisade!

My experience at Sterling was stellar! My salesperson was Emily Bertrand and she was FABULOUS. She was kind and understanding and listened to what I wanted in a car and did NOT pressure me with those high pressure car salesman tactics. She will really climb the ladder at Sterling because of her calm, understanding and helpful personality. Also the financial agent Jordan was the most pleasant, experienced and knowledgeable finance manager I have ever encountered in all my years. I am happy that my son in law Michael Menard convinced me to take my business to Sterling Hyundai!!

Sterling Hyundai just could not have been any better. The staff are very friendly and I felt very welcome there. My salesperson, Emily, was AMAZING. She is so knowledgeable about the vehicle features and was very patient and answered all of my questions. I never felt pressured or uncomfortable or like someone was trying to take advantage in some way. Everyone was very professional, thoughtful and helpful. I LOVE my new Tucson!

Sterling Hyundai has a very friendly and helpful staff. I always have a wonderful experience every time I go in .

Every Hyundai service appointment has met my expectations! Kelly is super to work with. She’s very knowledgeable.

The staff at Sterling Hyundai are great to work with! They are professional and have excellent customer service! I highly recommend you visiting Sterling if you are looking to buy a vehicle.

Brian Vidrine is an exceptional Sales Consultant. Palisades are the hot ticket right now so they are hard to keep in inventory. I contacted him a couple months ago and he kept his word that he would notify when more stock arrived. I live 2hrs away so he provided me pics for each inquiry the past months. He never waivered. After 5 months of searching he finally link me to my new Palisade. The dealership experience overall was wonderful with a better deal than the 3 others I tried. I would definitely recommend Sterling for your next purchase after all they are ranked the best in Louisiana. Give them a try and you will not regret it! Thanks Brian and Jordan again.

I understand sales people have to try to get their sale but dont lie and say someone else is there for the same car as well just to try to get a quick sale, and 3 days later that same car is still on their lot! As far as for the driving and all that goes all that went very well. Just didnt care for them being pushy and then kept changing and taking back words and deals they would say one min and then the next be total opposite!

Great customer service! Allison was such a pleasure to work with!

My experience was amazing! Blake and Brent went above and beyond to make sure i found just the right car for me! I HIGHLY recommend Sterling Hyundai! If your looking for great deals and awesome service let Brent and Blake take care of you! 🥰

We were greeted quickly upon entering the dealership, although we were not approached while looking on the lot (which is good because we didn’t want the pressure etc.).There were some delays which made the process take longer than appreciated, but our salesman was easy to talk to, very upfront with everything and personable. We ended up purchasing our car with a great deal and didn’t feel pressure.

Great Staff! They made it really easy for me

Sterling made this process so easy and painless! Thank you to Scotty Bihm and Spencer Daigle for all of their help. I can’t recommend Sterling enough!!!

If you really want a good vehicle with service and dealer stand behind the sales, sterling automotive group is the place to visit for new or use vehicle.

Called the dealership to reserve the car that I will purchase a day before I come to pick it up and they gladly did that for me. When I came in the following day to make the purchase, Brennan got it all set up for me, he is very knowledgeable about the car and very helpful. The overall process was smooth, I would recommend this dealership to my friends or whoever is looking for a new Hyundai!I am so happy with my Elantra Hybrid Limited! Bang for the buck!

I always receive great service here. Since 2015

I highly recommend Sterling Hyundai. I purchased my second Sonata with Jake yesterday and once again I left with a smile on my face. I look forward to doing business with them again in the future.

Hands down the best Sterling store the sales team is amazing they helped to get me in the vehicle I wanted and they have one of the best managers

We had a wonderful experience buying our new car. Thank you all!

I took my car there on June 10th 2021. Called once a week for an update never got a response. I finally get a call back July 16th from the manger of the service department accusing me of not owning a car I owned. After providing paper work to them they realized I did own the car. On august 20th is when I finally got the car back. I purchased the car as a graduation gift for my daughter and was not aware of the engine recall until I went to the dealership to check on the car and was told by the service guy about it. I was treated poorly and also was the worst dealership experience I have face thus far. I own a Hyundai and I like them but I would never do business there again!

Sterling Hyundai did a great job from start to finish in getting us into a new car.

The best experience I have ever had when purchasing a vehicle my salsalesman Brennan was very patient with us to find the vehicle that my wife was happy with.

Kelly is always super to conduct business with. Always pleasant, polite, and helpful!

It’s always a pleasure to deal with Sterling Hyundai and especially Emily Bertrand! A wonderful dealership with a wonderful staff providing high quality products and first class service!

Made appointment and they performed recall in timely manner. Courteous as well.

Everyone was very friendly my salesman was exceptional

Great dealership and amazing people running the show. Everyone was very helpful, as Im a first time buyer, a special thanks to my salesman Coco! Would recommend Sterling to any and everyone and will most definitely purchase my next vehicle with them as well.

I am very happy with my experience at Sterling Hyundai. I have bought Honda the past 3 vehicles and I am very pleased with my Hyundai Elantra! It is a beautiful car and I enjoy driving it! Everyone was so friendly and my salesman Blake was knowledgeable and answered all of my questions. I will be using their service department for all of my maintenance and cant wait to see their new location!

I can not complain at all about the purchasing experience at this deal but when it comes to the service that is a different story. The genesis care plan post purchase is a complete joke. Previously owning a g80 when they first hit the market I NEVER in my 2 years of ownership was given a genesis as a loaner car while my g80 was in the shop for service or manufacture recalls. Fast forward 2 years and I’m back with genesis, now driving their g90 ultimate. Getting a genesis loaner when getting my vehicle serviced is normally a 3 week wait for one to be available. It is very apparent that the dealer does NOT have enough for the amount of cars that need to be serviced. Apparently this is going to change because I’m at the service department right now and I was told that next time my car was serviced that I would not be getting a loaner because loaners would only be given to customers that are having mechanical difficulties with their vehicles and loaners would not be given out for normal maintenance services. This does go against genesis promise to its customers. The same person that told me this (the man that works at the back counter on the left) also told me it wasnt that big of a deal that my cars oil was overfilled and that probably nothing would happen. This is only a minor offense when it comes to the lack of mechanical know how of the service technicians. This is the second time in a row that I have brought in my G90 for an oil change only to have them overfill my oil by 1.5 quarts and consider my car an AWD when it is in fact a RWD. Easily distinguishable by looking under the car or looking for a badge on the back of the trunk. The only way I found out about this issue the first time was by checking my oil after the service. It is now oil change time again and as I walk out of the dealership I check my oil and sure enough the oil is so far past the dipstick that the oil level surpassed the plastic part of the dipstick. I thought that this issue would of been resolved after I sat down with the service manager to let him know how poor of a job his technicians were doing. Apparently not. Not to mention the financial side of being charged for additional oil that is not needed just to watch them have to take the car back and drain it to the proper level. Absolutely pitiful that the technicians lack the common understanding that they need to check the dip stick before finishing with the service process. This issue has been well documented and I pray that the issue has not caused my engine damage after driving the car with an overfilled oil capacity. To the service managers defense he did tell me that my next oil change was on the house but I’m not sure if I will trust the technicians to take my car once again.Follow up. I got one of those emails asking about how my service experience was. I replied with a screenshot of my review to which I got no response.

From our first visit everyone went above and beyond to help us out and since then we always receive just awesome customer service. Hyundai Genesis in Lafayette Louisiana is very highly recommended.

This is the second Car I have purchased through Sterling Hyundai. Thank you Jerry for making my experience great and enjoyable. I didnt feel pressured or rushed. Very knowledgeable and Professional !! Highly Recommend!!

Salesperson Emily was very interested in selling a car. When asked the price of a car she replied that we should look online but shes the salesperson and she didnt make it her business to go find out the price until after the third time of us asking. She was asking to see if we were waiting on income taxes or stimulus money to buy the car which made us feel strange and profiled. After her asking many questions we just left and headed somewhere else.

Everyone was very nice and helpful. Buying process was fast and easy.

Jake Daigle is the best salesman! I always felt like he was on top of things, even when the dealership was extremely busy. He always checked on our family to make sure we didnt think anyone forgot us and to make sure we were getting the paperwork taken care of as quickly as possible. Even when I had issues after I took delivery of my Sonata Limited, he went out of his way to make sure things were taken care of. I am so glad I drove 2 hours to get a car from Jake, he really made the long drive worth it.

Went to do an oil change Saturday morning. They were very fast and friendly.

Easily the best spot for Hyundai Genesis vehicles in the Lafayette area. Nice lot and easy scheduling for test drives without all the extra haggling and credited checks just to test drive. Definitely high regards for customer service!

We went to Sterling Hyundai for a just a test drive of their Kona, but when we got there the Sales Associate Emily Bertrand was very helpful and was able to get us into the car we wanted the same day. Shortly after arriving we were heading out for a test drive. When we told them we were interested in purchasing, they got to work getting us financing and thankfully did not keep us waiting for long. I had a very nice experience with this dealership and was in and out with a new vehicle in only a few hours. Very thankful to all the smiling faces and knowledgeable Associates at Sterling Hyundai, they will definitely be a first stop for any future purchases.

My car purchase was extremely pleasant from start to finish. I was welcomed with warm greetings from the staff the moment I entered. The salesman Cortney was awesome! He was so attentive to my needs, and eager to help me seeing as how this was my first time buying at a dealership. He wasn’t pushy and was very patient with my many questions and indecisiveness. Everyone there was so polite and professional. They all seem to love and take pride in what they do and it shows! I will without a doubt return when it’s time to purchase another vehicle!

Excellent customer service from Chase Eaglin and Kevin Zerangue. The dealership has a wide selection of vehicles to select from. This was my second purchase of a Hyundai from this dealership.

I am very pleased with the exceptional customer service I received on February 6, 2021. Coco was very helpful as well as the manager and the guy who did the rest of the paperwork with me(sorry I dont remember his name) everyone was awesome and just as excited as I was about purchasing my first brand new car ever!! I absolutely love my shimmering silver 2021 Hyundai Sonata Limited. Thank you....

Very Awesome experience!! All of the staff were so friendly and eager to help. I worked with Jake and he has such an amazing personality and went out his way to get me the best rate and the perfect vehicle for me and my family needs!!! I will definitely be a returning customer in the future.

Superior dealership in Lafayette with great customer service. Thank you Kevin Zerangue sales, big thank you to manager Blake. Great big thank you to my friend Kevin Bacala for all the help and assistance. Thank you for what you do!

Emily made buying my new Tucson easy and seamless. I had questions and more questions and more questions and over a month of emails she answered them, Thank you Emily I LOVE my new Tuscan.

I had a very successful experience at Sterling Hyundai. It was a pleasure working with Allison and her team. Very welcoming environment. She made me comfortable with my purchase and did everything to make sure I was happy with my 2020 Hyundai Sonata SEL! Awesome deals and great service, you can’t beat that! I would highly recommend Allison and her team at Sterling Hyundai.

Melissa in the parts department was a great help! I definitely highly recommend Sterling Hyundai!

One of the best car buying experiences Ive had. I enjoyed it so much I went back 3 days later and bought another one! Blake Meche was an amazing salesperson!