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L H Brubaker Appliances and Water Treatment
896L Plaza Blvd, Lancaster, PA 17601, United States
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L H Brubaker Appliances and Water Treatment
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Li
Review №1

Don was amazing to work with. He notified me 20 minutes out that he was on the way. He did a great job with the install and taught me all about the new appliance. Great customer service Don!!

Da
Review №2

Very satisfied with entire transaction. Sales was informative and not pushy, Eric and Shane did a great job with a tricky install. The bumps in the process were handled well and I was kept informed the entire time.

Jo
Review №3

The two installation technicians for LH Brubaker - Park City ( Eric and John) did an excellent job installing our washer and dryer today. They were very careful moving the appliances in and made sure they were hooked up and operating properly before leaving. They even swapped the position of the two appliances to make it easier to do laundry since the washer door could not be reversed.

St
Review №4

Very pleased with my recent purchase of a new gas slide in range and hood. Peter was my sales associate and he did a great job in assessing my needs and researching the best products/price to meet them. Would highly recommend LHBrubaker for great customer service.

Ca
Review №5

5 Star Review-I had the challenge of moving to PA from NH and needing to buy appliances during a pandemic. The first obstacle was I was not able to come to PA and I needed to buy my appliances (gas stove, refrigerator, and washer/dryer over the phone. I called LH Brubaker and spoke with Ian Whitman and he asked a few questions and sent some links and appliance suggestions. I know this process sounds simple but purchasing the right appliances for me and making sure they are available is a challenge in a pandemic. Ian was extremely knowledgeable and knew the right questions to ask, to help me decide. We reviewed the order a few times on the phone and he was able to answer any of my questions. I was able to purchase my appliances and they were delivered on time as requested. I was extremely pleased with all the appliances purchased and appreciated Ian’s expertise. The professional installation was another blessing. My appliances were installed, and functionality reviewed. I would highly recommend LH Brubaker to anyone and appreciate the professional teamwork under unusual pandemic situation.

Ka
Review №6

I did not know this store had such beautiful items. A knowledgeable staff ans wonderful high-end appliances. I would highly recommend them.

Ga
Review №7

Marc and Shane did a fine job delivering a chest freezer and removing the old one. They were courteous and friendly. They levelled the new freezer and made sure it was working after plugging it in.

Ji
Review №8

I have purchased several home appliances from this store. I appreciate very kind and knowledgeable sales associates,Peter Naymik. He is honest and knowledgeable with appliance products and also researched above and beyond for me.

Ka
Review №9

Keith and Conor were a GREAT install team. Not only did they unload and maneuver the new appliances to their locations after removing the old -- they also overcame multiple challenges requiring technical and problem solving skills -- they went above and beyond the call of duty! Thank you to both for their great work and can do attitude!

Ma
Review №10

Don, was so professional, considerate and highly competent. Everything went perfectly smoothly and very quickly with the install. Thank you!

Fa
Review №11

Excellent, professional and very respectful . Hooked up a refrigerator; washer and dryer.The service technicians are excellent, he took his time; pulled the stove out on boards and was very meticulous in everything he did. Great job!

Th
Review №12

Highly recommend Ken and James! They did an awesome job installing my new refrigerator and dishwasher.

Gw
Review №13

I have met most of the Brubaker team, as they have been to my home for install of my new appliances.They are professional, well informed of the products that they work with, and have all arrived at the time they said they would.I would recommend them all highly, and urge the public to as well.LH Brubaker is one awesome company to do business with, and will continue to do so in the future!

Ru
Review №14

Andrew P. and James delivered my new stove and microwave today. They were both quiet and very respectful. James even brought in a package that was left on my front porch. Nice young men.

Da
Review №15

We were very pleased with Craig and Rich on July 23rd 2019. They worked hard to move two refrigerators that were already in our house. It was grueling work, and required a lot of muscle, ingenuity and patience.We would be happy to have them work with us anytime in the future!

N.
Review №16

I bought a washer and dryer from LH Brubaker about a year and a half ago, and have had nothing but problems with both appliances. The response from LH Brubaker has been, Well, we dont manufacture the appliances. Poor service after theyve made the sale.

Do
Review №17

The staff is professional and knowledgeable from start to finish. The delivery team were on time and very helpful in explaining the care and settings of our new refrigerator. I especially appreciated their effort to make sure it fit perfectly and didnt scratch our new wood floors. I highly recommend!

Jo
Review №18

Our installers introduced themselves to us as they entered our house. Keith and Dylon were very careful with our floor and used a plastic board to protect it when moving our three appliances. They were very efficient in figuring out how to get the new washer and dryer moved into a rather small room!

Ba
Review №19

Washer and Dryer delivery was scheduled for a Friday however due to an installer’s illness it had to be rescheduled. A special Saturday delivery was made for us. The installers (Ken & Keith) were very congenial and paid attention to detail during the install. At the completion of the install a thorough explanation of the washer and dryer’s functions and controls was provided.

Ka
Review №20

Keith & Seth were great. They were efficient and polite. They made sure that everything worked well. It was a joy having them do my instillation.

St
Review №21

Delivery and install of our new range with Ken was great. Very professional and friendly answering a few of my questions during the install. Thank you!

Pa
Review №22

THEY ARRIVED IN TIME FRAME AND COMPLETED THE REMOVAL AND INSTALLATION EFFICIENTLY. WERE POLITE AND FRIENDLY. ANDREW GAVE A QUICK DEMONSTRATION ON HOW TO DO THE BASIC STUFF. THIS DOES NOT REFLECT ON THEM BUT THERE IS NO MANUAL INCLUDED IN THE DELIVERY AND THE MORE DETAIL OPERATIONS ARE NOT INCLUDED WITH THE INSTRUCTIONS THAT WERE DELIVERED. I DOWNLOADED A MANUAL FROM THE WEB SITE BUT WOULD LIKE A HARD COPY.

Su
Review №23

Salesman was helpful, and the appliances nice. However, LH Brubaker charged me over $200. to install the vent hood, and left with it hanging off center over my stove. It looks terrible, and is so far off center that it can’t even function as designed! I’ve gotten zero response from the emails and pictures I’ve sent asking that this issue be resolved.

Ju
Review №24

Marc and Josh were a great team. Efficient and knowledgeable.

Ru
Review №25

Ken B. installed our suite of appliances. He was knowledgeable and very professional. He installed five appliances with the help of Keith who was also knowledgeable and professional. Both were friendly and explained the aspects of the different appliances.

Ra
Review №26

We just remodeled our kitchen and had to buy all new appliances. We had an issue with our sales associate, Gary where he confirmed our delivery date several times, but never actually put us on the install books. However, Tony, the GM, got it all fixed for me and everything was delivered and installed on the originally agreed date. The appliances are beautiful and the guys that did the install (Rich and Craig) were great! Super friendly and kept the house nice and clean during and after they worked. If you use these guys, double and triple check everything to make sure you dont have the same delivery issues I had. So much unnecessary stress.

Ka
Review №27

This was the best buying experience ever!I do my homework when purchasing anything and buy on quality and features not price. The entire staff was great! not Pushy, very knowledgeable of each appliance and feature, and provided a veryrelaxed & fun atmosphere. My salesman Gary was great and helped me get the product that fit my needs. He knew the features on the items I was interested in and helped me chose exactly what I needed! This is a great place to shop.

Ry
Review №28

Purchased a new refrigerator in January and had an excellent experience. They came out quickly for the install, got rid of our old fridge, and really did a fantastic job with the new one. They had to run a new water line for the ice maker which they figured out and just did on the spot. The install guy was great and left our kitchen floor cleaner then he found it. Great experience - will definitely shop here again.

Ke
Review №29

Sales team (Peter) was professional and answered all questions we had in regards to oven ranges and what would be good for us. John and JT from the installation team arrived earlier than the time frame and went to work right away. The new range had a cosmetic issue and before they brought it in, they asked if that was okay and that they would be back out to fix the issue within the week. After install, they went over how to use it and were able to answer questions. Overall, both sales and installation teams were professional and wonderful to work with.

Ka
Review №30

These people were phenomenal!! Their service was truly top notch, they did everything they needed to in a quick manner while staying attentive to details. Very pleased with them and would highly recommend their products and delivery/installation services.

Fr
Review №31

My wife and I purchased our new Electrolux washer on 2/7/20 from Colin G. and the washer was delivered and installed by James W. and Wesley R. Colin was knowledgeable and helpful and James and Wesley were courteous, friendly, and efficient. The Electrolux washer is a joy to operate. We look forward to returning to LH Brubaker for all our appliance needs in the future.

ch
Review №32

Fast & efficient, Marc and James know their stuff. Theyre friendly, courteous, professional, and know their job. Could not have picked a better team to do this job.

Ch
Review №33

Very helpful. Great prices!

Et
Review №34

I was very impressed with your men, John and Marc. They did a terrific job installing my new stove and so friendly and personable. I will definitely go back to Brubakers when I need another appliance. They are the best.

Ni
Review №35

Pleasant and professional. Obviously know what theyre doing. A great experience

JE
Review №36

We had excellent service. They fit a time in their delivery schedule to work with us. The delivery was efficient and clean and the guys were polite and friendly.

He
Review №37

Excellent service! On time and Keith was very nice and professional! I would definitely recommend L H Brubaker!

Ca
Review №38

Wonderful experience with LHBrubaker!.We purchased a refrigerator from Gary at Park City. He was honest, patient and not pushy at all. He is very knowledgeable about the products he sells.Andy and Kyle delivered our new fridge today. They were both friendly, courteous and extremely careful taking out our old and bringing in and installing our new.

We
Review №39

Marc was very informative, professional and conscientious about doing a great job and making sure I was happy with their service. Great experience!

Ca
Review №40

The team at LH Brubacker is very kind, knowledgable, and easy to work with. They found me the exact product I was looking for, worked with my delivery time (which I had to change a few times) and ensured I was happy with the setup before leaving. Im very happy we chose to go here!

Je
Review №41

Andrew and Brian were very professional and courteous. They did a great job!

Co
Review №42

Great service, selection and price. Everyone that helped us was great from the salesman to install staff. Will definitely shop there again.

S
Review №43

Very disappointed in the lastest installation of several appliances. They sent delivery staff that seemed to have no clue how to install and took them a half day. Poor install on dishwasher.

Th
Review №44

We are greatly please with the delivery and installation of our new Dishwasher that Don H. performed on 03/08/2018. Don called ahead of time to inform us that he was on the way. He is very polite and professional. His work is top quality - neat and clean. Don reviewed the operation of the new Dishwasher with us and answered all of our questions.

Sc
Review №45

Ian has been very helpful with our beginning steps of our renovation process. Highly recommended.

ka
Review №46

Ken B. and Keith from Brubakers did a great job of removing my old refrigerator and installing a new one.

Ke
Review №47

Ken B and Marc did a great job installing my new washer and dryer - very thorough from start to finish. Highly recommend.

Ma
Review №48

Andrew delivered our new appliances in the beginning of the timeframe given and made sure we were comfortable with using our refrigerator, washer and dryer without having to sit down and read the manual first. He was courteous, knowledgeable and a great representative for the company.

ca
Review №49

Install went smoothly. Ken and Tyler were efficient, thorough, knowledgeable, and attentive to all the details. Delighted with their service.

Ch
Review №50

Ken and Colin were excellent. They worked very hard to hook up the water to my new fridge and made sure everything was working perfectly.

Ca
Review №51

Ben was on time, kind, patient, and friendly while installing my new washer and dryer. He took the time to explain to me how my new appliances worked. He is very professional and had a lot of knowledge about the appliances he was installing.

Ju
Review №52

Knowledgeable salespersons and the service persons who installed the washer/dryer were well trained, courteous, and careful in their work. I would not hesitate to buy from them again.

Da
Review №53

Don was prompt, courteous, professional, knowledgeable, and care with the flooring, door and cabinets. I highly recommend Don for the installation and am pleased with the price I got on the dishwasher and the cost of the installation.

Da
Review №54

Ken and Andrew were fantastic. Very professional, kind, and knowledgeable. I am so happy with the installation of our 2nd floor stackable washer/dryer.

To
Review №55

First rate installation of Washer and Dryer. These guys were on a tight schedule, had to work into our tight washer dryer space; job done well and quickly. Talk to Brubaker before you go Big Box.

Ta
Review №56

Andrew P. and Kyle M. did a fast efficient install for our washing machine. Andrew was very professional and explained the process and new machine very well. Thanks!

kb
Review №57

My husband and I just built a brand new home. It was a wonderful experience EXCEPT for dealing with LH Brubaker. I was quoted a price for all of my appliances. I was then informed 6 months later that I owed them money because the salesperson misquoted me. Our refrigerator did not work. The light above my range still does not work. Calling them or emailing them is useless. They simply dont respond. I will never shop there again. It was a horrible experience.

Wi
Review №58

Andrew P. was most polite and professional. After a delay of a day or two from a mis-understanding from the salesperson, which was NOT Andrews fault, installation went forward and looks great. He explained operation of the refrigerator and the microwave in detail. A+++++ Thank you.

El
Review №59

Was a perfect delivery. The guys were within the time window. Knowledgeable, quick, friendly & very neat. I would definitely recommend them.

Ba
Review №60

Very nice store, knowledgeable and friendly sales associates, Good pricing and good products! Installation was great smooth and efficient!

Li
Review №61

These gentlemen were in and out. Quick, professional, and courteous.

Da
Review №62

Great sales service and wonderful install team. Everyone was extremely friendly and helpful. Highly recommend!!!

Ja
Review №63

Excellent service. Went the extra mile and took care to prevent any damage during the installation. Thank you.

Ro
Review №64

Easy peasy. Nothing squeezy. Thats how I like my appliance installation to go.

Ca
Review №65

Our installers, Ken and Jorman were wonderful. They were prompt, knowledgeable, and efficient. Ken answered all our questions and was extremely well spoken and knew the products that we purchased. He answered our questions and took the time from his day to make sure we were happy with all they had done for us prior to leaving. Jorman was also efficient and kind. Both men were quality employees and Brubakers are luck to have such wonderful employees that represent their company.

Co
Review №66

There arent enough stars for an appropriate rating! We had never done business with this company, but casually stopped in to look. Gary is one of the most helpful, informed and patient sales reps Ive known; and I was in sales for years. Instead of just replacing our old malfunctioning refrigerator, it made sense to buy all 4 matching appliances. He steared us to the best value units. Especially when Peter searched for the one we wanted that was available almost immediatelly, we were really impressed. He felt sorry for us having to use an ice chest for a couple weeks. First the refrigerator and later the other three - two deliveries - four men and each one, including jd and Andrew, worked so carefully and were so considerate. They had the answer to every question asked. One install replaced an old dishwasher that required additional plumbing, so they will be back when the plumbing is completed with no problem.Bill Earhart andConnie Longenecker

Ho
Review №67

Great service. Always on time. Very knowledgeable. Courteous and helpful. We always choose L.H. Brubaker because of their service!

Sa
Review №68

We had fantastic guys at LH brubaker! They were friendly, honest, and hard workers. Ben was so nice to talk to. And helped us with different options when we ran into problems ( on our part).

Di
Review №69

Don did a great job. He was on time and worked neatly. I am pleased with my new garbage disposal.

Sa
Review №70

Delivery personnel were knowledgeable and courteous. This is a company that provides great service.

Je
Review №71

Very professional and good advice on correcting a challenging retrofit for a range.

Be
Review №72

The service pros were professional, friendly, and knowledgeable. I plan to do all my appliance shopping and repair at LH Brubaker from now on! Thanks.

De
Review №73

Rich and JT did an amazing job setting up our new refrigerator! Thank you!

Ni
Review №74

Great customer service and quality so that you know you are getting the right product.

Ba
Review №75

I was leaving for a week when my 13 year old Fisher-Paykel washing machine, riddled with severe hard water calcium deposits, threw up an error code and was unable to be resuscitated. With a family of seven, I needed a hard working replacement as soon as possible. I needed another Fisher-Paykel. Retailers seem few and far between, but a Google search revealed L.H. Brubaker might be able to help.My husband called and spoke to a very helpful sales representative, ordered the replacement to be delivered in a timely manner, and requested disposal of the old body, still in the laundry room.Our delivery persons, Ken B. and Craig worked quickly, efficiently and in an extremely personable and professional manner! The new machine is working up to my exacting expectations! I’m almost looking forward to the day the much loved, but, getting older dryer dies.

Pa
Review №76

Ron and Rick did a super job installing our new refrigerator andremoving the old one! Friendly and courteous.

Ka
Review №77

Excellent installation service from Andrew P and Jorman, and sales from Colin.

Ch
Review №78

Very nice instal experience. courteous and experienced got done quickly.

Ed
Review №79

Very friendly staff, and installers. Customer oriented also.

Gr
Review №80

Just completed a new home and worked with LH Brubaker on the appliances. The design and building process was pretty drawn out. Lots of trips to LH Brubaker to look at appliance options. Quote. Change options or items. Re-Quote. Our salesman, Josh, was knowledgeable and patient. Our experience was very good. We just moved into our home last week so well see what happens with the appliances themselves now. So far all is as expected or better.

Ma
Review №81

Craig and Rich were outstanding!! Thank you both!

L
Review №82

Dont waste your time trying to deal with this company!

Er
Review №83

Great service Marc and jt were very professional and respectful.

In
Review №84

Don was very knowledgeable helpful was very professional I am pleased with the work hes done with my stove top

Na
Review №85

Hate is a strong word. We went there and bought a higher end Samsung dishwasher. The only issue is the dishwasher does not get the dishes clean. After 2 service appointments and many phone calls they will not take it back. We end up hand washing dishes after every load.

Pe
Review №86

We were very pleased with the thoroughness and professionalism of the delivery and installation team.

Ph
Review №87

Don did a pro[s job on installing our dishwasher. Performed just like it was in his own house.

Do
Review №88

Excellent, timely service, very neat and efficient.

Ka
Review №89

Our oven installation team of Mark and Craig were friendly and thorough. We like Bosch appliances!!!

Ka
Review №90

Both service technicians were well prepared, courteous, and helpful.

Mo
Review №91

I had an excellent experience with LH Brubaker, from the conversation with Kathy in sales, to the delivery and install with Mark and Craig. Everyone was very friendly and helpful. They all worked with my time frame and seemed very pleased to help in any way possible. I was purchasing for my company, but will definately call LH Brubaker for my home appliances as well.

Pa
Review №92

Installers were very courteous and helpful.

Li
Review №93

Thanks LH Brubaker for calling the day before the service tech was scheduled to come out to the house. Ken our service tech came within the timeframe given and provided a speedy repair to our freezer.

Ph
Review №94

Just purchased a new refrigerator from Peter at LH Brubaker. Peter was great to work with and when delivery came, Andrew and Kyle Siri careful and thorough job of installing the refrigerators and hooking up the icemaker connection.

mi
Review №95

Bought blue star stove. Paid cash. Waited 1 1/2 wks for delivery. The delivery guys came to my door. NO STOVE.The electrical work we paid to have done for the vent was incorrect. Service manager spoke to my handyman. The handyman said he found the mans instructions questionable, but did what he was told. It was wrong. Had to have it redone. They blamed handy manWe were hoping that they would slip us in, at the top of the que, since this had gone on for 3 wks. No that was not done. Waited againBig day is here. Stove is delivered. We cant wait.Gas pipe has to be moved. On wrong side of stove. New product for this store. They did not know product. The stove is closed in the back. Cut out for gas and electric located in the back corner of stove. Service people did not know that bit of info.Had gas pipe moved and the gas guy connected and tested stove for us.Electronic starter would not shut off, we called for service. Electric outlet at fault.Service man said no worries, warranty service call. We got a bill today for 87.00.I will neverfo business here again.

Ko
Review №96

We just bought a new home and were replacing all of the kitchen appliances. I had gone to Costco, Sears, Martins, JCPENNY, Home Depot and Lowes. I was pretty set on buying from Sears or Home Depot as I was getting tired of researching all the different options everywhere. I was driving by the mall when I saw LHBRUBAKER. I went in just to browse 1 last time and was met by a friendly salesman named Tony. He asked if he could help and me and I kind of cut him off telling him everywhere I had been and the research I had done because I didnt want.to hear another speal. Once he heard what I was interested in he walked me over to the appliances I was interested in and began asking me questions and explaining things I did not consider or knew about the appliances I was looking at. He knew the products very well and was able to explain the features without any queue cards. With in 15 minutes I had a quote and new perspective about what I wanted. After discussing with my wife, I called the next day with cc to make purchase. The service installers Ken & Colin were very professional during the install. They were very conscientious about moving the new and old appliances in and out without any damage. Gave us good recommendations and information on our new products. Oh did I mention they were 2k cheaper than Costco installed! I shared my experience with 2 couples who were in Costco looking at the same set. I highly recommend this company. Its very hard to find companies that offer a good experience without making you feel like your just another number or you are bothering them because you want to buy something. Many companies could learn good customer service from this operation.

Ga
Review №97

On Thursday May the 11th my wife,s new washer arrived.Kyle and Andrew waited for me for @ 50 minutes in their truck. I had gone to a hardware store picking up a floor roller. After rolling the floor I realized I had left my phone in the car. A habit to be sure,and I had 3 missed calls.Brubakers answered my call saying that they should still be there as Isaw them for the 1st time out my front window.they proceeded to wheel the washer straight up a hill install and give me a tutorial on use.They answered all questions and were even very friendly to our crazy cat.Our washer had quit on us 6 days before. The helpful friendly experience from buying through installing will make me a repeat customer. To Brubakers, Gary at sales, Kyle and Andrew thank you.Can any of the husbands out there imagine what would have happened had I not gotten the washer? And three days before Mothers Day.If you can then give me a big hell yes

Ri
Review №98

Great service nice sales people

Br
Review №99

It is worth paying the extra money to have the appliance installers come and install the appliances. They were professional, courteous, and answered all my questions.

St
Review №100

We bought our new washer here last year and we are awaiting our new dryer tomorrow. Always a pleasure dealing with the sales team, particularly Elizabeth B.

Information
19 Photos
100 Comments
4.8 Rating
  • Address:896L Plaza Blvd, Lancaster, PA 17601, United States
  • Site:http://lhbrubakerappliances.com/
  • Phone:+1 717-945-5851
Categories
  • Appliance parts supplier
  • Appliance store
  • Small appliance repair service
  • Water softening equipment supplier
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–4PM
  • Friday:Closed
  • Saturday:10AM–8PM
  • Sunday:10AM–6PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
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