I am very happy with how quickly I was served. The phone I liked was in stock and I got a great discount on all products I purchased. I highly recommend this place!

Bryan was great! Knowledgeable, welcoming, super helpful. Definitely impressed with his customer service. Made purchase of new phone effortless. Yep thumbs up!!’

This is my second time working with Byron and once again, it was a fantastic experience. Jose was also integral to the success and enjoyment of the whole process. Both individuals were very intelligent and answered my plethora of questions swiftly and professionally. They ensured no stones were unturned, and were meticulous in their efforts to provide me with the best product and customer satisfaction. I wish I could give more stars. The atmosphere of the store as a whole was pleasant and relaxing, with all the crew being wonderful people to chat with. Any business I have, Verizon wise, will always go to Byron and his crew. Due to their authentic and professional nature, I ended up leaving with accessories and an Apple Watch SE that I didn’t even intend on buying.It is a great feeling to becomfortable in a store and with the sales associates, for I would buy a phone from them, as well as buy a beer for them.

Jose R was very nice, patient and helpful with my new phone purchase. He helped me find the right iPhone and Apple Watch size for me. I would recommend him highly!

Wonderful team.. Tony and Zach are the ones that helped us and the experience was absolutely wonderful.. would highly recommend this store..

Last night I went into Verizon to do an upgrade of my iPhone. Bryan was extremely helpful and patient as well as professional and engaging. This is my first time at this particular location but due to the service I received, it will be my go to. Great job, Bryan! Verizon needs more employees like you!

I went for some help with a new phone and the gents came thru with great help and advice.

Great customer service. The tech who helped us was friendly, efficient and accommodating

Yesterday I went to the Verizon store in Park City and was so surprised by the great service I got. I had tons of questions and they were all answered with lots of patience and expertise. I didnt buy anything but the customer service rep was very helpful. I definitely plan on going to that store whenever I need to buy any products they sell. They might not have sold me any merchandise but they sold me on their customer service! Thanks!

In a time where most people are miserable, it was refreshing to come into a store where they were the complete opposite. Jose, my sales associate, and his manager were both super friendly and helpful. Set me up with my new phone fast and didnt pressure me to buy any extras. These guys went above and beyond and it was much appreciated!

Everyone at this store was super helpful. They even price match at this location! I will continue to go to this store when I need help with my phone!

I decided to upgrade my phone to an iPhone 12 Pro Max. Went to the Verizon store at Park City Lancaster and was greeted by Alana who was very friendly, courteous and professional. After I thought everything was finished transferring over to my new phone, I realized that, because of a mistake I made, I had to return the next day because the activation of the new phone didn’t kick in. Alana spent countless time on the phone with Verizon to correct the problem. She is amazing and highly recommended! I give her 10 stars! Thank you, Alana! Big hugs to you!

The staff was friendly and helpful. He was very knowledgeable and could answer all questions we asked.

Jose did an amazing work with us!! He assisted us quickly, friendly, attentive he knew what he was working on and he answered all our questions. You need some assistance or help in Verizon? This is the place and ask for JOSE!! He is your guy. Thank you Jose

Awesome customer service... I was in and out so fast.. I just need a protector for my screen and a otterbox. He hooked me up!! Love it!!

They listen to your problem. They understand the technology. They fix the problem. In my case -- it took one hour. The night before an online Verizon advisor made and error and the call ended before we could discover and fix it. The next morning my phone did not work. Tech detectives William and Gregory figured out the complicated web and FIXED the problem. I now have a working phone. You cant beat good communication and know how.

I stopped in to upgrade my phone. Nate was super friendly, knowledgeable and overall a pleasure to work with. The process was quick and painless. Very pleased!

The customer service was fantastic, and Jose was very professional and knowledgeable. I felt he took time to understand what I need in a phone and Jose made sure I was satisfied. The manager was equally as professional. I would definitely recommend this Verizon store to anyone.

It was a great experience today. I got the phone I wanted and it was transferred and I was on my way in less than an hour.

I was in the Park City store location today to purchase a new phone. The sales associate, Jose Ruiz, was awesome! He was friendly, helpful and patient when answering my questions. I know where to go when I need help ever again. Thank you so much for all your help!

Anthony, Greg & Bryan get a 10+++++ for their Customer Service!!! We were TOTALLY IMPRESSED and wish other Verizon stores would Take Note!

I was there during the holiday, hoping to open an Verizon account. The rep whose name is Suli was terrible. He was on his phone texting most of the times while serving me. Due to his unprofessionalism, I stopped the process with him. Eventually, I went to a different Verizon store for a much better service. However, because Suli initially used the wrong address of mine, which he didn’t confirm with me, this was the second mistake that he caused and impacted my application for delay when I was at the other store. I was very disappointed and unhappy about this store, due to the experience I had, and will never return until they have a proper training for their employee.

Even though there were only two employees working the store because of COVID restrictions they ran it very efficiently and professionally!

Travis was extremely knowledgable. I came in so unhappy with the phone I had and he made sure to get me something I was happy with and worked best for me. Bryon also was super helpful. Both Bryon and Travis went out of their way to help me transfer my photos and contacts from my previous phone and resolve all my issues. They both made a terribly frustrating day into a great experience. I couldnt of left the store happier! I love my new phone (which has all my old photos on it) and I truly appreciate the time they spent helping me out today. They went above and beyond, honestly. I highly recommend them!

I wish I could give 5 million stars! This was a very smooth and pleasant experience, Gregory helped me so much with the purchase of my new phone. Great customer service with all of the team. I wouldn’t want to go anywhere else because I can’t think of another place with better customer service!!! Honestly so happy! A nice little valentines gift to myself 🥰🥰

Excellent service. Gregory was a huge help and went above and beyond to assist me. Thank you!

They helped me with upgrading from my iPhone X to the 11 because of my phone being shattered. Bryon and Gregory are two amazing Associates to work with! There was about 3-4 people in front of me and they cleared them out within an hour. Great customer service and the pair work very well together. I will make the 1hour trip every time to this store. 10/10 service. If I could give more than 5 stars, I would. They deserve it! :)

Manager of Verizon tested positive for COVID and refuses to close the store!!!! I can’t figure out why indoor shopping malls are still open.... smh stay safe everyone!!!! And don’t go to Verizon!!!

Friendly, helpful staff and service. Made it easy to upgrade devices in a reasonable amount of time.

I went to Victra/Verizon Park City Mall, because I had a Verizon billing question, on my most recent Verizon Bill due, in full, on December 5, 2020, with less than 2 weeks BEFORE my Verizon December 5, 2020 Bill is due. My Victra/Verizon Customer Service/Salesman was able to access my Verizon Account, and said to me why my Verizon Bill was the amount it was for December 5, 2020. There was a one-time only Start-Up $40.00 fee for a new Samsung Smartphone I purchased 2 weeks ago there, and $14.00 monthly Verizon Protect Insurance and $6.00 monthly Verizon Cloud on the Smartphone on the sale date. I was able to reduce my Smartphone monthly bill by $20.00 monthly by deleting the $14.00 Verizon Protect Insurance and the $6.00 monthly Verizon Cloud.

Easily one of the best retail experiences I Have had in my entire life!My iPhone was messed up and after a brutal visit to the Apple store a few shops down where I wasn’t helped and made to wait on several of their associates over the course of 90 minutes, I thought I would give this store a chance to help because I needed a new phone and wasn’t going to go home without one.Gregory and Byron were great. They were incredibly knowledgeable about their products and services offered and actually cared to ask me about my needs so they could make sure I had the right phone for me. Typically I’d expect to have associates push the most expensive products on me despite what I would need but not these guys! Very pleasant surprise.Not to mention during this encounter I had to deal with getting a hold of my account holder so I could be an authorized user on the account, these guys were incredibly patient with me, allowing me to use the store phone so I could get that taken care of. While waiting they didn’t see me or treat me as an inconvenience to their busy day or dollar signs, rather an actual person who just wanted to revolve an issue. Much more than I could say about Apple or even most retail stores.Both were cool guys and talked to me during the entire process about more than just phone services and connected with me on a human level.So just to recap I was having a terrible day and was very upset with the service provided by Apple and Gregory and Byron both fixed that. My recommendation to all reading this is to go here with your Verizon needs and not let the stigma of phone retail or previous reviews of this store from years ago scare you away.

Had the best service at Verizon today. I got there just before closing time and they still took me. My phone was completely shot and they didnt shoo me away. They were so helpful and nice to talk to. Appreciate the great service!

Will was a delight to work with, very personable, friendly and helpful.Byron was also very pleasant and answered questions.

My experience with Suliman amazing. He told me what would be best for me not only now, but in the long run. 10/10 would recommend.

Jose and Suli were the best! Jose took care of everything when I needed a new phone and screen protector, and Suli helped me get a case the second time I went in - both of them made the experience enjoyable with such friendly assistance!

Walking in Iwas un sure what to do since I never had my own plan before, I was greeted and asked genral questions to gage what I was there for and figuring it out. I then was asked to seat with Alana and she helped me out with everything I needed, and as we unfortunately needed to wait for my damaged phone to slowly charge she was kind considerate and a good conversationalist. Your staffing at Park City are all good representatives of the Company!

This is a very busy location but despite that fact, they give you personal and professional attention. I have had nothing but a good experience here and I pretty much dread going to a cell phone store. Somehow the staff makes it almost enjoyable lol.The staff is great but Greg and Byron are amazing.If you are in the market for a phone, wonder no more. This is the place to go.

I absolutely had a great experience with the sales staff. I would highly recommend the team at the Verizon Store in Park City

Everyone was friendly and amazing customer service. Definitely will be coming back!

I worked with Byron and he was great. I was looking to upgrade my old 6 plus and he asked me questions on what I used my phone for and we figured out what phone I needed. I would definitely recommend the Verizon at the Park City Mall. I left a happy customer with a new iPhone 11. Thank you Byron for all your help!

After an incredibly disappointing experience at the apple store I was thrilled to meet Jose! He was super patient and helpful in me finding not only the phone I wanted but also a better deal! Would definitely recommend anyone to use the store in the park city mall! They were busy but with only two people kept the flow of traffic moving and didn’t make you feel like you were wasting your time.

Both representatives who tried to help me solve my problem were caring. And helpful.

Quick and fast service with excellent quicknessWould recommend him for future times

After going to a different location and getting no help, Gregory at the Park City location was fantastic to work with!! If you need someone who knows what he is doing and actually cares about the customers in his store, see Gregory.

Gregory was awesome, he helped me with trading in a phone and buying a new case with a screen protector for my new iPhone. He answered any questions I had, and was patient with me throughout the process. Although I live half an hour away, I prefer to visit this Verizon store as the staff are wonderful.

Thanks Jose, Byron, and Greg for making my Sunday impulsive phone upgrade as smooth as possible. Very nice, laid back staff that wont bug you like some stores. Knowledgeable and friendly...even held my phone to charge while I grabbed lunch! Thanks again.

Wonderful customer service. Gregory was probably the best cell phone service rep Ive dealt with, very down to earth, efficient, and knowledgeable. He also worked to get us a great deal as existing customers. 10/10

We were helped by BYRON, who provided us with the absolute best costumer service we ever had! He answered all of our questions patiently and thoroughly and made the process very pleasant for us. We felt like we were in the absolute best hands. He even stayed well after closing to finish up with us, with zero complaints. He was patient the entire time and also very entertaining! I’m telling you, this guy went above and beyond for us. I always used to leave Verizon feeling frustrated and flustered, but people like Byron will definitely have me coming back. Always ask for Byron, guys. You won’t be disappointed.

Awesome customer service! Usually a visit to a store like this is a complete drag but here? It made my experience a very smooth and efficient one! Thank you very much!

Very nice and very helpful. This is where we will be going from now on.

Great service, in and out with a new phone very fast.

If I could give more stars, I would. I received exceptional customer service. The staff was very knowledgeable and took the time to explain things to me (even though I kept them well past closing time) I never felt as though I was being pushed to make a purchase and they listened to what I was looking for and were able to advise me into making the best decision. Ive been to other locations and will only go back to this one.

Our old cord was not working, and the new cord we were given is working well!Thanks!

Jose and Byron went out of their way to make sure I had everything needed prior to leaving. Our company has had a business account with Verizon for 20 years and their customer service is one thing that makes us loyal customers!

Good service

I got the best phone with the best help. Byron was knowledgeable and helpful. I had to spend some time in the store backing up my old phone before getting my new one and it was nothing but hospitality there. A++++++.

Byron was probably the friendliest and most professional Phone salesman that I have ever encountered. Dealt with all my questions and kept things high spirited and full of humor. 11/10 would buy a phone from him again.

Had a great experience with Verizon Jose helped me find exactly what I needed and did everything he could to help me which was really surprising considering what Ive heard about Verizon in the past but if you want a great experience and a great deal go into Verizon at Park City and see Jose. You wont be disappointed. Thank you Jose for everything.

I had a problem with my phone bill, being charged for a line I do not have that a Different Verizon authorized reseller had done. Byron took several minutes to go over my bill, tell me who to call and what to say. He was far more helpful than the Verizon corporate store I went to for help in Mechanicsburg. Thank you, Byron!

Well that was the most rude salesperson I have ever met, could not communicate clearly, was not competent or cogent or willing to assist in any way. I am a longtime Verizon customer and was looking to upgrade to 2 new iPhones... will not support this store location, I would suggest more training from corporate...

Went in there after Apple and AT&T wouldnt help us, got a brand new phone that works wonders. No more apple, finally a Android girl but Gregory was amazing. He helped us and my mother went in there very upset and went out with a smile. So much better experience then any other place Ive ever brought a phone at. If I could give more stars I would

Byron helped me out tremendously. Great conversations with him, constant laughter. I wouldn’t want to have done business with any other person. Thanks a lot Byron!-Brett

Great service. Friendly staff. Excellent technical knowledge. Thanks for the positive experience.

Fantasy customer service, and a great selection of phones

They made a super difficult situation into the easiest to deal with. I switched from sprint yesterday after a fight with their customer service line and their store kiosk. Gregory helped with everything I needed to switch over, and was SO nice and friendly. Even kept his composure towards the end of my visit when a difficult customer came in and was pretty rude to him, he was still all smiles.

My girlfriend and I went here to get her switched over and to purchase a new phone for her as well. I knew this was probably going to take awhile, but the guy we had was so great the process was painless and we enjoyed it. We got great deals and all the guys were great in there with friendly service and great sense of humor.

This store is not very prompt or professional. Seems like a scamming store. We’ve been waiting for the credit for over a year. Seems very shaddy. Verizon cant credit you for their scams. On top of that, they made us come and exchange our ipad saying they gave us the wrong one. It’s been almost a year!?!?

Very friendly and professional service.

I spent a total of 3 1/2 hours today at the mall between the Apple store and the Verizon Authoriized retailer. The gentleman listened to what my issues were and helped me out. Great helpful guys that work at ths Verizon park city mall.After the terrible service with Apple not standing behind their products I have now purchased a LG with the help.of these guys. Excellent customer service

Jose was beyond a huge help today with helping me upgrade my phone and transfer all my stuff over even though I didn’t do my backup. Thanks again!

We were waited on in a very timely manner. He was courteous and very helpful. I got exactly what I needed!

Byron was so helpful and patient with us setting up our phones! He was really funny and helpful! 😊

Eugenio and the whole team at this site were knowledgeable and answer all my questions, relives my doubts and I left satisfied.

I asked for something very simple, the man behind the counter said of course he could do it but refused to and then tried to bully me. The encounter ended with him smugly crossing his arms over his chest and me saying, You realize, I dont have to do this through you right? There are plenty of other options. Id recommend avoiding this self important, over inflated ego if at all possible. Not worth the frustration or belittlement.

Juan was very professional and courteous. He was very helpful in my finding what I needed.

Walked in, was helped immediately. Eugenio installed tempered glass and cases. Pleasant experience.

Gregory explained that my old phone was kaput, set me up w/a new one, and yad me out in less than a half hour. Good guy...good service...and best of all...no pressure.

Gregory was awesome, hooked us up a great deal on two new pixel 4s

Everyone was very knowledgeable and helpful! Prompt service and excellent customer service, will return in the future!

Bryon found ways to lower my costs when I upgraded. Pointed out I didnt need the bigger phone. It pays to go to the store and not online.

Very informative, and kind. Travis really loves his job!

Do NOT go here. These people will rip you off. I’ve been trying to fix their mistakes on my account for months with no luck. They say they will call you back but never do. Just don’t go here. You’re much better off setting up your plan with a real Verizon rep over the phone.

It definitely gets a little crowded in there, and they were having some major trouble getting enough bandwidth on all their devices, but the actual employees are super chill and helpful. An associate saw me right away when I walked in, despite being very busy inside, and he knew what he was talking about and helped us out a lot. Definitely more like a 4.5 star than a 4, but the owners might want to upgrade their internet package (not Verizon internet, they were very clear that they have a separate cable internet service).

A little more pricey than other providers but I dont have to worry about having service. The staff are all extremely helpful and resolve any issues that arise.

Everyone was super fun and Travis was really helpful in explaining everything!

Awesome experience with Jose. Upgraded and out within 20 minutes.

Salesman installed case and screen protectors on our iPhones without any issues or complaints about being too busy or too hard to do! Great job!

I bought my phone here and always appreciated the service. but yesterday I got really screwed over. they put thru transactions without checking the system or running it by me, the customer. not only am I really disappointed, Im pretty upset they let it happen and I would like to be refunded.

Jose really knew his stuff.

Greg was very nice and delt well with me and answered all questions :)

Fantastic service and friendliness by all employees- 5 stars for sure

The manager Ben Shaub was extremely helpful, knowledgeable and took the time to pay attention to my every phone need:)

Very knowledgeable and helpful!

Fast, efficient and excellent customer service! Thank you!

Just bought a phone through them to switch. And the guy told me the would give me enough to pay off my previous phone and that Id have the carrier taken care of. Come to find out I will get less than half the value for it and Im stuck paying off my old phone out of pocket. They played me the first time I went then they were nice and fixed it only to screw me over again.

Came in here with my mother the other day to see what my options would be to switch over from sprint. We had a gentlemen name Keith, at first we thought he was going to be great but he was extremely rude to us and stubborn. He kept insisting we had to get Samsung’s when we said we only wanted iPhones. He cursed a few times in front of us, because he was getting mad the iPad he was working on kept freezing. That’s not what we wanted to hear coming into a store seeking information.

Great group to work with theyre always willing to help!

Very knowledgeable about addressing future potential issues

Gregory was very helpful excellent customer service!

Like all Verizon stores, great service, nice people, lots of phones.