These guys are fantastic! I worked with Alfredo on buying the appliances (dishwasher and stove) that I needed to buy, also I needed them delivered and installed by the next day. First Alfredo worked with me and helped me get nice appliances within my budget, then Angel and Alfredo went way above and beyond on the install, taking out a very outdated embedded appliance (that took alot of extra time and work) and then installing the new ones successfully. They are a 1 stop shop and Im grateful that they helped me prepare my home for sale in 1 day!! I am so grateful I found them.

If I could give half a star or zero I would. This is the most unprofessional place I have done business with in the city of Lawrenceville. I tried to support this local business before going to Samsung directly for my washer and dryer set in which they are running pretty good deals there now. This place fixes or gets appliances with minor wear that they try to sell off as new. I bought a newer looking washer and dryer set for my mother and the dryer started squeaking right when we got it and the washer stopped working with a clog issue about a week or two after using it. They were horrible at communicating and calling my mother back when she called to try to get someone over. When I went up there I spoke with an Alfonso and he was very annoyed and rolled hie eyes when I asked if we could have someone come out. He said they would have someone out and they eventually came without calling so I had to scramble to get to the house for them to come in. They looked at a motherboard part and came the next day to see if they could replace it and they could not. They told us they could give us another washer but it would be a different brand but who wants a mismatch washer and dryer. We asked if they could find us another set or refund our money. They said they would have another washer that was the same model by the next week. We called and they never picked up so I went back up there to speak with them in which they said it would be here in another week. Fine. It took two weeks total and when the second washer came we used it and it started leaking water during the first use! At this point we were fed up and jus wanted our money back. The units had signs of wear and tear and we didn’t feel comfortable with having someone fix an issue on an appliance we paid about $1,000 for both together and we thought the 3 month warranty was too short if all their appliances had problems. They had no other sets so I asked for a refund which they did not want to give. I asked for another set which they didnt want to swap out for because they would be “loosing more money” as I was told from Alfonso as well as the owner Angel. They also would not give me a refund. I called and spoke with Angel and he was extremely rude and nasty to me and I only wanted to get my mother a working washer and dryer set. I told him I could take this to court if he didnt want to give me the refund and he was extremely aggressive and brushed me off and said I wouldn’t and couldn’t do anything. He wanted me to feel small and weak as a person and wanted to take advantage of us. He finally told me he would refund the money after a few calls back and forth and he’d be able to get it back on my card. After I drive back up there he tells me I will be getting a check and as soon as I said we agreed it would go back onto the card (in a very normal and peaceful but concerned voice) he yelled at me and said I could leave or he would call the police on me (using this as an intimidation tactic because I am a black man knowing how police treat people who look like me). He also said I could take them to court or take it up with my bank and dispute the charges. As I’m getting ready to leave he tells me to take the check and cash it at regions bank as they wont have any fees because its coming from his business with regions bank. It cost $10 dollars to cash there and I let him know it was that much and he said I wouldn’t be receiving any more refunds from them (my bank is in downtown atlanta so I couldn’t cash it anywhere in Gwinnett). This is a horrible business, the owner does horrible business and the appliances are garbage. DO NOT SHOP HERE. I WILL CONTINUE TO STEER POTENTIAL CUSTOMERS AWAY FROM THIS PLACE BECAUSE OF HOW DIRTY AND HOW COCKY THE OWNER WAS THAT NOTHING WOULD COME OF MY BAD SITUATION. HE WAS VERY HOSTILE AND DOES NOT NEED TO BE DOING BUSINESS IN OUR GREAT CITY OF LAWRENCEVILLE!

I had ordered a new fridge and stove from ESM and I received it very quickly. The workers who installed it where very kind and worked fast. When I was having problems with my new stove it was replaced a higher quality and more expensive model free of charge. I would highly recommend purchasing from them for great prices and great customer service.

If you want affordable high end no BS appliances, this is the place to go. Top that off with excellent service. Just some of the nicest folks you could ever want to do business with.

This is my second time buying from ESM. Angel and Alfredo always do right by us. They have a great inventory of fridges, washer/dryer, stove/oven, and quick turn around for delivery.They stand by their appliances and give a 90 day warranty. I really appreciate that.

I picked this place because of the good the reviews and I must say that I am extremely shocked by the reviews based off of my experience.I was under the impression that their appliances were NEW just with a few dents/dings that occur while delivering to people who turn the appliance away. That is not the case. These fridges are not NEW! They are USED. I spent $2,000 on a fridge that was completely disgusting underneath the water and ice spout and looked like someone had it for at least 6 months! I called and I told the guy no one ever said it was USED and his reply “well did it say it was new”. How deceitful!! I would have never spent $2,000 on a USED fridge! I’ll be contacting the better business bureau because they should be obligated to say the appliances are USED.I will say, they sent someone out to clean it and replace the filter, but that was after I was already deceived with the purchase! Horrible!

Has amazing customer service! I was able to get a great deal on all the appliances I wanted. High quality appliances for a low price! Would definitely recommend to friends and family! Would definitely come back !

Amazing customer service! As soon as I walked in, he was quick to show me what I was looking for. He was great. If I need anything else, I’ll definitely come back here for service.

Joshua was extremely helpful! His customer service was amazing from the moment we walked in, and he made us feel comfortable with his knowledge of the products. We will definitely be repeat customers!

From the moment I walked in till the day of delivery their Customer Service was phenomenal. Angelina was very patient, and also knew about her merchandise even showed me merchandise at their other location. Went out of her way to please her customer. Before you go anywhere else for Appliances you must try them.

Josh was amazing!! Our fridge went out and we were about to lose all of our food.. thankfully we found this store and had Josh help us get a new fridge home! Prices are phenomenal as well!!

BEST EXPERIENCE EVER! Great customer service, very attentive, and gave me exactly what I was looking for. Highly recommend going here if you’re looking for appliances and mattresses. You won’t be disappointed.

Ive been searching for appliances for a while now and every store I went to was always so expensive. The customer service was never good, I gave up for a few days and then I started looking again. I found Gwinnett Appliances and Mattress and they are the best. Yamarti has the best customer service and knows all her products. Her boss should be so proud of her! She made my experience the best and so easy! I was in and out in no time. I would definitely recommend and will be back for more appliances. Thanks Yamarti! You rock!

Bought a fridge, washer and dryer. I was impressed with the collection they had. The staffs streamlined service made the process easy and enjoyable. I will definitely be back for a new mattress

Best appliance in Lawrenceville. They have trained sales associate to help you select the appliances that best fit your home style. I would like to take the time and thank Yamarti for helping me decide which appliances would best fit not only my budget but my home as well.

I traveled over 45 miles to check out their merchandise and prices. Initially I was concerned because I had to see the merchandise in person before I can purchase anything. However, after working with Yamarti I felt like I had came to the right location. They were friendly and professional and their prices were unbeatable. I will definitely recommend others.

Great place to do business. Clean and organized. Very accommodating staff. Was in and out in no time.

Hunting for large appliance purchases! Stopped in 2 of their locations. After doing my own price search on new items this place is a steal IF you dont mind a few scratch & dents. Both locations had awesome customer service. However I didnt purchase anything because I couldnt find matching sets of what I preferred new.Seeing that I have to invest in washer dryer fridge abr microwave, I might as well buy a stove... Lol. Although I choose to go with I would recommend this place!!

Great customer service, very friendly. We were helped quickly and given a deal.

The experience was lovely! The workers were knowledgeable and very kind. Would definitely recommend to others

BEST CUSTOMER SERVICE! I have never been to a store with better customer service than this one. Will return without a doubt every time i need an appliance or mattress

The approval was fast and the sales rep was professional but she showed a sense of caring about me as a customer. Great place!

Yamarti and Angelina were awesome in helping us find the right stove and dish washer for my moms house. Ill definitely be back For more!

Very friendly quick process helped me pick out a brand new washer dryer definitely would recommend!!!!

They were awesome and very friendly. After shopping around in Gwinnett for the best prices, no one beat Gwinett Appliances and Mattress!

Good experience very good staff. I would definitely recommend to buy from here.

I would like to thank Yamarti with Gwinnett Appliance and Mattress for her exceptional service!! Im a business owner myself and the up and beyond service that Yamarti gave me was amazing! She even came after hours to accommodate me on my purchase...I ran into a hiccup on my application and she immediately got on the phone and came up with a solution that worked for me. I will definitely will spread the word and recommend this place to everyone!! Thank you Yamarti!!

Yamarti helped me pick out my amazing appliances and only i had to pay was $53 today with their amazing financing service!!

Yamarti has excellent customer service! The store is clean and the appliance are great!

Excellent customer service! Would definitely recommend to my friends & family.

My refrigerator died three days ago and I’ve only now had time to shop for a new one. Earlier in the day my husband went to the typical Big Box Stores and did a price comparison. I asked him to meet me at The Sears Outlet in Lawrenceville because I’m all about saving as much money as possible. First, I had to make a quick stop to pick up my daughter’s bday cake. Right next door to the bakery is Gwinnett Appliances and Mattress. I popped in to see what all was available. Now, this place is not a huge warehouse with unlimited selection BUT they did have the stainless French door refrigerator that I was wanting. Meanwhile, my husband calls from the Sears Outlet which also has the French door refrigerator that I want...$200 more than GA&M. Plus, Gwinnett Appliances and Mattress are delivering and setting up my fridge for me tomorrow. That’s right-next day delivery baby!Which now that I remember that means I’ll have to start cooking again I’m beginning to think isn’t such a great thing😬Yamarti and her crew are super helpful and knowledgeable. And fast. I was in and out in 10 minutes. Awesome experience. I will be using these folks again the next time I have an appliance go kerplunk.

Amazing customer service ! very welcoming and helpful especially with their finance services !! Definitely recommend !

Joshua and Yamarti are amazing really helpful and are the key to why I came and bought at this store. Thank you for everything.

Great customer service and great prices! Thanks for your help!

Yamarti and Angelina were very knowledgeable and kind!

Way over priced damaged goods.

Excelente furniture the have stainly furniture at great prices love it just bought my appliances and furniture great new mattress just love it

Great customer service

Amazing customer service!!

Good attention, good prices

Friendly salesmen