One of the few store branches with very little wait. I purchased part online. I was there before 30 minutes. But I was greeted while waiting for someone to help me. I was help by a lady who new her job. And knew where her stock was. There was a tiny language barrier but nothing to complain about. I got my part . Not a lot of smiles and chit chat. But pleasant and right with nothing taking my lunch hour up. Lots of people changing oil and def in parking lot leave there trash littering the area around store. But great price right part and I have a fixed car know for under. 80. Dollars retail would have been 280 to 350.

Very fast in and out early in the morning to get a car battery.

I came here exactly at 8:30am (opening time) It’s 8:40 and it’s still closed needed a part for an emergency repair. I called twice with no response. Fail.

I went to the store today and they were severely understaffed but Laura L did a phenomenal job balancing my self and other customers. She was very attentive despite here overwhelming circumstances. She also saved my $20 on some purchases that would have been $42 and some change. I really admired and appreciated her customer service under those circumstances. Laura not only needed this praise but also a promotion for handling these circumstances with so much grace and courtesy.

Was literally one number off on the part for my headlights and they won’t let me return it. You better know exactly what your car needs and not be in a rush because these people won’t help and don’t care.

Fast service, but most of the time, they run out of what youre looking for...

My car has broken down and I had to take a Lyft there and back. The staff was kind enough to allow me to wait inside for my return Lyft since it was reading buckets. I am so grateful to them for that small kindness.

I went in a couple days ago looking for something. I obviously had noooo clue what I was looking for. But the sweetest woman helped me. (Laura) she had the knowledge of what I was looking for. and THE BEST patience dealing with me lol 5 whole stars! And I will be back!!!! :)

Terrible service, If you want to lose money but stuff there, you can not make mistakes cause they dont let you return anuthing, you have to keep it and lose your money, thats not fair

If you want to lose money but here, you can not make mistakes cause they dont let you return anything, you have to keep it and lose your money, thats not fair

I just left this establishment and the Hispanic lady and young African American male WERE rude even to my older mother. I don’t care if it’s 8:50 show some respect !!!

The people in this store literally look at you and ignore you lol. Not very fun

Terrible experience Had to go to store after calling and being hung up on twice after holding for 20 minutes. And the sister store on Buford hwy not much better. never shop here again. Saved $25 at NAPA

I went to this location to have my battery tested because my car was acting like it didnt want to start. The guy working tested it and said I needed a new battery, which I figured that was the problem. Of course he tried to sell me the most expensive one, I wasnt having any of that. I purchased one for about $135, but it had to be delivered from another location. That was fine because they install at no extra charge. The guy to me to come back at 5pm, which was about 2 1/2 hours later. I return to no battery, and no one could tell me when it would be delivered. I ended up having to get a refund and finding somewhere to take my car last minute.

Very helpful and excellent customer service.

Helpful staff.

The lady who helped me was very nice.

Helpful people here

This location represent the greatest customer service ever. Of the several visits, never a terrible experience. Aways willing to go extra mile to help me with all my projects. Thanks guys and gals.

You as the owner seem to show no compassion for the people who really had very bad experiences with the store. You should have concerns for all guest experiences in your store. Thankful all of my experiences at this location have been wonderful and all the employees were overly helpful. The store is very close to my home and convenient. Please be a little more concerned for other customers.

Staff was super helpful but I feel like I was over sold.

Very helpful staff

Great for auto parts

This location isnt doing Diagnostics test because one theyre either too lazy to do their job or covid. but they can step outside and use there phone according to the lady I spoke to today.

Very helpful staff.

Worst sales person. Dont know what they doing

This was a very close, convenient, welcoming and well stocked store in my community. I truly appreciated this store being in my community.

Just fine!

ABSOLUTE WORST EXPERIENCE EVER!!!!! I have never experience worse Customer Service at any auto parts place. There were 4 associated that were more concerned with who was going to borrow whos lighter than helping a paying customer! My small town Advanced Auto Parts does a much better job than this store did. And to think that I went to this store instead of Auto Zone. Wow!!!

Not my most favorite store but its the nearest one, my experience with this location has been upsetting. I have gone many times close to closing or very early and I see a lot of visitors just hanging around, could be friends, I am not sure, and what typically happens is the choice of language and vulgar use my employees is not professional and disturbing to others. I have been inside with my children and I have to step out with them because of it. I have arrive in many occasions early and the place is not open on the advertised time.

If theres an advance auto parts to avoid its definitely this one. I have two commercial accounts, and avoid this store if I can because they always give me some kind of grief. Either I cant order the part there because its not my home store, or cant exchange a defective part because they are too lazy to do it. I spent over 30 minutes in here exchanging a can of refridgerant with a bad self sealing valve. Ill use any other store except for this one. In fact its so bad that Im considering moving my commercial account to a whole different chain.

Customer service has gone downhill. Even my mechanic buddies are telling people to avoid this place!!

Employees are good for the most part (Jose in particular) but the guy named Andre I believe, has horrible customer service. Literally just looked at me when I walked up & threw my receipt at me. Didnt make eye contact nor exchanges any words.

Had a battery/alternator issue that stranded me in their parking lot. They tested, removed, charged, and reinstalled my battery at no charge. They were very pleasant in general as well.

Called to make sure parts were available, came and got the part, I was helped with which fluid and price was the best, discount was applied and even received a rebate.

Dopey employee literally walked away from me when I walked into the store. Then he took forever trying to find a part I pre-ordered. These kids need to go back to fast food.

This particular location did sell me the wrong part and told me and my husband no refunds, but i came back and told the young lady and she gave a full refund in cash even though we used a card. one thing i will say is the attitudes of the associates are very nonchalant and they lack simple customer service skills.

Can someone please tell me why I need a tag number or vin number to purchase a battery while holding the battery that just came out of the vehicle?????? Thankfully the other person knew to just read the part number off of the battery .... ..... .

Service horrible

Very helpful staff members here and quick! I come here a lot very convenient too

Quick and easy. The always have what Im looking for.

Ordered a part for my car and was told we would receive the next day by 11:15am.We setup an appointment with our mechanic next day and needed said part for him. But, when we went to go pick up the part the following day (at 4pm), all the employees were confused and didnt offer any help. They literally were standing around cracking jokes about it being too bad they couldnt help. We immediately requested refund for the $80 part and they scoffed rudely, giving it back.We needed this work done on our car asap - Im 2 weeks away from giving birth to our first child and we were anticipating to have work completed on our car today. Otherwise, we wont have a family vehicle when time arrives. This Advanced Auto set is back at least another week, if not more, in going elsewhere to find the part and rescheduling the work done to it. Waste of our time.

Best advance in town the young lady Yayi is very helpful I hope she stays there for the long run, experienced and talented young lady not lazy like the rest of the guy males in there.

They sell you used parts and when you go back and ask for refund, they blame it on you for using the product and deny the refund. I bought a brake switch earlier which I couldn’t use because I couldn’t get the original brake switch out from my car because it was jammed. SoI took back the switch with the receipt and the guy at the front desk opens the package and shows me some marks of wear on the switch claiming that I used it which in reality I never even opened the package. They refused to refund my money. They don’t even deserve a zero!!! I would literally give this location negative stars. These people definitely don’t know how to do their job.

Came here to get parts and nothing outstanding about this place. Ample parking space and location was clean and nice.

Bad Customer service, they didnt want to help me with a check engine light on even know they have 3 people working. Never come to this place. I wont ever, ever come back here!

Its 2:20 I came to get some motor mounts and all I want is a top one on the right and there is a whole bunch of unexperienced young kids in there they cant tell me which motor mount it is it was embarrassing

Francisco was very helpful. I messed up on a online order and me made my life easier. Thanks Francisco.

If I could give it a 0 I would. I will never go back to this store. My check engine light came on so I stopped into the store Friday night and there was no one there to check the light. I returned Saturday. I waited for nearly 20 mins to receive assistance. Finally when an associate was available to help me we were headed out the door to go to my car a lady ( I believe she may have been an assistant manager) starts telling the associate that he needs to sign some returns. The associate then back tracks and starts to help a previous customer that re-entered the store before further assisting me. So I patiently waited to see if I would receive any help from any one else. At that point all associates were with other customers. I waited for about 5-10 mins before the woman asked me what I was waiting for. I then explained the situation to her and she tried to tell me that the associate was supposed to bring the line down. I told her that isnt fair because I had waited in line like everyone else and was in the process of being helped and now I must wait again. She then implied that I was wrong and that the associates had done the proper procedure. Another associate also decided to put in his input stating that the associate that was in the process of helping me had to take the other customer because he only stepped outside. If the customer had only stepped outside then the associate should have not have offered to help me at that point make me his customer of priority and should have allowed the other associate to help because he also did not have customers when I was up in line. They are rude and they have some of the worst customer service I have ever had. I refuse to purchase any parts from that store and let them have my money.

Very helpful, only had one guy there not know what his talking about but havent seen him again.

Good luck getting an OBD test, they never have one or time to scan your car. Most of them dont know what they are talking about and everyone is so rude. They dont even try to attend or help you look for harder to find items.

I prefer advance auto to other parts stores.

Great service and found $480 in the parking lot had a great visit that day

Staff was very welcoming and helpful...location is great.

Great help in the service counters. Under staffed and employees were being stretched between customers.

They recycle oil.

Very friendly and helpful. Checked out my brake lights with me to see which was out.

Cool

I did not have a good experience because your systems are not linked and my mechanic could not get my battery exchanged accordingly. Poor technology!

Reliable, no hassle.

Obscenity said in spanish... joking in front of customers..they told me they could not charge my battery cause it couldnt catch a charge.. took it somewhere esle and they recharged for me.. will never go back to this location

2 workers stay busy, but the other 2 no, and never ask me if need something, and when go to cashier to ask something, that guy only giveme the information and he continue talking with the other worker, and i need to go ti find what i looking for, no help me too much actually.

She installed my wipers she was super knowledgeable and helpful..

I can find everything for my car in this place. Great service.

Great service

Terrible experience I bought a battery from the guy Kevin and he told me wait a minute and hell help me install it. I watch him help a other customer with a battery (after me). After about 35 mins I walk inside and looked at him. I wait some more and he decides just to go on lunch. Its been 1 hrs now

Very helpful, make things fast

Extremely helpful

The black male employee is a smart a** with a bad attitude. I wont spend another penny there.

Very friendly and knowledge.

They do not care about customers. Avoid this store4 sale people only one working. after talking with them, they say... you dont like get ouy of our store

Good l recommend this place

Danny is unknowledgeable & I just waited 15 minutes on the phone so they can ask me what I want after I already told them! if I could put a zero I would!

This locations had customer no service and a dont care attitude. I saw them treat customers as tho they were not welcomed. I will never return.

Nice and effective personnel

Tracy was very wonderful and helpful

Get parts there altime

The stores door, store website, and Google all say this place opens at 7:30 but doors didnt open on a Friday morning till 8:00, FYI if you are in a hurry in the morning.

Ordered online had my son pick up A1 on service 👍

Good friendly service.

Good people

Great parts

Not the best prices, but the ppl care.

Worse place ever, my wife was on her way home and her service light came on, they refused to read the code cause I was told they dont step out of the store after 6pm total BS. WAY TO leave a woman out in the dark advance.

Good people

Quik and knowledgeable

One of the worst store and employees too.

Every one talking each other.

No help at all.

In and out

Parts too expensive

Friendly enough.

Quick and easy

Friendly Staff

Friendly staff.

Thanks 😊

Good attention

Here you can buy everything you need

Very good .. excellent attention and I found what I was looking for

Respuetos good place to buy car