In summary, ok service but be ready for surprises after you buy a used car.I recently bought a 2014 Outback with 61,000 miles. The in-person treatment was polite throughout. After I bought it I realized that 1) my car only had one key, 2) oil change was due in a few miles, 3) the hatchback door leaked water (common problem on outbacks), 4) the cheap backup camera suggested to complete the function I wanted was not cheap at all, 5) the advertisement description of the car does not match the description of the actual car (like the backup camera).In addition, a smaller problem was that their cleanup of the car is not optimal. I was told the car was going to be cleaned after I noticed dark fingerprints in lights and seatbelts, but the car sadly still had the easy to clean marks when I got it. I only noticed then again the next day in daylight (I finalized the buying process at night).I noticed the backup camera problem price within the first day, so I was able to workout a deal for it where I will be paying half of the cost and installation of an off-brand camera that will remove the compass function of rear view mirror. I was first told that nothing was going to get done because I knew of the problem and I was given a discount already. But the discount was given to match the highest price of the common dealership cost for the car that I was buying (in optimal conditions).I heard that other Subaru dealerships will check on common problems like the ones noted from 1-3 and fix them before selling the car, so I would suggest buying used cars from other Subaru dealerships to get the Subaru used car quality that a lot of us expect from a Subaru dealership.

Make sure you thoroughly check any used car you buy from here. Do not recommend

She gave me a great customer service. I came from New York to buy my Mitsubishi! Thank you Yoselin

I was on the fence about a new car purchase. I wanted to keep my 2007 with 387,000 miles and my husband was insisting that I get a new car. I agreed to look at new cars but really wasnt sure I was going to get one. I have to say that the deciding factor was my salesman, Mo. He was so patient and gave me plenty of time to talk it over with my husband. I told him (and its true) he was truly the deciding factor in my purchase. Hes personable and seems like an all around good guy. If your shopping for a new car and want a patient salesperson, ask for Mo. Even after the sell, I had to call him for something. He answered my questions and told me to call anytime I had questions. Great Experience!

Although I hadnt purchased a vehicle I had a great experience. I was just looking around and Yossy Hernandez (very great employee) hooked me up with being able to sit in the vehicle and and offered to let me test drive the vehicle. I certainly will be back to purchase a vehicle in the very near future!

I would like to Thank Gary! For being so patient and helpful on my vehicle purchase. I had excellent customer service from manager Roger and finance manager Cliff. Thank you all very much. Awesome inventory check it out! I recommend this place to anyone! ask for Gary salesperson!

Took our 2018 Crosstrek in for a recall, that was done as well as an inspection. Shortly after we took it on a road trip… about 2200 miles total. During it we noticed the passenger side valve stem caps were missing, not a major deal but still… After getting home it was time to rotate the tires, found out at that point they cross threaded one of the front left lug nuts and over torqued it and left it. So it wasn’t tight, and also broke the stud off when trying to remove it. Not a good scenario at all, especially after putting driving that far with 4 out of 5 lugs tight.Next service apt was for a failing Hartman Kardon amp, a known problem because there are service bulletins out regarding the failure of this generation of amp. After 2 hours in the shop, Dulles service department said it was a bad speaker. Bad speakers don’t buzz and hum, even when the audio is turned off… plus an easy diagnostic approach is, try another speaker, it doesn’t even have to be the correct type, if it still is buzzing, it’s the amp.. or head unit.In pointing that out to them they just kept saying that they could only replace the speaker first, and if that didn’t work they would go from there.The car has 25000 miles on it and is technically 6 weeks out of warranty, Dulles was not willing to do a thing about trying to get it covered by warranty!Just plain bad mechanical and customer service!

Have been taking my car there for years. Recently bought one from them and have had the best customer service when I get oil changes and repairs done to my car. The service department is excellent and I always feel my car is well taken care of. If there is ever any issues Mrs Chadwick is excellent about taking care of it.

Liars and thieves! Thats the best thing I can say about both the Sales and Service department. The Service department is absolutely the worst and Ill never take my car back there. $500 for a 30,000 mile check is a complete rip off! Id give them zero stars if I could.

I love the service i got, she was really professional and help me with everything, highly recommended her for you next purchaseYossy

Everything about Dulles Subaru is top notch. From purchase to service. I bought and serviced all three of my Foresters here and never had a problem. I totally recommend them for any Subaru needs.

My wife bought her Outback from there yesterday and even though its just the next day, she absolutely loves it. Had a great experience there. Ethan and Mr Ford (his first name escapes me) took excellent care of us.

Yoselin gave me good customer service my wife and I are happy to have been approved and given the car. Amazing person and service

Pricing and cars are a lot better than Winchester, friendly staff with lots of finance options. Cars have under 100,000 miles.

UPDATE: After being contacted by the dealership, I am changing my review as they have made things right. I am changing it from a 1 star to 4 stars because, despite the issue below, the dealership reached out directly to me and addressed the issue!Bought a 2018 F-150 on 6/21/21. On 6/21/21, I took the vehicle to a local Ford dealership to have a Ford-specific error code removed and was informed that the brakes were completely shot. After trying to call Dulles Subaru 3 times to get them to look at the issue, I had to have the Ford dealership replace the brakes. When I went to pay, they said that the AllState warranty that I had purchased to cover such things as this DID NOT cover brakes!

The service department at Dulles Motor Cars is fantastic! This is the third jeep Ive owned. All purchased from Dulles. All serviced there as well. Diane and her team are always so responsive! My entire experience from purchase to service continues be exceptional!

Great purchase experience, people you can trust, Angela Battle was easy and help me through the process!

Awesome experience.. awesome people and love my GMC Sierra

Had a great experience with them great people. I had the pleasure to be helped by Maddy, great customer service from her, she went above and beyond to help us out.

I walked in telling the person that met me at the door I was just here to test drive a vehicle and I would be back at the end of the month to buy one if I liked it. The sales associate straight up lied to me and told me they did not have any Outback XTs on the lot. Well the website said they did and when I called back and asked they told me they had two on the lot. Thankfully there’s another Subaru dealership in Sterling and I will take my business elsewhere. Probably should not lie to customers when it’s very easy to tell you’re lying.

Excellent customer service. Friendly and capable staff made what couldve been a difficult experience more of a memorable one! Kids can and do make things difficult - Angel and the team at the counter kept their cool, earning a grateful and satisfied customer.

Ask for Gary! Great customer service. Made sure I knew I was making the best decision for me when purchasing my 2021 Kia Seltos. Was never pressured into something I wasn’t interested in.

Always great service and very friendly helpful people!

Be careful. The service department refuses to allow you to use 2 different discount coupons 2 different services in the same visit.There are no such statements published on the coupons.

We love our Subaru and let me tell you their courtesy pick up/drop off when you are stuck and need to get to and from the dealership is amazing. When my 2 year old foresters battery was dead before work the other day, they had me at the dealership and out with a loaner car 45 minutes after I called. (I live about 5 minutes away.)My only hitch? Gas in the loaner car. You sign the paper that you will refill the gas tank for what you use. Ok. Cool. There was no change on the digital meter and I only went down the road about 6 miles to work. I asked when I dropped the car that evening if I needed to run down the street to the gas station and put $5 in the tank. Was told not to worry about it. All looked good. Apparently not. There is a $12 charge on my credit card for gas.Overall a good experience but wish there had been better communication there.

Excellent customer service and got a good deal

Hey hey to whom may be reading this!!!Here is my personal PSA!!! SHOUTING and screaming from Leesburg to Arlington VA!!! I had the best first time experience buying a vehicle from Dulles Motor KIA!! But the icing on the cake was the most AWESOME, PATIENT, EXPERIENCED, great communicator when explaining specific details on the process of being a first time owner of a vehicle was I believe the Greatest salesman you would want to know!! Im saying loud for the people in the back!!!Thank you Thank you and Thank you againMr. Matt Signor!!Thank you soooooo much for making my dream come true!!You are greatly appreciated by myself and familyThank You!!This was truly an experience that I will never forget!!!Your kindness will never be forgotten

This review is in regards to the service center. They charged me a high amount for installation of a roof rack which was put on backwards. Their rates are high, their customer service is lacking, and their install team is negligent to say the least. I would not trust them with your vehicle.

Customer service at this location is terrible. The general manager and associate have no respect for customers or customer satisfaction. They will not listen to anything the customers want after you agree to their terms on the deal. We were promised 2 maybe 3 keys and even requested the general manager for more. It does not cost a car company that much of a loss to give a 3rd key. Losing a customer just because of a key is their own issue. Our sales associate was kind and offered to help and was turned down by the manager and then my husband requested for a third key with the general manager and from the beginning his attitude was rude and disrespectful. He began asking why you need a third key it comes with two. I mean after closing a deal with that high of a car cost you can’t even accommodate a customers request. General manager and his associate began cussing at my husband and calling him names like they were a bunch of high school kids. Very childish behavior at this location from a MANAGER. Both the manager and associate began fighting with an underage girl and cussing at her as well and arguing with her and my husbands mother as well. Very rude behavior, they will not hesitate to yell, be aggressive or rude. They were kicking us out and acting as if a third key is something impossible to do. A key is literally no cost for a car dealership, if other people are making duplicates for $25.

Zero stars. This is a review of “salesman of the month” Amir. After driving 3 hours from Richmond and giving Amir a credit card number to place a $1,000 deposit on a pre-certified vehicle Friday night, we arrived this morning on Sunday for him to say he sold it yesterday. He then went on to try a sell us a new vehicle because he said we’d get a better interest rate bc used vehicle rates were at 5%. I called BS bc we purchased a pre-certified Subaru just a few months ago at .9% interest. He flat out decided for us to not take the credit card number and signed document we sent to place a hold on the car we wanted. Amir then attempted to mansplain interest rates to my two daughters and me. Did you know interest rates change monthly? 💀 Hours spent communicating via email and phone calls with this man were wasted, not to mention the time spent driving to Dulles Subaru. We are now off to Fairfax, thank you Amir. Advise to management, choose better sales people for “salesman of the month”.

The worst dealer I did business with I live in Maryland I liked a vehicle I drove an hour and half with my kids to test drive it the vehicle had noise on the front wheel the salesman told me because it’s been sitting in the parking lot for a while they told me the car passed Virginia inspection take it to Maryland get it inspected and will process your tags when I took it to the mechanic he failed for bad brakes, rusted back door when I took back to the dealer they refused to repair it they told me the warranty doesn’t cover that. I literally got yield at by the used car manager. This is the worst experience I had with those people I don’t recommend this dealer to anyone, I would give them a zero star.

Its a dealership, so your expectations should be very fixed.

Dulles Kia:We came to look at car from 2.5 hours away. I think they thought it was a done deal for that reason. They were very accommodating until we wanted to negotiate more. They wouldnt go down $200 more and we didnt have to have the car, so we walked away. When we told them we were walking away and not purchasing, the salesman grabbed papers from us, took them back to GM desk and without a word said to us by him, we walked out. Great place if your buying, but apparently they dont care about you if you are not.

DO NOT BUY ANY VEHICLES HERE. THEY HAVE VERY POOR SERVICE!!!! I bought a used Volkswagon from Dulles Motorcars near the end of July. I went in for a deal they were running that said you get $1000 off ANY car you buy but when I brought up the deal they said they couldnt give me that deal for the car I was buying so they only gave me $500 off. Anyway they said they still hadnt serviced the vehicle but that it would be ready the next day. When I called to see if I could pick up the car they told me the next day again. This happened a few more times until they said they didnt know when it would be ready. Finally after 3 weeks they delivered the car to my house and I was happy until I realized one of the key fobs didnt work and the washer fluid light was on even though the washer fluid was full. The guy delivering it said there was nothing he could do so I decided to let it go. 3 weeks later Im driving it and I see the coolant light come on and the engine was smoking. I filled it with coolant and within a few seconds it all leaked out. I called the dealer to ask if it was under warranty and they had me tow it out to them. They called me the next day and said the heater hose for the coolant had burst and needed to be replaced and that it would be $830 before tax and that the vehicle wasnt covered under any warranty. I hadnt even used a whole tank of gas and the vehicle is already undriveable and they werent going to cover it. I called a real mechanic shop and they quoted me at $400-450 for the exact same work so I set up another tow truck to take it to another mechanic. I called and told Dulles Motorcars that I was sending a tow truck and they said thats fine. When the tow truck got there they refused to release the car until I paid the first tow fee. I was at work so I offered to pay over the phone but they said I had to pay in person to sign a release so I asked if they could just let him take it and I would come out as soon as I left work but they refused. This was the 2nd car Ive bought from them and they just ensured it will be the last.

The technician was very nice. I went for a walk for 45 minutes only to come back and the car was sitting in the lot. The car had not been repaired yet. Ive been prompted the technician to check on the status of my car in 15 minutes later the car was done. Did not see the need for me to get there right at 8:00 in the morning when the car wasnt serviced until 9:00 a.m.

Poor mechanic service and definitely arent honest with their prices

As we walked in, no one greeted or offered to help. They probably assumed we were not worth their time.. I had to specifically approach someone and ask for help. I would give 5 stars to Mr.Ramadan and Mr.Cliff who helped us buy the car. If not for them, I was ready to take my business elsewhere.

I drove from Auburndale, FL to this particular dealership just to look at a possible deal with a specific Double-Cab Silverado 1500. Not only did I waste my time because the truck was sold the night before, the manager by the name of Jeremy didnt even bother to show me any numbers. Simply denied any effort and sent me on my way. Fantastic service with this dealership! Thank You Paul Ives, a sales representative there, for your hospitality at least.

Worst serviceHorrible communication.Never return calls. No manager or leadership onsite. The BBB gives this place an F. They are horrible in every aspect- leadership, integrity, service, communication.

Was working with Wilson, made an offer on a vehicle they ACCEPTED MY OFFER! Was waiting for the vehicle to get through service than got a text saying the vehicle was already sold?? Waist of time....

I just purchased a used vehicle from Dulles Motorcars and I had a great experience! I worked with Collin, who was very knowledgeable and was not forceful in the purchasing process. He listened to my concerns and was able to work with me in meeting my needs during the purchasing process. On the back end of the deal, working with the finance officer was a quick and efficient process as well. I came to the dealership on recommendation from two other previous buyers, and will be happy to continue to refer others.

I bought a 2007 Toyota Tacoma from this dealership yesterday, and it was a bit of a mixed bag. The good is that they responded to my on-line inquiries quickly. My sales rep., Khaled Yahiaoui, was quick to respond to my multiple inquiries via both text and email, and answered all of my questions. We eventually agreed on a price, and he agreed to bring the truck to me so I wouldnt have to go to the dealership. He was a pleasure to do business with, and I recommend him without reservation.On the downside, as I was on their website looking at this truck, a pop-up discount for $1000 came up, and said it could be applied to new or used car purchases. I dont recall seeing anything about the purchase price having to be $10K or more. The price for this truck was under that price, but not by a lot, so obviously I asked to have it applied, and they refused. That was aggravating, and perhaps I should have walked away, but I didnt want to lose the truck over it. It is disappointing that they didnt offer some amount of discount because I think the pop-up is purposely misleading. Also, the truck has some pretty worn tires on it. Not completely gone, but gone far enough that they should have been replaced by the dealership. Thats also disappointing. In addition, one of the key fobs doesnt work. Likely just a dead battery and an easy fix, but again, something a dealership should handle before they put a vehicle on the market. Its all about the details. Finally, I think their $995 processing fee is ridiculously high, especially on a used vehicle. $300, sure, OK, but $995 is a cash grab, period.In the end, I got the vehicle I was looking for at a price I can live with, but this dealership has a lot of room for improvement in the details. New tires, working key fobs, and offering some cash back based on that $1000 coupon would have made this a five star experience, and they still would have made money on this deal. Is maxing out every dollar on every deal really worth lower reviews? It apparently was in this case.UPDATE: After leaving a three star review for the reasons listed above, I am now compelled to drop it to one star, and would make it zero if I could, and this is the reason why. While driving the Tacoma I bought from them in the rain, the steering was off, as in it just didnt feel right. Closer inspection of the tires revealed that all four of them were missing their DOM (Date Of Manufacture) codes. Now, Ive never seen that before, and Ive owned a lot of cars and gone through a lot of tires over the years. How does that even happen? It happens for nefarious reasons. Someone didnt want anyone to know how old those tires are, which means theyre likely very old. Old tires get hard, and lose their ability to grip, which becomes a safety issue, especially in the rain.I reached out to Dulles Motor Cars over the last two days via my sales rep., their contact form from their website, and through direct emails to their management team. I requested that they replace all four tires, because the minimum expectation when you buy a vehicle from a dealership, (even a used one), is that youre getting a safe one. That didnt happen in this case. For even if those were the tires that came with the truck on trade-in, during the inspection process, the missing tire DOM codes should have been noticed, and new tires put on the truck. I have yet to hear back from anyone at Dulles Motor Cars of Leesburg. And I doubt that I will.After my initial review, they replied here that they wanted to know what they could do to earn my business back in the future. Well, what they could have done is respond to my inquiries and put new tires on the truck that I bought from them. But theyre once again dropping the ball. With this dealership, its profit over anything else, including customer safety. My advice to anyone considering any kind of purchase from Dulles Motor Cars of Leesburg, is to not walk away, but run away as fast as you can, and never go back.

We purchased our new Kia K5 form Dulles Kia, and we were perfectly served by Mr. Sami Ramada. Thank you Dulles Kia for providing exceptional customer service!

BUYERS BEWARE! Do not buy a car from this dealership! I loved my Subaru crosstrek, but I wanted something bigger and bought something else. Since I sold my Subaru in September 2020, I was due back my gap insurance and extended warranty. The dealership told me they needed to see the loan paid off, no problem I provided that on October 9th, 2020. I figured I would see a check in about 30 days. Well it’s now December 7th, 2020 and nothing. Today, after weeks of following up with the finance person, I got an answer from accounting saying they have received my request and they would get a refund in about 30-45 more additional days and then they would cut me a check once they received the refund meaning more waiting for a check after the 30-45 days.I’ve already refinanced my new vehicle and received my refund for the gap insurance from that bank within 30 days.I have never seen funds mismanaged this poorly before from a multimillion dollar dealership.Subaru is an absolutely great vehicle, but buy it from another dealership.

I was surprised by the heavy dealer transaction fee close to $1,000 and the $2,000 reconditioning fee on top of the sales price. I know a lot of dealers include the reconditioning fee in the sales price so that it is no surprise. The sales guy I worked with was helpful and I know most cost are out of his control. I am in the process of buying another car and I am finding out the reconditioning fee is withing the sales price of the car and there are only transaction cost from the dealer. Also, $1,000 is on the higher side for this.

Terrible organization, unprofessional, and all around Unpleasant experience. There is a valid reason why they have 2 stars.

To improve the quality of this dealerships.I would fire everyone from the top on down.This was the worst car buying experience I’ve ever had in my life.If Subaru really cared about there brand and customers they would take this dealerships license away.I read some bad reviews on Google about this place but went against my better judgement and decided to give them a try.I saw 2015 Ford transit online $13,602 with 86,243 miles.The CarFax value on this van was $13,080 so it was over priced by $522.When I clicked on the dealership website it said if you purchased a new or use car you get $750 off so I figured that would bring the vehicle down to a reasonable price $12,852.I drove an hour from Baltimore to purchase this vehicle.At first I tried to trade in my Acura but I wasn’t approved because my credit wasn’t in good shape.So I decided to return to my bank and get a check and buy the van cash.Since I wasn’t financing the van.I wanted to get a better deal so I requested if they can get me out the door at $12,500 the salesman Sean said he would have talk to his manager.I came back the very next day with a check for $12,500.I spoke with Sean about wanting to be out the door at $12,500 again he needed to speak with his manager about being able to make it happen.Before he went in to speak with his manager I asked him about the $750 off incentive for purchasing a used car and he said yes you get that.The used car manger came over and he just looked very sneaky from the jump.I gave him the check and they said they would let me get the van for $12,500. As the manager was walking away he asked me if I was putting anything down on the van and in my head I’m huh.Why would I need to put any money down if I’m buying the vehicle out right. He then came back and said I couldnt take a van today because the people at my bank made an error by putting the check in my name and not the dealerships name. So I would have to go to the bank and get another check.So used car manager pulled out a paper with the final numbers and said if I wanted the van I would have to pay the an additional $1200. Immediate red flag.So I then asked the manager about the $750 off he didn’t proceeds to tell me that he knows absolutely nothing about it.So I asked a the salesman Sean who was sitting right next to him about it and he said yes it’s on the website.For someone to be the manager I found it strange that you wouldnt know about the dealerships incentive.I told them if they can’t get me out the door $12,500 I’m not interested.Sean told me not to worry he will work on it and call me back. He called me back the next day around 8:30 pm saying that I can get the van a $12,500. He asked me what time I was coming in. I said between 11 and 12. I told him I had to go to the bank and get the check in dealerships name. he asked me if I was really coming and I said yes.The bank opens at 9 am.He text me at 8:30 in the morning asking me can come early because some else was coming to look at the vehicle.In my mind I’m like if you know I’m coming with a check to pick up the vehicle up between 12 and 1 why would they still showing the vehicle. So I had to leave work earlier than I anticipated I went to the bank got the check and drove an hour and a half all the way to Virginia from Baltimore. when I got there I walked in Sean was nowhere to be found I walked over to the manager and immediately I looked at his face and you can tell the deception or he was up to no good. He then calls in the back and then tells me that the vehicle was sold.They have over 30 salesmen and its 1st come fist server. I’ve never typed a review before but I just wanted potential buyers to be mindful. Poor customer service at its finest.

Jeep service department at Dulles Motorcars services both of my jeeps. The service department has very good customer service and has always been pleasant on the phone and informative. Theyre not concerned with money, but more concerned with the interest of whats best for the customer. Caroline and Mandy have always been great to me. Thank you Jeep service department for the wonderful customer service! I will continue my service of vehicles with Jeep Dulles Motorcars.

Efficient sells representative and finance expert.. everything went very smoothly.I HAVE TO ADD THE FOLLOWING ! THIS IS HOW THEY ARE DEALING WITH US.NEVER EVER BUY ANYTHING FROM THIS DEALER. THEY KNOW HOW TO DESTROY YOUR PEACE OF MIND.Our worst experience continues.Bought a new car on 30th Nov 2020 with a temporary tag dated Dec30, 2020.1st reminder by phone to Grey, who was our sales representative : 13th December 2020Respond; The tag will be sent by overnight FedEx, tomorrow: TAG NEVER ARRIVED..2nd reminder to tag service department: 29th December 2020:Respond; It will be sent by overnight FedEx, tomorrow: TAG NEVER ARRIVED..3rd reminder to tag service department: 4th January 2021: Representative, Kelly who also ensured to put a note for Tatyana so that she could work on our temporary tag to be sent by FedEx in the morning. TAG NEVER ARRIVED..4th reminder to tag service department: 7th January 2021: Representative Carolina. Tag taking time for Maryland. O, you dont have the temporary tag; I can take care of that. TAG NEVER ARRIVED.So, the ultimate outcome is our new car is sitting not known how long it will sit like this with the expired tag

Took my Forester in for some routine maintenance (air bag recall, tire rotation, alignment) and a new steering rack. I ended up being charged about $200 more than the agreed upon price and the tire rotation wasnt done. Talking to another Subaru service center, the airbag recall hadnt been entered as completed. Was it done? I dont know. I havent been able to get any follow up on the excess service charge. My dashcam also recorded one of the service techs attempting to learn to drive manual on my car in the parking lot after several very jerky stalled attempts he gave up. I would highly recommend taking your car elsewhere for service unless you want to be charged above your agreed on price, have only part of the requested services completed, and have your car be used as a drivers ed vehicle for the staff.

Well they didnt bring my car up to me and I had to walk behind the building to find it drove it about a mile down the road stop for gas felt like I had no power steering so go to check the fluids to find I have no radiator and no power steering pump also nothing was bolted back together long story short dont take your car here

Non-disclosure of a large, rusty dent on a vehicle we purchased from Dulles Motorcars (we are out of state buyers). Vehicle was represented to have no dents or body damage.. this isnt just a little ding.. estimated repair costs for the dent are $2,113.86 dollars. Agents response.. Gee... I never saw that and we would probably repair it if you lived nearby After a long, argumentative and fairly insulting conversation with used car sales manager - an agreement was made that he would review the estimate and offer an undisclosed amount for damages within 48 hours. Since that conversation he has gone completely out of communication - refusing to respond to all emails, texts, and phone calls - Shady behavior and business practice all the way around.

First impression not good. Just moved to area and first oil change on my 2019 Outback. I felt like an outsider. No warm friendly greetings, walked the showroom whilst waiting and no one even acknowledged me. $87.13 out of the door and not even a complementary window wash let alone a car wash. My Audi (A4) dealer charges less and cleans my car too. I’ll try another dealership for future. It’s very competitive especially with COVID19 closures, someone else will get my business.

Khaled Yahiaoui was really friendly great to work with!

Very disappointed with Dulles Motorcars. I drove 150 miles to see a specific car and when I arrived I saw 3 employees and the salesmen Amir working very hard to get the car out of a tight parking spot. I started looking at the car and noticed a big dent in the drivers door and then the salesmen tells me Its a Used car, they are not perfect. The pictures advertising it didnt show a dent. And when I called I asked about condition and was told its perfect. It has 17,000 miles on it. So I test drive it and felt hurried but we make it back to the lot and then I ask what is the price now that its damaged. Im told list price is not negotiable. So I explain Im not interested in it at that price then so he leads me inside to his desk where the customers are sat down and basically embarrassed and mistreated. To my left is a woman trying to make a deal on a car and crying into a tissue and to my right is a gentleman telling the salesmen thats its a terrible deal and that hes just going to sit there until the deal changes because he has the time but not playing the game. I learned very quickly this is the general setting and the way they treat all customers. The salesmen now askes me why I spoke with other salesmen before him. I told him the first one Michael hung up on me, the second one Thomas stopped talking to me and that he was the third. Im looking for $400 off to fix the dent he says no. So now I start to drive home. I get a text from salesman #2 and he wants to know why I didnt look for him. then a phone call from #3 saying he will do $50 off. Im already driving so it will now take $500 to get me to turn around because im 45 minuets down the road. Take my advice...….. Buyer beware!

I always have a good experience with the people who work here. Its easy to get a loaner car, clean/comfortable waiting area if you decide to stay and wait. Overall really great customer service!

Mike (the sales manager) and Josh (the salesman) were both really easy and accommodating to work with. I give both of them 5 stars. I was in no hurry to buy, so I spent about four weeks on the process, only doing it online. I had two good/competitive offers from other dealers when Mike emailed and asked if Id bought yet. I told him I was about to buy from another dealer without giving him the out the door prices from either of them. He came back and beat the lowest by a little more than $700. One of the other dealers said if the sale didnt come through with Dulles, to check back to them but they did not offer to meet the price.The only reason Im giving four stars instead of five is because of the up-selling pitches for things like paint protection and extended warranties. I was in a bit of a hurry but ended up sitting around until those folks made their way around to talk with me. I understand that is part of their business, and that is what businesses do. It would have been better if they had asked, Can I talk to you about... so I could have told them upfront I already knew I wasnt going to purchase the extras.Overall, a good experience and Im happy with the purchase.

I purchased a 2020 Forester Sport on April 18. Love the car. The after sales process is horrendous. Take your business elsewhere if youd like a 100% seamless process.The Finance Department has yet to send the payoff check to my financial institution, causing the May 1st payment due date on my trade in to now be past due. Its been over 2.5 weeks since my purchase. It is near impossible to reach anyone in Finance by phone or have them return my calls.EDIT IN RESPONSE TO THE MESSAGE FROM OWNER.Nothing was communicated when I signed my paperwork about the when the loan would be paid off. The request was to provide a 10 day Payoff quote, which I did provide at signing. The only reason why the check went out on May 8th is because I drove to Dulles Subaru to request in person that the check be sent to avoid any more late notices.

I give this dealership two thumbs up. They walked me through the entire process with honesty and understanding. They answered any and all questions and greeted me with a smile when I arrived. I am very happy with my new Subaru outback 2018 and I got a great deal, I feel. Christian Stone was my sales person and he’s a really nice guy who goes the extra mile. Two thumbs up. Thanks very much.

I purchased a vehicle in March and the customer service was great and the Sales Department was great in helping me get the car I wanted. The Finance Department was also great in responding to some changes I wanted to make. All in all, a good experience.

The Service Department and especially the Service Manager, Scott Pugh, provide excellent friendly customer service and high quality work all around which is much appreciated. Well done!

Couldnt have been a better experience. Our salesperson, Chris Way, was honest, straightforward, considerate and he fast tracked the process for us. The business manager, Thomas, was a pleasure, too. No games, pressure or delays here. We came to look at a Kia, looked at a few different cars and left with a Subaru. Great car, good deal, nice people. Easy to recommend.

Diana Chadwick is the best service manager that I’ve had the pleasure of working with. She took such good care of me when my van broke down a few days before we were heading to the beach! I called her in a panic and she set me up with a loaner and worked on our van while we were on our family vacation. She is truly wonderful!!

I have been going to the dealership for few years, always had free oil change for life of the vehicle . Apparently, they were able to see my VIP oil change in the system but they could not honer that anymore because of the new management team and the new rules were to have paper certificate in order to provide free oil change. I am due for a car replacement, but for sure I know which dealership is not going to be on my list. Otherwise, I love my Outback

Wonderful experience buying Moms car!

Fitz, in the maintenance department, is the coolest! His dry sense of humor, willingness to help and knowledge of car companies make Dulles Motorcars a pleasure to visit for our new 2017 Subaru Foresters maintenance and repair needs. Subaru is a company that focuses on customer service and satisfaction.Combined, these two companies give me peace of mind while driving. The complex road systems in the Mid Atlantic area require vehicles that are dependable. I didnt use to like the design of older Subaru models. However, they are leading the industry nowadays in my opinion. As for performance, they address many areas that other companies are just unable to touch while providing pricing that is affordable.Value, performance, design. Customer service and satisfaction.Thank you Subaru and Dulles Motorcars!Laura Cornwell

Best dealership by far. They have excellent customer service. If you have issues with your vehicle they get it fixed right away, their service department is wonderful. They make you feel like family as soon as you walk in. I would recommend to anyone.

First car we purchased from this dealership. Very positive experience and good deal. Best the “Edmunds suggested price” by a lot and “great deal price” by $1,500. Part of that I suspect was end of model year inventory, but still a good price. Both the salesman and manager were straight forward to deal with. After getting a good quote we told them both we were going to check with other dealers and other makes and without any pressure they left the offer open and we returned and bought our new Forester. If you are in Northern Virginia and in the market for a Subaru recommend you give them a try.

Was quick and easy. You had the product I was looking for. Perfect in every way. You are my new best friends. Collin really knows his stuff and he makes sure you’re happy before you drive off. Efficient too. No time wasted. Everyone was nice. Building clean as a whistle too. Means a lot.

I have used Dulles motors for a number of years for our Jeep Compass. I was always very impressed with the high quality of their customer service. We now have a Subaru Forester and I have found the service for the Forester to be just as excellent. The service tech went through the invoice with me item-by-item to explain exactly what had been done to the automobile. In addition when I checked in the gentleman who checked me in explained that there is a recall item for the Subaru Forester and even though Subaru has not yet notified me of the recall, Dulles motor cars has already put us on a list and as soon as the part gets in theyre going to go ahead and let me know so I can bring the car in to have it updated. I will continue to use them again.

Id give them zero stars if was possible. I hate BS from sales people.

Scott in service went above and beyond to help us out of a jam this morning. That mitigated waiting almost 90 minutes for Subarus Roadside Assistance and having no-one how up. The folks at Dulles Subaru are always friendly and helpful and today just proved it in spades.

My experience at Dulles Subaru was terrible but that was basically due to price for repairs. Dropping off the car went quickly and smoothly. The rear hatch was leaking due to the upper brake light assembly. I was told that it would cost $315 to replace the housing to stop the leak even though the light still worked. I declined the repair and was charged 1/2 hr. of labor to diagnose the problem which came to about $75. Total paid for just the diagnosis was $94 due to a $15 shop fee for seat covers & floor mats which I did not see and in my opinion was not needed since they should have only been around the hatch. I was told the price for the part or housing assembly was $106 which I considered buying to change myself. I did not buy it but went home & googled changing it myself. Since it seemed easy I called another Subaru dealership and was told the price was $59 for the same part. I picked it up and had it changed in about 10 minutes. Still not 100% sure that was causing the leak but should find out soon.

I want to personally thank Fitz for working with me as I got service done on my moms car. I am moving my mom to Virginia from Florida while driving her car up from Florida I noticed an issue with the braking. I scheduled the appointment and spoke with Fitz when I dropped my car off. I explained the situation. On the way home he called back saying she had some services that could be done and asked what time it needed to be picked up. I said 2:00 and started to explain and he cut me off and said “done it will be ready” in the mean time a family emergency arose and then he called saying the car was ready I explained what was going on and could I get the car tomorrow am. He said sure no problem. When I arrived in the morning he pulled me aside and ask how I was doing. This was a man I just met the day before. He was genuine and sincere in his concern and professionalism. Thank you to him for his concern and personalization. Thanks to him your dealership will take control 100% of any repairs or services on my moms car. Thank you Fitz. His concern was very Up lifting and help to lighten a very rough time for my family.

Great customer service here for the most part. Competitive prices. Parking is limited.

Everyone was very nice and matched a deal I got from another dealership. I walked out with a brand new K5.

There is nothing negative I can or would say about this dealership. Anything that anyone else found to be a problem must not have done their own research on whatever car they were hoping to purchase. We had nothing but terrible experiences in Pittsburgh with all of the KIA dealerships we dealt with. We were also looking for a specific color and trim with a particular package for a 2017 Sorento, and Dulles had one. So we contacted Michael and Hussein about the vehicle. They gave us an out the door price over email which was way better than any offer in our area even after hours of haggling with the dealers in our area. We then found out that they had sold the particular one we wanted (only because they hadnt known yet we were interested), and they offered to go three hours south to pick up another exact same vehicle for us...without increasing the price at all. We literally did not haggle over price with these folks one time. They gave us a cost, it was fair and reasonable and absolutely destroyed the competition, we drove four hours to go get the car at Dulles that they were picking up for us again another three hours away (happily I might add), the price they gave us changed ZERO percent from start to finish, they did everything we asked, and Ive never been more impressed with the ability to complete a sale, fairly and successfully. KIA USA should be proud to have this dealership in their family, and Dulles Motorcars should consider themselves lucky to have Hussein and Michael as assets. We are now a KIA family, and will more than happily drive down to VA again to buy our next car, and the next one, and so on. Again, I could not be happier with how I was treated and the transparency and fairness that this dealership portrayed. I wish we had just gone to Dulles first!

Wilson was a very polite and knowledgeable sales associate who answered all our questions about the car I was looking at purchasing. Before driving the Outback, he did a very thorough walk-around and showed me its different features. During the test drive he showed me the different safety features and gave a thorough walk through of the features inside the car. Aside from his knowledge about the car, his positive attitude and pleasant demeanor made him very easy to work with. The other team members we worked with - Mike the sales manager,Ali from the services department, and Greg the finance director -were also very professional. Truly, the people here made the car-buying experience stress-free and hassle-free and I appreciate that. I dont think Ill ever really like the car-buying experience, but this was as close as Ive been to liking it.

Excellent overview of the Ascent by the salesman. Collin answered all of our questions immediately demonstrating his knowledge of all the features. He went above and beyond to make us feel comfortable with our decision to buy. The facility at Dulles and the financial lead were also excellent. We were in and out in very short order with our new Ascent Touring version.

Customer service is out of this world! They were SUPER helpful and friendly. They even carried my bags to my new truck for me while I signed off on the best purchase I’ve ever made! They’re definitely looking to make life long customers, Georgi and Howie couldn’t have done a better job taking care of me.

Spencer Colbert was a super nice and helpful salesman who was patient and helpful through the whole process. Solid dude, solid business, solid cars.Edit: Brand new battery failed and apparently the warranty is not the one that they told us we would get. Communication post sale has been difficult.

I am extremely dissatisfied with my experience tonight. My car has received regular maintenance from Dulles Subaru for over a year as preventative measure. Tonight when they were done doing my oil change and tire rotation (which is now a hefty $125.00) I was met with a list thats telling me that my car is close to dying... this was extremely odd to me considering my last few visits I took care of any concerns that would have had to been dealt with in the next 90 days. This list came back with FIVE items needing immediate attention and FIVE MORE items needing attention in the next 30-90 days. One of these things was a gasket leak, which I believe is true and I know my air filters need replaced. However, Im very taken aback by how abrupt this was given the care that I take of my care and how all of these things can just show up when I was literally there less than 60 days ago. On top of that, they mentioned something about power steering which I had already taken care of about 4 months ago. When I asked the serviceman, he said Oh, this is just a recommendation based on the 150,000 mile inspection, but since this was done itll take the price down x amount... so did his mechanic actually inspect my car? Or are we just hitting people hard with a list of recommendations based on mileage?Im floored by this experience and rather aggravated all things considered. Theres no reason to be bombarded or ambushed like this when I take my car for regular maintenance checks.Taking it to another mechanic that specializes in subarus for a reevaluation and to see if I can get a more fair price for what might actually need to be done.Its been real, Dulles Subaru!

We had a great experience. We purchased a used car from them. We had been searching for a specific car for months and we found it online at Dulles Subaru! We are in California so we first spoke over the phone with Wilson. He was so great! He gave us all the details on the car and we knew that we had to get on a plane and see the car in person.They went above and beyond for us and we couldnt be happier. They even helped us coordinate with an independent mechanic for a pre-purchase inspection and with the auto transport company.I was so worried about buying a car out of state but they made it so easy! Thanks so much Wilson for all the hard work!

Edison provided top notch customer service. He was knowledgeable, kind and actually LISTENED to what we wanted and when we were willing to buy: He was true to his word and got back to us ASAP with answers. He let the product sell itself, and it does. HIGHLY recommend Edison as your salesman. He delivers without making you feel overwhelmed. Thank you sir for doing an outstanding job!!

Had service done twice here. Everyone is very friendly and Scott is extremely helpful. He walked me through the 30k mile maintenance that my car needed. Although the price seemed high, its what you can expect for visiting a dealership instead of a small auto shop where you question whats being done with your car. I rather pay a bit more for peace of mind. Definitely will revisit Dulles Motorcars.

Other than the crowded lot it was a wonderful experience. Everything was upfront. No sneaky fees. Angela told us over the phone what to expect and when we arrived everything was exactly as she stated. Everyone at the dealership was very friendly and helpful. They didnt rush or pressure us and they took the time to make sure all of our questions were answered. It was the most painless experience ever at a car dealership, thank you so much.

Scott in the Service Dept is an asset to this organization. He was there by himself yesterday when we walked in for our scheduled appointment. The Service Dept phone was ringing off the hook and Scott politely answered each line and put them on Hold so he could give us his full attention while processing our paperwork to get our car in the loop for service. Then he answered each one of the calls he had placed on hold and was most courteous, patient and calm and gave each of the callers 100% of his attention. Just the way someone who deals with the public should be! When we came to pick up our vehicle, Scott took the time to explain each and every charge line on our invoice to make sure we understood our charges and asked if we had any questions. Then we paid our bill and off we went. FYI, our service entailed a 45,000 mile inspection, oil change, fluid fills, windshield wiper replacement and replacement of rear brake pads and rotors. All work was done in a timely manner and our car is running great. We noticed a big difference in the brakes. Didnt realize how worn they were until the mechanic told Scott the pads were so thin they would never pass State Inspection. And, the rotors were so corroded they were past the point of being ground down, but rather needed to be replaced. Great work by the mechanic, too.

Had my Subaru in on March 15 to replace the passenger side air bag inflator due to a recall. The service was excellent and quick but there is a BUT to this. When I went to drop it off at the night drop there were no envelopes in the drop box for my key so I had to return home, get my own envelope, then return to the dealer. If you are going to offer a night drop service you should make sure there are envelopes in the box.Would have earned 5 stars if not for the lack of envelopes in the night drop box.

This dealership is wonderful. Michael, our sales associate and Howard, the manager where attentive and well informed. This was the most pleasant car buying experience I have ever had! I will definitely recommend them. We drove an hour and were far more pleased with their service than we had been at our local Subaru dealership 3 years ago.

Purchased 2 cars here. Had recall work done here. Staff tries...some more than others. No issues. Ok prices. Good selection.

The whole experience of bringing my car to Dulles Subaru is pleasant. When i drove in, the Gus were ready with the intake paperwork and greeted me by name. I was just bringing ing the car for an oil change but Fritz noticed that my state inspection was coming due and offered to get it done at the same time. I experienced an issue on the drive over and they were aware of the issue which was resolved with a software update. He estimated 1:30 for the service but was finished in about an hour. Picking up the car was must as efficient. I highly recommend this dealership.

Absolutely terrible service from the Subaru dealership. 2017 Impreza has been having what seemed like battery issues with a battery that was just replaced in March 2019. I took it in and the battery tested fine and the system checked out so despite the issues I am having I was basically sent on my way with a car with electrical issues that they cant solve. Their solution is for me to call back when it happens again. So now I get to drive an unreliable are that is not even three years old. If you have an issue that is not routine maintenance good luck getting it fixed.

I saw a car ad on USAAs Car Buying program. The sales associate, Patrick, called within an hour to set up an appointment. Although the appointment started off a bit late even though I was on time, Patrick was very polite and answered all my questions or found the answers to my questions. The test drive was great, he had me drive through a long stretch of neighborhood and a faster road so I could see the differences in acceleration and features. The finance guy pushed some extra packages but thats his job so I dont get too up in arms over it; he was very polite and organized. The only reason I drop a star is because the appointment started late and the process took about 4 hours. I would buy a car here again. I got exactly the car I was interested in (with more features than I expected!) at the price I wanted.

Scott was very helpful and understanding to my needs! And his team backed it up with excellent Service on my car! My car is riding better than ever! Looking forward to coming back! Sign new Subaru owner.

I am repeatedly disappointed every time I have an experience with this place. I love the Subaru I purchased but everything about this place has been negative! From Sales, Financing and Service.

Just bought a new subaru from them. They have me a good price on my trade and on the new car. One of the easiest transaction I have done. No pressure no back and forth like some dealers. Honest and straight forward it was a pleasure. I was in and out in about 2 hours driving my new ride. I would definitely recommend Dulles motor cars and if you do go ask for Sean he was great real nice guy

I bought a used 2011 F150 from the Subaru side a couple months ago. The salesman Collin was helpful and easy going. He answered all my questions but didnt make me feel rushed or obligated. If you dont already have a salesman in mind, I would recommend him.I had been looking at this vehicle type at dealers in the nova area for about 6 months. Its tough to compare prices from one dealer to the next, because no one is going to itemize ALL the fees until youre ready to buy. But overall I think the sale price was fair.Dulles included a 3 month warranty with the purchase, and has stood behind it with no questions asked. After driving the truck for a few weeks I noticed a couple things that I wanted them to check on. Everything was covered by the warranty and they gave me a rental while they were working on it.Overall Im happy that I bought from Dulles, and would highly recommend them.

My experience with this dealership has left me with contempt and disgust for the people that work there. I love the Subaru Legacy I purchased, but I feel I was swindled out of more than I agreed to. I only have myself to blame. How dare I trust a dealership and their representatives.For as long as I have been buying cars...which a pretty long time, I have always done a 5 year loan and have never swayed from it...in spite of aggressive sale people, I have always held firm. I know that I never agreed to anything but a 5 year loan. I dont know how they did it, but they have cheated me out of an extra year of payments.I not only will never buy anything from them again, I will be more than happy to direct anyone that asks to go somewhere else. They are not even worth one star...but to post a review, you are required to give at least one star. I hope this review makes causes others to look somewhere else where they might find a fair deal.

Our salesman, Sean was very patient, knowledgeable and friendly. We were taken back by the almost $3500. hidden cost that we weren’t aware until we were actually purchasing the car. The base price was good but with the extra costs it was almost more then we were willing to spend. We look forward to a good experience with your service department.

Sad to see the direction this dealership is heading. Within the last six months, I’ve purchased three vehicles from here... and sent three of my friends to purchase from here. The dealership was amazing, they respected your time and appreciated your business. I walked into the dealership today and the atmosphere was extremely different.. there were no hellos, no can I help you... it use to be a joy to walk in and give this dealership my loyalty... but now it seems like it’s pulling teeth to get help...We went it because it paid to get the LineX coating done on our 2019 Ram ... we received our vehicle back and it wasn’t washed... where as before it also got vacuumed and got a car wash.DullesMotor cars seems like customer service isn’t a priority anymore... that being said.... we will drive to Tyson’s to get service from a dealership that appreciates our business and recognizes that purchasing a vehicle isn’t a one time deal.