I would have given 5 stars but they only had one style phone in stock. I have to return tomorrow.

Dont get Cricket! They dont honor Bring Your Own Phone and are screwing people to sell more phones.

😡

I had a problem with my account, and despite the complexity of the issue, they were able to fix the problem. I had to take all three of my little ones inside, and she was super patient with me! Highly recommend.

Umm ok, I initially thought this location was unprofessional but after coming here again. Both the manager and the young lady Imma (if Im spelling it correctly) did everything they could to make my experience with them smooth. I would definitely recommend this location now. 👍🏿

Added a 3rd line to my account and the clerk told me I received a $20 credit, The next morning all 3 phones were turned off pending a $20 charge. It took half the day to get an explanation. I do like Cricket system because they are wired on the back of AT&T. They offer flat fees with tax included and you can get 5 phones for $100 total a month. CHECK IT OUT!!

Very helpful and had what we needed in stock

Great phone store

George and ammi were awsome they helped me out alot today service was great answer all my question realy NICE!

Came in 5 minutes before 8pm martha was great and it was fast and easy. My phone wasnt sending text messages, i thought i was going to be sent away cause i came in last minute NOPE she helped me until it was fix. Great customer service!

Perfect customer service Gorge P and Ammi F have done the best they can to make me happyThey were patient and so friendly .

They have a great new team at this location, very helpful and knowledgeable willing to get you the best deals.

The 2 guys who were working there were very helpful. I was in and out in 20 minutes,with a new phone and my phone numbers transferred from my old phone!Great service!

I called this store yesterday (Sunday)at 3:46 in the afternoon. This is the store that I purchased the cell phone from the day before Christmas...so this was the store I called when I had a question about the phone malfunctioning. The young man that answered the phone didnt even attempt to be helpful. I told him the phone was Auto resetting to factory on its own and that its done it three times dumping everything in the phone. I asked what I needed to do to get a warranty exchange because the phone is only 3 months old. He asked if I had cricket insurance on it I said no the phone is 3 months old and under warranty. He then said oh we dont do that you need to call Samsung. I said since when does a customer have to call Samsung, the phone manufacturer, for a warranty exchange? He said we just dont do that you have to contact Samsung. I again questioned why the store wasnt giving directions for warranty exchanges his reply was WERE A FRANCHISE. So my take away from that is that theyll sell you a phone but thats where the customer service stops. After getting off the phone with this store, I called The Colony location and the man at that location was so helpful (even though I didnt buy the phone there)... he said that all I needed to do was dial 611 from a different phone on my family plan so that I had the phone that was malfunctioning available to read the numbers under the battery to them and that they would arrange for my warranty exchange. It took the gentleman at the Colony location less time to give me those simple instructions (less than 1 minute from start to finish) than it took the young man at the Little Elm location to keep refusing to give me the same information, give me incorrect information and make excuses. I was on the phone with Cricket (not samsung) for maybe 5 minutes. I have a claim number and everything set up to ship it back to them and a new phone arrives within two days. Now, how come the Colony location can help a customer with basic directions on what to do, yet the Little Elm location says theyre a franchise/not their problem? In the future I think Ill simply buy my next 4 new phones at the Colony location (since all the phones are the same) so that I feel like the customer service stays with me the whole entire time Im a customer...not just while I have my wallet open. Little Elm Cricket...thats how you earn customer/brand loyalty...or in your case lose it. Owner...save the form reply you will attach to this review and use that few minutes training your employees on proper phone etiquette and directions on how a customer can initiate a warranty return through cricket... it would be time well spent. You never get a second chance to keep a customer

Amazing staff! friendly and very helpful!

Alejandro at the store provided great Customerservice. We had a phone with multiple sims. He worked and solved issue and got our ph. Working. He was very patient and excellent in what he was doing. He stated this was his 1st time working on phones with multiple sims so was unaware of how it works but he figured it out.Alecha girl at the counter helped us too getting everything done. Great store great service!!!

GREAT CUSTOMER SERVICE, HAD AN ISSUE & THE GIRLS AT THE COUNTER SOLVED IT EASILY.

Great service, new management is doing a great job!

Very friendly staff great place

Service was okay, he was new to the location. But gave us the information we needed.

The employees are very knowledgeable

NEVER visited the place!!

Martha is friendly, and she knows what shes doing!

We walking in this location and we asked for the there family plan the Lady a the location is very unprofessional rude and bad attitudeWe just walk out.

Great service and deals!

Great staff

Great service

Very kind peesonal .

There service is awful

Great service

Could not help.

Very friendly and professional staff

Awesome!!

Great customer service

Great customer service

Good store

Great service!!!!!!

Closed at 6pm

Good deal Excellent

Very good service!

I have visited this cell phone store on different occasions and they have given me the help I need and I can recommend it to whom I needed to change companies or just buy a new one

A malicious services the malice customer nothing pleasant