Went in to place an order for an 18x24 print that was going to be framed for a gift, emailed the image and was snidely informed that because it was close to closing time my order would not be fulfilled until the following Monday, while this was understandable, the fact that I was asked to write down my information and spend time sending the print just to never receive a call or my order (the associate on the phone didn’t find any record of my information) was just inexcusable. I could’ve found another option but now it’s been several days and I’m back at square 1

The staff was so patient with handling my difficult problem. This is what customers service is about. Fedex should reward Brandon the store manager because I am sure this is who he is on a regular day. He literally moved mountain to get my job done. Awesome staff very efficient with all the cases they handled while I was there for it least 45 minutes. Keep up the good work guys.

ITS NO REASON MY PACKAGE SHOULD ARRIVE DAMAGED! Absolutely ridiculous and they have boxes to atleast put the package in, in the event it got damaged in transit. But to bring this to somebody porch, it’s disgusting!

Personal are rude. They act like its an effort to help you.

Brandon was very helpful in assisting with printing my shipping label.Thank you so much.

People are inept, cost me 3.41 for 2 BW standard copy’s. Rip Off!!!!

Wednesday, April 1, I was pleasantly impressed by the friendly and professional customer service provided by the young lady from the moment I entered the business, until I left. After a frustrating day of dealing with processing my unemployment claim, it was refreshing to have a memorable customer service experience, particularly when it lacks nearly everywhere else. Kuddos.

Very fast customer service the store was not busy.

Young lady that helped me was very nice and efficient. There was a black female employee sitting on a table being obnoxiously loud. This was very unprofessional, anyone being that loud in any business should be fired.

We went there to simply send a few documents including a labeled return envelope.We paid shipping to Ohio and back.Two envelopes.When we were asked if deliver next morning or next afternoon the difference was apparently 50c per envelope. Overall 30 dollars.A few days after we got charged another 30 dollars.This was the return!!!!Overall 60 dollars for two envelopes to ship from Michigan to Ohio.Called customer service which claimed we cannot do anything the sales are valid.There you go FedEx. Lost a customer and I hope 5his is a warning for every potential customer.Competition is huge and cheap. Should have done more research...

Dont get laminate services here. Destroyed my poster I had and the explanation was yeah we need a new laminate machine.Manager was clueless.

The big selling point of FedEx Office (formerly Kinkos) is convenience. Yet, their Internet (both on the rental computers and their wifi) is so unbelievably slow, its going to take you double the time to accomplish anything. The printer attached to the rental computers is decent, but definitely not worth 50 cents for a black and white page or 99 cents for a color page. The employees are friendly, however.

The Store manager Kevin is very rude and unprofessional. He rolls his eyes and has an attitude if you’re asking a simple question. I will not be using Fedex services anymore. This location should definitely consider training a more friendly store manager.

Rude Staff, They seemed annoyed that your are there to give them money in exchange for services they advertise. The cost is what it is but. But if I am coming to your store for you to help me ship a package Id assume 1) youd have some knowledge about how to do that or get that information. 2) be cordial enough to help me as a customer rather than visibly annoyed I am not aware of your internal processes.

The man working was very friendly and helpful but unfortunately he was the only one working so I waited for much longer than was reasonable just to get help.

Natasha and Kaitlyn were very rude and unprofessional. Will be going to Wayne Rd location from now on.

Good customer service

Excellent place we were in and out fast

Terrible service. Would not scan baby photos from 25 years ago because I didnt have the photographers authorization. Like Im going to track down a photographer from a quarter century ago just so I can get my baby photos scanned. I called corporate and they said thats the stores own policy. Thats fine, then this store is not getting my business. Pathetic.

Great customer service and clean location.

Excellent customer service!!

Fedex Lady Natosha was very nice,and helpful!!!

Pretty nice, but forget to give me my thumb drive back every time without fail! Other than that, nice service!

WAY OVER PRICED TO SHIP: The service was fine but the reason for my poor review is it was only AFTER wrapping, packaging, labeling and taping my picture frame (11×14) to send to CA she told me it would be $62 PLUS $14 for them to package it; WHAT?! Will never use a fedex kinos to send anything again.

Kiara and Kaitlyn (I may have spelled that wrong) were extremely friendly and helpful, even while receiving a large shipment to their location as I arrived. Thank you, ladies!

The employees are very plesantly helpful!

Expensive

Had a small 1lb. Package to ship to Japan. Heavyset girl was falling asleep at the cash register and then told me it would cost $100.00 to ship. The stuff i was shipping was worth less than $50. Will never go back!

Drivers says left at the door and it was never delivered! Liers! And thats why FedEx is going down because of their poor service ! Unprofessional !

Slooow shipping

Slow slow slow.

Quick print

Poor customer service.