Manny was great. He communicated with us at least once per week as we were waiting for our new vehicle to arrive at the dealership. Picking up the new lease was easy and took only 1 hour. Thats record time.

I had a great time working with Kristina! She was nice and listened to any questions I had. With demand on the rise I know it can get stressful at alot of other places but this was smooth and delivered much MUCH sooner than I expected. Exceeded and surpassed my expectations with this whole Covid problem still lingering.

I had a few issues that needed attention before an upcoming trip. Everything was done on schedule and actually sooner than we expected. The finished price came in below the quote, so we were very pleased. Two air bag recalls were done on the same visit. Great service and great people, thank you.

I recently traded in two cars and bought a new car from Martin Ford at West Herr Honda in Lockport, NY. Martin and the West Herr team are exceptional. They went above and beyond and delighted my wife with her new car.Usually car transaction are bad memories primarily because of the inordinate amount of time you are stuck there. This transaction was smooth and painless. You can’t find anyone better than Martin Ford of West Herr Honda.Thanks!,Tom Hill

Bravo West Herr Honda! Excellent 5 star service start to finish. I met with the wonderful and professional Mark Milleville. If you’re thinking about buying or leasing a new Vehicle START HERE! First of all, the showroom has a cheerful atmosphere, is clean, well maintained, and they’re very mindful of Covid standards. It put us more at ease that Mark wore a mask while he worked with us. It’s one way businesses show respect to their patrons and we appreciated this. The friendly and helpful Mark helped us test drive the Honda CRV and HRV, because of his sense of urgency we got it all done in under 45 minutes. We really appreciated the way Mark asked questions in order to determine what our best options were. Of course during the pandemic many dealerships are running low on inventory so once you narrow down the car you want, you may be waiting months before it is available. The biggest advantage to shopping at West Herr (besides MARK) is their extensive network of dealerships and the available inventory for both new and used cars. It was refreshing to work with someone honest and genuinely interested in the people in front of him. He always offered solutions and remained positive and upbeat! Make sure you stop in and ask for Mark or give him a call so he can get you in the right vehicle ASAP. Places like West Herr Honda restore my faith in humanity! Kudos to Mark and the entire team that assisted us.

Excellent experience. Manny our salesperson was awesome. He was truly a pleasure to work with. Made the process so simple and easy. Jessica in finance was so nice and was super informative. Left the dealership feeling so confident in my purchase and my experience. Will be recommending to everyone

Nice people to do business with for the most part. My only concern is with the warranty that West Herr always tries to sell you. The warranty is a bit expensive and they tend to pressure you pretty hard to buy it. This is the second vehicle I purchased from West Herr and dealt with the same Warranty speel both times. I dont like warranties and made that clear, but they still put the pressure on until I gave in. Other than that, they were great to work with.

Bob was amazing! The whole experience was extremely professional. Couldnt have asked for a better car purchase experience.

Salesman Manny took excellent care of me when I purchased my Civic. He was very knowledgable and answered all my questions. He was very polite and helpful. He handled everything correctly. Spent time in vehicle explaining and showing the cars features. My purchase was a pleasant experience resulting a vehicle in which I happy. Manny definitely is perfectly suited for his job.

I run a small business, so when I experience a challenge with a vehicle, it can become urgent quickly. West Herr is always professional, supportive and makes things happen fast! I am always so impressed with the level of organization this team shows- it’s amazing how departments communicate with other departments…everyone is so pleasant to one another!I needed to get a key re-programmed this week, and Jennifer at West Herr Honda in Lockport made me feel like a VIP. It was a stressful day, and she made the process feel easy. Thank you!!

Kristina and her team, were very accommodating of my needs and went over the top to make a deal that met them. 10/10 would recommend to anyone looking to lease or purchase!

Kevin did a great job introducing the many new features on the Honda. Was available after the sale to answer additional questions

Mark Milleville was terrific. Answered all questions and found us a great car.

Great experience with Sarah from West Herr. Knowledgeable, friendly and easy to work with . Thank you for my new Honda CR V

The service team at West Herr Honda is great. They do an excellent job explaining what is needed now, and what I need to budget for in the coming months, which is very helpful. They are courteous, professional and always hit the mark with the time I will need to spend there as I typically wait for my vehicle while the work is being done.

Thanks Mark, Alex and Daniel for their help on purchasing a new car. Alex always responds our questions, and follows up our process. Mark offered us the detailed information regarding cars and price. He is a kind and professional sale representative. Daniel explained how to operate a new car with advanced features. Also I appreciated the support from other members at West Herr Honda.

I dropped my CRV off for a next day service appointment, used the shuttle to drop off and pick up, which was easy and quick. Jennifer was extremely courteous, knowledgeable, and helpful. The whole experience was very good and easy from start to finish, seamless. I would highly recommend this store for service.

I have leased a number of vehicles from West Herr and it has always been a wonderful experience!

Great service dept! Have been greeted by Paul a few times now. Very thorough and gets you in and out!

I have never had a negative experience dealing with West Herr. I have been using West Herr Honda for all my maintenance over the past few years and I have been very happy. The service department will give you recommendations on different things you may need but are never pushy or trying to sell you anything. I bought my car from the West Herr used car outlet but will likely buy my next car from this location especially because I imagine I will be sticking with Hondas, great car so far!

Great service from West Herr Honda! A huge thank to Robin for showing us all the models that we wanted to see and explaining all the details. She has done her job so efficiently that saved us a lot of time!

Sara and Jessica did a fantastic job. The transition with off without a hitch. Best car buying experience ever. I would recommend West Herr Honda to anyone looking for a car. Very honest and upfront throughout the entire process.

Jennifer Brook, my service advisor, greeted me warmly & showed me how to tweak the settings on my vehicles computer. I get my husband’s Subaru service texts & he gets my Honda emails. We have tried to get this straight for 2 years. I believe Jennifer has finally fixed it. She looked at more than one program & fixed them both. She spent more time & looked deeper than the others did. Thanks

Love dealing with West Herr. Ive bought several cars from them this year and both times they were a pleasure to deal with, no pressure, very responsive to questions when I communicated on the web. The sales staff all worked together to out this deal in place and they were spot on with the trade in offer. Gave me exactly what I wanted right from the start. Love my new (used) Nissan Rogue.

My Honda Pilot was in for NYS inspection. While everything was good enough to pass I was advised that there were some things which might become issues in the near future.After an explanation of these I chose ti have some addressedThere was no high pressure sell. Repairs were done in a timely manner and everyone I dealt with at the dealership were pleasant and helpfull.

Eric Giardina who I bought my last car from and pays attention to detail I had to call when I saw the new 2022 Honda Civics drop. He coordinated with Manny at Honda to help me and the 2 made the process very easy. You need a car these 2 guys are great. Easy going and knowledgeable. If I could give 10 stars I would. Every sales person should model themselves after Eric and Manny. 2-3 years I’ll be back for another Honda.

It was a great experience. Dan was very friendly,professional and kind. Dan informed me step by step what was going on with my vehicle. Dan went out of his way to make sure my vehicle was washed before I picked it up.I love West Herr its like visiting family. They always give you the Wow Factor .Dan keep up the great work.

Easy scheduling.Representatives were knowledgeable and friendly.I did have to call to check on the status and felt like the hours spent on my vehicle were a little long. I had front to back roof rails installed and everyone was saying about an hour. My labor charges were $130.00. I was quoted around $300-$350 for parts and install and paid $404. Everything was great and I know they were installed well. I just feel the dealerships work the hours spent in their favor.

Great service and pressure free! Highly recommend buying from this dealership. Overall a stress-free experience

Very efficient and knowledgeable peopleWould recommend them

Overall a fantastic experience. This is the second time I’ve had Dale overseeing my car’s service, and both times he’s been extremely helpful.

My experience at West Herr Honda was awesome to say the least. All of the staff was very kind and curious, and I would recommend you and your team to everyone. Keep up the good workand God bless you all👍👍👍

My complaint over sound beginning after last servicing was addressed in a courteous and organized manner. Evaluation seems to have been thorough and relieved my anxiety over potential injurious consequences.

I needed to lease a car. My West Herr sales representative was Norman Daniels. Norman is a skilled professional who provided service that exceeded my expectations. He is personable and knowledgeable of the West Herr products/cars. After listening to me, he carefully explained the car leasing procedures, value of the Honda HRV, and how that particular car would suit my needs. With his help I was able to make an informed decision and drove away a satisfied customer.

Mark Millville at West Herr Honda was great to work with. He is patient and attentive to your needs. I don’t buy a lot of cars but I now have my second vehicle in two years from him and I’d recommend him to anyone who wants a new or used vehicle.

I was a little disappointed that they kept my vehicle all day when I dropped off the evening before. I also had to call a few times to know when my vehicle would be done before I got a call back. Then I was charged for work that probably should have been covered with my extended warranty. I am not sure I will bring my vehicle there again to get repairs or recalls to be honest. Its the second time I have had an issue with their service.

Kristina was wonderful to work with. She is the reason we bought the car. We went to other dealers and came back to her.

I traded in my Jeep Wrangler for a 2022 Honda Civic today with Kevin at West Hurr. It was one of the most painless and pleasant vehicle transactions I’ve experienced. Kevin provided a lot of great info and patiently answered tons of my questions. I felt like I was talking with a car enthusiast rather than a sales person. I left the lot feeling like I was offered a fair price on my Jeep and excited and comfortable with my new car. Thanks Kevin!!

This company earned life time customer. Todd Harper abundance referals from this family in upcoming years. Car was switched without hasstle or any questions asked. Quick and easy car delivery from buffalo. Paperwork process was smoothly procecuted 👍 Thank you

I always bring my Honda Accord for service at West Herr Honda in Lockport. They are very courteous and do a great job! Very satisfied with their work and fair price.

Paul is always great! He explains what my car needs. Last time he even walked me back to show me what the technician was working on and explained why it needed to be done in a way I could understand. Thanks Paul!

I’ve dealt with James Yarger for my last 3 vehicle needs. No regrets and no problems! I tell him what I want and he either gets it for me or politely and with great friendliness points out the errors in my thinking. It’s a terrific way to do business! Thanks James and thanks West Herr Honda for doing business with me in a way that I feel puts my wishes first.

Mike the GM is the best. We got 5 cars from him now. Manny was such a great sales person. The process was smooth and streamlined very well. Excellent experience

Thank you Mark for helping me get my 2020 Honda Civic. I love it!

Mark Milleville and Christopher Duffey were extraordinarily helpful in my search. In a time where they are shortages on chips and inventory, they worked hard and fought for me to get the vehicle I was looking for. They searched the area for what I wanted and the took the time to go over all the features of my new vehicle with me to make sure I was happy with what I was getting. David Gallegos, the financial services manager, was also extremely helpful going over all the potential loan options and additional warranties/packages that were available. He helped me picked the options that worked best for me. All together, wonderful experience and very helpful staff!

I am very happy with my experience at West Herr Honda everyone was very friendly and helpful and I got a nice car that I could afford thank you so much to Mr Arden and Jessica for all your help I am truly happy.

Great service department. They perform high quality work for reasonable prices. I would not take my Honda to any other local dealership. Their high rating is well deserved.

Would definitely recommend! My mom took my car up there and she said it was great service! Wouldn’t want another place to have a car from!

The service and sales departments, have always been great experiences for me at the West Herr Honda location.

Brought my CR-V up late Monday morning for an appt in the service department due to issues with my car. Got checked in quickly and really didnt wait long before they were able to determine the cause of the issues. They had to order the part, but got me set up with a rental car quickly and easily since I live 2 hours away. They had it fixed quickly once the part came in, as Dale notified me the next morning (Tuesday) just before 11 am. I was able to drive up later that day, return my rental, and smoothly and quickly pick my car back up. It has been running great all week now with no issues. Thanks West Herr!!

I loved Paul and everyone there was super gracious in letting me come in early and pick my car up early as well! Service was fast and efficient!Thanks Guys!

Always a great experience from the time that I bought my car from Erik B. to the time that I went in for a first service appointment with Dale C.! Even that guy who assisted me when I guess I was visibly confused as to how to go about getting the car serviced. For someone who is always stressed out about driving due to the fact that I have only started at age 40, dealing with them is one very positive thing that I only wish all consumers would have the opportunity to enjoy! All the best!

I worked with Martin Ford on a new car purchase. He helped me get what I wanted at a price I was comfortable with. Very easy to work with as a salesman! I am a repeat customer, I bought my last car here as well. I also recommend and use the service department at West Herr too!

Martin Ford is the best car salesman in the USA!The best experience I have ever had purchasing a new car. The entire team at West Herr Honda is fantastic!

Dale was very accommodating. He didnt push to have more work done than was needed on my car. He knew I was a bit rushed and made sure my car was serviced in a reasonable amount of time. West Herr Honda in Lockport is the best!!

When I arrived there in the morning my greater Paul was awesome He made sure I was well taken care of Explained everything that needed to be done on my car Paul was a very pleasant person to work with at Honda Western in Lockport Thank you for your kindness it was greatly appreciated

Excellent service as usual. Very courteous and the work was done correctly and on time.

I was very pleased with both the service personnel and the work that was done - but the biggest surprise was how affordable it was! Thank you -

I’d like to give West Herr Honda five stars for their service department, when I brought my vehicle in for service. The service that I received was whey above other Honda dealers in the area. I will continue to bring both of my Hondas in for service to only West Herr Honda.

I recently had service on my new Honda CR-V at the West Herr Honda on Transit Road for an oil change and tire rotation and they were very efficient as I was in and out of there within an hour of arrival. The service manager Dale was also friendly and helpful as well. Thank you!

Service with a smile from beginning to end. Prompt, efficient and courteous.

I have always had a wonderful experience with WestHerr Honda!I can bring my car in for an oil change and inspection, wait in their waiting room, have a free cup of coffee while watching TV and in less than an hour the work is complete and I’m on my way. Everyone there is wonderful, I never had a problem. Thank you

The service department knocked it out of the park today! Having been a fleet manager for many years, I have a natural distrust for dealerships but West Herr Honda has NEVER tried to sell me something my car didn’t need. Today, I had 4 tires replaced, trans flush, brake flush, inspection and a major recall. Dale took great care keeping me informed and I was out in a little over two hours. 👍

Scheduled an inspection for 9am. Everyone was helpful and kind. I was in my car and on the road by 9:30. Everything was explained in full and all my questions were answered. Best dealership I’ve ever worked with!

Best experience you will ever have at a car dealership. Super friendly, great selection and there are no hard sell pushy sales people here. We have now leased 4 vehicles from them and would never consider going anywhere else. They have and do it all!!!!

Great car buying experience. Martin Ford made the process easy. I felt no pressure. He got me the numbers that I was comfortable with, and we had a deal. Highly recommended!

Martin Ford thank you for your help we had great service

Greeted cordially, listened to, very polite. Work was done much more quickly than I expected. Very satisfactory experience - Paul was super to work with.

We purchased a vehicle at West Herr Honda from Erik Arden years ago and when it came time to purchase another we called Erik. He was very helpful, quick and straightforward. We were able to get everything accomplished in one day. Erik and West Herr were very accommodating to our requests to take delivery of the vehicle outside. We would highly recommend Erik and West Herr for your automotive needs.

From start to finish the experience with Robin was excellent. Robin was very knowledgeable and full of energy. The management staff Matt was efficient and fair through the whole process. David the finance specialist that handled the our financial options with Honda did a great job, even found a college grad rebate that we were eligible for and applied it to get an even lower payment. Overall WestHerr has been incredibly easy and enjoyable to work with. This is our 5th vehicle with them. Sales and service is top notch. Thank you to he entire Lockport Honda staff for making my daughters first new car experience excellent!

Electronic problem with my car I googled and could have written what I read on 4 forums. Service looked at it and put me in a spot by saying battery died, I needed new battery. Picked up car, same problem so wasnt expensive battery. Service had my car for 5 days, picked it up, discovered one key didnt work when I got home. Service did not request bringing 2nd fob for programming. Had to bring car back for third time to reprogram 2nd key. At this point I demanded being compensated for all the unacceptable problems. WestHerr did give me service credit for half the price of the battery finally. I have had all my service done there, usually satisfied but this time was not up to par. They need to do better. Three stars only because they did compensate me, should have gotten full refund for battery.

West Herr Honda is an excellent place to buy and have your car serviced. Thank you to John.Jennifer,Erik, and Doug for going above and beyond my expectations.Thank you,Ron DiNicolantonio

First rate service. Courteous, friendly, and prompt, I was in and out with all matters taken care of to my satisfaction.

Arrived ahead of my appointment time, the service consultant was very helpful and pleasant. Left my car to be serviced and I received a call back that my car was ready ahead of the original time that was given. Great service, very pleased.

Dale went well beyond handling the scheduled service for my vehicle to check items I had not noticed like the level of tread on my tires and cleaning up a flooded interior after I had accidentally left the sunroof open and a major rain storm soaked the interior. He cleaned up the water, put the heater and fans on in the interior and by the time I picked up the car, it was in perfect shape. I have always had great service at this dealership but this was exceptional and I am truly grateful.

I had a terrible experience at a different Honda location where the finance guy was super aggressive and pushy about getting extra warranties and coverage that I had made clear I did not want. I ended up going to West Herr Honda and had an amazing experience. Martin was so welcoming and friendly. The whole experience was so much better and I even got a better deal on my trade in for my 1998 Toyota Corolla. Walked away from the West Herr location with a huge smile on my face!

Great experience. They worked with us to get the deal done! Excellent and friendly people. Robin was the best! I love my new car!

Fast and easy! Great experience! My family has gone through West Herr for many years.

By far the best dealer that I have ever been to. Martin Ford is a great salesman; he was incredibly knowledgeable about the car I was interested in (Honda Clarity 2020). Due to Covid, we arranged the pricing and pickup details before actually going to the dealer, and I was able to walk in and leave with my new car in about 50 minutes! Service is top notch. The inside was well spaced out and all of the staff were wearing masks properly. Definitely go here if youre looking for amazing pricing, service, and experience!

Love my new hrv. Salesman Manny was a great help in my decision. Answered all my questions before and after my purchase.I recommend Manny and West Herr Honda in Lockport to any car buyer.Not pushy and very helpful.They work as a team. SO happy 😊

I appreciate the great service Devin provided! He was well engaged throughout the process and consistently followed up when he said he would. One of the top service experiences I’ve had! Great asset to West Herr.

A very knowledgeable salesman. Explaining all the features. No high pressure sales pitch.

Great customer service. Couldnt be happier with my experience. Robin Miller was an awesome sales person.

I leased a Honda Odyssey in Dec 2019 and purchased a Honda Civic for my son from West Herr Honda a few days ago. Thanks for Terra Harter’s help. She is very knowledgeable and easy to work with.  She and other salespersons handled entire process very professionally.  She was also very helpful explaining all the features in the car.When leasing Honda Odyssey, she creatively solved my special needs, making me very satisfied.  I will certainly lease another car from her in the future when current leasing expires. When purchasing the small car for my son, she recommended Honda Civic, which is an excellent decision for us. She also did all she can to ensure the timely delivery of the car during the shortage caused by COVID pandemic.My advice to anyone looking to purchase or lease a new car is: Making sure you ask for Terra Harter when arriving the West Herr. I truly believe you will satisfy with her professional services.Frank Chen

Heidi Gebler is the best salesperson in all my years of car buying. She listens to what you are looking for but is fast and efficient and is not pushy at all. I highly recommend her for her knowledge and professionalism. She can also show me any car under the West Herr umbrella without me driving all over town.

Very professional and personable staff. No high pressure sales. Great experience

My car was fixed quickly and am happy to have A/C again. Only disappointment was that I live 5 minutes past the courtesy shuttle cut off, and they would not make an exception.

Brought in my old Fit for a recall repair. I am very pleased how the whole process rolled off - from making the appointment to picking up the repaired car! I will be using them again for future repairs.

Martin Ford was wonderful. Great experience

Julie Sullivan, Customer Service Rep helped expedite getting the information I needed to make an informed decision on purchasing a vehicle. If your running into delays on feedback from the Sales Department - contact Julie and she will get you the answers to your questions.

Sales person was very co-operative, sensitive to our needs, pleasant to work with.

I have not bought a car in over 14 years so when it was time to car shop, I decided on West Herr. Kevin and Jessica went above and beyond to help me and make buying my next car easy! Everyone there was super friendly and the atmosphere was comfortable!

I took my CRV in for routine maintenance. I was scheduled for 8am and was done by 9am. My service advisor Dale was very friendly and courteous.

Leonard Miller of West Herr Rochester was a fantastic salesman, he made sure that I was happy and gave an unbeatable deal on my new car purchase. Both Chris the finance Manager and John The general manager in Lockport where both awesome at handling my deal as well. I would highly recommend West Herr dealership for any new or used Car purchases, this will be my second Honda purchase with them.

Manny is the man traded my wrangler in for a tundra. Easy to work with. All of the staff was amazing

Best service and nice taking care of my car maintenance ( paul) good luck.

Great service, but wish the price would stay the same for oil changes and tire rotations. 🤦‍♂️Ive now crossed the $70 mark guess were on are way to a $100.

Jenn was very courteous and professional-I have full confidence in the techs at West Herr Honda!

Buying the car was a great process with Bob Michael. However my experience in dealing with the service department regarding an AC issue in my new car has been extremely disappointing.

Bob was the best to work with! He paid attention to what I wanted and needed in a car and found one that was perfect for me!!!