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CubeSmart Self Storage
2801 N Hurstbourne Pkwy, Louisville, KY 40220, United States
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CubeSmart Self Storage
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li
Review №1

I’m a repeat customer that is very satisfied with this company and Linsey, store manager! The location is spotless always, unlike any other place I’ve used. Not only is it affordable, but definitely the best value I’ve come across in storage units over the years!! I highly recommend.

Pa
Review №2

We couldn’t be happier with Extra Space Storage. With the real estate market as it is - we’ve had to put most of our belongings in storage until we build our next home. They’ve provided a clean, safe, climate controlled environment which makes me feel confident that our furniture will be in good shape when we move it into our new home.

Ma
Review №3

They are the best. Lindsey is very helpful and always helps with any issues. However, thankfully Ive had very few issues.

DJ
Review №4

Excellent prices! Great customer service and clean and efficient units! Jake was very knowledgeable, friendly and helpful! Great secure place to have a storage unit! Will recommend to friends and neighbors! ⭐⭐⭐⭐⭐👍🐝👍

To
Review №5

Lindsey and team are great! Very accommodating. Space is clean, well-lit and easily acceptable.

An
Review №6

The rental process was quick and easy online. Once we got to our storage unit, it was clean and everything was in order.

La
Review №7

Lindsey is the absolute best person to deal with and talk to. She explains everything and makes you feel safe. Thank goodness for her kindness!!!

Ch
Review №8

Be prepared to have your rate increase every 5-6 months. My rate has increased 50% in the past year. Then you have to buy their insurance plan. Then if you are one day late on your payment, they add a 20% fee (even though the contract says you have a 10 day grace period).

Ma
Review №9

Great customer service. The employee at the desk fully explained everything to me and then showed me how to gain access and took me to the unit. And she was so courteous!

Mi
Review №10

Great working with Lindsey! Very helpful and quick in getting me set up. I’d recommend 100%

Re
Review №11

Lindsey is great! She saved the day today coming through with a second unit at last minute. Seamless process!

Ti
Review №12

Lindsay was awesome when I called in to reserve space, the lady who showed me to my unit my 1st time there was also awesome! Definitely happy with my choice of storage .

Wo
Review №13

Stopped by location to inquire about some storage. Was not sure what size I was going to need. After talking to the store manager Lindsey, she took the time to show me a few options that she thought would best suite me and I was able to make a decision on what I need. She made it easy and feel great about storing my items at this great location.

Ni
Review №14

Experience was great, Pat was extremely helpful.

To
Review №15

Lindsey was awesome today. Took time for a complete tour of different sized units and was incredibly friendly and professional. Made the sale on the spot. Thanks!

Su
Review №16

Shannon was exceptional! Very helpful and friendly! Made the process of moving less stressful! The storage areas are very clean and convenient! Very thankful for the positive experience!!

Su
Review №17

Very clean and friendly. The store manager is very friendly and helpful. I looked around at a few other places and was really happy with how clean and friendly this location was compared to others. It was a little more money then I wanted to pay but sometimes you pay a little extra for great things.

Em
Review №18

Lindsey is fantastic - made everything very easy & turnkey, provided options & details seamlessly. She’s the best! Great team at this location.

Dr
Review №19

Everything was just perfect the friendliness of the office personnel was fantastic thank you so much when I do push

Mi
Review №20

Lindsey White the manager was courteous, friendly, informative, etc. Great customer service!

Kr
Review №21

Lindsey was great with showing me around place is really clean

Er
Review №22

Ms. Karen is the best. She’s so professional and really takes care of her clients. I would only rent at this location because of her. Keep up the good work Ms Karen

Jo
Review №23

Great experience. super nice folks. clean facility. highly recommend!

Ri
Review №24

The facility is locate in a great place and looks exceptionally clean. Karen, who is the office manager, is extremely helpful and professional. So far a great experience.

Su
Review №25

Lindsey the Manager has been very helpful with my transition. It was nice to have a manager who really cares and available. I live in the neighborhood and the location is perfect.

El
Review №26

Very friendly and very helpful! Well maintained! Felt comfortable storing my things! Will definitely refer someone!! Thanks for everything!

Ka
Review №27

Karen you a extremely friendly and personable. I was in a hurry and she made the process quick and easy!

So
Review №28

Was a good experience Ellen helped me a lot great price and a nice smile

El
Review №29

What a great experience! Lindsey was amazing and the facility was secure, clean and well maintained.

Om
Review №30

Extra Space Storage was very helpful to me and the manager was very kind and insightful when helping me figure out which space I should get. Overall I had a great experience and I am so grateful for the help and kindness from the employees.

wa
Review №31

Ellan, at Hurstbourne location, in Louisville, Ky has been excellent to work with. She is knowledgeable and a great asset to Extra Space.

Ca
Review №32

Lindsey went out of her way to make this process seamless. Last minute rental for me but she made it seem like I had this planned for months. Thank you.

Ca
Review №33

Facility was well maintained and my items were never disturbed. The units were well ventilated and motion sensors lights allowed me to feel safe while in the building in the evenings. The application, move in, and move out processes were simple and the staff was amazing.

Je
Review №34

Nice new facility and managed very nicely by the current staff. Good location as well.

Br
Review №35

My wife and I came in. Lindsey was very helpful. Facility was clean and organized.

Af
Review №36

In a bind, I had to make quick arrangements for a storage unit unforeseen. I made my reservation online at 6am and by 11am I had recieved a call and a confirmation appointment. Lindsey White went above and beyond to meet my needs and informed me of every benefit of the storage facility. She was helpful, thorough and I left feeling good about the security of my belongings. Thanks Lindsey!!

Ja
Review №37

Big with lotsa Space mini storage buildings.

Do
Review №38

Lindsey White has great customer service and very helpful. Keep up the excellent work and be safe!

Me
Review №39

So professional, energetic and wanting to find the best storage to suit my needs!!Thank you, Lindsey!

Ma
Review №40

Reasonable, convenient and clean. You would get a 10 out of 10 if you all had more than 4 carts. Move out day they were all taken. Had to ask someone if I could borrow for 2 loads.

Ba
Review №41

Excellent customer service. Clean, light, airy storage facility. Well maintained. I cant say enough good about it!

Wh
Review №42

Best price in town, immaculate condition, and great staff. Was able to do everything contactless. Would definitely recommend to anyone!

Te
Review №43

Facilities were clean with great access. Everyone we dealt with was amazing, but especially Lindsey, the general manager!!! She is very friendly and helpful!

Je
Review №44

Great customer service. Eagerness to assist with making sure you get the right size unit for your needs.

Ch
Review №45

My significant other and I signed an agreement with CUBESMART on 12/10/20. We went to storage unit on 01/09/21 and attempted to access the keypad for entrance to storage. Access was denied. We proceeded to office to find out why. We accessed our online bank acct to provide payment confirmation BEFORE DUE DATE (payment due 1/10, actually paid 1/4). We showed Lindsay, the manager, that pymt had cleared the bank on 1/4. We were told CUBESMART had been bought by Extra Space Storage and our acct was showing past due. We were also told we had a new acct. number. We received NO NOTIFICATION about a new acct # or new ownership. After getting the pymt situation straightened out and regaining key pad access, we proceeded to our storage unit and WERE SHOCKED TO FIND OUR UNIT HAD BEEN OVERLOCKED when this debacle was no fault of own. We were NOT told that before we proceeded to the second floor to our unit. We had to call the manager (downstairs) who FAILED TO INFORM US OF THIS. She could have advised us of this and come up to the storage unit with us to unlock it. BUT SHE DID NOT. In the interim, the District Mgr came into the office and was made aware of our situation. He offered no apology for the CUBESMART/Extra Space Storage obvious failure to provide good customer service. If our unit had not been so full, we would have gotten a truck and moved elsewhere. MISERABLE CUSTOMER SERVICE. Inexcusable.

Sa
Review №46

This fairly new facility is awesome. I am impressed by the cleanliness of the CubeSmart Self Storage building and the storage unit. I like that the building is equipped with cameras, thus making me feel much better about my belongings being stored there, without fear of something happening. The manager was pleasant, professional, and helpful. When the unit I originally reserved was too small, she quickly provided me with a larger one. If you are looking for a self storage facility, I recommend using CubeSmart.

Cy
Review №47

I worked with the general manager to arrange my storage unit. He was very nice and made sure everything was set up for me. Even checking my access code to the building before I left. I appreciated the friendly service. The pricing for my unit was also very reasonable.

Ma
Review №48

The company was bought out and two months later the price was raised over 40.00 a month. Come on that is just crazy

Ch
Review №49

Excellent service by the team at Hurstbourne. Well maintained building and definitely nice and cool inside. Your furniture and storage are safe there.

Ma
Review №50

Wow! This storage company is awesome!This is how a self storage company should be run. Teresa went above and beyond her responsibilities to help us and carefully go over the information we needed to know to rent the unit. She was efficient and super friendly and professional. The facility is sparkling clean! Has a restroom for renters and is in a super convenient part of town.

Ya
Review №51

Cube smart is conveniently located and has perfect hours for access. It is well lit inside, very safe and the owners are always there to help out with making decisions on storage options! They also have all the packing essentials to keep dishes intact and clothes in a perfect storage closet. The best part is -the first month is free!

Ch
Review №52

We are planning a move in which we will not be buying for. a year or so and needed a safe, secure, climate controlled, clean location. This new CubeSmart facility checks all boxes. The staff members, Andy and Teresa, could not have been more accommodating in addressing all of our needs. The units are easy to get in and out of and they provide dollies, carts, etc...to help. A lot of appreciation and kudos their way!

Sc
Review №53

Clean, well-lit professional storage with excellent staff. Great access and security. The best storage facility I’ve used to date.

Ni
Review №54

Ok, so let me start off saying Andy helped me out today. However, I wasnt aware that there would be an increase in rent every six months as I wasnt told that when I signed the contract on November 9, 2019! The only way for me to not have the increase was for me to move to a different unit. If I hadnt had issues with my account and went to speak to someone face to face, I still wouldnt have known. Covid-19 is not the renters fault and we shouldnt be penalized because of it! Also, if there are changes being made, there should be some kind of notification sent out to your customers stating the changes. Doing so, would help them make the appropriate decision on whether or not they will keep their unit or find another one!

Ma
Review №55

CLEAN well lit facilities! Staff is very easy to work with. Love Cube storage!

Er
Review №56

Teresa and Andy did a wonderful job in assisting me with acquiring the right size storage unit for my belongings. They were always polite and very helpful answering any questions I had. I highly recommend you go see them if a storage unit is in your future! Thanks again Teresa and Andy!

Th
Review №57

Theresa was diligent and made every effort to help us find the right space for our needs. The facility is easily accessible, clean, and easy to maneuver once inside. Temperature controlled and plenty if cameras gave us confidence that our belongings would be safe and secure as well. Definitely recommend!

St
Review №58

Unit was always accessible. Staff always helpful and friendly.

Mi
Review №59

I found the people at CubeSmart to be very helpful and had time to explain to me and show me how how CubeSmart operates. I was impressed with how organized and clean the building was. I made the decision to rent storage space and feel very good about that decision.

VI
Review №60

I decided on Cube Smart for storage since it was a new facility and climate controlled. Upon meeting management....I was extremely impressed with the hospitality and knowledge. They where friendly and helpful. The facility was beautiful and I felt that my personal items would be safe....cameras are everywhere this is perfect....its accessible, located in a safe area and I love the hours to access my unit...Im a very happy client and would Recommend CUBE SMART....Stop in and see ANDY SCOTT(GENERAL MANAGER) and TERESA BURNHAM(MANAGER) You wont regret it .

Gi
Review №61

Stored my things here are short term while I was renting. Always excellent customer service, clean facilities and smooth process. Highly recommended!

Da
Review №62

First time storage unit user, went to this location Mason in the office was very helpful gave me knowledge on how the process works .. very clean and organized

La
Review №63

Great price and easy-peasy. Beautiful clean facility. Great people.

Sh
Review №64

Staff was very helpful when I arrived. I didnt know really what I wanted but they helped show me different size units so I could decide for myself. Very clean And well maintained facility.

Me
Review №65

Just the right size, great location

To
Review №66

Great customer service the gentleman was very helpful and made sure I was completely taken care of!!! Great storage facility

Jo
Review №67

Everything about, and everyone associated with CubeSmart has been great. Just the right size unit, at a fair price. The facility is brand-new, very clean, well-lit, and secure. The staff went out of their way to welcome us, and solve our sudden, rushed, need-for-storage problem.

Dw
Review №68

My experience with this CubeSmart location has been excellent, flawless, perfect. Easy access, modern, clean. And the folks in the office, Andy and Teresa, are great to work with.

Ma
Review №69

They were very helpful in making sure I got the right size and insurance for getting my new storage unit. Its neat, clean, and secure. I look forward to working with them going forward.

Gr
Review №70

Clean facility, helpful staff. Would recommend

al
Review №71

Excellent customer service, and a clean organized facility. Thanks CubeSmart!

Ju
Review №72

Lindsey helped me with my lock and was extremely compassionate about my situation.

Ta
Review №73

Experience was fast and facility is very clean. Teresa was wonderful helping me.

Li
Review №74

Just rented and mike did a great job . Hoping my unit is large enough to hold my possessions . They reassured me I can always upgrade to a bigger unit, thanks!

E
Review №75

Service is impeccable! Clean facilities and professional staff! You will not be disappointed.

Da
Review №76

Absolutely easy process. Very nice and very clean. Andy was a great help and made the process very easy!

Ed
Review №77

Very clean and well maintained. The process was easy and Teresa was a great help getting things set up.

ja
Review №78

Andy and Lisa provided great service thank you both!

Dy
Review №79

Great service and bright, clean facility in a convenient location.

Ja
Review №80

Mr. Andy Scott,Truly, truly, appreciate EXCELLENT CUSTOMER SERVICE SKILLS and Mr. Scott gets a 5-star plus. Thank you so much, Mr. Scott for being you😉Sincerely,Janice Edwards-Stearns

Br
Review №81

Real nice set up but a long walk if your storage unit is in the back which means longer unload.

Bo
Review №82

Very nice facility. Good location. Friendly staff

Da
Review №83

Been looking for self storage and highly recommend Cubesmart. Climate controlled, clean, will be taking my business here.

St
Review №84

Awesome experience, very professional and clean! User access is hands down the best!

Le
Review №85

Lindsay Rocks!

Eu
Review №86

Good care and response by employee on duty - Teresa. Appreciated the clean and competitively priced space.

Wi
Review №87

Very helpful service from Teresa and nice clean units. Convenient location and good value.

Gl
Review №88

Gentleman (Andy) was very helpful and patient as we try tried to make up our minds.Got us set up and checked in. Thank you.

Ni
Review №89

I visited and the facility was very clean and so were the bathrooms. The staff was very kind and helpful!

Ro
Review №90

Extremely clean facility inside and out

Sh
Review №91

Office manager was very friendly and helpful..

J
Review №92

This CubeSmart is always clean 👌

Ta
Review №93

Great location - Clean and fair prices

Ju
Review №94

Clean facility and friendly staff

Al
Review №95

Service was very professional, the facility was clean and organized

Yu
Review №96

Great service!!!

Th
Review №97

Friendly staff, excellent facility

Au
Review №98

New, clean, & made the process an easy one!

Ca
Review №99

Nice Facility and new

La
Review №100

1st month is free.

Information
38 Photos
100 Comments
4.8 Rating
  • Address:2801 N Hurstbourne Pkwy, Louisville, KY 40220, United States
  • Site:https://cubesmart.com/kentucky-self-storage/louisville-self-storage/3777.html?utm_source=google&utm_medium=gmb&utm_campaign=gmb-listings
  • Phone:+1 502-208-1230
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Storage facility
Working hours
  • Monday:11AM–3PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–1:30PM
  • Saturday:Closed
  • Sunday:8:30AM–5PM
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