I’ve never had any issues with this location. Been using them for years. The staff is always polite and quick to help.

Do not I repeat do not work here. You may think youre working for Ups when really youre working for some foreigners who dont know what theyre doing and neither does the manager she relies on her workers to figure out management things and she doesnt help her teams at all she sits in her closet all day and act likes shes doing stuff. News flash it doesnt take the whole week to make a schedule

Speedy and friendly service. Employee lightheartedly joked during my brief transaction.

I like coming by here. Good group of guys, real friendly bunch. Love that they take my packages of any postage, and Amazon refunds. My partner and I ship stuff out pretty frequently and we love how this is our one-stop.The only con is the young guys up front are often wearing their masks below their chin, not wearing them at all, or remove it to cough (defeating the purpose). So we wear two masks when we come in.Thanks!

Love it here. Is the only place I ship out of. Friendly and fast.

Professionally run mail center. Conscientious professional owner.

Austin is always extremely professional. He was trying to asst a customer over the phone and I could tell that he could not hear the cst. He still remained professional while asst other cst.

Staff was helpful but Im super disappointed that they werent wearing masks.In response to manager: no, I went the night before I wrote this before closing time. It was during store hours.

Great employees who loved everybody walking in. Greeted everyone with a hello! They were more than happy to help me with anything I wanted. They told me to have a nice day and even the owner popped his head out with a friendly smile! I believe their names were Andrew, Brady, Tate, and Reid. Hard working men. Will come back soon.

The customer service here is great! An incredible breath of fresh air! The young people they hire are not what we typically see in todays workforce. Very respectful, courteous, and genuinely friendly. In a society where some make it ok and in a lot of ways fashionable to treat others poorly; its really nice to visit this store and have your business valued by the entire team.Furthermore the US Postal Service does a great job picking up as well as delivering mail, to be distributed, here as well. Always timely and accurate. Just an overall great customer service experience at this location!

Just drop off my packages to return to Amazing. Easy as can be.

Really appreciated the help with the amazon return. Very nice employees!

Service is always excellent!

I have been a loyal customer for over 5 years to this location and couldnt be more happy with the staff that works there. They are always interested and willing to help me whenever I bring item(s) in. I dont know about your experience Shawn, but I would make sure you know what corporate account you are trying to ship something with as they have literally hundreds and cant just know exactly what you are saying. A simple I have and account number wont do the trick.

Our experience has been excellent at the UPS store on Indiana Ave! Lisa and her team are amazing at getting exactly what we need in the timeframe we need it. Great job!

Very friendly and helpful employees!

Nice people that helped me ship a package. They did what they where there to do.

Have been going to this UPS store for about 4 years. The staff is always nice, and they always are able to make whatever I want to happen.... happen.. some way or another.I wish there was a UPS store closer to the north side of town, but thats a different issue.

I have been doing business with this store for the past 5 years now and the owner and the employees are very nice and helpful.Every package that i have ever had shiped out of this store has always got to its destination on time without being damaged. I want to thank DJ and his employees for all the help and dedication that you all put into your work for your costumers.

Service was really slow. This will surely be the second and last time I come to this location since both experiences surely weren’t great ones. Employees seemed friendly enough, or perhaps too friendly, while one chose to keep a friendly conversation going with a single customer as the other two seemed caught up in the back, all while a considerable long line of people waited in queue. Work ethic might need some improvement.I don’t mean to sound sour, I tried to stay patient but I probably could’ve been in and out of there in no less than 10 minutes if staff could’ve tried moving things along a bit faster.The staff were apologetic after we got my package all set. They were nice but I was a bit annoyed and by then running late.

The young men who work in this store need some ( a lot ) of training in customer service. Yawning while they wait on you. Standing at the counter watching me lug in heavy boxes to be shipped, and not even opening the door for me. Theres a general attitude of whatever here. Ive been coming here for years and it has always been this way, sometimes worse than others. That being said, they can get your packages shipped, and thats what I need from them. Ill get polite customer service elsewhere. By the way, why are there only young men employed here? Why not young women...middle aged women...middle aged men??

The staff is horrible! I was in there to have them package an item for me and I was very disappointed in how the employee acted. They dont have name tags, but he was the bearded fellow with glasses. I asked to go back and take photos of the packaging for my customer. He was slamming electronics that folks had brought to be returned and had a piss poor attitude . He was rude and after seeing how he handled other folks property, I just grabbed my stuff and told him never mind. His attitude to other customers was also piss poor, I witnessed him flip an invoice to a lady, instead of handing it to her. I reminded him that a satisfied customer makes his paycheck possible as I left. I have used other UPS stores and never have I witness such poor customer service. These stores are independent retail stores and are not really associated with UPS, but I wonder if UPS likes having their name attached to such a poor example of customer service.

Two white college guys working there who may have well been wearing swastikas on their shirts. Very clearly racist and further hate filled people. I went to return my college books as I attend Tech myself, only to be looked up and down with disapproval. There was never a how may we help you or hello. I asked to return my books, and they literally rolled their eyes as if I shouldnt even be in school. Then they asked if I needed a tracking number, I said yes; second eye roll. When finished, they didnt say have a nice day or thank you, they said your good. These stores are independently owned, and clearly the owner of this facility must disapprove of non-Anglo customers as no staff could treat their customers so poorly without repercussion. Unless, that is, said staff was directly instructed by their superiors to treat non-Anglos like garbage. BTW boys, if you were as rich and privileged as you pretend to be, you wouldnt be working as a store clerk during the summer in Lubbock, TX

The boys that work here are some of the most hardworking young men Ive ever seen! Went in to get a package shipped and they took care of me quickly and efficiently, 10/10 would recommend!!!

Guy seem to not want to help anyone. So my wife had to go to another UPS store

Great service. Friendly environment. Couldnt have asked for any better service regarding my shipping needs.

Dropped off 3 packages to be returned, one of which has come up missing. When I called I spoke to a very rude man who only seems to know the words “I don’t know.” They can’t find any tracking information on the package, hindering me from receiving a $230 refund from the company I’m returning it to. They’ve been extremely unhelpful in assisting me. I’m sure they have security cameras that can show me dropping off this package. I’m a mother and a full one student who can’t afford to be out $230 because their employees did not do their job correctly. I even double checked as I received one receipt that all three packages were scanned and I was assured that they were. Now I’m 6 hours away and won’t be able to locate that receipt until at least January 3rd. This is something I should not have to be stressing over during the holidays.

I have taken many dyson vaccums here to mail out for repair and every time it takes forever for them to find it. I have been in there as long as 40 minutes waiting and Ive even left my machine after a 40 minute wait when they still havent found it!The staff is helpful and polite, but the dyson aspect doesnt seem to be run efficiently.

Very helpful and polite staff to me and my family, will for sure use this store in the future.

Kenny is very kind and helpful!

It was great.Gerry was very helpful and helped me with my package!!

Went to ship a package and was told that they are a franchise and cant do corporate shipping. Either the clerk was un-educated or they really lack the full UPS shipping capabilities. Dont waste your time if your want things done.

The employees are top notch gentlemen, they helped me a lot with all my questions and carrying in the number of boxes I had.Its a packing store, they packed and shipped. All anyone really needs to expect.Charles can take a chill pill they arent trying to sell me a freakin house. Then again hes the type that probably expects McDonalds employees to say my pleasure when you say thank you. If you want chick-fil-a dont go to McDonalds and get upset.

The guy at the register was not friendly and acted as if he did not want to be there. And to top it off he threw my receipt on the counter and didnt say anything else. I then said thank you and walked out. Will go to the other locations from. Now on.

Quick and helpful. Had my package processed within a few minutes

Ive always received fast and friendly service here. Keep it up!

There was one dude in there who was way to into his egregiously greasy long hair, but other then that they packed and shipped my items in an incredibly timely manner

Terrible services!!! My wife and I has been home all morning and they never deliver it at our house when the tracking number says they have been here in the morning. Also they never leave the note or notice on The door. I had to go pick it up myself.

UPS is trash. After one delivery attempt they returned my package to the sender - which was a text book that I needed ASAP. I have only every had issues with their delivery or lack there of delivery services.

Terrible experience at this location. Dresmonds customer service in particular was quite dreadful. Sad!

Very happy with the services!

The slowest store ever! Even when there is 4 people there still slow!

Always Helpful staff in this store

The staff here were very rude. There were three guys on staff and they were total d-bags.

10 minutes till closing and they have already locked the doors..

Not the friendliest people but they will get the job done!

Colton Seth and Andrew were on the ball

Gerry, great guy!

Thanks, Seth!