I AM SO RELIEVED AND HAPPY THAT I WENT WITH THIS STORE AND COMPANY. THE EMPLOYEES WERE BEYOND SWEET AND INFORMATIVE. PROFESSIONAL AND WELCOMING. WONDERFUL SERVICE. EVERYONE SHOULD USE THIS LOCATION!!

I went into FedEx the other day and was greeted by a very nice young lady named Adrianna. She was very helpful and answered all my questions without hesitation. I couldnt ask for better customer service, thank you Adrianna..☺

FedEx is awful. Last time they kept my package in Lubbock for 3 days saying that a seller requested to reschedule delivery. However, the seller claimed they never did so. Needless to say, I have never received packages from FedEx on time. However, I always try to check that an order is not delivered by FedEx, otherwise I always cancel my order. None of my money will go to this awful company.

Went here the other day and a gal named Adrianna helped me out so sweet and patient reccomended

Its a tremendous place to do your shipping at minimal costs

Worst shipping place in town. Been going for 3 days to ship something overnight. different excuse everyday to not ship. Go to UPS or USPS. Dont go here

Jeremy is always very helpful and he is good at explaining the options. Hes always so friendly, too! He has a genuine smile and you just know he actually cares about the work he does. Wish every business had employees with his attitude!

Chelsea B. was extremely helpful at the University Lubbock FedEx Office location, and assisted with our print order with quickness, courtesy, and no nonsense. Other employees in past experiences with FedEx Office have caused our orders to mess up or have been unhelpful. That was definitely not the case with Chelsea B. She definitely deserves praise for her approach to helping customers, and DEFINITELY deserves a raise at that. Thank you Chelsea for giving us a positive experience! It was much appreciated. The other employees can definitely look to her for some tips on how to be more helpful and courteous!

My experience with this store was amazing! Nicholas helped me sort through a situation with some invites that I had printed which made my experience so much easier. I will definitely be using their services again.

Chelsea is a great help!! She explained everything to me perfectly and help me threw every step process. I had a little issue printing but she helped me and everything came out great!!! Shes Def finely a keeper one of my best experiences I have had at fed ex because trust me I havent had many !!!

I live next to Texas tech. Whoever is delivering our packages isnt dropping them off at our apartment because its upstairs, instead they leave them at the front office downstairs. This is incredibly inconvenient, because if nobody is in the office or they try to deliver after 5 pm when the office is closed they just mark it as a delivery failure. Im home all day long and I missed a very important package today that I was waiting for all day because the office person was out to lunch when they came by. Im getting very fed up with fed ex.

I have been very disappointed in the service I received here. I had to get a refund on a purchase that I made for work so I went into the store to have an employee assure me that no one but their manager could give me a refund. He took down my information and promised me they would take care of the refund when their manager came back to town. A few days later after coming back from a business trip, I had no email verifying a refund so I went back in to have another employee tell me he could not refund me, and could not tell me who could or when they would be in. Finally the next day I called the manager and he told me that his whole staff could in fact refund a purchase. Sounds like they just didnt know how to and made up something to cover their lack of training. A week later, I finally received a refund. This company almost lost me my purchasing privileges through Texas Tech because of it taking so long to get a refund. This in turn would have negatively affected my job. I will never return to this location.

Poor service. Staff doesn’t help with anything.

There is a guy who is helpful while two other female staffs are very rude and unhelpful. I use this facilities multiple time and every time they gave me hard time to ship even a simple box. I use my TTU account and ask for for a price receipt. The staff gave me only tracking number and ask to call customer service number for the price receipt. This disappoint me a lot. I would nor recommend anyone to use this facility unless its urgent.

Staff dont have much of a personality and they dont seem to care if theyre wasting your time. This location is pretty difficult to find and isnt the most convenient.

Giving one star because Im not able to give 0 stars. Staff was extremely rude and unhelpful. Came to make some copies on professional paper, the prints came out faded as if the printer was out of ink. Brought it to the attention of the staff and all they told me was I should have used a different paper, and brought in a digital copy instead of a paper one, and that there was nothing they could do. Went to the location on 82nd and got the same order and everything came out perfectly! Will never use this location again.

They are always helpful to me, at least the gentleman is. I have found the Texas Tech shop to be slow. At least at Fed-ex you will get your project that day

Very helpful, great people.

I went there yesterday (2/3/17). I called them before going there. The lady working there with name tag Lisa was very rude over phone. She was reluctant to talk as I was asking for rates about international shipping. She hung up on me at the end. Anyway I went there after confirming with her that I can send my package. After waiting for 30min in a line she told me she cant send the package. When I asked more she told me to go somewhere else. I went to the 82nd street Fedex outlet and they sent it immediately. Not only she was inefficient, she was very rude in person too.

Went to this particular FedEx to simply send off a package, middle of day (after noon before3), one girl working, long line wrapped around store, I could hear a guy on the phone in back somewhere, (maybe in the office?) Mid October, I was in there for probably 45 min. to an hour and I was about 3rd in line, CRAZY! I felt bad for the one girl in there. The boss/owner must be a cheap azz, hire more help or come in and work yourself! I would avoid this FedEx if youre in a hurry or cant stand for more than20-30 minutes

Samantha went above and beyond her job to help with an emergency we had 90 min before closing. Great service and great workers!!!!

Ive gone there for years. I have had pretty good service most every-time; but just with shipments.But, as with every business in the district, it is staffed by students. So, mileage will vary.

I have visited this store multiple times. The guy in the store is very sweet and helpful. On the other hand, two females in the store are extremely rude and talk as if someone is forcing them to work there. They are always there with a grumpy face and they dont help you with printouts (when I visited the store first time to get a print). I started going to the fedex on 82nd street instead though I stay close to this fedex. Worst customer service I have ever seen!!

Go to the campus copy shop at the SUB building instead (open to the public)FedEx Kinkos vs Campus Copy Shop:------------------------------------------------------------------color copies- $0.53 vs. $0.35tabbed dividers- $1.00 vs $0.10binding- $5.00 vs $2.00time to complete a small project- 1 day vs 10 minutesAdditionally, the FedEx store is always backed up and slow. This is a no-brainer: dont go to FedEx Kinkos

This location never answers their phone. They only have 1 person working and it takes 20 minutes to pick up a package. This is ridiculous.

Close to Tech. Always too busy and very long waits even during summer. Rarely have two ppl working but thats still not enough. Line time inside is sometimes 20+ min just to speak with an employee.

Soooo slo Employees are snails. I have shipped 5 packages here and it always take so long even when theres really no line.

This place is THE WORST. Everyone I come here the printers are broken. I pay for 15-20 minutes that have to get refunded bc I am waiting to be helped the whole time. There’s only ever one person working and it really sucks. This will be the last time coming here for anything.

Went in there today to get a paper printed they said it would take 2 hrs so I did the self service printers and it wasnt printing out all of my pages and no one wanted to help me. Tried to print it again and it did the same thing. I went down the street to other print shop and they printed and bound it in less than 5 minutes for me.

Chelsea and Danny did a great job on a banner that i orded

Very rude and unwilling to help. Worst customer service.

Very bad customer service I will never come back here

Little pricey but gets my work done. Friendly staff

Friendly staff, fast service and free boxes.

I rely on this FedEx Office each week for multiple services and special orders and sometimes with tight deadlines. The team there works hard to make it happen week in and week out.

Sam and Jeremy are the best 💯

Horrible experience. Look at the other reviews. Very rude. Its only shipping a box, why make things so difficult.

Rude, unhelpful staff. Would not provide any assistance locating a package that should have been there for in store pickup. Do not go there. Period.

The 2 female employees are very rude and unhelpful.

Was very helpful

Very helpful and willing to assist

Did not ship overnight

Always a friendly and professional environment.

Horrible customer, lazy staff

Rude stuff !!

They Dont notarize!