My experience at North End was so amazing. Justin was who I worked with, and he made everything so simple and I didn’t feel any pressure from him. The finance manager was also super helpful, and I walked away with a new car feeling great!! I definitely recommend working with Justin in sales, as he was referred to me by a coworker; I’m so happy I listened to that coworker. Highly recommend!!
Contacted dealer ahead of time and was told that they would do Kelley blue book pricing and then after driving an hour I was then told that there would be a $4000 Dollar addition to help keep dealerships open. Really wish I was informed before hand….
My experience with North End Mazda was very positive. Nick was very informative, no pressure and a joy to work with. I would highly recommend that anyone looking for a Mazda vehicle to look at this dealership first.
Greg Nuorimo is best . In depth knowledge of car, no price hackling. I will go again to buy other cars from this dealership. No sales push.
I just bought my car yesterday, so I am reviewing the sales experience and not the car. We walked in the door and was greeted by Bob Waite. He sat us down right away and gave us a pleasant account of the car we wanted to buy. He was knowledgeable and patient and we had fun bantering in between taking care of business. I never felt pressured, and I found myself test driving an Outback within a half hour. Dont think you are going to deal with a pushover in Bob, however. I was hoping to negotiate for a few dollars off which always worked in the past, but Bob didnt budge an inch on the price yet made me feel comfortable with that. Once we said OK to the sales, Colette took over with the finances (()% for four years!) and she was patient while we fumbled with taking our freezes off the credit companies, which we totally forgot we had done. So get that done BEFORE you go to the dealer. Over all, it was a good experience and so far, we LOVE the car.
I had a very pleasant experience at North End Subaru purchasing my new vehicle. Greg was highly recommended to me by a friend and he indeed was very attentive, knowledgeable, efficient and friendly. I was treated with respect and all my needs were met. I absolutely will go back there for any auto needs (purchase or service) and will definitely recommend to all my friends. Thank you.
This is not my first Subaru. ( love Subaru)We have used salesman Bob Waite in the past, and we could not be happier with the service he has shown us. As long as we continue to buy Subaru we will look for Bob to be our salesman.No-pressure, didnt feel rushedTrustworthyHe listened to meQuick and painless — the dealership made the process easyQuick and clear communication (email or in-person)No gamesFinal price was exactly as negotiated (no last-minute surprises)Professional and polite salespersonAttentive to customers needsBob Waite went above & beyond.Thank you Bob
From the time we got there till the end a fabulous experience. Marisa was amazing. We got the car we wanted at the price we could afford. Mr Little was wonderful getting the financing with payments that were affordable. Wonderful experience. Would recommend very highly. A great team to work with.
This is the second car weve purchased from North End. We were super happy with the team of Mark Atkinson, Collette Marceau, and Graig Nuorimo who is assisted us in the sale and delivery of our new car. We live an hour from North End but the exceptional experience they provided us made it all worth it! Highly recommend checking them out.
Great service! Greg is the best at what he does and will make sure you leave with the right car at the right price for you
My name is Julie and I would like to share my personal experience at North End Subaru. I spotted the 2014 Toyota Sienna on line and the details regarding the vehicle interested me. I called North End and they responded immediately. I made an appointment to look and hopefully test drive. Once I arrived the vehicle was pulled up and running ready to go. Everything about this vehicle was what I was looking for so of course Im ready to buy. My salesman Rob was very polite and helpful throughout the whole process. The office manager Tom was also very helpful in regards to processing the paperwork. I would not hesitate to refer North End Subaru to my family or friends in the future. I purchased this vehicle about a month ago and Im delighted. I also look forward to having my new/used vehicle serviced there in the future. Thanks again Rob & Tom at North End Subaru.
As a valued customer, North End Subaru continues to set the bar for exceptional service. My wife and I were in for her 3rd lease and was amazed how easy it gets. Greg Nuorima is an very smart about available options and making sure the get the most for their money. Realizing the benefits of the lease, I decided to trade my financed car in and start my first lease. I look forward to being a long time customer for me, my wife, and my 3 sons. Thanks Greg (Subaru)
From the first moment we walked in the door, we were paid attention to and welcomed. The atmosphere was friendly and pleasant. Justin Gordon did everything right, including the Car and Driver magazine on his desk with great reviews of the Subaru line. We had already been to 4 other dealers but did not want to make up our minds without trying out a Subaru Forester. Justin set up a test drive for us, and by the time we came back from around the block, we had almost made up our minds. We went to lunch and called Justin back to tell him we wanted the car. A few days later, we went in to pick it up. Justin spent almost an hour going over all the fancy things, including setting up our phones for Bluetooth. Also Collette from Finance was friendly and efficient. She explained everything well and made sure we had all the paperwork in line. Overall, a super pleasant experience and the first oil change is free! We love the car already, but it will take a while to learn how to use it to its fullest. Again, Justin is available to help! That means a lot.
As a first time car buyer I had many questions. Accolades to Bob Waite for his patience, knowledge and professionalism. As a 90 year old woman I have reach a comfort level with a car loaded with numerous gadgets!! Thank you Bob.
Subaru Forester is the car I buy. Easy to get into and drives great in the winter. North End Subaru found us the color I wanted and handled everything for us. Thank you for good customer service.
When we decided it was time for a 2nd vehicle, we remembered the wonderful experience we had with Bob Waite and reached out to him. He was as we remembered amazingly helpful and full of ideas. Based on what we were looking for he sent us great options via email and we were able to schedule a test drive quickly on a Saturday. The purchase was smooth, everything was handled for us and we drove off the lot the following Monday with plates and road ready.
I have purchased many new cars over the years, but I have never had the level of professionalism and respect that I received from the folks at North End Subaru. Greg Nuorimo was an outstanding salesman. Usually a salesman will say something condescending or insulting in their eagerness to close the deal. Not this guy. He was straight up and extremely helpful. Had me try several different models to make sure me and my wife were absolutely happy with our choice. The car speaks for itself, he didnt have to push the product. I intend to keep coming back for any future purchases. Wish I knew about this place 20 years ago!
Alex and Tom were amazing from start to finish! Very easy process! Both Alex and Tom were knowledgeable, kind, considerate, honest, and fair. Thank you North End, Alex, and Tom- Best experience we have ever had buying a car. Proud to buy my first NEW car from you!!
I had identified the car I wanted online, connected with Alex Maillet at North End by phone, made an appointment to see the car and then bought it that same day. It all went so smoothly from start to finish! Alex was attentive, made it stress-free, and was not pushy in any way. I recommend North End Subaru for sure!
I had a great experience while looking for a new car and trade in my old one. Marissa was knowledgeable, friendly and very helpful. Ill definitely be back for another vehicle
Bob Waite is great. He helped me a few years back with an Impresa, then with a Forester. And now an Outback. My family is extremely happy with the help and service we received.
Great car buying experience at North End Subaru! Marisa Spagnuolo was fabulous to work with! Marisa is nice, very knowledgeable and efficient. She made the whole experience pleasant. Needless to say, car buying is not usually pleasant. North End Subaru gets 110 % from me. BTW, the 2021 Forester Touring is the BEST car I have ever purchased, and better than I could have imagined since I was trading in my 2015.
When we decided to purchase a second vehicle we didnt think twice about calling Bob Waite at North End Subaru. He was so great, I reached out via email and he was quick to respond with options based on what we were looking for. The process was quick and painless due to the great team at North End Subaru.
North End makes car buying easy. Just bought second car from them- first was a Mazda and now a Subaru. From sales - great job Marisa, to financing they made it all work. Will be going back for a third purchase in the near future when everyone starts heading back to in-person work and school. Love all the safety options for when the grandkids are driving on the new Subaru. One of these years will be back to buy one of the sweet Mazda Miatas for me! My Honda days are over, love how the Mazda and Subaru ride.
Great people, great service! My car buying experience was wonderful. Justin, Mike, Tom & the entire team were a pleasure to work with!
I had a great experience at North End Subaru! Justin helped me and my family select a vehicle and walked us through the process, and Im really happy with my new car!
North End Subaru did excellent work with my most recent issue. They helped me diagnose an intermittent problem that was eventually found to be a transmission issue requiring full replacement. The work was done quickly and efficiently and I was back in my car ahead of their estimated timeline.Update:We just purchased a Certified Pre-Owned vehicle from North End Subaru and my wife and I were very happy with the process. No issues on either end, and they were able to accommodate our schedules to complete the purchase.
I have been always been more than happy about my service at North End Subaru. My wife and I have been purchasing Subaru from you. I can not say enough good things about North End Subaru. Recently we have been leasing Subaru s and have been very happy with the help all the people that help us with leasing. I would recommend North End Subaru to anyone that asks. Thanks North End for all you help with service, purchases and leases.
I had a very pleasant experience at north end Subaru. My sales person was Justin, and he was calm and organized. I walked in with a photo of the car I wanted and he was excited to help. I took the car for a test drive (I had never driven a Subaru before) and I loved it. This is my first experience buying a car from a dealership, so I was pretty confused about everything going on. Justin was patient with all of my questions and took the time to go over everything I needed to know. Very helpful human, I appreciated it!
Alex M was very helpful and knowledgable - I would definitely recommend this location!
My new 2021 Outback in gorgeous light forest green is perfect! I love the way it handles the road, it gets incredible gas mileage (35 bucks to fill the tank!) and the visibility, heated seats, audio -- the whole experience is awesome. I am so grateful to the team. Thank you North End Subaru!
I sold cars for 10 years and I expected to fight for my deal. I explained what I wanted. They came back with a fair deal and a BETTER interest rate than I told them I wanted. They did what they said they would and didnt play games.
A great place to buy your new or used car never felt pressured they showed me all of my options and explained everything to me. Rob Laflamme was a great sales person. Highly recommend buying a new or used car from them.
Mark at North End Mazda is the best! We have now purchased 3 Mazdas and 2 Subarus with his help. He is always honest with us and upfront about everything!
Sales staff was very helpfully went out of their way 2 facilitate my purchase of the vehicle. The service department went above and beyond to fix a slight problem I had five stars across the board
I just purchased a car from them. Bob Waite was an excellent, knowledgeable sales person. I had hesitated purchasing a car because of Covid. All precautions were followed and I felt comfortable there. This was a great experience and I am so happy with my new car!
Besides getting a great car, my experience with Justin, Mike, and Collette in there various roles was very positive. My questions were answered and they were accessible and informative. I never felt pressured. Ive purchased cars at North End in the past and expect that trend to continue.
Everything was great. Bob my salesman was super helpful and Im extremely pleased with my purchase. Ill definitely be getting another car from them. Everyone was kind and courteous.
Best car dealer experience ever! Greg Nuorimo over at North End Subaru in Lunenburg did a great job helping me purchase a new Subaru! No bull, no hassles, and no high pressure sales. Greg took a lot of his time to show me all the features of the car and to even assist me in getting my personal phone connected.
North End Subaru dealership Located in Lunenburg MA, provides top notch professional service for my car, very timely and accurate results. Keep up the good work! My car sounds and feels like new! Thanks.
I went for a regular check up. They were polite and explained things. The waiting room is comfortable.
Alex did a great job making the transaction as seamless and hassle-free as possible!
Great experience, always greeted at the door by a friendly face, honest salespeople, no pressure.
Great services, fair prices and they go out of their way to take care of you. Very pleased with my new Subaru and the treatment I received.
Great service.Very friendly and helpful.
Gotta tell you how happy I was with my most recent service. I worked with Matt, who was awesome. Matt was very professional and friendly and he kept me informed as it took a while to get replacement parts. Cant recommend Matt or the service department more highly.
Sales and service are great! This is our third time purchasing from NorthEnd Subaru. Never had any problems and always take care of anything I need.
From the minute my wife and I walked into North End Subaru, we felt comfortable and welcomed. They listen and work for the customer. Highly recommend anyone looking for a Subaru to head there.
The people at North End Subaru were extremely friendly and welcoming. Unfortunately I left after my appointment and within 2 miles down the road my radio continued to have the same problem with Sirius xm. My car is less than a year old and I am not happy about not being able to listen to Sirius xm through my radio.
I purchased a Subaru Impreza through Alex this weekend. He was so kind, extremely knowledgeable and went over and beyond for me. The Impreza is a great car but having a dealership that helps you every step of the way made the experience a breeze. I would strongly recommend North End Subaru, and Alex.
I recently visited Northend Subaru in lunenburg in search of a new vehicle because my old car had some issues. I’ve bought a vehicle there before and the process was nice and easy but my experience this time was great. Justin was my salesman and he helped me out a lot with my new Subaru cross trek I love the car. Unfortunately the car I wanted wasn’t in stock but he went out of his way to find it. I wanted a gray premium model and he found it within minutes and I I drove it off the lot within days. They even checked in with me after having the car for a little bit to make sure I was happy with my purchase. If you’re from the area and looking for a Subaru this is a good place to start looking
I bought a Subaru cross trek today with Greg over at North End Subaru in Lunenburg and I have no complaints about the experience. I’m very happy.
Great dealership with kind, honest salesmen/staff. Justin was especially helpful with buying my first brand new car! Highly reccomended for all your subaru needs
Josh and his crew are courteous and professional! All dealerships should be like this after they sell you a car. This is what keeps my loyalty to this dealership.
I recently purchased a 2021 Ascent from this North End Subaru and they were wonderful in everyway! A fair price, great and responsive service and the they delivered the car right to my door! I highly recommend this dealership and by the way - the car is great!!
Such a great car buying experience! We worked with Justin Gordon and everything was a breeze from beginning to end. They offered a fair price for my trade-in and I was driving away in my (new to me) vehicle two days later. Im in love with my 2017 Forester. Thank you!!
Recently bought a 2020 Subaru Forester with Rob Laflamme. Robs professionalism in dealing with a customer is nothing short of EXTRAORDINARY. He would definitely listen to you when you tell him what you wanted and then provide all options to meet your personal interest and your financial situation. In negotiating a fair price, he is down to earth as well and makes you feel this is the guy you can do business with. We were happy to drive away a brand new Forester in our first visit to North End Subaru. Keep up the good work Rob!
What an experience. Referred from a friend, working with North End Subaru was an easy, comfortable and financial success. From the time I walked in, Jason Cote and Justin Gordon answered all my questions and reviewed options. More importantly, they listened. I got the car I wanted, how I wanted, when I wanted and for the price I wanted. It doesn’t get any better than that. I would recommend this location and team without hesitation.
I didn’t buy my car here, but I trust the team at North End to service my Subaru. I came in on my birthday and was not excited to be spending money on repairing my car. Not only was Matt in the Service dept EXTREMELY professional but everyone else I spoke with made me feel like I was cared for.After what could have been very stressful, I drove away happy, cared for, and I had a nice loaner car (2019 Outback in the photo) to enjoy my birthday with and visit my family in New Hampshire while they finished much needed work.I will be coming back and I will recommend.
Nice dealership, friendly attentive salesmen. Our second new Subaru from them in less than 3 years. After doing paperwork to purchase, I asked if they could throw in a set of $76 rain guards and I would even install them. Our salesman asked the manager, Im assuming, and he said no. Salesman said he would check with somebody higher. My fault for not asking first... should we get another Subaru in 4 of 5 years, we will checkout the Subaru dealer next to where my wife works in New Hampshire. So, for not throwing in a $80 item, we might use another Subaru dealership for future needs... another reason would be for ease when needing service... the rain guards was just the nudge needed to look elsewhere. I will add that everyone we dealt with was excellent, pleasant and professional! I do recommend them though as they are overall a good group of people.Shame on the person that said No for an $80 item when we bought a $35,000+ vehicle! They did give me $1,300 over the Subaru guaranteed trade value on our 2018 crosstrek...but used that excuse for not taking money off the MSRP or throwing in the rain guards. So, $80 bucks cost them 1 star from me.
This dealership is professional, honest, and helpful. This has continued to be true over many years. They can be trusted to be fair and insightful.
First rate experience in all regards!!! Super polite staff, very considerate, mechanic was sincere and did excellent work.I would be happy to go there again.
I went to this place expecting top notch service. Offered to fix 1 portion my muffler sytem for about $1700. Not OEM parts, stated they would get it from NAPA auto part,I ended up getting it fixed at a local shop for less than $500. Not to mention they put me in a loaner for a day to butter me up.
This is my 6th Subaru and my 5th Forester I have leased with North End Subaru. With the pandemic issues my sales representative Greg the and I had a slight communication issue probably because most of the transaction was via telephone. It was resolved on the day I picked my new 2021 Subaru Forester up. Greg &Tom in finance worked with me and everything fell into place. I love working with all the staff at North End Subaru from sales to finance and the awesome service reps. Thank you to all of them!
North End is the absolute best dealership for sales and service.....the service dept is so professional its amazing. Service always cares about the customer, truly knows everything about your car, and is so thorough.....Jessica Waugh 2018 Outback 6 cylinder engine
I went in to take advantage of the current financing options and was not pleased with my experience. I knew what I wanted to pay based upon pricing from their own website and when I showed the sales manager his own pricing he looked straight at me and said he wasnt interested in makingtmaking deal. So, I went a little further away and got the exact deal I wanted with a much better experience. If you want to pay sticker price for a vehicle, Im sure its a great place, just dont take their online prices as real.
I was shopping for a commuter car and Justin helped me find the right car at the right price and most importantly pressure free. My overall experience was great and I would definitely reccomend them to all my friends.
I had a wonderful experience with North End Subaru. They went above and beyond to find me the EXACT car I wanted. Financing was a breeze as well. Thanks guys! I LOVE my Subaru!!!
Best place to buy a Subaru. Attention to details and thorough at delivery.
Just purchased my 2nd forester from Greg!!!! He is so helpful and makes the process smooth... Shop Northend Subaru and ask to speak to Greg!!!!
A very professional sales and service Team! Highly recommended.
Greg was great and he helped us through the new experience of contactless car purchasing. The whole process was very easy and very well handled. Excellent service.
North End Subaru is my go to Dealership for both car purchasing and service. Yes, it is very small, and not the most room for wait for service, but they are close and super-flexible on drop-off and pick-up options.
Great staff very easy to drop off and pick car up.
I do not like to car shop. Frank made it a wonderful experience. He is knowlegible, articulate and easy to talk to. I actually enjoyed the experience. we told him what we were looking for, he asked us questions about what features we wanted and brought us to just the car that fit our needs. He was great with explaining all the paperwork and worked with us to get the payments within our budget. i would highly recommend both Northend Subaru and Frank.
Outstanding sales and service department. Subaru service always shines but Northend takes customer service to a whole new level of excellence. Wholeheartedly recommend with no reservations.
North End Subaru in Lunenburg was a pleasure to deal with. The sales staff including Frank, Mike and Tom were easy to deal with, very respectful and no pressure.We got a great deal and love our new Outback.
Second time buyer, had another great experience! Jason, the manager, saved me time by calling out a competitors game and gave me a fair price up front. Bob, the sales consultant, was a real pleasure to deal with and very knowledgeable about the product. Even delivered my new BRZ right to me!I recommend North End for their ease of doing business!
I went to North End Mazda because my lease was up at CDJ Lawless in Woburn and I had seen online that NEM had my dream car. I absolutely hate the process of getting a car because I suffer from severe anxiety. Everyone I spoke to was super nice, non evasive, no pressure. Very knowledgeable on the Ford Taurus SHO 2015 which is what I purchased. From start to finish I had ZERO anxiety which is insane because I cant walk into a super market without feeling a little anxiety. I also found out that CDJ Lawless of Woburn down played my credit to give me a higher apr. I forget the gentlemens name that finalized the paper work but I really appreciated him letting me know my credit was excellent. Every person I dealt with was wonderful (sorry im bad with names). By far the best dealership Ive done business with. I will definitely be back and without a doubt be sending friends and family to NEM. Thank you to all of you for making me feel important and making my experience easy breezy. I was there at 10 and drove away with my new car with new plates by 130. Keep up the wonderful work. You guys rock!
Marisa was great to work with! So helpful and made the whole car buying process easy! Highly recommended!!!
North End Subaru does it RIGHT ! The sales team and the service team are the best. Great service and a obvious commitment to customer satisfaction.
THIS PLACE IS THE BEST!!!!!!!!!! I came here with a very unusual set of circumstances and Justin and Jason were super helpful through the entire car-buying process, helping me get everything squared away. Justin was extremely responsive via text and everyone I interacted w/ was extremely courteous.
This is my third car buying experience with this dealership, that alone says a lot! In between my Subarus I bought Volkswagons, and each time it was a nightmare (over at Colonial in Westborough). Greg, Tom and Bob were all super helpful, not pushy at all and I literally was in and out with my new Outback in one hour! One hour is unheard of! They went out of their way to get me the exact color and specs I was looking for. I’ll be a North End Subaru customer for life ❤️😊
My husband and I had the best experience at North End Subaru. Bob was very professional and caring (and quite funny). He made sure we were well informed on everything regarding our new 2020 outback touring xt. Bob took his time with all of our questions and explained things very well. It was an extreme pleasure to work with him and the finance manager Tom. They even sent Dave to pick me up at my home to pick up my new car. He was very pleasant and made the ride a joy. Everyone is friendly and wants to make sure your experience is one to remember. We will be going back again and again. Their cars are exceptionally safe and very comfortable. Safety was our big thing in looking for a new car and this was the best choice we ever made. Thanks you Bob and your team for making our experience one that was truly pleasant.
My sales person Rob LaFlamme was always responsive informed and helpful from my earliest inquiries to my actual purchase.
This is the third vehicle I have purchased from North End. All three times, I was treated fairly and the process was smooth and easy.
Great Service. Bought Two Cars from them. Very friendly and ready to help.
We met with Alex when we came in trying to figure out the car that is best for us. Alex was very knowledgeable about the cars. He understood our needs and used that to try and find us the car that would best fit us. Alex was never pushy at all during the process. I would recommend him to anyone looking to purchase a car. He is what I want all pwople at a car dealership to be like. A pleasure to work with
I always like working with them, seem to be honest and work with you no matter the situation (such as a global pandemic). Even though, in the past, I bought cars somewhere else (found another car better deal) I always reached out to NorthEnd as they were just pleasant to deal with and were up front with costs of any vehicle. Finally everything lined up right with looking for a car AND them having one I wanted and I can say it was as easy and pain free as I would hope. At least give them a try as it is a nice break from your typical dealership hassles.UPDATE: Set to two stars for the time being as there is an issue with the car. Scheduled service, will update the review once I see how service does and how they treat a newly purchased used vehicle customer.Second UPDATE: They said they fixed the issue, drove back up and the moment I took the car out the issue was still present, but at lower speeds. Turned around, took the service individual out and he heard it. Got the loaner back, drove back home and am waiting for a update as they had to order a speaker for another issue, along with diagnosing and fixing the original complaint.Third UPDATE: Been around a month and still waiting on a call back for the repair to the speaker.Final UPDATE (roughly a month and a half after purchase): Everything has been fixed.
My shopping experience was great. hands down better than any other experience ive had when purchasing a car. frank was very knowledgeable and gave a lot of info on the driving, safety system that a subaru provides. never let me feel pressured about anything, just answered questions and gave information. thats the type of seller im willing to work with.
Went here to get my first oil change and tire rotation for my new Subaru. Service was quick and satisfactory.
Very good technicians and service staff.
Terrible service experience. Brought my car in at 7:45a for routine maintenance and recalls. All work that I could have completed in approximately two to three hours. Car was promised to be returned the same day, and of course, it wasnt. They cant do inspection/emissions testing, which is disappointing. Upon getting the car back, they have taken zero care with it. All the lids and cover panels in the back (behind the third row) have been removed and simply thrown in the back. My childs car seat was removed and placed back on the seat. It was not reinstalled, and no mention was made about it. It wasnt until I was driving and hit the brakes that it became obvious that it wasnt attached, and now served as a missile rocketing forward.Given the lack of care that they demonstrated with the obvious things, I can only imagine the horrible work they did on those things that are not obvious.
We were ready to upgrade my husbands Subaru and he met Bob during a service visit. Bob allowed us to sit in some cars to get a feel of what we may want. We decided to visit other dealerships to do our good diligence - because lets face it, you want to be sure you are getting a good deal. After only a few hours at other dealerships, we knew purchasing an Outback from Bob would be the right choice. Bob was friendly, not pushy and had our best interest in mind from the first interaction. Least stressful car purchase ever. Glad to now be a part of the North End family.
Okay, car dealerships- not someplace anyone would usually give 5 stars but Ive had my share of horrible experiences and just okay experiences buying cars over the years. But, everyone I dealt with at North End was great. I knew what car I could afford, knew they had what I was looking for after much online research and hunting around. They made the process to purchase a used vehicle very smooth, relaxed and friendly! I will definitely go back to them in the future and thrilled that they will be maintaining the used car I purchased for my son.
Outstanding and professional customer service. Staff are friendly and accomodating.