Called at 9am about a vehicle, filled out a credit app, they called and asked a few questions, they delivered my car and arrived at 6pm in Greenville, SC. Had all the paper work highlighted and marked where I needed to sign. Super easy, smooth, painless process. Pictures on website did the condition of the car no justice. Much nicer than the pics. Highly recommend.

Never had bad service on the car here, appointment availability getting better. Rates and explanation of services are actually pretty good. Only complaint is the car wash/vacuum service either needs to be consistent (deliver what you said) or get rid of it. I will continue to use this dealership for overall they are doing a good job taking care of the car.

Very happy with our customer service. Adam and mike were great to deal with and very informative and friendly. They were both upfront and not pushy about anything. I’ve normally never been fond of car salesman but these two were awesome to work with. They were not your typical parking lot Vultures as I normally call them. If you go to Subaru of Macon ask for one of these two. They are awesome.

My salesman Mike and the manager David were extremely professional and helped make the buying process easy for a truck that should last me for many years to come.I highly recommend Jackson Subaru and all of the other Jackson automotive stores. Great people, good prices; you’re not making a mistake by doing business with them.Highly recommend.

I purchased my Forester from Vinny a couple of years ago. I live about an hour away from this dealership but always make sure I get my service done here. Vinny was amazing! I wasn’t even in the market for a new car but I love my Subaru! Everyone in the service department is so nice and helpful. I always get Matthew and he is so kind. He always explains exactly what is being done during my visit. I love this dealership!

Probably the best service experience I’ve had in the middle Ga area. No fluff, just facts. Treat you like an adult and don’t talk down to you. More than happy to recommend the brand and the dealership to friends and family. Matt Kennedy is absolutely top notch and a credit to the Jackson Automotive group. Thank you for restoring my faith in dealership service departments.

Such a great experience! My sales person was very knowledgeable and helpful in assisting us with our purchase. He made the process easy and painless lol Michael Fitzgerald is the bomb!!!

From the moment we got out of our car, every contact we had with Subaru of Macon was professional and pleasant. These are tough days to buy a car, but Mike was thoroughly knowledgeable, courteous, friendly, and eager to help. The dealership was spotless, quiet, and pleasant. Jim rode with us explaining all the features to us in detail. He even offered to come to us in a week to go through it all again and answer any questions. The financing was quick, accurate and we were out the door with our new Ascent in record time. I most highly recommend Subaru of Macon!!

The service manager Leon was extremely responsive and courteous, he kept me informed on the status of my vehicle, so when it was time to pay there were NO surprises! Once again, GREAT EXPERIENCE !

I went to this location for a recall on my passenger airbag. The process was completed very professionally, friendly, and with great customer service. I received a courtesy text the day before as a reminder. Upon arrival, I was taken care of without having to wait and they greeted me as if they were waiting to quickly handle my issue. Kyle was my representative and his personality and attitude was fantastic. He kept me updated on the process while adding extra service by washing and vacuuming my car. That was very unexpected. Overall, it was a wonderful experience.

Very professional, very clean and modern. Everyone is pleasant and takes the time to speak to you. The work on my car was done quickly and the advisor goes over the paperwork showing you what was done. The last time I was there they took me into the shop to speak directly to the mechanic that was working on my car because I had a specific question.Top notch facility.

I own a 2019 Ascent and have always had excellent service from the service department. They are honest and never try to push extra services on me. The gentlemen keep me well educated about my cars needs and let me know what to look for or what needs to be done in future services. I highly recommend Jackson Subaru of Macon.

Awesome experience! I needed a new truck for my company and saw the one I wanted outside of this dealership. I stopped in to look at it and Michael Meminger came out to talk to me. I had a business appointment at 3PM but told him that I could be back by 5 if he could make the numbers work. Long story short, he did. I was back at the dealership by 5:15 and driving off with my new truck before 6:30. Literally the most painless truck purchase I’ve ever made. I didn’t catch Grant’s last name, but he was the finance guy. He did an amazing job as well. I maybe spent 20 minutes total in his office and had the truck financed. Great experience all around. Good job guys!

This location has very rude service men. The GM is also unprofessional. I will not purchase from here again.Update: from one star to two stars. I did speak to Rusty and do appreciate him reaching out to me after the initial review. We had a discussion and I felt like I was heard and he also offered a credit to my account for future services. It is my hopes that the team better communicates and continue to hear their customers so they can become more proficient at being proactive and not reactive.Thanks Rusty for assisting in this matter and mending the relationship between myself and Mercedes.

First experience buying a car from a dealership and it couldn’t have been better. My salesman Bryant was very nice, helpful, and not anything like the stereotypical car salesman. The purchase was easy, financing was a breeze, and I feel like I got a great deal!

I love love love my new Subaru from Subaru of Macon. I especially liked the whole buying experience with Adam Arnold. He did everything right and so easy. Thank you Subaru of Macon for hiring Sales Professionals like Adam.

Matt was a great service representative. I called about a busted sunroof and he was able to order the part and get my car in the shop the next day. Only reason it was 4 stars was because I realized after I got home that the technicians didn’t remove the old busted glass pieces out of the sunroof slide or headliner. I’m sure they would have fixed it if I would have found it before I left the dealership.

Mike Stacy is one of the best salesman out there. This is the third vehicle I buy from him and the first new. He’s kind, patient and accommodating. Matt P. Sales Mgr. Thank you for your kindness and help.

I was shopping for a very clean, one owner used car and found one at Subaru of Macon. I made initial contact by phone and was impressed by Mike Stacy so we made the hour drive down. Vehicle was all we wanted and the experience was great. Would recommend. Will shop there again.

I was very happy with my experience at Subaru of Macon last week. I had three recalls that needed to be taken care of . The service rep, Matt, explained everything that was done . He was very pleasant and professional. Ive had service there several times and each time I was completely satisfied.

Just purchased a new Outback Wilderness edition from Subaru of Macon. David Morgan and Adam Arnold did a fantastic job of finding the vehicle that I wanted. Was a very pleasant experience. I would recommend Subaru of Macon to anyone looking to purchase a vehicle.

I purchased a used vehicle today and the service was amazing. The service manager, Brian Lawson, was excellent and very courteous. He helped me with everything I needed. Bryant was great and very knowledgeable. Travis was also great and got me in and out. The best dealership I have ever worked with.

Top notch operation. Always clean and prompt. Service reps are total pros, courteous and thorough. Highly recommend this dealership!

I received excellent customer service. Kyle was courteous and helpful as he answered my questions and explained the service that was needed for my vehicle.Thanks Kyle!Anne Corbin

Nice employees. Easy to get service done. Shuttle avaliable to shopping. Nice waiting area with TV, coffee, and crackers for non -shoppers.

We had a really good experience buying our traverse recently from Subaru Macon. Really nice salesman and nice staff overall. We got a good vehicle, thank you.

Polite..got to problem quickly..solved it...while doing a complete check up on vehicle found a battery problem..fixed it..N/C... Thank You.. as a old-timer I found it a pleasure to have a dealership looking/servicing my 2019 outback the way they should care for a customer....Service dept. /Parts dept.....my compliments. THANK You, Jack Pollizzi, Perry Ga.

I had a great experience purchasing my new car today. Michael Meminger was a pleasure to work with. He was quick to reply and very helpful. As a woman sometimes going to buy a car on your own can be intimidating but Michael made it very comfortable and no pressure. Over all the staff was great and I would recommend doing business with Michael Meminger. Thank you!

Loved this place. Marcus Johnson was true to his word. He is a really good person to buy a car from. Literally one of the best salesman I ever dealt with

The staff the service department was superb, they treated my wife n I like family. I will be and have shared with friends m family from this area how, awesome my experience was. We are from Jersey but I feel like driving back to get get my next car because of the quality work n customer service.Thank YouSo Much

Matt and Jamle are always great to deal with. 👍

Oil change and front brakes. We barely had time to get comfortable and they were already finished! Great staff and comfortable setting.

I got my Subaru BRZ with 115,000 miles serviced here and they were very transparent about everything while offering the best customer support Ive ever got from a dealer. Jamie was excellent to work with and ensured everything went smoothly. I was very specific on my service requests and they had a fix or an answer for everything. I will be using these guys whenever I can.

I bought my first Volvo(xc40)!!!!I had an awesome experience. My salesman (Wendel Nelson) was personable, patient, knowledgeable and helpful. He really made my car buying experience smooth and seamless. I hope everyone who visits has the same experience I had while car shopping😊

Very good customer service and staff was very friendly. Would definitely come back and recommend when looking for a car!! They even bought us dinner since we were there kinda late!

I love this place! They made sure I got the exact car I wanted, even with the car shortage going on right now. My salesman was extremely nice, and helped us through the entire process. I have never been to a better dealership, or had better car buying experience.

This was my first visit but all went as planned. I arrived 30 minutes early for my appointment, thinking Id have to wait but to my surprise my advise saw me right away. I was in and out in no time with a loaner car for the day.Upon my return to pick up my car I was in and out and pleased with the level of service.

If you own a Subaru vehicle in the Macon/Warner Robins area, I recommend getting it serviced at Subaru of Macon. Competitive service pricing plus complimentary car wash and loaner vehicles. Service reps take as much time as necessary to answer questions. Have only had experience with service department which has been outstanding. I cannot speak on behalf of the sales team but would assume they are very professional as well.

Great customer service by Jamie, the service representative, the courtesy car driver Dexter and the rest of the Jackson tem. Although we live over an hour away we wouldnt go anywhere else to keep our 6 year old Outback running like new.

Subaru of Macon fixed my car in the time they said it would take, they kept my appointment time, and the waiting room was good. Matt the Service Rep was very nice, prompt and accessible. A good place and good service. I am however very disappointed in Corporate Subaru in that my car is barely five years old and a little plastic part that should not fail did and cost me $441.00. This failure prevented me from being able to remove the ignition key and from fully turning off the car so I couldnt just ignore it. I paid a lot of money for the quality of a Subaru and expect better. This should be a recall item. This is not Subaru of Macons fault.

This is our third purchase with Subaru of Macon. We have always been treated with the highest regard and they truly value our business. We are loyal to the Subaru brand as they are for our support. Michael M. has been phenomenal is helping us with our most recent purchase. He is diligent, thorough and really took an interest in accommodating us in all areas of this purchase . The service department has ALWAYS provided us a courtesy vehicle regardless of the job size. Jamie understands our schedule and has honored our requests via text/phone call if something requires attention. Thank you for truly honoring the essence of the Subaru brand and customer service.

This dealership has a number of great people, but as all used cars sales go be careful on believe what is said. Adam was exceptional sales representative. Patient, understanding and willingness to go the extra mile or 2!. The financial end was weak as usual, usual kick back assumptions. I was able to beat their interest by 2 %. This is my first Subaru after 350 miles in 3 days, love the auto. Really dislike the experience. Again Adam A was the shining example!

They are always very courteous! The waiting area is always clean and comfortable environment.

Honestly, the Dealership and their staff are second to none. When it comes right down to it, if asked. I would certainly recommend them to anyone. Shop around 1st, compare them and Im sure that youll agree ... Unbelievable ... Thank you

My uncle whom is a Purple Heart ex military ranger just bought a Subaru from this company. They were only trying to help my uncle, and they got him an excellent deal. He is still bragging about how courteous that they were to him!

Great experience. Adam Arnold did a great job of explaining the features of the car. Courteous and met us before we entered the showroom. We had visited other dealers of different makes and every time we had to hunt a salesman. Also, there was a good selection of cars. Bill

Service department, Beth, is exceptional. Set me up with a loaner. Service was performed quickly and for once I wasn’t pressured into unnecessary work on my vehicle. Great service. Will use them again and would definitely recommend them to friends.

Great staff. Grant was so helpful and easy to discuss my specifications. 10/10 would recommend.

Excellent salesman. Grant was very knowledgeable and professional. The finance person was also very helpful and a pleasure to work with. We are really happy with our experience and our new Subaru!

I always enjoy going to Jackson Auto. The service advisor, Mathew who assist me are very polite and helpful. The waiting area is comfortable and stocked with plenty of water. The restrooms are very clean and tidy. The price for services are reasonable; and although I live 45 minutes away I return due to such customer service.

A bit unprepared for my service visit. They rarely answer the phone, paperwork was mixed up and found out the salesman that sold me the car added the wrong maintenance plan.

Excellent service a great staff of employees! Very pleased that a Subaru was our choice for a new vehicle a few years back!

Appointment was at 9:30am for service. Met with Adam and he explained what my vehicle needed. Offered me coffee and a ride to the mall. Texted me to check on me. Service completed in a timely manner. Excellent Customer Service by Adam.

Darren in the Service Department was Outstanding as always! I have Always had the Best Experience with Mercedes of Macon.

I really appreciated the text message replies from the service advisor Mathew. To be honest, I expected a bot, but actually got a real person.Call before you go. The lady on the phone mentioned something about us being on some type of possible wait list?Not sure how that works when having an actual reservation, but she was the sweetest person! She checked on the time and gave us an honest estimate for the turn around time. (Abt hour and half was ours). This honesty helped us logistically decide who would take the car. Thank you so much for that! So many people tell you what you want to hear, rather than what you need to hear.The only thing i would adjust, is pricing estimates.We selected the 36K mileage online and was quoted one rate- (oil change rate is what it must have been) but it would have been cool to see them quote the entire maintenance needed for this mileage.But that was more of a website thing- which is why i still gave 5 stars.

Joey Roddy is awesome! Highly recommend going through him to get the car of your dreams!

This is the 2nd time I have taken my Volvo 2020 XC90 SUV that I purchased from Marietta dealership. My husband and I have found your dealership more personalized and helpful than the other location. Beth was ready to help me figure out any issues of how to do things with his vehicle. Hubby & I have had it 2 years and are still learning. A shout out to Sysco who Beth had help me with my Apple music. He showed me Apple Carplay - which I never knew about. So, I have been learning how to use that feature. Also, I was pleasantly surprised that your dealership washes and waxes the cars after service appointment. The Marietta dealership did not do that when we took it in for the 10,000 maintenance. Thanks for the good customer service.

Easiest car purchase process we’ve ever had. Grant and Bryant knowledgeable. Friendly. Not pushy. Just wanting us to be happy with our purchase. Had a question today and two people called me back without me even leaving a message. Just wanted to be sure I was taken care of. And most especially I got my new car much earlier than what we all thought. So that was a super pleasant surprise. They are also following up with us next week to be sure we are satisfied and answer any questions. Coming to us!! So. Yes. I am very happy and satisfied!!

I really liked the personal touch that came with my experience today. I was greeted by Darren as soon as I drove up. I was surprised that he was expecting me and knew me by name right away. He was very pleasant and offered shuttle service if I wanted to shop while I waited. He was very friendly and pleasant. The job was done in a timely manner and handled very well. Totally satisfying.

Mike was super helpful and patient. He worked very hard to get me a deal I was happy with. I am loving my new car. Thanks Mike!!!

Outstanding overall experience from making the appointment to delivery of car after the service was completed. The service writer was courteous and professional and the car was delivered back to me washed and vacuumed. Just another reason Im glad we bought a Subaru.

We had the best salesman, honest and straightforward. Best car buying experience.

My experience was at Mercedes of Macon. Adam has always been my service advisor and I have always had excellent customer service. Drop my car off on Saturday. Was diagnosed Monday and fixed by Tuesday.

It was a pleasure meeting and closing a deal with Grant Perry today. He was very professional and just a great dude! Keep up the great work!

On our way through the area my AT TEMP OIL light started flashing. Being a Sunday Subaru was closed so I went online and scheduled the earliest appointment I could get which was 2 pm Monday.I decided to go in Monday morning when they opened to see if they could get me in earlier. The gentlemen I work with was very helpful and got the car diagnosed quickly. Our car was fixed 2 hours faster than they thought it would be and I was back on the road by 12:30. Very happy with the service and work they preformed.

All are so polite and helpful. The restroom and waiting room were spotless. Even got a complimentary carwash. Thank you Subaru!

Not pleased with Service department.Prior to service I discussed aligment service with Service writer with concern to the excessive inside wear to both front tires. Service writer mentioned tire cupping with BF Goodrich tires, but also assured that service would adjust all four wheels. My concern was that technician would target Red/Green results rather than targeting best results(numeric measurement). There were NO adjustment to any measurements within the Green. When discussing after results with Service writer, he again focused on the BF Goodrich tires being an inferior tire put on by Subaru and not an alignment issue. Now after a new tires my concern remains, that premature and in even wear will occur.******Update: I was contacted by Brian Svc Mgr who gave me a complete explanation of the alignment results. It was my lack of understanding that caused my frustration resulting in a negative review. Now, with a better understanding of the service, I am updating you review to Five Stars. Thanks Brian for your time and effort to make things right.

Absolutely, phenomenal, above board professionalism, courtesy, knowledgeable! Subaru of Macon extends Platinum level of customer service. I purchased one vehicle from them and not only will I return in the future my next purchase, I trust them with referring friends and family!

Upfront price for service and dead on the money. Super easy process and clearly dedicated to customer service.

I was informed when I arrived that it would be after lunch before the service could start. I expected that because of the time of my appointment. Once the issue was identified, it was handled quickly.

Very impressive crew that handled all parts of Sales and Service with impressive professionalism. The Subaru Outback Wilderness was a huge step up from the 2016 Crosstrek my wife and I traded in. A cracked windshield with just over 100 MIs on odometer was a bummer but no big problem for entire crew at Macon Subaru. Fixed within a day and half and we were thrilled. Thanks toall, we are so grateful !John and Annette Howe

Excellent customer service from the parts department to the service department. I’m a very satisfied customer. Thanks Adam!

The service department is the best. Jamie does a great job taking care of the customers.

Matt was great. Professional and everything as explained. Thank you!Jennifer Stone

Excellent customer service! Highly recommend!

Great fast service. Been here twice and they are very helpful.

Great experience. Everyone was a pleasure to deal with and process was so easy.Highly recommend this dealership.

My husband and I purchased a car remotely for a great price. It was delivered to our home by a very professional gentleman. However, the dealership made a mistake on the purchasers agreement (did not factor in the deposit that we had previously paid), and I have been trying to get it rectified for several days to no avail. Customer service is paramount from start to finish, and this dealership has not done a 5 star job with follow through. As owners of multiple Mercedes, I can state that overall service is not commensurate with other dealerships as it relates to communication, feedback and follow through. I hope to get this sorted in the future.

Afternoon appointment went smoothly and quickly, despite bad thunderstorm. Appreciated courtesy and attention of personal service advisor Matthew.

Once I buy a car and drive it off the lot, it normally never sees the dealership again unless there is a recall. Not this time. Subaru of Macon has treated me like royalty since the day I bought my Outback. I actually look forward to taking my vehicle in for service! My only complaint this time is that they finished the servicing (and washing my car) so quickly that I didnt have time to eat lunch across the street like I normally do.

I purchased my first car from Subaru of Macon today, and the quality of service I received was best in class. Thank you for the level of attention as well as care that was provided. I hope to do business again in the future!

Great service, great experience, Almost bought another car from them while waiting.Recommend Jackson Automotive Group for all your automotive needs.

Absolutely love my Outback. I feel so safe when driving and amazed by all the features. Would definitely recommend Jackson Automotive and Will Greene to assist with a purchase.

I received excellent services at this dealership. Joey Roddy was my sales associate and was friendly and courteous. He got me a great deal on my new Ascent, and made sure I was happy with my buy. I will definitely return to this dealership for my next purchase!

Test drove the Ascent with no pressure to buy. After test driving I asked for figures to buy. They gave me a great trade-in value for my vehicle. The sales person listened to all my concerns and got me the best price for me to purchase this vehicle. Great customer service. They make you feel like your part of the family.

Great service everytime I bring my car in. The staff are friendly, responsive, accommodating always going above and beyond. They do an amazing job maintaining my car.

Excellent Service Department. Darien in this department was especially Superior. You want go wrong by selecting Mercedes Benz of Macon.

Venny was AWESOME! He made our experience at Subaru of Macon!! He was very down to earth, straight to the point, caring, and understanding. His number one goal is the customer and he shows it!! Jamie in service was great too! Not only do I recommend to buy a Subaru but buy one from these guys! Hands down THE BEST car buying experience I’ve had. Thank you all so much!

We worked with Bryant from start to finish and he was perfect all along the way. Quick to answer any questions we had and make us comfortable, but never pushy. Gave us time to make the choice and treated us respectfully the entire time. Salesmen at other dealerships got annoyed with us when we said we were just looking and it would be a month or more before we bought but not Bryant. He stayed with us, showed us multiple vehicles over multiple visits and made sure we had all the information we needed. Everyone else was great too, never felt like we were being pushed into any extra options or being yanked around for any upgrades when dealing with finance people. Could not be happier with our new Outback XT Limited!Update: had first service and got a tow hitch installed. Staff was friendly, professional and helpful. Everything was smooth as could be.

Subaru of Macon provides excellent service! I will continue recommending Subaru of Macon to my friends and family!

This was our 3rd experience in the last few years, Ibelieve. All 3 were very positive, thanks to Richard Lowry, who is knowledgeable about inventory and how they work. That is important because cars are so high tech in recent years, that you can no longer just get in, fasten your seat belt and drive off!

We bought a nice used vehicle from Subaru of Macon a few months ago. The vehicle had a cracked speaker cover on the rear drivers side door. In the original negotiations they said they would have it fixed for us and we went back and forth on the price a time or two until we agreed on a price. After signing the papers I asked when would be a good time to drop it off to the the speaker cover fixed and the salesman informed us that they took that out since we negotiated the price but he never let us know until after the papers wet signed. I was raised thats person/ business are only as good as their word and the speaker cover was in the negotiation until after the papers were signed. So I advise people to not do business with a business that conducts business this way!

Adam Arnold was very helpful and was able to answer all of my questions!

We had tire problems on a vacation trip to Clearwater Beach. We were able to get it to Subaru of Macon which also handles Mercedes. What a helpful friendly group of folks. Even though they were extremely busy they were able to fit us in and quickly get us on our way. Great group to work with in an emergency.

Easier car buying experience of my life! Grant was our salesman and he did a fantastic job working with us and filling us in on all the features of our new Outback! Thank you so much to the whole team at Subaru of Macon that made this possible!

Great car buying experience from start to finish. I was treated very kindly and professionally by all the staff there. I did end up purchasing a Subaru Forester and I am extremely happy with my purchase. A special thanks to our salesman - Joey Roddy for all his assistance and making the process an easy experience. My wife and I feel that we got a great vehicle at a great price.

Went in to get the Takata airbag recall completed. Things went smoothly.

The sales staff was very professional and friendly. I’ve never had a car buying experience go so smoothly! I was in and out in less than 2 hours.

Great customer service. Joey Roddy was by far the best salesman I’ve ever encountered and made a normally painful visit to dealerships fast, painless and efficient.

I just purchased my 3rd vehicle from Bryant Allen. (My 2nd from Jackson). As always, a great experience from the beginning to end. I am an insurance agent. I have worked in sales for 30 years and I have never seen anyone with such an amazing ability to build customer loyalty. Bryant is not just a “salesman”. He truly cares about his clients & their families. He is never “pushy” but wants you to be comfortable with your buying experience. I would be willing to BET that he has a ton of “repeat” clients who love him. I cannot WAIT to hit the road in my new Crosstrek! Thank you again, Bryant!