A a few months ago we purchased a refrigerator from Greves TV & Appliances Home Center because we wanted to support local small business. At first, we were so pleased with the seamless delivery and no pressure sales experience, my husband wrote a great review about them. We now completely rescind that glowing review. The refrigerator they delivered was defective and we experienced immediate major frost build up in the freezer. The door wouldnt seal properly. We had to wait over 2 weeks before a service person could come and fix it. He ordered a new door for which we waited another 2.5 weeks to arrive. We scheduled another appointment for the new door (I had to rush home from work to meet the service guy in time ) and at last minute someone called from Greves to cancel for him because he was having a bad day. We waited another week and half and finally the service guy showed. The replacement door they ordered was also defective. So they had to order ANOTHER DOOR. The wait continued. Another 3 weeks went by. Another scheduled appointment to get this door replaced and actually have a refrigerator that wasnt defective (we paid for a fridge that WORKS) . Last minute.....you guessed it- they CANCELLED AGAIN. This is by far, the worst customer service weve ever experienced. Again, we decided to go with a local business to lend our support, unfortunately that is not reciprocated on their end. They show no desire to prioritize and ensure customer satisfaction. We will NEVER ever again purchase anything from Greves and would not recommend it to anyone. Meanwhile, after a couple thousand dollars, the wait for a working refrigerator continues....

Very helpful and no pressure to sell. High ability to meet customers need. Price is also right and willing to match others without asking. If you want an excellent customer service, come to this place. You will receive service from a competent person. Rachel was the person who helped me with the sale. No wonder, this place is an institution in Madison!

Mark an everyone are always great at Greves! We have been going there for years. We will continue to buy from them, Thanks for the great customer service

They have or can get any appliances you want. They deliver and will take your old one. Very nice to deal with

Fantastic customer service. The sales lady really knew her business. We were impressed. Very happy with our purchase. When needed we will use their business in the future.

Hi I am using my mothers google account to post. I bought a washer and dryer set from Greves TV and Appliances several years ago and have been happy with it. I recently had the heater go out of my dryer, so I called Greves and they said that they would order the part. So a technician comes out to my house on 01/10/10, and checks the dryer over and begins to tell me what a horrible set my washer and dryer is and that no one that has bought the set has them anymore, and no one sells them anymore. He then hooks the dryer up to a gadget and said that it needs a new heater. Then proceeds to tell me that it would cost around $300.00 to fix it, and I would be better off buying a new dryer and could buy a new dryer for around $400.00. I did a bit of research and couldnt find a dryer that cheap unless I bought a used one, and if Im going to do that I might as well keep the one that I have and get it serviced. Anyway... he said to let him know. So after discussing it with my mom, we decided to just get what we have serviced. So I texted the technician and called Greves and told them I wanted to get my dryer serviced. They said that they would order the part, which is what they said the first time I called but whatever. So I had to wait another week before actually getting my dryer fixed, which was 01/16/20. They technician came and fixed my dryer and it ended up being less than what he said it would be. Needless to say I wasnt too impressed with the technician at the first visit. I dont know if he is encouraged to promote consumers to buy a new appliance or if he just didnt want to service my dryer? But I know the owners of the store and they are great people. So simply because of the technician I am giving the company 3 stars.

Horrible customer service

It was great

Never had a bad experience!

Excellent customer service. Plus they do their own repairs.

Very good got new fridge.

This is a great place to shop we have bought many appliances from them.great prices execlant service!

As always great a experience. Went after a microwave ended up with a dishwasher also! Great people!

Went there for a new Refrigerator and left with the while Kitchen. Great Folks and best of all is one of the little Family owned stores that has made America GREAT

Very knowledgeable sales, friendly and helpful, will buy my next appliance here!

Great place to but appliances friendly sales people...

I think that everyone was very nice and helpful.

Local.business, looked clean, quick customer service

They are very helpful with info and products

Best place in town to buy!

Bought a new stove 3 years ago and got it half off because it had a bowed top. The person that had it before us bought it for twice what we paid and she only had it a month!

Always great