Jessica did a great job taking care of me getting my new phone when mine quit working. Fast and friendly service. Store was very clean and neat. Will do all future business with this store.

We got new phones and on the first day of ordering them Andrew was who helped us. He was amazing (friendly, professional, knowledgeable) he explained everything possible about how the upgrades and how that works and the price. He put our order in and was able to get us the newest apple and Android phone in, in just 2 days. When we came back 2 days later Kody was who was helped us. He was just as amazing he also was super friendly, professional and knowledgeable. He helped us pick out all the best accessories at the best price and put them all on for us beautifully. In the end for 2 of the newest iPhone and Android phones on the market plus best screen protectors and cases we only ended up sending $160. Absolutely cant beat that price for what all we got. Both associates were beyond helpful and I only hope that Verizon can manage to keep them two around as long as possible. Because about 3 or 4 years ago they had some real a$$holes working there. The only good worker back then was Jess. So Im very happy/ impressed to see they hired some actual decent associates again! 5 stars to you kody and Andrew! Thank you!

Sarah was absolutely amazing. She fully explained all the changes in the positives of moving from one phone to the other. She also went out of her way to explain the new things on the phone and how to use all the upgrades. It was absolutely the most positive experience we’ve had thus far. As a teacher, I fully believe Sarah deserves an A+ for her excellent customer service and work with myself and my daughter. Way to go Sarah, Madison in TCC should be so proud to have her representing you.

Verizon of Madison Indiana, Andrew Melton has always been very helpful and nice to work with. Thank you!

Always great service at this store. Would give 10 stars if I could.

Jess and her team always treats us well when we go into Madison. Great customer service and very friendly.

Madison store is very helpful. We appreciate coming here and always being helped.

Andrew was very helpful with getting me set up with a new Galaxy A42, with a $300 off promotion. He was also able to transfer everything from my old phone too!

Andrew, Marcus & Tim were excellent! They helped me with a new phone with no hassle.

Andrew was able to call into customer service and get my account pin reset. My Sim card wouldnt read in my phone so wasnt able to access my account. Upgraded to an S20 FE and was able to have all my stuff transfered! Thank you!

Andrew determined my phone was finally at the end of its life and upgraded me into a Motorola One. He also assured me all of my information would transfer. Thank you!

Andrew was super helpful and transfered my content to my new S20 FE! Plus a 3 accessory bundle at a good price!

Jess was great helping me set up my new phone and service from TMobile.. happy to be with Verizon!

It was great Andrew was very helpful and a very nice young man

Jessica was great getting us switched from att and set up with home internet!!!

Service was better than expected. Staff was SUPER friendly and helpful, even when overwhelmed with customers. Very knowledgeable and prompt with assistance. 10/10 would recommend!

I love their service, but their prices are a little high. My first bill was somewhat high, but I knew it would be due to activation services. However, my second bill was absolutely insane, $254. For more activation services. Ridiculous, in my opinion.

Very friendly and helpful staff! Cody S was great!

Katelyn was very knowledgeable and a great help

Will not be back! The guy who waited on me (didnt offer his name and badge was turned around) asked me what I needed ( this was how I was greeted). I said I thought I needed a new battery. He asks my number. He said you will be getting a text giving me permission to get into your phone. I was returning a text to my husband (he is out of town) and they guy says did you get it yet I said yes and finished. He said, yes, out of warranty, you will need to go next door, oh they arent in, but they can sell you a battery. I said what about the jet pack? (I was coming in to possibly look into purchasing a new phone and upgrading my jet pack.) He said its out if warranty too and the best I could do is upgrade for about $25 a month. I said what if I no longer want it? (I told him it hasnt worked in 2 months) he said you have to call verizon and tell them. I said I dont have to turn it in? He said no. I said, is there anyway you can tell if I need a new battery? He took my phone and said it is at a 100% now, you said it wasnt charging. I said, no, I said I thought I needed a new battery, and I have had it plugged in charging all day. He said here, I put your battery on medium (or something similar, I was so mad at his tone of voice and his actions by now, I just wanted to get out of there). I grabbed my phone and jet pack and I mumbled to myself useless and walked out. Ive worked for the public for over 30 years. There was just myself and another person (who was being helped by what sounded like a really nice girl) in the store. I never greet a person the way he did, nor do I ever make them feel as uncomfortable as he did me. Therefore I hope he heard me. Not once did he offer me anything else, or any further help. I was in there today, 6/15 at 6:17pm. I hope that when I go to the next Verizon store it goes better. If not I will drop it.

Andrew was awesome! Very friendly and helpful!!Really appreciated his help.

I visited the site with a used phone and asked if they could help set it up for use. They said it’s no good cause it’s old and they use 5G now. I knew that wasn’t true cause there isn’t enough 5G antennas installed yet. But I give him the benefit of the doubt Nd handed him another phone. He said the same thing. I knew he was wanting us to buy a new expensive phone. Well we left and I told my father not to worry. We’ll go to Carrollton for help. They’re honest. We did and they setup the old phone FREE of charge. I won’t return to Madison. SAD.

The Madison Indiana store is very friendly and goes out of their way to assist any of your phone needs and questions.

Great 👍 service nice people!!!

They were very helpful. Did a great job for me

Originally entered store seeking assistance with phone being disabled. There was one young lady that didn’t have a customer and she spoke right up with an offer of “how can I help”. While she was working on that issue I was browsing and already motivated to upgrade. We discussed pros and cons of each model and ultimately I found the one that I am now preparing this review. Super service by Sarelia at Verizon Madison, IN.Will recommend her and this store to others!

Kody was the rep that helped me purchase 2 new samsung s21 ultras he was very friendly and explained everything to us switched everything over from old phone and made it very easy to log back into all my old accounts highly recommend the Madison Indiana Verizon store THANK YOU GUYS YOUR AWESOME!

Wonderful customer service even though I was there for over two hours waiting. They had trouble after getting approved for a phone to get the service connected. She called customer support atleast four times and assured me that she will get my service going. And she went above and beyond to get me a new phone and service. Thank You So Much!

My husband and I were very pleased with customer service. Sara and Andrew helped us both several times in July and August. They were so nice in helping us old people. Their service was very much appreciated and we will ask for them again. Thank you, TCC Verizon.

Andrew was very professional. He answered all my questions and was very genuine and made me feel at home

Been coming here for years. Always have great customer service and the staff is so helpful. Makenzie helped me get set up with a new phone and I love it. She knew all about the phone and helped me learn it. Such a sweet soul.

The folks here are awesome!

I needed help with issues Im having with my phone. The guy that waited on me didnt act like he was interested in helping me. He looked at my phone for all of one minute and said there was nothing he could do. I miss the ladies that used to work here that were eager and willing to help. Now when I go in I feel like Im being judged or evaluated before I get to the counter! I dont like the way the store has been remodeled and I dont care for the employees that have attempted to assist me!!! I think Im going to go back to ordering my cell phone online.

Andrew was awesome...very helpful and service with a smile!

Andrew was great....made it easy!

Good price on phone

McKenzie was such a big help and very sweet. She helped me pick the best phone and transfer all of my stuff over for me. Such a great store and staff

Always friendly helpful staff.

Outstanding customer service. Makenzie helped me get a better and new phone and was so helpful and knowledgeable.

McKenzie was very helpful. She got me switched over to my own account, helped me call customer service and helped me reset my voicemail password. I’ve never had such good customer service. Shes so sweet.

09/21/20 Came to this Verizon wireless retail store here in Madison,Indiana to purchase 2 Iphones and we had the pleasure of meeting a pleasant Representative named Cody. We are very satisfied with our purchase within our visit to this location

Great location. McKenzie was so understanding and helped me through getting a new phone set up.

Highly recommend working with makenzie. Great customer service. She was very helpful.

Makenzie helped me when I came into the Madison store to get a new phone. Such great service and so generous and sweet.

Very best service at my hometown Verizon store. Katelyn is the best!

Andrews been the best Employee Ive known all the other People are really nice too

Amazing service. I needed a new phone badly and Makenzie went out of her way to show me every phone and tell me about each one. She was very helpful.

Spent 2 hours in this amazing store dealing with the wonderful staff, couldnt have ask for a better staff to handle my difficult questions and concerns. They were so patient with me and were extremely helpful in every way I expected. Keep up the grate work.

Andrew was very clear at diagnosing my old phone and recommended I upgrade to a new device. All of my stuff was on my new phone after signing into Google! Thanks!

Makenzie was great and helped us pick out new phones. She made switching to Verizon was the best experience.

McKenzie at Madison was a big help and was so nice. We loved her customer service.

Sarelia Rios was absolutely outstanding with me! Grave me great advice with the new phone, and walked me through the entire process. She definitely made my stay there worth while. Amazing service!

I have always had such great customer service at this location. They are always polite and help me out with any questions. Makenzie assisted me getting a new phone and getting my husband a new phone as well. I highly recommend this location if you want outstanding customer service.

Makenzie was great and awesome help. Love this store and service.

We went to the Columbus store and got no help at all. We came to the madison store and worked with Mackenzie that went above and beyond to help us. She got us both new phones and answered every question we had. We really appreciate her patience and we have never had better customer service. She is such a swedtheart and talked to us about everything. Highly recommend coming to this store if you want great customer service. Thank you Makenzie for all your help and kindness.

Andrew was able to assist with getting my AT&T phone unlocked and put onto my Verizon account. Transferred my stuff from my S5 to my S8. Thanks!

Andrew. Was great help with my new phone asked lot of questions and he answered all of them thank you

Stopped by the Madison store to day. Andrew help me with a new account. He was a great help and answered all my questions. Thank you for employing great people.

Andrew was GREAT. So kind, patient and very helpful with my elderly Mom. He switched her over to a new phone, which she needed, and showed her how to use it. He totally Rocked it out !

McKenzie was great help. Very great customerservice. .

Makenzie was awesome and such a big help. Great customer service :)

I ordered my phone Saturday for same day pickup. Never got the confirmation for it until Sunday afternoon. Theb I show up for curbside to check-in and it says store was closed when it was not. Dunno whether this is Verizon fault or theirs but still very inconvenient.

Sparsely decorated, long waits, and the staff isnt that well trained. I remember when phone store employees could actually solve your technical issues and could actually fix a broken phone of it wasnt too far gone. Not so much anymore. Verizon keeps these people as poorly trained as possible to save money and to frustrate their customers into tossing their perfectly operable phones with small issues away in favor of something brand new that Verizon can profit from.The discount Apple store vibe they are trying to emulate inside is just an awful failure because the decor is non-existent and the store employees just arent that smart. One of them used the word like about 46 times in one paragraph while trying to sell her customer on, like, the latest and, like, greatest iPhone, while the other couldnt seem to figure out how to take my bill pay without help. If they graduated high school, it was not by much. Just the type of person I want handling my sensitive data and high end electronics. Id much rather take my phone to the guy at the family owned generic phone store that barely speaks English but actually knows what hes doing and can fix my technical issues.Dont make a special trip here unless you have an extra half hour or more to wait in line with no real definitive answer to your technical issues at the end. I would drive to an Indian-owned generic phone store if you are actually trying to fix any hardware or software issues, because they wont be fixed competently here.

Came into the store with a busted phone. Andrew was able to set me up with a new phone and restore all of my stuff from Google

Katelyne Purvis was my saleswoman and she was great! So helpful and polite and answered any questions I had. Will definitely go back to Katelyne for my next upgrade!

Makenzie is such a sweetheart and was very helpful. She just had a smile on her face the whole time and didnt care to answer all my questions. I highly recommend to go to her at the Madison location.

Katelyne was very courteous and helped me and my wife . She was multitasking with us and another person. Seemed to be the only person in the store to be working. I highly recommend her to anyone!!!

Andrew did an awesome job helping me out with a new phone today

McKenzie at Madison is always up for helping me and got me into a new phone.

Andrew was amazing. He took time to help me with all my problems. He also transferred all my data. I will definitely recommend him to my friends.Thank you!!!

I worked with Mckenzie at the Madison store and she was very helpful setting up my new phone and helping me with passwords. Such a nice staff

Katelyn was very helpful, patient, and knowledgeable. Great employee and customer service

Amazing customer service. McKenzie was a huge help in getting my new phone and changing our plan to save me money.

Makenzie is my niece and always very helpful with all my questions. She is very knowledgable and always goes out of her way to help her customers. I love the new model of the store as well.

Andrew was very clear at explaining the damage on my phone. I didnt realize the screen had bubbled up. He looked on my account to see the options and set me up with a new phone that actually lowered my bill a few dollars. Thanks!

McKenzie got me a new phone and was so welcoming and helpful

McKenzie is always a big help when I go in. Very wonderful staff and store. Highly recommend

Very nice people and great staff. McKenzie was who I worked with and she was great

Loved Makenzies help! She was very knowledgeable. Great service and store!

Andrew was very thorough with setting up my new phone and upfront costs! Great experience!

Please, somebody come up with better customer service than Verizon.

They have a big selection of items

Everyone was friendly and very helpful! Problem was fixed in no time

Kody was very helpful and had excellent customer service with getting my new phone started and with getting a new case picked out 👍

Makenzie is always so sweet and helps me with everything. Wonderful staff!

I needed to have my phone reactivated on my own plan, I was in and out in less than 30 minutes! Great customer service

Thank you to Makenzie and Jessica for all you did today to help us switch back to Verizon!You both are appreciated! Makenzie we hope gets special prizes and recognition for being such an excellent representative Thanks again!

Very helpful.

Usually pretty good place pay bill, but if to many people in there already kinda of rude workers, not all just a couple.get the right one you are in great shape and and will set up everything really well, get the wrong one hold on to your hat

I switched from verizon to spectrum and it was a big mistake. I switched right back to verizon and mackenzie helped me out a lot. Such better service and she knows her information very well. Very pleased.

Wonderful service. Makenzie was excellent at helping me get my new Pixel.

Such great help and very knowledgeable. Makenzie was a great help at getting us set up.

Very patient & happy to help with anything you need... Ive been thru Verizon for 5 yrs prepaid & finnly went & got a plan & a nice phone. Thank you

Great service. Mckinziee was so nice and big help

Went in and sat for 10 minutes. Nobody came talk to us. One guy left before us. 🙄

Sara did a great job. Answered all my questions and help me get my new iphone11

Katelyn was AMAZING. so helpful and kind and fun

Mckinze was great! We loved her. She was very knowledgeable !

I got a new s10e at the madison location and makenzie helped me out tremendously. such a great environment

Makenzie was amazing and helped me with my new phone!