I had a great experience with Anna yesterday at the Mansfield, TX location. She was very accomodating and great at helping to pick out frames.

I thought this place was good until I had to wait almost 3 weeks for my glasses to arrive. When I went in to pick them up they just hand them to me in a bag and were about to send me on my way. I then asked if they at least have you sit down and try them on to make sure they fit okay and don’t need to be adjusted. The young lady said okay I can have a seat. Thank goodness I asked that because when I went to try them on they were blurry. I asked to see the box they came in and they completely wrote down the wrong RX. Now I have to wait an additional 2 weeks to get this corrected. As I was leaving I got my original paperwork from my initial eye exam out of my car to compare it to the NEW one she ordered and she wrote it down wrong again!! So frustrating.

Satisfied with my glasses. Well done service by the staff. They really went above and beyond. Theyve been really busy everytime I go there. Yet, they were able to assist everyone with the same level of service. Buy one get one free- Good deal! See a few of their collections.

The staff is very nice, however this place is very slow. You dont see an actual doctor, its done remote, you see a tech and then a doctor comes on the monitor to talk with you. I had my first appointment for contacts on July 23rd, went back in on July 24th because my RX needed to be fixed. Its now August the 10th and I still dont have contacts. Per my account it still reads order in process. At this point I need my RX so I can just get my contacts elsewhere. They never gave me a copy from when they changed it the second time. And they dont have a direct call in phone, you have to call a call center, total pain. Never again.

The place is very clean and professional. The staff is kind and helpful. The prices and discounts are good and true. I definitely recommend the one in Mansfield, Texas.

Fast, efficient, helpful. I called an hour ahead and made my appointment, showed up on time with no wait. Michelle was very observant and helpful and the total time for whole appointment was and 1hr 10mins that was getting my eye exam as a new patient and picking out glasses. In my opinion thats a quick exam. Thank you!

Anna at Eyelab was so excellent. She fixed my old glasses until my new ones come in. She was so intelligent about everything. I love her and Eyelab.

Just picked up my glasses and contacts! Great selection and affordable eyewear! Very friendly and great service.

I didnt like the glasses they had, no tienen mucha variedad, the glasses look like poor quality, going somewhere else next year.

I came to this my eyelab on Thursday and they are so sweet, very good customer service and they very nice to me. Anna is new manager. She was so sweet as well. She spend her time to help me picked my glasses. I love her. I didn’t have a good services at last time. Thanks Anna and all staffs. I will be back and recommend yours office to all customers.

When I decided to go to My Eye lab it was because everywhere else was booked up for months. I should have known by that. I went in and got my eyes checked and everything seemed to be going good. I was told that it would take 2 weeks to get my glasses in but that it may not take the full 2 weeks because I didn’t get anything fancy. My estimate date to get my glasses has changed now 3 times. When it changed the first time I was like ok that’s fine. Then I called on the day that it said they were suppose to be ready and I was told that they didn’t have them in and that they don’t get deliveries on the weekend and that they will be ready Monday or Tuesday. I looked again and now my estimated date is now Saturday which would be 3 weeks. Do not go to this place. I have never waited 3 weeks to get glasses

I stopped by eye lab in Mansfield after my kid lost one of the pads on her glasses. Anna was pretty awesome, she was so nice and informative of their services and even replaced the pads for free. We will be returning for my sons glasses. This was the Mansfield location.

The best Customer Service!! My Eyelab in Mansfield has a large selection of excellent frames, very professional virtual Optometrist and incredible and knowledgeable staff!! Miss Anna, Michelle and Chris... YOU ROCK!!Thanks so much!!Jayna

Great customer service they have a easy simple eye exams and test the employees brenda, chris, & michelle are so helpfull.

5 weeks to the day and my glasses (tri focal) are still not available... I was told 6 to 14 days. And I accepted the fact that at 3 weeks they were blaming covid 19 for the delay...told maybe 1 more day. At 4 weeks I called corporate...promise was the next Tuesday 1 pair...2nd on Thursday ..still not in. 5 weeks today...now maybe next Tuesday...unbelievable

I must say, I Love the way they take care of their clients. Nice from start to finish! I’m telling my friends about eye lab. I will be back!

Unfortunately, they are liars. This is a franchise. Do not trust them and do not waste your money here. Manager said They make colored contacts blurry around the edges now. $353 wasted!! The contact prescription was incorrect and the manager was not helpful at all. She did not check to see if the prescription was entered incorrectly. I got them yesterday and only opened one. They were blurry. When I went to do the re-check today, she made me open the rest of the contact boxes only to tell me there is nothing else they can do and that the doctor said it is just how the colored contacts are. This is the manager!!! No refund no switching to a different brand no nothing! Called the customer support line and explained the situation only to be transferred back to the manager at the mansfield location. She lied directly to my face so why would I want to speak with her again and again? I am not looking for confrontation I am looking for a solution. This will be going on the BBB and yelp also and I will be sure to never send any of my friends and family to this Mansfield location.

What a wonderful staff Didn’t waste my time I will highly recommend if you need glasses check them out 👏

Michelle really helped me out, was able to find a great pair of glasses and will definitely be coming back again, Friendly staff too

Love the atmosphere, the cleanliness and the customer service was excellent! Love the assortment of frames!awesome

Waiting for their call to let me know the glasses are ready for pick up after 3 weeks taking eyes exam. No one call!! Trying to call them many times but just got the voicemail from their system asking me to go online bla bla bla. Funny thing that I don’t have glasses to go online to communicate with them. My eyes are bad without glassesDecided to come to their location and the lady said she tried to called me too, but my phone didn’t come through!! I receive hundreds of phone call every dayGet the glasses finally tried them on. And it’s not as clear as $16.99 for 3 pairs in CostcoBad service bad skill

Okay.....you can get some nice frames here sometimes

Sweet & professional staff. There was a problem with the frames I was purchasing and they were able to accommodate me without evening asking. Great company!

5 stars for sure. From the moment I walked in the door to the fitting of my glasses pure magic. Kristina was professional and honest to the point of saying the frames fit my face. Loved the modern technological exam. Definitely thinking of buying more glasses. Variety is the spice of life!

Terrible experience, bad customer service,Did rx wrong and didnt want to correct it. Never received a real exam and drastically changed my Rx and when brought to there attention dr couldnt be contacted . I requested a refund and talk with management but says dr or upper management only can be messaged and not called. I have been wearing contacts and glasses for 15+ years and never had a experience like this. Will never use eyelab again. Going back to Americas best. Beware of phony business practices. ..........

Initially my eye appt and glasses went great. However, try getting a copy of your eyeglass prescription by phone. 30 minutes later still on hold.

I had such a great experience today! Everyone was so kind, upbeat and friendly. Jessi in particular listened to all my needs and worked hard to be sure that I got everything that I needed! Would completely recommend, and this will be my new location from now on!

I just went there today and had a great experience! Jessi and Kristina assisted me getting all the help I needed. They also helped me get a great quote on my new glasses. I would easily recommend this place to anybody! I will be back for sure!

Worst experience of my life! Ive been waiting for month for my glasses. The first pair they gave me were the wrong prescription. They sent them back to the lab. No way to track their progress. Myopic morons must be in charge. Dont waist your time or money. Never coming back!

Janis SA, the certified optician, was amazingly warm & professional. I arrived at 6:38pm & I was welcomed with open arms even though they closed at 6:45pm.The exam was so high tech, too. I’ll definitely be back.

Best optometrist appointment ever the staff has so friendly and the exam was quick and fun. Janissa one of the amazing people there was so cheerful and sweet she took her time helping me find the perfect frames and made me feel like a VIP guest. Thank you eye lab!

Cheapest most expensive glasses I have ever purchased. Way too small for my head. Scratches showed up in the first two weeks with scratch resistant coating. Their guarantee is garbage and was told during the pandemic no refunds. What does a pandemic have to do with a guarantee that says you give refunds if not completely satisfied. Buyer Beware

I just went in for an exam, no glasses, and it was quick and easy! I cannot for the life of my remember the womans name that helped me but she was great.

The people at My Eye Lab in Mansfield are very welcoming and extremely nice! Great prices also with great packages! So happy with both of my new glasses!

First off did not post a five as your replied showed second I am terribly saddened by the service and exam I received first off I am a contact and glass weather for over fifty years I got contacts and have tried for days to wear I did not open packs I bought I cant see out of the ones I got I am going to eat the cost of the exam of 89 and go see an in person eye doctor but have contacts I have not opened and cant wear your people cant seem to understand I am wanting to return these havent open havent worn they wont work matter of fact I am totally appalled at the quality of help you have second if I had of known you where franchised and do not stand up to the plate and resolve this problem and you have employees who cant help and send you away then maybe you should have some negative publicity so others arent taken advantage of I want this matter rsolved

Where do I start ? Jessi A needs a raise dealing with her made me feel like I was with my best friend she was very helpful and homebody Jessi you are definitely welcomed to the cookout :)

Jessie was amazing! I went to America’s best before, never again! The customer service was so welcoming and they have great deals!!

I need a refund because i paid for shipping and a month later my glasses never shipped I’m 4 hours from the stores location they were left at the store and never shipped out i tried calling multiple times but could not reach anyone so I’m leaving a post

This place was great! No wait and got my glasses back real fast. Jessi was great!

Hello,I just had an appointment at 10:15 am made it before time got helped right away ms. Janissa and ms. Kris are very professional and kind, friendly and very helpful when it come down to glasses never AGAIN will i go back to American’s best If you are looking for an eye doctor my Eyelab is a great place to go in Mansfield. I would Give them 10 star if possible..

Very nice /helpful staff, you see a teledoc from Miami that does your eye exam, will keep going here when needed.

Janissa was amazing she help me save hundreds. Super friendly staff!

Super friendly and accommodating!! It was my first time doing a teladoc eye exam via webcam but it was awesome

If your looking to get glasses and amazing service go check out my eyelab and ask for janissa she’s so professional and understanding if I could give them ten stars I would 💯

Fast turnaround for a prescription.. I had a short wait time. I will be back when it’s time.

Worse service ever. Get told by location yes we accept your son insurance and his insurance covers everything. Will get to appointment today at 5pm than get told by same employee that made appointment sorry but your sons insurance is out of our network and you will have to pay for everything. Biggest waste of time and huge disappointment and inconvenience. I will not recommend this place. Than get told that cheapest frames will be $119. Than $68 pre lens for single vision $128 a lens for transion and than $89 a lens for the ultra thin lens . I mean $689 plus taxes a bit high when im on disability. Tried email but says address not found

Ms. Jessi was very professional and welcoming! This place is amazing!

Very nice people

The best place to save ask for Jessica she is the best

Very nice helpful staff! Prices are great too.

Such a friendly place. Had a great experience, especially with the lady who helped me, Jessi.

Bad, bad, bad,bad....dont go to this place