This is my new favorite location! The owner is super sweet! They didn’t have my ice cream in stock and she offered to call me when it would be in! Thank you again!!

Tabatha greeted me with a huge smile and made sure I was satisfied with my order. I love the way she works. Thank God for people like her.

Ha!! If I had read the reviews prior to coming then, I would have known better. It is exactly as the one star reviews described. We went in for an ice cream cake and grabbed one that was CLEARLY marked “strawberry with vanilla cake.” There were two teenaged guys working on that kindly assisted us picking it out. When we made it home, we cut into the cake and the cake was chocolate. We don’t eat chocolate cake. We called and the guy answered the phone and explained there was nothing he could do especially since the cake was cut. How would we know if the cake was chocolate or vanilla without cutting the cake???? We said you can exchange it or refund the money. He said that he couldn’t take the cake back and if we came back, he would “report” us. To keep down confusion we called MPD to meet us there. We went in and he was defensively and rudely saying it’s nothing he could do and they “don’t deal with cakes.” I explained that’s fine but your job is to deal with customers. He took a picture and sent it to what I assumed was the manager/owner but still firmly stated nothing would be done about it. He called me “Bruh” two different times and said when we called he told us not to come back but he felt like we were coming to “steal” a cake so that’s why he said “pull up!” At the end of the day, they were KIDS so I tried to explain how and why customer service is so important. The police came and asked us to step outside, went in with our receipt, and brought us our money back!! Poor customer service is an understatement, but reading the other reviews, I don’t think this place cares at all. Take your money somewhere else!!

This location really needs work on their customer service as they do not represent the BR company well at all. Supposedly the store closes at 10 - apparently thats not true. Even with the open light on and door not locked, theyll tell you they are closed.

German Choclate cake is my fav!!Love it

0 stars is what this place deserves!!! The worst customer service ever. I reordered an ice-cake for my husbands birthday. The cake had NO cake and they misspelled my husbands name! Of course it was too late to fix the name and we had no idea there was no cake in it until we cut into it. I spoke to Sonal who demanded I bring whats left of the cake which is just ice-cream back so she can see the half eaten ice-cream. I am having to now dispute the charge. DO NOT GO HERE.

This is a long review but it is worth the read for anyone considering going to Baskin Robbins in Mansfield, Texas off of Walnut Creek and 287 to buy an ice cream cake. Me and my husband went to the store to place our order. We looked through their cake book and chose a really simple and cute graduation cake. The price came up to $58.99 because we paid $10.00 extra dollars for the deco-pac as it was called on our receipt. We chose to pick up the cake the day of the graduation at 11 when the store opened. Well, 11 came and went and the store still wasnt open. My husband went to the door and knocked, thinking someone was in the back. No one was, and it wasnt until about 11:08, while my husband stood at the door, before an employee arrived. My husband told the employee we were there to pick up a cake at 11 and the employee informed him that they didnt open until 11. There was no apology or anything from the employee. We were already upset about the lack of punctuality, but then once we got our cake, we only got more upset. The $60.00 cake looked like a cake made at home. It was sloppy; it looked like a child did it. The icing trim around the cake and the words written on it appeared to just be slapped on the cake like the person who did it was in a hurry and could not be bothered with making the cake more presentable since we had paid for it ahead of time. The $10.00 additional dollars for the deco-pac kit was only the little plastic graduation cap - definitely not worth $10.00. We didnt say anything to the employee, because we didnt believe he was in charge, and our sons graduation was the day we picked up the cake. We didnt have time to hang around the store; if we hadnt paid for the cake ahead of time, wed have left it there and picked up a cake at the Tom Thumb near by. Once we got home, we took pictures of the cake and my husband started calling the store to see when a manager would arrive. After the graduation and after wed gone out to eat, my husband went back to calling the store for a manager. He finally spoke to Grayson, who provided the number to a manager for another store, I believe. We explained the situation to this guy and he told us hed reach back out to us within 24 hours. The next day, we got no call, so again, my husband called him. He didnt answer, so my husband called the store where an employee gave him the number to the actual store manager, Sonya. I wish I could say that conversation went better, but it did not. She was rude. She kept interrupting and talking over me and my husband. She was too busy trying to anticipate what we were going to say and reply than actually listening. If she is the store manager then it is no wonder that her employees show up to open the business almost 10 minutes after the store should have been opened, and seem to take no pride in customer service. She kept telling us to bring the cake back to the store, I kept telling her that we werent about to waste our time coming back to the store to show her whatever portions of the cake was left. She kept saying shed give us 50% off our next order if we brought whatever was left of the cake to the store. I kept telling her that we had no plans to ever come to their store again so that 50% off was pointless. We told her we had pictures of the sloppy cake, but those werent good enough according to her, she had to have the actual cake. Then she asked why we didnt stay at the store if we were unhappy, and I told her that if it werent for our sons graduation that day, we would have. We would have demanded a new cake be done or a refund so we could go to a company that actually cared about the way the cakes they sold looked. I am so disappointed with this whole experience. I attached pictures of the cake we got compared to the cake they sell. We will not be going back to this store again, if we want ice cream, we will go to Dairy Queen or Braums from now on. Never again will we step foot inside this one. If you need an ice cream cake, I wouldnt suggest you go here because the work is sloppy and careless.

The young lady working in there tonight was very friendly! She made us feel welcomed. Will definitely make the 30 min drive again as long as she is working!

Good ice cream, a little on the expensive side though. My favorite is the new cookie sundae! Always ask for them warm.

I ordered a Oreo Ice Cream cake online before my sons birthday, and once we arrived to pick up the ice cream cake, we got the wrong cake because apparently our order didn’t come through and we were robbed $28.

Poor quality, cake cones and waffle bowls were old and stale. Plus the amount of ice cream did not meet the standard the the cake cone needed to make it worth the effort. Will not be going back to this location again.

Great ice cream. The people there were nice. Mens RR was out of order but I guess that happens sometimes. But, the womens wasnt very clean. But our kids were happy so Id go back.

Friendly staff

Please,i beg you do not come to this store!! Do not waste your time & money to this store!! I ordered a birthday cake for my daughter for a 11AM pick-up. I waited outside of this store for 30 mins until 1130AM & the store remained closed. I called their contact number multiple times & got no answer. So i decided to go back home to do some other party prep. I started calling again at 1215PM & still not getting any answer. I decided to just drive back again to the store & got there @1230PM. I was really upset & disappointed but was glad that finally the store is open. She handed me the cake & i asked where’s the sign that goes on top of the cake as shown on their sample picture. I specifically put instructions on what to write on it.I demanded to talk to the owner after i was told they can’t do that because it will melt & the owner has no idea who made the cake. No apology from the owner at all. She sounded like this is nothing & there’s nothing she can do. They wanted to write on top of the cake instead & i have a feeling it will ruin how the cake looks. If the owner can’t keep up to their agreed pick up time & what you had paid for i seriously think she better close her store. They are very unprofessional.Just go to other stores coz what she did to me was unacceptable!!

Tasty as frick. Do reccomend the snickers icecream.

As long as they keep making lemon custard, Im a happy camper. Sister got her daquiri ice and my granddaughter got cherries jubilee and mocha chocolate chip. Yummy!!

I gave it another chance against my better judgment. I should trust my instinct. Trust me when I say don’t spend your money here. Entry door was dirty. Cash register area dirty. Ice cream drippings dried up on the counter. Hot fudge not “Hot” again! I GIVE UP!

Really nice location love the place the girl in there was really nice sweet kind and polite love the customer service 5 star

Okay. Who doesnt like their summer ice cream cone? With Baskin-Robbins your choices are almost endless! Make mine a dbl scoop pistachio and chocolate, please 🙋🏼‍♀️ #ntxnancy18

My banana Royale Sunday was excellent. The service is always quick. It is a little bit more pricey than other ice cream stores but the quality seems to be better. The staff is always very friendly.

Ice cream was good, place was clean, but wouldn’t even attempt to take my T-Mobile coupon. Just told me it wasn’t working....🤷🏽‍♀️

Its Baskin Robbins, its a lot of flavors!World class chocolate is the best...hands down!

Tried to give them another chance...mistake! This time as well as the last time hot fudge was not hot at all. They act as if they dont know they are running low. Why not just make more before you run out. Waffle cone was stale. The lady said she didnt know if fresh cones had been made this morning...WHAT!!! Unacceptable!!!

So many choices for ice cream places these days, but I have never stopped loving Baskin-Robbins. The people here are nice and the ice cream is divine. Plus Ive never heard anything about getting listeria from here. So, thats a big plus. If youre a chocolate and peanut butter fan I suggest you get their chocolate and peanut butter icecream. I have not found anywhere that comes close.

It was alright just upset that I couldnt sample the mango ice cream

4 stars only because the place always looks a little messy although never unsanitary. Friendly courteous staff are always there to help and accommodate (especially when you forgot to order a cake and they have your back).

Usually a good experience, clean, tasty, priced reasonably

My husband loves the double scoop chocolate ice cream cone!

I blame manager Sonya Patel for this. Came in to grab something sweet with my wife. Cookies were hard and stale, ice cream was freezer burned. Garbage. Unacceptable. Want my money back for the ice cream cake I bought at the same time and she refuses. $30.99 + .63 tax. You do business with any other company and you get your money back if it the food is no good.

Service was quick. He was very polit, love coming here. Gold Medal Ribbon is the best.

Was OK 👌

Ice cream was good but facility was very dirty. Management needs to do a better job stressing cleanliness to employees. Sad that Im more concerned with it than management

Ice cream was awesome bathrooms not so much..

Gloves need to be worn all the time

Great customer service. Nice and clean. They just had new interior.

They have the nicest staff and there ice cream is the best. I go every time I need some ice cream

Was out of many items and one lady had attitude, but the new lady was very nice. Not sure why the other was rude, but sat in lobby and ate icecream, and noticed she was rude to others who came in, so i guess she was irritated from explaining all things they were out of lol

Didnt have any of my first choices including cones as well as ice cream. And the feel of the place made it seem run down. Just not an enjoyable experience.

Love it. guess thats why Im gaining weight 😁

Its my favorite place for ice cream. My favorite is Jamacoa almond fudge and its only sold @ Baskin Robbins! The service is the best! Baskin Robbins of Mansfield! The best place to go for an ice cream treat!!!!!

Good ice cream! Nice ice cream parlor.

Ordered a Fathers Day cake online. It was an ordeal trying to pick it up. When I finally got the cake, it looked like a six year old made it and it was tiny. I paid $30 for my cake and was super embarrassed giving it to my husband. I would have had them re-make it, but didnt have time to wait for a new one. The kids even laughed at how bad the quality was.

Despite the lack of employees there is hardly ever a wait. The ice cream is delicious. And it is always very clean.

Went there 10 min before closing and doors locked and open sign off. Never go back

Favorite is sugar free Pineapple Coconut.

Really good

Horrible service. Not sure a manager ever shows up. Workers stand around doing nothing, while every table is disgusting.

Not as special as it use to be....sad...

Guy complains too much especially the manager that wore the employees uniform once

Love it. Affordable. Great staff!

Always clean and great ice cream treats!

Went here today. Place was empty...bad sign. Paid $12 plus tax for 2 sundaes. Barely any ice cream and brownie tasted like play-doh.Will never come here again...run to Braums or even sonic . RIPOFF

Since i was a child, this has been my favorite ice cream place.

Overpriced and bad experience prefer other locations

Ice cream was very expensive, and NOT as good as it used to be. Will stay going to DAIRY QUEEN or BRAUMS.

Friendly, welcoming, and great customer service!

Nice place with sweet staff

Sticky floors and bad associates

Friendly staff, great as always..

Very nice manager

Best ice cream in town!

Great ice cream

Awesome choices

Showed up before 930. Door was locked and workers still inside. They close at 10. Zero stars if possible.

Too high for the serving size

The best!

Friendly staff!

Sucks

Excellent