The response to my review was inaccurate. I specifically called ahead to make sure no ones time was wasted (mine or theirs). I was sent an email with multiple pictures of the car that I test drove with a price that Aaron agreed upon. I didnt go select a car that was $6110 more than what I called about. Do yourself a favor and go to Minneapolis if you want an Alfa. I blacked out the poor girls name they fired because the manager agreed to something he shouldnt have.

The people are great and friendly. They are very knowledgable.

My experience with this dealership was extremely disappointing to say the least. I dropped my car off for a simple software update and oil change and picked it up to find a a weird grease smeared all over my center counsel and two large, parallel scratches down the back moonroof. After bringing it to management’s attention, they did a pretty thorough investigation (which I appreciated) however in the end it was inconclusive one way or the other and therefore they were not willing to take accountability for the damage. Now I am stuck with the damage to my car while management claims they’ll be improving their intake process going forward- that doesnt do me much good as the damage is done.The facts are 1) the employees claimed that I dropped my car off with grease all over the center counsel, which I know is an outright lie 2) the dealership’s service bay cameras were too low resolution and unable to see the scratches even during followup viewings- why is that my fault and how can they claim the scratches were already there? 3) Its pretty suspicious that the intake person claims to have specifically noticed grease on the center console upon arrival but supposedly didn’t notice or take note of two large scratches on the moonroof of a very low-to-the-ground Julia 4) I keep my car immaculate inside and out and the idea that I dropped it off with the grease and scratches on it and that Im trying to pull one over on them is really just insulting.I feel that management should have taken responsibility, especially considering that they themselves couldn’t even show that they didn’t in fact cause the damage. They just kept saying that they couldnt find any evidence as to how they could have done it, so maybe I bought the car that way 10 months ago and just noticed the scratches now?!All in all, I had a terrible experience with this dealership and now I have a car with a damaged sunroof- I would not recommend this dealer to anyone as I do not feel that employees are honest at all and they wont take accountability . In fact, this has completely ruined my experience with my Alfa Romeo in general and I doubt I will ever purchase one ever again.

One of the worst dealerships Ive been to.Do yourself a favor and make the trip to Minneapolis/St Louis Park Alfa. Wasted hours of my time on 2 separate occasions now. I specifically called and had everything set up before I made the drive so this wouldnt happen.After I test drove the car they wanted $6,000 more and told me they wouldnt honor the price they emailed me. The email specifically stated the manager agreed to this price and it was in their system. Ive learned my lesson and hopefully can save others from getting jerked around.

The Stelvio itself is the only redeeming factor in my experience. You would think if someone is spending that much on a vehicle, you would get better customer service. I felt my experience was the reason why car sales people have such negative stereotypes. I was lied to and then there was a complete lack of communication and customer service with a large issue after I purchased the vehicle. Its like once I signed the papers it didnt matter and little customer service that was there completely vanished.

Great people, great service!

These guys are great. They are the only ones in the cities that actually seem like they know Alfas. I have brought my Giulia in at 10k and 20k — and I will definitely be back at 30k.

I walked into this dealership and drove out with new cars each time.My sales person was able to determine the important features and the automobile that would fit my needs through his interest and understanding.The other members of the team work together to make a purchase and follow-up efficient, friendly, and helpful.I have been their customer since 1994 and the company has been a valuable part of my support system.

The service department does such a great job and now they have a new application to make your service experience even better. Once your repairs are completed you will receive a text that will direct you to payment hub. You can pay through there and it was so easy and fast. Thanks for the great service and all ways looking for ways to get better for our customers.

I cannot say enough of how amazing Schmelz Countryside Alfa Romeo is. Scott, Tom and Trevor were so fantastic to work with. They made sure I was 100% satisfied with every aspect of my purchase. Tom even made a special drive to my work to pick up some documents I forgot to bring when I purchased my car! They will have my business for a long time to come! Highly recommend!

Auto dealer for service great place to buy a new car.

The team at Schmelz was great. Trevor was great - he made sure he found me the car I wanted. Tom was a fair negotiator and I feel like I received a fair price on my car. Overall, an excellent experience and I would recommend this dealership!

Rob in Service was just so wonderful. I was looking for an Invoice that I had misplaced from last year. Even it was for another area, he was kind enough to help me and fax it to my office. I am so very grateful.

Excellent service no pressure, very knowledgeable

I leased a 2017 Alfa Romeo Giulia from Schmelz. They were great to work with through the entire experience. I would recommend this dealer to anyone looking for an easy and fair car buying experience.Edit: Follow up review for service. I had a punctured tire, and due to the unique Bridgestones on the Giulia there was a 6 week back order. Schmelz made sure I was taken care of and got the situation resolved in a few days. I could not have asked for better service given the circumstances. Thank you guys, I really appreciate how it was handled. This experience was just further proof that Schmelz really values their customers.

William helped my Husband and I purchase a Giulia today and he was a pleasure to work with. We dont like our new car, we LOVE it! William was very professional and helped us find the perfect vehicle at a competitive price. Thank you!!!

The sales personnel at Schmelz Countryside VW are friendly, efficient and accommodated our schedules.I know from past experience that the VW service department is well-organized and resolves the issues or completes the maintenance tasks as scheduled.I especially appreciate the shuttle available to customers of Schmelz Countryside service department.

A truly luxury service experience. Always responsive. A vehicle equal to mine whenever mine needs service. Go over and above my expectations with their efforts to provide great service. Also Alfas are great cars.

Wow! Great staff and some of the best looking cars Ive ever seen!!! I will definitely lease an Alfa next time around.

I have been shopping to replace my 2001 Audi TT and decided to tryout the new Fiat 124 at Schmelz.I was very impressed by the helpful salesman at Schmeltz (William). It wasn’t until later, after visiting a few other car lots, that I came to realize what an amazing experience I had at Schmelz!Helpful, informative, pleasant...My experience at the other lots I tried were uncomfortable at best. For some reason test driving a “sports car” is cause for alarm. (I am 60 years old and am not out for the dreaded “joy ride” everyone seems to be so concerned about.)Thank you so much for treating me so well. I look forward to doing business with Schmelz in the near future.John AhernSaint Paul, MN

Some of the coolest cars I have seen. Looking forward to continuing my relationship with Schmelz and enjoying my new brand.

Tight

Love my Fiat 500 X

Sales rep very helpful, and trustworthy