I had a great experience with Ed! He made everything clear & easy for me so I felt comfortable from the time I walked in to the time I walked out. He was very friendly and genuine, but straightforward which I appreciated as I’m also in sales. I had a fun time overall as he was cracking jokes and sharing stories while we waited. He was very thorough in making sure I knew how to work all of the bells and whistles that came with my particular model, and helped to make the leasing process a breeze. I was recommended to visit this dealership by a friend who used to work there. He said they would be friendly and helpful and Ed certainly did not disappoint! 5/5, would definitely recommend this place to anyone, leasing OR buying.

I had an awesome experience buying my Fiat 500x. From my initial phone call asking questions, to my purchase day I had great communication. They have some unique vehicles, fun colors, and honest prices. The people there are down-to-earth. I was especially impressed with the great financing! Im actually excited to get my car serviced when its needed.

Don’t expect to leave in a timely manner. Thomas Anderson will try to “sell” you on using their Credit Union for financing even after telling them multiple times you’d rather go through your own personal bank. Maybe it’s time to brush up on basic listening skills. Worst dealership experience ever.Aside from that the sales people on the floor were pleasant and courteous.

Great experience, from Ed in sales and the ease of finance I would highly recommend this dealership to those who appreciate Alfa Romeo.

I brought my Stelvio in for an oil change and it was my first time visiting this dealership. They were great. The service advisor was helpful and efficient. Everyone was friendly. There was also a sweet dog roaming around, which was a bonus. Highly recommended!

I recently purchased a car from the Schmeltz Countryside dealership.From the day that Ramon Vallejo sold me the car to my first oil change ; I have been impressed by the genuine and committedpersonal service that has been shown by all.There are few family owned dealerships around these days that offer the sincere personal attention before and after the purchase of a car. My experience at Countryside has be a very positive experience.S. Legloanec

We are very pleased with our buyingexperience. Trevor was knowledgeable about the vehicle and very kind and competent.

I guess If you want to spend some money with this place, youll be waiting, and not for a good reason.....The last time I was here the service advisor was trying to sell me some tires on my car with maybe like 20k miles, of course I said no. Fast forward to now, a year or so later, maybe more... I needed some service done, and thought it might be the time to get new tires. (32k miles) I called to get a price so I could do it all at one time, or just go to a tire chain, since I knew I wanted a better brand tire...But I thought one stop would be nice. Kylie, the service advisor, I think it was, said they would send me a quote by email within the hour....I waited, nothing. Called back hours later, the parts dept. was closed, never got an email, even checked my spam, all I got from the lady answering the main line was I could try calling again the next day. UMMMM NO. I find it strange that you hardly see a Fiat on the road, yet they are too busy to give a quote for service, and new tires. I guess my question was answered as to where I will go for tires- Unbelievable these places stay in business with this kind of customer service.

I live in Cleveland, Ohio. I called Schmelz Countryside FIAT on a Monday evening to buy a FIAT 500e they had for sale. I spoke with Christine Baaken. She was super helpful and made this car buying experience the easiest Ive ever had. She explained in easy to follow instructions what I needed to do - 1. make a deposit; 2. send (text) proof of insurance and drivers license. She connected me with the finance office the next morning and sent a copy of the car invoice to me. The finance office sent me the payment information I needed and arranged the transportation of the car from St. Paul to Cleveland. One week and 3 days after my original phone call, there was my FIAT sitting in my driveway. No hassles, no bargaining, no wait while I talk with my manager. I very much enjoyed my on-line car buying experience with Christine and Schmelz Countryside FIAT.

Highly recommend and I will be back!Trevor Johnson is an amazing sales guy. He pulled me back from a very bad experience of Luther Fiat. I walked out with a brand new 124 Spider, I love it and feel great about my purchase. If you are looking for a Fiat, Alfa Romeo or VW stop in and talk to Trevor. I guarantee he will take care of you.

Great service. Wonderful staff and expertise!

John in Alpha Romeo has always been helpful and trouble shoot any problems with quick responses. Great all around team!

Great service best around cant complain about anything. Will certainly buy my next car there and highly recommend them to potential car buyers.

I bought a 2017 Fiat Pop today! Ralph and Ryan made the process so easy and stress free. They both took the time and care to make sure I was completely happy! I will be returning in the future.

Awesome experience. Staff is very professional and experienced. Everyone we talked to was very entertaining and made the buying process very easy. Easy location off the hwy. Good selection of vehicles. They really listened to us and met our needs. We will definitely consider them for future purchases.

I drove 6 hours each way to purchase my 2019 Fiat 500 Abarth.I was assisted by Ramon and Thomas, who had all my paperwork ready when I arrived.The experience was never pressured by anyone at any time to buy anything.The process was quite fast and I was on the road and having fun in my new car!I’d recommend Schmelz and it’s small staff for your next car!Roy

Routine maintenance, they are great.

I cannot say enough of how amazing Schmelz Countryside Alfs Romeo is. Scott, Tom and Trevor were so fantastic to work with. They made sure I was 100% satisfied with every aspect of my purchase. Tom even made a special drive to my work to pick up some documents I forgot to bring when I purchased my car! They will have my business for a long time to come! Highly recommended!

The Alfa/Fiat Service department does such a amazing job! You will receive a video that shows you what is going on with your vehicle so you can see, what a great tool to have for your customers. Thank you for the great service.

John and Kerry were amazing when I brought my Saab in for service. Dave is a genuine Saab Certified Technician (hard to come by) and a real professional. I got a video from the Service Team about my car and got to see what was going on and my cars condition with my own eyes. I knew I was in good hands!

This place is wonderful! Everyone always remembers my name, greet me with a smile and a hand shake. Highly recommend this place! Great customer service!

I purchased my Fiat 500c almost a year ago and am absolutely thrilled with it. Its fun, fast, and always turns heads especially when the tops down. The people at Schmelz Countryside Fiat always treat me with respect for any concerns I may have and are always polite and friendly. Im definitely a Schmelz customer for life.

Do you like good customer service? Proactive communication? If so, then you might want to keep looking.I visited this dealership once- in late August 17. I had an appointment for an oil and filter change- which took about two hours. I ordered a factory replacement key- they were quick to charge me for it when I ordered it... but it has been over a month and I have heard nothing- not a peep. I called yesterday and after being placed on hold for several minutes, I was offered the chance to leave a voice message. I left a voice message-- received no call back. Anyone else have a poor customer experience with this dealership?

Very helpful service department and salespeople

I love this dealership so much that I drove over 6 hours to do business with them again. Great people, great service department and always fair, honest and respectful. Would highly recommend!

Vic was terrific. He truly has an interest in the cars he sells and helps you connect your needs to the car you are looking at. Nice to have someone who doesnt just read the brochure to you. Tom also deserves a shout out for being the first car guy to provide logic on a lease vs. buy decision that made clear sense given my situation. Both were patient and allowed me to work through my decision making process with no pressure. The two were a great team and Ive got an awesome Giulia because of their efforts.

Staff is friendly and offered to show me the parts that were replaced while it was being repaired. I appreciate that they asked me if I wanted a car wash rather than just washing it without my consent. Its not a touchless wash.Update- after posting the review I was contacted by this location with follow up information from a survey I completed. They answered questions I had, and were very helpful. Updating from 4 to 5 stars. This is definitely my preferred Fiat dealer.

My wife and I recently bought a Fiat 500x from Jason Baum at Schmelz FIAT. We were in the market for a small SUV and were somewhat interested in the 500x. We stopped in to Schmelz on a Saturday night, thirty minutes before they closed and Jason greeted us warmly. Our intention was to look at the 500x, not test drive it because they were closing soon. Jason assured us that it was not a problem to test drive it that late. We loved the 500x and ended up purchasing one a week later. Jason was accommodating and helpful. The sales manager, Peter, is a cool dude as well. I would recommend Schmelz Countryside to anyone. We will be back as soon as the wife gives me the go ahead to purchase a 500 Abarth for my daily driver. Ask for Jason, you wont be disappointed.

‘Excellent buying experience at Schmelz Countryside, from start to finish! William Orwig, Sales Consultant, gave me all the time I needed to make a decision that was right for me, without sales pressure. William offered top-notch knowledge on various cars and was receptive to my many questions, and once I decided a car, he patiently explained the car’s features to me. The friendliness of the people at Schmelz, including Tom and Marcus, Sales Managers, along with Peter in Finance, made me feel like family as I went through the process of buying a sharp looking, high quality car at a great price! I have confidence I made a great decision choosing Schmelz Countryside and I look forward to an ongoing relationship with this dealership.

Love my Fiat 500 and their service department has been worth me driving the 40 miles, personal and professional! I will buy my next Fiat from them too⭐️🚗💕

Since no one ever takes the time to write a review when theyre happy - I decided to do just that!in june 2019 I stopped in to the show room in the middle of a week day, was greeted by a very friendly individual that paged a sales rep for me. The rep was with me momentarily, listened to what I was looking for and grabbed key without hesitation to a shiny black 124 Abarth in the lot just so I could see if this car I was lusting after actually drove well.Good conversation, no push from the rep and test drive complete, we looked through inventory to see if one matched my options requirement (manual trans, sub 22k used), unfortunately to no avail.They took my number, put the request in front of their purchasing manager and we parted ways.Thank you for your time and help even though I wasnt able to buy a car through you that day.

Schmelz Countryside Alfa Romeo and Fiat is great family owned business. Ive had a chance to have service on my car and the team at Fiat Alfa were nice and explained all the things I needed to get done. I recommend them!

Quick and easy service on the recall of my Alfa

Everyone from the service, to the salesman are awesome! Very polite and helpful with everything. Would love to get my next car from them.

My experience with Schmelz Countryside Fiat was fabulous. Everyone there is friendly, knowledgeable and helpful in getting me in a car I wanted, not what they thought I should have. They treated me with respect and kindness. They are very helpful, in answering any questions I may have moving forward. I would recommend Schmelz Countryside to anyone who is looking for a Fiat, VW, Saab, and Alfa.

This dealership has a lot of inventory. How much? Enough that I was willing to purchase at here when I live in california. Could not find the specifications I wanted in a manual anywhere else. Vik is fantastic, very professional and honest. The staff worked hard to get me a good deal on the car. Thank you! Highly recommend this place.

Im from Chicago, and I made absolutely the best deal in the country on a perfect used Alfa Romeo 4c with Peter Johns at Schmelz Alfa Romeo in suburban Minneapolis. Peter and the rest of the staff, including Marcus, the finance man, were friendly, helpful, low pressure, and made the whole process a pleasure.By the way, their selection of cars, new and used, was way beyond anything I found in Chicago.Real pros.

My partners car had clutch issues, we had it towed there for them to take a look it costed over $200 just for them to tell us what the problem was.. Outrageous! This place definetely are pocketbook thieves. To fix it would have cost over $2300..other places we checked were at least half the cost. Avoid this place if you are not looking to break the bank.

Great customer support and service quality!

Top notch from beginning to end...Vik was great as well as the whole team...great experience, the way car buying should be.

Great sales guy. No pressure. Customer oriented

Kerry took great care of my Fiat while in for service. Thanks again

Attentive dealership, great little fiat! Highly recommend!

Awful service. Nobody even talked to me until I pointed out that I was interested in a car. After that a salesperson came over and snottily pointed out the features of a Fiat that I wasnt interested in. Id skip going to them....

Bought a Fiat 500x. Tom and Brian were GREAT

The Schmelz staff was very helpful and courteous and it was a great experience!

Absolutely horrid experience. Tried to remedy in house to no avail, have to resort to going through Volkswagen directly to see if I can get any assistance. Schmelz made it perfectly clear that they have no interest in reimbursing me for my time or effort in fixing my vehicle which they sold as certified pre owned that should not have ever been. I checked the VW 112 point inspection list which clearly states the headlamps low and high must be in working order for the vehicle to be certified. This is not the case.Jenny took an already bad situation and greatly exacerbated the problem with her attitude and inability to let anyone finish a sentence. She also directly told me that her techs told her they didnt say something to me, my fiancé and I both were told that they did not have a tech licensed to work on my vehicle in the bay on Saturdays by multiple techs, and that was just how it was. Wouldnt even hear me when I tried to tell her they did say that, legitimately would not let me talk. Jenny also threatened me in regard to posting negative reviews saying I had 2 choices and they were to try to have a relationship with this dealer or I could write negative reviews and file a complaint with Volkswagen and see where that gets me.Jenny was unwilling to speak on the subject of compensation. She asked me what the dealership could do and expressed that they were going above and beyond for me. I do not feel agreeing to not charge me for fixing something that you should have never sold me is going above and beyond, it is my opinion that getting my vehicle into proper working order and into the condition it was sold to me as would be the bare minimum they could do rather than them working extra hard to go above and beyond. They did offer me a lower tiered rental but I was unable to accept this vehicle as it had a 100 mile daily limit and I wasnt allowed to bring the vehicle out of state. I was under the impression that they would be issuing me a courtesy vehicle, but it was an actual rental car agreement they needed me to put down myself as liability, but they did not allow me to go through the inspection with the rental company. I did not feel comfortable agreeing to pay for damage on a car that the dealer and the rental company had gone over before I had ever arrived.Jenny also informed me that it was 100% my fault for taking the day off work to try to get this resolved, even after I explained that I had been called Saturday night and directly advised that they would be calling me first thing in the morning to work out what would have to be done to get my car fixed and to come in and exchange for the vehicle they were borrowing me. They never called, at 3:30 PM I decided it was a waste of my day wait around for them and decided to call. They informed me that they were literally JUST about to call me. They also informed me that unless I was able to take yet another day off work to get this resolved I would have to leave to make it in immediately. So they told me they would call in the morning, never called, and then told me unless I wanted to take another day off I would have to make it down to the twin cities right away. Apparently this is my fault according to Jenny and I should have ignored what they said and gone to work as I can call your cellphone anywhere. I was not told we would discuss the problem, I was told I would need to come into the dealer and exchange my car.The only accommodation that has been made for us at all is not charging us for the parts and labor and the rental car we were offered. They also have owned up to that mistakes happen, but actually get quite upset at you if you dont accept their admission of fault as a resolution to the problem.I still do not have working headlamps after over a week with the vehicle and Schmelz being completely aware of the problem. The only resolution they are able to offer me is a worse car for an undetermined timeframe that I will be charged for any rock chips or door dings that were to occur to the car in that undetermined timeline.

Does anyone work here? Didnt look like it when I walked in to a barren showroom hoping to take a look at a 124 Spyder. Waited 10 min looking around at other cars ( a spyder wasnt on the showroom floor) and no one showed up. Tried across the lot at the VW dealership.. clearly more people around, but no one decided to talk to me.Fiat Minneapolis was considerably more welcoming.

Go to Alfa Fiat Minneapolis instead. This is the type of dealer that makes people avoid dealers. Once they have your money expect nothing further from them.

The people are great and ryan was the best

Really wonderful in store experience! Thank you for everything!!!

Very rude employees... if you can find one. just as I have experienced with the VW side of their dealerships, the parts department is terrible. Glad I didnt give them my money. Do yourself a favor and go to Alfa & fiat of Minneapolis.

Spent 30 minutes in the hot sun looking for someone to help us, but couldn’t get anyone to acknowledge me. Even went inside and looked for help, but not one person could be bothered to look up and answer a plea for help on the lot.

FRIENDLY STAFF..

Great service on my Fiat

Service was great!

Called twice to schedule an appointment for service, could not get anyone to answer the phone. I guess they don’t need my business. Fiat of Minneapolis will get my business instead.