I had issues with my Samsung smart watch and the team here was amazing. They were so determined to fix my problem and I appreciated the high level of support from them. Shout out to Dakota and Monica. They are complete Rockstars. Dakota was determined to get my issue resolved and kept me up to date. So grateful that everything has been resolved and will definitely come here if I have any issues in the future.

Chris and Tunde were extremely professional and just good folks. They told me everything I needed to know about my new phone (after switching from another company), were friendly with my small son, and were generally kind and people this company should be proud to have hired. I’m so happy I visited this store. I wish I got this kind of service in every establishment I visited. Thanks Tunde and Chris. Y’all are exceptional. Happy to be with TMobile because of folks like these two wonderful brothers. So impressed.

I got directed to the store by another store because the phone I wanted wasnt in stock at the first store I went to.the store had a lot of customers and the one staff member who was helping them did an excellent job getting through all the customers quickly and with a very upbeat personality. They totally turned around my attitude about the situation that I was in.

Worst customer service ever! And they dont know what theyre doing! The employee who assist me here dont know what are the difference between coverage for insurance and warranty exchange!! Spend 2 hours for nothing! While the customer line is much better help!! People here definitely need more training, or yes dont go to this store at all!

This is my second time with a bad experience from this t-mobile location. Other locations were fine and the employees were very helpful and informative at other locations. At first, I thought maybe it was just the person working that day but again, another employee, without even asking what color phone I was looking for regarding the note20 ultra, went to the back, grabbed a phone and was ringing me up until I ask what color he was ringing up. If Im going to pay 1300 up front, at least ask me what I wanted first. I told him, thats not the color and he said well, we dont have any other color in stock. Well, then dont waste my time, giving my information to you when you dont have it. Ask me first all the basic questions before pulling up my account. I would suggest that either this location need to more training or people to not go there at all. Horrible experience.

Stop in to get help with my phone. Instead was told that because I did not have a band new thousands of dollars phone that they could not help me. Cant wait to find a different carrier that actually cares about their customers. Dont go here if you have a phone older than a month old- otherwise, you will get no help.Got a response to reach out to another email for follow up, but they never returned my email (tried twice to contact this person via the email they provided). This store is a joke, and I will be reporting it to T-Mobile Cooperate Office. Is great that you are a nobody at this store unless you have a high priced phone that is brand new!!!

I came in to get a Apple Watch for my husbands birthday and all the staff was really cool and the checkout process was straightforward and easy. Would come here again for my phone service needs!

Not helpful in any way

The store is clean and they know what theyre doing. I had an annoying issue with the T-Mobile customer service line. This was the 3rd Location we visited that day. I barely had to recite the problem before they caught on and figured out the solution. They also had some bumping tunes playing. Nice folks. Store Manager was also cool and knowledgeable.

I had a couple questions about my bill and the staff here were incredibly helpful.I have been really impressed by the staff here since I started using T-mobile. They were really professional when I bought my phone originally.Also, Tunde helped me today and I appreciated his great service!

Very poor service because they only had two people working and I’ve been in there for 2 1/2 hours or more t-Mobile go somewhere else people

Meng is awesome at this T-Mobile store. He’s not your typical salesman that try’s to bank his account with sales. He’s probably one of the honest T-Mobile reps and straight forward guy I’ve worked with every time I come here. Phenomenal !!!

We were helped immediately and our phone needs were taken care of immediately. The Sale Representative was very nice.

Babtunde and remi were excellent help! The store manager Meng did a great job as well with my interaction

The worker there named Remi was an excellent employee. Although there was a rude man complaining about not wearing a mask, remi kept it professional!

This is the friendliest, most helpful T Mobile location I have tried.

Anesa was so wonderful to work with today. She made our first experience of t-mobile a great one. Thank you for all of your help and being so friendly.

Good help

Went in today to get the new galaxy note20. I was there for a little over 20 mins and received no assistance while there were 5 employees on the floor and only 2 other customers in the store. 2 reps per customer and one sitting playing on their phone behind the counter.

T-Mobile stores and staff are hit or miss. Finding an employee who is smart, knowledgeable, and has a can-do attitude is like striking gold, and manager Meng has all 3 of these qualities. After my phone was stolen, he went above and beyond to get the phone I wanted that day for the same great promotional price I got the original one, something the first 3 stores I visited couldnt do. He completely turned around my extremely stressful day, and I will always go to him first in the future.

Asked about getting off a shared phone plan and starting my own. Wanted to compare cost and process to stay with T-Mobile vs switching to another carrier. The associate, without even giving me a price to do my own plan, said I might as well go to another carrier because the process is too complicated to switch my number to my own account with T-Mobile. Well thats exactly what I did, only to find out later from another T-Mobile store manager that to stay with T-Mobile would have been one simple phone call to customer care. I dont know what kind of store tells you to take your service elsewhere?!

Awesome store, they always take great care of me and my daughter. Consistent service from everyone working there over the past year. Our favorite is Jay! My advice to disgruntled posters is youll have as good an experience as you expect and oh, maybe take better care of your phone if you dont want to have to go through the expense and time of using your insurance.

Went to do a warranty exchange last week and the 1st guy was very helpful, looked the phone over, said it was good, and new phone on its way in a week. It shows up, and the manager helped me and was downright gleeful that he felt the screen had a darker corner and therefore was deemed damaged, despite me never even noticing it. Guy pulled my replacement back and then tried to sell me a new one, even claiming the new phones would offer double the coverage. This claim was deemed false when I called corporate and said I should look for an official T-Mobile store, not a 3rd party one like these bozos. They clearly were out to upsell me and after 7 years and thousands of dollars, they have lost my business.

Extremely good customer service! This isn’t a corporate store, however they will take good care of you here. I will be coming to this store from now on for ANY mobile business I need to handle in person!Thank you Jordan For the excellent support & service!

We wanted to get a Family Unlimited Plan with our Current Phones, but we found out we could not because our phones are locked for 1yr from Purchase. That means the T- Mobile Sim cards wont work in our phones. The Lady that was helping us was Very Good her name is Kazoua..

I love this store...Wameng..is the most helpful...and the rest of the staff are great as well.....check em out!

Remi is a wonderful mobile expert helped me set up my hands free on my Chevrolet Cruze, would highly recommend!

AVOID THIS STORE!!! Consistently is the worst store Ive experienced my three times I had to go into it. Turns out theyre not a real T-Mobile Store. Ill never come here again. I thought it was just the clerks that were rude before, but wanted to give someone else a chance to redeem this stores reputation. Turns out I was wrong. By all means, avoid this place. Take the extra time to go to a real store elsewhere, its worth it. If I ever have to set foot in this store again, I cant guarantee Ill be a nice customer ever.

Great store with really great customer service. Awesome employees that always go the extra mile. Was helped by Miguel and Shanan on my last visit. Have had good service everytime and this is now my home store.

Great customer service by the manager and staff every time im at this store. Definitely beats going to the one at the mall.

Ken was horrible service, not explaining anything and had a much of smart comments. Ka Zoua tho !! She made a good recovery and i was able to complete half my order.

Conveniently located. Fast and friendly service. Customer representatives are very knowledgeable.

I have had nothing but good customer service here. My phone got wet and had to get another. They were a huge help in getting this computer illiterate person going on the new one. Didnt even know that when they originally set my phone up they had everything automatically backup. Who knew you could do that? Luckily they did!

Reminds gave me great service. Thanks lots.

Been here two times within 3 years and my service was great both times with different associates.

Looking to upgrade my phone gave me great options and promotions.

Stay Away!!!!All male staff and NOT a corporate store!Overheard sexist comments and they only cared about selling me a new phone and kept pushing extras, buy this case, buy this speaker, etc. Never going back. This was my third visit and my last. Stick with corporate!

I returned a device at this location and the manager was very unpleasant. At this point I am having to deal with customer care to sort out this issue.

I love t mobile

Worst customer service ever.Answering phones while waiting on customers, putting customers in front of other customers.Sharif was SOOOOOOO RUDE

Just love the customer service there so helpful here

Not very helpful. Terrible customer service

Worst service ever. Dropped calls and hidden charges in the bill.

Went to return my iphone 6. the retards here said i had to ship it myself. went to another tmobile by arcade ave and they took it and gave me a receipt.

I always get good service here

They are OK, they arent technically a real T-Mobile store I found out.

They accidentally added a line to my account and when I went back they confirm it was them but said they couldnt do anything about it.

Good customer service.

Poor service every time. Called and complained to DM, apparently he is no longer with the company. I will use corporate stores only going forward. This third party store is a joke.

Employee sat and flirted with the same customer after 20 min of this and the line not moving we left.

Come see us at White Bear and Larpenteur!

Friendly service.

Scam artists. Dont sign anything. They lie about credits, free service, free lines, and when you sign, you agree not to sue, which they put in the contract because they know theyre in violation of federal laws, including truth in lending.

Worst customer service ever

Manager is just GREAT,,,,,

Good customer service.