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Verizon Wireless
11 Hicksville Rd, Massapequa, NY 11758, United States
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Verizon Wireless
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ma
Review №1

Great store! Excellent deals! So helpful, such an easy transition from one phone to the other! Thanks Mo, we will be back.

Ch
Review №2

Soho and other members helped me and my son get our new iPhones and were extremely kind and friendly. Superb service and clean store👍 Love them!

Co
Review №3

Awesome customer service. They helped me so much and were so fast, too! I had a wonderful experience with knowledgeable, honest, and fair sales representatives. Will definitely visit again!

Mi
Review №4

The person who helped me was professional, courteous, patient, knowledgeable, and efficient. I highly recommend this Verizon store.

De
Review №5

Gary was very personable, knowledgeable and funny! He helped lower our bill by explaining different options and promotions. I would definitely recommend Gary for all of your Verizon needs!

Ro
Review №6

Joseph was amazing and knowledgeable. I don’t have a bad thing to say about my experience. Smoothe transition of iPhone. Awesome Custer service! I am a happy camper.

De
Review №7

Thank you Paul. Very knowledgeable and patience. I sign in to wait 2 hours but most of stock were not there and the phones I did wantololol see no longer being made. I loved there grey couch so much I wanted to hide it in my purse. Lolol

Br
Review №8

Mike and Joe were great helps especially with 4 of us coming so late and all getting new phones.Amazing guys, nice, helpful and fun to be around!Great experience!

Ba
Review №9

Thanks so much to Mike who helped us with our switch to Verizon. He was so knowledgeable, explained everything, and got us some great deals. We are now Verizon customers and so happy!

Ch
Review №10

Gary was a tremendous help, he offered assistance throughout my entire experience. I highly recommend this store.

Ch
Review №11

Great experience, Gary was extremely helpful and efficient in helping me get my new phone!

Vi
Review №12

I went to this store and was taken care of by Moe, who is an outstanding representative for Verizon. Moe quickly and smoothly handled all of my needs, including a few complicated technical issues with my transition from another phone provider to Verizon. He was also able to help me set up my new phones. Professional, courteous, and very personable; I cant say enough good things about Moe!

Ni
Review №13

This place was the best! Rahul, Moe, and Sean worked quickly and efficiently to get me a new phone, and transfer everything over, with out any issues. Previous experiences at other stores were never this easy! Customer service was top notch!!!! I will visit this location for all of my technology needs in the future.

Jo
Review №14

My son in law had AT&T for 20 years I sent them here. We Didnt have an appointment. Walk in, and was helped immediately. Consolidating cell phone plans between another provider and Verizon. Harry was helpful in the process, helping us select new phones and knowing exactly which extras and components wed want and need. He was a wiz at putting on the screen protector quickly without bubbles. Good experience and expertly guided. Two Thumbs Up!!

De
Review №15

I upgraded my daughter’s phone and Moe helped us out. He was very efficient and took great care of us. We recommend this great service.

Sh
Review №16

Joseph was an excellent employee. He made the process of getting my mom a new phone very easy and everything went smooth. Highly recommend him!

Do
Review №17

Great store love the sales rep here. Harry helped me and my husband with our phones. He set up everything I couldnt have asked for better service... I recommend everyone to this store. I sent my daughter here the next day to get an IPad for her kids.

mi
Review №18

I went in and saw Harry to get my damaged phone replaced. He was helpful with all my questions and took care of me quickly. The store was clean. It was a positive experience and I’ll be going back next time I need a new phone.

Ja
Review №19

Atrocious snake oil salesman. Enrolled all my phones in insurance when I didnt ask them to ($80 for a month). Told me NOTHING about a device activation fee for each phone ($160 total) and tried to charge me $30 each phone to move my contacts over when you can do it through the phone yourself in 5 minutes. Disgusting business practices. And YES- this IS the store in the Uncle Guisepees shopping center. STAY AWAY

Da
Review №20

Moe was professional, patient and knowledgeable despite the drama of transferring from a difficult carrier.

Sa
Review №21

Joseph was extremely helpful made the process seamless! Excellent worker with wonderful personality!!

Ge
Review №22

The Best service. Very nice people.

Yo
Review №23

Great Store Great Staff very professional ask for Joe

Mo
Review №24

Tom helped me so much with every question I had and helped me out a ton. Was a pleasure talking with him.

Ju
Review №25

I purchased a phone from Vinny at Verizon. He was so patient and explained the differences in the phones I was interested in purchasing. I wasn’t rushed at all and I was able to give it some time while making my decision. I would recommend seeing Vinny when you’re ready to make that purchase, he makes you feel very confident and gives you that personal touch.

Ry
Review №26

I went to the Verizon store today for a new iPhone 8. I worked with Vinny and he was extremely helpful. He was kind and knowledgeable, being able to help me get all of my old photos and contacts onto my new device and doing it with care. He also helped me out with getting accessories for the new phone. He was not pushy at all. I didn’t feel any pressure when making my decision to purchase the device. Vinny even spoke to the Verizon rep during my visit to make sure all of the upgrades were properly sorted when calculating the bill.I highly recommend this store if you are looking to purchase a new phone or need any accessories for your current device. I’ll definitely be back for future purchases. Thanks to Vinny and the great staff at the Verizon Store at 11 Hicksville Road in Massapequa.

Mi
Review №27

The employees at this store really take the time to address and explain all your questions. They go out of their way to make time for you like you’re an actual customer and not just a number. I usually hate the new phone purchase experience but my interaction tonight at the store has changed my opinion completely. My experience was quick, efficient, and friendly. I will never go to another Verizon store again but this one.

Ge
Review №28

This store is small and not over-crowded. Brian, my salesperson,was awesome. He made suggestions and never rushed me intoany purchase. He helped immensely and I would highly recommendthis store for your purchases from now on. Absolutely better thanthe sunrise highway store. This is people friendly and so accommodating.

As
Review №29

This new Verizon store is amazing! The service is fast and efficient, all the employees put the customer first. Andy, was very great when it came to me purchasing a new phone. He told me all the possible offers and let me know the best deals. My experience here was fast and easy!!

Li
Review №30

I had a wonderful experience. Sam and Vinny were very patient with me. They explained everything very well to me. I ended up with a beautiful phone. They were very helpful and made it a pleasant experience.

Ge
Review №31

Superb customer service & great store!

Pa
Review №32

Mr. Harry Khan Always knowledgeable and helpful, a true asset to your companyThank you Mr. Khan.

Ja
Review №33

Kids run this .... scared to answer phones and jump right to conclusion like they know what’s coming next out of someone’s mouth instead of listening ..... wish I had that talent

Ch
Review №34

Thieves. Bill DOUBLED because of the stuff they put on that I didnt ask for. Steer Clear. Go to an actual corporate store.

Da
Review №35

They want to sell you a phone and all accessories but when you have a problem they want NOTHING to do with it! I am speaking of the Sunrise Hwy branch in Massapequa.

Da
Review №36

Brian was super friendly and helpful today. He explained different plan options and helped us pick out a phone. This location is great because it is very convenient and not as crowded as other stores and the service was exceptional. I highly recommend this location!

Je
Review №37

Went to Verizon Wireless in Massapequa. Vinnie and Joseph were great and gave me a fantastic deal on a new iPhone! Thanks guys! :)

Pa
Review №38

Very knowledgeable and helpful in buying a new phone and setting up a new plan. Walked through each phone and different features all the phones have to offer. Highly recommended if you want to set up a plan or buy a new phone.

Sa
Review №39

Rahul and Vinny in the Uncle G’s shopping center are AMAZING! They did everything in their power to get me the best deal EVER for 3 lines, 2 new phones plus cases and an iPad! I highly recommend coming to their Verizon store and doing business with them! They won’t steer you wrong!

Pa
Review №40

Had an awesome experience with Fredy today.Super helpful, fun to talk to, and genuinely very nice.We appreciated the fast and reliable service and will definitely be going back, just for Fredy!

Li
Review №41

This store is usually really great but I had a really bad experience a couple weeks ago with a rep named NAVI. He’s a deceiving person that never explained anything to me and gave me products that I never asked for or needed. I only found out when I checked my bill that they have been added. I usually deal with Sam or Harry here and they are wonderful. If you go there and a rep named NAVI is working, walk right back or out or wait for Sam or Harry, they always do the right thing.

El
Review №42

Cant say enough about the wonderful service given to me by Brian! He was extremely patient, professional, and courteous! I will definetely be referring all my friends and family to him! Thank you Brian!!! Truly five star service.

PA
Review №43

Brian was wonderful! Very helpful. He explained everything to me! I will always come here from now on!

Ma
Review №44

Such professional service from really great guys over here in Massapequa. Joseph and Rahul were really great and patient in explaining everything on our new phones. My husband and I purchased two new iPhones from them and we couldn’t be more satisfied. Will be sending our son in for his new phone as well. We got a great deal and even greater customer service will be coming back here from now on. Thanks a million Joe and Rahul!

Be
Review №45

Outstanding service here. Freddy was able to help me and my family out finding new phones and setting up our wireless plans to better suit our needs.

Ma
Review №46

Sam and Freddy both have helped me numerous time with my many iPhone issues! Couldn’t have asked for better and quicker help anywhere else Come here instead of the Apple store!!!!

cl
Review №47

Best experience with a version store. So kind and very helpful! Would definitely go back every time!

J
Review №48

Sam and Freddy are awesome. Excellent service give them a raise!

Da
Review №49

Store is open for 12 to 5 as of first of may google just didnt update the timings yet

Kr
Review №50

The guys at the store were very helpful! I would definitely come back to this store!

De
Review №51

Great experience. Brian was very helpful and very informative. I highly recommend this store. It was a pleasure dealing with Brian.

ca
Review №52

Andy at Verizon wireless store on Hicksville road is the best. Service is second to none. I recommend this store to everyone

ma
Review №53

Went to Verizon dealer,Hicksville rd. Massapequa. Best customer service from Paul. GAve us an awesome deal on 2 Samsung phones. Highly recommended. You wont be sorry.

fr
Review №54

Very helpful and knowledgable! Also very nice. Will use them for all my wireless needs.

TE
Review №55

Very helpful. Answered all my questions with detail and person helping was very polite.

De
Review №56

Brian was very nice and knowledgable. It was a pleasure. The location is very nice and everyone is friendly!

Su
Review №57

This store is the Best Verizon store ever!!My husband and I went into the store today, and upgraded our IPhones!Raza aka Sam, he is a young gentlemanWho as soon as we walked in the store he took care of both of us, being technically challenged he taught us everything in a matter of minutes!!We left our phone for 40 minutes! And boom!! He transferred all our contacts!There is not enough good things I can say about this young man, unlike other Verizon stores, we were not offered any FREE gizmos, to later find out they were free!!Great store they will be our lifetime Verizon go to place!!The owner and Sam are the best!!Please Verizon don’t relocate this store, in fact give them a raise!!! 😀Thank you Sam,, your THE MAN!!!

Er
Review №58

Awesome. Highly recommend. Super nice and helpful. Great experience.

Je
Review №59

Andy at Verizon in Massapequa was wonderful. Very knowledgable and helpful and kind. I highly recommend this location for your phone services.

An
Review №60

Absolutely the Best Service....No waiting.....A real pleasure to do business there......I have stopped back for questions.....and Everytime it has been better than the last!!!

Ca
Review №61

Brian is awesome! Would reccomend this Verizon to anyone! Very helpful and stress free

St
Review №62

Just had a great experience at Verizon! They upgraded my phone and helped me out with my bill.

Pa
Review №63

Had a great experience at this Verizon Store yesterday. Upgraded our iPhones, purchased an iPad and had great friendly service from Omar who worked tirelessly to help my husband and I with our new phones

Ja
Review №64

Brian was very friendly and helpful... Highly reccomend coming here for a new iPhone!

Ka
Review №65

Absolutely great service and funny workers

Na
Review №66

Amazing customer service really fast totally would recommend this Verizon store .

Ha
Review №67

The store is phenomenal. They perform the services of a phone store, Verizon, and Apple all under one roof.

Ch
Review №68

Very helpful, no wait, no complaints. Much better than Verizon on sunrise highway.

Ro
Review №69

Great customer service ALWAYS!

Me
Review №70

The guys there are very helpful! Awesome customer service !!

Ro
Review №71

Very helpful. Good service and polite

Te
Review №72

Quick and simple when getting my phone and very helpful!

Ni
Review №73

I was at Verizons today and I was very pleased with the service and promotions offered

Br
Review №74

This location is efficient and has the friendliest staff ever! Best Verizon in Massapequa would deffinately reccomend!

Jo
Review №75

Manager andy was very helpful and nice i recommend stopping by

Co
Review №76

Very patient and skilled staff!

Ry
Review №77

Great service, friendly, great prices, large selection of accessories!!!

Ch
Review №78

Ryan was extremely helpful! We will continue to use this location for all of our Verizon needs.

Pa
Review №79

I love this store....brian is awesome

Ka
Review №80

Great service. overall good experience

Am
Review №81

I am actually an employee at this new Verizon Store in Massapequa. So I have not right to Rate but I would like to say that please support the local business in Massapequa. There is no wait time and the deals are amazing on any Verizon Wireless product you may buy.

Lo
Review №82

Great experience . Very helpful.

An
Review №83

Brian was great, help me with all my problems.

Di
Review №84

Great store Andy was helpful

Lo
Review №85

Very pleasant, prompt and helpful

Ch
Review №86

Great and convenient

De
Review №87

Awesome

Information
9 Photos
87 Comments
4.8 Rating
  • Address:11 Hicksville Rd, Massapequa, NY 11758, United States
  • Site:http://cellularcityinc.com/
  • Phone:+1 516-590-7770
Categories
  • Cell phone store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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