Customer service was good but the brake job, with a tire alignment, was quoted at just under $600 for JUST the front end. and that was after a $150 discount for using a third-party repair service. way too much. found out i didnt need an alignment because there was no uneven wear n tear on my tires. also, when i took my hands off the steering wheel, the car tracked perfectly straight down the middle of the road. no swerving to one side n no drifting at 45 mph.i found the same brake job, minus the alignment, at a shop down the street for $250, with a nice warranty.

I love Firestone. Yes its a little pricey, but I think their repair suggestions keeps my used cars running.

These guys offer competent, professional, friendly service consistently. Keep up the good work guys!!

Still thinking about the GREAT service I got here a couple days ago. Thought I was gonna be there an hour and a half for an oil change but I was out of there after 40 minutes! Quick and easy:)

My appointment is on the 13th they were very nice and patience with me thats a thumb up

Excellent service, its a hard task to find mechanics and auto shops you can trust. Chris handle our problems and needs with care. Prioritizing our most dire problems vs the items that can be fix in due time.

Clean store & parking lot, friendly & knowledgeable staff, and competitive prices.

Was successful in getting damaged tire replaced in a very timely manner. Happy with service. People working there were very helpful, friendly. Very satisfied.

Dont book a appointment its pointless I dropped my car one morning and they didnt check it till the next night I Dont see the point of taking car that youll never get to

Firestone in Matteson will get your car right. Prices are decent.

Terrible service... wheel alignment had to get done 2xs. I was told they filled up the washer liquid fluid on the 2nd visit. The same day a snow storm came down while driving and my windows were smeared. I couldnt see anything which couldve caused a accident so I got off the hwy to go to gas station washed my windows down with water on order to see. Now Im going up to Firestone for the 3rd time. Which is a inconvenience to me and my time. I just want my money back. And my car is not steering straight still. They didnt do the alignment right in the 1st place. Im Highly upset....

Not very customer service oriented. Wasnt familiar with the area and needed a battery. I was told that I would have to leave the car there overnight to have the battery changed. I decided to just purchase it and install it myself since it was only 3 screws. I asked the person at the front counter did he know where I could buy a wrench he responded no. I walked outside and looked around its a whole Home Depot across the street!! Maybe he doesnt know they sell tools

Unfortunately, your experience here will vary widely depending on whos servicing you. They might save you some money or they could refuse to record your appointment, say thats not our number when you show what day/time you called to schedule, and then, only after re-dialing the number and hearing the office phone ring, hear oh, I forgot from the gentleman at the counter. Pray for the best.

Very good service and clean with social distance in place.

Reasonable prices and very fast! Thank you guys 😁

Very Poor service, I brought my car in to get serviced. The mechanic was a fast talking gentlemen who sounded more like a car salesman than a mechanic. They charged me over 2k for my vehicle and did not fix my problem. I am disputing this with their Corporate Office as soon as I get a contact number. I do not know their other locations but this one in MATTESON is dishonest.

I RECOMMEND THAT YOU NEVER GO HERE THIS IS DEFINITELY MY FIRST AND LAST TIME EVER. I came to this Firestone to get an oil change which would of been my first time ever coming here.I dropped my car off at Firestone for just an Oil change. Once my oil change was done my car was picked up and parked in my drive way. I continue to drive my company car as usual For a 2days days. Once I check my house there is oil leaking everywhere on the ground from my car since the day of the oil change. I inspected it more and my car continued to leak oil. About 2 wide area that were about 5ft long if not more. I called firestone in Matteson who did the original oil change and they said drive it to them they will fix it. So I told them It’s a lot of lost oil I dont think driving it is safe so it was towed to the nearest location which is Tinley Park Firestone. They kept my car for a weekend and told me it was fixed and the problem was that no oil plugs were put on my car which is why I lost all the oil. I came to pick up my car park it back and continue to drive my company cars for about 2 more days then decides to drive my personal car again. As soon as I started the car my check engine light came on and i could not accelerate my care passed 2nd gear. I called Firestone they said they will come take a look at it and pick up the vehicle. After a few days of them looking over the vehicle I was told to take the car to Hyundai and they will fix it no charge. Hyundai takes my car and tells me there a few fault codes that could be caused due to the oil situation and it would cost about $300 based off of the fault codes. Then after having a mechanic look over my car completely they said they saw more issue that they felt was caused due to the oil situation with firestone of me losing oil due to no oil plugs and driving it which would cost over $1000. So I made a claim with Bridgestone corporate and they said they would contact the location and speak with them to consult the situation. I get a phone call back from the Hyundai dealer and was told that someone from the Firestone location in Matteson said they will not pay for any repairs. The service advisor at Hyundai told me he was told to clear the codes on my car and give me the vehicle as if it was fixed when they deliberately know its not. The Service Advisor told me that being that he felt it was mischievous and to cover himself and that he felt I should have been aware of that. What they suggested is fraudulent concealment. As soon as I found out I called corporate made them aware of the issue and they just apologized and said they have no oversee over that location as that they will look into it. Its been a week and a half going on 2 weeks still no returned phone call from corporate. WORST CORPORATION AND COMPANY EVER

They do a great job, but I need to save up more money to get my car fixed.

They are fast and efficient. The staff go out of their way to make sure you have a good experience with them. Simply the best!

This location and the Team are the Best I have had the privilege to deal with. They were pretty busy and did not make me feel like I was just a number that day. Very respectful and dutiful and professional. I will always return to this store and highly recommend them!

Employees are knowledgeable and will help you get what you need for your budget.

While on the way to work, I had a few brake related lights pop up on my dash. This was the closest place open on a Sunday. I spoke with Chris over the phone. He was very friendly and seemed very honest. It took this team about an hour to get back to me with what they had found (I did not have an appointment) and an additional 1.5 hours to complete the repairs (rotors, pads, brake fluid, oil change). The price was very fair, which was a really nice surprise. Very happy with the service, professionalism, and not pulling my pants down over the price. Ill be a repeat customer solely based on the excellent customer service I received today.-Angelo

Great service!

I can’t share enough how positive my experience was here. I brought my car in from out of town on a trip. I had a diagnosis done and they deemed they did not have the part in stock and recommended a competitor in town who was most likely to have it. After I discovered the competitor did not have it either, I brought my car back. The Firestone staff let me leave my car in their lot so I could catch my flight out of Chicago. My car was fixed and waiting for me when I returned. Not only that, they stored it inside for me at their spare truck lift at no additional charge.If that wasn’t enough, the gentleman that helped back my car off the lift noticed the brakes weren’t operating properly. He popped the hood right in the lot, identified the issue, and fixed it in two minutes while I stood there — again, at no additional charge.My experience here was exemplary of fantastic customer service. I can’t recommend this place enough, even if it is a bit of a hike from your location. The service was fantastic, they did not take advantage of me, and the work done fixed my issue. Thank you!

I’ve gotten work done on my car here a couple of times. They seem very trustworthy but it can be expensive. Other than the cost, I have no complaints about this place.

Not helpful at all. I was in here on Oct 16 6pm and I needed a quote on breakpads and rotors installation. I waited in line for 15min and when I got to the desk for quote he said he cant give me a quote before inspection. I called like 7 places around I live and all of them gave me a quote over the phone. I wish they could do the same. I was their first time customer and I was so looking forward to give my business to them since it is closer to where I work. They lost a sale and a customer by not giving me a quote. I went with somebody else who gave me a quote over the phone.

I came here to get an oil change, I was definitely impressed with how wiggly they are. The staff are very courteous and professional. I would recommend people to come here. I think their price is very competitive. I would definitely go here again and again.

I tried going to other places and had horrible experiences. I was relieved to find that Firestone in Matteson had honest, pleasant, and helpful workers. Ive been several times now. No one tries to convince me of unnecessary work and they do what they are supposed to do in a timely manner.

Wow service was amazing!!!! Was 75 miles into a 700 mile trip when we ran over something on interstate 57 approaching linclon hwy. Got to firestone actually 45 minutes before opening but yet they were so willing to help at that moment and get us back on the road. Wish we had such a reliable place closer to my home.

Ive been coming here for years! They have taken care of all my cars and have done a great job! John is the best! I hope he never retires! 😁

Love the matteson illinois store john and the team are a great group!!!

Great service. They always do a wonderful job.

John the manager took my car in. He was very helpful and knowledgeable about my vehicle. He gave me tips about how to care for my vehicle. Told me it would be a bit of a wait and had me out in no time without an appointment. Thanks Firestone.

Very detailed and professional service.

I love Firestone they straight take care of the business 😉

Went for oil change and I dont think it was done. The date 1/21/21 so how is the oil dirty already? Not even three months later. Wont be back for that.

We were traveling and were 3 miles from our destination and hit metal. They treated us right and fast!! We were there for less than 45 minutes and made it to our appointment on time!

Everyone is so nice. Ive known the manager John since 2006 when he was in Lansing. This Firestone is about customers first. Even though I couldnt be seen today there was a very nice young man who put air in my tires for me. God bless all of them.

Nice place, nice guys. Had a low tire pressure warning light before long highway road trip. Sure enough same tire was low, again. Thinking slow leak, rather than just fill air, suggested that it might be valve fail, and a few other things. They see it all. Probably worth getting a new tire.

I love this place. They found out what was wrong with my car then took care of the issues correctly. I finally had an alternator replaced and my wheels balanced there. Big thumbs up!

Got in the same day. Waited for 1 1/2 hour but that was ok considering that I did not have an appointment.Chris was/is very professional. I will be back. And will continue to get auto work at this location as long as they keep up the good customer service.I go there for my company vehicle and they made the process a BREEZE!!

We love Firestone. Its nice to be treated fairly and honestly. Everyone is friendly and polite. We have been using Firestone for several years and will continue to do so.

Great experience, love to see Myoshi and Chris at the front desk. You now that you will get quality service if they are there.

John was excellent in customer service. Used to be a manager in the Automotive industry, even with Firestone in Florida. 5 stars John. Thanks for taking care of my needs expeditiously.

Twice took my Vehicle to this shop,withun 2 weeks...They try to sell you Unnecessary repairs AND do not Repair what was needed to be repaired So that you have to come back a week later with same issue and Let you drive off with an Unsafe vehicle. ..Do not go here and tell everyone you know, each visit would have been $1,000.00 or more..instead of only what was needed to be done for under $200.00..Unbelievable that they wouldnt call the customer as to why the hatch wouldnt open, ppftt, some mechanic that is that can not figure out how to open a door, even with the interior panel removed. .do not go here, spread the word.

The customer service is outstanding! The service manager explains everything in detail and keeps you updated on your repairs, and also informs you of deals and coupons available. They also give you a courtesy check and advise you on needed repairs.

Very excellent customer service. They were so nice, polite and most of all helpful. Thank you guys.

Inconsistent and unprofessional

Great customer service and good services. I have been a customer for 3 years and they have always delivered to my satisfaction. Highly recommended.

Fast service.

Clean, organized shop, courteous staff, warm greetings upon entering, quick service.

We take all our family vehicles to this Firestone. Courteous service. Competitive prices.

THE PEOPLE THERE HAVE ALWAYS BEEN TRUSTWORTHY & HONEST!

Great service and very helpful. Saved me money and my car! Thank you!

Very impressed with the service and professionalism. Great communication. Dependable and thorough. Priced right!

This place is the most horrible Firestone Ive been to. They just jacked up the brakes on my girlfriends car. The brakes were done in July of last year and needed to be repaired today. This place for one owes me my money back and I will NEVER and I repeat NEVER return back. They will give me my money back some how. This place deserves negative Stars, and if they want to contact me they can. Just respond back to this. This place truly a terrible place to bring you car. If you want your car to be DESTROYED, then bring you car to this place.

I really want to send a very, very big and special thank you to Ray Munos. We have been coming to Firestone for years and we have always had great customer service. I say that to illustrate the outstanding level of customer service received from Ray. The service we received yesterday has made my husband and I a lifetime customer. My mother is a senior citizen whose car failed the emissions test, she took it to an alley mechanic and failed the test again. Needless to say, she was quite stressed. We took the car to Firestone and had the car diagnosed. Ray stayed in constant communication and had the car repaired in the same day.Ray took so much time out of his day to explain what was happening with so much patience and care. We were all really touched by how helpful Ray was. My mother was so pleased with her experience (which says alot). In a world with increasing automation, I can tell you that nothing takes the place of high level professional human to human customer service like we received from Ray Munos. I will continue to recommend Firestone to all of my family and friends. Thank you Ray!

Good service, only problem I had was how my service advisor added road hazard protection to my bill without asking me if I would like to have this protection. I dont no if this is standard practice, but thats not good.

They do great job explaining what is needed and provide recommendations for repairs. Big thumbs up!

Did fine service except the service writer needs to work on his listening skills.

Service in the past was good, but most recent visit was frustrating. I scheduled a Sunday appointment for a diagnostic. The appointment was confirmed, but upon arrival, they said theres no diagnostic person available that day. Dont see the point of setting up appointments if they cant be relied upon.

Went in made a future appointment date for alignment of front end..

Miosha was very thorough in giving me the details on repairs needed to my car. John is the absolute best in customer service.

Went in for a oil change next thing you know my car was over heating & smoking no problems until I came here! I think they mess up your car intentionally just so you can bring it back to pay more money! I will never go here again!!

So Ive given this location more than one chance.Family has Lived in the neighborhood for quite sometime. Everytime I come theres something. The non customer service communication is lacking, some of your employees lack knowledge and I usually a hit or miss on Time and efficiency. But we try and support our city. This time, today, Sunday 4.14.19. I make appointment a week prior for an oil change and an issue with my starter. I lay out the issue thoroughly in the notes. I come in Im waiting in the lobby for too long and you all are nonchalant by the fact that your electrician insnt in? And you cant complete the appointment... Why did you accept the appointment ? Why wasnt I called to reschedule if you dont provide that service on Sundays? It just so happened to be snowing today too. Yet I made my appointment and left with nothing. Im irritated and honestly disappointed. I personally will not be back.

Always fair service. I never wait more than 2 hours here unlike Firestone in Homewood or Midlothian IL. Very hard to get appointments and great service at those locations. Matteson is about 15 mins away, but worth the drive.

Very professional and honest. Took my suv for a oil leak and engine light and in minutes they were able to pinpoint what was wrong and showed me exactly what needed to be done.

Experts in their field. Very trustworthy shop.

Came in for an oil change & while my vehicle was on the lift, they showed me a few minor things that I should keep an eye on in terms of future repairs. Most places just change your oil & thats it. I appreciate their attention to other things going on with my vehicle without the hard sales pitch.

The mechanics working here were extremely helpful and knowledgeable about all of their products.They did a great job and took the time to explain everything.Thanks and keep it up!!

They are not that friendly need to be more helpful

Excellent and knowledgeable employees.You can trust their workmanship.

Ray is the worst. He is slow and dont listen to the customer.

Place was just okay some of the worker are o.k But I think a lot of the work just be preventive maintenance. That you really dont need at the time. But if course its still up to you, But when they do, do work car seems to be just fine.

We took our car in to be serviced and they requested 2,000 dollars for a 900 dollar job.

The staff are truly wonderful! Always going above and beyond especially Chris.

Customer service isnt very friendly or fast but great work by mechanics

The staff have gotten to know me so they always have my best interest in mind. They have helped me on so many occasions, including multiple trips for flat tires

Customers friendly, knowledgeable about their jobs and presenting suggestions and price quotes.E

Good people, Johns a good man, and hes truly there to take care of you.

I came to firestone to get a wheel alignments and to get some tires installed they told me it was going to taken 2hours and a half they had my bmw for 5 hours and they didnt do the wheel alignments right my steering wheel was all sideways not straight brought it back and still took another hour and half and they ended up telling me they couldnt do the back wheel alignments because there was two washers washers that arnt the original ones and they didnt have does washers so they didnt fix it but they still charged me full prize for something they didnt do horrible experience would not be coming back here ever again lazy people

They were very quick repairing my tire.

John always steers us straight. Lets us know when bigger repairs are coming up. Have a 2004 car that still runs great with the help of Firestone.

Sales representatives were very friendly, professional and courtious. Will recommend firestone to many of my friends and relatives.

Stuck on the side of the road can you help?

Poor service here in Matteson xhop. They over charge for work thats not performed. I will never go back to this particular shop. Yesterday they did front end work shocks and brakes and directly told me the rear brakes are excellent. They also recommended other part and work on my truck. Today early this morning i had issues stopping pulling to the right loud popping noises while driving to St Charles. I found another Firestone here in St Charles IL and they found issues that should of been noticed at the first shop in Matteson. STAY AWAY FROM MATTESON IL FIRESTONE!!!!!

Great auto care for years,I have been coming here.

Went there for an oil change, they recommended changing the light-bulb on my Chevy Aveo plates. They charged for the oil change and the light-bulb but never changed the light-bulb. Luckyli, I planned to go to the Panda Express in front of them, where I noticed that the light-bulb was not changed. I did not get an apology, they arrogantly said that the screws were rusted and they forgat to remove the charge.

They made me wait a whole week for an appointment just to tell me they couldn’t fix my car & they didn’t even try to look at it my engine was making a noise & they told me they don’t deal with engines .... why didn’t you tell me that when I wait a entire week for an appointment very unprofessional

Theyre fine for very small Services they can take a long time but they are also very expensive just like any other autoplace.

My favorite tire center. Great fast service.

Convenient. John is the best.

Helpful

Good service but they are soooooo slow!!!!!!!! Like mannn come on!!!!! If I make an appointment I should not be waiting all day!!!!

Garbage damaged one of my wheels while it was there getting mounted from the body shop. Didn’t wanna take responsibility maybe you guys should hire expirenced techs.

Excellent service. Great staff.

Honest people. John is great.

Staff is very helpful ans courteous.

Very good customer service

Very nice and professional people here!!