Staff very helpful, solved my probkem.

The staff here are very accommodating. They swiftly handled my problem and got me on my way. Is rare to meet people in customer service more friendly.

Dom and Chris were so helpful in getting our new phones set up and helping us upgrade our service. They even stayed a bit past the store closing to help wrap up our service. Somehow we left there with 2 new phones, unlimited data, got a great return on our old phones, AND are paying less a month. THANK YOU!

Best place to get a phone ! I was in and out and Amir helped with every question I had. He even entertained my 5yr old who was exhausted from the day with a kid friendly (AT&T APPROVED MOVIE) to help pass the time while I was finishing up with the phone loading !

I was having trouble with my phone after an system upgrade. I went to the Mayfield store for assistance. The sales consultant, Sam Phipps, patiently worked on the phone, shared operating tips and enhanced the appearance of the messaging app. He worked on the phone for a hour. This customer service was one of the best assistance that I have received in a very long time. Im extremely grateful for the service provided.

My wife and I needed to upgrade our phones. Normally, it’s something that we dread doing. However, the new staff at this location was great. We worked with Jasmine and she was by far the most helpful person we have worked with. She was very thorough and even updated our plan to save us money on our monthly bill. I would and have highly recommend her.

This store is amazing. Mr. Dominique did an awesome job last week. Answered all my questions. Will definitely be back to purchase my new iPhone

Everyone was really awesome! They got me in and out promptly. Megan helped me get all of the necessary accessories for my new IPhone and set everything up for me!

Ray was great! Even though the store was busy didnt rush to assist us.

Great neighborhood store. Had a fantastic salesman named Amir - who was a gentleman- outstanding and very gentle with both my wife and I two senior citizens. Five stars weren’t enough- we give Amir. Ten stars

There were only two representatives in this location today and four customers. Receiving service has slow.

Megan at the Mayfield, Ohio ATT Store was phenomenal. A real keeper. Very helpful, professional and most of all patient.

Amir was so helpful and patient with me! He’s Amazing! I couldn’t have received better service!

In our world of big box retail and internet shopping its rare to find that a store that offers genuine customer service. The staff there goes out of their way to help with any kind of issue you have no matter how small your problem is. Sam and Dom are great!

There’s two salesmen right now. A woman who looks kind of professional and a rude gentleman who arrived at the scene smelling like cigarettes. He was not helpful and made me feel like I was bothering them. This is the feeling that makes you drive an extra 10 minutes to go to another store. I’ve never walked in this particular at&t and left with a good customer service experience. If you want to go to an at&t store and get a good experience. Don’t come here

Very sneaky, you go in for one thing they will add things to your bill that you didn’t ask for or authorize. I got a new phone the guy brought airpods(which I didn’t ask for) I said are these free he says no but they are only $5 a month I said okay that’s fine if just $5, ends up being an additional $20 a month on my bill. Took them back & had to pay a restocking fee!! Insurance was added to my new phone at $15 a month(also didn’t ask for) just be careful they will sign you up for lots of stuff you did not ask for just to get you to spend more money

I had a great experience at AT&T. The employee jasmine was great help and had excellent customer services. I would definitely recommend this store

Jasmine was greater. Helped alot with my new phone. Very patient and transferred all my data. Just amazing

Megan was super friendly. Took in my parents to upgrade their phones and Megan took the time to answer all their questions. Could have been a super frustrating experience but Megan really went out of the way to answer all their questions and help them.

Got a new phone. Sam was really good. Saved me 25% off my cell service for having Internet. Will be back to soon for TV. Transferred my photos and numbers smoothly to my new Samsung. Best store in the neighborhood

Great staff. Best store in area. Would recommend

Had a really good experience. Dominique the store manager was amazing. Upgrade my phone and he helped me set up HBO MAX. I didnt even know I get it with my internet service. go to this store if you need help with your att service.

I can can’t express enough how much I appreciate this location and the customer service was phenomenal jasmine was very helpful she went above and beyond to assist me and my family I can’t thank her enough

Dominique is awesome. He provided great service and helped me with my new phone

I came in too upgrade my tablet with Sam. My old tablet was damaged but he took time of transfer my data. I really appreciate that.

Great experiance, will definately be returning to this location for future business

Sam was a phenomenal help with assisting me find my mother the perfect phone!

Great experience at this store. I visited the store in January. Megan was great and patient. Visit this store for your at&t service

Dominique was very attentive and knowledgeable about phone services and accessories to help protect my upgrade. Clean store!

Just awesome. Great customer service. Very friendly and knowledgeable

Dom at the mayfield store was excellent.

Ordered new blue iPad Air. Dom was awesome

Jasmine was so kind and helpful I really appreciated the wonderful service

Always helpful. I worked with Sam. I go see him when I want to learn about my cell features

There are two AT&T stores on Mayfield Road. This store is closer to the i-271 exchange. My experience at this location was much better than the secondary Mayfield store. These staff people were very kind and knowledgeable. They took their time with everything that we did and did not make me feel as though I had to be in a hurry. My compliments to the staff!

Great experience tofay. Dominique was awesome

I worked with Jasmine and she was friendly, kind, very helpful and fun to work with. I hate dealing with phones and she made my experience painless and I feel she went out of her way to make this a wonderful experience.

Can in to upgrade my phone worried I was going to lose my info. Thankful sam was able to transfer everything.

The sales ladies were very pleasant and proffessional !

Glad to have a reliable phone & service, thanks Jasmine.

Great place. Great staff

Ask for sam. He is very knowledgeable

My grandson lost his cell so I had to get him a new one. Thanks Sam for transferring the content

I shared my experience on the store website but it appears to have been either deleted or hidden because I dont see it now. I had 2 visits over 2 days, which were night and day. Day 1, I upgraded to my new phone. I got 50% off which was cool, but I was told I would get $150 for my S8+. The rep told me I had to go home, transfer everything over, and bring it back the following day since they were closing soon. I did just that. Day 1 was cool. Day 2 I walk in and worked with Alexis who categorically does NOT understand how customer service works. I had a case on my phone the previous day so they didnt see it had a crack on the back. I wasnt thinking about it and even if I had I wouldnt have thought it meant I couldnt turn it back in for the 150 because its an expensive phone and phones are easily refurbished and flipped for profit. They never told me that. She immediately refused to take the phone and agreed to call the previous rep from the day before and ask her. She did this behind my back so I didnt hear what was said. She came back and said yea they werent made aware so they wont take it. When I dared to say, man I wish you would have mentioned this before I drove back out she replied you told us the phone was in good condition and it isnt. I never ever ever said anything of the sort. And she wasnt even there! So now Im inconvenienced and being called a liar/swindler. I was instantly seeing red. If you want to be treated like an inconvenience rather than an inconvenienced customer, I recommend this store 👌

Team was extremely helpful

If you have a android issue ask for sam

Jasmine was awesome thee best hands down

Valencia Claytor in the Cleveland store was the Best! She answered all of our questions, and provided professional service.

Jasmine was awesome she explained everything and took her time

Fast,knowledgeable, and professional service.

Very attentive staff, Val was very knowledgeable and did the research to give me a very good family plan. I came back with one of my phones that had an issue and they resolved it in 5 minutes. I highly recommend them. They are a corporate AT&T store unlike the dealer store in Lyndhurst. 5 Stars

Super helpful staff! They made my new phone purchase a breeze!

Great staff.

I had a upgrade on my phone line, but in the their system it says that I didn’t. This was a error because my at&t app says I do have a upgrade. Now no one was really willing to figure this out for me. I was told that my upgrade wasn’t available because I pay my phone bill late...........I went on to order a new phone online just to show the rep I could. This didn’t matter and I was told to do it that way because they couldn’t help me. ...... lol. If you really need something done just go to the Woodmere location much better service figured it out in less than 5 minutes........ you will most likely be going to Woodmere anyway after you leave this place dissatisfied.

Wonderful customer service. Thank you Mrs. Carla for your service. really appreciated the the efforts and patience to provide details information and help.I feel proud to be AT & T customer only after I visited your store.

Ok but nothing special. Expected more.Times have changed a gr8 deal. Really had no special advertised phones. Sales Associate was friendly but her hands were tired as to price.

They discontinued their contract with their phone troubleshooting company so they will no longer touch your phone and help you solve any problems. Got an SD card problem? Oh well. File formatting issues? Cant help you. Kinda disappointed that I, as a decently tech savvy person, was able to point several people in the right direction, but they couldnt officially give any troubleshooting support anymore at this location. Boo, I say.

Awesome jas

Great customer service. Fast service.

Megan and Jasmine were amazing!

Customer service was great

Help me pay my cable bill without no problems i will only pay my bills at this select location.

No help here. If you bought a Samsung galaxy 2017 j3 and experience spontaneous restarts since updating your android operating system to 8.1.0, and you bought the phone through AT&T, they will only offer to sell you an upgraded phone. This stores tech support area has been emptied, shut down and relabelled an entertainment lounge. The phone hasnt even been paid off and is inoperable with current Android OS.

Great service

Unethical employee and inept managementSalesperson pulled a bait and switch on a phone deal. Then added insurance without any consent.Called the store manager, he seemed to think this was all perfectly normal. Escalating to AT&T corporate because apparently this behavior is acceptable at this store.GO TO ANY OTHER STORE

5 people in the store, no custumers and they don.t wanna help with account transfer, why are they getting paid for?

Great customer service 👏

Dome was great

The stores are up to date which makes sense. But the customer service is piss poor. The main thing is sales. Not service, no apology for inconvenience on their part. The only this place cares about is your purchase of a new phone, you paying your bill immediately, ( Im not talking about not paying on time but their focus) for lack of a better term, their bed side manners are horrible. They get 3 stars for the building and merchandise, but not the system they operate in, and their overall coldness.

Fantastic team to work with! Knowledgeable and fast services.

Manager and associate were extremely friendly and helpful. They were also very informative and great to work with.

Neither popular phone I wanted was in stock. The guy was nice but ...he couldnt help me.

Surprisingly very good experience. I didnt have appointment so I had to wait cca 20 minutes (could be better), but after that, they took care about all my needs. They gave me a really good trade in offer for my old phone, and I got exactly, what I asked for. Staff was very professional, friendly and knowledgeable (Thanks Jared). I will be back.

Too expensive

Really sad that on a Saturday this location only has two people working. I saw three but only two works? I was trying to purchase two cases and two screen protectors that weren’t cheap. I had to wait damn near 45 mins plus to purchase this items and still didn’t get them had to leave. That’s ridiculous! I just switched my service over too and already I’m starting to regret it.

Now granted its been a couple years since Ive been there but Im just thinking about it now, I walked in there on a Sunday within the last hour of business and the African-American gentleman seemed like he didnt want to help me, in fact stopped my transaction turned and had a discussion with another fellow employee about the excess food from their birthday party they had in the back room? Proceeded to hand me my phone didnt even ask me the color that I wanted and On and on and on, dont go there, go to the willoughny store. You dont hear me complain about reverse racism ever really but this time I am .

Dont go here !!! Worst customer service and management!! Whole bunch of idiots working, which dont even know how to treat simple issues.

The hospitality is great and friendly!

Good service. Greets you at the door and answers your questions. Just dont have the answers your looking for sometimes.

Your employees are very nice theyre very helpful

The store is clean so they get one star but its poorly managed. For starters Ive never come into the store and there wasnt multiple customers so I expect to have a wait, the wait is always ridiculously long for the most part but you just know not to go when your time is limited. But for this visit why on a Monday morning at 10am would you only have one phone tech scheduled, I know youre going to have multiple customers so why dont you? All I needed was a sim card replacement and I was number 2 out of 5 at 10am and had to wait over an hour because another tech isnt scheduled until later in the day, and the fancy hostess cant help with anything but taking your name🙄.

Ive gotten a few phones here and its always been easy, hassle free. Smart and helpful staff.

Horrible customer service I walked in and was there for over 5 minutes and was never acknowledged even as I walked towards the door no none ever said one single word. Absolutely HORRIBLE.

Visited the store July 5th, 2019. Arrived at 10:05 am and was greeted by Corey. After listening to my concerns( lost LG 35 ThinQ), Corey proceeded to find a solution. Corey had problems finding my account information even though I provided phone numbers, last 4 of social, and phone numbers. He called another AT &T associate for assistance but was unable to activate a older HTC 10 I brought along as a temporary solution. Some 30 minutes later Corey explains he was unable to continue with the activation because AT&Ts system was down for a indefinite time. He added I could call tech services later or return to his store. Additionally Corey mentioned the battery on my HTC was defective. The phone turns on and off. Would not take a charge. I located another AT & T store on Chagrin Boulevard. No mention of ATT system being down. Within 15 minutes, the HTC that wouldnt take a charge was activated and fully operational. The battery is being charged and is nearly at 100 percent. Just my opinion, Corey misrepresents AT&Ts integrity and is better suited as a Auto Parts salesman/rep.

Very encouraging staff. Extremely helpful with a very difficult problem.

Was really impressed by the service. Delivered on promises.

Excellent service & very welcoming, friendly staff.

I love my ATT store....wish they kept the service side.

I was able to pay my direct tv bill but they could not access my home phone for payment

The iPad Pro 12.9 wasnt working which is why I stopped in

Dont go here if you dont have to. I had a terrible experience here, the woman who serviced me had no clue what she was doing and it caused me a lot of problems down the road. Save yourself the headache and go to the location in mayfield heights; theyre knowledgeable, and professional. Ill take the extra few minutes and drive down the road to see them instead. Avoid this place like the plague.

The service side is great. The sales side reps just seem to be hanging out and cant be bothered.

Very polite and friendly support person to make you feel much comfortable and suggests what you wanted

Great service

This has to be the worst experience I have encountered for trying to resolve a problem. I am a business customer. My phone was stolen. I tried to access my vm by dialing my phone number & pressing # and this did not work could not. Call one of the stores and ask for the voice mailbox number not one store representative was able to answer my question nor help I was referred twice to diffefrent phone numbers (device management & then customer care).

Very helpful, AT&T is the place for me.

Negative 5 stars for manager Santino and his terrible customer service!!!!!!!!! Never going to that location again!!!!

Four of them standing around when I got in. Watching YouTube one came over only after I said I needed help and was insulting why not able to help me cloud snyc my phone.

Friendly staff and they made the process quick and easy

Best customer service Wilbon you are the best