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On the Spot Auto Glass Inc
244-2 Middle Island Rd, Medford, NY 11763, United States
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On the Spot Auto Glass Inc
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Jo
Review №1

I could not be happier with this company! Mike and his team are awesome! I’m always going to different job sites, and my schedule is always changing, and they totally accommodate me. The glass was replace, car was cleaner then when they came in. They left a nice surprise on my seat when I open the door, the company goes above and beyond for there customers! I guess this is why I have been using them for over 10 years and would never go elsewhere! It’s a wonderful company to deal with

Da
Review №2

Had a great experience with On The Spot. They replaced my front windshield on my BMW. Andy and Randy came to do the glass install, they were prompt, nice to speak with, and did a terrific job on the window installation. Very happy. I will recommend you guys!

Ro
Review №3

Called On The Spot Auto Glass - it was super easy making an appointment. Friendly receptionist. Service men came earlier than expected which I was happy about! Service was fast and VERY professional. They thanked me for using their business and gave me a goodie bag which was such a nice touch. Would use them again and I would highly recommend them for windshield replacement. Thank you again!

ca
Review №4

I am a repeat customer for a reason . Manny and Danny came to my house onTime and did a good job . I spoke to the office and they were very friendly . I will definitely use this company in the future .

My
Review №5

I want to thank the guys that came out and replaced my husband’s windshield this morning. (Claim #409757) They arrived well ahead of schedule, completed the job quickly & ABOVE ALL they were VERY PROFESSIONAL…the GIFT BAG was AMAZING!.. LOL..THANK YOU & I WILL RECOMMEND ON THE SPOT TO ALL MY FRIENDS!..😊

gu
Review №6

These guys are top notch! I have probably had 20 windshield installed in my lifetime. These guys did a terrific job and their office staff went above and beyond to find me a windshield for my truck. The dealership was unable to get me a windshield for 75 days but on the spot got me one as soon as they could.

Le
Review №7

Great fast clean neat service loved it

Ma
Review №8

I have called this business 3 times as well as sending an email inquiring about installing glass on my car. (It is an older car which I have sourced glass for myself, all they would need to do is install it). Each time I called I was told, I need to ask my manager and he/she is not in yet, they will be in by the end of the day. I went through this song and dance 3 times, and even sent an email, and have not gotten a single response back. Ive heard great things but unfortunately this has not been my experience since I cant even get to SCHEDULE an appointment.

St
Review №9

They were great! They appt was scheduled quickly, they arrived and did great work! I am so happy I took the suggestion of a friend to use them. Thanks- the 2 people who did the service were nice and easy to work with.

Ka
Review №10

They took down all my information and never got back to me. I called someone else.

Da
Review №11

Showed up on time, replaced windshield with exact same one with car &track detail on it. Also no leaks, great job done.

R
Review №12

AMAZING..fit me in on a friday after 5pm..and im pretty sure it was the owner that did the job by himself at the shop as his workers were on the road...275 CASH windshield replaced and done PERFECT..THANK.YOU AGAIN

Je
Review №13

I used On The Spot Auto Glass several years ago to replace the windshield in my BMW 3 series. My insurance was pushing for me to use SL but they were not going use original glass and I had heard some horror stories about both the quality of repairs and how they treated their subcontractors. I called On The Spot and asked if they could use Pilkington and they agreed and were impressed that I knew the difference. The installers who came to my house were polite and efficient. They also installed the brand new windshield cowl which I had ordered myself since it was sun faded and cracked and insurance was not going to cover replacing it. When everything was done it looked brand new! Definitely recommended!

Ad
Review №14

Hi There, We took our Highlander for a windshield replacement today!!! We are beyond satisfied with the service provided by Roger the technician, he took the time to explain features of the vehicle related to the camera located on the windshield and the calibration process.He made everything so easy and stress free for us. We drove an hour to get to you guys and it was more than worth it. I would drive many hours more to receive the service that Roger provides.I’d recommend to rest of our family and friendsThank you On the Spot auto glass and team for a great experience.

Ja
Review №15

Today they came to my house to replace my 2020 Nissan Rogue that was cracked by a rock. Great service!!! Super knowledgeable!!! Thank guys!! Will definitely use again and recommend to others!!

ni
Review №16

Timely repair, prompt service, polite friendly technicians, attention to details, lifetime warrantee .5 stars would highly recommend this company!

Ka
Review №17

They worked on my 2013 Nissan Altima they did a great job. They were very professional well mannered . Will recommend

Do
Review №18

They were very polite and very helpful

Ra
Review №19

I have been dealing with this Glass company on the spot for over a month with promises of resolution. First windshield they put on leaked, second time they came to repair leak and it leaked. Third time new windshield leaked worse than first one. Damaged fabric on roof interior. Then they wanted to check for rust??? No thanks. Took car elsewhere to avoid mold and further lost time, finally No rust and no issues!!

Ro
Review №20

Fast and good work. Brought my Accord into their shop a bit before my appointment and they took it right away. The whole process, including paying, took about 30-45 minutes.

Li
Review №21

Ian and Austin just came to replace the windshield on my Tucson.. they came early so I didnt have to wait on my day off which I am super grateful! They found my car easily and were very pleasant. No problems and I am very happy customer. Donna too made it very easy to set up the apt and help me put in the claim. Would highly recommend on the spot auto

ka
Review №22

Guys showed up within time frame and were quick and professional. I was concerned because I have new wrangler and wanted to be sure it was replaced with MOPAR which they did. Highly recommended. Seaford NY

Ci
Review №23

Needed a new windshield called them they were on time, professional and did a great job. Even the person who originally answered the phone was a huge help and walked me through the process. Highly recommend this company.

Ar
Review №24

The service was excellant. Both technicians were professional, and experieinced. Would highly recommend this company.

Ro
Review №25

Ian & Austin arrived in my driveway at the promised time and replaced my trucks windshield carefully and professionally. Great, clean job and very friendly. I highly recommend On The Spot auto glass!

Ga
Review №26

Great service

An
Review №27

Ian and Rob did such a fast and amazing job on my Elantra! The entire windshield had to be replaced and it took them 20 minutes tops. They were so kind and helpful. I would absolutely recommend them!

Al
Review №28

GREAT customer service! Got in earlier than my appointment & they began working right away. Very honest & helpful. The actual worker advised me to contact my insurance for coverage (I planned to pay out of pocket). Even the office lady went above and beyond to make sure we got in contact with my insurance (even after leaving the shop because I had work). Extremely satisfied. Thank you!

Jo
Review №29

Helpful courteous staff, but didnt put any effort into ordering the part for my car.

Ai
Review №30

Friendly professional staff, from the office workers to the technicians. I work for a company that has used On The Spot many times and each time we are very happy with their work. Do not have to wait long for an appointment!

Jo
Review №31

A++++ for the job Mike and Dom did replacing the windshield on my 87 GN . Attention to detail and great Customer service is Priceless these days. Thank you Guys!

Ro
Review №32

They did a great job installing my windshield!!! All the guys know what they’re doing.Very professional and quick.I was in and out. Will do business with them in the future. Donna in the office went above and beyond to take care of anything I needed.Thank You

Da
Review №33

The On The Spot guys just finished replacing the windshield on my 98 Nissan. Quick, professional, and efficient, they were in and out in under 30 minutes. The best part? They charged me exactly what I was quoted... which was over $100 LESS than SafeLite. Kudos, guys. I know who Im calling the next time I need some glass work.

Ch
Review №34

Fantastic & simple!Made my appt for 10 - 1:00, arrived at my home 10:15 (Perfect for me).Super nice professional guys, my windshield is beautiful, my driveway is spotless, &get this.....they even fixed my bumper!!!Im seriously so very happy with On The Spot auto glass. I highly recommend.Btw, they gave me a dancing flower for my dashboard, love it!Excellent staff, skilled employees, a company that definitely goes above & beyond. Couldnt ask for more :-)Thanks so much!- Chrissy

Da
Review №35

Horrible! Fixed my rear window about one month ago and broke the rear door latch in the process. They never even bothered to put the rear panel back on the door in the process. They tried to tell me that it was not related but the latch worked perfectly fine the night before. Finally got them to agree to fix the latch. Called back 4 times and was told they ordered the part from Amazon and that somebody will call me back. Nobody every called back. I could accept this once or twice but 4 follow ups and no return call!!! The representative who I spoke with each time I called was nice but where was the owner or manager???? This is not a way to run a professional business! Im sure they would have done an adequate job fixing a window if there were no snags but if something goes wrong….Good luck! Going to take my car to the dealer and pay out of my own pocket since I cant believe these guys will fix my car when they say they will.

Re
Review №36

Ian and Randy replaced our windshield today. They did a great job. It looks perfect. Thanks guys!

Ri
Review №37

Requested a quote online for a windshield replacement for a GMC Yukon. Donna (I think, hope Im not wrong) called me back. She was very nice. Explained everything and answered my questions about the glass/manufacturer. Was able to schedule an appointment for the next day and Mike and Greg came to install at my wifes job. She said they were extremely nice and finished the job quickly with no issues. Would definitely recommend On The Spot and if I had to replace glass would definitely use them again.Not to mention, they are dealing directly with Geico for billing!

Da
Review №38

Way better than SafeLight, which failed to show up twice. OTS was able to schedule me within two days, was on time, took my insurance (SF), and did a neat and professional job! Randy, the installer, is a great guy!

To
Review №39

They did a great job clean no scratches I’m happy. Thank you guys.

Ke
Review №40

Found original windshield glass for my 1969 Pontiac when everyone else has it on a 2 year backorder. Had it in stock in a few days and installed immediately while I was at work. Couldnt ask for better glass service!

Ju
Review №41

Great job thank you very much

Ja
Review №42

Had two cars done and each time a great experience, I would tell a friend

Ra
Review №43

Bob did a flawless job on my brothers 2005 Nissan Altima.

jo
Review №44

Twice could not keep an appointment with not even a phone call an hour after. Technician was completely rude and hung up on me when i told him i wasnt able to be available after they were late twice!.. Unprofessional to say the least .. Eventhough larger companies may be alittle more money..go to them I can only imagine leaks and poor service in the future

Li
Review №45

The tech replaced my window quickly and took his time when vacuuming out all the broken glass even though it was after hours.

Je
Review №46

On the Spot Auto Glass provides excellent and quick service.

Ra
Review №47

Professional and fast !

Ju
Review №48

Great customer service like usual

Li
Review №49

Absolutely pleasure to work with

Mi
Review №50

Outstanding workmanship

Information
4 Photos
50 Comments
4.6 Rating
  • Address:244-2 Middle Island Rd, Medford, NY 11763, United States
  • Site:http://onthespotautoglass.com/
  • Phone:+1 631-758-1818
Categories
  • Auto glass shop
Working hours
  • Monday:7AM–6:30PM
  • Tuesday:Closed
  • Wednesday:7AM–6:30PM
  • Thursday:7AM–6:30PM
  • Friday:7AM–6:30PM
  • Saturday:7AM–6:30PM
  • Sunday:7AM–6:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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