I’ve been going to this dealership for more than three years, and they never disappoint. Mercedes’s my Service advisor is gold, and the service staff is top-notch. I truly appreciate the work that they do and the service that they provide. Keep up the great work, stay safe.#GiveMercedesAbonus

The hatch on my 2020 Escape will open and close anytime. it has been in twice and still not fixed. A piece of the roof just flew off and was fixed satisfactory. Otherwise car is fine.

Great experience. Brought my Raptor in for some warranty work on the drivers side mirror without an appointment. Robert was able to get me scheduled within a day or so and was super helpful throughout the third party warranty process which is typically painful. Would definitely get service here again.

The team was extremely friendly and professional. The sales rep that worked with me, Emil English, was extremely helpful and coordinated very well with his coworkers to make the buying experience easy and streamlined. Laura (I think that was her first name) did a wonderful job of breaking down the financial numbers for me. Overall very satisfied.

Bought a car from here..4 days later the check engine light comes on! Just more of added stress after being in a car accident that wasn’t my fault! The manager never called to remedy the situation. I waited but never received the call. I was told by the sales rep they’d call. I was also told the deductible I paid would be reimbursed back but haves received anything yet. Really disappointed! Put my trust into a bigger company like this only to get a car that broke down 4 days later..it was things wrong that I would’ve never seen when test driving car! Basically sold a “lemon” car! Emily from there had called after I left a negative review on Facebook stating they would mail a check for deductible I paid but I still have yet to receive and it’s been almost a week..shouldn’t take that long, but who knows! Emily was amazing tho! Explained everything! Once I receive the deductible I will change the stars to 4!

I cannot express the leaps and bounds service has increased over time via the technology Gordie Boucher has invested in. The ability to text my advisor, let her (Bri) know what is going on and getting a response in seconds is what I am looking for when I do business with a company. Even when I had questions after the fact this communicative style was outstanding and clearly core of what they are all about. Extremely impressed.

We purchased a previously owned Ford F-150 and love the power, ride, and functionality. Our salesperson, Jeff Schwister, who was extremely conscientious and thorough as he took us through the purchase details including truck orientation. He made an extra effort to contact us a few days after the sale to answer questions and encourage us to contact him for any issues or help needed.

Everyone at this Ford dealer was very helpful and friendly. They got my truck in right away and had it ready in a day.Great service and great work on fixing the problem.

Best buying experience Ive ever had at dealership, that includes more than handful of motorcycles and car. Absolutely love my

Im always happy with the service here! Everyone is friendly and works hard for their customers!

Robert in the service department was a big help. He worked with my extended warranty and got all of the issues worked out. Not to mention he saved me money.

A very nice place. Good select and very competitive prices. No pressure salespeople who were helpful and friendly. Unfortunately we ended up finding a cat closer to home and did not purchase with Gordie Boucher, but after this experience, when it comes time to buy another car, this will be one of the first places I look.

Always a great dealership to buy, sell, or lease cars. Great customer service.

We had been looking for a nice CPO vehicle for over six months. Dealerships in the Indianapolis area either didnt do CPO or were completely unwilling to deal. We found an excellent condition 2019 Ford Fusion at Gordie Boucher. I made them an offer on the car over the phone and they had the all of the paperwork ready to sign when we made the 5 hour trip. I had no worries about driving our new to us car home knowing that their expert technicians had inspected the car and warranted it with a 7 year 100k mile power train warranty. We love our Fusion, thank you Gordie Boucher!

Joe and the guys were awesome, polite, and very informative. I love my truck! Thanks guys!

My experience was great. The team asked great questions, went above and beyond to help me find the right vehicle for our family. We highly recommend them to anyone who values great service and customer first philosophy

It was great working with Jeff and your Sales manager. They were more than willing to get me the payment I was looking for. This was the most stress free vehicle purchase I have made in the 30+ years I have purchased cars.I have a spot on the side of the bed which looks like the Line X that got on the paint and when I let Jeff know he was prompt to respond so I can get it resolved.

They listened to my concerns about the vehicle and respected me. My car drives amazing after the repairs. I will continue to be a loyal ford customer.

Easy to schedule a service appointment, the jobs well done. Knowledgeable, courteous and they keep you informed on progress. The shuttle service is a big plus for me!However, once they get ahold of your email address they will spam you incessantly! For an example, last week I got three reminders that my truck needs service - one week after they serviced it. I sure wish they used a smarter approach than blind spamming.

Mercedes was my csr & the best experienceBy far,😷✌️

Being that I was looking for a Expedition 4x4 for my wife for about 2 weeks, day and night. I searched the internet constantly for the right vehicle. I searched post ads, auctions and all the online postings. I called and was put on a 3way conversation with the sales representative and sales manager. Within 5 minutes a deal was struck. I left Missouri late that night and drove to Gordie Boucher Ford of Menomonee Falls, Wi arriving at 9AM the next morning to find the Expedition completely detailed and with a full tank of gas. Completed the paperwork in approximately 10 minutes and I was on my way. The expedition was just as described and the experience was a pleasant one. Everyone from the receptionist to the porter was very pleasant and I had a great visit and buying experience. I only wish I lived close enough to have my Ford vehicles serviced here as well.

The Service dept. was on the ball I didnt have to wait long for my oil change, its done in about 40 minutes (give or take) They even gave it a wash.

100% Customer First Mentality! You made the buying process easy, efficient and an exciting experience! Would highly recommend Gordie Boucher Ford of Menomonee Falls!

I found the used vehicle, with all the options I wanted at Gordie Boucher Ford. Jeff Schwister was the salesman, he was very helpful, and courteous. Will tell friends and family, who are looking for a vehicle to shop here. Thanks again!

The service? Amazing. The waiting room? Good enough for a mobile office. Ive been coming here for years for my cars and their maintenance. Why? The people are so friendly and, most importantly, trustworthy. The only thing missing today is my favorite service writer, Charles. Hope hes enjoying his vacation.

Thanks to Mercedes from service department for all the help. Top notch !

John Hassell made my car buying experience very pleasant and was able to get me a very good deal on my new Bronco and my trade in. I would definitely recommend others to him.

Excellent service and attention to detail. My salesperson, Joe Jubran, was fantastic as always.Thank you for making my purchase smooth and seamless!

We purchased a certified pre-owned Ford F150 from this dealership. We had issues with the truck from the day we drove it off the lot- squeaking belts, rattling timing chains, leaking fluids, issues with the sunroof and backup camera, and brakes pads and rotors that needed replacement. We had our mechanic and a separate Ford dealership look at the truck and both were adamant that this truck never should have passed certification. After $5,000 of repairs and weeks in the shop, we were able to use the truck for a few months. Until it broke down on a road trip to Utah. I would probably not trust a certified pre-owned stamp from this dealership.

Charles and Mercedes are the bomb service people. They go out of their way, making sure I have a great experience at Gordie Boucher Ford. Thank you Mr. Boucher for having great service staff.

Tim Nolan is a first class salesman. Straight shooter, friendly. Excellent buying experience overall.

Gage was an awesome salesman! The first day we went down and he greeted us with a smile. Very polite gentleman and asked if he could help us and listened to what we were looking for. Great communication and did not pressure to buy at all. Ended up buying a 2020 ford f250 tremor and LOVE IT! Gordie Boucher Ford of Menomonee Falls is where Ill continue to do my vehicle shopping. Thank you Gage!

Great service. Offered a great price on my trade in. Good folks.

Thanks for helping us!

I recently came in earlier this week to purchase a vehicle and was very impressed by all the Covid-19 precautions the staff were taking. I do work in healthcare so I am constantly worrying about this. Everyone was keeping their distance and masks were up. I was not worried at all. Gordie Boucher did a great job at respecting their customers by taking these guidelines seriously. I will definitely be coming back in the future.

I came in and met Tim Nolan one of the seller. He was really nice and helpful. He helped me found a car that I wanted and ordered it from another dealership. So I got a brand new 2021 Ford Explorer back in March, the car was really nice, except it had all this coffee spill on the cup holder, but I let it slide and never say anything to them cuz I think I can try to clean it up, not a big deal. However, when me and my husband went to pick up the car and sign for our contract, we were working with Milan the financing manager. The contract was added with extended warranty which we never ask for. It was more than $3900 added in there and we have no prior notice that it will be added to our loans. I was questioning Milan and he said I can cancel it anytime and it worth to have it. So I went home that night research some more information and found out the extended warranty is like a joke, cuz you ended up pay more for what you get, and the fact it was added to your loan, you will have to pay for interest rate on top of that, which makes it ridiculously expensive. I call back the next day to try to cancel it and got Milan telling me I have to come in and sign another paperwork to cancel the extended, and that my payment amount wont change since it is already sent to the bank. And that it takes up to 3 months in order for them to get rid of that amount for the warranty . I felt so disappointed and mislead by him. Not the fact that I was being pushed to keep the warranty even though I said NO when I called him. So be careful and look in your contract when you purchase any vehicle, they just want to sell you warranty cuz they make commission from selling it.!!!UPDATE !!!1 month after purchase the vehicle, my windshield cracks. I am not even sure if something actually hit it or it happen by itself, but I contact this place again to see if this will be something they cover for me. They told me to come in so they can have a look at it, I drove there twice for them to say Nothing they cant do, and it wont be cover under warranty, just a month after I bought a brand new 2021 Ford Explorer. I cant express how much frustrated and disappointed I have with this place and all the issue I have to deal with them. I WONT RECOMMEND this place to anyone and I will tell people about how terrible they are.

A key factor for me was to be able to take the truck I was interested in on an extended test drive so I could show it to my wife who was unable to accompany me to the dealership.

This is only the sixth car Ive owned in my life, mostly because I like to keep cars for a long time, but also because I dont look forward to the process of buying a car. However, this was one of the best car buying experiences Ive had in the past 30+ years. Working with Joe Jubran and Emily Knope was an absolute delight. When its time for our familys next car, Im sure well be headed back to Gordie Boucher Ford in Menomonee Falls!

Love this dealership! Great customer service and always take care of my vehicle with a lot of care. Thank you!

Outstanding customer service! When faced with having to buy our third car in less than a year, it felt overwhelming. We knew though that our only choice was to return to Joe Jubran. Joe is more than a sales associate, he IS family. He takes time to carefully listen to exactly what we want, but more importantly need. Joe then finds exactly that within the price points we ask. Joe has been taking care of our family for many years now and has just moved on to the next generation with our latest purchase. Thanks Joe for ensuring our baby boy will be safe in his new car and taking such good care of us.

Poor purchasing experience, insultingly bad trade-in offer thats significantly (20-30%+) lower than literally any other dealer Ive contacted within 100 miles and annoying sales staff who after turning down said poor trade-in amount continue to call and text message me. I tried asking higher-ups why the trade-in pricing is so bad, and wasnt given any reasonable explanation. Cant recommend for sales or service at this time.

Service did job recall for brakes good work.

This was the best purchase experience I have ever had at a dealership! Thank you Jeff, Milan and team. The sales consultant Emil was wonderful in helping me set up all the features in my Ford perfectly.

Very good dealership to have your vehicle serviced. Kind, courteous and looking out for your vehicle. They inspected it and found my air filter needed changing. Approved with me befor changing. I like a dealership that takes care of their customers.

Sales and service were second to none.

Great, quick, friendly service. I was even shuttled to and from home. Thank you!

GREAT CUSTOMER SERVICE FROM CHARLES IN SERVICE DEPARTMENT

Charged a hidden fee ($300-400). Nothing but trouble with a used car purchased, leaked in 5 spots from day one. Owned 1 month in shop 3 times. No response/delayed response. They would only fix one leak, the basically said we were on our own. Will never buy from any gordie boucher dealer again.

It was great service from the moment I walked in and was just as satisfied as I walked out with my new vehicle everyone was very pleasant in a good mood which led to a very relaxed surroundings special thank you to Zack who took the time to explain to me the functions of my vehicle as well as being friendly hospitable and generally caring for my particular needs Highly recommend Boucher Ford

Excellent service and nice people.

Will not recommend this place!!! Trust me, find another dealer to purchase your vehicle if you dont want to have any headache.

Do not trust their advertising. They do not respect their customers and offer some of the worst customer service Ive ever encountered. Roughly a month after purchasing an Expedition from Zach Z, the car my parents purchased began to experience issues and needed to be serviced. Boucher offered to wave the inspection fee but only if we brought it to their Menomonee Falls location. It was insulting considering my parents live a few miles away from their Kenosha location.The repair estimate was well over $2000 including the replacement of the sunroof. My parents hardly used the sunroof during the month they owned it and I find it curious that it failed so soon after the sale.After we had to make our second trip that day from Kenosha to Menomonee Falls to pick up the car, their service department refused to cover any parts or labor. Dillon and Lucas, both identifying themselves as management, stated there was nothing they could or would do for us. Not even so as offering a free car wash for all the driving we had to do.Both of them had a rather callous attitude regarding the situation. It was much different than the smiling, friendly attitude management had at time of purchase. And to top it all off, were still waiting to hear back from Zach Z despite multiple attempts to contact him.They proved that their advertising messaging couldnt be more false. Another local dealership chain beginning with an L went out of their way to get repairs I needed covered by warranty despite my coverage expiring. They did this multiple times, saving me thousands, and I didnt even buy from them. They understand good customer service unlike Ford Boucher in the Falls.Think twice before you buy anything from them. They dont stand by or respect their customers after they buy. Especially Dillon, Lucas and Zach.

Great service even being short staffed

Tim Nolan was wonderful helping me get into my 2020 Ford Fusion!

My husband and I had a great purchase experience with John! I called to talk about a truck I was interested in and he politely answered all my questions that I needed to know before submitting my application. He was very helpful in the process and would recommend John to everyone! The service was great and I truly felt welcomed in Gordie Boucher Ford of Menomonee Falls.

Nice facility nice people, called ahead and made an appointment for a oil change and tire rotation and to have my powered running boards greased or lubed. Was very easy process over the phone however when I dropped my vehicle off and after talking with the service advisor about the work to be performed on my truck they still forgot to grease the running boards and I to go back in after they were done with my truck and paperwork to see why they didn’t greases the running boards, turns out they just plain old forgot.

Great service great coffee all smiles

Excellent customer service and attention to detail

Great service but if you need an oil change you need to make appointment at least 2 weeks earlier

This dealer was cognisant of what exactly I was looking in the vehicle, price and quality. They listened and stuck to the price i was looking for. They made sure to make it right and provide the quality care all dealerships should provide. I was very pleased with their service.

They were nice enough to let me drop off and pick up my vehicle after hours. But after kindly offering me a wash, forgot to do it. Meh

Very disappointing as usualbought a BRAND new car on Dec 1 and in early January I have warnings on my dash and it clunks every time it down shifts... I called for a service appointment and left if with them for 10 days while I was out of town during which time they did nothing!!! Had to pick up the car and it STILL does not shift properly and gave me warning indicators on my ride homeMy last vehicle (F150) was also brand new bought from there and had TONS of issues and ALWAYS got terrible service from Service Dept. I will NEVER take a vehicle there for service again and will NEVER buy a car from them again. Ford has really disappointed me in the performance of their vehicles but the HORRIBLE and INADEQUATE service department really makes my decision in stone - i will NEVER be a customer here again

I think this dealership does a wonderful job providing excellent quality service. The staff is always helpful and friendly, the showroom is a spectacular to see, with a unique vehicle always parked somewhere. Everything I have done here is always top notch.

It was an aweful experience and the Boucher dealers do not communicate with each other. I had purchased a new truck from a dealer in Waukesha which came with a few complimentary oil changes and I was told I could stop at any Boucher dealership for this. I had scheduled with Menomonee Falls because they were closest to my work. The person I spoke with asked about coupons which I was not provided any so they said they would look into it. The day of my appointment I stopped off over my work hour to drop off my truck and was told the charged amount for the oil change. I told them I was supposed to receive complimentary, they didnt see me in the system so they had to call down to Waukesha which took an extra 15-20 minutes. I asked if they would give me a ride back to work, they told me I was next in line so it would only be 30 min. The oil change took about an hour for a full 1 hr 20 min visit. The only reason I opted for 2 stars is that they did wash my truck and I believe they tossed in the tire rotation but I believe that was the reason the oil change took so long in the first place.

Gordie Boucher Ford in Menomonee Falls is top notch when it comes to service - not only on your vehicle, but their customer service as well.

Has alot of great cars. Knowlegable staff.

My wife and I purchased a 2019 Ford Ranger from John Hassell at Boucher Ford in Menomonee Falls. John was pleasant to work with and very helpful! He arranged to have a couple different trucks brought in from other locations so we could evaluate different trim levels and make the right decision for our next vehicle. Thanks to John and the Sales team at Boucher Ford for making our new truck purchase easy!

Recently purchased a 2019 F-150 from Gordie Boucher. The process was smooth, easy, and overly left me feeling comfortable with not only my purchase, but the company as a whole. Mike S And Jeff Samp were very professional, friendly, and extremely available to assist with any questions I had. Laura in finance was able to get me into a comfortable interest rate, where I left feeling that I did not get the short end of the stick.Every one at Gordie is extremely friendly, and I would happily return for future business.Thanks again

Folks here did a nice job working with me on my trade-ins and setting me up with a nice lease on an F-150.Really appreciated sales effort and working w Gage Grush.

Was able to drive up without an appointment and have my problem with my 2012 Fusion taken care of without any issues.The people in the service department were very professional and friendly and I really appreciate this.Thank You.

Had a really good vehicle purchasing experience with Tom Sipin and team at Boucher Ford in the Falls. Consistent communication, great at answering the questions we had, and delivered a high level of customer service throughout the entire process. I am very happy with the vehcile and would recommend to anybody looking to buy!

My visit was awesome...I needed to sync my phone up in my new car and Mercedes in the service department was over the top patient and extremely helpful She is an awesome associate

Tried to sell me repairs that would have costed more than twice the total value of the vehicle. After talking with them, they apologized, and explained that they didnt even consider that fact. Ended up giving me a break on the diagnosis and oil change. I guess it comes down to common sense, as long as you (the customer) is thinking about what is the most logical for you and your car, you wont get taken to the bank. They were just offering to fix everything that could have possibly needed to be fixed, not what was in the best interest to fix depending on my particular situation. 4/5 stars might be a little high, but 3/5 seems too low. They provided an overall average experience.

I give Boucher of Menomonee Falls my top recommendation, with specific mention to be made to Salesperson Emil English. If you are looking for a used vehicle, the Boucher Group is were you search should start. While their prices appear slightly higher than other dealerships, this is more than offset by the exceptional service and the willingness to put you in the right car, right away.Once I zeroed in on the vehicles I desired, two very good things happened. The first was that the other sales persons from the other stores stopped contacting me, and the second was the store that had the vehicles I wanted to test drive provided excellent information about the vehicles two days prior to my test drive appointment. I felt I was very prepared for the two cars I was to see.Once at the store, I was greeted by the same sales associate with whom I had previously spoken -- nice touch. He was courteous, professional, and most of all knowledgeable of the vehicles. He let me test drive them both, then return the next day with my decision.When it came time to choose, everything was taken care of for me and my father, who came along. The entire process took under an hour, and I left with a great vehicle and a sense of great serve from the store manager and his entire team.I will close by writing that Emil English sales method was courteous, helpful, and enjoyable. I felt that he didnt want to merely sell me a vehicle... rather he wanted to sell me the right vehicle.And.... he did just that!Thanks team, and thanks Boucher Group. First Rate Organization!

The buying experience at Gordie Boucher in Menomonee Falls was nothing less than excellent. Joe, Milan, and Adrianna were friendly, helpful and more than willing to answer any question I had. I would recommend to anyone who is in the market to purchase a vehicle. Thank you!

Great staff. Friendly and helpful. John Hassell was my salesman and he made finding the right vehicle and deal.

This place did a fantastic job getting my explorer in last minute and fixed promptly.

I purchased a used 2011 F150 with 68,000 miles from Boucher Ford in Menomonee Falls in May of 2019. Turned out the truck has significant rust issues. Another Ford deal quoted the repairs at over $9,000. There was a mechanical issue that the dealer did take care of. Overall, it is my opinion that this truck wasnt worthy of being sold from a dealer like this. It most likely should have been sent to auction and sold for less. The Ford motor company was gracious enough to offer me a maintenance package on the truck to offset some of my losses. I will not buy another car or truck from Boucher Ford. I expected better than corner car lot quality from a dealer this size that also sells new cars and trucks.

Place was clean and staff was friendly, oil change and tire rotation took close to 2 hours at 9 am for a scheduled appointment with very few people waiting in the wait room or cars coming in after the fact. Hopefully, just picked a bad day, but as a former lube tech wasnt the timeframe I was hoping for.

Unfortunately, there is a lack large lack of attention to details at this dealership. This has been extremely frustrating as a customer. But dont worry, everybody, including Jeff the GM, is really sorry about that....again and again and again.

Recently leased a 2020 Escape and not only love the car - but have to say the service from everyone at Boucher was fantastic. Easy to work with and a pleasure to be around. Carefully going through all of the details of the vehicle and lease - Lucas in Sales and Laura in Finance - thank you again!

First time being there. The employees were nice and very informed about what I would need to keep my car running like new. Id go back there again. Very satisfied! 😁

11/22 After talking to the GM of the dealership he put my CPO car in the service shop immediately and got it checked out. They couldnt find the issue with the service but it turns out whatever they were checking actually fixed the issue. They were going to call in ford to look at the car and let me take it home for the weekend. On my way home the Engine shutoff and Turn on worked to my amazement since they said it wasnt fixed. I called them to inform them the issue was fixed and to cancel anything they had for the engineer from ford on Tuesday. The sales experience with Tim was amazing. Would love to have a similar sales experience with every car. He applied no pressure and it was quick and painless. The service shop here is clearly a mess but now i have heard that it is a mess at the other locations too. I was informed by a few people to just take my car to other ford dealerships for service since they are always booked and un-professional. Wish we would of known this before buying but i guess thats why we will write the review. Sales= 5 Stars Service= 2 StarsEdit: My CPO Escape lasted about 6 thousand miles before the transmission needed to be rebuilt. This has been one of the worst experiences with any car my wife or myself has owned. That warranty covered the rebuild but there is no way this car passed the CPO inspection.

I was very satisfied with the service last week.I had, The Works plus a complete front end brake replacement. Bob Krueger explained the situation thoroughly along with the cost. He made sure I received my discounts as well.Mary Knapp

After briefly searching Bouchers used truck inventory I found a truck that interested me. I requested more information on line and was quickly contacted by the dealership. We set up a test drive the same day. When I arrived at the dealership the salesman (Lucas) was there to greet me and had the F150 I was interested in washed and ready for me to test drive. I was pleasantly surprised. I drove that truck and one other and decided that my first choice was the better of the two. Lucas and I sat down and quickly came to an agreement on the price. No hassle, no fuss. Because I drove myself to the dealership I needed to pick up the truck the next day. The following day my wife drove me to work and Lucas arranged for someone from the dealership to pick me up at work and drive me back to the dealership so I could finish the purchase of the truck. One hour later I was in my new used truck, with a full tank of gas, receiving instructions from Lucas on some of the finer points of interests included in my 2018 Ford F150. I dont know if it gets much easier than that. Thank you Gordie Boucher and Lucas for a very simple and very easy used truck buying experience.Ive had the truck for one week now and I absolutely love it. I still believe I received a very good deal on the truck based on my research of comparable trucks in the area.

This review is regarding the EV chargers only. The service and sales I am not reviewing.Multiple times Ive stopped by and I cannot charge. I work behind there and thought it would be nice to have somewhere to charge and walk to work.Usually the front charger is blocked by a parked car, side charger seems to be removed, and rear charger is broken.Have only been able to use it once.Even if they put a charge at the back corner of the lot I would use it. Back corner means no one would walk from the end of the lot to get inside so it would remain open

Called on a Sunday to test drive a 2019 Edge,they responded in a very timely manner that same day. We test drove it Monday afternoon and drove it home Tuesday. They were very helpful in answering any questions we had. Wonderful experience !

Service has been prompt. Reps are friendly. Positive experience.

I had a great experience and Terry was great to work with. All of my questions were answered and I was very pleased with the customer care and service I received. I would definitely recommend them and definitely shop with them again. If you go...ask for Terry, he went above and beyond to make sure that we were satisfied.

I had a problem and they worked with me to make sure I was happy. They really care about customer service. I would recommend anyone that needs service to call Charles and anyone looking to buy a car to call Joe. They are both great!

I bought a new Ford Explorer & Jeff Schwister took good care of me from the beginning to the end. Tim Nolan answered some questions for me as well. Those 2 guys are the backbone of Boucher Ford in Menomonee Falls. Great job & thank you Jeff & Tim

Have purchased several vehicles from Boucher. Terry Ilion is our go to guy. Our transactions with Terry have always gone great and he makes sure we see the people we need to so we can complete our requests. Adrianna our financial person was awesome and made the completion of our sale very pleasant and reassuring.

While everyone is very friendly and helpful, it took an hour for an oil change. I realize they rotate the tires and check over the vehicle but that still seems to be a little long for an oil change. It is also a little on the pricey side; over $50.00 with the tax. I went there when I first bought my vehicle because the oil changes were free and on one occasion it took 2 hours. I think I will look around to see if I can find another reliable location that can save me some time and money.

Normally I don’t fill these out but i have 2 concerns the first one is with the pm performed i got my service sheet back and was also told by the service personnel which is none of her fault at all but the tech stated my truck did not have a trans dipstick which is located right next to the oil dipstick on the 2016 6.7 second concern is that i brought it in spotless as it was just detailed and waxed i indicated i did not want it washed due to it being waxed i get it back and it has def fluid all the way down the truck i wish i had been notified of this to have them run it through the wash since def is has ammonia in it I’m not on here to B**** but please in future reference of me bringing it to Boucher that these items are addressed

Great experience. I purchased a used car that I researched and wanted to find out more about. Lucas was patient and helpful in answering all of my questions, with what I believe were fair & honest answers. He wasnt pushy or aggressive, only eager to help. It was my best experience buying anything at this level-and im really happy with my car!

Best dealer I have ever brought a vehicle

I went in having a pretty good idea of what I wanted. Terri was a great salesman and was not pushy. The new 2019 F150 I bought had an issue with a defective tail light and some chipped paint. The service department made it right and did so in a timely matter. I would go back again for another vehicle.

They were very helpful!

It was great working with Emil and the rest of the Boucher team to purchase my new vehicle. The entire process was very efficient and painless. I would definitely recommend their services if youre looking for a new vehicle. Thanks again!

My fiancé and I were hoping to receive quality service and expertise to find our next car in a timely fashion. Thomas Pruski at Boucher Ford exceeded all of our expectations. Tom was genuine and cared about listening to what we were looking for in a new car. He pointed us in the right direction without ever leading us astray while allowing us to make the final decision. It is evident Tom puts his customers first in order to find a car that is reliable, safe, and worth the long term investment.The rest of the Boucher Ford staff were also very helpful and welcoming! I would recommend anyone in the market for a new car to head to a Boucher Ford dealership, particularly the one located in Menomonee Falls!