I had a flat on the nearby freeway on my way to a business meeting Chicago. Even though the manager was the only person working and he was busy he took care of my flat urgently and got me on the road. He would not accept a gratuity. Great experience

We pulled off the highway with a flat tire. Jeff was clearly very busy with several cars ahead of us. He still was able to order in a new tire and have it mounted yet that day. We are super grateful!

Jeff, the store manager at Monro is a great guy! I came in this morning with a big piece of metal in my rear drivers side tire. Jeff looked at the tire, was upfront and honest about what he could do for me. Suggested I check another place down the street quick, just to see my options. I really appreciate this because I am not experienced in how to handle this type of stuff. I ended-up buying a tire in my price range from Firestone down the street and then Jeff did the installation of that tire at Monro. He was quick and efficient and happy to help. I would never have even thought to buy a tire from one place and have another install it...that wouldnt even cross my mind. You dont come across places/people too often that tell you straight-up what they can help you with and are happy just to help you out with your issue and how to be the most cost-effective. I have 3 jobs and just try to make ends meet, that gesture is appreciated more than he can ever know. Jeff is gem and has earned my trust. I know where Im always going to go first from now on. Thanks Jeff for turning a stressful situation around! 😁

I highly recommend Monro for their great service and fair treatment.

A good place if are you looking for who charge you a double price for parts. But any way they did their job. Not sure Ill have a deal with this Car Shop one more time.

My wife has a handicap accessible van and I took it in when there was a nail in the tire. He fixed it free of charge.

Called on a Saturday around 11:30am for an existing tire plug that was leaking air and by 1:00pm my car was already on the rack being looked at. I called 3 other places in the Menomonee Falls area and each place had a 4+ day waiting period. Once I was there, the gentlemen helping me out explained everything to me and I was confident in what they recommended doing. No more than 20 minutes later my tire was replaced, air was put into the remaining tires and I was on my way. I would highly recommend Monro to anyone and would absolutely go there again in the future!

Expert opinions & fair priced.Pandemic review here: they were able to quickly solve my simple car troubles same day and help fix the necessities. I appreciate their candor of what I need to pay attention to while driving far less than I use do. Give these folks a call if you need help!

Probably won’t ever take my vehicle here again, Jeff is entirely too rude. He doesn’t let you talk, continuously cuts you off, does not seem willing to help, and just overall VERY rude to the customers and doesn’t leave you comfortable leaving your vehicle with them.

These guys are the best. They majorly helped me out multiple times and kept my car on the road.

Very bad experience at this location. I called and scheduled an appointment just for me to drive 5miles to get there and the guy tells me he can’t service my vehicle due to the fact that I didn’t have plates. I think his name was Jeff. He was the manager. I then told him that I had the title at hand and if it was possible to look up the vehicles information with that. He proceeds to tell me there’s no possible way to do anything without plates. I go to another location and within a matter of seconds he uses the vin number to get all the information he needs. Before I left Monro at this location. I recorded a video of the manager saying that he couldn’t service my vehicle even if he had the vin number. It was a complete waste of time and with me being scheduled for an appointment, all of this could’ve been established before I made it. I would never go to this location again, but thanks to the gentleman at the other location. He really helped me get my oil change and made my day.

I went there today and got an oil change and they balanced a tire for me. Excellent service. I will be back.

We were able to get in same day for a tire leak which was great. Everyone was friendly and the problem was fixed promptly.

👍👍 Always outstanding service! 👍👍

These guys are great. The place is nothing fancy, but they get the importance of taking care of the customers needs. Had a simple flat today, and they took care of me in between their other obligations. I have 2 other cars that are going to need tires in the next few months. Based on todays service, I WILL be taking my vehicles here for tires. Thanks guys for the great service!

Went in for exhaust noise. They made it quieter on lower speeds, but the real problem, out on the freeway, its just as loud as it was before.

Top notch quality service, highly recommend!

Jeff and his team doing outstanding job. Very professional. It’s the only place that I get my oil brakes and tires done. Highly recommend them.

Friendly and fast service! In and out in under 15 minutes for a tire repair from picking up a nail.

For a service shop, these folks are alright!

Great customer service. This was the only place in town that could fit me into their schedule. Even though the place was full, the owner took care of me. Customer service still exists!

My car wouldnt start on Sunday evening. I had it towed to Monro on Main Street, Menomonee Falls, Wisconsin. I left a message in the night depository. I talked to Jeff on Monday morning and he diagnosed and fixed the problem by early afternoon. I couldnt have been happier. Thank you, Paul Shebests

Brought a flat tire to them the other day. First time customer. They had it fixed in less than two hours! Friendly down home service. I plan to do much more business here!

I woke up this morning to a completely flat tire. I called Monro and they quoted me a price which was very reasonable. My husband was able to bring tire and rim in the same day. He was able to wait there as they repaired seal, remounted and balanced the tire immediately. Their service was spectactular!! I will definately be returning when I need additional service, and will recommend them in the future. Thanks a bunch!!!

I went to Monro out of proximity. I figured being less than a mile from my home I should give them a try.I had a flat on a rear tire for a summer car I had taken out for the day during a warm spell and just needed it safe to drive to store again.I called for a quote and gave them my tire size. They ordered the wrong tire size. Then when I dropped off the car they went to fix the mistake and the tires were hundreds more than originally quoted. My company works with Goodyear and I could have gotten them 20% cheaper if they would have been honest originally. But was stuck with my car there and snow coming.I got the car out of storage and after driving a block have a serious flat I cannot inflate again. The car is not safe to move. I would estimate the tires they put on have 100 miles on them.Absolute disgrace.Wasted my work day with their mistake, never called when the work was completed so I walked the mile on a guess in the snow, tire is defective or put on wrong so I am in the same position after spending over $500Update: tire was removed by a Goodyear warranty repair center. Goodyear is placing the blame on an improper installation and I needed to buy a new tire. The sidewall on the inside of the tire had multiple cracks in it.found out tire went out due to them cracking my rim. Had to buy a new rim. required redo of 100% of their work.Monro customer service stopped talking with me after I went to my CC company.

Stopped here for the first time with a nail in my tire. They patched the tire quickly. Great customer service! My 2nd visit was for problems with a tire pressure sensor. They tested everything, checked the batteries and made sure the system was operating properly. When I picked up my car they said; No charge Thanks Monro!

I stopped in today because I had are coming out of the valve stem. The young man took a look and said it was a quick fix he took care of the issue I offered to pay him he refused to take payments this is the second time that Ive gone in with something to be looked at an older gentleman help me the last time and also refuse to take payment because they felt it was something simple I cant expresshow great I think the service was. Not from one individual but from two separate individuals. I would highly recommend this company and I will be taking my vehicles back for any repairs and starting tires or oil changes. Truly five star service

Our family received EXCELLENT service today at Monro today! Setting out on a road trip, we heard a big POP and knew we needed a tire repair asap. After calling 7+ shops between Waukesha and Oshkosh, Joe was the only person who told us that he would get us taken are of and to come in right away.This is what it means to put Customers first and Monro will have our repeat business.

I like Monro because appointment times are precise. The prices, though, should be more clear. I asked for the least expensive oil change for my vehicle and was given a $15.99 price, but the actual total was almost twice that @$28.

Really happy with my experience here and the work Joe and Shawn did on my vehicle. Took my car here to get an estimate on brakes and was back the next day to have the repairs made. Competitive price and very friendly, professional service. My car is getting old and Joe gave me a lot of good information on what repairs might be in my future. He also was able to show me exactly what was wrong with my leaky tire and didnt just try to sell me 4 new ones like the person at the dealership did. I will definitely be going back the next time I need work done on my vehicle!

Stopped in because I thought my tire had a slow leak. Employees were friendly and thoroughly looked over my tire, repatched an old plug (didnt find a new leak) and sent me on my way without charging for anything. Again, friendly employees and good service.

A great place to get your car worked on without getting ripped off. Its the cheapest oil change place I know of. Make sure to call ahead on the same day. Ive had appointments for oil changes only to be told they couldnt do it that day. My best luck is calling an hour or so ahead or just showing up and waiting. But you cant beat the price, its almost not a worth changing your own oil unless you enjoy doing it or dont trust other people working on your vehicle. Id recommend!

Great facility and service technicians. They are honest and well priced. I trust them with all of my vehicle service needs.

Casey promptly greeted me. She was very professional, helpful and knowledgeable. Joe and Shawn were so kind and professional. Great service, great price, convenient. Everyone should come to this place. As a woman, I felt was treated with respect.

Came into monro here in the falls randomly to have my tire looked at. The tech had excellent customer service and assisted me right away. Left there better than I came in, I recommend this place to anyone who is in area and needs some mechanic work done

Stopped in to get my oil change without an appointment, Joe and Shawn got me taken care of right away. Also my tire kept losing air, asked them to check it out for me, found a bolt in there. they patched it up and I was on my way. All in all great guys and great service! I really appreciated their help and will return!

These guys are great! I got a flat tire and brought it here to get a plug put in and they had me in and out in 5 minutes and they didnt even charge me! They will definitely be getting my business for tires and repairs in the future! Thanks guys

Good job fixing out tire when Fleet Farm could not take us. Nice staff.

Brought my car in for a wheel alignment and they told me they couldnt do it because the following needed to be replaced: tie rods, sway bar and stabilizer pins. Its funny because I just had front end work done to my car so Id be able to get an alignment so everything was new. They showed me 2 screws that were loose that werent fully tightened on the sleeves of the inner tie rods but were still in tact, but then told me it would cost at least 4 to 5 hundred dollars to get everything right before I could even get the alignment. Really?! I went elsewhere and had the job done in less than a hour.

I was there approx a month ago. I had a horrible experience when my car randomly started overheating after I got done with work and was stranded. Did everything to diagnose what was wrong with my Xterra with the car knowledge my father taught me to no avail. After 2 days I called Monro, my saving grace. They had an opening short notice. I had my Xterra towed there. I live 10 minutes away, before I got home, I got a call telling me that the radiator was cracked from the cap to the bowl and I needed a new radiator.I was obviously upset because financially, no one can help me, but the people at Monro worked with me and didnt hold me over a barreland room care of me. They ordered the part and fixed my truck within a couple of hours. Not only that, when I arrived, they showed me my radiator and the massive crack. I could not have been more thankful for the people at Monro. You have a forever customer with me. Thanks again!

Able to get in within 1/2 hour of my call for a nail in my tire. Shawn had me in & out in under 10 minutes. Very courteous! I appreciate the great service!

Shawn & Joe were great. They were friendly and gave awesome customer service. The service was fast and they didnt oversell us. Would recommend and will go there again. Today was an oil change but weve also bought tires from them.

Joe and Casey were great. Im from out of town and had a screw and nail in two tires. I was traveling home that day and they fixed them up for me quickly and for a great price. Highly recommend. Thanks guys!

Had a nail in my tire took my car to Monro Auto in Menomonee Falls and they fixed my tire for free. My experience hete was wonderful and the service wad quick and professional.

The two men went above and beyond to help me when a nail was in our cars tire. I came in when the sensor was showing lower than normal and they helped me right away. I would recommend them to anyone. I am so thankful for them and that a business like this is in the Falls.

Well, I had a screw in my tire. I was in and out within 20 minutes. Thanks guys! I appreciate the quick and professional service!

Not thrilled at all. I do my own side work usually, went in for an oil change and rotate (was feeling lazy that day) and was told my rear brakes were shot. Caliper seized up, and werent working at all. Was quoted around $800. Went home, picked up parts, tore my van apart only to find out all 4 braking components were in perfect condition. Not one thing of issues were found. So buyer beware, double check your services before they do the go ahead. Glad I checked and glad I didnt use them to screw me over.Wont be going back there anymore. And I live within walking distance of them. What a shame

Good customer service, no long waiting but a bit expensive

Came in for my factory scheduled maintenance. Latroy was very knowledgeable and was able to help me out right away. I left with new brakes and felt better being safe on the road.

Arrived at closing time with hole in fuel line. Desk technician was friendly and knowledgeable and gave reasonable estimate of price and timeframe. Follow up call to me prior to repair arrived early the next morning. Car ready by noon. Technician saved worn part to show and its total cost was less than quoted. Appreciated the quick efficient work Monro Muffler did.

Fantastic service and great people!

Great people. Joe and Shawn know what they are talking about. Showed me the right repairs to fix first. Will definitely come back and make them my guys to fix my car.

Extremely helpful and curious. Reliable and quick service. Definitely would go back.

Worst customer service ever! They dont even deserve one star-- I went in for an oil change- had a coupon - the coupon stated that I should get a list of over things covered too - battery check tires rotated, fluids checked etc. Tim the manager gave me an attitude when I presented the coupon, and then when I asked about the tires not being rotated etc. He was even more rude and stated do you realize that you just got a super cheap deal on an oil change? They also tried to upsell me spark plugs and bunch of other stuff that I literally just had done less than 15,000 miles before!! Will NEVER go back! Will NEVER recommend others to go here either!!

Called at 7:40(ten minutes after they open) to ask if they could take a look at my squeaking brakes and give me an estimate as they are 1 minute from my house. Guy that answered said I could drop it off. I asked realistically when he would be able to check and he told me probably later on that evening....I guess ill go start rice checking somewhere else.I did ask him in the beginning of the conversation if they had free estimates on work(which is all over their website) and I believe that is why I was told later that evening.These kind of places usually make their best money off of old rich naive people who have no clue what is going on with their car. Not a bunch of money to be made off of middle aged men so back of the bus for me.Gave 2 stars because they actually said they would look at it(2 other places flat out said no).

Honest estimate!. Quick, professional work. Great value, service and experience!

Awesome sauce.. For being their competition 2 doors over @ Oil Express, the 2 gentlemen personally did me a solid and helped me out mounting my low pro tyres for a 2nd time.. Kudos to them

I wish I could give zero starsCame in for a $19.99 oil changeWhen they had my vehicle manager told me it was going to be over $70Will never go back

This place was absolutely terrible. I went in to get a tire plugged because I had a nail in it. It took the technicians over 30 minutes to even find the source of the leak. Then after another 20 minutes of working on it the technicians caused my tire to bubble and say that i needed a new tire. I told them I was going elsewhere for that if it truly was something that I was liable for which I know Im not because it wasnt like that before. When I went in to pick up my tire today, the manager at the store, immediately gave me an attitude upon entering the building to tell him i was there to pick up a tire. He tried to use intimidation tactics that didnt work on me when he told me they put a new tire on anyways when i specifically told the manager not to the day before. When i inquired about this, i was told, He was trying to be nice and I told him not to be nice to you. How can a company blatantly tell their employees NOT to be nice to customers??? I will NEVER be returning and will tell everyone I know to go elsewhere.

Stopped in with a nail in my tire. The staff was friendly and helpful. They patched it successfully and I was out the door in 10 minutes.

Fantastic service, unbelievable speed, stopped in for some tires and was greeted warmly and they had my car up on the jacks within 4 min of getting there. I was in and out in under and hour and back on the road, problem fixed! I most certainly will return!!

I came in for a oil change and they also did a courtesy inspection and I found out my car needed more work. I’m glad the employee who did my oil change knew as much as he did. He helped me through it all on the prices and what each part was. My car is running more alive than ever before!

They have great service got my ride back on the road in a couple of days with major repairs thanks guys.

Had an absolutely horrendous experience here.All I needed was a simple headlight replaced and was told to bring my car in at 8am the next day. When I arrived at the scheduled time there was no one at the shop and it was still closed even though their sign says they open at 7:30am. I then had to rearrange my work schedule to come back to drop my car back off which they didnt call to tell me someone had arrived. I had to call back and ask what was going on. When I arrived back I got a quote that it would cost me $31 dollars, I was then told that seems excessive so I was only going to get charged $20 dollars. When I came back to pay I was charged $46 dollars because I used a credit card and it would have cost me $20 had I payed cash which was never told to me and that doesnt account for how the price suddenly doubled. This place is an absolute scam.

Great service!

Joe help me tonight and I really appreciate him so much he was very professional and helpful people like him are rare

Always very helpful. I have taken my car here numerous times. They work with you to figure out the problem and have loaner cars which is a huge plus for me as I dont have to take a half day at work just to drop a car off.

This place was great. Joe and the team there really took care of my Toyota Corolla. I had them take care of my auto service interval and was back safe on the road agai.

Never actually had serive done but they have helped me patch a tire and put my spare on. Great people.

Jo Flores was very professional and fixed my problem within 10 minutes. Very customer focused individual. Whatever you’re paying him isn’t enough.

Great service

Good times, I will return!Fixed what I wanted, told me about stuff I should look into (Im broke.. gonna wait on that stuff) Im happy with their service!

Joe had a awesome attitude, and reassured me, of my question! Casey explained what happen and gave me peace of mind too! Very Friendly!

Well i felt mechanics were very unprofessional. One guy in back had his girlfriend there. Asked for tire to be checked, he said didnt see anything in it but put air in. Well my tires are 50psi and tire at 34psi. Will find new place to go!!

Brought in my freshly flat tire, they told me it was just a busted valve stem and replaced the piece and put the tire back on at no charge. Helpful crew here!

Service was excellent! Wait time was less than expected. Will always go there for car service.

Great customer service. Highly recommended this place!!

Real quick service, however if you use the coupon...make sure they actually rotate your tires.

Worst place to go to have anything done to your car, they can’t even get an oil change done right. Three seperate occasions they either forgot to change the filter, forgot to change filter gaskets and lied about rotating tires, after I just watched them work on my car. I’ve been going to Monroe for a few years just for oil changes, after this third screw up I’ll never go there again. I’ll be sure to tell everyone I know not to go there

Absolutely horrible idiot lying mechanics.I was there the night before Thanksgiving 2016. I use synthetic oil in my truck so I need to rotate the tires each time I change the oil. I arrived for an oil change but was told he had another person showing up which is why he could not do the tire rotation. NO ONE EVER SHOWED UP. The sorry excuse for a mechanic was just lazy. The time before this I was told I did not need to rotate the tires. My truck tires now have premature edge wear thanks to these morons. I will never ever be back here as a customer even though it is very close to my house. If you value your vehicle do not take it here for service if any kind.

Stopped in short notice, Tim and Danny went right to work diagnosed my problem, fixed her up quick along with great customer service and friendly atmosphere. Highly recommend!

Took our vehicle here for an oil change since we received a coupon in the mail. Biggest mistake ever! I shouldve listened to the previous reviewers, but decided to try them anyway to save money, but it resulted in the total opposite! Long story short mechanic stripped the oil pan screw, which they tried to blame on the previous oil change mechanic. They ended up paying for a new oil pan and installing it but in the mean time they let use a loaner vehicle that was filled with junk . When we finally did get our vehicle back the vsc light will now stay illuminated. Not sure what they did but we will take it elsewhere to get that looked at. If you even slightly value your car DONT TAKE IT TO MONRO

Fast service for a tire rotation, balance and patching up a nail in the tire.

Alot has changed here in the last couple years, used to go to this place but now they have had management problems and employee problems. Not a single person that worked there a month ago still Does and the new people they hired quickly werent comfortable fixing my timing belt that they diagnosed so I had it towed to a different monro who said they misdiagnosed the problem and it was a bad clutch which actually I had them put in 14 months prior and while granted there was only a 12 month warranty with the business Ive given them over ten years years and respect they should have for their service I was offered a measle 20 percent off the job to replace the clutch. So if you want service that barely makes it passed a very small warranty this is your place. It also took 4 calls and voicemails over a week to even get a call back from the manager I was referred to.

One of the worst places Ive had the displeasure of doing business with. They dont even come close to sticking to times when they tell you something will be done. Ive driven away and realized my car was not completely fixed, so had to go back. I had my brakes checked and when I was told itd be a total brake job, I decided the car wasnt worth it and Id scrap it. Without telling me they never put the brake pads back on and let me drive home with no brakes!

Great people great food experience! The service was phenomenal!!

They repaired my flat tire quickly. They gave me advice about the one sided wear on the tire being the sign of bad alignment.

Needed oil, transmission fluid, brake fluid changed and tires rotated. They took care of it all in a timely fashion and applied all available coupons which I greatly appreciated.

Just an oil change with a coupon. Battery test, brake check, 5 quarts of oil and filter and tire rotation. When i called for the appointment, i was assured that i would get my tires rotated. When i handed my keys over, i specifically asked, You will rotate my tires? I was reassured that would happen from the manager. I was asked to see all of the things wrong with my car when it was up on the lift. I was told that if i dont fix things now, a good car will be trouble soon. When i was told my car was finished, i watched the work and they never addressed my tires. When i brought it to his attention, he said you dont need that. Ummmm yes i want that. The manager actually argued with me saying that he visualized my tire tread and its a 7. I said no i want it done. He was pissed and said I guess we will do it then. Long story long, PLEASE DONT GO THERE!

The new manager there now Jeff is really Knowledgeable Im glad I stopped by

Quick and friendly service! I WILL be returning for my tire needs!

Great service, Quality Environment. Really take care of customers

Friendly people with great customer service. Had me in and out in no time.

Fixed my slow leak tire by cleaning rim.

Dont understand why I keep getting calls from this number but in Texas, I dont need an oil change or break flush in Wisconsin.

Excellent service and humanitarian workers

These guys are rad! Travis and Joe hooked me up with some quick quality service.

Need better customer service

Best prices for a oil change

Excellent service