Wish I knew the gentlemans name that helped me. But both of the salesmen in the office were very kind and helpful. The data was transferred from my moms old phone to her new phone with patience and ease. I never would have been able to do it on my own! Thank you Tmobile workers at Merrick Rd store in Merrick for your skill and professionalism π
Mynor is the best thank you so much
I just happened to go to this location and am so happppy I did. I cant say enough about how great this store is. I had the the pleasure of have Britons assist me with my new phone purchase. He was so knowledgeable, patient and kind. Definately an asset to T-Mobile. The phenomenal service is definitely worth the short drive.Thank you thank you thank you
Very patience and helpful.Excellent Service.
Great service! I highly recommend coming to this location for any wireless needs! I was helped by the sales associates Jeremy and Seffy and they were great at explaining how to set up my new device and plan. The process was efficient and quick. I am so happy with my new phone and service. Thank you so much for your time!!!:)
Love this T-Mobile. The staff is always so willing to help and offer advice. The sales representative that assisted me was Jeremy. The manager seffy was excellent as well, they were both professional and knowledgeable about everything I needed and found additional ways to help me save money. The wait time was not bad at all. They follow proper Covid protocol. This location will definitely be my first stop whenever I need any help with my phone service.
I stopped in without an appointment and Jeremy helped me with the storage on my phone. He was very polite, patient with my phones issue & and knowledgeable.
This was my first time at this location and I wonβt go to another T-Mobile again! The rep who helped me Jeremy made the entire process so easy. I was trading in a phone and needed help transferring everything over. Another person Seffy who I believe is the manager also helped make everything super seamless. Iβll definitely be back the next time I get another phone.
My brother sister and I received great service from Jefferson and his team at T-mobile! I would highly recommend anyone to go to this location.
Great customer service experience!! Mynor was very helpful l!!!
Excellent service and superb knowledge. Thank you Mynor & Jeremy !
Minor was super helpful I love him
Stanley and Jefferson were so helpful and very knowledgeable . Would definitely come back to see these great guys! I highly recommend both of them.,
I originally came from the T-Mobile from 249 and hillside. I had such a bad experience due to customer service there, I had to go out east to get better service. I arrived here and Hamza took care of everything immediately! Great service! Hope they can do the same at there other locations.
Minor and Jeremy are awesome
Great customer service!! Theyβre all so friendly, I would recommend this store location to anyone!! ππΌππΌβοΈ βοΈβοΈβοΈβοΈ
Mynor is the best
Great workers and overall great store. Katty helped us set up three new phones and switch over from at&t. I definitely recommend coming here if your looking to make a change from your current carrier. Good prices and plans and they work with you and give you good deals
Very virtuous, very professional. Outstanding customer service even 3 years later.
Mynor is awesome
Truly the best experience with a service provider EVER. We switched from AT&T and had the easiest transfer of service/devices. Cannot say enough how awesome Seffy is - highly knowledgeable, puts customers first at every moment and goes well out of his way to get you a great deal. Couldnt have asked for better.
First time visiting this location, AMAZING SERVICE. They went out of there way to assist me. Thank you for being helpful, nice, and welcoming. I will surely be recommending family and friends to you guys!!
Incredible service from Seffy and Bryton!! I walked out of 2 tmobile stores before I entered the Merrick location, they were extremely knowledgeable around plans and phones. Very happy with my visit, I will surely recommend friends and family to this location. Thanks!
Theyβre always so helpful. Seffy and Bryton are the best!
Hazma, Seffy and Brian are amazing. I switched over from Sprint, they made the process very easy. Great team.
Mynor is the man!
Very good service. 10/10 would come again.
Amazing service, switched over from Verizon to Tmobile and they were the BEST in helping us!!
Kathy was awesome! Very knowledgeable and helpful. I had been putting off getting new phone because I know how painful it can be. But Kathy made it simple and easy. In less than an hour my wife and I walked out with two new iPhone 11βs all set up and ready to go. Thank you Kathy!!!
Mynor is amazing
Mynor is the best
Mynor is awesome
Real easy and quick.
Shaheryar Sultan is phenomenal and very personable. The service was professional, quick and efficient! I recommend everyone in long island go there!
Mynor is awesome he is the best
I have had Att and Verizon this year,I decided to try T-Mobile because there prices canβt be beat,I hate switching it is a pain going through the whole process,I have a T-Mobile in my town,but I decided to go to the one at 2131 Merrick Road,in Merrick, I am so glad I did,when I walked into the store I was met with a great personality,Shay and Bryson helped me out,this by far was the easiest switch I have ever done,I never had a cell phone bill this low,I am a customer for life,and I will recommend there service and store to all of my friends.Thank you for making my switch so easy.
The computers Where down and could not complete my new transaction and get my new phone line phones and lines I have to come back tomorrow not happy Im a new customer
The service was amazing!!! I came in the store and Bryton was just great and extremely helpful. He listened to our problems and immediately switched us over. The staff overall were very friendly and also helpful.
Came in to switch from Verizon. The staff was very professional and helpful. Would definitely recommend this location!
A nice team, that assists in any questions,very polite, solution, problem solving. I left Sprint for T Mobile. So far, i am happy with my decision. Great service !
Upgraded my phone at this location and the rep just added the highest insurance . Iβm assuming itβs so he can get a higher commission. Very unprofessional would not recommend this place. This happened in the other T-Mobile location in Bellmore and I hope someone higher up does something about this.
Spent 2 hours going to multiple phone providers to find the best deal before I stopped by TMobile and met Brylon and Shay.It was a breath of fresh air to be assisted by these two gentlemen. The only ones who actually kept it real and it felt like I was actually getting helped instead of being a read a script.Needless to say I walked away satisfied and saving a few dollars a month!!!! Thanks!!!
Shak Sultan was one of the best sales consultant I ever met with. My fiance and i went in to switch services. We told him what we were looking to do and he gave us a round about on spot. We were able to make a smooth and quick transition, got bought out of our sprint phones and walked out with brand new phones and cases and paid LESS than what he quotes us for the phones alone in the beginning. Great guy, straight forward, down to earth. Highly recommended. Thanks Sultan!
Im amazed! Fantastic service from these people. Thank you Seffy and team for helping to make my switch from Verizon to T-Mobile so simple and painless. Thanks again guys.
Came in today to join TMobile, amazing service by the three guys working at the Merrick location!! Made it simple and smooth. Bye bye Verizon
These Guys are awesome! They go out of their way to make the customer happy. I had issues with my new phone they took care of the situation smoothly and made the process very easy! Customer for Life, Thank You Seffy and Dan!
Mynor is the GOAT
The employees are very friendly and will work with you till the end
Seffyis very friendly and welcoming staff member must recommended he try his best to fulfill all your need must ask for him if you go down there. Surely coming back
Great experience, and have my entire family going here. The folks that work in this location are excelllent and very helpful. Also had to call tech support once, and were also excellent. I will never go back to the other service providers.
Great people. Appreciate all the help, I love my new phone.
Amazing service!! I switched over 4 lines from At&t. Great people ready to help.
THE BEST! I was with Sprint for 7+ years and brought over my 4 lines to T-Mobile, the manager Sefi walked me through every step of the way!! Netflix for free and unlimited data.. CANT BEAT THAT. I will be sending my sister over to switch, I want my $50 referral credit Mr. Sefi!! Haha. I would definitely recommend this store to my friends and family.
Great and honest service. Always took care of me and my family. I highly recommend this location!
Great staff. They have amazing skills to taking care every single costumer with out waiting
Upgraded my phone today and they were very patient. Walked me every step of the way. Thank you for the help.
Friendly & excellent service.The staff are very accomodating & professionals, specially to Seffy. Highly recommended place to visit when it comes to T-mobile service in Long Island, NY!
Excellent team. Friendly customer service. Highly recommend to visit this location
Horrible place. Took them 3 hours for me to get two new phones, then had to come back for another two hours the next day to finalize it . Meanwhile I was just upgrading to a newer phone.Bought four accessories, returned them the next day. And the next month they were still on my bill. Took another two hours for them to return two cases and two car chargers. Completely incompetent employees. I will never go back to this store.
Hands down the best t-mobile on Long Island. The manager Seffy and the sales rep Shaquilla, weβre very helpful while switching us over from AT&T.
Love this location, everyone is very knowledgeable.
After years of bad service with Sprint, and a brief unpleasant experience with Metro PCS, Seffy, the manager of TMobile in Merrick rescued me. After a high recommendation from a friend, I stopped in. Seffy told me what he could offer me if I switched to TMobile. After so many lies and broken promises by the other carriers, I was reluctant and skeptical, but desperate. Seffy came through on every promise. It has been about two years now, and he continues to provide excellent customer service and is very honest and professional. I recommend this store with the highest possible rating.
Great service and staff always helpful and amazing and willing to go above and beyond.
Best T Moble store!!! Friendliest and most professional team!!! Lead by the best store manager SEFFY!!!! They are some of the nicest people ever!!! Thank you for EVERYTHING!
The staff is always helpful. The GM Seffy does a great job!
Amazing service!!
The best manager Seffy!!! I come all the way from New Jersey to visit this store!
Still not sure if this is a corporate store, but Ive had good experiences here.
They go above and beyond to take care of their customers.
Seffy is the best! Best T-Mobile Store in town!!
The staff was very friendly and worked quickly with me through the process of getting a new phone. Would highly recommend :)
Best T-Mobile dealer around the area, the customer service is excellent, no matter how bad is the problem the Manager Seffi or Dan, always do their best to help you, I recommend to all my friends this store.Thank you Guys Seffi & Dan
Great service fast easy in and out
Great customer service. Very helpful.
The best people!! Very helpful!
Highly recommend this store!
Very helpful staff here. Bought my Galaxy S7 buy one get one free
I had an AWFUL experience at this store, with the store manager no less! Nisha K. ripped me apart for my - politely - asking if there was anyone at the store who knew about the HTC One S because I needed to back it up before switching into my replacement device, and since she knew nothing about the phone (which I had NO problem with but still needed help) she literally yelled at me till I was shaking. She got in my face in a threatening manner, told me to listen to her and to shut my mouth! I have NEVER EVER seen anything like this in a real world situation, and having been with TMobile since they were Voicestream (12 years), I am shocked at what has happened w/ this company but also really angry about this encounter. Ill never go back in there after this ridiculous yelling match she baited me into, because I was at their mercy - I couldnt leave as I still needed help w/ the backup! Finally got help when I had to ask the other girl there, who was lazy and useless but at least didnt have the gall to yell at me, to call tech support, which she did. I refuse to patronize this establishment ever again and now I realize why its ALWAYS EMPTY! This was perhaps the poorest display of customer service that Ive ever seen - and to come from the store manager herself, was more disgusting.
Friendly staff. Super helpful.
Great customer service, the manager service is excellent .
This store is a scam. They took $30 from me just to buy a new phone. They also made me open up a table line which I didnt want or need. All I wanted was to buy a new phone for a number that I have with t-mobile. Dont recommend going here because they will rip you off.
Great service!!!!!! I highly recommend this store!
Always so helpful!
Amazing customer service
Excellent service, amazing people, and very helpful
Customer service is off the charts.Seffy and Shay especially always go above and beyond to make things work for the customer.
Great service!!
Terrible poor service system is never working.
Best service
Mynor es muy bueno
Excellent cater very wellπ
Mynor is the best
Very good service from Mynor
I recommend this shop to 100 percent, excellent service. The personnel is very friendly .
Excellent service