The new Service center is very nice. Spacious. Alot of space to sit and wait. Snacks and water. Separate spot like an office where can work in a quite area with wifi. Very courteous staff and help out. The Sales department like always is awesome and the staff at Sales department/building are very professional and courteous too at Bryan Subaru.

I can say Ive experienced buying a car in areas throughout Arizona and New Orleans, John Worthington was amazing! Lots of people in the car industry aren’t genuine and just trying to make a sale. This is not true about John! He is wonderful and I will definitely recommend people to go to Bryan Subaru because of him. I purchased a Crosstrek here with John which was stress free!

The Bryan Subaru team, Samantha, Mike, and Gary, were extremely helpful and friendly. I told them the features I was looking for in an Outback and a number amount I was comfortable spending, and they worked to make that happen. They clearly explained the entire financial aspect throughout the process and answered all of my questions. I am thoroughly pleased and highly recommend.

Bryan Subaru has been one of the best experiences we have ever had buying a car. The staff are all very friendly.I loved that we did not feel pressured to buy a car like most dealerships would do, but instead was informed about the cars, pricing and offers they had. We would most definitely recommend Bryan Subaru to others, and hopefully in the future will be purchasing another car from them.We were helped by Fred Fajardo if you need someone bilingual he’s the best.OH, & love that they are pet friendly ! 🤍🐶

I took my car in for a steering pump belt replacement in March of 2021and ended up with a blown motor. Service manager Jason accused me of lying until I showed him dash cam footage/audio of his service technician taking my car for a joyride and blowing up my engine. His words were “…….Nothing” I had to get a lawyer involved, and in August of 2021 I got my car back after paying $3000 for replacement of my car’s engine. They were asking for $7500+ initially. These guy are as crooked as they can be. I would never again do business with them and I advise you not either. If Bryan subaru disputes my claim, please respond and I will post the video of your service technician taking my car for a joy ride.I called Subaru of America to complain and they stated that Bryan Subaru is a private business and they can only advise them on what to do but it’s up to their management team to do the right thing.After I got my car back in August I had to take it back coz it was leaking coolant and oil on my drive way. They said they fixed it but today October 7th, 2021 the car is still loosing coolant and leaking oil. Bottom line is karma will catch up with Jason Gullo and his team, they will reap what they have sowed.

I never leave reviews because Im not that type of gal BUT the service department is such a joke I figured maybe Id save someone else time and money. I dropped my car off last Tuesday evening (with an appointment) and was told by Jeff they would look at it tomorrow and get with me. Not only did they not get with me the next day, but I was told for days they were going to be looking at my car and give me a call. They never called me, I had to call and check in- every time. Furthermore, I was told the issue and asked them to please do my oil change and let me know if the cheaper fix was going to work. Another 2 days passed and when I call Im told my car would be ready that day. I never heard back about a time so I just decided to go out and there to see if I could get my car. When I got there, I waited about 20 minutes and got my car. As I was waiting, Jeff (the same person Id been speaking to the entire time) stated that they didnt do my oil change and that I could just bring it back to the oil place that had created the issue in the first place to get it done. I was so frustrated but at this point I just wanted my car and decided I would go elsewhere to figure out the issues since this place isnt even up to Subaru standards anyway. After paying the bill and getting to my car I see Jeff wrote on my bill that I declined an oil change and that he advised me to do the more expensive fix and I had declined. Both lies. I wish I had read the other service shop reviews before spending my money and wasting my time. The lights in my car have come back on in less than a weeks time, so Ill be going somewhere else to look at it. This place is really an embarrassment for Subaru.

I had a stellar sales experience at Bryan Subaru. Service was prompt and friendly. Terry helped me examine all the vehicle options I was interested in; he answered all of my questions and was never evasive or pushy. Customer service was top-notch throughout my entire shopping experience, and I left with a great deal on the car I was interested in! I’d highly recommend Terry at Bryan Subaru to any of my friends looking for a new vehicle.

When I bought my car from them, Joe promised me all new tires, plus my first oil change free. Not the oil change they give you when you buy the car, but the first one after that. It is now time for my first oil change so I called them to schedule that. When I got in touch with them, Joe answered. I began to explain to him that there was a verbal agreement on my first oil change, and before I could continue explaining, he cut me off and said “no?”. I continued patiently, and he continued to interrupt me and saying “no” and insisting that he never said that. He then told me I can dispute it with management “if I really want to” because he doesn’t remember saying that. I told him to go ahead and put me on with management then. He then said “wait, so you’re saying you got a free oil change with us?” I, not willing to speak to this disrespectful person any longer, said “put me on with management please” and he said “i know but just answer the question” then I had to insist a third time to put me on with management. Once I was transferred, I spoke with Don who was very respectful and told me I could come in tomorrow for the free oil change and that he remembered the entire conversation. Needless to say, if I was a man, Joe wouldn’t have given me the same treatment. It was the first time I called about it and he was super disrespectful and unprofessional about it. All he cares about is getting his money & once you sign, he no longer cares about the customer’s continuing experience. When I went through the buying process, I had to repeat myself so many times because he doesn’t know how to work a computer and is clearly very uneducated. This man should not be working for Subaru. I thought I’d be a lifelong customer with them, but after my experiences with Joe, I will not be returning here for anything.

Drop vehicle off Friday and now it’s Tuesday they haven’t even looked at the vehicles to tell me what’s going on I wish I will get better serviceI know next time not to go to this location

I liked that they offered a free uber since they didn’t have a loaner car while my car was being serviced.

I purchased a new Forester from Bryan Subaru. The entire process was a pleasure. John helped us with the purchase and all pricing was transparent. I shopped from Houston to Pensacola (via internet and phone) and found Bryan to be the best. If you are in the market for a new (or used) vehicle, I highly recommend Bryan Subaru.

I cant say enough good things about Bryan Subaru. I took my car for some recall repairs and they had everything fixed in no time. The attention to detail (coordinating a ride home and washing the car) plus the friendly service made for an excellent experience. Thank you!

We called they had the Subaru Outback we wanted and the price. They gave us a fair trade in value . Our Sales guy Fred was Awesome.

I went in to look for a new car, my salesman Rex was great, all of the people are really nice, I got my car and Im more than happy.

Mr. Joe was more than helpful in buying our car.He was do polite, informative, cooperative etci cannot say enough about him

This is my second new car purchase at Bryan Subaru, a 2017 Outback and now a 2021 Outback. Each time, there is never any high pressure sales techniques. Every employee is welcoming and helpful. My salesman, Farid was awesome. My past experience with the service department is the same.

Service department is good, customer relations is very good. Service quality and care are also very good. Prices are valued well for the services performed. Highly recommend.

Great new space for service! Separate kids plat area, tables to work from and television to watch on Animal Planet while you wait. Clean, safety protocols in place.

Bryan Used Cars is open one block further from their previous location that Google has marked as permanently closed and I would give them 5 stars. It was very easy, nice and pleasant dealing with them. More so than at the main dealership. I think his name was Darius and he was great.

The staff is always friendly, efficient, and accommodating. I have purchased two cars from Bryan and have used them for all of my servicing needs and have had a positive experience every time. I frequently recommend Bryan Subaru to those in the market for a new vehicle and to fellow Subaru owners looking for excellent service.

I had a great experience trading in my truck for a new Subaru WRX. Greg Bourgeois was my salesman, and he did an excellent job. I would definitely recommend Bryan Subaru and Greg.

Very comfortable waiting area. Great service and friendly people

Really reasonable very nice, quick and easy

John Worthington was an excellent sales person. He was prompt, personable, attentive and willing to work with us with our purchase. John was also very thorough. Sales Manager, Jeff Rein, was also a pleasure to work with.

Rex was very knowledgable, personable and not pushy. His whole approach is exactly what I had hoped in a salesman, he helped m3 find exactly what I wanted at the price I needed. K. Parrott was very clear and concise with the financing options and flexible when i asked for changes.

My salesperson Rex was so nice to work with. He was very knowledgeable in regards to the vehicles features. He wasnt pushy about the sale and was just a very friendly guy. I also appreciated having coffee and snacks while waiting on all of the paperwork to get done. AND to be able to make new (free) tags for our fur-babies was a really cool bonus! Overall, everyone at the dealership was helpful & friendly!

Mr. Worthington in Sales was fantastic - I could not have asked for a better experience. After a few recent poor experiences with other dealerships in the area, the attention we received at Bryan was all the more appreciated. Our experience with Mr. Daigle in Finance was equally positive. We also have the utmost appreciation for the level of concern and precaution taken in light of the current pandemic situation. Thanks again for a great buying experience.

I really enjoyed that Fred and Dana listened to my wants and needs and found the best thing for me and the best part, they were not pushy or demanding at all like other dealerships i was looking at.

Great experience at Bryan Subaru. Initially went to the parts department to get some accessory add-on parts for my 2020 WRX. Came back the following week for my first oil change and tire rotation. Was in and out in roughly 30 minutes. The staff members were all very polite and helpful. Would definitely recommend others to visit this dealership.

Samantha and I began emailing each other about the vehicle. She was extremely helpful and answered all my questions. She helped set up the appointment to see and drive the vehicle. Terry was very great once we arrive and drove the vehicle. The whole experience was painless. The way it should be when buying a car. The whole team was great!

Did a great job figuring out what was wrong with my 2006 Subaru Legacy. Richard was a true professional.

Excellent low pressure buying experience. Went in to check out a Base Crosstrek and left happy with a Limited Outback. Thanks Terry!

Always appreciate how the sales person isn’t forceful or pushy with any matter. Usually great service when purchasing or having your vehicle serviced. This is why we decided to make our other vehicle a Subaru as well. Troy was great in getting deal finalized!

Gregory and Andy made the purchase of a new Forrester swift and easy. Thanks for your time and patience!

Bryan Subaru took the stress out of buying a used car. Our salesperson, Troy, was so helpful, patient and knowledgeable as we test-drove several used Subarus to figure out which one was best for us. Andy in finance helped us work out financing in a quick and painless way. We drove off the lot in our new (used) Subaru feeling very happy!

Excellent experience from beginning to end. Great service and parts departments. Ask for John Worthington in sales and youll have a great experience.

Bryan Subaru was awesome, they got me into the car I wanted, quickly and at the right price. Joe, Mike and Garrett in the Used Car lot helped me tremendously and got everything I wanted taken care of, no questions asked.Definitely recommend stopping here for your next Subaru.

Awesome. Great service and people.

Today my girlfriend and I went to Bryan Subaru to look at a used car that we thought was a great a deal. The salesmen that we met was a very nice guy and took care of everything we asked and set us up with a test drive. After we came back, we were ready to began the paperwork and talk with the finance department.As we started all of this he had his appraisal guy go check her car that we had planned on trading in. He asked for the key but never told us he was going to drive it and what he would be doing while driving it. After test driving it he told us that the transmission was basically fried and that it would need to be replaced soon. He also told that while driving it he punched the gas a few times and the RPMs went past 7000. From what I understand it is not normal or advisable to punch the gas on the average sedan. This immediately alarmed us because she had the car checked recently and was told there were no problems. Two years ago there was a recall by ford involving the transmission control module but that had been taken care of. He also told us that he brought it to his mechanic and the mechanic pointed that her model of car has had transmission problems in the past but he wouldnt look at the actual transmission to see... Like I said earlier Ford had a recall and has since fixed that problem. The best part was they still wanted to appraise it after he told us the transmission was fried, why would you want a car with a fried transmission? We left after hearing this because it sounded suspicious.After we left, we decided to check to make sure the car was okay so we went down airline and punched the gas twice going up to the speed limit. There were no problems. the car sounded like normal and accelerated like normal. The most RPMs went to were 3000/4000. At this point we realized he was either lying to bring the trade in value down or he made a mistake. We were still alarmed by the whole ordeal because the car was fine before he drove it and was fine after. We figured we might as well bring it to a mechanic at another dealership and have them double check it. There were no problems with the car or transmission from everything they could tell after driving it and looking at it. So my question for the owners of Bryan Subaru is why were we lied to, and if we werent lied to then why would you have somebody appraising cars that doesnt know what hes doing?Because of this guy, you lost an easy deal on car we both loved and were ready to buy. Dont do trade ins if youre going to mislead people. Once we realized how odd the situation was, we talked after leaving and decided why do business here? I want people to know about this experience because the salesmen was a good guy, he was doing his job the best he could, but because of the appraisal process he lost out on a deal. If the transmission was so bad, why didnt an actual mechanic look at it? Why was there no problem after we left and brought it to a dealership?

The service was really great. Theyre fun, answered my questions, and alleviated all of my stress. Not to mention, the issues with my car were repaired exceptionally fast. This was the best car service experience that Ive ever had.

Wife didnt want to cross river from westbank....so I test drove it ...told her about it....she test drove it today & will be picking up her new Subaru Forrester tomorrow morning.😉⚓🇺🇸

They were nice.

Orren Lewis was our salesman. He was a joy! I was dreading the car buying process at the beginning. Instead of trying to sell me on the car. Orren taught me about the car and let the car sell itself. Though he naturally wanted me to buy the car, I never felt pressured or as if I was being sold. It was a lovely experience. Next time we are in the market for a car, I will go back to Orren in a heartbeat.

Very professional got me in and out the door in no time.

Fantastic experience all the way around (used car department), simply given keys and allowed to take a test drive without salesman in the car, not pressured at all by salesman (Troy - simply amazing A++) or anyone else, everyone was very kind and answered any concerns or questions fully and honestly, excellent customer service all the way around, very patient, never felt rushed. Within 30 days from purchase, if any unknown or not previously discovered or disclosed issues, Troy/Bryan Subaru will handle it. Full Carfax report provided for free. Troy ordered a replacement part for free (an under the hood foam insert to help block normal engine sounds that had completely disintegrated). Full tank of gas included. Lastly, I was very pleasantly surprised to see all employees wearing masks and/or face coverings and potentially saving the lives of every customer.30+ day update: So far so good. Had a couple very tiny issues that Troy was kind enough to take care of. My only complaint is they never detailed the car. That department had closed by the time we finished all the paperwork, was told to bring it by in a few days to get our free tank of gas and to get it detailed, but they simply ran it through a car wash... Thats not detailing the vehicle as was promised...A drive-thru carwash is hardly a detail. It had all kinds of nasty dog hair and coffee stains hidden behind the fold-up arm rest in the second row. Had to clean it myself. Clearly never detailed and not even thoroughly cleaned...

I did not end up purchasing a vehicle from Bryan Subaru but I had a really great experience here and I worked with Joe to test drive a car. He listened to what I wanted, gave me things to consider when purchasing, was patient and was generally easy to talk to about car buying.

Professional, knowledgeable, prompt, awesome salesman and finance department. Walked into a clean nice showroom with plenty of nice, happy people ready to help you.

I had initially scheduled service for a Saturday which included standard maintenance as well as replacing an airbag. When I got there the service person let me know it would be hours of waiting to have it done. He suggested having it done during the week so I wouldnt have to wait so long for the car to be ready. He said I would be able to get a ride to work. As far as getting a ride back to the dealership to pick up my car he said that might be difficult. When I got there to drop off my car he had a Subaru loaner car waiting for me so I didnt have to rely on someone else. He called me during the day and said a part I wanted replaced wouldnt be in for a couple of days. He said hold on to the loaner and just bring it back when my car was ready. It really made the whole experience stress free. The last thing was I got there to pick up my car right at closing time and the service staff were all ready to leave. They still allowed me to pay and pick up my car at that time. They were very pleasant and agreeable.

Rex was my salesperson. He was great, patient, answered all my questions. Not pushy, no unsolicited phone calls. And when i was ready to buy, I asked for Rex. I highly recommend Rex .

Marvin was a great salesman to work with. He was very thorough in explaining all my options and all of the features of the car. Ordering was easy and he kept me informed during the process of building that car. I felt no pressure and he was very quick to respond to my questions via email or phone. Financing was easy too. Andy was excellent! Marvin took a lot of time to show me the features of my new car when it arrived. I really appreciate the service I got. I would recommend Marvin and Bryan Subaru to anyone.

5:30 pm leaving hotel in New Orleans and the rear power gate on our Subaru Outback would not close. Bryan’s Subaru was able to reset the gate and get us back on the road in less than 30 minutes. Extremely professional and nice. Thank you, thank you!

Great service department

It was the best car buying experience I could imagine. Orren listened to me, he worked with my budget and never tried to push me out of it. He answered all of my questions and shared personal experiences with me. Josh was wonderful too. I am so happy with Bryan Subaru I will definitely be spreading good words about y’all!

John was respectful, extremely helpful and we were given a good price on our new car. The process was smooth and easy. I would recommend Bryan Subaru.

Oh my God they wash my Subaru for free. I love it!The staff are so kind.They really take care the costumers seriouslyI love it!

Honestly the people I spoke to on the phone before I came in were really sweet and kind so I was shocked when I arrived and all the men behind the counter were extremely rude and unhelpful. If you can avoid coming here you should!

This is the second car Ive purchased from Bryan Subaru and Rex Bubacz. Rex is a pleasure to work with and my car buying experience was straight forward and uncomplicated. Rex went above and beyond in helping me choose the right model to fit my needs and budget. The service team is also very friendly and helpful.

Thus far, it has been a pleasure doing business at Bryan Subaru. Their facilities are extremely clean/neat, the customer service is downright excellent, and buying the car was as little a hassle as I could possibly imagine. My salesman, Greg, was as low-pressure/intensity as a cars salesman Ive ever come across.The customer service representatives have always striven to go the extra mile to assist me. They are very friendly, accommodating, and a pleasure to interact with. I highly recommend Bryan Subaru if youre interested in getting an excellent marvel of Japanese engineering.

Ive had multiple poor experiences with their customer service. Enough to finally take the time to give this simple and honest review. I will not be back nor recommend them. I love the Subaru brand and will not support my local Subaru dealership as I travel too much to be restricted to their unprofessionalism.

Another great service center experience.

These guys were so helpful to me when I found myself 500 miles from home with an oil issue. They came to my aid immediately and helped me get back home safely. Cant thank them enough!

Orren Lewis. The sales associate made us feel comfortable which is hard when making a large purchase. He was very knowledgeable, courteous and patient. The trade in value was reasonable. Mr Demma got us through financing expediently. First, but won’t be our last Subaru.

I really liked my sales guy Gerald Dupre. He was very helpful and knowledgeable and I never felt like I was getting a sales pitch. I honestly am just doing this review because I thought he was great.

As always, during my most recent routine service at BRYAN SUBARU, I found their service to be absolutely EXCELLENT! Among the many things I appreciate at Bryan Subaru are the following:a.) Ability to schedule service on-line, with ability to detail items of particular concern;b.) Service adviser was ready & prepared to receive me upon arrival;c.) Continuity of service records for my car;d.) Waiting area was comfortable, with amenities;e.) Staff were friendly and outgoing;f.) Service was performed quickly, minimizing waiting time;g.) Upon completion of the service, the service adviser took the time to go over the repairs and service items with me, to demonstrate that the work had been completed, and completed satisfactorily;h.) I always enjoy the opportunity to say Hi and catch up with my dear friend and ace salesman, Rex Bubacz, during my service visits.

It was haggle free and hassle free. I called for price on a mitsubishi and was given the best price I had received up front on first call. even more surprising was there were no added hidden fees. I got what I wanted for the price I wanted. The process was fast and friendly. And, most importantly, my wife got exactly what she wanted in her new car.

I had a car emergency wherein my old car kicked the bucket the weekend end before school starts. Greg at Bryan Subaru was friendly and more than happy to meet with me on short notice when I called about an offer for their College Grad program. I got a beautiful car for lease at an affordable price and the whole experience went smoothly. I would recommend them to anyone.

We were on a trip around the USA in our new Subaru Acsent and it needed its first oil change. Called for an appointment and spoke to Trey Henry, super nice and helpful man The wait was no longer than an hour and that included the car being washed. On our way back to California received a call from Mr Henry to see how everything was and make sure we were satisfied with the car. I was pleasantly surprised by the phone call. Cant ever remember a service manager checking to see if I was satisfied and making sure my vehicle was running properly. He also said if I ever had any problems to give him a call. I will be recommending my family members to this dealership. They have a real asset in Mr Henry.

The staff here are friendly, knowledgeable and very helpful. My salesman let me drive the process and everything moved efficiently and at the pace I wanted. It felt like I was buying a car and not having one sold to me.

The fastest service I ever had and they did not constantly blow my phone up. Also they asked what price I wanted for the whole car and didnt try to throw their banks in my face. Anyone can manipulate monthly payments, for me its about the bottom line I need the figures for the whole car sale and they respected that and gave me the best offer I could find.

Great sales and service experience! I love doing business with the team at Bryan Subaru. I am biased because I work there, but the service provided is still top notch :)

Rex is about the most knowledgeable guy in the game.

They made a deal over the phone that was fair and reasonable. I drove over an hour to the dealership and when I arrived, price and terms changed, they “misquoted” the offer. I have great credit and had financing arranged at a great rate, so that wasn’t the issue. I believe it was deception and they thought they’d take advantage because I was on the lot. I did not buy and would not deal with Greg or Bryan again.

I ran into multiple problems with Bryan Imports. They did a decent job with the service on my car, but can be a bit shady at times. Make sure you dont let them take advantage.

My salesman Greg was great. He never pressured me to do anything I did not want to do. I felt relaxed and at ease with everything as if I was in control. I loved everything about my experience as Greg was informative and helpful with my first car purchase. I love my new WRX!!!

These folks really care about giving a great experience. Their team (Erin, Jason, and Trey) got me in and out flawlessly. They set the standard high for all their competition.Awesome experience!

Greg Bourgeois has sold me three cars so far over the years and he away does an exemplary job. Andy Daigle also makes everything nice and relaxing when going through the paper work process. I appreciate the work they did for me to help me get my car.

Check in was fast and easy. The person that checked me in was very nice and sufficient. I was very satisfied. The service on the vehicle was did not take long at all either. I was very satisfied.

Car is awesome and appreciate the no pressure sales and working with my unusual situation. I know the Subaru sells itself but thank you for making this the best buying experience of any major purchase i’ve ever had.Thanks again,Dr. Chris Buck Buchanan

Customer service was horrible. They had my license and forgot to give it back. I had left with it accidentally, then they wanted me to come get it (despite obviously not having a car).Felt like a ploy to get me to come back. I should have been offered multiple options, none of which should offset the customer (myself) that was considering spending five digits. The communication and help regarding the issue has been abysmal (still not taken care of).I could go to almost any other dealership and be treated with great care and respect. Most will accommodate me in any way possible to earn my sale. This Subaru dealership went from most likely to get my money to being completely off the table.

Greg and Brian on the sales staff were awesome. Courteous, friendly, and listened instead, not pushy.In parts, Oscar was friendly, took his time and was very helpful.

Took my 2004 Subaru for service/maintenance and had a great experience. They explained everything, kept me informed over time and provided a nice customer loaner for the few days I had to wait for parts.

Our experience was very personal. Sonny was an excellent salesman. It did not feel like it was just about the sale. He was thorough, patient, and worked with our family (and baby!) to find our perfect vehicle at a reasonable price, and offered a loaner while we waited for our Forester to ship in. Courteous, professional, knowledgable, and family-friendly. Great dealership!

I liked our salesman Rex and his very patient gentle calm manner in regards to all our dealings and questions at the dealership about the car we bought. The rest of the staff and service at the dealership was very accommodating and hospitable as well. I would definitely consider keeping all my future car dealings with Bryan Subaru!

These guys sure wont go out of their way to sell you a car! Youre lucky if you ever see the same salesperson twice, because turnover is high and the energy very low here. Used to be a great dealership before Bryan bought it. :-/

The salesman, Greg Bourgeois was available at all hours via email, phone, etc. He found the car IMMEDIATELY when other dealerships said no way. He had all the paperwork done when I arrived. He made no mistakes. Best salesman I have ever had!

They made the entire process painless and as easy as possible. Great dealership. I love my new Outback.

Our salesperson, Greg, was helpful and knowledgable from the beginning, but never put any pressure on us, which my husband and I really appreciated. We were looking for a specific color and he worked hard to locate it and get it to the dealership quickly, while keeping us informed along the way. It was an easy and surprisingly pleasant car-buying experience!

Nice Parts and Charlotte is the Best for handling Customers Appts, Theyve handled All my past recalls Theyve always had alot of return customers there, my Suub hasnt needed repairs so I cant rate their service or mechanics

Everything was fine from 1st contact with Sara Creppel for online pricing through test drives with Sonny West and a good discount and fair trade-in valuation from Josh Daniel.Thanks to all for making this a pleasant experience.

Knowledgeable sales staff that will work with their customers

Very welcoming and clean showroom. Friendly sales person, but not pushy.

After dealing with a Baton Rouge Subaru dealership that pulled some last-minute BS, Josh and Gerald at Bryan were happy to assist in completing a deal the other dealer apparently didnt need. They gave me a below-average fair price for a well-equipped Outback.The entire process was painless, and they went above and beyond in replacing a damaged panel before I left with the car. Rather than have to deal with loaners and exchanges, it was all handled in-house and I drove home with a clean, beautiful car.Gerald was knowledgeable and not at all pushy. The finance manager took a plain no, thank you for an answer in the sales pitch of all the after-sale add-ons. I would definitely recommend Gerald and the dealership to people looking for a Subaru.

Just picked up my 2015 Forester and it was the ultimate experience. Hassle free and Bryan Subaru gave me a great price for my new vehicle and for my trade. Greg Bourgeois, Jennifer and Andy were wonderful to work with. I had the vehicle ordered and it arrived four weeks ahead of schedule. I live on the Northshore and it was worth the ride over the Causeway to deal with such a professional and caring team. Dont waste your time anywhere else! Go to Bryan!

I had the pleasure of working with Joseph JC Chaissan and his team. I had been searching for a car via my insurance’s website. From the moment I walked in, I felt comfortable. They knew my name (and pronounced it correctly!!). They were so patient with me and the steps in buying my car. Always willing to help and answer any questions I had. I found a car I love and they made it easy to purchase it!

These guys were fantastic. My car was supposed to get 2 safety recalls taken care of in Baton Rouge, BR place said they ordered the parts and that it would take a month to come in waited a month..called multiple times,left voicemails and etc. No response, so I decided to drive up there only to find out that the techs have left and they are referring everyone somewhere else. Call the first number they refer me to, they tell me they dont work on my car, so I get a different number, call the 2nd number they dont work on my car, call a 3rd business and they ALSO dont work on my car, after losing my patience and getting yelled at from lady over the phone, she puts me on hold for 5 mins and just gives me customer service number for suzuki in general (couldve done that myself) call them and finally get referred to Bryan Subaru and they gave perfect customer service all the way around. Everything was so simple, had my gas paid for on my return trip to BR, and they even pulled out my aux connection that fell in after my friend accidentally knocked it out of reach!! They definitely went above and beyond.

Very accommodating while I waited. Checked in with me. Let me know what was going on and about how long it would be. Also really treated me like a valued repeat customer.

The sales people are nice and not pushy. However they refuse to order you the car you want because they are only interested in selling the inventory they have on site. I tried multiple times to buy the new Ascent and could not get them to work with me, regardless of price. In the end I had to go to the North shore to order an Ascent.Lowering the star rating down to 1 star from 2 because I tried contacting Morgan Falterman/Lee on the phone 5 times over the course of 5 weeks and left a message. She was just trying to show Google they were responding to poor complaint without actually putting in any effort. Any other sign of the poor customer service.

Pleasure to deal with. Sellers were not pushy, but they did share experiences with the cars. They never made us feel guilty about any decisions we opted for. Car buying was very quick and painless in my opinion.

I agree with the two posters below, Stephen Kerns and Eric Johnson.I had contacted a few people at Bryan about buying a Forester but never heard back from anyone. I create and distribute a personal newsletter annually to over a hundred people. I will be sure to mention, in it, my experience with Bryan Subaru and discourage others from doing business with them.

The worst Subaru dealership I have ever been to (and Ive been to many as I always get my car serviced at a dealership!). They take appointments for service but prioritize walk-ins. Have spent most of day just trying to get an oil change, for which I made an appointment. Also, they have very few loaner cars for warranty-covered service and recalls makes it difficult to get vehicles serviced. Would never consider purchasing my next car from them.