user
Verizon Wireless
4300 Midland Dr #101, Midland, TX 79707, United States
Appearance
Verizon Wireless
Comments
Ev
Review β„–1

Ann is doing quite too well for a new sales rep. Has good knowledge of products which she explains with some added humour πŸ˜‰ I felt at ease throughout my stay.

We
Review β„–2

The staff worked with me for several hours to fix the issue with setting up my new phone, and were very patient and helpful.

Da
Review β„–3

It was an absolute pleasure to work with this wonderful young lady. My wife and I had many questions and we were made to feel extremely honored to be there. All questions were answered to our utmost satisfaction. I look forward to making additional purchases in the future. Thank you again for helping make our day wonderful!

Da
Review β„–4

Had an awesome experience. Very fast service with all my questions answered.

Ch
Review β„–5

Nikita was so helpful in helping my wife and I. I added her to my plan because we just got married. So glad she was there to help! I would recommend going to her to anyone! Thank you again

Ma
Review β„–6

Showed up and was instantly greated. Explained my situation and handled me in a timely matter. I would highly recommend to family and friends. Zachary and his team are the best.

Su
Review β„–7

Rosendo and crew were very helpful in tracking down what happened to my new phone and getting me all set up once it arrived. (They were even nice to me when I wasn’t being very nice) Kudos!! Very polite! Very knowledgeable! Highly recommend!

Jo
Review β„–8

Very pleasant staff, was very helpful. My husband I like this location better than the others and this is where we will do our business. Thank you very much!

Li
Review β„–9

Nikkita was excellent! She was very patient and helpful! Service with a smile 😊 Thank you for making my visit pleasant.

Ve
Review β„–10

Cailin was extremely helpful and knowledgeable. Very good service.

ol
Review β„–11

Cailain koop is probably the best customer service attendant I have met .. she took her time and offered easier way to interact

An
Review β„–12

Came in to upgrade my broken iPhone. Cailin was able to find a great deal that included trade in on my broken phone. Then, when the process didn’t go quite as planned; Cailin worked diligently to make sure everything got put back in orderβ€”not an easy task. Thankful that she got it done!

Jo
Review β„–13

The young lady who helped was very professional and well mannered. Was able to help resolve my issue quickly and provided exemplary customer service

Ad
Review β„–14

Experience was wonderful. My representative was Rosendo Aguilera and he was great. Very helpful, informative, so polite and professional. I will highly recommend people to go see him at his location.

De
Review β„–15

Very helpful and service was very quick.

be
Review β„–16

Very helpful and had a great attitude.

Za
Review β„–17

Just finished a LONG, and SUCCESSFUL experience at the Verizon Store. I appreciate Shannons patience and persistence working through a switch from a different carrier to Verizon. Also, sense we were in the store for a while, I noticed Melissa the store manager, showing strong leadership and communication skills when guiding staff through some of the processes.

Ja
Review β„–18

It seemed to look professional. Unfortunately they werent able to help us with what we were needing help with. But the lady was very attentive and helped with everything she could help with.

Lo
Review β„–19

Very fast service!! Took my sons new phone in to get it activated and they were great!! Very nice and greats service!

Ke
Review β„–20

Friendly and knowledgeable staff

Ka
Review β„–21

Marissa wasn’t our original person we sat down with, but she saw we was having some trouble an stepped in an solved all our problems!

Ke
Review β„–22

She was very knowledgeable and friendly. I love working with her.

Re
Review β„–23

Ross, at Verizon, was so helpful and patient getting me set up with a new phone! Will use this store over the others in town for friendly service.

AJ
Review β„–24

Shannon was excellent ! Very helpful and intelligence on all the questions that I had she even helped me set up my new phone

Ju
Review β„–25

Y’all were amazing helped me out in need. Gave me what I wanted

Jo
Review β„–26

Great place. Nikkita was very helpful and professional.

Ca
Review β„–27

10/10 would recommend

Va
Review β„–28

Cailin was patient and super sweet with our toddler. Cell phone stores can be very boring for a 3 year old. She gave my daughter some post it notes, and my little girl started drawing her holding Cailins hand and drew her some flowers. She was actually sad to leave her new friend at the end. Great, amazing, excellent customer service Cailin! The manager was also always near by. I was more than satisfied with our experience. Cailin did a great job helping me switch my service on my existing phone from another provider. No pressure to buy a new phone. Only 100% great customer service and exactly what I came in for. Thank you for making it so easy.

Ch
Review β„–29

My Experience Went Well..I Walked Out Very Satisfied..Great Customer Service!

O'
Review β„–30

This store is absolutely phenomenal!! Melissa the manager was truly an amazing leader and has a very great team! Haley, Isabel, Ron and Jacqueline, were all very helpful, i was the only customer in the store and they all helped me set up my devices, and install the humX in my vehicle. I highly recommend this store and their team to anyone and everyone!

Sa
Review β„–31

Quality service. Fast and reliable.

Ge
Review β„–32

That k you for your help. I just love Verizon.

An
Review β„–33

Great customer service and great phone πŸ“± selection

Sa
Review β„–34

Highly recommend this location. I went in looking to reduce payments due to high bill at my previous service and Andrew was so helpful. I had about a thousand questions and he very patiently answered everything and made the switch so simple for me. Thank you again Andrew, much appreciated!!

Jo
Review β„–35

Very courteous and helpful

Ji
Review β„–36

Great experience would definitely recommend

Be
Review β„–37

Calin was very nice and helpful

So
Review β„–38

Went into the store to look at phones for my grandpa. Andrew helped me and he was very professional and extremely informing ! He didn’t even care I was looking at flip phones instead of the newest smartphone. He helped me find the perfect match where the screen and numbers were big enough for my grandpa to see ! Thank you so much for the good customer service and the store is also very nice and well kept.

vi
Review β„–39

Great service very helpful.

Pa
Review β„–40

Ross Aguilera helped me a lot today - he was very patient and kind to help a 70 year old woman.

To
Review β„–41

Awesome service! The store manger and Jocelyn were amazing. I didn’t go into to buy anything, but my technical issue was resolved and saved me from buying a new phone. Highly recommend this location over the corporate store.

Sa
Review β„–42

Awesome customer service! I know theyve had some bad employees at this location before, but the current store manager and staff are outstanding. I had a major mix up on my account that was of my own making. They were very polite and worked with me for 4 days trying to get it straight. They never gave up until it was right.

Cu
Review β„–43

Excellent team player.

Ma
Review β„–44

Great friendly people and great service

se
Review β„–45

Absolutely awesome here.... Very kind and know theyre work...... Thank you so much.... Will definitely return

De
Review β„–46

They went out of their way to help me when they didnt have to because of the circumstances I presented. The woman that helped me was an angel.

Mi
Review β„–47

Awesome experience! All of the staff was very helpful, friendly, and knowledgeable. Great customer service.

Ga
Review β„–48

Rosendo knows his iPhones I got the 12

Ry
Review β„–49

Employee upgraded protection plan without asking.

Os
Review β„–50

Awesome service!

Ja
Review β„–51

Dont believe anything they say in person or over the phone. I have no idea if the information given to my wife and I was a lie or if they just dont know Verizon policy.I bought a jet pack that had been returned from someone else. Despite speaking with the district manager and the sales personnel several times and being told, the problem was corrected I now have a mark on my credit rating. When I call Verizon they consistently say its the cancellation fee for the very jet pack Im still using!If I could give them negative stars I would.

Co
Review β„–52

Myra was patient and answered all my questions.

Jo
Review β„–53

Pretty good

El
Review β„–54

Les and Kidist are awesome! I bought some new ear buds the earbuds are amazing!! Thanks yall! Awesome deal and awesome price and great people! Made my bad day better!!

Ju
Review β„–55

Good place

Je
Review β„–56

Services offered and phones were good however the sales associate took way too long and didnt even set up our phones because no time was left after waiting almost 3 hours. We knew what we wanted so it should have been faster.

Ja
Review β„–57

Got In and out quickly. Store was clean and Adam was very professional.

Al
Review β„–58

Ive gone into this store three times now. Every time, the customer service is outstanding. I found this little Verizon after the two other Verizon stores in town refused to take the time to activate a SIM chip for me.

jo
Review β„–59

Amazing experience!! Would reccomend this to any and everybody who needs service with their cell phone. Everybody was smiling and greeted me at the door. I actually felt like a valued customer. They answered every question with a detailed answer. Very professional workplace, I left there knowing more about my plan and phone than I did entering the store. I would have to say the only bad thing I experienced was a woman with a really bad attitude. I believe she was a customer. They were doing all they could for her but she just didnt appreciate it. But on my part, great service would visit any every time I have a question about my service!!!

Je
Review β„–60

I think he was very friendly however did not have in stock what i needed and he did not offer to help call to get phone setup with same number which would make it easier for an older person who doesnt know much about it to switch to this company.

Li
Review β„–61

Ashley goes all out to satisfy & help her customers, Don is awesome too. Very nice and professional service.

Al
Review β„–62

Every time I go in this store I enjoy doing business here. Switched from at&t due to crappy customer service, so glad this store is so helpful.

Ro
Review β„–63

Worst service Ive ever had. EVeryone seems as if they are all stoned and never worked with a phone before or know how to explain service. I would not recommend this place to anybody. They messed up my bill and I had to wait several hours before anything was resolved. Very very poor service and the people they hire do not look professional.

Fe
Review β„–64

Awesome service and very nice professional workersπŸ‘πŸ‘πŸ˜»

Ma
Review β„–65

The store manager was on the phone talking to her husband while she made me wait an hour for her attentionShe was racistShe was not helpfulThey did a scam to me, gave me a phone that was having scratches and spots, when i told them inmediately after receiving the phone that it was used they told me to come in 3 or 4 days and when i came back she wanted to charge me half of the price of the device to switch it.That iphone 4s they are giving away for $100 doesnt work because it wont let you download the latest version of the operating system so the apps on the app store wont work at all (because all of them are updated for the latest operating system which this device wont support)Never ever go to this store.Also she was having the SSN card she scan from customers on top of her desk where everyone could see it (remember this is supposed to be a confidential document)

To
Review β„–66

Worst service Ive ever had I asked a few questions and they said idk idk go to the other Verizon and they will know more. Whats the whole point of this Verizon if they send you to the other one?

NA
Review β„–67

They only want to help you if you bought your phone from them does not matter if there a Verizon dealer.

Na
Review β„–68

Good for nearby population

Mi
Review β„–69

Great ServiceThanks

Ru
Review β„–70

Dont call these people asking for anything! They dont know anything and then hang up on you. Rude!!!

Lo
Review β„–71

Amazing Customer Service

Ji
Review β„–72

Expensive but necessary.

Al
Review β„–73

A good one

Te
Review β„–74

Behind the times

ed
Review β„–75

Excellent

No
Review β„–76

Need more staff

Yu
Review β„–77

πŸ’―πŸ’―πŸ’―

Information
15 Photos
77 Comments
4.2 Rating
  • Address:4300 Midland Dr #101, Midland, TX 79707, United States
  • Site:http://mobiledestination.com/
  • Phone:+1 432-704-5441
Categories
  • Cell phone store
  • Cell phone accessory store
  • Telecommunications service provider
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Similar organizations