Great little store. Friendly staff. Excellent selection. Their house blends are also pretty good. Granted, COVID has messed up their supply chain, but you cant pick on them for circumstances beyond their control.

I accidentally parked in one of their designated parking spots for a few hours. I am sincerely sorry. I simply didnt notice the markings because Im never in this area. I came out to find advertisements and stickers obviously from the vape shop on my car. I make no excuse and am sorry for my mistake, but I dont think its appropriate or legal for most likely an employee touching my car.

Since covid, they seem to be out stock on of a lot of things. What turned me off is that the price of what I always get fluctuates depending on who’s working. Well - that’s because some of the workers give themselves their own tip when they run your card. I noticed it once when he said my total, flipped the tablet over and quickly tapped to the next screen for me to sign. The tip amount said $3 and he probably was hoping I didn’t notice. That’s literal theft and poor business practice.

Great selection of devices and juices but the covid health standards are definitely not the best.

Ive made the mistake of not googling reviews of this online store before purchase. I ordered on May 7, 2020, it is now May 21, 2020. I emailed them... got nothing back. My account says PAID and not fulfilled. No label printed, no tracking info, no backorder notice. I imagine its gonna stay that way. Item says in stock, its in stock at numerous other stores, this place had the best price and color option I wanted. Now Im screwed because I cant afford to reorder from somewhere else. Id advise this company to remove their website and just operate in person because it seems the reviews for the store is actually good. Id advise potential customers to order from reputable online retailers... like I should have. Live and learn tho. It sucks getting ripped off.

If you order online- consider your money gone. I ordered a product that they didn’t even carry anymore off their website and when I realized it- promptly asked for a refund. I’m still waiting 6 weeks later. Gonna report to Better Business Bureau.

I received my order today... Sounds weird right? With all the people complaining... Update your website or take it down. Stop taking peoples money if you have nothing in stock. Ordered a white dreamer and they sent me a copper dreamer... Really? This isnt a mistake several people in my group ordered from you and almost all got a different finish than requested. If you do not have the staff to get the orders moving or the product in stock quit taking peoples money. I gave you 2 stars because I did get a product not the correct color but it was the product at that. Organize yourselves and take the website down or refund everyones product. Im sure with all the money you have from everyone you can hire 2-3 extra people to help you for a couple of days and get these orders fulfilled.

WOW!! I ordered over a month ago and still didnt receive my order 😔 very sad I could of been a great customer. At least let people know whats going on.So now its been 8 months or so and I did receive a email from the owner with an apology but no refund,he said if I wanted my $40 back I would have to travel 4 states over to him 🤣😂. Hopefully nobody is shopping with him anymore.

I placed an order 7 weeks ago. After 2 weeks I decided to choose a different shop. I was given the runaround by employees and the owner himself, telling me my order was ready to be shipped, the status of my refund was processing....excuse after excuse which should be transparent to me, the customer. In light of the pandemic, Ive been more patient than I need to be and I understand...to an extent. This is however, the WORST customer service Ive ever experienced. For the past 3 weeks Ive been completely ignored altogether. I cant get through to anybody and I call, text, email, the various locations, employees, and the owner himself. This is theft. I want my $88.55 back.

Placed an order over a month ago, received only a generic mass email indicating they were behind, which is understandable, but the level of communication is just not there. Now at the point of complete avoidance when i send an email or facebook message. it looks like i will have to dispute the charge with my cc company unfortunately. All we are asking for is an explanation of what is going on with our orders, if they cant be fulfilled, then cancel them and refund out money.. i place a pretty large order, sad that another company will now get my business instead

If I could give 0 stars I would. Never left a bad review on business in my life. They say it’s in stock they take your money. Then you spend the next two months talking to billy trying to get your money back. Then when he finally said he was gonna refund me he just ghosted on me. Refund my card!!!!!

Do not go here. I purchased something yesterday for $16.13 and I paid with a $20 bill. The clerk gave me $3 in change. Either give me the remaining $0.87 cents or $4. Blatant theft.

This place is a joke! I ordered juices and coils from them online. I got a shipping label created notification but its been in pre-shipment for 7 weeks now! Ive sent multiple emails trying to cancel my order and trying to get updates on it! Ive received 3 return emails stating product will be sent out in the next few days product will be sent out by the end of the week blah blah blah! So here it is 7 weeks later, still not returning my emails and still no product! This place is horrible, do not purchase from them!!!!

I too placed an order a week ago and have also written emails requesting info on when my order will ship and DID NOT see the negative reviews until afterwards! I will be calling my bank in the morning to have the charges reversed, so good luck...the only thing you gained from me was a negative review....and from the sounds of it you probably will be hearing from the Internet crimes unit as well! Hope you have fun with that!

Gonna follow the trend here. The store is good, but if you order online you’re just getting yourself screwed. I ordered about a month ago and the delivery hasn’t even shipped yet. Don’t try e-mailing the owner Billy either he won’t respond. Just be prepared to make a charge-back on your card if you order online.

I have been provided 4 different dates as to when my order that was placed on 4/21 would ship. The owner also went as far as to promise that the order would ship out different dates. The manager Cole has also lied to me about when I can expect my order to ship. If you need juice DO NOT buy from this place. They are nothing more than thieves. I have filed complaints with the BBB, MN Attorney General, GoDaddy.com which is who they have their domain registered to.Update from 5/22: My tracking info updated on Monday 5/18 with an expected delivery date of 5/22. I got notification that it was delivered yesterday, turns out they diverted the package back to their office. Shows it was delivered to Forest Lake, MN at 9:59am yesterday. This is definitely a scam or the owner and employees are very much inept and should not ATTEMPT to run a business.

I would give 0 stars if able to. I ordered at the beginning of May. Received pre shipment tracking on May 5th. I understand the pandemic but been getting the run-around WHEN they decided to get back to me. Almost July and still havent received my order. I would never buy from these people again. DO NOT BUY FROM THEM. Ive received orders from a lot of places for a lot of things without issues during this whole pandemic. Thats just an excuse for this company. Poor business management.

Just not too impressed with their service and supply. I ordered a few weeks ago and they said that as soon as I ordered they in turn order the product from their suppliers, instead of actually having the product in stock as the website reflects. Im no business man but I think this is improper. Still no word on when my stuff will actually be their to then ship to me, I might add that the shipping label was made back right after I ordered it even before they had it to ship. Maybe this is a way for them to try and keep you binded to the order!?

The guys are always so polite and knowledgeable about their products, I visit there about once a month and wont shop anywhere else for my vape needs.

Unfortunately I will be joining the recent trend of ordering from them online and not getting anything in return. They created a shipping label about 3 weeks ago and had it made it to the post office I wouldve received it in 2 days. When I email I never get a response. I will be turning to the BBB and doing a chargeback on my card. I would recommend others to do a chargeback as well if you havent received your items. For those of you that havent purchased yet DONT. And honestly I dont know how the physical location is but based on my online experience Id never go there.

Take care that people do not keep falling. The page is not reliable. More than 10 days have passed and they do not answer or anything.I have been trying to communicate with them for several attempts and nothing is understood that we are going through a situation like COVID-19 but they can at least write a statement on their page but they DONT STILL COGINATE THE PEOPLES MONEY THAT LOOKS VERY BAD OR EARLY THEY WILL HAVE CONSEQUENCES BECAUSE IT IS THEFT AND CREDIT CARDS ARE USED

Its been about a week and my order hasnt been shipped. No emails, nothing. I tried to contact the owner for the status but cant seem to get ahold of anyone. They took my money right away. Looking to get a refund.

Great place to stop by. All the workers are kind and knowledgeable and give honest opinion. Wouldn’t go anywhere else fasho

I called their local jurisdiction to file a police report and spoke with an officer who was very nice and helpful.... I urge you to do the same if you were ripped off...

Really nice place, has great staff who are both friendly and helpful. Honestly the best vape shop Ive been too. Place has a great atmosphere to it. Youre able to try a variety of juices and mix different ones to make your own. Overall fantastic place, I would definitely recommend.

Also did not read reviews beforehand, spent 107.00 back in April on the 27th, I get a email says deliverd on may 21st. Didnt get anything though, so I did some digging and my package was shipped to the companys adress not mine.

The main kid who works there is the most friendly, helpful, kind person! Its hard to find good costumer service now days and this place HANDS DOWN has the BEST costumer service around town! The juices are packed full of flavor and its always so clean every time i go in! So happy we have you guys just right down the road now!

DO NOT ORDER ONLINE. ALL REVIEWS BELOW THAT WERE ORDERED ONLINE WERE NEVER FILLED AND MONEY NOT RETURNED! WISH I HAD READ THE REVIEWS BEFORE I ORDERED. NOW, APPARENTLY IM OUT $100. DISGUSTING!Ordered online 11 days ago and order still hasnt shipped. The tracking app they tell you to download is not helpful. Sent an email but got no response. Just sent another so I hope they get back to me. Spent $100 on order that I need before may 15, cuz I live in New York and governor has made it illegal to purchase flavored vape in store or online as of that date. Will change my review if they contact me or I get my order.

DO NOT ORDER FROM HERE. THEY ARE SCAMMERS. I ORDERED $70 WORTH OF LAVA PODS, TO NEVER RECEIVE THEM. I CALLED FOR WEEKS AND WHEN I FINALLY GOT AN ANSWER THE KID SAID THEY WERE LISTED AT THE WRONG PRICE, THEY WILL NOT SHIP. BUT YET, THEY ARE STILL LISTED AT THE SAME PRICE A FEW MONTHS LATER. I ASKED FOR A REFUND AND DIDNT RECEIVE ONE. SO I SETTLED IT WITH THE BANK. THE BANK REFUNDED ME ON THE SPOT. ONLY IF CLOUD X VAPES KNEW HOW TO DO THAT. THEY ALSO SEND ME EMAILS ABOUT EVERY 2 WEEKS STATING THAT THEIR DISTRIBUTOR IS SLOW SO NOBODYS ORDERS ARE SHIPPING. REQUEST YOUR REFUNDS BECAUSE YOU WONT BE GETTING YOUR PRODUCT, UNLESS YOU WANT TO WAIT TO HEAR THE DISAPPOINTMENT THAT THEY CANT GET WHAT YOU WANT. ALSO MY GIRLFRIEND ORDERED LAVA PODS AND A BOTTLE TOTALING MORE THAN $40. THEY GAVE HER THE SAME RUN AROUND ABOUT THE PODS BUT THE JUICE WAS GOOD TO SHIP. SO THEN THEY ASK IF SHE WANTED ANYTHING ELSE, SHE SAID ANOTHER BOTTLE OF JUICE. SO THEN WHOMEVER WAS HELPING HER CHARGED HER CARD ON THEIR FILE FOR ANOTHER BOTTLE, RATHER THAN PUTTING IT TOWARD THE DEBT THEY OWE HER. SO APPROXIMATELY $50 FOR TWO BOTTLES TOTALING $16. SHE CALLS DAILY FOR HER MONEY BUT DOESNT RECEIVE. TODAY WE WILL CALL THE BANK. UNACCEPTABLE BUSINESS ETHICS. TO THE OWNER WHO WILL PROBABLY TRY TO BRING THIS POST DOWN. FOCUS ON RIGHTEOUSNESS, NOT YOUR REVIEWS. YOUR REVIEWS ARE ONLY GOOD THROUGH RIGHTEOUSNESS, NOT ARGUING THE PEOPLE YOU SCREWED OUT OF MONEY FOR MONTHS. THIS TO ME LOOKS LIKE A SCHEME TO HAVE A SHORT TERM LOAN THROUGH THE TOUGH TIMES. DONT FALL FOR THIS BUSINESS NONSENSE BEFORE THEY KNOW THEYLL HAVE A CEASE AND DESIST ON THEIR DOOR, IF THEY KEEP THIS UP.

Im glad to see they are great in the store, but Im thinking the online ordering is a scam.

Company is scamming people do not order anything from them you will never get it, and owner is a liar does not respond up emails or anything. Waiting a month for something that was supposedly in stock but it was never shipped and cant get a refund. Reporting them to the BBB and talking with my lawyer to see what can be done to make sure this guy never scams anyone again.

As everyone else is saying here, DO NOT ORDER FROM THIS SHOP. IT IS A SCAM/THEFT. I placed an order over 6 weeks ago and have been more than patient. I have attempted to make contact with someone more than 5 times and have yet to hear anything. I want my $80 back, but I doubt I’ll ever see it.

DO NOT ORDER FROM THIS PLACE. These guys are running a scam. I placed an order on April 3rd for Juno Mango pods which they showed in stock online. My card was billed on April 6th but I did not receive tracking information. After 10 days and multiple attempts to contact them I finally get a return call from Billy Shocinski that he is at the post office shipping online orders and would send tracking info, which never happened. After several more attempts to contact them I get a text from Billy Shocinski on April 14th that they have been backed up due to the Covid19 pandemic and the product is no longer available. I then asked Billy Shocinski to refund my purchase.They refuse to refund my credit card for items that were not shipped nor available. I eventually disputed the charge with my credit card company and will let them handle it with the Federal Trade Commission.

I placed an order about 10 days ago. Received a confirmation too. They took the money but havent received order status. Called several times and received no response. They have my $42 but I have nothing. Beware of this rip-off.

Placed an order on 04/18/2020 paid $112.70 for 3 snow wolfe xfeng mods, been getting run around ever since by promising to ship it out. . today is 05/18/2020 and still have yet to receive my products i paid for. i have filed a complaint with the BBB, AG of MN, AG of AZ, FBI for internet crimes, and Godaddy who their domain is registered to. PEOPLE PLEASE DONT PURCHASE ITEMS FROM THEM THEY ARE SCAMMING AND TAKING MONEY AND NOT SHIPPING PRODUCTS. THIS IS THEFT!

Cloud x vapes is a fake store because the owner keeps all the online money and does not send anything out i want to let everyone know they are a scam please for the love of god dont buy from them if you care about your bank account and money scam company

I’ve been to a lot of different vape shops. This one is by far the best. We used to live down the street but moved about 50 miles away 3 months ago and we still get our juice and supplies here! Awesome flavors, good prices and friendly (and super helpful) staff!

Thieves ... Do not order on line ... They just keep your money and then ignore you !!!

This is my only stop when it comes to my smoke and tobacco side of my life. Countless glass options, super helpful staff, chill spot to hang out, and extremely affordable. Swing in here and get after it.

I ordered 66 days ago. Still no product, still no refund. Im calling the Attorney General.

Great customer service! They can mix and match any kind of juice for you. Have over 10,000 flavors. Great prices for everything!

Horrible company, check out their facebook page, they take online orders and never ship the product, Theyve done this to hundreds of customers. When you call them first they get vulgar and profane then block your number

I placed an order with them on 3/29 and it did take awhile to get it but they stayed in contact with me about it. I did finally receive it and while it was missing an item they refunded me. They are just another business struggling to keep up during CovidA

Same here, its been aLmost a month with a tracking to make you think its being shipped out but NOTHING!!! NICE JOB BILLY, MAYBE YOU SHOULD GO WORK FOR THE GOVERNMENT...

Probably my favorite vape shop around. I highly recommend going Thursday-Saturday as Spencer is the most helpful and knowledgeable person at the shop.

Great. Shop! Nice employees and very high variety of juices, all of which are delicious. Highly recommended. My favorite shop in the Twin Cities

I recently started vaping and the owner and employees have been so incredibly helpful! They have great prices on house blends and are very knowledgeable. I highly recommend this shop.

Ive been to many vape shops and the owners all are kind. What separates this from the rest is their vast knowledge of anything you need to know and their delicious house-made juice. No need to go anywhere else, best prices in town.

Great shop. The people are great. Staff is friendly. There are over 10,000 flavor mixes to choose from. Great store.

Very good customer service. Has everything you could need and more

Staff is extremely helpful and knowledgeable. Amazing selection of mods, coils, premium juices and CBD. The staff can mix up any combination of flavors in the house juice. Have a question, this is the shop that can help.

Billy is the best. Always mixes great juices and has tons of flavors. New favorite place.

I love this shop I have been going to cloud x for a long time and I have never gone to any other store for juice. The staff and owner are really good people and its a great place to chill and talk to cool people.

I’ve been to many shops around the world in my life. I have never been to a place that matches the quality of fluid, as well as the personnel service. I just got monster assault from the owner and it matches the drink perfectly. Thanks guys

This place is my go to shop. The unique flavoring available here is what makes me go back. The staff are phenomenal and the owner and other staff are relatable and young.

This place has the best premiums and the best house blends. you can choose like thousands and it always tastes perfect !!

Only carry 0mg and then they add the nic.This completely defeats the purpose of the tamper proof bottles.

Great custom juice options. At good prices. Worth a trip. Also large selection of mods.

Great prices. Wonderful staff. This is my new goto vape store.

Been almost 2 months this place in a scam an fraud take your money but do not have the product instock is false advertisement an against the law never buy or order from this place !!!!

I wish I could give 0 stars. Ordered three weeks ago and havent gotten my product or my money back as they promised. Been messaging with Billy(owner) and Cole (manager) and being told nothing but lies.

Huge selection. Great prices. Friendly staff 👍🏻

Worst store ever!

Still waiting for my order for a month now and I ask for a refund . Noone even getting back to me . So guess I got rob . Time to report this place

Love cloud x vapes !!! They have amazing flavors they have over 10000 plus flavors to choose from . Every time I come in I just ask for a good flavor for them to mix me up and it’s always good . Great customer service always help me with my needs !

Love cloud x vapes !!! They have amazing flavors they have over 10000 plus flavors to choose from . Every time I come in I just ask for a good flavor for them to mix me up and it’s always good . Great customer service always help me with my needs !

Very helpful staff, they blend their own e-juice

The attitude of the guy behind the counter made me want to leave right away, not professional at all. I did get juice as i was totally out, and the marker he used to write the flavor name on the bottle with rubbed off onto my hands. Low quality labels and juice tasted like chemicals.

No product no refund no contact no nothing do not order from this company weather online or in-store they do not provide any product at all

Place has gone downhill in terms of customer service and quality. Last time I got juices here they tasted like pepper and were unusable...tried to have them replaced but was told no. Id go somewhere else

My first visit in the Minnetonka store. I had permission to use CBD. They helped me pick the best, and also with vape for nicotine. Both relax and assist with pain in a safe way. Yay for the quality, and big thanks for caring!

Ordered something from them about a month ago have not received it and they haven’t returned my money in fact they don’t even have what I wanted in stock but they took my money and still advertise as having it

Ninja said cloud x vapes is lit so i think they are lit. Team ninja for life

SCAM!!! DO NOT BUY ANYTHING FROM THESE PEOPLE!!! They will take your money and send you nothing. Had to get my bank to do a chargeback after almost 8 weeks. ZERO STARS!

Always nice and offer really good deals. I always pick up 100mls of their candy king selection

Do not recommend. Flavors dont taste right.

Great service and the best juice and deals I’ve ever had

Been over week here as well wish I read reviews first they rip you off online!

Very friendly staff, first time coming here and already I know Ill be coming this way for juice and all my vaping needs. Highly recommend this place!

SCAM ARTISTS. They take your money, wont send product and will not respond. BUYER BEWARE.

Cool place bro...

Best place to go for cheap juice

Place is a joke!!!!!!!!!!!!they take your money and dont ship what you paid for with your hard earned money. do not buy anything from them!!!!!!!

They told me they had a product in stock on the phone. I drove all the way there and they dont even carry that item.

Nice in there.

Amazing place great atmosphere!!

Billy does a great job

Good price on juice

This shop is dumb💯💯

Cheaper liguid

Best place in town!!!!

DO NOT ORDER FROM THEM!!!!!!!!!!!!!!!!SCAM FOR SURE!!!!!!!!!!!!!!

Wow.. well they sell 45 dollar Vapes for 75.00.. they sell 105.00 dollar kratom for 350.00.. I dont care if they have a TV and a pool table.. they go in the back to mix your vape juice to the desired level and sell it also for marked up prices.. and they use their own nicotine so who knows what kinda garbage their selling. What a joke

Firrrreeee