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Service King Collision Mokena
9646 196th St, Mokena, IL 60448, United States
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Service King Collision Mokena
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Sa
Review №1

Good quality repair. Cant tell the difference. Paint match came out good too. I was notified of the repairs progress almost every day and it was even ready a day earlier than promised. Overall very good experience.

33
Review №2

The employees at Mokena Service King are Top Notch! They always fit me in quickly and return my car on time or early, clean, and beautifully repaired! A++ workmanship! A++ professionalism! A++ Attitude and friendliness. I 200% recommend this shop 👍🏼

Da
Review №3

I Recommend Service King they let me know on the progress of the repair and it was finished 3 days before estimated my car looks great. Im very happy with the quality of the work they did. They really know how to take care of a customer They even took the fog out of my headlight lenses for free there sparkling. Thank you Service King Great job.

De
Review №4

They kept me up to date and was on time with finishing my vehicle. My car looks amazing as if no accident ever occurred. Im forever grateful!

St
Review №5

Unbelievably this was the 2nd time in a little over a year my poor new car has had to go to Service King in Mokena to get fixed. Once again everything went great. I was kept up-to-date as to the progress of the car. I got the car back it was like brand new, inside and out. It was amazing. They called to follow up to see if I was happy how could it not be. Great service beginning to end.

Vi
Review №6

If you need body work I highly recommend this shop. I was in an accident and had to have my car repaired. Having to deal with an accident is stressful enough but the customer service at this location is above and beyond. I got text messages daily updating me with how the process was moving. Here’s a business that’s ACTUALLY TRYING!! You definitely don’t find businesses like this any industry anymore.

Ja
Review №7

I came to this repair shop since it was a direct shop associated with progressive auto insurance. I recently had someone hit my car while it was parked overnight. They notified me almost everyday of the progress of the car along with a website that had a tracker. In the end my car was done ahead of schedule. Upon pickup I noticed they restored it fully and it looked amazing! I would recommend this place to anyone for repairs

Ge
Review №8

Went to the Service King when I was rear-ended. They were prompt, professional, and their work was great. Having to repair body work due to a collision stinks, but Service King really made the experience as painless as possible.

Jo
Review №9

Service King is amazing from beginning to end. They keep you well informed throughout the process and they do a great job. Will always use Service King.

Er
Review №10

The people at Service King are fantastic. They have done body work on my car on two occasions. Can not even tell my car was in an accident. Best body shop and best body work I have ever had. No one else will even come close to doing the professional work of this body shop.

An
Review №11

Right now I am giving them a five rating. I am here because of a bad experience with an accident! Until they are done with my car I will update my rating and how well they did. When I arrived this morning you took care of me right away covered some issues today that I was worried about and they are keeping me abreast of whats going on with the car. So for now so far so good! This is an update from a prior rating and we are keeping it at a 5-star rating plus. They did an exceptionally great job! They kept us informed every bit of the way with text messages. They cleaned our car inside out I cant say anyting but great job guys. I definitely recommend them recommend them recommend them!!! Pictures are before and after really impress on how far they went with customer service. If we ever need them again we will definitely go back to the Mokena office.

We
Review №12

Very nice shop

Bi
Review №13

Service King is a great place to do business with! Lets you know from start to finish highly recommend!

Gr
Review №14

Everyone at Service King in Mokena was extremely pleasant and professional. They made the process of getting the estimate through the repair process very quick and convenient. My car was ready when promised and work was impeccable.

Ma
Review №15

Excellent service, professionalism and communication. Great quality work at great prices. Also, vehicle was complete ahead of schedule. Best experience I’ve ever had with a body shop.

De
Review №16

They do great work and have excellent customer service.

Ly
Review №17

I had damage done to the front of my car, pretty upsetting considering I just got my car. Luckily, I brought it here to Service King and everything was done beautifully, quickly, and professionally. Super pleased with how everything went and very happy with how my car looks.

Je
Review №18

Great people to do business with. Did great work and all staff friendly and professional. Second time I used them and I was not disappointed.

Ma
Review №19

They know how to fix cars, but they dont do 100% job

Mi
Review №20

Amazing!! My wife backed into my car and caused body damage. Service King was able to fit me in the same day and had my car back to me under 1 week. In addition they were super responsive.I will be going to them for all my auto body needs

Ro
Review №21

I have had the pleasure of working with Alex and her crew on several occasions. They are always pleasant, professional with the result being a great repair. I wouldnt use anyone else!

Ma
Review №22

Very professional and efficient service. Kept me updated the whole time.

An
Review №23

Great Service, very professional car was finished 1 day earlier then first quoted. Daily text messages to keep me updated on the progress. Used insurance so progressive rental car was picked up and dropped off at the Service King Location. 10 out of 10

Ji
Review №24

Very friendly and professional staff.I also love the text link, great job!!

Ju
Review №25

My husband had a flat tire, it was on the weekend. Thankful they were open and took care of it right away.

Li
Review №26

Service King did a great job repairing my car after being rear ended. Kept me informed through the whole time it was being repaired & promptly got back to me with any questions I had. The service was excellent & if ever needed again I would not hesitate going to them.

Ja
Review №27

Management is absolutely rude!!!

Qu
Review №28

I will never take any of my cars anywhere else, but to you

Ja
Review №29

Everyone at Service King Collision in Mokena was wonderful in their customer service, their attention to detail in the repairs of my car, and their follow up to make sure I was 100% satisfied - which I most definietly am. Jennifer was awesome the entire time, and Tom the GM runs a great operation. I recommend anyone who needs collision repairs choose Service King, especially this location and you will not be disappointed!

Sa
Review №30

Save your money this place is junk they dont care about your car or your hard earned money MOKENA LOCATION

Ma
Review №31

JENNIFER THE RECEPTIONIST IS GOD SENT! im not sure shes the receptionist I honestly think she runs the place. Mrs Jennifer as i call her now kept me in the loop and got my car back to me a WEEK ahead of schedule. i wanted to personally thank her for great, awesome, and amazing customer service she is the best!!!!! Martize Dellinger

Ke
Review №32

My insurance company, Allstate, referred me to Service King and I am happy they did! I was very upset when my car was damaged while driving through a construction zone, but Service King made the whole process seamless. From working with my insurance claim, getting a rental car, and finishing my car repairs early, they made the experience very easy!

Li
Review №33

I brought my car to Service King in Mokena, and they did a fabulous job repairing the damage to my car. My car was not that old, however when I went to pick up my vehicle, it looked like a brand new car inside and out! Everything inside my car was so clean; in fact, my daughter lost an earring about a year ago that she received when we went to Disney World. The team members at Service King found it as they were detailing my car—she was so surprised when she reached in the cup holder and noticed her earring! Thank you Service King Mokena for making my experience such great one!

La
Review №34

Wow!! I am super happy with service king!! I was in and out in MINUTES. Super friendly people and very quick service. They keep you updated throughout the whole process so you know when to expect your car to be ready. Not only that they cleaned my entire car inside and out!! As a mother, that sort of things gets neglected especially in the winter. I was so thrilled to he able to check one more thing off my endlist checklist.

Ja
Review №35

They updated me on everything and my car was returned looking great and on time.

Ro
Review №36

Worst service ever.

Pa
Review №37

They did a great job on my car got it done in a timely manner. Friendly staff. Answered my question. If I need any body work on my car I will go to them again.

Ia
Review №38

The service was amazing. The repair was done in a timely fashion and we were updated along each step of the process.

Jo
Review №39

Pulled up, met at door, walked away. Came back when finished early and did the same. There is a reason they are a guaranteed provider for so many insurance companies. Good people.

Li
Review №40

These nice folks here have taken care of my moms vehicle a few times now and I have never had to get involved. “Like new” condition when they are done. The car was given back to us clean inside and out as well. Service King wins my business if I ever need them.

An
Review №41

I will always use service king in mokena when needed. I have brought my Honda Civic in three teamsOnce to fix my drivers side door that was damaged and to fix my driver side mirror that got broken off and it turned out excellent. Second time my car was rear ended which resulted in the bumper having a small crack in it and they fixed it and made it look great. Third time was for Warranty work my driver side door that was repaired started to rust so they fixed that and once again it turned out looking great.Also the service is phenomenal to go with their great work. They will text you each day to let you know where your car is at and how far along it has came. They have never been wrong about the day I will get my car back it’s always been 100% right. And lastly when I picked up my car it was detailed out! Vacuumed and whipped down10/10 service by far

Yo
Review №42

They did a great job on my vehicle in a timely manner.

Do
Review №43

Great service

Ke
Review №44

They provided great service! The work was done very promptly and professionally, I was very surprised how fast they worked to get my car back. I highly recommend Service King Mokena.

Ma
Review №45

Fast, friendly, professional service!

Ma
Review №46

Don. Is the best. Great attitude, listens well, very professional

Em
Review №47

I can confidently say that these are excellent mechanics. They will keenly examine your car. They charge very fair prices. I will keep going there for my car repairs.

TA
Review №48

When I first stepped into the Central Collision of Mokena lobby I was impressed by the cleanliness of the facility. I was greeted and took care of promptly. The rental car process was seamless. The Enterprise rental car place came within 5 minutes to bring me my rental. I loved the fast service. My car was ready in 3 days(record time). I loved the service and would definitely go back again and again. I highly recommend anyone to go and take their car their after any accident. Lastly, when I picked my car up not only was it fixed, they had detailed my car on the inside and outside. I loved it. Central Collision of Mokena YOU ROCK!!!!!!!

Ma
Review №49

Had a great experience. Staff is so friendly, and they keep you up to date on the repairs. My car came back looking good as new and cleaned inside and out!!

Da
Review №50

Have used service king twice now and both times they did exactly what was needed without issue. Really appreciate the text message notifications letting me know what is happening with my vehicle and the speediness of the repairs while still doing quality work! Highly recommend.

Ji
Review №51

I have Nothing to say but Good.I have had my vehicles repaired there a few times, they are extremely professional from the time you walk in the door until you get your vehicle back. They kept me updated on the repair status. If you are looking for a quality body shop I would highly recommend them.

Cr
Review №52

They were very professional and knowledgeable took very good care of my car didnt do any unneeded repairs and my vehicle was done on time

Na
Review №53

I love the service that is provided by Service King. Always friendly and I love that I actually get phone call updates by Jennifer. Don has checked in my vehicle twice and hes just awesome. Thank you Service King, my vehicle looks great.

Am
Review №54

This place is amazing! I just went in for a new headlight and the service was amazing. Everyone is so kind and sweet. Definitely going to recommend!

Ro
Review №55

Thank you Service King. Your services were timely with professional results as always.

Ge
Review №56

Staffs are very friendly but the repairs are not good..I have to take back 2 times to finish the works. But the manager Tom took care of it.

Ey
Review №57

This place is trash. Their work is horrible. Please do not bother wasting your hard earned money here. They do very shotty work and try to blame you for it. They make promises they dont keep. My insurance changed so I was forced to come hereNEVER.... I REPEAT NEVER WILL I COME HERE AGAIN! Go to Gerber if you can. They do legit grade A work and actually care about their customers. Here they dont!

ch
Review №58

Friendly and very professional!

La
Review №59

Attention to detail from start to finish! Great job!!

Ch
Review №60

Had a hood replacement on an old car where I had rear ended someone. Even though I didnt want to replace the vynil bumper because damage was minor and the car old, they touched it up a little on their own. Their match of red colors on a 12 year old vehicle without repainting the whole car was fantastic. The car was returned clean all over inside and out - much better than as driven in.

Th
Review №61

If I could given them less than 1 star, I would have. They did a terrible job and left me with a very damaged car that actually placed my life in danger. They allowed their lucrative partnership with Progressive Insurance to compromise any integrity they might have once had. I am still fighting with Progressive Insurance to get them to do right by me. This place actually has a Progressive office onsite. When I initially saw that, it made me somewhat leary because I wondered if that could possibly create a conflict of interest and it did. I would never use them again. They have this powerful mission statement on their wall, but ultimately its just words on paper because in the end, they did the exact opposite.

An
Review №62

Great communication and customer service!

Da
Review №63

Fast quality service. Which is always welcome after getting into an accident. I was honestly dreading to deal with insurance, car rental and repair. I already recommended them to people.

Ja
Review №64

Great great customer service, they let me know every step of the way of what was going on with my car. Keep up the good work guys.

ju
Review №65

I was supposed to get mirror replaced. Took them a month to order after I called and made several appointments that ended up cancelled cause no one ordered it. Then I had to come back in for pictures of car to match paint . After confirming mirror was ready and painted with Jennifer the receptionist, I got there for my 3rd time to find out no one even looked at the mirror it was black plastic from the factory. This place is a joke. I wouldnt let them touch my car with a 10 ft pole. They cant even paint a mirror.

Br
Review №66

These people here are liars! Please dont even bother taking your car here. They will screw you over so hard! They sent me off so bad. Telling me things like your insurance approved the rework. Knowing damn well they didnt. Theyre just not the place save your time, life and money.

De
Review №67

Had my daughters car repaired there great job and great service

Sh
Review №68

Fabulous customer service! Professional and honest staff.

mi
Review №69

Body work

He
Review №70

Its is now called service king. Girlfriend took her car to get a door replaced. They replaced the door but messed up the window seal. It took them 3 trys to fix it. In the process they ripped the material on the car handle and refused to fix it. Such a shame, it was much better when it was Central Collision.

Se
Review №71

Very efficient, professional and friendly!

Ja
Review №72

Professional shop with service that exceeded my expectations! My car looks and drives great.

Jo
Review №73

Great service. Job done right.

Ge
Review №74

Hail damage, minor parking lot dings or major bodywork all handled smoothly, professionally & on time...

Ra
Review №75

Excellent service.

Ma
Review №76

Nice and attentive employees.

Information
16 Photos
76 Comments
4.5 Rating
  • Address:9646 196th St, Mokena, IL 60448, United States
  • Site:http://serviceking.com/locations/service-king-mokena
  • Phone:+1 708-478-6520
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:7AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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