I had an appointment for an oil change at the Monrovia location at 2pm on 10/5. The oil change took over 2 hours, and when I started my car to leave there was an EPC light on, and the car barely started.Went back in the store, and the manager said that was impossible, because they “complete the full inspection before starting any service”.The car will now barely start or run.I took it to a different shop, and we discovered that the socket used to remove the oil filter housing has broken off of the wrench, and the crankshaft sensor is broken.Returned to the store with photos, and the manager offered to refund my oil change and replace the broken part. No apology, and I was told I should have brought it back to this store instead of somewhere else if I don’t want to pay for the repairs (OF THE DAMAGE THEY CAUSED) in the first place.Why would I bring my car back to the place that broke it, and then denied it without even checking????

Very enjoyable experience. Great customer service there on time if you make an appointment. No complaints at all. I was surprised to find out that theyre only a tire shop now.

Very professional employees.Friendly and helpful.Was in and out in no time!4 new tires at a reasonable price.No up sales or pressure tactics.

Great experience! They took great care of me and my Tacoma. Will definitely be returning there because of the customer service.

We really appreciated the service done to our small businesses van. The employees resolved all our problems and the manager was polite and knowledgeable.

The service was horrible, wish I could give no start. They did not have the parts they promised so I had to go back two times. They left their paper work handle/ bags hanging on my car when I drove off. The wise part, they lost my lugner and when had to pay A LOT of money at Toyota to get it replacedPlease don’t go there if u love ur car

Excellent service! Will definitely return for other car needs.

I had an oil change done. No complaints and everyone seemed nice.

Loved the way the employees were, they were very respectful.

Excellent job!, never disappointed with their service.

I went into the pep boys in Monrovia excellent service The Man behind the counter recognized me he knew I own the shop gave me a 40% discount I spent about $300 excellent stuff excellent store great people

My car was making a funny noise and it was the first place I could find on my way home. I went inside and it was about to close and the gentleman of the desk whose name was Octavio offered to come out and look at my car. He got on the floor and looked underneath my car to make sure that my tires were not coming apart and that there was nothing major that needed to be done. He was amazingly sweet and told me that he couldnt guarantee anything but at least I felt a little bit better driving back to Los angeles. Thank you Octavio!

Thank you Christian and Steven for your help today!I had a flat my right rear tire and they fix the issue for me quickly!Definitely will be coming back !

Amazing Service! Respectful service managers and technicians. Utmost concern for family and vehicle safety.

I bought my battery online and made an appt to have them change it.. It took one hour and it was done.. So very impressed! Staff was extremely nice and very helpful..

Christian was very professional & helpfulThank you

Place us to have the worst customer service.. I was surprised on my last visit to buy windshield wipers, I found new people behind the counters who actually wanted to help. They put my wipers on and even removed the leaves that were stuck on the side of the hood.

Very an Happy .the ask to wait outside under the cold and it was raining when ask for a chair the answer was no .i took my car in because was pulling to the left I got the car back still pulling to the left and now the steering wheel is not straight. The said maybe is your rack . I paid 99.99 and is worse now.very disappointed from bro boys

No more parts just tires and service.

Michael is all pro at this store. Im disabled and he as well as other staff were knowledgeable in the products as called other stores to order what they did not have. Even carried my merchandise to my car since Im disabled. Very nice

Very polite and helpful.

Great management. Hector the assistant manager was very helpful. I forgot my facemask and I was provided one.

Fast service

The Pasadena Pep Boys store ran out of the materials that I was looking for book called The Pep Boys that was located in Monrovia and they had the materials. So I went to the Monrovia store and met a young lady by the name of Alex who was absolutely wonderful. Nacho wasnt bad though he pretty much an ounce my battery is dead on arrival at the Pasadena store but Alex got me across the finish line. Thanks guys for excellent customer service.

Horrible customer service. Had appointment in am to replace tires but when I arrived they said that they are booked and denied the fact that the appointment was scheduled even though I had a receipt. Anyway, I dropped the car and then in about 3 hours I received a text message that the car is ready for pick up. When I came back to the shop I was very disappointed because they even didn’t start working on my car. The statement was that they didn’t know how this message was generated and had we wait for a few more hours. It’s a first and last time I fix my car here.

Swapped a battery. Was helped by Hector and he was great. He picked up the heavy battery from my car and brought the new one out.

Very nice place khris is very friendly and helpful 👍🏻

5 stars for friendliness however i did have a negative experience with the actual service done to my car. Got an oil change here because of a $20 discount I found on line. Everything originally seemed fine and the guys even rotated my tires in the pattern that I preferred. But the next morning I woke up with a big oil stain on my driveway. This prompted me to check my oil level and saw that my level was way beyond the max level. I took my car back in and explained the problem. I was told that the oil plug gasket was not in good shape which caused the mess on my drive way. They also confirmed they had accidentally added 6 qrts of oil instead of the 5.4 that was required. An hour later, I had a new oil and a new gasket in my car and drove away. I was late for work and annoyed that the service was not done correctly the first time and upset about the big oil stain I now have on my drive way.

I appreciated that when i come here, Im treated like an equal who knows a few things, not a woman who knows noting about cars. I find that pretty cool.

Always friendly, great employees at the Monrovia and Pasadena location. Pep boys have helped me for years. Honest car check ups and car repairs are reasonably priced.

Needed windshield wipers, and Wendy helped us out last minute! She installed them for us on our GMC Envoy. She deserves 10 stars!

Manager in Parts knew his job Well Guys like this are Far and Few Thank you for All your Help Manny

We have been there a few times and they are pretty good. They have a nice waiting area and the store is well kept. The employees help you quickly too. Only complaint thus far was a three hour oil change when I could have done it myself in thirty minutes.

Pep boys is a large automotive shop carrying a wide assortment of products to help keep your vehicle running. Whether it be oil or windshield wipers pep boys has all the major name brands. They also have an in house shop that that can perform repairs they also accept used motor oil.

Okay service, closes early and does not buy back used batteries.

Excellent service. Very professional and immediate service provided.

Alex, the cashier was half wearing a mask. She wasnt covering her nose.

Have an appointment and they just cancelled it at last minute.Bad Service !!!

Anytime you deal with auto parts stores, you will pay high dollar. The same item I bought, would be half at the hardware store. I dont normally use PepBoys. Not too long ago I had a problem with my car. They kept it a week, and could not fix the problem. They hire parts changers, not mechanics.

Had to change the windshield wipers today. Ask for assistance to chose the correct wipers. Wendy helped me right away. She also installed them for free. Excellent service.

They have everything you need and are always helpful whenever I have visited this store. I needed wiper blades and they helped me right away and even installed them for me. The prices are pretty fair given that its a large chain store. The mechanic on duty is a nice guy but I think he can use a little help since he seemed to have his hands full yet still found the time to help me.

I had an appointment for an oil change at 1PM. When I went to the counter, the woman told me that I was the first of 3 people with a 1PM appointment, so I would be next. So I go sit in their waiting area. After waiting over an hour, I get up to check on the status of my car and am told Oh, they should be starting soon. what happened to being next?Meanwhile, a lady who came in half an hour after I did was already having her car worked on and she and I struck up a conversation. She didnt feel it was fair to me that I had been essentially bumped when she came in, only because a technician had just finished another car at the time. So she and I went back up to the counter. Keep in mind this is another 20 minutes after I was told they would be starting to work on my car, and my keys and paperwork were still sitting on the counter. The manager apologized and said the woman had written up the paperwork and forgotten to tell him, and said he would find someone to work on it.40 minutes later, my car is finally ready, 2 hours and 15 minutes after my appointment time. All for a simple oil change. To his credit, Rich, the manager comped the service (without my asking) and acknowledged that they messed up.But this place really needs to work on their customer service training. Never in the first hour+ that I was waiting was I told there would be a delay. If Id known, I wouldve gone and run some errands then come back later.

They don’t deserve one star. After waiting almost 12 hours for an oil change, their rep told me to pick up my car and come back tomorrow.I called at 8am in the morning to ask if they will be able to do an oil change. The guy told me just bring the car as early as you can, and they will take care of it. I showed up with my car within 10 minutes, and he told me it will be done. I called a few hours later to check on the status, and a few hours after that. They haven’t start with my car because they are busy. I called at 7pm to check because they close at 8pm, and I told the rep I have waited all day for a simple oil change. He kept saying it will be done by end of day. And according to him, his “end of day” is not 8pm, they may work late because they are “busy”. He laughed at me when I said I waited 11 hours for an oil change. He told me “the person who helped me in the morning is Richard, and he is the manager. Richard usually don’t tell customer an estimate time. He should have but I can’t do anything about it because he is my manager. but I always tell customers it will be done by end of day”. He continued, “you can pick up your car right now, and come back tomorrow morning.” Not only he blamed his own manager for their inconsistent services, he laughed at me, but also, he did not attempt anything to resolve the issue. He just trying to kick me out of the store so he won’t get blamed.I went ahead to pick up my car, it’s not very convincing that they are so “busy” when only 2 of their 8 garages had cars in them, in which one of the car has been at the same spot since morning. On the service counter, the Store Manager of Service put a sign says, “if you are not completely satisfied with the service call my cell.” I called and left a message last night. I still didn’t get a callback. They didn’t even have the curtesy to clean up after themselves, I found plastic and paper in my car that they are too busy to for.Store Manager, if you don’t mean it, don’t put it on your counter. It’s just unprofessional to lie to your customers. I have gone to this store for several years now, it was never this bad. You probably don’t really care to lose one customer because you are so “BUSY”.

I take it my car for alignment and take 4.5 hours in the hot weather waiting and still need it adjust one more alignment,🚙

I had a 8am appointment for a alignment and to get a tire patched. I got there I bit early. 15 mins of waiting with no one at the counter before someone shows up to check me in. One hour later they tell me my truck is too long for their alignment machine. A hour and a half and $19.98 later I get my truck back with the tire patched. 2 & 1/2 hour wait for a tire patch. If you have better things to do with your time as I did take your $$$ else where.

I have to say the boys have superb customer skills. Im very happy about the service I received. Thank you to all the boys that helped. Carlos, Jordan, Josh in Los Angeles and Che in Monrovia. You were quick and efficient in getting my issue taken care of. I found a new place for my car. Thank you once again.

Great place to shop

The one in pasadena by far the worst place in the world. Took my vehicle there. They said power steering pump. We pay 500. Took it back 3 times. Still not working. Last time they said its now something different. Rip offs

Terrible Customer Service. It felt as if we were posing an inconvenience by shopping at this location.We asked about a washer, and the associates did not help us locating the proper size.

They are fantastic! I will def be back!

We purchased 4 new Cooper tires for our Pilot. Very happy with the service and received the best price. I would go back again for tires.

Ordered online for battery replacement. Next day, went to the store had it installed within reasonable time. Very pleased with the service. Both the technician and the service manager were friendly.

Great inventory, skilled mechanics.

$24.99 Standard Oil Change with online coupon.

Stopped in early about 10 AM spoke to rich customer service poor seemed like he didn’t want to be there. Bought 2 tires took my number down told me he’ll call me when cars ready 15 mins later got a call asking for wheel lock key told him where it was. Asked for call back so I would know if He found it no call back. called 20 mins later said hasn’t had time to check. 1 and a half hours later tried calling to see if my car was done no answer drove there saw my car was parked who knows how long I would’ve waited if I didn’t drive up myself. Wouldn’t go to service dept again think I’ll just go to O Riley’s from now on for parts also.

This is the first time to go to Pep Boys Monrovia store for a oil change. Before go to the store, I did make a phone call, and asked if I could come in now for a oil change without an appointment, one of a manager said ok, till I got there about 20 minutes later, the same manager said, the time is their lunch hour(3pm), if you want to have an oil change, you need come back an hour later. When I got there at four, they said that, our mechanic is working on 4:30. I wait in the car for another 30 minutes. During the time I was there the manager comes and said to me, there is a hold for oil filter very easy to be breaking, if it is broken while they are doing the oil change, I need to pay other 35 dollars to buy a new one. The oil change is took more than 100 mins, but there only 2 cars in the shop during the two hours when I am waiting for oil change for my car.

Alex the sales person was so nice courteous and So hwith my purchase of motor oil. She went going the extra mile

Good, reliable service. But make an appointment or expect a 2-3 hour wait.

On Tuesday morning I asked for an oil change and a replacement tire of any brand that would work. They waited 2 days for other shops to have a specific one according to the person I spoke with on Thursday (not even a tire that matches the one on the vehicle), promising me Tuesday and Wednesday it would be done tomorrow ASAP, we made sure the tire has been overnighted. So on the third day (Thursday morning) of them doing this, I asked if they had any other tires that were the same size and that would work, and they several in stock. I asked them to tell me a quote, which he responded same as the last to which I will soon find out if it is true. Thursday afternoon they called to let me know it was done, and then they asked if I wanted the oil change still to which I response, and they said they would call me back. I did get my car back about 2 hours after the call.

Called the store to check if they had a battery for my car but they never picked up the phone. As usual. They never answer.Guess what, i gave my business to OReillys Auto parts because they answered the phone right away.The battery prices and warranties are pretty much the same ($5 difference), so service is what made a difference.Never again Pep Boys. Id give them 0 stars if that was an option. Not recommended at all.

Always good service and vehicle completed when they say. At least for me.

Or customer service Harley ever they have the part that I need

Normally this place says pretty good car service but today was not one on them.Scheduled an appointment for an oil change, then ended up waiting 2 hrs.No customer service. No comments at all for the ridiculous wait.

Sometimes you have no choice. Parts guys are good, but the service dept. could be better.

Awesome helpful people work at this pep boys. Usually i favor autozone but twice now they have topped autozones customer service & prices. Thanks!

I never got the chance to go inside the mechanics are always in the.parking lot spitring and useing profane language very loud so I went to Auto Tech and Auto zone where the environment is.more professional

The last 2 times I went here they gave me the wrong item and are pretty slow even when there are very few customers. Today they told me my car takes a 24 inch wind shield wiper but after I bought it I checked and it was supposed to be 21 inches they exchanged it no problem

Stuck here waiting for my car way too long. This place is under staffed

Avoid the service center. Ive never had a problem buying parts inside the store but apparently trying to have your oil changed is an impossible task. I called Wednesday and asked about coming after work at 5 pm and was told they only had one technician and probably couldnt get to me. thats fine. nobodies time was wasted. I came in the next day on my lunch break asking if I could leave my car and pick it up after work again. The guy told me he couldnt guarantee by five because there were other cars to get to. okay. again thats fine. I asked if I should make an appointment and he told me to drop my keys in the box early or come in early the next day. Alright, the next morning Im there at 8:45. I leave my car. All good. Grab an Uber to and from work. Arrive at Pep Boys almost 9 hours later at 5:25ish pm. The guy tells me they didnt get to me yet. What? He says they got busy with people who had appointments. What? Why didnt you set me up with an appointment the evening before when I asked about it? He told me it would probably be another hour. Not cool. Its an oil change and tire rotation not a complete overhaul. Ive had quicker and better service at those drive up Valvoline shops where you just wait in line in your car. I wasted $20 on Uber rides for nothing. I will gladly just go back right down the street to Wards where it might cost me a little more, but they are honest, friendly, and get things done.

They dont have all the basic tools for renting. Otherwise, for just shopping for auto supplies, not bad in comparison to other locations. They do seem to have more stuff in stocks and on the shelves. Cant speak for their auto repair service. Then again, if youre getting your car done their, dont think you care about young people listening to music loudly means less care and focus will go into your car. Trust is everything these days.

Omg Isidro is really good he has the best customer service in the store . My car battery had died and I didn’t know what to do. My good for nothing boyfriend told me to take my car to Pepboys and have them check my battery. I told Isidro that I had problems with battery and he smiled and said ” I’ll take of it”.I was so excited I’m not in to guys with braces but Isidro looks good with his braces he also has a nice smile. He also smells really good. He made me feel really comfortable

When I saw an oil spill & I informed the workers they did not care !!!! Disgusting to say the least

Art was extremely helpful when our battery died and AAA. Battery service didnt carry our battery. He is very service oriented. Che is running a first class operation.

Employees in the tire/service area very helpful and. friendly. I needed 2 new tires and they had them in stock. yay.

This place is horrible! I made an 11:30 appointment and was told to give them an hour or 2 at the most. I came back after 3 hours of not hearing anything and trying to kill time by walking around with my baby assuming they were spending extra time on my car only to find out that they had not even looked at it yet. How irresponsible and disrespectful! How do you do this to someone with a baby and not be honest about the wait times!

Im not trying to be mean or bash on this pep boys because they really tried to help me out and were nice. Although, the people in the parts department that I dealt with had no idea what they were doing. I wont be using them again.

I bought some tires online and made my appointment at the same time. They said my wait time was 1 1/2 hrs. They did it in less time! Dimas was very helpful.

Auto Parts Personnel are too young and will give you the wrong parts. Would like more educated people in there working in the auto parts department.

Although gentlemen at counter were nice the service/ wait time was poor. Went in for a tire change which turned out to be all four, I agreed, was told a 2 hour wait turned out to be over 3 hours. I had to cancel time with my granddaughter at Sante Fe park. No one came to me with an update, I kept having to check in and by the way no one at counter most of the time. I have used this Pepboys for service before and had same experience, I will not be a return customer. The guy that changed tires and did alignment worked very slow, I know as I observed his work ethic. Yup! HE GETS PAID BY THE HOUR....

Got my new tires here and it went great. No fuss, no muss. Took about an hour and well done.

Extremely helpful and polite staff

This place is usually stocked up. The employees are friendly. I purchased a few items over there and asked the cashier for 20% off, no problem!

Made the first appointment of the day for an alignment. I waited an hour and my car is still in the parking lot. What’s the point of appointment system if they can’t even provide the service on time. The service staff does not even care.

Another bunch of friendly guys doing a ZŪM inspection for my LincolnMKZ. I would definitely return there

Car parts or service, they have what you need.

When you need a part for your car its one of the places I always go to. And besides the smell of tire rubber in the air makes me feel tough.

I brought my vehical here last week to get a new belt. As i dropped my car off at 11:00 am I was told it should be ready by the end of the day. I did not recieve a call so I called THEM at 5:00pm (They close at 6:00pm on sundays) to find out if my car was ready to only find out the lady told me she was about to call me (Lie) and told me they didnt put on the belt because they found it could be my pully as well along with an AC leak at listed problems they said would cost $1,000 to fix as they still charged me $20 for inspection. Im glad they found other problems with my car but to not give me a call back to inform me and not even be able to Explain clearly what needed to be done was upsetting and a waste of my time. I Juat got my vehicle repaired by a True mechanic for for almost half the price with Free oil change as he laughed at the vehicle order I showed him from this pepboys. Waste of time, Do not have proper knowledge, and unloyal. Do not try to get your vehicle serviced hete.

Bert was SURPERVE EXPERIENCE PROFESSIONAL STAFF. HONESTY PLUS! BOBBIE WAS CARTIC IN HIS WORK. FRANK. WAS A VERY BRIGHT YOUNG SUPERVISOR MATERIAL. *****

I went there to have my front left headlight replaced. They could not so it doesnt me but provided the means that I could change the lamp out myself. Anything to avoid a citation for no headlight.

If you need a battery, spend a little extra for the Bosch. 3 year no questions asked free replacement warranty. Mine went out after two. Made an appointment, 30 minutes later, on my way with a new battery.

Ive been here twice in the past year, once for tire chains (for a winter trip to the mountains), and once to replace a burned-out headlight bulb. Both times, the staff were pleasant and helpful, but both times they were out of stock of the size I needed.

Art and Che went way out of their way to help locate, acquire and install the tire I needed. No appointment and I was still in and out in less than 20 minutes. Outstanding service guys!

I went there for a nail in my tire. I was told they couldnt patch it and that I needed a new tire instead. I went to another place and got my tire patch and so far it works!Just wanted to get money out of me.

I called the Pasadena store because they had my tire on sale, they told me the only store that had this tire was Monovia store I drove all the way there had to wait for tire while they told me that I wasnt me. Got they tire drove all the way back to have tire mounted and found out they billed me for the right tire but gave me the wrong one. Im really upset. So tomorrow I have to go back for the right tire if they give me half off for mounting it I will be happy if not I will be throughly upset. So I will reserve judgement until tomorrow

Take my e46 m3 here for any and all of my automotive needs. Great place 🤠

The place is very clean almost spotless. Great fast friemdly service for sure.

The staff here make it so easy to get my oil change or get my car checked.

Went in for new tires, car was ready when promised. Guy behind counter was overwhelmed, but courteous and friendy when answering questions.

Good but they need more help...

Great place to buy windshield wipers, free installation.