Mixed bag of customer service and shelf stock with this Best Buy. On more than one occasion I have gotten tired of waiting to be helped and left. But sometimes it works out and occasionally employees even speak, aside from the greeter.

The young lady toke her time with us to help us get the correct all-in-one and explained in great detail for us. She even went to the front and checked us out. She was so kind.

Very large best buy but not much more variety compared to smaller stores.

Just did a store pickup and they were very prompt and courteous.

I had an awesome 👌 experience. Jasmen, Carol and Quanasia were excellent sales people. They went over and beyond, especially Quanasia who stuck with me for 2 days to the end to resolve our issue with a smile, conversation and laughter. She made a frustrating situation bearable and fun. She was happy to see me come inside the store and eager to help. Thanks everyone especially Quanasia. 🤗

Employees were very helpful, genuinely gave some good tips and advice on what to buy for what I have to get the best quality products

Ordered online...ready for pickup by the time I got there. Great!!!

I purchased a camera this summer from a different location. Had issues with the charger and Brent went out of his way to help me with a new charger. Very happy to now be able to use my cannon! Thanks for your help Brent!

Ordered refrigerator online, picked up in store. The process was extremely easy and fast, in less than 30 minutes the refrigerator was loaded on our truck and we were on our way home.As far as the refrigerator, we purchased the Samsung 27.5 cu ft. Side by side in black stainless steel and love it!The only thing I dont like about it, is it doesnt have a light for the water dispenser, totally my fault, I forgot to check before purchasing, otherwise, its perfect.

Sale item I was looking for was out of stock on store shelves. While I was looking a sales team members asked if I needed help finding my item. They knew that several items were in warehouse area and were able bring me one.

I came in about a month ago looking for a router-modem duo for my new apartment. Donnie Smith was a great help in educating me about routers and modems to help me make the best decision for my Internet needs. He made sure to give me his honest opinion based on his networking background which I really appreciated. He also helped us look at different TVs which he was also really knowledgeable about. Thanks Donnie!

I went on into best buy looking for a smart watch, and I found exactly what I wanted.Oh there was also other things that I bought.Great employee interactions, no one was rude, and I assume smiles all over the place(under the mask).

I was greeted with a smile, as soon as entering. Store looked amazing . Was very clean. The store was somewhat busy, but I was still able to find an associate to help me. Unfortunately they dont have what I was looking for. I was offered an alternative, as well as, could it be order for me. The staff is very eager to make your experience a great one, without making you feel overwhelmed. Great experience!

It clean and not crowded at all might have to order online to get what you need but helpful staff

I had a great experience at Best Buy. I was so fortunate to have a knowledgeable young lady named Darjae. She went far and beyond to help me with my purchase of a cell phone and actually spent time explaining things to me. If you need help on a new phone, she is the go to person you need.

Typical good products but the staff member who helped me never took time to ask if I needed help transferring data from old phone to new phone, and it would have been nice to have help. He just sold me the phone and basically without comment. Much different than the last time I bought a phone at BB.

You figure a place that sells cameras would sell camera backdrops. No you have to order them. Lame.

You have to order big ticket items and we all know that delivery has been a problem worldwide

The store was clean and the reps come up to you to assist. They were very knowledgeable. They need power chairs for the handicap.

Friendly helpful staff and good selection. No wait at the checkout. Great experience!

They have improved their service greatly. Plenty of help and they seemed to be able to answer all of your questions.

Love this place! I usually have a good shopping experience! Been shopping with Best Buy since 2005, and will continue to do so! Keep up the good work!

I bought a new laptop online with store pickup. Pickup was quick and easy.

Good experience, they point and you go try to find what they are pointing at?....They have too few employees to do a descent job. Sort of like they could care less.I will go elsewhere next time. ChowTomi

Salesman was very helpful. Needed help with Wifi and she directed me toward eero. Works great. Watching ballgame on back porch. Thanks

I received a 58 inch TV for my son Birthday, I didnt know this until I left Montgomery on the 27 which was his Birthday they went to. Put it up and the TV was broken and he brought it back..

Cool Store. Had what I was looking for. All the Surface Pro accessories I needed.

After giving Best Buy an opportunity to make a wrong a right, I have finally accepted the fact that Best Buy is a want based store & not need based. This is where you go for toys & games, NOT where you go when you NEED an appliance & def do not order delivery & installation. The 1st incident, the installer quit prior to my install. Appliance at the store. Hired my own installer so I now only need delivery. TF for today, 7 a.m.- 1 p.m. NO CALL, NO SHOW. Supposedly, my stove was sold & delivered to someone else. Expectation date for newly ordered stove: 2-3 weeks. Ha! Canceled!

Went there for curbside pickup of a flat screen today. First time ever trying it. I checked in on the phone upon arriving. Tv was delivered to my vehicle within 10 minutes of check in. Employee that delivered was super friendly and professional. Will definitely do this again.

Had the worst experience I have ever had in a Best Buy. I went in knowing what I wanted. I went to the tablet, as a service rep past me I asked them if they could open the case and purchase it. They responded with let me find someone after waiting for another 10 minutes, team member comes up with a different customer who is going back and forth about buying a tablet. I watch this for 10 more minutes as I wait longer.... a friend I was with went and asked for them to send another representative over and they said they would. After watching the member stare at a lady who couldnt make her mind up for 28 minutes..... I ask him if I can buy that tablet. The lady then says that she would like to buy the same one in which there was only one left.Clearly I was waiting in front of it first patiently for 28 minutes.... I would not recommend it for both horrible customer service and terribly tidy and unstocked shelves.

Carol was a wonderful person.Helpful and patient and new her job.

Great experience knowledgeable sells guy of course geek squad tech salesman. Quickly has me a phone and has it up and connected

We came to Best Buy to purchase a new keyboard and mouse for my laptop. We had a wonderful young lady to help us and she showed me where the merchandise was located and answered my questions. She was helpful and I appreciated her advice. Masks were not required at this location.

Worst ever. Only one person to help the entire computer dept. That one person was tied down by one customer, so 2 other customers had to wait with our purchases. The customer didnt care, and the rep didnt try to move things along. Reps in nearby areas saw us waiting for long, but didnt help. Then when it was finally my turn, the rep didnt help me like he gave so much care to the previous customer. I actually asked him if there was another store nearby that I could go to.

I would go there again and do all my shopping for my electronics theyre awesome

Very helpful staff. Appreciate them so much.

1 star for installers5 stars for time of purchase (although we were told both doors could be reversed and only dryer is reversible per installers).Installers had to reverse the door on my dryer.... apparently they took apart the door and left sweaty finger prints inside the see-through part. All they had to do was take door and hinge off together and flip to the other side. That’s it. Now I’m having to take apart the door to wipe the inside clean then put back together again. Do NOT pay to have the door reversed, it’s an easy do it yourself. It took them 1 1/2 hours to install washer/dryer when it should have only taken 45 minutes max. They called at 8:15a to confirm delivery (purchased a month in advance but still didn’t have pedestals so I had to run over to a Lowe’s). They did two jobs after our call and then showed up at 10:20a. And left just before noon. Even when they tell you they got it handled I would advise standing there watching every minute. The front of the dryer door is scratched up from installer laying it face down on garage floor while working on it (there’s nothing to be done with it!). And there’s a scratch on top of the washer. I hope this review helps.Update: spent some time on the phone Saturday with their call center for a while but they priority shipped me a replacement door that I received Tuesday 3 days later. Thank you!!

Went to get information about a certain computer. Nick answered every question politely and professional. Great job Nick!

Went for a computer card and was told it would come in tonight on a truck. Sales clerk told me to get there early because they sold out quickly in Birmingham the day before. The next day I was told computer chips did not come in and did if they would ever get them.

Store shelves had many gaps in products and items within product families. Many products are missing pricing information. Customer service is not what it was when this store was located on the Eastern Boulevard.We can always shop online for electronics. So when a customer drives to a physical store and walks in, there is a specific reason. That’s the point of difference physical stores have over online. Use that to your advantage. When a customer is wondering around the store, that would be the time to walk over and ask if they need help.

I placed an order for a refrigerator yesterday to find out that it will not be delivered the same day or the day following. I called and asked if I could cancel my order because I need a refrigerator as soon as possible. The guy told me I couldnt cancel my order and he hung the phone up in my face. Very rude and unprofessional! This was my first and LAST time ordering ANYTHING from Best Buy. The other ladies who assisted me when I called back were wonderful women . For a first time purchase at your store, he shouldnt have been rude!

Delivery/Installation is the worst, pick it up yourself if you can!! Looks like they prioritize reeling you in for the sale, but once the sale is done do not expect to get any quality service! We spent over 4K in two weeks with delivery options... 1st delivery (last week) we had an appointment time scheduled for 7 a.m.- 1 p.m. NO CALL, called to find the status was given the run around for hours and they finely showed up three hours later with not even a sorry...nothing, no concern that I wasted my day waiting! This week we had another delivery scheduled for today 0700-1130...no, show, no call again! Been on the phone trying to get the status as their website that is supposed to show updates shows NOTHING!! Asked to speak to a manager and have been on hold over 30 minutes and then recycled into the automated system!! Why have appointment times if they do not honor them or keep you updated! Will definitely not be using the Montgomery BestBuy again!

Great employees, didnt have what I wanted but its available online

Great service and great experience, staff friendly and theyre always to resolve your doubts.

I refuse to shop at best buy Im Montgomery. I gave Best Buy multiple chances to fix the issues at hand. Everything I bought was defective or had missing parts. The CSR sold me products thats not even compatible with my devices after I asked if it was. This is by far the worst Customer Service Ive ever experienced.

Fast in and out for online order.

Well laid out store. Was in and out quickly and actually impressed they had a charger for my camera with a battery for less than $50!

Very pleasant. My associate Jazzmeen was very helpful, patient, and knowledgeable. Unfortunately I bought an open box and had to take it right back but she was again helpful and made the exchange easy. She also put notes in the system about what was wrong with the open box I had to return. Having to return the open box is the only reason I am giving a 4 and not 5.

Donnie is the best salesman! All the staff were informative and polite.

They are so helpful and nice!

Game department was an absolute mess. I could not believe a fairly new store would look this bad.

So happy that I came to Best Buy. I got a screen cover for my Galaxy S10 plus that I bought for my wife. I cant find it nowhere else black Best Buy had three of them left thank you.

Easy return/ exchange. Order online and drive up pickup works great too.

I am not tech savvy, so every time I have an issue, with my phone I go visit the professionals. The associates are always friendly. Thank you Best Buy!

This is a good store they have nice stuff yay

The service was impeccable. The store was organized, neat, and clean.

Worse stocked best buy I have ever seen. Inventory of Camera equipment was almost empty. I drove here knowing it as the store that took the place of the Pratville location. BEST Buy ... not this time. I left empty handed thats a first.

Great and speedy customer service

The Geek Squad rules!!! Saved all my pics from an ancient, deceased laptop!

I had a very nice person help me with fine the tv I wanted and I was in and out in no time! Very pleased!!

After being screwed by a local Verizon store with tons of hidden fees and restock fees I went to best buy for a phone. I went in to get a middle of the road phone. The gentleman working today had everything set up and ready to go in less than 30 minutes. I even got to keep the same number. Guess what? Best Buy also didnt charge me a $29.99 fee for setting up the phone unlike the Verizon store. Plus Best Buy will allow you to pay for the phone in cash money with no hidden fees. Verizon will punish you for buying a phone outright. I purchased my phone outright at Verizon over a year ago. Damaged mine on Thanksgivings day this year and on Friday a local Verizon store made me pay $90 because they claimed they were giving me a $10 a month credit for buying my phone outright and because I broke the phone before September of 2021 I owed them. I told them I bought the phone with cash money so how did I owe them and they couldnt explain it.

Awful. Ordered a Galaxy 3 Smart watch on the June 11th and was told to pick it up on the 17th. 17th shows up, no texts or emails about my order and this store has their phones turned off for some reason? So I call customer service. They confirm that my order will be available for pick up that day. 4pm comes around, I go to the store to pick it up and tell me its not there. I ask the guy at the counter where it is because customer service said it was available already. He tells me it HASNT EVEN SHIPPED YET. I ask him when I can expect it and he says MAYBE the 18th or 19th. Frustrated, I leave only to get an email that night saying its been delayed until July 1st??? Will never go to Best Buy again. Walmart has it in stock for $20 more. To not deal with this kind of garbage, that $20 is worth it.

I bought google speakers and I received free subscription to xm radio

Very helpful staff. But its a Best Buy; what can you say?

Why can nobody in this tech place fix a phone. Took it to simpli Mac and they “don’t fix iPhone 5s”, took it to the local repair shop down the street and they fixed it in 30 minutes with NO APPOINTMENT!

Great flash sale on a tv...cheaper than Amazon

Shelves were a bit messy and price labels were not clearly placed. I didnt have an employee acknowledge me in the section I actually needed help in, but after I picked up what I was there for I did have someone ask if I needed help as I browsed the appliances. I liked the limited touch check out.

They have the best customer service that I ever seen. So eager to assistcustomers. I feel I can count on them in a time of need.

If you want customer service this is not the store to shop at.. went looking to buy a drone, asked manager for help about getting information about one, he said he would have help with us in 2 mins, after 10 mins still no help.. moved on two isles over needed help about a ice machine while waiting on somebody to show up at drones, not one employee asked if we needed help.. but the employees was just standing around talking, after another 10 mins, we decided to take our business eles where..

The staff was friendly, courteous, and respectful of the pandemic we are all going through. In addition to adhering to all safety protocols, they took the time out to help find a USB cd rom for my laptop.

Wonderful customer service. She helped me and my son with any question we had. She was knowledgeable and helped us get the perfect gaming laptop.

They don’t have it together employees could care less they will tell you that they are out of everything also the store is always a mess this store definitely needs new management.

Ive only done curbside pickup here, but its always been extremely fast and pain free.

Some of the best customer service I have ever had. Their phone counter people are very knowledgeable and just a pleasure to work with. Ms. R thank you so much for the help.

We came in close to closing and needed geek squad assistance. The staff squeezed us in and were very helpful and patience.

I mainly go there for geek squad. We dont have many options where I live. Anytime I get something done, I wait for at least 1.5 an hour, have to schedule another appointment (usually a week later), I have to come back a 3rd time so they can fix the fix. Not very convenient.Idk. I hate to write this, but their service is not very good. You can tell that they are not managed properly, always short staffed, and just dont think to do basic things that even I know to do. It seems like the system/procedures that they must go through, just to get the most basic thing done, is oppressive. The people are nice though.

I came to best buy today to purchase the ASUS Zenbook. I asked the female associate Jasmine in the Computer and Laptop section if she worked there. She responded abruptly I do and continued to walk away. If your store has sales associates like this, I guarantee your customer retention will stay low close to 0. She needs to be let go.

This review is for Courtney. This young lady deserves more than 5 stars. I was buying Air purifiers and was expecting a specific price on each item . To my dismay each model I chose was a higher price than I anticipated. Subsequently, I usually put the items back on the shelf and try to find them at my anticipated price at another store. However, this young lady remained patient and explained the prices on the different models with the most beautiful smile and disposition. I, bought all three Air purifiers and tried to buy her lunch.

Items are always ready as promised and no hassle if you need to return an item.

Awesome new location! Had a good stock of display unit from phones to laptops to smart watches. Very up to date.

Extremely helpful associate that helped me purchase new phones. She found me the best deal and set up both my new phones. I asked tons of questions which didnt seem to bother her a bit. I highly recommend!

Very friendly staff and I love that you are greeted when you enter the store. Knowledgeable sales person.

50% stocked. Clearly they are trying to move to a more online store.

Great customer service

This store needs to focus on Customer Service! The Associate Nivea (Indian Women) has a very nasty attitude. Also, the store manager Allen does not need to be in management he does not have good problem-solving skills.

The customers service was good i got my issue resolved.

Look for Kip.He is the best.

App wouldnt let me check in. Went inside, the guy who was to bring it outside never looked up at me until I asked him about it. He said he was getting it ready to bring outside. He was still looking for items that he was doing when I walked in.

Darjae was super helpful and courtious. She not only helped find the product we needed but installed it on my new phone and showed me how to transfer content to the new phone. I give her FIVE STARS and a big 👍

Appointment at 2:40 waited in line 8 to 10mins so i ask one of the 5 workers standing at the door if they knew we were there.. There was 2 other people waiting as well. The one sitting and the loudest. replied very rudely They have a camera they can see you. Finally a young man came from behind the door Help the lady in front of me that had no appointment Moved on to another lady that had no appointment so I inquired to him will I be helped as well I have an appointment He asked me to sit down I did as I was asked And waited for another 45 minutes Not a good experience. The young lady that did Finally come and help me was kind. Just my opinion but better management is needed That situation could have been a lot better

Sales clerk was very helpful and professional. Very knowledgeable about what I needed. Thank you!

Best Buy is the absolute worst place in the whole Universe when it comes to customer service. They will sell you a product really really quick, but will not be available afterwards to answer questions. They never answer their phones. If you go into the store, the lane to buy the product is quick, but customer service has NO ONE to help. DO NOT PURCHASE FROM THIS PLACE THEY SUCK EVEN BEFORE COVID!

New general manager decided not to offer military/law enforcement/ first responder discounts anymore. Unfortunately that’s a no go for me.

Masks all around. All were very polite. They were scrambling to help load cars, check folks out... overall great customer service

The service was not good the girl in the labtop section had a very bad additude, not enough staff

The waiting over the phone is horrible. They open at 11a and never answer when you call. I called and waited 2.5hrs for someone to pick up. Needed to check to see if my iPad repair was ready and were forced to drive 20 miles to check on my device when a simple phone call would had sufficed. No point of having the automated machine answer if they cant pick up when it places you on hold

Shelves were empty of many of their products. Why do they still have a tag and shelf space for items discontinued or no longer plan on carrying.

The 3 things we went in to look at were all out of stock. No one approached us to ask if we needed help but they seemed busy. The stock online showed what we were looking for was there, but honestly the entire store seemed kind of empty. Especially the chromebook selection.

8/10 on the customer service but I dont blame the workers. Retail can be tiring after a long day!

I usually have a 5/5 experience here. My issues pertain to pandemic-related curbside service (its worth mentioning that we havent experienced any issues with this at the other 3 locations weve visited since March).Once someone answers, the person receiving calls on the main number is nice, but she doesnt have answers pertaining to curbside orders, and she doesnt redirect you to someone who does. She will tell you that all curbside orders must be made online rather than directing your call to anyone with knowledge of a product, and when the app glitches its near impossible to get the phone answered to tell them youve arrived for pickup. I think this location just needs more training on the phones.