Always very helpful on the phone and via email. Great communicators and willing to work with your schedule when needing to pick things up. These guys are the experts, and really can find you anything you’d need. On top of that, their prices are very competitive with other vendors and online. Repeat customer here. Open Monday through Friday 9 AM to 5:30 PM and closed on Saturday and Sunday.
I just finished up my second OME lift kit install from Cruiser Outfitters in the last 2 weeks. Bryce and company at the shop made sure they asked all the right questions (intended use, planned weight from accessories, etc) when the kits were purchased. Not only is their service and knowledge top notch, but they seem to have many more parts on the shelf, where others are quoting days or weeks. I am lucky enough to live 10 minutes from their shop. With my 40 install, OME had a mis-drilled part in my shackle kit. A message to Kurt yielded an invite to the shop on Saturday (normally closed) to grab a new piece to finish up my install. You can’t do better than that! Cruiser Outfitters will always get my business.
Review updated:They keep making mistakes. Error after error. Got sent the wrong replacement parts. And also sent rusty parts. Huge delays in building my 80 series due to bad management on their end. Review changed to 3 stars. Customer support is decent but I need a company that does things right in the first place. I clearly specific what parts (with part numbers) I need replaced and how they can avoid parts rusting during shipping but dont listen. Maybe theyve got new hands in the back of the warehouse messing things up? Not sure.
The crew over at Cruiser Outfitters seem like a decent, helpful bunch and for the most part things went smoothly up until finalizing my order. As shipping for my order was going to be calculated, the gentleman handling my order instructed me that I would be contacted prior to processing and would receive a call to confirm the final price.After leaving a voicemail without me returning their call it seems that was the green light for Cruiser Outfitters to go ahead and process my order. Once I saw this notification and returned their call I was berated by a gentleman that seemed to be the owner as he took this very personally. I received a beautiful, long winded lecture about how I was at fault for their mistake, that I was somehow receiving pleasure from their team having to unpack some boxes which shouldnt have been shipped in the first place, and by placing me on some secret industry do not sell to list.As a small business owner myself, I am not writing this review to argue with anyone as it seems this gentleman is very headstrong, good for him, but to highlight whether right or wrong customer service comes first. People make mistakes but its the manner in which you address these issues is what separates the decent companies from the great ones.
Fantastic place to get great parts and Landcruiser information
I am thankful for Kurt Williams and the team at Cruiser outfitters for help with a recent project. They were able to receive my axle shafts and install them in the birfield joints, same day. This was probably the hardest challenge Ive encountered and they did it with ease! Very professional and helpful folks who didnt make you feel as if you were wasting their time on the phone. My only regret is not finding this company sooner! Thank you, thank you, thank you!
I manage a repair shop down in Orem. We took apart an old land cruiser axle not knowing just how much work it was going to need. Turned out the damage was extensive. I went into the disassembly assuming that I was going to have to take the vehicle apart to inspect, order parts. wait 3-5 days with the vehicle taking up a bay... NOPE! Cruiser outfitters had everything I needed in stock. Excellent pricing, and their salesperson was super helpful and actually pointed out that the parts I was ordering were in a kit available for much cheaper! Seriously grateful to have them so close. We work on a lot of land cruiser at my shop. If youre an old cruiser enthusiast you should have them on speed dial.
Thanks guys!!!!!! Ordered some part from… super fast shipping!!!!! Fair prices!!!! 100 stars!!!!
Great new location. Always friendly and the sheer knowledge in that building is unmatched. Cruiser lovers go to parts business!
The parts I got were top quality, but more importantly is the customer service. I texted Kurt asking about a part that had failed just before a trip I had been planning for months. It was a Saturday and no one carried the parts I needed. Kurt went out of his way to make sure that I was able to get the parts (which performed really well), and I was able to make my trip. Thank you Cruiser outfitters for your assistance.
Top tier customer service, high quality products, and huge respect for the Landcruiser. Keep doing what you’re doing guys!
Great experience with Bryce and Chris on getting my lift for my LX 470. They were able to get me the exact setup that would work best for my usage. They had the parts in stock and I was able to pick up after setting an appointment. They even helped me load the parts into my car. Kurt is also excellent. He seems to be everywhere present through online forums and groups answering questions and providing help. These guys deserve all the support and praise they get.
Over the past several years I have ordered many parts from the crew at Cruiser Outfitters. Unlike other businesses that can be up and down with service, I have ALWAYS had top notch service from Cruiser Outfitters. They are my first call for anything I need for my Land Cruiser or GX 470, and if they dont have it, I ask myself if I really need it...:)I recently purchased a head gasket kit from them for my 1997 80 series Cruiser. Top quality parts at a great price, all with top shelf customer service.If you have a Land Cruiser, you need these guys programmed into your speed dial. Unbeatable knowledge and service! You cant go wrong giving them your hard earned money for parts.
Sooo helpful and knowledgable, these guys get it. They are the best around and nothings ever going to keep them down. Thank you!
Bryce and Kurt and the rest of the team make purchasing at cruiser outfitters a world class experience. I have made two major purchases with cruiser outfitters and each experience was incredibly easy and I felt confident that I was getting exactly what I needed.My first purchase was two rebuilt differentials for my 1990 FJ62. I switched to 4:56 gears per the company’s recommendation and I have never looked back. While I was having the work done I also added an ARB rear locker. I highly recommend this.The second purchase was old man emu suspension for my 1990 fj62. This was the best upgrade for my truck! It rides beautifully. Cruiser outfitters is the best place for all of your ARB needs!Check out Cruiser Outfitters. Highly recommended!
I purchased an OME suspension kit for my Lexus GX470. These guys are great! I shopped around for someone that knew my application and they were the best. They were responsive in answering any and all questions I had via phone and email! They even called me back after hours to confirm my order to get it shipping the next day. Kurt and his team will be getting more of my business down the road.Here are some pic’s for those of you with a GX470 and are curious what their conversion package looks like after install.
Another 5-Star experience at Cruiser Outfitters. Inquired about an OME lift on Monday, they had all the parts in stock and had it installed by Thursday. What more could you ask for? The crew at C.O. rocked it once again. Thanks a lot! Extra kudos to Olly, the installer.
Excellent selection of parts and tools for the 100, always friendly and helpful staff. So thankful this little gem resides in the valley so I can get everything next day. They keep my daily on the road and will soon help me bring the trail rig back to life. Thanks!
I bought a knuckle rebuild kit and new birfields for my 80 series from cruiser outfitters last week and I cant think of a better customer service experience Ive ever had. They are very helpful and knowledgeable. There were several unique cruisers to drool over while there as a bonus, I didnt want to leave. Landcruiser parts arent cheap but I found cruiser outfitters pricing VERY reasonable for being a specialty shop with the parts in stock sitting on a shelf when you need them.
Cruiser Outfitters is the best parts supplier around! They are knowledgeable and willing to help you work through any problems. They also have very efficient and speedy service. If you need any parts for your Toyota or want ARB/Old Man Emu products for any of your other vehicles then these guys are it. They also have an awesome selection of generic off-road accessories like hot water showers, fridges, recovery gear, etc.
Excellent experience today with the team at Cruiser Outfitters. Thanks for your help and advice.
Great staff, they had exactly what I was looking for in stock.
Great shop with experienced and passionate enthusiasts. Was in town from Anchorage Alaska and made a special trip to get some MaxTraxs. While Amazon was asking double the price and all the Alaskan shops wanted to do was sell me cheap knockoffs, Cruiser Outfitters wanted to know what color I wanted. Would definitely recommend
Cruiser Outfitters is the best local shop and supplier around. Kurt and his crew are awesome, answer all your questions 100% and are super knowledgeable. Ive been buying parts from them for... ...15 years?? 110% recommended always!
My experience with Cruiser Outfitters was perfect. Pricing, service, and parts quality were all excellent. From what I heard before, and have now seen myself, these guys are probably the most knowledgeable Toyota guys in the state. Thank you!
Excellent customer service and the most helpful and friendly staff, I wont go anywhere else for my land cruiser
The guys at Cruiser Outfitters are knowledgeable and know how to help. They know there stuff and can help you get any parts you need. I shop for all my Land Cruiser parts at Cruiser Outfitters.
Kurt, Bryce, and team are top notch! The past few years of working with them have been great! Anything and everything you need Toyota/Lexus, they will find! Looking forward to the next few. Thank you guys!!!!
Amazing customer service would recommend installing or even just buying parts from these guys. Very fair pricing and it’s nice to be able to pick up parts at a local shop
Easily the most helpful part supplier Ive been to. Kurt and company will take the time to explain the pros and cons of everything using both technical specs and rear world experience. Couldnt be happier.
Phenomenal experience. Ordered parts, then scheduled install and delivered as promised. Cant ask for more than that
Friendly knowledgeable folks with a good selection of FJ40 and other landcruiser parts in stock at good prices.
Very knowledgeable and friendly staff. Had my parts in stock. Highly recommend.
Fantastic service, Kurt is the expert on land cruisers, had the coolest cruisers Ive ever seen, and was very helpful getting the parts I need. Would start here first for any land cruiser needs
Cruiser Outfitters know thier shiz for Toyota’s that go off road.
Nice knowledgeable staff with great deals on quality parts and accessories for my 4x4.
Knowledgeable, helpful, competent. Our shop of choice.
Been using Cruiser Outfitters for years, and wouldnt go anywhere else.
Professional and efficient service for my Tacoma!
They also have what any Toyota guy needs.
Efficient, clean and really nice people.
Most knowledgeable Cruiser shop on the planet.
Great customer service!
Amazing company, amazing people!