Fast and friendly service with knowledgeable staff members

Went in to get 1 line activated for my daughter and was talked into a promotion they had for 4 lines plus free phones for what was half the monthly price we were paying for a competitor. We decided to port 2 numbers from the competitor and change another line over to make the 4 lines. In the process of porting the 2 numbers, the sales attendant input some information incorrectly into the computer resulting in us waiting almost 4 hours to get set up and customers forming a line behind us getting quite frustrated. If that wasnt enough of a headache, we started realizing the next day that unless we were on wifi, we had no service or data anywhere we went. My husband travels between round Rock and South San antonio for work and was not getting any service throughout any of those areas. We contacted customer care and they claimed to have corrected this issue for us. While it improved slightly, we still were not getting very good service off of wifi and calls were cutting out and dropping. My husband contacted customer care again within a few days to tell them we wanted to cancel our service with them and switch back to our previous provider. He was hung up on 7 times in a row attempting to do this. We ended up having to go into the store the next day to try and get our service switched back and were told they couldnt do anything about it or refund our money or give us a credit. In the end we were able to contact our previous provider and they were able to get our numbers ported back to them with some help from their own support team. We then were able to keep metros customer care on the phone long enough with our previous plan to have them cancel our service with them. Before that call was even complete, we started getting multiple texts from metro telling us we owe them all these extra charges immediately totaling hundreds of dollars. I would not recommend using metro at all! Unless you go to a corporate office, you are dealing with independent franchise stores, all of which have their own rules and policies with tons of fine print and fees and the customer service is beyond terrible. Bottom line...you get what you pay for...and then get charged tons of hidden fees later.

Thank you so much for this location to be open and to be very helpful for my needs of telecommunication thank you Saniaha for your great customer service and hospitality God bless you and your store and continue to bless others

Saniha was amazing very helpful and patient. Got us in and out very fast. We will deff be back.

Rep name was saniha.. Excellent customer service...! God bless her.

I went to get a new phone at this location. I asked the woman who is working if I could return the phone if it wasnt better than mine and she told me yes. She didnt give me a receipt she said the printer was down and I came to return the phone the next day because the phone would close my apps randomly and she told me I couldnt return the phone because there wasnt anything wrong with it. She never intended to help me and the phone was a down grade. I just left metropcs. Thanks for wasting my time and money and now Ill pay someone else for there service

Just walked in this store 12:30 pm today ..little Hispanic lady . doesnt acknowledge me at all when I walked in..even though, I was standing behind one customer in line...I gets no welcome!! ..hello!! or..be right with you..🙄 Of course she was waiting on another customer so I gave her a benefit of the doubt after she finished the customer she ..still said nothing Im like Dam!!! just staring at her phone or something ..idk but anyway I just said not today..not today !! Really wanted to say something but honestly I just let silly people do them..and of course, I am black so yes I felt some type of way.🤔 So, I just walked out take my business elsewhere and decided to do this review .. yes, morning Hispanic lady ..your customer service sucks BIG TIME!!!!! 😡 #RacistIsReal

Would it kill you to answer the phone???

Tried to charge me to reprogram a sim card that they already charged me to program once. Treated me like I knew nothing. Will not ever go back.

Got my Stylo 3 here, 2 other places didnt have it.

Love the stylo 3plus

Excellent customer service

Very good service I recommend them friend Anil.R the one I recommend them