Jed has really good customer service skills, which can be hard to find these days! He was very helpful and patient, even though he had several customers he was helping at 1 time, all on his own. Keep up the great work Jed and thank you for making our experience tonight a pleasant one! 😊

George was great. I had an issue with my phone and with T mobile, he was able to get me the best deal where Im only paying 8 dollars for a brand new top of the line phone and hes very patient and listens to all of my needs.

After a horrible experience at another Verizon store, I had all but walked away from this company.. however on Friday I visited this location and interacted with Devin. I explained my dilemma and he immediately did what was necessary to get me into a new phone. I was there only a short time, because he absolutely knew what he was doing and there were no issues. I got the exact phone I wanted, the case, and he even applied a screen saver to my a device. I would absolutely recommend Verizon and this particular store!! Devin was awesome and I will definitely be a return customer.

George was great! Helped me get a new phone and somehow got a watch for only a dollar extra a month. If you want great customer service with funny stories in your spare time, ask George for help!

George took great care of me took the time to explain everything about the phone and my bill you couldnt have a better employee working for you.

George was an excellent salesman who was knowledgeable, friendly, and knew how to perform the necessary steps to getting my new Samsung S21 5g Ultra! If you need any help with your Verizon needs I would definitely recommend going to see George!

George was fantastic to work with. He is extremely knowledgeable, patient and helpful. Ill definitely be returning.

George was great. He was very helpful and got me everything I need.

George was awesome! I came in and needed a new phone as quickly as possible. In and out in less than 45 minutes! Fantastic!

George was AMAZING. HE IS THE REASON WHY I LOVE VERIZON..

Kaleb was awesome! Great Verizon store experience.

Devin was very helpful and knowledgeable. Acquiring a new phone was thorough and streamlined.

Caleb was the most knowledgeable salesman my husband and I have experienced with at Verizon. He was a pure pleasure to work with!

George was very pleasant to sit with for 2.5 hours while he tried to activate my iPad! Everyone there is nice and helpful.

Picked this store specifically for curbside pickup for a phone. Received the email that my order was ready so went to store and followed the steps for curbside pickup. Waited about 10 minutes and nothing. Went inside store and said I was waiting on a curbside pickup order. Staff didnt seem to know what was going on with that but got my phone and the handed to me after about 5 mins. Just very bummed that curbside pickup was not actually an option here, take down that advertisement if ya dont do it...

Great store with great employees!

Had a phone issue today went to the local Verizon and had the great fortune to have Amanda help me. She was polite, knowledgeable, and competent, my phone was fixed in just a few minutes. Amanda has restored my faith in Verizon service. To Amandas manager you have a great employee there.

Love it he was good to me took care of my needs thanks verizon

The guys at this location are outstanding. I went in to apply for a business account and Verizon dropped the ball on that. I was ready to walk away from Verizon but Mike, the store manager, wanted to make it right. I was able to open a personal account with a great promotion. He stayed late and worked with me for over two hours to get all the phones/tablets moved over. Tyler, another employee at the store, was also assisting and was very helpful. These guys make an amazing team and they made what would have been a long, boring process, entertaining and fun. This is my store and Mike is my guy. I would recommend this location to anyone. I cant say enough about Mike and his team. What a group of personable and professional representatives. Verizon, you are lucky to have them, dont let these gems ever get away!!!

Got us all set up with everything we needed, thanks Devin!

Best salesperson we have had, very informative

I came into the store just expecting to price new phones. I ended up having a few technical issues with the overall Verizon system when it came to activation. However the entire staff made it an enjoyable experience. Tyler personally took so much time and maintained calm. I was in store for 4hours but was eventually able to get things solved. I can’t thank him enough for the amazing service!

It was a pleasant visit .Very informative and professional.

Tyler was extremely helpful and patient. He solved several issues for us. We recommend this location!

Love George he was awesome!

I went to the store unsure if I was going to make the switch to Verizon. Mike helped me out and he was amazing. It felt more like an old friend helping me rather than a salesman. Cant recommend enough.

George was helpful, professional and knowledgeable.

Tyler was great to work with he answered all my questions and I feel comfortable with my purchase!

Thank you Tyler for helping us set up our new phone and being so understanding. He was all alone and helped everyone quickly and kindly!

I always have an awesome experience! The employees really take care of you and find the best plan out there for you. Thats a lot to say these days. Mike is the best!

Excellent service very nice and professional helped with phone and will use her again

Customer service was excellent! Love you guys!!!!

I needed some help with my phone so I went into the store New Castle store and Mike the manager there help me out is a hell of a good guy and I like the service that I get from Verizon anytime I go in that store for anything those guys are great they always help me out the other guy there Tyler hes a good guy too Mike is a great manager though thank you very much Jack Woodard

George was great

Amazing, AMAZING,very knowledgeable, Very professional, explained every aspect 0f the phone and how it works. Chuck THANK YOU for being so AMAZING. VERIZON you have FANTASTIC STAFF IN NEW CASTLE (Union Area)

Desmond was a pleasure to deal with. He was very knowledgeable about your products. He helped me get the exact phone that fit my lifestyle. I will definitely recommend him to my friends.

Great experience. I Was helped by Dez Wright. He was awesome.. I will definitely be going there to him for any of my cell phone needs in the future.

Tyler and Eliot were great! Helped us set up The Gear Watch/GPS system for our dad. Very knowledgeable, professional and helpful!

Mike Arnold set up 6 new lines of service for me and my family. I could not have asked for a better person to do this for us! Knowledgeable, courteous, and took his time with my husband’s parents as well as us!

So, today I decided to stop by Verizon store to take a look on all the offers that they have, I asked an Agent was at the store at that time, can you tell me what are the offers that you have? she told me if you wanna be Verizon customer you must get a service and you cant buy a phone higher than Samsung Galaxy S7, and when I asked her I wanna get service with Samsung Galaxy S10, she told me I cant unless if I have all the required documents, and I told her I have all the documents to be a Verizon Customer, she told me you can get any phone with ur plan as long as its equal or less than S7, and when I told her why, she told me because people they take phones and sell them overseas, she assumed thay I am gonna sell it overseas because the color of my skin or the way I look or maybe because of my Accent. When I told her is that Verizon Policy, she told me, its a store Policy. Please people dont waste your time with such people. Today its Holiday, tomorrow I will be calling Verizon to complain about that store. And that Agent and they way that she talked to me. I felt my self a thief for a moment.

Mike and Justin really took the time to make sure we had everything the way we wanted it and that we left happy.

Elliot was super friendly and informative. He may be new there but he works like a genuine pro.🔥🔥 Im glad I got his help. My new phone is badass. 🌟🌟🌟🌟🌟

Michael was very knowledgeable about our phones which we bought also very patient with me as I was getting tired due to my health he was always service with a smile knew what he was talking about as my husband made calls to Verizon pleasurable experience would go back to him again if ever needed

Desmond was very helpful and made me feel like family rather than just a customer. Also, hmu boo you sexy.

Great service as always, friendly, knowledgeable and never a bad experience. Wish the corporate store in Hermitage, Pawas as good.

Mark was awesome! He was very friendly and very helpful. Knows his products and was very quick, but thorough.

Wonderful customer service! Thank you, Justin! Mark and you are such phone masters! ...and so great at making customers feel so welcomed! A+ for each of you!

Desmond was very helpful without pressuring us to purchase anything. Best in store experience this far.

Justin pop in the New Castle Pennsylvania location for Verizon wireless took the time to explain everything in a very professional manner which I appreciated because I had a lot of questions great job Justin !!

Awesome experience Greg was very helpful on explaining all the phones available and setting up my new phone

Good friendly help . Helped with any question I had and had a very cute coworker for the fellas.

Best customer service ever extremely knowledgeable and helpful not to mention expedient!

Great place, friendly courteous service! No pressure either. Thanks Tyler!

I experienced, prompt knowledgeable service from Charles and the VZ reps in new castle pa, also with their customer service departments, tech support etc, Im very pleased Verizon! Idk why I was so hesitant with joining VZ, smh... well better late than never they always say!

Mark was very attentive with figuring what phone was best to get for me and what plan to get. I preordered a Galaxy S8 with a free Gear VR. Looking forward to using it with the unlimited plan!

Very poor customer service, with a total disregard for customer satisfaction.

Just was awesome he was very patient with me. I really appreciate how he handles himself.

Greg was friendly, knowledgeable and helpful. Listened to what I wanted in a phone and directed me to it without pushing to sell the most expensive one.

Great service!! I highly recommend going to Justin Popp for all your cellular needs

Awesome experience. Love the store and great people. Thanks so much. Ill be back!!!!!

Great service from Mark! Really helped me out if a jam! Best ever....

Wonderful Tyler was very helpful...and I love my new watch

The best Verizon I have been to. Wonderful experience with mike.

They did fantastic...great service from Chuck and Mark...highly recommend

Best experience ever make sure you ask for the Manager he is the greatest

I learned more from this young man than all the past employees that have ever helped me

Very easy to deal with. I got set up with my new phone in less than 30 minutes!!!

Great Experience!!! Greg is very knowledgeable and was a great help!!!! Thank You Very Much!!!

Great experience wonderful staff. Thanks for being there.

Mark was great I will we be back

Justin was so helpful and knowledgeable!

Very good experience. Was treated like a friend.

Great store and friendly, knowledgeable staff!

He was very helpful and pleasant

Excellent staff and good service

Tyler was veryhelpful thanks Tyler

Mark was excellent and very helpful

Very good service

A GREAT HELP

Good