We had a great experience working with Dan Mirles he got us the car we wanted at a fair price. We truly love our new car. I would highly recommend Secor Subaru to anyone looking for great service and great cars.

Do yourself a huge favor and go to any other dealer than Secor. I purchased my very first brand new Subaru just over a year ago and it was in the service department several times for the same issue in a 6 month period. The owner himself said that his service department was not qualified to fix my brand new car and left me hanging. Thankfully, I was smart enough to take it to a very reputable dealer who diagnosed and repaired it quickly and efficiently. You were correct Mr. Secor...your team is not qualified. All of the Secor staff members I dealt with should be ashamed of themselves...they sent me on many goose chases to purchase several generic cords for my apple phone and vehicle car play. It was such a simple fix...a FAULTY USB port...SHAME ON THEM!! I will never ever recommend them to anyone for all they put me through. Looks like Im forced to give 1 star on this review in order to post it.

This Subaru Dealership is the only Subaru Dealership I recommend. Ordered a 21 STI and the process went very smooth. Due to chip shortage had to wait a few weeks but Dan provided me regular updates on the STI until it finally arrived and sent me off with a full tank. I highly recommend anyone interested in purchasing a Subaru stop by Secor Subaru in New London and talk to Dan. Dan is the Man!

Before and after the purchase of our new 2022 Subaru Outback Wilderness, the staff at Secor Subaru were polite courteous and attentive to our needs particularly Mr Wayne Carpenter. He was always there for us every step of the way. I highly recommend Secor Subaru when shopping for your next Subaru

Very disappointed in the service department at SECOR Subaru. Twice weve brought our car in for a recall service and twice weve had to wait over 8 hours for the service to be completed even though we were told it would only be 1-2 hours. Both times our appointments were for 8:30 in the morning and both times we have to get there just before they close to pick up our car that we dropped off when they opened. Both times we were given the excuse that they were short staffed with technicians. So if thats the case then what happened to the people who had later appointments? Is it because we choose not to wait that we get bumped to the end of the line? Very annoying and rude. Well be taking our car to a different dealer from now on

The timing to finance my new 2021 Crosstrek Hybrid wasnt ordinary so finding a Sales person to listen to my car needs was Extraordinary and deserves 5 stars experience.Rob Dupont, the internet salesperson was totally attentive to finding this particular car during unusual circumstances. While we heard on the news, hurricane Ida had caused havoc, I felt her fury in losing my 2018 Crosstrek Limited w/15000 miles driven. It was truly not the best timing for finding this car in my NY area. I reached out to Secor in New London, Ct and from the minute I explained my unusual situation, Rob had given me Hope for what I referred to as a rainbow. Rob put the wheels in motion, so to speak and searched out my new car. Over the course of a few weeks, I was able to place a refundable deposit which reassured me due to the tardiness of receiving my Payoff check from my Ins. company for my totaled car from the Ida. Heres another piece to the extraordinary part, Rob not only found one but was able to receive my new car in the midst of the infamous chip shortage. It was a team effort at Secor Subaru as I heard the good news that my new car would arrive early October with the assistance of his sales manager. I was given a rainbow through my storm.As I mentioned, it was a team effort at Secor Subaru located in New London, Ct. There were several others that made my financing a new 2021 Crosstrek Hybrid Limited possible. For all the effort given to me not only from Rob Dupont internet Sales, but Steve, General Sales manager, Dan, who had taken quality time to explain the mechanics of driving a Hybrid, and lastly, Kevin in Finance were all so instrumental in this finance purchase. Thank you, Secor Subaru, I was given a rainbow through my storm.

Hard to reach someone on the phone, but the people in service dept are great. I really appreciated all they did for me here. Nick was very helpful and informative.

Very friendly sales staff. Dan was great to work with. I will definitely recommend this place to others.

Update:I was able to resolve a matter after a little over a year. Unfortunately it took a poor google review to get the attention of someone to assist.Paul Holden was very helpful and the issue was able to be resolved. I have updated my review as the sales process was very streamlined and professional. As was the finance process originally.I have been trying to get in touch with their finance manager for a year (emailed and voicemails) regarding a refund for my gap coverage I never used after receiving a letter from their finance company. I’ve received a few answers at the beginning saying they’d look into it and now they just don’t answer.Sales team was great. Beyond that, it’s not worth it.

We had a smooth easy purchase experience the only down side was some miscommunication about the delivery.

So far so good hope okay so I have to edit this but its for the good, Angel is a phenomenal salesman even after the sale he schedule my car for some maintenance and a head light bulb replacement and tire balance. Great people, awesome salesman and all-around amazing service.

Wayne was very, very helpful and knowledgeable on purchasing a new car during current covid constraints.

Lauren Mcgloin (service manager) is the nicest, up front person Ive ever dealt with at a car dealership. I will definitely be going back there whenever I have car issues.

Forester went in for a recall on tailgate. We were given a loaner which made it super easy.We decided to have the car detailed inside. There is a cost but so worth it. Great job - no bit of dirt missed. Well done!

I had a tire that kept going flat for over a year. I was pretty sure it was due to a corroded wheel rim. Another auto service sold me new tires (which I probably needed anyway), but that didn’t solve the problem. I finally took it to Secor Subaru and they smoothed the rim and fixed the problem. It’s so nice to drive for weeks without the low tire pressure icon lighting up. Thanks!

Called to make appointment for re-check. Appointment was arranged quickly. Nick assisted us; was nice and professional. They vacuumed and washed my car, which I didnt expect them to do. Very grateful.

Had a great experience working with Wayne from Sales! we told him our budget and what car I wanted, and he set us right. Excellent service and very prompt on all questions - ask for Wayne!

I’ve been here multiple times for services on my car. They are always polite and this past visit they got me out in a very timely manner in order for me to get to work on time (that was very appreciated!).Their waiting room is spacious and comfortable while waiting for you car. I won’t go anywhere else for servicing Thank you Secor Subaru!

Quick service done on my vehicle and friendly staff.

They installed a new battery and told me to drive MORE than once per week. This will be very difficult for me. I was not told this when I bought this car. Obviously it is not a good choice for me.I need a reliable car that lets ME decide when and IF I want to drive.I want to be able to drive 2 or 3 times per month. I have a new 2019 Outback that needs to be driven 8 to 10 times per month. Im told to just let it run, not drive. So Im getting 15 mpg now.Maybe I should have bought the Mercedes.

My husband and I were very happy with the service and our salesman. He listened to what we wanted and delivered. We got the car we wanted and then some. Very professional people.

The prices at Secor Subaru have always been absurdly high. Most recently my elderly mother went to get her Tire patched for a slight leak and they wanted to charge her $850 to replace all of the tires which are all in good condition and told her that if they did not do this her transmission would blow these are a bunch of liars and children working here dont believe anything they say and dont trust them

Very good service and very friendly staff and very clean waiting area

I needed to bring my car in for a factory update on my computer. They gave me a loaner while they worked on the car. The job was completed and the car was cleaned.I would highly recommend Secor.

I took home a new Crosstrek today and had a great sales experience with Wayne. It took a few days longer than originally thought to get the car in due to COVID and inclement weather so they let me use a loaner car to fill in the time gap. Wayne was great at explaining all of the options and going over all of the features with me. I never felt pressured and am very happy with my overall Secor experience so far.

UPDATED AS OF 10/19/19Edit: After further inspection, the car is missing 2 headlight covers and bumper reinforcement foam fell off and was blocking the front lower grill, risking the car from overheating.Dealership owner Charlie Secor has not communicated with me since the original incident. Lied to me just to get me out sight. HahaIm glad this incident is spreading inside the Subaru WRX/STI owners in the Tri-State Area through social media, not just Google reviews.I hope my experience here helps someone else, Stay away from this dealership at all cost.ORIGINAL REVIEW BELOW___________________AVOID AT ALL COST! FULL STORY BELOW!Brought my 18 Subaru STi to this service center for a TSB/Recall for Headlight Replacements. After 5 days of visiting the dealer to get the job done on the 5th visit the job took place and the quality of work ended up being BEYOND absurd, front bumper was installed horribly wrong, damaged, Headlights didnt align at all, they didnt even install the light bulbs back into the new units either. Simply a rushed job from start to finish...The Service Manager John Donovan, came outside the service center to lie about the job, insult me, disrespect me, and blow me off after I pointed out the poor quality of workmanship by his Master Tech. This man lacks integrity and should not be the face of this shop.Master Tech workmanship was beyond poor, Installed everything wrong, didnt double check his work, nor inspected the lights to be working...TWICE.The Service Adviser Amanda was AWESOME, She did her job right and I am pleased with her performance. She did her job right from start to finish, she also shows a lot of potential and could easily run the service department as the Service Manager.After this JOKE of customer service by John Donovan & His Master Tech, I had to deal with the owner of the dealership Charlie Secor, who had to keep the car an additional 5 days to get the car 100% again. He had to go through an embarrassment as he thought the car was done.After I paid another visit, and I inspected the car, I found another set of bulbs missing. AGAIN, the master tech failed to double check his work. I had to come back the next day, for a total of 10 Days for a 1.5HR job.The car was done 100% and It was delivered by the owner himself, Charlie Secor.Charlie is a great person, being in the business for a long time and cares about his brand and customer base. We had an informal meeting about all of this and I expressed my thoughts about this entire experience and I came up with a positive solution for the wasted time and headaches, I will wait for him to come through with his word.**This Review will get updated if anything changes** - Update made 10/19/19 listed on top.

I cant say enough fantastic things about Secor Subaru. From my awesome salesman Paul Westermeyer, Kevin in Finance and I think Mike the manager, they are all the best. They are so helpful, accommodating and hard working. If you are looking for a vehicle, you should most definitely take a look at Secor.

Excellent service..made the entire process simple and efficient..this is why I have made Secor my permanent Subaru connection

Great salesperson who answered all my questions, gave me a good price without haggling and closed the deal. Thank you Dan Mirles!

They made sure my car was ready in time for my next appointment. Very speedy & great communication

I have never purchased a Subaru, been trying for years to get Secor Subaru to drop me off the mail list, No luck. Got to wonder just how good service they provide, none to me.

Ive been there several different times and have sent people down to the parts department to get parts for me and every single time the parts department is super rude and unhelpful. Ive had them tell me that they dont have a part in stock that I know that they do because I have the ability to check their inventory. Im not going to waste time driving down to New London just to find out that they dont have it. so I checked their inventory to make sure that they have the part that I need and I go down to pick it up in person and Ive been told multiple times that they dont have it or they cant find it and when I tell them that their inventory says they have it and can they please look then they look for it and find it. If your looking for a nice helpful parts department go to holmgren or valenti. At least those guys act like they want to help you and it isnt a major inconvenience for them to do their job.

Buying A Subaru From Secor Was The Best Decision, As They Made It Easy and Drama Free. My 6 Month or 6000 Mile Service Date Arrived,, and When I Called The Service Department To Make The Appointment They Made Arrangements To Pick Up My 2020 Ascent and Deliver It Back To Me The Next Morning.If You Are Thinking About Buying A Subaru Secor Is The Place You Want To Do Business.

Friendly staff, nice selection of vehicles.

Overall, this was a pretty good buying experience. The salesman, Paul, was a pleasure to work with. He efficiently handled the transaction. He was knowledgeable about the features of the vehicle. Every dealership tries to upsell in the finance office and this was no exception.

We dealt with the dealership first on the phone to find the Subaru we wanted. Dan got it done for us. He was great on the phone, motivated, and followed through with us. When we went to the dealership to pick up our car, we test drove and just signed the paperwork. It was that easy. I got a good vibe from the whole team. I was treated respectfully and everyone was professional. Dan demonstrated all the cool safety features in my car. He even stood directly behind the car and asked me to back up to show me how confident he was in the backup safety breaking technology (I couldnt do it, I hit the break). Anyway, he even answered the phone at 7:30 pm on a Friday night before July Fourth -- AFTER we bought the car -- to help us answer some questions. Mike and Kevin were great too.

The best in every regard. Highly recommended!

Honest service department. Lauren the service advisor really took care of my wifes car. Good to find honest mechanics, and dealerships during these uncertain times!

Customer Service has declined over the years at the service department. Now filled with excuses and inexperience.

One of the best car buying experiences Ive encountered. All my questions were answered honestly and not with what they thought I wanted to hear. Friendly staff that was always available if I had a question. I feel like they went above and beyond to give me the best car buying experience.

Just moved into the area with a 2019 Outback having cabin fan noise. Called Secor Subaru and they had me come in immediately, inspected the noise, found a fix, and got me back on the road. Service personnel were very helpful and considerate. I have found a new Subaru service home for my Subaru.

Dan and Angel are super genuine easygoing salesmen. We drive from Fairfield county, have purchased 2 vehicles from here and would recommend them every time above other Subaru dealerships in the state!

I had a great experience today and it’s because a Amanda is working the service front desk. She is incredibly knowledgeable, has great customer service and is nice, which goes a long way. Having a strong person at the front makes or breaks the experience (and decision to use this service or not) Amanda made it for me!

Had a friend contact them with the car I wanted, they had it ready to see/test at the start of our meeting. Got me a loan within an hour (went to lunch and came back). They dealt with the license plates and had it ready to take home before the end of the business day (entire process was only a few hours). Im sure the fact that I knew the exact car I wanted before I got there helped, but was impressed by how quickly everything was processed!

Bought my 2019 legacy a little over a week ago, hands down the best car buying experience I’ve had yet. Dan and Kevin were awesome will definitely be coming back as well as referring anyone looking to buy a car!!!

I stopped by without an appointment because my low tire pressure light was on. Amanda, my service rep took care of me right away. She checked the tires and suggested a system diagnostic. After a short time the good news was ...tires ok. But one indicator was not functioning.Overall it was a very nice experience. I was very pleased.

It took awhile to get an appointment, however, after addressing my problem with power steering, they immediately troubleshooted my issue without charging me as well as conducted maintenance on the recalls. They also washed my car and vacuumed it. I always was skeptical about dealerships but these guys are legit and only want the best for you and your vehicle. I highly recommend than for your routine services, because they give honest multi point inspections free of charge.

Emily Mara assisted me in purchasing my Subaru Legacy in January 2016. I genuinely cannot imagine the experience could have been any better. I never felt like I was being sold anything. My experience was she was truly a consultant and advisor to guide & assist me in the selection of a car, its features and financing. In my experiences those words were true descriptors of Emilys focus and professionalism and not simply a come on euphemism Ive too frequently encountered elsewhere. Her service has continued past the sale right up to the present. She continues to assist as advisor and advocate for all of my needs. I cant imagine ever buying a car from anyone else. Plus. The car makes me happy every day. I truly do love my Subaru. Secor as a dealership has been the ideal complement to Emilys service. Every department, finance, general management, parts and service and the body shop have continued all of the service I and my car have needed. I have always felt seen, respected and cared for.Yes, truly a total Joy !

Buying my car I had no problems. All my problems are with the service department. First off, every time my car went into this shop for repairs, they either never called me when my car was ready or didnt have the parts for the repairs and didnt inform me. Second, I recently had to have major repairs done on my outback because of subpar service. During my last tire rotation two of my lug nuts were not put back on my tire, the my axles were blown due to apparent tampering with the seals on it, and they put new brake pads on old rotors before I had even purchased the vehicle. I will not be returning to this shop and I recommend anyone buying a used vehicle from secor to have another mechanic look at it.

We purchased a new Legacy from Evert at Secor just a couple weeks ago, and the experience could not have been better! It took just a few minutes to see how professional and knowledgeable he was after he drove up in a beautiful car that exactly matched my needs. The man is as honest as can be and it did not feel like he was selling us anything but rather like a father trying to find a car for his own son. The entire experience from the manager to the financial department was pleasant, so I would highly recommend Secor to anyone looking for the same experience my family and I had.

We were not happy the way the battery issue was handled.

I recently purchased my first Subaru from Secor. The staff was courteous and helpful. The staff includes Wayne, Mike and Kevin. Each staff member makes the added effort to be sure you are pleased with your purchase. Kevin, Finance, with his keen attention to details made the process run smoothly. I highly recommend Secor Subaru to anyone in the market for a car. Excellent new and pre-owned vehicle. I love my Subaru - NO MORE SNOW TIRES!!!

Made an appointment days in advanced to get broken ac/heater diagnostics. I was woken up to a phone call at 8am on a Saturday, 1 1/2 hours before my scheduled appointment, saying they don’t have diagnostics techs on call for the day the schedule was made for. Watch out. Simple errors or miscommunication make you feel unappreciated and undervalued as a customer.

I am coming into this dealership with nothing to my name. Within the same week I was in a car that I feel in love with. Dan was my salesman and he had amazing customer service and personality. Everyone in that dealership were over the top nice. Its was an amazing experience and I would go there again and again. Also when anyone talks about looking for a car I will always recommend Secor Subaru of New London, CT

Great service as always!

Sales staff was excellent. Finance department is excellent. Service is terrible. We bought our car 2 months ago and still no rain guards. Hen they told us to bring it in my wife sat there for 1.5 hours to find out there still didnt have them in stock yet. No doubt you should buy a car here, just plan on bringing it somewhere else for service.

I was a first time car buyer and it was easy to get overwhelmed with remembering everything I should and shouldnt do. But these guys were amazing. As soon as I walked in, they treated me very well and were absolutely straightforward. Ive had my car for a couple of months now and Ive had no unpleasant surprises. They showed me all the safety reports, no hassle, along with anything else I asked for. They did not hassle me into buying, they did not strong arm me into adding any costs or signing papers right away. I talked with Steve throughout my experience and I suspect if all car salesmen were like him, people would have just as pleasant an experience as I did. When it came to any decision, he would say, You dont have to decide now, go home, sleep on it, talk it over, and well discuss it more the next time youre here. Id been to several car dealerships before going to Secor Subaru and it felt the most honest out of all of them. I would, without a doubt, buy a car from them again.

I went to Secor Subaru to test drive the Ascent and the Forester, due to my car being totaled in a crash, so I was already stressed from that situation. When I walked in I was not attached by multiple sales people. Paul Westermeyer introduced himself and from that point I was so comfortable. He gave me the information I needed on both vehicles. After the test drives, I decided to purchase the showroom Forester Sport that this Subaru had the interior custom made (its beautiful). Paul gathered all my information, the finance person was out of the office, but by Monday morning I had received a call that I was approved and made an appointment to pick up my car. Went in on Wednesday and everything was ready and I just had to sign papers. Paul walked me through the entire car and showed me a few of the new electronics. It was the easiest car purchase I have ever experienced and since I lease I do this every 3 years. Thank you!!

Dan answered all our questions, he truly knew his job and was respectful and friendly. Paul the General Manager was also very helpful and fair. I gave Kevin a 5 although the financing ordeal is never fun.

Just leased my second Legacy from Secor. Very friendly, great inventory, no pressure and super accommodating!! I live in NY and travel to New London to deal with them because they are so far superior to the Subaru dealerships in my area. Keith Barnes, Andy Stevens, Paul Holden and the rest of the team are as good as it gets. Love my new car!

Went into Secor to purchase my first car after bouncing around other dealerships, Christine happened to be out on the lot and was extremely welcoming. She listened to all my wants and needs. Showed me all the cars I wanted to look at and maintained complete patience. I ended up falling in love with my 2008 legacy and Christine helped me through all the steps giving me not only an amazing deal but the best experience. This dealership is amazing and definitely knows how to make you feel welcomed and comfortable !

My wife and I stopped in toward the end of the day on a Saturday after a long day of car shopping. Stood there for 10 minutes before anyone even acknowledged us and then were told someone else would be right with us. 15 minutes later we decided to just leave since at that point we had been there for just about 25 minutes. Besides the fact most of the used cars on the lot didnt have either a price or the mileage sheet on them. Poor service overall

Combine great vehicles, helpful, knowledgeable sales and service staff, with honest, courteous treatment and you have what I experienced at Secor Subaru. I am cautious, so I do my research and used a major consumer organization to check out the car and the deal. Russ got us a great car at a fair price. Even a minor glitch finding a car with just the combination of accessories we wanted was handled professionally. This is my fourth car purchased from this dealer.

Straight forward, no pressure. Willing to put in the extra effort.

Secor Subaru does a great job with every appointment. Theyre professional, courteous, and diligent. I usually work with Jay Fulton for service, and hes always extremely clear and helpful.

This review is long overdue. My wife and I were in the market for a new Subaru. We had stopped by another dealer with the intent to buy just a few days prior to meeting Evert. It was as if the other dealer didnt actually want to sell us a car...and so glad they didnt! We stopped by to see Evert on a Sunday. I told him what we were looking for and he made it happen. It was the easiest deal Ive ever made. Ive bought and sold several cars in my life and wish that each time it had been with Evert. Anyone I hear of in the market for a Subaru hears about my experience and urge them to go to Secor and see my man Evert!And...I was worried about the follow up service. Ill be honest, weve used Secor Volvo for service of our other vehicle. For some reason the two dealerships, although under the same name, are night and day! An oil change at Secor Volvo may take 2.5 hours...at Subaru, 45 minutes, they stand behind their word. Very impressed so far...and my wife loves the Crosstrek!

Had a 7:30 am appointment. On dropping case off, was told the service for the Subaru recall would take about 3 hours. Called 4 hours later and work had not started on my car.People at the service center were very nice. My car was washed and a free multipoint check completed in addition to the recall work

After having my last car die suddenly, the thought of having to quickly shop for a new vehicle was initially a daunting task. Walking into Secor Subaru, and meeting Larry Becker soon changed my husbands and my feelings. Larry with his warm, courteous, knowledgeable, and professional manner soon had us looking at potential vehicles. We found a used 2016 Subaru that we decided to purchase. Once the finance was taken care of, Larry spent quite a while with us, explaining all the features of the vehicle, and showing us how to use them. He assured us we could call upon him anytime with further questions if we had any. There were a few minor things to be fixed on the vehicle, and Larry made sure they were taken care of properly and promptly. Although we did not deal with him a lot, Michael Sharrio was very helpful in explaining to us how to donate our old car to charity. That was something we hadnt thought of, and we were very happy to learn about that option. This was the first time weve had dealings with Secor Subaru, but it wont be our last time. We will also tell our family and friends of our wonderful experience with your dealership and Larry.

Best car buying experience we have ever had! We highly recommend Dan (sales), Kevin (finance) and the rest of the Secor team. Dan was extremely knowledgeable and took great care of us. We love our new Subaru and will absolutely come back for our next car purchase, thank you!!

We love the handling, performance, reliability, and service of the Subaru. Ive had three Outbacks over the past 20+ years and my wife just switched from a BMW to a 2014 Subaru Legacy. Given the variety of weather conditions we see in Connecticut, rain, ice, snow, its the best all weather car Ive ever driven. Its AWD, relatively high clearance, and ample storage suit my driving needs just fine. Other than routine maintenance, the cars rarely need service. Compared to other cars weve had, maintenance is less expensive and done more quickly. Secor makes it quite convenient for you if you need to get a lift back to work while your car is being worked on. Its the only shop Ive ever dealt with that so actively follows up by phone and email inquiring as to your satisfaction. This, to me, demonstrates the staffs passion for providing quality service. Ill offer a thumbs up for Secor Subaru.

I worked with Russ Jolly and he was fantastic! He always answered all my questions promptly and helped me understand everything about the vehicle as well as the buying process, even after ordering and purchasing my car. Everyone Ive met down at Secor has been very personable and, helpful. Ill definitely be back to see Russ (and everyone else!) when its time to buy again!

Never bought a car from them but always get my car serviced there. They do an excellent job and never try to get you more then your car needs. Always friendly and explains everything even for none car people.

Professional, knowledgeable, and very helpful, Evert answered all questions. He helped put us in a vehicle better than we expected and within the price range we wanted. Kept us in the loop the entire time. No pressure just truthful experience. Thank you.

Our family has purchased 3 Subarus from Secor and has generally been very pleased with both sales and service by their friendly and competent staff. On this visit I noted several changes in personnel and work flows that accompanied the newly renovated service area. Signs instructed customers to use a new service lane. Since another car was parked in the service lane under the breezeway, I pulled in behind it. After I came inside to the sign-in window, I was told that I shouldnt park in the service lane as that blocks traffic. This same employee was efficient to the point of being brusque when I commented on new procedures like her walk-around inspection. The routine 75K service took twice as long as had been estimated (2 h vs 1 hr) and no apology or explanation was offered when my car was ready -- this is the reason for a 4 rating instead of 5. There were several new faces in the service dept and while the new staff were courteous, they seemed more impersonal. I did recognize the employee who checked me out. He gave me a point-by-point review of the service results before processing my payment. In summary, the vibe in the Service Dept feels different now, perhaps not a surprise given all the recent changes. Secor still has free coffee and donuts and good WiFi in the waiting area, and my car still gets a complimentary wash (exterior) after service.

Very friendly personnel. The test drive was a nice route, both back roads and highway, giving us a chance to really get a feel for the Subaru we wanted. We visited four Subaru dealerships and this one gave us the best deal.

Paul Holden and Dan Mirles were great in helping my son purchase his first car. Thank you!

After a number of bad experiences buying cars, Secor Subaru has renewed my faith in the car buying experience. The sales staff are helpful and accommodating, the service team prepared the car to look great, and the finance team are not pushy or unscrupulous. I worked with Russ and he will bend over backward to win your trust and earn the sale; strongly recommend dealing with him. I cant believe that Im using the word honest but I believe that Secor Subaru is one of the most honest dealerships that one could choose!

I had a good experience with leasing my new 2019 Crosstrek. A co-worker recommended Evert so I set up an appointment with him. He went out of his way to schedule me for an appt an hour before the dealership even opened. He did not pressure me into anything I wasnt interested in. He was very upfront that it would be difficult to get the color I wanted which was Cool Grey Khaki. He did a great job tracking one down that had all of the features I wanted. As a woman, he treated me with respect and dealt solely with me even with my boyfriend present for both the test drive and the pick up. Same thing with Angel. During all of the paperwork and dealing, Angel dealt solely with me and treated me with respect. Their customer services was excellent. If anything, I wished they were a bit more communicative about the process of tracking down my car. I had to call on my own to check on the status multiple times. Each time there wasnt any more news but I would have rather had communication that they were still in the process of getting it than to not. Otherwise, I had a great experience. My boyfriend will be purchasing a Subaru from Secor when he is ready to get a new car because of how great of an experience I had.

My husband call today about a used Subaru had a general question if the price was negotiable and what we were willing to pay. Apparently Carlos did not like the question because his response was your not going to pay that here and hung up the phone on my husband. Even though we were interested in buying a used car now we were definitely in the future going to buy a new Subaru and would have gladly given my business again. I guess not! Not to mention my husband owns a business. Customer service I guess it not this dealers forte.

I have been very pleased with my experiences at Secor Subaru. Brian in the Sales Dept. and Bill and Keith in Service have always been a pleasure to deal with. I have found them to be honest, knowledgeable and very helpful each and every time I have visited this dealership. Subarus are great cars and I highly recommend Secor.

Ive bought 3 Subaru Outbacks from Secor. Always a pleasure doing business. The sales dept. was very helpful and found me super car and deal.

Great service

My journey began online- Rob from Secor had some of the best communication and was so easy to deal with. When we finally decided what we wanted to test drive, my husband and I brought our two year old to test drive a new wrx. Paul meet us in the parking lot- listened to what we were looking for, and immediately got the paperwork together so my husband could test drive. My two year old had space to move around and everyone was so nice to us! After the test drive, I realized that we might do better if we bought one for me as well! We started looking at pricing- Kevin from finance found better pricing for us that we were originally thinking. The GM, Paul, was honest, upfront and didnt make us do the back and forth thing that we all hate! Sales Paul handled the entire process with such a friendly attitude and both Paul and Kevin made our pickup process super efficient and fast! I would definitely recommend purchasing a Subaru from Secor and will start my next car searching journey there again!

I have purchased more than a few new cars over the years. My guess is that Secor Subaru is your average 21st century dealership. If you rein in your expectations, you can get a nice car here. Customer service is not their strong suit.

We were looking to get the Ascent and we had looked at cars locally, down in New Haven, and up near Hartford. We went into Secor because we always prefer to shop locally. In the discussions and test drive, Secor did not have the exact model/color of the Ascent we were looking for. But Dan Mirles was fabulous in answering our questions about the vehicle. He found us the car we want, had it transferred, and came through on his promise to have our documentation and pick up done within an hour (I had a flight to catch). Will never regret the decision to shop with Secor. Dan Mirles rocks!

Worked with Emily Wagner, who was very helpful, knowledgeable, and clear in her explanations. It was a pleasure to buy our Outback from her. Also worked with Kevin ODonovan, who was clear and thorough, as well. We have owned several Subaru cars, and previously purchased a Volvo from the Secor group. We would highly recommend this dealership!

I called Secor to inquire about a 2018 Forester that I saw on your website. A salesman named Dan Mirles called me back promptly when he found out whether the car was available or not. I drove from an hour away, in West Haven, to meet him and see/test drive the vehicle. I highly recommend him and this dealership.

My husband and I just completed the purchase of our new XV Crosstrek. The entire experience was easy and actually a pleasure! Our salesman Evert was the BEST. He was very informative about the vehicle and very polite and easy going. We never had the typical salesman pressure that we have experienced in many other dealerships. Even though we were only looking, we actually signed the purchase agreement immediately. Paul Holden was also great to work with as we ended up trading in my treasured BMW 128i convertible. Im still a little sad about that but come winter time and driving in the snow I know I will have no regrets! All in all, a fantastic experience. I highly recommend Secor Subaru!

I had my Forester in for an oil change and tire rotation be for a trip to Pa. The service dept. checked the car over and found that I had a cracked steering belt and called to let me know. I am so glad they check things over so carefully!Thanks for the great service :)

Knowledgeable and friendly salesmen not a pushy feel.I have also had an excellent experience with the Service department, they are also very knowledgeable, friendly and helpful.

I have been a regular customer for over 20 years - I bought our 4th vehicle from Secor last year. The latest attempt to book my car in for a regular service has been very frustrating. I started last week but kept getting put on hold and passed around. Finally someone answered and said they were busy and they would call me back this week to make an appointment.Three days pass - no response. So I call Subaru again. This time I was able to make an appointment the following week. But when I called back to ask a follow up question, the same thing happens - put on hold, passed around finally getting a request for a voice message that gets no response.

I had a check engine light on for a potentially serious issue. I have always been wary of service departments of other dealers that seem to come up with mystery problems requiring hundreds of dollars to fix. But during the four plus years I have been servicing my Forester at Secor Subaru, I have consistently been treated with the respect and honesty you would hope to get everywhere. So I knew I could leave the car and whatever they diagnosed would be an honestly needed repair. What a pleasure to be given the car back the next day and be told that there was no charge and only a small part was replaced. Having a service department that you can trust to do only what you really need at a fair cost takes the stress out of car maintenance.

I had the best experience working with Paul Westermire He gave me his best deal no haggle quick had vehicle pulled up and ready and I laughed the whole time it was actually a fun buying experience I absolutely recomend asking and working with Paul he is experienced and professional and funny as hell Thanks Paul your the best Robin Sloop

Great sales and service. They even wash your car and surprised me with a bottle of water left in the car!We both leased Foresters through Keith. Highly recommend him and Secor.

The women in the Service Dept, Lauren, was exceptionally helpful to me- beyond what she had to be. I cant even describe how much I appreciate her help in trying to get my 2013 Subaru fixed up

I had a great experience with David at Secor. He quickly returned my calls when I had questions and did not pressure me into a car i didnt want. He helped me pick and find the car I wanted in a timely manner. I would definitely recommend David to a friend looking for a Subaru.

Love these guys. After a really great purchasing experience with Keith, i have been impressed with the service team. They make it easy with loaners and a shuttle service. I recently arrived at work and discovered i had acquired a flat tire on my commute. I called them and the service manager came out during my lunch break, met me at my work site, and put the spare tire on for me!! After work I was able to go over there and they quickly put on a new tire (too much damage to plug it). I highly recommend Secor Subaru. Only tiny tiny complaint is that I wish the service department was open later in the evening for picking up/paying after service is complete.

Unfortunately very poor customer service. I dont even know the salesmans name, because he never said it. Said absolutely nothing about the cars when I saw them. Didnt offer to show me features. Didnt describe it. Didnt offer to drive it. I asked him to drive one and he said nothing from the time we got in through the entire drive. I asked what the difference between 2018 and 2017 model was and he said everything.

I have to say Carlos Pineda is the best salesperson I ever dealt with. He listened to all my concerns (sometimes a little too much because I truly am a worry-wart), and treated my new car delivery as if it was his own. I like the way the dealership is set up for service, knowing you can get body work done at Secor Volvo right up the road if you ever need it. Everyone else at the dealership was very kind and helpful - just a fantastic buying experience. I highly recommend Secor Subaru!

If I could give this dealership no stars I would. Drop my car off for a simple oil change, tires rotations and wiper changes. I drop my car off at 11 A.M, didn’t heard anything from the dealership, so I decided to call to make sure everything was good. I called around 3 PM in the afternoon. The person that answer the phone told me that my car was still not ready and it was going to be ready around 4-4:30 PM. Received a text saying that my car is ready to go at 4:15 PM went there any nothing. Around 4:25 PM finally talked to someone and guess what my car was not fully ready. The lady asked me if I wanted to wait to get my car washed.. and I obviously said no!!!! I waited for my car for about 5:30 hrs... for a simple maintenance. Like how???? That’s my question I don’t understand. I’m really upset also at my other dealership my wipers are included in my maintenance plan, so why did I had to pay for them... I’m for sure not going back.